Trainer volunteer roles in new malden, surrey

Who they are

Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.

The role: What will you do?

● Complete an induction for your role.

● Maintain an awareness of how the local Citizens Advice is operating.

● Plan the board meetings, including the dates and the agenda, with the Company/Charity Secretary and the Chief Officer.

● Read papers for board meetings and attend six board meetings per year.

● Facilitate the trustee board meetings by leading the meeting, ensuring that agenda items are discussed, enabling all members to contribute their views and take part, and seeking clarification where necessary.

● Ensure that decisions and actions taken at board meetings are carried out.

● Ensure that the board decisions are made within the remit of the Citizens Advice membership agreement, governing documents, and policies.

● Monitor attendance and commitment of all trustees.

● Provide or arrange training or support for trustees if needed.

● With other trustees and the Chief Officer, recruit a trustee board with a diverse range of skills, experience, and knowledge, with an aim to promote trusteeship to underrepresented groups that represent the community.

● Ensure that all trustees receive an induction and the training needed for them to fulfil their role.

● Be proactive in recruiting successors to key positions such as Chair, Treasurer, etc.

● Arrange or provide support and supervision for the Chief Officer, including an annual appraisal.

● Together with the Treasurer, ensure proper management and control of local Citizens Advice finances.

● Together with the Chief Officer, represent the local Citizens Advice in relationships with funders or potential funders, at local events, and in the community.

● Work together with all trustees to ensure that the board can:

♦ Set policy and strategy direction, set targets, and evaluate the performance of Citizens Advice Richmond.

♦ Monitor the financial position of Citizens Advice Richmond, ensuring that it operates within its means and objectives, and ensuring there are clear lines of accountability for day-to-day financial management.

♦ Monitor whether Citizens Advice Richmond complies with its governing document and meets the required standards.

♦ Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.

♦ Ensure the service plans for the recruitment and turnover of staff and volunteers.

♦ Review their own work and how effectively they operate, including action for improvement.

♦ Work on specific projects to further the strategic objectives of Citizens Advice Richmond.

What’s in it for you?

● Make a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community.

● Meet people and build relationships with trustees, staff, and other volunteers.

● Build on your governance, leadership, and strategy skills.

● Increase your employability.

And they will reimburse expenses too.

What do you need to have?

You’ll need to:

● Understand the type of work undertaken by a local Citizens Advice.

● Understand and accept the responsibilities and liabilities as trustees.

● Be non-judgmental and respect views, values, and cultures that are different from your own.

● Have a good basis of leadership skills.

● Be able to facilitate and lead meetings.

● Have good interpersonal skills.

● Have good listening, verbal, and written communication skills.

● Be able to exercise good independent judgment.

● Have good numeracy skills to understand accounts with the support of the Treasurer.

● Be willing to learn about and follow the Citizens Advice aims, principles, and policies, including confidentiality and data protection.

● Be willing to undertake training in your role.

How much time do you need to give?

You will need up to one day a week for the regular activities, but this will vary. Trustee boards usually meet in the evenings, and you’ll likely need to give 12-15 hours per year to attend these. Sub-committees meet quarterly and a further 4-6 hours per year are required for these.

Valuing inclusion

Their volunteers come from a range of backgrounds, and they particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities

The Salusbury World advice team have been successfully helping clients to navigate welfare benefits, immigration problems, housing support and to find work for 20 years. 70% of our clients require an interpreter. 

We particularly need interpreters to support our Arabic-speaking clients.

Some appointments take place virtually and some are face-to-face appointments, usually in the London borough of Brent. 

Your main tasks will be to: 

*offer clear independent interpreting of the client’s issue and responses from the advice worker to the client. 

*support clients from a variety of Arabic-speaking countries, many with almost no English.

Experience of interpreting is desirable but not essential. You need a warm personality and an ability to build a rapport with people quickly, a high standard of English, and a non-judgemental and supportive approach.

Commitment: this is an irregular commitment, as and when needed. It is likely to be 2 or 3 hours per month but may be less.

We offer induction training, support and reimburse travel costs. 

National Helpline Volunteer Role

Join our team of dedicated helpline volunteers and help change the lives of bereaved people. 

Volunteers have always been, and remain at the very heart of Cruse, supporting thousands of bereaved people every year and playing an incredible role enriching so many aspects of our organisation.  The National Helpline is a key service within Cruse, enabling us to support bereaved people with compassion and empathy. 

As a Helpline Bereavement Volunteer, you will join a thriving volunteer community to provide emotional support, information and signposting over the phone to bereaved people. You provide this through a person-centred, empathetic and non-judgemental approach to supporting all our callers, in accordance with Cruse Bereavement Supports policies and procedures. This role is home-based only, so you must have a quiet and private space to work in, access to a computer (Tablets or iPad’s will not be suitable) and a stable Wi-Fi connection. 

You must be open to communicating with a diverse range of clients over the phone and understand that some of the content of the calls may be distressing to hear. Although it may be difficult at times, the reward of being able to support someone is one of our volunteers’ main motivations for doing this role. 

Want to find out more? 

We will be holding an open day on the 22nd May where you can join our Zoom session to find out more about the role, the training involved, meet with other volunteers and hear from members of the helpline team. 

Please note that should you wish to become a Helpline Volunteer after attending the open day, we will be holding informal interviews from 2nd June to the 23rd of June during office hours. 

https://buytickets.at/crusenationalservices/1659153 - 1.30pm Link 

 https://buytickets.at/crusenationalservices/1659160 - 6pm Link 

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

Become a Creative Workshop Leader with Bright Futures UK

Are you passionate about sharing your creative talents and inspiring the next generation? Bright Futures UK is looking for enthusiastic and skilled individuals to lead engaging workshops for young people who have taken time out of education due to illness.

About the Role:
As a Creative Workshop Leader, you will work with us to design a fun and meaningful workshop tailored to your expertise, which you’ll deliver on a Wednesday afternoon. Whether your speciality is henna design, cake or cookie decorating, crochet, glitter art, or another creative discipline, we’d love to hear from you! You’ll have the full support of our team to ensure your workshop runs smoothly and makes a real impact.

What You’ll Need:

• A skill or craft that can be shared with young people.
• Enthusiasm for teaching and inspiring creativity.
• A willingness to collaborate with us in planning the session.

What You’ll Gain:

• The chance to make a difference in the lives of young people facing significant challenges.
• DBS and training provided at no cost.
• Opportunities to develop your teaching and facilitation skills.
• The rewarding experience of sharing your passion with others.

Why You’ll Love Volunteering with Us:
At Bright Futures UK, we believe in supporting young people as they rebuild their confidence and reengage with education. Through your workshop, you’ll help create a positive, nurturing environment where creativity thrives and connections are made.

Volunteer Helpline Advisor – Role Description 

Purpose of role:

As a Volunteer Helpline Advisor, responding to Helpline enquiries from parents and carers, you will be playing a part in helping ERIC to achieve its key goal of reaching even more families.

You will work remotely, with equipment and training provided.

If you are passionate about helping to improve the lives of families whose children are affected by continence issues, and can commit your time on a regular basis, we’d love to hear from you.

Terms:

Due to the nature of the work, our helpline volunteers are continence nurses or qualified healthcare professsionals.Volunteer sessions are a full day of 5 hours, on the same day each week, please note that currently we need more volunteers on Mondays & Tuesdays only. We ask volunteers to commit to this regular weekly pattern, ideally for a period of one year or more. This helps to maintain consistency and a high standard of professional practice. 

Expenses may be paid, subject to agreement in advance . 

Tasks could include:  

· Answering calls on the Helpline

· Signposting to information on our website

· Responding to & following up enquiries by email  

· Entering information onto our IT system

Skills and qualities:

· Professional qualification and/or clinical experience

· Enjoy working as part of a team

· Friendly and positive with a can-do attitude

· Well organised with good time management skills

· Empathetic and non-judgmental

· Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)

· Able to follow ERIC’s policies, including safeguarding and confidentiality 

· Willing to continuously develop professional practice.

Overview

Children with Voices, a dynamic children's charity based in Hackney, London, is seeking a dedicated and experienced Operations Manager to join our team. This pivotal role involves overseeing day-to-day operations, developing and optimising processes and systems, and supporting digital transformation initiatives to enhance organisational efficiency. The Operations Manager will work closely with the CEO, staff, and volunteers to facilitate smooth operations, modernise workflows, and drive the growth of the charity.

Responsibilities

Operations and Coordination

Coordinate day-to-day operations to ensure the smooth functioning of the organisation.

Provide guidance, support, and feedback to staff and volunteers to maximise their effectiveness.

Act as a liaison between different departments to facilitate effective communication and collaboration.

Process and Systems Development

Create and refine processes and systems to improve efficiency, using digital tools where appropriate.

Lead the implementation of digital transformation initiatives to modernise workflows and enhance operational effectiveness.

Monitor and assess existing systems, identifying opportunities for improvement and innovation.

Leadership and Training

Collaborate with the CEO to discuss organisational priorities, challenges, and opportunities.

Identify training needs for staff and volunteers, facilitating skill development in collaboration with the HR Manager.

Support the team in adopting new systems and technologies, providing training and guidance as needed.

Policy and Strategic Development

Contribute to the development and implementation of policies and procedures to enhance operational efficiency.

Assist in shaping strategic plans and initiatives to achieve organisational goals, with a focus on leveraging digital tools and methods.

Monitoring and Reporting

Track progress on delegated tasks to ensure timely completion.

Evaluate the impact of new processes and systems, reporting on successes and areas for improvement.

Promoting Organisational Values

Uphold and promote the values and ethos of Children with Voices in all interactions and activities.

Qualifications

Previous experience in an operational or coordination role, preferably with experience in process improvement or digital transformation.

Proficiency in using digital tools and platforms to streamline operations (e.g., project management software, cloud-based systems).

Strong organisational and time management skills.

Excellent communication and interpersonal skills.

Proactive attitude and problem-solving abilities.

Flexibility and adaptability to work in a fast-paced environment.

Commitment to the mission and values of Children with Voices.

Benefits

Opportunity to make a meaningful difference in the lives of children and young people.

Flexible hours suitable for retired individuals or those seeking part-time work.

Access to training and development opportunities, including in digital systems.

Joining a supportive and passionate team dedicated to empowering young individuals.

If you are passionate about making a difference and possess the skills and qualities outlined above, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the role.

Become a STEM Workshop Leader with Bright Futures UK

Are you passionate about inspiring the next generation and showcasing new and innovative STEM learning? Bright Futures UK is looking for enthusiastic and skilled individuals to lead engaging workshops for young people who have taken time out of education due to illness.

About the Role:

As a STEM Workshop Leader, you will work with us to design a fun and meaningful workshop tailored to your expertise, which you’ll deliver on a Wednesday afternoon. Whether your speciality is coding, digital tools, engineering, Computer Aided Design or another skill within the world of STEM, we’d love to hear from you! You’ll have the full support of our team to ensure your workshop runs smoothly and makes a real impact.

What You’ll Need:

1. A skill or practical activity that can be shared with young people.

2. Enthusiasm for teaching and inspiring curiosity.

3. A willingness to collaborate with us in planning the session.

What You’ll Gain:

1. The chance to make a difference in the lives of young people facing significant challenges.

2. DBS and training provided at no cost.

3. Opportunities to develop your teaching and facilitation skills.

4. The rewarding experience of sharing your passion with others.

Why You’ll Love Volunteering with Us:

At Bright Futures UK, we believe in supporting young people as they rebuild their confidence and reengage with education. Through your workshop, you’ll help create a positive, nurturing environment where curiousity thrives and connections are made.

Application Instructions

Please submit your CV and, if you would like to, a cover letter outlining what your workshop may involve. Following this, we will be in touch to inform you of any next steps.

Bright Futures UK are looking for warm, energetic, and experienced volunteer tutors to provide educational support remotely and a fun, safe space for young people living with serious illness.

Please note you must be 18+ and live in the UK for this opportunity.

Starting from as little as one hour per week, you will:

• Offer engaging and dynamic online tutoring sessions to support a young person.
• Help to combat social isolation through fun and engaging tutoring sessions.

You are the perfect fit if you have:

• Subject Knowledge: Strong understanding of subject concepts and theories.
• Teaching Skills: Ability to explain ideas in a clear and engaging way.
• Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
• Consistent availability for the agreed-upon time commitment for a minimum of 14 weeks.

Your valuable time and experience will make a difference by:

• Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
• Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
• Future Opportunities: Equip students with the knowledge and skills they need to succeed. 

In return, Bright Futures UK will support you by:

• Covering all expenses and materials used
• Providing DBS where needed
• Training you in safeguarding and other skill development opportunities
• Keeping in contact throughout your programme to ensure you feel comfortable and capable

If you are ready to make a difference in a young person's life and have the opportunity to tackle educational inequality, we would love to hear from you!

We are looking for someone to lead a support group for people both living with and affected by Motor Neurone Disease, at our local in person support group meeting in Waltham Forest, 9.30am to 12.30 midday on the last Saturday of every month

What’s involved?

• Co – lead, with existing lead support group volunteer

• Organise once a month in person support group meetings, held on the last Saturday of the month, or drop-ins for people living with MND, their families and carers

• Send invites - where appropriate

• Arrange, organise and serve refreshments (all expenses can be claimed back of course!)

• Ensure that all who attend the events feel welcome, included and have an enjoyable social experience

• Regular check in' and communication with Community Support Coordinator

• Lead and manage, group support volunteers

This role will suit me if I:

• Am a good communicator

• Have good organisational skills

• Have warm and empathetic manner

• Am a team player

• Am able to encourage people to come along and meet others

What’s in it for me?

• Become part of a friendly and dedicated team

• Make a positive impact to the lives of people affected by MND

• Get access to a range of workshops and events

• Update your skills and experience

• Paid expenses for example travel

How flexible is the role?

Support Meeting Co - Lead, work from home for approximately 1 to 2 hours a week and attend in person monthly support group meetings (approx. 3/4 hours).

What sort of training/induction will I receive before starting?

You’ll be inducted into the role and receive training and informed about the Association, with full support from the Community Support Coordinator.

We are looking for someone who is dedicated and committed, that will work with the Community Support Coordinator to establish an in person support group in Waltham Forest.

The volunteer group support lead, must be committed to this role and attend every in person monthly meeting, with exceptions of holidays/sickness, where conversations with the Community Support Coordinator must take place in order to arrange appropriate cover in a timely manner.

We are looking for someone to be a part of the recruitment process when looking to expand the group volunteer support team. We are looking for someone that is comfortable with initial expenses of refreshments and biscuits for each group, which will be reimbursed upon submission of expense form and receipts

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: Gain valuable retail experience you can add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Job description

We need dedicated volunteers to work at our Hampstead store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our Chiswick High Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person