Trainee welfare benefits caseworker jobs

Money Advice Caseworker

Citizens Advice in West Sussex

Crawley, West Sussex (On-site)

Trainee starting at £26,000 pa, pro rata

Part-time (22.5 hours per week)

Contract (1 year fixed term contract, extension dependent on funding)

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Job description

Citizens Advice in West Sussex (North, South, East) are looking for a passionate and skilled adviser to join their team as a Money Advice Caseworker, making a difference in the lives of vulnerable people at risk of homelessness. In this rewarding role, you will provide holistic debt and income maximisation support, helping clients secure housing, manage benefits, access financial assistance, and negotiate with creditors.

You will handle a varied caseload to high quality standards both in person and remotely, while collaborating with local partners and agencies. Strong communication, resilience, and organisational skills are key, and in return we offer the chance to build expertise in a supportive, client-focused environment.

We welcome applications from experienced advisors and those interested in a trainee role, with full training provided.

Benefits include

Generous holiday of 26 days plus bank holidays pro rata

Employee Assistance Programme

Charity worker discounts

3% contribution to pension

Access to hundreds of quality training courses and industry recognised training

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Citizens Advice in West Sussex View profile

Registered Charity

101 - 500

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Posted on: 09 September 2025

Closing date: 22 September 2025 at 23:30

Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work

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Capacity Building Training Officer

Citizens Advice Enfield

Enfield, Greater London (On-site)

£38,487 FTE (£30,789 Actual) (SP33)

Part-time (28 hours (4 days))

Permanent

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Job description

Location: Based in Vincent House.

Purpose of the job: To deliver mandatory training for volunteers and paid trainees and to design and deliver advice training to external organisations to support capacity building within the community.

The Role

Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday.

Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners.

Role Description

We are looking to take on a Capacity Building Training Officer to join our in-house training and development team which will form part of the wider Human Resources management function/team. You will be responsible for delivering all mandatory learning for volunteers and paid trainees to reach their competence and to design and deliver advice training to external organisations to support capacity building within the community. This will be both in-person delivered training as well as via online platforms.

This role will be working closely with key external stakeholders across the voluntary and community sector as well as internally with the management and supervisor team.

What we give our staff

We offer a range of employee benefits including:

30 days annual leave (FTE).
An employer matched pension contribution currently at 4%
Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
Opportunity for hybrid working following completion of probationary period.

Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

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