Training and development services manager jobs

Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for over 30 years.

Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.

Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.

We are looking for a dedicated and organised Trusts and Grants Fundraiser to join our friendly and supportive team. Reporting to the Trusts and Development Manager, you’ll help identify and research prospective funders, prepare compelling applications, and build strong relationships with donors.

You’ll manage your own workload and portfolio of donors, writing applications and corresponding with donors. Helping to maintain accurate CRM records. You’ll also collaborate with colleagues across the organisation to gather stories, data, and insight to support your work.

This exciting new role will fight for the hospice sector and people who need their care and support, helping us to create a country where no one misses out on the care they need at the end of their lives.

Salary: £46,587 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. 

Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week.

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: 9 am on Monday 4 August 2025

Interview dates: We expect to hold first interviews on Monday 11 and Tuesday 12 August.

 Second interviews on Tuesday 19 and Wednesday 20 August 2025

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information:

This exciting new role in our award-winning External Affairs Department will fight for the hospice sector and people who need their care and support.

This is a critical time for hospice and end of life care. Hospices across the UK are in the worst financial situation they have faced for 20 years. The funding crisis means hospices are cutting services and making redundancies.

But this is also a time of significant political opportunity. The Assisted Dying Bill has placed palliative care firmly on the agenda. We have recently secured £100m of emergency funding for the sector in England and the 10-year health plan has identified hospices as central to the shift from hospital to community. 

To seize this once in a generation opportunity, we are expanding our UK-wide policy and public affairs team from six to eight, including a new Policy and Public Affairs Manager. 

We are looking for a proactive and driven policy and public affairs professional with excellent influencing and communication skills. You will have your finger on the pulse and have strong policy and political knowledge that enables you to quickly understand and analyse the impact of external developments. 

You will be curious about how best to improve people’s experiences of death, dying and bereavement and strengthen the contribution of the hospice sector to this. As well as collaborative and committed to building coalitions to maximise our impact. 

You will provide leadership but must also be willing to pitch in at all levels to get things done. Excellent project management skills will mean you can identify where our resource is best spent and how to delegate tasks. This exciting new role in our award-winning External Affairs Department will fight for the hospice sector and people who need their care and support.

You will personally lead an impressive and wide ranging portfolio of work. This includes leading the charge on securing long-reform of the way hospices are funded in England and taking the next steps in our UK-wide policy and public affairs work on access to palliative and end of life care for people living in financial hardship. You will also line manage a new Policy and Public Affairs Assistant who will be supporting our team across all four nations of the UK.

This is your chance to play a key role in creating a country where no one misses out on the care they need at the end of their lives. For more information, refer to our candidate information pack.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and open new centres in areas of need.

About the Role

Last year, Smart Works Leeds hit an important milestone when they supported over 1000 women with their coaching and dressing service. Over the next 12 months and beyond, there are plans to grow the service even further and ensure that all unemployed women located in Yorkshire are aware of the transformative service available to them at Smart Works Leeds. To deliver growth, it is fundamental to expand the fundraising team so that consistent revenue streams continue to be developed and that relationships with the hugely important network of supporters are nurtured to a high standard.

We are looking for a passionate and proactive Partnerships and Events Coordinator to play a pivotal role in supporting the fundraising team. By providing essential administrative, events and marketing support, you will help build a strong pipeline of income- enabling the charity to grow and reach even more women on their journey to employment.

This role will suit anyone who is organised, a strong communicator and has an interest in worknig in the charity sector. For full details of the person specification, please take a look at the role profile attached. 

How to Apply

Please submit a CV and cover letter through our website by 9am on Monday 4th August 2025. Your application should be addressed to Kate Murphy, Centre Manager. 

1st round interview will take place on Monday 11th August 2025. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please don't hesitate to contact us. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Join ARC Blackburn as our new Operations Manager and help lead a charity supporting people seeking asylum and refuge. This is your chance to combine hands-on leadership with a deep commitment to social justice in a frontline, community-led environment.

We’re looking for an experienced, compassionate, and highly organised Operations Manager to oversee the daily operations of ARC Blackburn and support the delivery of high-quality, person-centred services. You’ll lead our staff team, manage our internal systems, and ensure our services run smoothly, safely, and in line with our values.

ARC Blackburn has been a trusted source of support for people seeking sanctuary since 2004. Based in the heart of Blackburn, we provide casework support, social activities, English classes, volunteering opportunities, and advocacy – with a strong emphasis on lived experience and community involvement. This is an exciting time to join us as we grow our impact and continue building a strong, inclusive organisation.

About the Role

• Position: Operations Manager

• Location: Wesley Hall, Feilden Street, Blackburn BB2 1LQ (office-based, with some travel locally)

• Hours: Full-time, 37.5 hours per week (occasional evenings/weekends)

• Salary: £34,000

• Contract: Fixed term – 3 years (with the potential to extend, subject to funding)

• Reports to: CEO

Key Responsibilities

• Lead ARC’s day-to-day operations and service delivery

• Line-manage the staff team and support their development

• Oversee internal systems including HR, finance, and facilities

• Ensure compliance with safeguarding, GDPR, and health & safety

• Maintain financial records, monitor budgets, and support small fundraising activities

• Collaborate with the CEO and Board of Trustees to deliver on strategic goals

• Build and maintain strong relationships with partners

• Champion equality, inclusion, and trauma-informed practices in all areas of work

Who We’re Looking For

We’re seeking someone who thrives in a people-centred, fast-paced environment and who brings both attention to detail and a genuine passion for supporting displaced communities.

How to Apply

• Download the Recruitment Pack to learn more about the role and the person specification. The pack is available as an attachment after you click 'Apply Now'.

• Closing date: Monday 25th August at 10:00am.

• Via CharityJob, please send us your CV along with a cover letter telling us why you’re interested in the role and how your experience matches what we’re looking for (maximum two A4 sides, minimum font size 11).

Applications will be reviewed as received, and interviews may take place before the closing date – early applications are encouraged. As part of the first stage, we may invite applicants to a short video call to explore your experience and interest in the role (note: this does not guarantee shortlisting).

Do you have a gift for creating learning spaces that bring people together across cultures and contexts?

Are you passionate about building a diverse and inclusive culture, shaped by prayerful practice and reflection?

• Permanent 28 hours per week

• Hybrid working – approximately two days a week at CMS House, Oxford.

• Starting salary £41,795 pa full time equivalent (£33,436 pro rata 4 days per week) with further salary advancement opportunity and with a generous pension contribution: up to 10 per cent employer contribution on annual salary

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

 We welcome applications from everyone. We particularly welcome applications from women and individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Your role

The Mission Learning and Inclusion Manager will help us deepen how we learn, grow, and reflect together as a global mission movement. In this unique role, you will foster a culture of learning and inclusion across CMS - in the UK and around the world.  You will:

· Cultivate reflective mission practice, encouraging the sharing of insights and experience from diverse global contexts

• Champion diversity and inclusion, helping nurture a culture where all people are valued, empowered, and able to thrive
• Encourage spiritual practices that sustain and shape our life in mission, enriched by wisdom from across our global community

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will collaborate closely with people and programmes across CMS, from mission leaders and local hubs to vocational recruitment and pioneer training. You will also lead formation and orientation for new people in mission, helping them begin well and stay rooted in practices that sustain them long-term.

We’re looking for someone who:

• Brings experience in intercultural mission and adult learning
• Is passionate about equity, belonging and inclusive culture change
• Can hold together spiritual depth, reflective practice, and practical delivery

If you’re energised by building learning communities and believe inclusion and spirituality are essential to mission, we’d love to hear from you.

It is also a requirement for this post holder to be a committed and practising Christian as well as committed to CMS’s values and aims.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policyand-statements and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 27th July 2025

Interviews are planned to be held on Tuesday 5th or Wednesday 6th August 2025 at CMS House, Oxford.

To apply

Please send your application form and CV on website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham (serving Birmingham and Warwickshire), Worcester (serving Herefordshire, Worcestershire, and Gloucestershire), and Walsall (serving the Black Country and parts of Staffordshire and Shropshire), as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.

Trust and Foundation income is a cornerstone of Acorns’ fundraising strategy. Income is primarily unrestricted and multi-year – a reflection of the strong, long-standing relationships Acorns have built with funders. With a mix of small templated applications and large bespoke bids, trusts work is underpinned by thoughtful stewardship and a collaborative, well-resourced approach across teams.

We’re looking for an experienced Trusts fundraiser to provide maternity cover and hit the ground running. You’ll take on a robust pipeline and inherit relationships from a portfolio that includes multi-year partnerships with major funders such as Children in Need and John Martins. 

Working closely with a highly experienced and supportive peer, you’ll enjoy a shared, balanced portfolio and the space to focus on great fundraising. With a responsive Data team, access to strong stories, and excellent internal buy-in, this is a rare chance to build on solid foundations and deliver high-impact work. We’re looking for someone with a proven track record in writing successful 5- and 6-figure bids, excellent storytelling skills, and confidence in translating data into compelling narratives.

As Fundraising Manager – Trusts and Foundations, you will:

• Take on a well-established portfolio of trusts and foundations with a combined value of c.£850K, delivering a mix of templated and bespoke applications
• Collaborate closely with a peer Trusts Manager, sharing responsibility for monthly submissions and stewardship
• Maintain and build relationships with existing funders, ensuring excellent reporting and donor care
• Work cross-functionally with the Data, Marcomms, Finance, and Care teams to develop strong cases for support
• Support joint cultivation and engagement events alongside the Philanthropy team

Ideal skills and experience:

• A strong track record of securing 5- and 6-figure grants from trusts and foundations, including multi-year funding
• Excellent written communication skills with the ability to tailor messaging across formats and word counts
• Comfortable managing and interpreting impact data, financial information, and project detail
• Highly organised and efficient, able to manage a busy workload with autonomy
• Collaborative and supportive team player with a donor-centred approach

Benefits include:

• 27 days annual leave plus bank holidays (5 days holiday buyback scheme starting from April 2026)
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

We’re looking for a proactive and hands-on Facilities Manager to oversee the safety, functionality, and sustainability of our unique site at Highbury Corner.. This is a fantastic opportunity to make a real impact—supporting our staff, maintaining a historic building, and helping us reach our goal of becoming carbon neutral by 2035. If you're passionate about facilities, health & safety, and making places work better for people, we’d love to hear from you.

Job Title:  Paediatric Occupational Therapist 

Location:  Watford and Hemel Hempstead 

Salary: Banding depending on experience, with pension option. 

DBS checks are required.

Job Type: Permanent - 15 hours a week on Monday and Fridays, 11 weeks per Hertfordshire term

About us: 

Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.

Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes. 

About the role: 

We have an exciting opportunity for a Paediatric Occupational Therapist to join and work in a multidisciplinary team alongside a Physiotherapist and Speech and Language Therapist, family support and specialist workers, and the families/carers of the children. 

Skills and Experience Required: 

• Qualified Occupational Therapist

• Relevant experience in the assessment and treatment of children with a physical disability 

• Clear understanding of current legislation regarding safeguarding of children 

• Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection 

• IT literate 

• Good communication, empathy, numeracy, and administrative skills 

Diversity statement:  

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds. 

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Deadline for applications: 5pm, 30th July 2025 

Interview date: TBC

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund. 

Spectra is looking for a skilled and proactive Finance Manager to join our team. This is a key role supporting the financial health and sustainability of our organisation, which delivers vital services across London’s diverse communities.

The postholder will lead on day-to-day financial operations, reporting, and compliance, and work closely with the CEO and senior team to support strategic planning and decision-making.

Main Responsibilities:

• Manage financial transactions, reporting, and budgeting
• Ensure compliance with financial policies and statutory requirements
• Support the CEO with financial planning and forecasting
• Liaise with external accountants and auditors
• Contribute to organisational development and efficiency

If you’re an experienced finance professional who thrives in a collaborative, mission-driven environment, we’d love to hear from you.

The role offers a mix of remote and office-based working from our South London office.

• Closing date: 9am, 26th August 2025
• Interviews for this post will be held in person at our offices in Vauxhall South London, on Thursday, 4th September 2025.

We have an exciting opportunity for a dynamic, solution focused finance professional to join our central team as Finance Administrator. Used to taking day to day transaction processing in your stride, you’ll use your experience to be part of ensuring that we have the business information needed for decision making across the charity.

Starlight is a small team with a lot to deliver so a can-do attitude is critical; we all roll our sleeves up and do what’s needed to make things happen for our children, families and healthcare professionals. You’ll have a real desire for effective working, enjoy finding ways to improve the efficiency of our financial systems and processes and be experienced in working across an organisation to be a true partner to our passionate, supportive and dedicated Starlight team.

Reporting to the Finance Manager, you’ll be part of our small but highly effective Finance team. Underpinning the delivery of services to our children, families and health professionals and the fundraising which makes that possible, the team is dedicated to great governance - both decision making and compliance – bringing business thinking to all that we do, strong financial management and much more. Evidence-based decision-making is at the heart of all we do which requires reliable and timely information; our finance team is responsible for ensuring we always have the strong and relevant financial information as we work to deliver our realistically ambitious three-year plan.

As our Finance Administrator, you’ll have the chance to have a real impact on the charity’s ability to raise funds and deliver services. This role will enable the finance team to evolve in response to the changing needs of the organisation and to help lead on the delivery of our strategic aims. As Finance Administrator you’ll take care of the transactional work, be committed to collaborating across the organisation, and be a key part of shaping the work of the finance team.

Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.

Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.

About Cosmic

Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.

The Role

This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.

NHS Engagement & Relationship Management

▪ Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.

▪ Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.

▪ Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.

▪ Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.

▪ Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.

▪ Manage project timelines, budgets, KPIs and reporting to senior management and funders.

Engagement Campaigns

▪ Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.

▪ To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.

Post Discharge Support Project

▪ Manage development and delivery of Cosmic’s new pioneering family support service after intensive care.

▪ Develop, in partnership with the units, service delivery models that include services provided, and their impact.

▪ Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.

▪ Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.

▪ Work with our supporters and past patients and families in the development of projects and services.

▪ Work closely with the Family Liaison Nurse, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.

Monitoring, Evaluation & Reporting

▪ Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.

▪ Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.

▪ Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.

Who We’re Looking For

We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.

You’ll bring:

• Strong project management skills, with experience of engaging with stakeholders and reporting on services.

• Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.

• Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.

• Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.

• Excellent communication skills and an authoritative, professional manner when representing the charity.

• A collaborative approach to teamwork, including chairing meetings and motivating others.

• The ability to make sound decisions under pressure and communicate them clearly and constructively.

• An understanding of paediatric or neonatal care environments is desirable but not essential.

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.

• 27 days holiday plus Bank Holidays

• £200 professional development budget annually

• Hybrid working opportunities

• Employee Assistance Programme

• Flexible hours. Core office hours 10am – 4pm

To be considered for the Service Delivery Manager role, please ensure you answer the screening question in full.

We are looking for an ambitious retail manager to support continued growth in our shops and to help us shape change. This is a retail role where you can really make a difference! 

North London Hospice has been embedded in the local community for more than 40 years. Our vision is to provide the best of life, at the end of life, for everyone.

Each year our shops raise over £2 million of crucial funding to support people with life-limiting illnesses. We’re proud of the role our retail teams play in helping us provide care every day, but we know our shops can achieve so much more.

This is an exciting time to join our retail team – you can be the change we are looking for!

Our retail business is expanding, and we are now seeking someone who is not only  commercially driven but also someone who can inspire others too. The successful candidate will have experience in the charity sector but also have the ability to really deliver for our organisation. In developing and empowering our teams to be the best, you will be helping us provide more vital care to those who need us.

Working across multiple sites, you’ll have lots of innovative ideas and will help us grow even further by developing the performance of our amazing staff and volunteers.

From identifying new opportunities for business growth, to maximising the performance of a portfolio of shops, your role will be dynamic, strategic, as well as creative.

You will lead by example, be on the ground, connecting and empowering our staff as well as developing our community relationships. Our values are important to us and we’re looking for someone who embodies them.

This role is a chance to do things differently, to lead with purpose, and use your skills to do good for our community. If this rewarding role sounds like you, we’d love to hear from you!

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

• Competitive rates of pay
• Generous annual leave (27 days plus bank holidays, rising with service)
• Buy and/or sell up to one week’s additional annual leave each year
• Transfer of NHS pension scheme
• Employer contributory pension scheme
• Access to clinical supervision
• Fully funded Health Cash Plan
• Life Assurance cover
• Flexible/Hybrid Working
• A range of opportunities for professional learning and development
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives (Business mileage reimbursement, Interest-free season ticket loan, Electric Car Scheme, Cycle to Work Scheme)
• Family friendly policies, and special leave
• A supportive and collaborative work environment
• Discounts with local retailers, gyms, and service providers
• Blue Light Scheme membership
• A values lead, inclusive working environment
• Social events throughout the year and much more..

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

About the role

The Passage’s philanthropy portfolio has grown significantly over the last three years through dedicated relationship management and compelling applications that have brought to life the fantastic work and outcomes achieved by The Passage’s services. A recent audit of our Trusts and Foundations programme identified further opportunities for growth with both newly created and well-established funders.

The Passage’s new three-year strategy, The Art of the Possible, is based around the themes of prevention, convening and sustaining, and highlights the importance of collaboration. The Fundraising, Communications and Trading team are seeking a passionate, articulate, and experienced individual to further enhance and sustain our trusts and foundations income stream so that The Passage can support more people to find a place to call home.

Main duties

• Lead relationships with a portfolio of trusts, foundations, and other grant-making bodies to establish a robust pipeline of sustainable income.
• Provide effective stewardship of existing trust donors and prospects to ensure repeat gifts and to increase support where relevant.
• Create innovative opportunities and develop funding proposals that match funding opportunities to The Passage’s range of services.
• Develop an annual prospect pipeline with the aim of securing sustainable, multi-year income.
• Support the Senior Philanthropy Manager to prepare accurate annual budgets, forecasts, and income phasing.
• Maintain accurate records on the Salesforce database and ensure donor records are compliant.

General responsibilities

• In conjunction with the Senior Philanthropy Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of writing successful fundraising applications and proposals.
• Demonstrable track record of achieving financial targets from trusts and foundations, grant-making bodies, and major donor supporters.
• Experience of cultivating new prospects and converting them to become warm. donors.
• Proven stewardship skills with the ability to inspire and retain support from trusts, foundations, and other grant-making bodies.
• Ability to undertake in-depth prospect research and data analysis.

Desired knowledge

• Up to date knowledge of trust and foundation prospects, particularly those most suited to supporting the work of The Passage.
• Able to understand budgets and summarise financial information.
• Knowledge and expertise of working with CRM systems to effectively manage donor relationships.
• Educated to degree level or equivalent. (Desirable)
• Relevant qualification in fundraising.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild the