Trainer volunteer roles in new malden, surrey

Are you passionate about fitness and the positive impact it can have on others? Do you hold a fitness qualification and interested in volunteering your time to support people in crisis? If so, we have the perfect role for you! You will be supporting women who have experienced domestic abuse to find their passion for fitness.

What you will be doing

• Design session plans which will enable group members to increase fitness and their general well-being
• Able to recognise the needs of beginners and mixed age/ability groups
• Ensure that everyone taking part has completed a health and wellbeing form, which includes referring those with existing health issues to their GP
• Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

• A skilled and qualified Fitness Instructor
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach
• Willing to participate in supervision and to liaise with Hestia staff as required

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

What is involved 

This is considered a full-time volunteer role. The brood will live with you from approximately 14-18 months of age until retirement.

• With guidance support and advice from our breeding team maintain the broods health and welfare, including maintaining a good weight and fitness level along with basic training and general obedience. 

• Be available for and attend training sessions within the working week that will involve:

• home visits 

• virtual online training

• one-to-ones 

• Be available to take the brood for essential veterinary visits as required. 

• The brood will have approximately two seasons per year and will stay at home during her season. Advice on management or any veterinary visits required during the season, will be given by our breeding team. 

• The brood will have one litter per year from the age of two, up to a maximum of four litters. Each litter will be born within the home and the puppies will remain with the brood until they are approximately eight weeks old and ready to go to their puppy parents (plenty of opportunities for puppy cuddles). Full support, guidance and training will be provided by our breeding team throughout the broods’ mating season, pregnancy, whelping and litter. Equipment for the litter is provided. 

• Whilst the brood has a litter – we ask that pet dogs have restricted exercise (full information and guidance is given by the breeding team). This measure is to minimise the risk of infection to the litter. 

• The dog breeding volunteer will have updates throughout each litters training.

What we require from you 

• The primary dog breeding volunteer must be 18 years or over 

• Have a dog friendly secure garden

• Be at home for most of the day and ideally live within one hour of LE12 9SR 

• Though desirable, prior dog ownership is not required 

• If you are a dog owner, you cannot have an entire male dog. Maximum of three pet dogs which will be assessed on a case-by-case basis considering the size of pet dogs, along with available space within in the property. Any pet dogs will be assessed as part of the home assessment.

• Time and stamina to provide the brood with a minimum of one hour's exercise per day (this can be completed in one or multiple walks). 

• Time to provide training sessions to maintain basic obedience. 

• Access to own transport to travel the brood on essential journeys such as veterinary appointments and pre-mating tests as required. 

• Have time and stamina to devote to the brood and her litter. The brood cannot be routinely left for more than four hours in a day. 

• Have space within the home for the brood and her litter. 

Support and Training 

• Induction process which includes submitting of application, telephone interview, home visit, training and handling sessions. 

• Each volunteer is allocated a member of the Canine Partners breeding team as their first point of contact. 

• Receive regular training, resources and other important information via your trainer; this may be in the format of physical copies, digital or in person. 

• All equipment for the litter is provided. 

• Our breeding team will offer continued support throughout the pregnancy and litter. 

• Payment of expenditure such as mileage to and from a pre-mating test 

• Invitation to join Official Canine Partners Community Facebook Group 

Bright Futures UK is looking for passionate and knowledgeable A-Level English tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

What will you be doing? 

• Run tutoring sessions online to support a young person. 

• Offer subject area knowledge and expertise related to A-Level English. 

• Help to combat social isolation through fun and engaging tutoring sessions. 

What are we looking for? 

• Subject Knowledge: Strong understanding of A-Level English concepts and specifications.

• Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

• Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

• Reliability: Consistent availability for the agreed-upon time commitment.

• You must be a UK resident and be at least 18 years old.

What difference will you make? 

• Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

• Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

• Future Opportunities: Equip students with the knowledge and skills they need to succeed. 

What will you gain?

• The opportunity to fight education inequities and make a difference in a young person's life

• Enhanced DBS Certificate

• Safeguarding level one training

• Skill development opportunities and practical experience

The Feminist Shop

The ethos behind The Feminist Shop is to explore and fuel feminism from different angles: education (content), ethical shop, community creation and more! We give back to the cause through information, profit sharing, supporting companies with the same values in the process, and taking care of the ethics.

All the products are not only ethically produced but conceived to be wearable activism: statement makers & conversation starters.

It has, since its conception evolved and now it is now also focused on the work of Virginia, the founder, as author, consultant and trainer on topics related with gender equality.

We want a more equal world for everyone (#NoPressure). Fight the stigma around the word feminism, educate about the importance of gender equality, empower people to challenge gender stereotypes and become part of the solution.

We want to be is the brand that helps people no matter where they are in their journey, and we do it in many different ways!

• Ethical products that are conversation starters and statement makers
• We sell (and recommend) over 300 books! whatever you are curious about it we probably have a book about it!
• Virginia has written 2 children's books (one about gender stereotypes and one about consent) and a parenting book.
• Training, consulting, public speaking… something bespoke for your organisation (school, business, community…)

We couldn't be here without some help! The shop is not profitable yet but we still donate a % of the revenue and care deeply about creating something we are proud of. We want to be able to have a team one day and grow the project but at the moment we need to scale and get there. We want your help to get us there (and then hopefully join us!) and hope you learn a lot on the way, try your ideas, build connections and skills and feel part of something that makes a difference.

Graphic Designer/Artist

Volunteer Role Description (remote, unpaid)

We are looking to refresh the vibe of the The Feminist Shop and would like to bring more vibrant and visually appealing designs in collaboration with feminist artists. We can't pay upfront (although there will be gift card when published, and a profit share with the sales and full credit given, with links to personal websites/social media).

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

One-off project

Sustainability Research Volunteer
People & Planet is looking for volunteers to assist with compiling its 2025/26 People & Planet
University League; the only higher education ranking that classifies based on ethics and climate
justice criteria.
Universities impart skills and knowledge, form life-long beliefs and behaviours, act as centres of
communities, employ, house and feed large numbers of people and promote the creation and
sharing of knowledge. We believe this makes them uniquely placed to lead on environmental and
ethical issues. For this reason the People & Planet University League has been running since 2007
and has been published by high-profile media partners such as The Guardian (2021, 2022. 2023,
2024) and whose data is used in the Sunday Time Good University Guide.
Volunteers will research publicly available university documents and assess universities against
our marking criteria, which cover a wide range of climate and social justice issues including
decarbonisation, fossil fuel divestment, ethical banking, workers’ rights and environmental
management among others. This work will help to incentivise the university sector towards taking
immediate and appropriate action on the climate crisis and upholding the rights and wellbeing of all
people internationally.

The role will develop and improve the following areas:
●​ Qualitative research skills
●​ Attention to detail
●​ Use of data collection software
●​ Time management and keeping to deadlines
●​ Working independently and remotely
●​ Communication skills
●​ Knowledge of environmental management processes and sustainability reporting.

Training is provided for the role. We believe the skills and experience gained could be valuable for
a number of career paths, including working in NGOs, corporate sustainability, estates
management, higher education policy making, research and campaigning among many others.
People & Planet would like to support volunteers in their future careers, so will give all volunteers
an official reference letter on successful completion of their placement and will act as a referee for
future positions for which you may apply. From last year’s cohort, 100% said they would
recommend this position to someone who wanted to add experience to their CV.

Feedback from previous volunteers
‘I think as someone looking for relevant experience to bolster a CV, this is a helpful and
not-too-time-consuming position. It had exactly the kind of flexibility that I required at this point in time.’
‘It's a really great opportunity to hone one's research skills, learn more about what our universities can do to
improve their impact on the planet, and make a small but real difference.’

Person Specification -the following are essential:

• Access to a computer or laptop and internet connection.
• Familiarity with desk-based research.
• Ability to work accurately and efficiently to agreed standards.
• Reliability and commitment to completing work to deadlines.Sustainability Research Volunteer
• Able to communicate needs with staff at People & Planet and if needed, ask for appropriate
• support to complete tasks in time.
• Ability to search policy documents for specific information in English.
• Ability to assess information against standardised frameworks.
• Ability to work remotely and independently

The following are desirable:

●​ Awareness of current issues in sustainability and ethics.
●​ Experience of research and data collection.
●​ An interest in higher education policy.
You will need to commit to
●​ Two 25 hour weeks of remote work in July and August.
●​ 5 hours work per day for the two week period. Volunteers can manage their own time
flexibly and will receive support from People & Planet, but must meet task deadlines on a
weekly basis and attend a short daily meeting.
●​ One half day of remote training and induction the week prior to your 2 week engagement.
●​ Attending a brief meeting in the morning or afternoon each day and one individual check-in
meeting in week 1.

Summer timetable
June 30th-July 11th Ethical Investment and Banking, Ethical Careers and Recruitment,
Education for Sustainable Development. Training and induction w/c 23rd June
July 21st-1st August Sustainable Food, Staff & HR, Environmental Policy and Strategy
Training and induction w/c 14th July
August 11th-August 22nd Managing Carbon, Workers’ Rights, Staff and Student
Engagement, Environmental Management and Auditing. Training and induction w/c August
4th

Application

Applications will be processed on a rolling basis until positions are filled, so please apply early to
avoid disappointment. The deadline for applications is Friday June the 6th 2025
Candidates will need to attend a non-competitive group recruitment session and complete an
online self-access task before being invited to volunteer with us.
Please let us know if you have specific access needs and what we can do to make the interview,
training and volunteer experience more accessible to you, including organising a one-on-one
interview. We welcome people with hearing loss, deaf and or disabled people to apply for thisSustainability Research Volunteer volunteer opportunity -unfortunately we don't use BSL so would need to make alternative support provisions for the training, unless a BSL interpreter can join you. If you have specific needs where
we might support you by making this volunteering opportunity more accessible, please let us know via email
People & Planet welcome applications from BAME folks and people of colour, from disabled people, from LGBTQI*people, from people who speak English as a second language, from people who identify as non-binary gender, from women, from people of different ages, from people with caring responsibilities and from people with irregular migration status, people seeking asylum in the UK or with a migrant background, folks with a working class background, and everyone else.

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Chatting to customers, giving great service on the till.
• Researching valuable and vintage stock.
• Visual merchandising: creating eye-catching window and in-store displays.
• Photographing and listing items for the online shop.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Are you looking for a fresh challenge that makes a positive difference to the lives of Young People throughout the UK?

At Childline we are actively recruiting new Volunteers. 

What will I be doing?

• Your shift will consist of 3hrs30mns counselling, sandwiched between a 15mns brief before your shift and a 30mns debrief post shift. This is to ensure that you can start and finish your shift with any support you require from your Practitioners.
• On shift you will take contacts from Young People who rely on the service that Childline offers. Childline is not there to solve problems, we are a listening service for Young People and in each contact your role is to engage the Young Person, explore their situation and to support them in deciding their next steps.
• The contacts you would take from Young People can come in 3 ways. Traditional phone call contacts, live chats via instant response typed messaging or less commonly via 'PIBS' which are essentially emails sent by Young People in the knowledge the response will not be 'live' and instant.

What impact will this have?

• Childline is a unique service, valued greatly by the Young People who contact us.
• It provides a safe place for Young People to talk confidentially to our Volunteer Counsellors, an option that many of them do not have elsewhere.
• Young People rely on us being there for them 24/7. In an average month, Childline London takes approx. 1,500 live chats, 900 voice calls and 300 PIBs.
• However, the demand for the service often outstrips the supply as Young People who desperately need our service cannot always get through.
• That is why we are actively recruiting new Volunteers to be able to meet the need of all Young People who are in distress and need the support that Childline provides.

Training

• Childline offers a full 12 week online training programme to new Volunteers. This consists of one 4 hour session per week.
• During the training, you will meet other Volunteers in your cohort and have access to your 2 dedicated Childline Trainers.
• As part of the training, you will also go in person to the London Base for observation and mentored shifts which give you a face to face insight into how the Counselling Room works.
• You will also have access to a dedicated Volunteer Engagement Lead to give you a London Base tour (optional) and generally be on hand to answer any questions or queries you may have - big or small, if they matter to you they matter because you are giving your time to volunteer and Childline wants to offer you every level of support.
• Once you pass through training and become a qualified Childline Volunteer Counsellor, the development opportunities do not stop there. You will have access to a multitude of mandatory and optional training courses that are accredited and 100% free to all Volunteers.

Bright Futures UK is looking for passionate and knowledgeable A-Level History tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

What will you be doing? 

• Run tutoring sessions online to support a young person. 

• Offer subject area knowledge and expertise related to A-Level History. 

• Help to combat social isolation through fun and engaging tutoring sessions. 

What are we looking for? 

• Subject Knowledge: Strong understanding of A-Level History concepts and specifications.

• Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

• Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

• Reliability: Consistent availability for the agreed-upon time commitment.

• You must be a UK resident and be at least 18 years old.

What difference will you make? 

• Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

• Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

• Future Opportunities: Equip students with the knowledge and skills they need to succeed. 

What will you gain?

• The opportunity to fight education inequities and make a difference in a young person's life

• Enhanced DBS Certificate

• Safeguarding level one training

• Skill development opportunities and practical experience

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are primarily looking for Saturday volunteers, as this is our busiest day.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, either as a 10-1.30pm shift, or a 1.30-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Play a crucial role in shaping the future of Gateway Qualifications and support this award-winning awarding organisation in its mission to make a difference in the world of education.

Applications for this role close at 9 a.m. Wednesday 28th May 2025.

About Gateway Qualifications

Gateway Qualifications is an organisation on a mission to make a difference in the world of education. With a commitment to promoting high-quality education for all, we are a growing and passionate team that believes every individual deserves the opportunity of high-quality education. We have a strong national presence and are rapidly expanding in key areas across the UK.

We aim to bridge the gap between employers and education, especially in the context of skills and qualifications. Our organisation follows noble principles, striving for transformation and development while serving a charitable cause.

About the roles

Gateway Qualifications is a synonym of innovation and, as we approach the launch of our new 5-year strategic plan, we are seeking three new Trustees to bring their experience and knowledge to help us make it a reality.

The role of a Trustee is pivotal in ensuring we respond to any sector challenges such as post 16 funding and curriculum reviews, the new QAA Access to HE license process and policy reforms, whilst safeguarding our award-winning reputation for quality and customer service.

We also need to ensure that we remain compliant with our regulatory bodies, including the Charity Commission, Ofqual, QiW, the Quality Assurance Agency (QAA), and Companies House, while also spearheading innovative initiatives that empower learners and apprentices to attain qualifications, advance their career prospects, and transform their lives.

As a Trustee, you will collaborate closely with our executive team to further the organisation’s mission to support all learners to acquire the knowledge and skills they need to succeed in life.

Gateway does this by providing qualifications and assessment opportunities sought by employers and delivered by education and training providers.

Your wealth of skills and experience will play a crucial role in realising our strategic direction, with a heightened emphasis on product innovation, modernisation through technology and system improvements, and maintaining quality and customer focus through periods of policy and sector reforms.

This will allow us to lead national efforts in skill development and position Gateway Qualifications as a leading voice in education that works closely with providers and employers.

Who we are looking for

We are searching for individuals who are committed, passionate, and forward-thinking. While specific skills and experience are essential, what matters most is the dedication and enthusiasm to make a positive impact on the future of education.

Our goal is to ensure that students from all backgrounds are represented and provided with equitable opportunities. We are focusing on three key areas where our new Trustees can contribute their expertise most effectively. There are:

• Quality and standards
• Innovation and digital transformation
• Audit and risk

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Wednesday 28th May 2025.

RASASC Guildford is a charity that supports survivors of all genders over the age of 13 from across Surrey, who have been raped, sexually abused or have had unwanted sexual experience. 

We are currently recruiting for Support Line Volunteers (usually aged 23 or over) to work on our newly launched Support Line.  Our support line service operates from 6:30pm – 8:30pm Monday to Thursday, and provides a check in, listening and support service for survivors of rape and sexual abuse who have been assessed by RASASC for a 1:1 counselling place and who are currently on the waiting list for one to become available. This service is intended to reassure clients they are not forgotten and provide a safe space to talk about anything they wish. The wait times can be a few months to a few years. We ask that volunteers can commit to one shift every fortnight.

Volunteers are provided with an extensive training programme and are supported by regular supervision and ongoing training. The training programme will be a combination of in person sessions (Guildford) and online sessions.

While most volunteer work is done remotely, we do require quarterly in-person attendance at our Guildford offices for supervision (one evening) as well as occasional in-person training. Volunteers also commit to 1:1 telephone supervision and an online supervision session in addition to the face to face, these occur monthly on a rolling 3-month basis so each month there is a different type of supervision session also always in the evening and normally the second Tuesday of each month.

To find out more, please go to our website where you will find the job description and application form.

If you have any questions about the role please do get in touch as we would love to hear from you.

The closing date is Friday 30th May.

MHFA England are seeking a Non-Executive Director with expertise in workplace mental health and wellbeing to assist in agreeing and supporting MHFA England’s strategy, ensuring the delivery of MHFA’s overall purpose and mission as a social enterprise.

The Non-Executive Director will ensure the human and financial resources are available to achieve MHFA England’s objectives by providing expertise and guidance.

There may also be an opportunity for the postholder to sit as part of one of our other governance committees.

Principle duties

1. Promoting the highest standards of corporate governance in compliance with regulatory, constitutional, legal, financial, and other obligations
2. Overseeing the delivery of MHFA England’s strategy and performance
3. Protecting the long-term sustainability of MHFA England
4. Safeguarding the reputation of MHFA England
5. Providing expert insight, understanding, and experience relating to workplace mental health and wellbeing 
6. Leading a Board sub-committee, where required
7. Representing MHFA England at collaboration and network events, and contributing to the development of organisational relationships

Person specification

• Experience and knowledge of implementing mental health and wellbeing strategies, policies, training, and support in medium to large organisations, and measuring their impact
• An awareness of economic and political changes that may impact MHFA England
• Sound judgement around corporate governance, financial strategy risk and opportunity
• A commitment to social enterprise and MHFA England’s values and culture
• Highly developed communication, interpersonal, and teamworking skills
• Partnership-minded, political astute and diplomatic, but able to challenge
• Curious and embraces innovation
• A strong personal commitment to workplace equity

Application details

Please submit

• A comprehensive CV including details of your achievements in each role
• A supporting statement. This should clearly set out how you meet each of the criteria set out in the person specification. You should provide evidence in your statement; and not simply a broad claim to have done it - give us examples and dimensions; tell us what this achieved and how it helped meet your organisations' goals
• Please ensure that you indicate in your application any dates when you will not be available, or where we might have difficulty in contacting you
• Please let us know of any accessibility accommodations you may require

Key dates

Closing date for applications is midnight Wednesday 21 May 2025.

Shortlisted candidates will be invited to a formal interview with the Executive team on Thursday 5 June or Tuesday 10 June held at our London office. There is the possibility of a second formal interview with the Chair between Thursday 12 June and Wednesday 18 June which may be online or in-person.

We anticipate the successful candidate joining MHFA England by Thursday 19 June and attending the following:

– Board meeting on Thursday 19 June 2025 (in-person, London)

– Summer party on Tuesday 8 July 2025 (in-person, London) (optional attendance)

– Board meeting on Monday 29 September 2025 (online)

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Bright Futures UK is looking for passionate and knowledgeable A-Level Chemistry tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

What will you be doing? 

Run tutoring sessions online to support a young person. 

Offer subject area knowledge and expertise related to A-Level Chemistry. 

Help to combat social isolation through fun and engaging tutoring sessions. 

What are we looking for? 

Subject Knowledge: Strong understanding of A-Level Chemistry concepts and specifications.

Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

Reliability: Consistent availability for the agreed-upon time commitment.

You must be a UK resident and be at least 18 years old.

What difference will you make? 

Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

Future Opportunities: Equip students with the knowledge and skills they need to succeed. 

What will you gain?

The opportunity to fight education inequities and make a difference in a young person's life

Enhanced DBS Certificate

Safeguarding level one training

Skill development opportunities and practical experience

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.