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Top job
English-Speaking Union, London (Hybrid)
£37,000 - £41,000 per year depending on experience and hours
This is a great opportunity for someone who believes that communication can give young people the skills and confidence to shape their lives
Posted 2 days ago Apply Now
Top job
Treasures Foundation, Greater London (On-site)
£28,808 per year
Seeking an experienced key worker to join the team at Treasures Foundation, supporting vulnerable women
Posted 4 days ago Apply Now
London Gypsies and Travellers, London (On-site)
£27,000 - £28,000 per year
Seeking motivated Youth Project Worker to help drive change for young people through coordination, outreach, and direct support
Posted 3 days ago Apply Now
The Stuart Low Trust, Islington (Hybrid)
£33,024 FTE per year (pro rata)
If you enjoy developing a highly valued volunteer team to support service activity programmes, this is the job for you!
Posted 4 days ago
Rape Crisis South London (RCSL), Croydon (Hybrid)
£41,000 - £44,380 per year
Children and Young People’s Clinical Practitioner £41,000 - £44,380 dependent on experience. 17.5 hours a week Job share role
Posted 1 day ago Apply Now
Chartered Institute of Library and Information Professionals, London (On-site)
£55,500 per year
Help shape sector development for the UK’s professional body for libraries, information, and knowledge management
Posted 2 weeks ago Apply Now
St Peter's Church West Molesey, West Molesey, Surrey (On-site)
£34,500 per year
Posted 1 day ago Apply Now
Hammersmith, Fulham, Ealing and Hounslow Mind, London (Hybrid)
£18,600 per year
Posted 1 day ago Apply Now
Closing in 3 days
Barnardo's, Barkingside (Hybrid)
£25,401 - £27,351 per year
Posted 1 week ago
CareTrade, London (On-site)
£27,550 - £30,400 per year
The Autism Project (TAP) Job Coach
Posted 1 week ago
Page 4 of 40
London, Greater London (Hybrid)
£37,000 - £41,000 per year depending on experience and hours
Full-time or part-time (part-time and flexible working requests welcome)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Key Responsibilities

 Supporter Services

  •  Lead the development and delivery of the new supporter services function considering people (capability, capacity and culture), processes, tools and technologies needed to deliver outstanding customer service so new and existing supporters feel valued and connected to the ESU’s mission.
  • Design and implement supporter recruitment, development and retention plans including welcome journeys and approaches for reactivating dormant supporters.
  • Work closely with the Marketing team to create segmented messaging to highlight the impact and value of the ESU’s work to Alumni, Members and Volunteers in the UK.
  • Oversee payment processes and supporter payment journeys on our CRM, Salesforce.
  • Work with the Marketing team to design ad hoc impactful events in person and online to convene our global audience.
  • Work with the Marketing team to promote our flagship events to our supporter audience to encourage attendance. 

Volunteering

  • Design and implement a volunteering strategy which includes automating the volunteer experience, recruiting new volunteers and promoting ESU volunteering opportunities to relevant organisations as well as current and future supporters
  • Own the volunteer training programme, including reviewing and refreshing training and ensuring all volunteers are appropriately trained.
  • Match volunteers to ESU competition heats and resolve queries escalated by the Supporter Engagement Coordinator.
  • Form partnerships with relevant organisations to grow the ESU’s pool of volunteers.
  • Work with the Education team to create a high quality volunteer experience

Skills and Experience

Essential:

  • 5+ years experience working in a partnerships, supporter services, volunteering or account management role
  • Demonstrable experience of having delivered successful services to a range of supporters/customers.
  • Demonstrable experience of developing and delivering meaningful supporter journeys across multiple channels
  • Demonstrable experience of growing and sustaining a pool of high quality volunteers through successful recruitment and development strategies
  • Demonstrable experience of using a CRM (preferably Salesforce) to identify trends and drive improvements.

Desirable:

  • Educated to degree level in a relevant subject such as marketing or communications
  • An understanding of the nature and importance of the ESU’s charitable work and a strong commitment to increasing the reach of the organisation’s work.
  • Experience of writing volunteer training programmes
  • Experience working with international volunteers
  • Ability to juggle multiple tasks and competing priorities within a fast-paced environment
  • Experience of writing for different audiences.
  • Line management experience
  • Excellent data management skills and capability in Microsoft Office, Salesforce, Mailchimp Survey Monkey.

Benefits:

  • Generous Company Pension 
  • 28 days annual leave plus 8 days Bank Holiday
  • Employee assistance programme
  • Group Life Assurance
  • Cycle to work scheme
  • Season ticket loan
  • 24 Virtual GP
Posted by
English-Speaking Union View profile Organisation type Registered Charity Company size 21 - 50
English-Speaking Union logo Play
Posted on: Wednesday, 16 July 2025
Closing date: 15 August 2025 at 09:40
Tags: Administration, Campaigns, Volunteering Management, Customer support, Engagement / Outreach, Direct / Supporters