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Top job
International Seafarers' Welfare and Assistance Network, Remote
£48,000 per annum (pro rata for part time hours)
Seeking an experienced helpline professional to lead the strategic development and management of ISWAN's helpline services.
Posted 4 days ago
Top job
Dementia UK, Remote
£40,000 per year
Lead a team of fundraisers to grow income across community fundraising streams, with a strategic focus on high value supporter acquisition.
Posted 3 days ago
Top job
Cyfannol Womens Aid, Pontypool (On-site)
£23,970 - £24,480 per year
Community Support Worker (Part time) Provide specialised, holistic support to adults and families
Posted 6 days ago
NFP People, Remote
Circa £14,100 pa (FTE £27,435 pa (inner £2,031.42 pa / outer £1,170 pa) London weighting
Posted 4 days ago
Cyfannol Womens Aid, Pontypool (On-site)
£23,970 - £24,480 per year
Provide specialist, holistic support to 18–25-year-olds affected by domestic or sexual abuse in Torfaen community services.
Posted 4 days ago
Imagine This, Remote
£25,000 - £35,000 per year
Posted 1 week ago Apply Now
Closing in 2 days
Cyfannol Womens Aid, Pontypool (On-site)
£23,970 - £24,480 per year
Provide holistic, specialist support for adults and families affected by domestic or sexual abuse within Torfaen community services
Posted 1 week ago
Cats Protection, Remote
Up to £42,750.72 per year
Health & Safety Officer
Posted 6 days ago
Page 3 of 7
Remote
£48,000 per annum (pro rata for part time hours)
Part-time (21 hours per week)
Permanent
Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 02 October 2025
Closing date: 21 October 2025 at 17:00
Tags: Advice / Information, Customer Service, Counselling, Operations, Business Intelligence, Compliance / Quality, Customer support, Health and Safety, Helpline, Human Rights, Mental Health, Monitoring and Evaluation, Psychology / Therapy, Safeguarding, Strategy, Wellbeing, Governance / Management

The client requests no contact from agencies or media sales.