Training lead jobs

Bipolar is one of the most significant mental health challenges of the 21st century, with over one million people in the UK with lived experience. That's approximately one in every 50 individuals, around 30% more than those affected by dementia.

The symptoms of bipolar can emerge at any age and the condition is increasingly affecting young people, who are more likely to screen positive than older generations. It also has a profound impact on the families and friends of those affected and the need for a dedicated national bipolar charity has never been greater.

Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar, and we offer peer support at the core of our work. Our aim is to provide a nationwide Peer Support Service for people affected by bipolar and increase the reach of our delivery. To act as the voice of our community to change public attitudes, and to build a society that enables people affected by bipolar to live well and fulfil their potential.

Role: Fundraising Supporter Engagement Assistant (Apprentice)

Contract: 13-month fixed term contract with a view to be permanent after completion of apprenticeship

Location: Home-based

Salary: £23,000

Hours: This role is full time (35 hours)

Holiday: 25 week days of annual leave (plus Bank Holidays), increasing by one day for every full year of service (up to 5 years)

Pension: Up to 5% contribution towards a stakeholder pension is offered after successful completion of probationary period

Reports to: Director of Fundraising

Purpose:

Bipolar UK is seeking a Fundraising Supporter Engagement Assistant to aid the Fundraising Team in donor stewardship and to enabling growth in the organisation’s supporter base across all income streams.

This role is an apprenticeship with the apprentice programme starting September 2025, provided by Apprentify - an industry-led apprenticeship provider.

The successful candidate will learn and work on the job at Bipolar UK whilst receiving 20% off-the-job training from industry experts, which will be led through virtual classrooms.

This role offers an exciting opportunity to help transform the lives of those affected by bipolar across the UK.

In summary the Fundraising Supporter Engagement Assistant will support the fundraising team in growing the community, individual and events fundraising income streams, and be the first point of contact for all fundraising enquiries.

Key responsibilities

• Ensure that all our fundraisers and donors are thanked in an appropriate manner, developing a robust stewardship programme.

• Support fundraising volunteers in a professional but empathetic way.

• Provide relevant information and resources to our fundraising volunteers in a timely manner.

• Support the team with sourcing fundraising merchandise and materials.

• Record all supporters’ non-financial information on the CRM in line with our data policies.

• Co-ordinate the challenge events programme and explore new initiatives to help grow this income stream.

• Support the fundraising team with the promotion and delivery of workplace training sessions.

• Help grow membership for our Bipolar Friendly Workplace Scheme and develop effective stewardship plans.

• Become a valued member of the Fundraising team, sharing knowledge and best practice.

• Support other members of the team in the development and delivery of all our fundraising activities.

• Work closely with colleagues to develop robust fundable project proposals that align with current and future growth plans of Bipolar UK.

Location: This is a Regional role acting as a single point of contact for Northern Ireland, Wales, Central and South England, so you can be based at a Trust Centre in Birmingham or London. You will need to be in the office 2 days per week and be willing to travel to other offices as and when required.

1st stage interviews: 04/08 face-to-face in our South London Centre

For more information, or to apply, please click 'apply now' to be directed to our website.

Are you an experienced Health & Safety professional ready to make a real difference? Join The King’s Trust Health & Safety team as our Health & Safety Manager and help us build a culture where safety enables, not hinders, life-changing work with young people. In this  solution-focused role, you’ll act as a trusted advisor, ensuring that our programmes, buildings, and events are safe, compliant, and empowering for colleagues, volunteers, young people and partners alike.

We're looking for someone with a Level 6 qualification (or equivalent experience) in occupational safety and health, chartered IOSH membership (or working towards it), and a strong grasp of UK H&S legislation and risk management, particularly in events and food safety. You must be confident delivering bespoke training, leading investigations, audits, and behavioural safety initiatives independently, with experience advising senior leaders in large or complex organisations, ideally in the charity or youth sector.

If you’re proactive, people-focused, and ready to take the lead on creating safer workplaces across the UK, we want to hear from you. This is more than compliance, it’s a chance to enable our teams to do their best work safely, every day.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Health & Safety Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Health & Safety Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3584 

Digital Marketing Officer Salary: £27,804

Letchworth Garden City/ home working (hybrid) Full time (35 hours a week)

Permanent

Flexible working considered

 Are you a digital whizz, with a flair for design and copywriting? Do you enjoy crafting engaging social media and email campaigns to promote and support a worthwhile cause? If so, we have the perfect opportunity for you.

This is an exciting chance to lead on the MS Trust’s social media channels, whilst playing an integral role in the wider marketing and communications of the MS Trust. We're looking for someone with experience of applying a proactive, creative, and data-led mindset to digital marketing, ultimately boosting our visibility and articulating our cause through social media and email campaigns.

However, for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.

Our charity

For over 30 years the MS Trust has been here to help everyone living with multiple sclerosis. We are here from the moment of diagnosis and throughout their journey, today, tomorrow and every day after that. We provide vital information and support to people with MS and their families, whilst training and educating MS health professionals to ensure they provide the very best care available.

The role

As our Digital Marketing Officer you will own and manage our social media presence and lead our internal email marketing processes. As you are delivering content across a range of digital platforms you will need an eye for detail, some creative flair and an understanding of what resonates with the people of our community.

With experience across a range of social and digital channels you will need to be a strong communicator, with the ability to build relationships with people across the organisation and external stakeholders.

The Digital Communications Officer will play a key role in supporting the Head of

Communications & Marketing manage the ‘public face’ and reputation of the MS Trust.

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee Assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and  Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering day and Season ticket loans.

· Excellent transport links to London and Cambridge by train.

· Ample free parking for commuters.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

 As part of our commitment to equality, diversity and inclusion (EDI), we appreciate

your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 5pm on 30 July 2025

First Interviews: 4 August 2025

Are you looking for a role where you can shape and grow the work we do?

Then could you be UK100’s new Membership Projects Officer!

We are looking for a passionate and creative Membership Projects Officer to join our small but mighty team and support us with delivering the three streams of our membership programme: knowledge sharing, training and networking.

One day you may be helping to design our next online Countryside Climate Network meeting, or enhance our online knowledge sharing platform, whilst another you could be preparing for an in person event for local government politicians and officers delivered in partnership with one of our Business Supporter Network members or writing a newsletter. It’s a varied, exciting role, with plenty of opportunity for the right person to shape and grow in the role. 

If you have experience in event management and copy writing in the value-led sector, we want to hear from you!

What we offer

You will work flexibly from home most of the time, meeting your team twice a month at our office in London Waterloo. Benefits of working with us include being part of an amazing team of creative, dedicated and funny individuals, 25 days of annual leave per year + office closure between Christmas and New Year + an extra day off for your birthday + 2 extra days a year to travel sustainably to your holiday destination (Climate Perks). 

About us

UK100 is the only network of ambitious local authorities led by all political parties working together to tackle climate change. We help councils overcome challenges and turn innovation into solutions that work everywhere. We build the case for the powers needed to make change happen. From cities to villages, we help communities across the UK create thriving places powered by clean energy — with fresh air to breathe, warm homes to live in, and a healthy natural environment.

See full details in the attached job pack.

Job Title: Monitoring Officer

Location: Belfast or Sligo (with responsibilities in both regions)

Salary: £29,000/€33,350 per annum pro rata

Hours: 20 hours per week

Role Brief:

The Rio Ferdinand Foundation are recruiting an experienced Monitoring Officer to oversee the monitoring and evaluation of an exciting new cross-border PEACE Academy programme in Belfast and Sligo, funded by the Special EU Programmes Body (SEUPB) PEACEPLUS programme https://www.seupb.eu/

The aim of this new three-year programme, is to deliver and evidence a PEACE Academy pathway of engagement, learning, social action and employability that will inspire young people from communities in Northern Ireland and Ireland to create shared experiences and build a long-term response to sectarianism, racism and hate on a cross community and cross border basis.

We are seeking an experienced monitoring professional who can lead on monitoring and evaluation of this programme utilising the VIEWs monitoring software developed by the UK Home Office.

KEY DUTIES/RESPONSIBILITIES:

This role will:

§ Work with the senior management team to establish and implement a robust monitoring, evaluation and learning framework for the programme with key data capture tools in place from the outset.

§ Be responsible for the roll-out of monitoring data capture tools and points and ensuring that all monitoring and evaluation procedures are implemented and adhered to.

§ Work with regional Coordinators and our Training Officer to ensure all monitoring data is captured and recorded against targets

§ Work with our regional Coordinators on the development of qualitative data capture e.g., case studies and feedback sessions/surveys alongside quantitative data capture tools.

§ Be responsible for data collection, entry, management and quality assurance utilising our VIEWs monitoring software developed by Substance for the UK Home Office

§ Run regular monitoring reports and sharing with our regional Coordinators and Programme Manager

§ Input to funder reports and attending meetings as and when required.

§ Work with an appointed external research agency on an independent impact evaluation of the programme ensuring their data capture requirements are embedded alongside our own.

Person Specification/Key skills:

§ Degree level education or similar experience

§ Experience of designing and implementing robust monitoring, evaluation and learning frameworks for outcome driven projects

§ Experience of designing and managing a range of data collection tools

§ Experience in data entry and management utilising the VIEWs monitoring software

§ Experience of monitoring and evaluation reporting for diverse and complex projects

§ Experience of working with external research agencies to facilitate impact evaluation

§ Ability to build positive working relationships with young people, community stakeholders, colleagues and partners

§ An interest/experience in Youth work

§ Ability to prioritise and manage workload in a fast-paced environment

§ Competent working independently as well as part of a small team

§ A confident communicator with good written and spoken English

§ IT skills including Microsoft office and VIEWS (essential)

§ Experience in writing reports to meet agreed deadlines

§ Positive and enthusiastic with a can-do attitude.

Role Requirements

At Rio Ferdinand Foundation, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know.

Fantastic opportunity at Age UK! We're looking for a passionate People Development and Culture Manager to play a crucial role in designing and delivering impactful learning initiatives, fostering a supportive and high-performance work environment, and ensuring our values are embedded throughout the employee experience. This role sits within our People Development & Culture Team and you'll be working closely with the Head of Department, senior leaders, HR, policy holders and subject matter experts, championing professional growth, employee engagement, and organisational culture, making Age UK a great place to work and thrive, whilst enabling it to create a world where every older person feels included and valued!

The main focus of this role is to lead Learning and Development for the 130+ Age UK Network and National Partners across England, Wales and Northern Ireland. You'll ensure they have access to high-quality learning that supports effective local service delivery.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is at One America Square, London (EC3N 2LB) and you would be expected to attend the office a minimum of once a week. Additionally, you may be required to travel occasionally to various office locations and Network Partners.

Age UK internal grade: 6L

This role is a 12 month Fixed Term Contract.

Last date for applications Monday 21st July 2025.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
* Experience working within people development, learning & development, organisational culture. A, I
* Experience in managing an LMS (ideally Moodle). A, I
* Experience in designing and delivering impactful professional development programmes. A, I
* Experience working with variety of stakeholders to embed learning and development initiatives. A, I
* Experience of designing and facilitating high-quality, engaging, interactive blended learning: webinars, e-learning, workshops etc. A, I
* Demonstrated success in driving engagement and cultural change initiatives. A, I
* Experience of working collaboratively, and project managing in a dynamic environment, building networks with a diverse range of people. A, I

Skills and knowledge
* Understanding of learning and development principles and frameworks. P
* Knowledge of employee engagement strategies and best practices. I
* Strong instructional design (e-learning), facilitation and presentation skills. A, I, P
* Ability to develop and deliver impactful development initiatives. A, I, P
* Applies inclusive design principles and accessibility standards to ensure learning experiences are equitable, usable, and effective for all participants, including those with disabilities. I, P

Personal attributes
* Highly organised, with the ability to manage multiple priorities effectively. I
* Strategic thinker with a pragmatic and solutions-focused mindset. I
* Passionate about people development and organisational culture. A, I
* Confident communicator, able to engage and inspire at all levels. I, P
* Demonstrates resilience, adaptability and a growth mindset. I

Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
* Experience in managing learning budgets and external learning providers. I
* Experience working in a dynamic, or matrixed charity organisation with a hybrid environment. I
* Experience deploying psychometric tools (e.g DISC) to enhance team dynamics and culture. I

Skills and knowledge
* A learning and development or HR qualification (CIPD). I
* Familiarity with digital learning platforms and innovative learning technologies. I

Personal attributes
* Change champion with a proactive and innovative approach. I
* Passionate about continuous learning and development trends. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Job Purpose:  To coordinate and deliver an exciting range of Short Breaks activity clubs for children.

Salary: £29,974 - £34,278

Hours of work:35

Working Pattern: Term time hours: Tuesday/Wednesday – Saturday/Sunday 09:00 – 17:00 on a rota basis with one weekend day each week (max 35 weeks)

School holidays hours: Monday – Friday 09:00 – 17:00 (min 17 weeks)

Employment type: full-time

Contract Type: Permanent

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA  Reigate

Annual leave:Starting allowance - 25 days plus Bank Holidays.  Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Wednesday 6th August 2025

Interviews to be held: Week commencing 11th August 2025(s)

Proposed Start Date: ASAP

Main Responsibilities:

• Plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs.
• To coordinate and take responsibility for the planning, allocation of places, and sufficient staffing to ensure safe delivery of Short Breaks clubs.
• To assist in the recruitment, training and ongoing development of the Disability staff team.
• Leadership and Line Management of a team of Play/Youth Workers and volunteers.
• Have responsibility for processing new referrals, initial assessments, individual care plans and any associated risk assessments or specialist plans to ensure we meet individual needs.
• To be the lead practitioner providing the staff team with advice, coaching and on-site management of club structure.
• To develop strategies and behavioural support plans for young people attending activities and access YMCA Disability Services.
• To be aware of Ofsted requirements and ensure Short Breaks clubs for children are compliant, with ongoing monitoring.
• Maintain and monitor agreed attendance levels and activity budget.
• To promote clubs and share stories via social media. Manage cohort numbers and waiting lists efficiently.  
• Lead in Administering medication, PEG feeds and undertaking movement and handling for children and young people with complex health needs. Undergo relevant training and transfer this knowledge onto the staff team.
• Work closely with individual children and young people and their families to identify a range of social, recreational and leisure activities to meet the needs of young people and children.
• Ensure that all young people are made to feel valued and enabled to develop and improve self-esteem, life skills, self-confidence and positive experiences
• To gain young people’s feedback, capturing their voice in shaping and evaluating future club sessions.
• Work closely as part of the delivery team, initiate programmed activities, alongside additional opportunities locally.
• To be responsible for the Health and Safety of children, young people and staff, above all, ensuring that Safeguarding Children and Safeguarding Adults at Risk policies are adhered to.
• Managing the venue, ensuring all risk assessments are completed in line with our policies to ensure the environment is safe, secure and suitable for staff, CYP and our service delivery.
• Provide information, guidance and advice for parent/carers about local services for young people and families.
• Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
• To provide operational Coordinator or Leader cover for other Disability Services or locations as required.
• Design and deliver training sessions to CYP staff.
• To undertake the role of Duty Officer at the Sovereign Centre, at times to be agreed with Disability Services Manager.
• Undertake any other duties and responsibilities reasonably requested by the Disability Services ManagerTop of Form.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We’re looking for a passionate and relationship-driven Partnerships Lead to grow and manage our organisation's impactful collaborations with schools, communities, and corporate partners.

About Khulisa: 

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we also work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester. 

About the role: 

The purpose of this role is to build and manage Khulisa's high-impact partnerships with schools, communities, and corporates that generate income and expand the reach of our therapeutic programmes. This includes, but is not limited to: 

• Identifying, initiating, cultivating and managing relationships with schools, Multi-Academy Trusts (MATs), Local Authorities
• Working closely with Khulisa's Head of Programmes and Participation to develop, implement and regularly review our schools engagement plan
• Developing and maintaining relationships with corporate partners to generate financial support, sponsorships, and other forms of engagement
• Maintaining a record of and report on partnership pipelines, engagement outcomes, and income forecasts and actuals

For a full list of duties and responsibilities, please see the attached job description below. 

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

What we're looking for:

Abilities/Experience 

• Experience of generating new partnership engagements from schools and/or other youth spaces and to secure their participation in social impact projects where resources are pooled.
• Ability to identify new opportunities for partnerships and initiate engagements, including knowing when to bring in senior colleagues to maximise the chance of success.
• Experience of manage multiple and diverse stakeholder groups, to recognise shared values, and secure commitment to joint-working.
• Experience of creating compelling digital presentations for a variety of audiences, using PowerPoint or similar software. • Ability to buy strongly into strategic objectives and reflect passion for Khulisa’s work with young people.
• Willingness to work evenings and weekends as the job requires, and to travel.
• Commitment to inclusive, wellbeing-led approach to supporting young people.

Knowledge/Skills

• Strong verbal and written communication skills and to engage others in a compelling manner to securer their ongoing interest.
• Deep understanding of the education sector, secondary schools in particular, and the factors that could contribute to young people becoming excluded or marginalised.
• Sound knowledge of the various stakeholders in the education sector, including the complexities of building relationships with multi-academy trusts and understanding of the relationship between schools and local authorities.
• Good understanding of the realities of delivery to young people and able to build the knowledge base necessary to engage others convincingly on the effectiveness of therapeutic practices in ensuring young people’s wellbeing.
• Advanced knowledge of safeguarding legislations, policies and practices relating to children and young people.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

Location: Home based

Contract: Fixed term until 31 March 2026 – Full time 35hrs per week

Salary: £27,250 gross per annum

Closing Date: 21 July 2025

Assessment Day: 5 August 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Growth and Development Worker based in England to join our team. This is an externally funded post which will be focused on opening new provision and supporting existing provision in order to reduce waiting lists within specific funding areas. This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive, IT competent and with a real interest in people. You need to be able to coach, empower and inspire our volunteers and cadets, both in person and remotely, to grow the Sea Cadets.

Responsibilities

• Delivering a variety of training sessions on, for example, recruitment of cadets and volunteers
• Developing new growth and recruitment tools and ideas
• Promoting flexible volunteering and the volunteer strategy
• Assisting with running our social media accounts
• Working with and empowering our volunteers to develop plans for growth
• Planning and setting up Juniors Sections in new and existing locations/units
• Delivering assemblies in schools
• Forming part of various working groups with colleagues to develop the tools, resources and processes needed to increase the positive impact of the Growth and Development team.
• Supporting the delivery of funded outreach projects

Requirements

• Previous experience of working with volunteers
• Experience delivering on multiple project plans simultaneously
• Ability to build and maintain excellent relationships with a variety of stakeholders remotely and face-to-face
• Experience delivering workshops and/or training
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK

For further information, please download the attached Recruitment Pack.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Growth and Development vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Are you passionate about using sports to inspire, mentor, and support young people? Do you have a heart for youth work rooted in Christian values? If so, we’d love to hear from you!

Role Overview:

We are seeking an enthusiastic and experienced Youth Work Sports Manager to lead and develop our sports and physical activity programmes. You’ll work with a committed team to plan and deliver sports sessions, events, and mentoring opportunities that reflect our Christian ethos and create meaningful change for young people.

Key Responsibilities:

·Lead Face-to-Face Youth Engagement
Deliver regular, purposeful youth work sessions for young people aged 10+, ensuring programmes reflect their needs and the centre’s Christian values.

·Design and Deliver Sports Programmes
Oversee a diverse and inclusive sports programme, incorporating awards, adventure activities, and development opportunities for young people.

·Strategic Planning and Evaluation
Develop and review session plans, set objectives, evaluate impact, and ensure alignment with local and national youth work policies.

·Staff and Volunteer Management
Recruit, supervise, train, and support youth work staff and volunteers, fostering a strong and capable delivery team.

·Fundraising and Financial Oversight
Raise and manage funds for activities, ensuring budgets are used effectively and reporting meets funder requirements.

·Ensure Safety, Inclusion, and Centre Collaboration
Uphold health and safety standards, promote accessibility, and contribute to the wider development and Christian ethos of The Salmon Youth Centre.

About You:

·Qualified Professional
Holds a JNC-recognised youth/community work or sports qualification, Ideally with aFirst Aid certification, and a D1 driving licence.

·Experienced Youth Work Manager
Has 3+ years’ management experience working with young people in informal, voluntary settings—especially through sports.

·Strong Leader and Manager
Proven ability to lead teams, supervise staff, manage resources, and develop effective programmes.

·Skilled Planner and Evaluator
Confident in setting goals, monitoring progress, and evaluating outcomes within a youth work context.

·Inclusive and Safeguarding-Focused
Knowledge of equality, diversity, safeguarding legislation, and experience working in diverse, inner-city environments.

·Christian Ethos and Communication
Able to promote Christian values through youth work, build partnerships, and engage with communities effectively.

Genuine Occupational Requirement:

Due to the nature of this role and the ethos of our organisation, it is an occupational requirement, in accordance with Schedule 9, Part 1 of the Equality Act 2010, that the post holder is a practicing, Christian. The successful candidate will be expected to fully support and actively promote the Christian values and mission of our centre.

What We Offer:

·Salary: JNC Points 19–24 (plus Inner London Allowance), with a loyalty bonus for those at the top of the scale

·Pension: 5% employer’s contribution to your pension

·Holidays: 30 days annual leave, rising to 35 days after five years’ service

·Working Hours: 35 hours per week with a flexitime arrangement, including some evenings and weekends

·Purposeful Work: Be part of a dynamic team making a real difference in young people’s lives through sport, creativity, and faith-based youth work

·Supportive Environment: A chance to work in a Christian youth work team

·Training: Opportunities for personal development and training in relevant areas.

·Safeguarding: The Salmon Youth Centre is committed to high quality safeguarding standards and to promoting the welfare of young people and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS disclosure will be required, along with regular training.

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.c

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Overview:

The role of is a senior position within the Young Lewisham Project. The role is responsible for the workshop staff, young people and project management of the referral groups and activities.  Managing staff, maintaining participant’s records and ensuring all administration required for OCN and other qualifications are kept up to date and in order.

Accountability  

The post is accountable to the Managing Director.

Purpose

The purpose of this post is to provide leadership and management of the Young Lewisham Project workshops to achieve the operational goals of the project.

To be responsible for the achievement of project goals, measurable outcomes and outputs.

To continually develop and improve the Young Lewisham Project’s offerings.

Oversee and improve attendance

Principal Duties

To oversee the delivery of Young Lewisham Project programmes and activities.

To provide supervision and support to workshop project staff and volunteers to ensure co-ordination and effective team work within Young Lewisham and individual projects/groups.

To actively promote the services of the project through appropriate channels and on appropriate platforms.

To co-ordinate and facilitate good relationships with partners and attend multi agency meetings where necessary.

To have some oversight of IT system Monday and the collection and analysis of performance data, producing management information and reports for internal and external stakeholders.

To act as one of 3 designated safeguarding leads and attend all training to ensure current compliance.

Support young people with SEN

Support tutors to work with young people with challenging behaviour

Specific Duties Management

To plan and facilitate team meetings, multi-agency meetings, consultation and co-operative working with statutory and non-statutory agencies.

To manage the risk and safety of young people, service users and be responsible for their care whilst they engage with Young Lewisham Project along with other management team.

To ensure that Health and Safety processes and policies are followed and that risk assessments are in place, up to date and complied with.

Manage workshop equipment - service, maintenance, repair and replacement

Maintain up-to-date knowledge of legislation and policy in areas of education and youth work.

Oversee risk assessments and health and safety of workshops

Specific Duties Human Resources

Responsible for the supervision and management of workshop staff and volunteers involved in specific groups / projects within Young Lewisham.

Involvement in the recruitment and induction of new staff or volunteers involved in specific groups / projects within Young Lewisham.

Specific Duties pertaining to individual Groups and Projects

Responsible for workshop and tutor spending according to specific project budget and Young Lewisham finance policy and any funding agreements in place.

To work in a multi-agency setting e.g. schools, Youth Services, specialist projects/agencies to maximise development and learning opportunities for young people.

To work in a multi-disciplinary way by: building and maintaining relationships with partners, sharing information in line with the Data Protection Act and Young Lewisham policies; attending relevant meetings as necessary

Monitoring and Reporting

Responsible for maintaining and developing systems of monitoring that can capture and analyse performance data to track progress of individual projects against outputs and outcomes

Responsible for producing timely and accurate reports for the Management Committee and external funders.

General

In carrying out the above role, the post holder will:

Be available to work unsociable hours when necessary (this may include some weekends and overnight stays).

Work with young people in accordance with the core values of mainstream education & youth work

Manage accident and incident reporting processes

 Adhere to and ensure the implementation of Young Lewisham Project’s organisational policies and procedures within their role.

Adhere to Health and Safety protocol and procedures in line with the nature of the role.

Be fully committed to the active promotion of the Young Lewisham’s Equality and Diversity Policy. Be committed to the involvement and participation of young people in the services they receive from Young Lewisham.

Seek to improve his/ her own performance and be committed to continuous professional development.

To act as an ambassador for Young Lewisham Project, upholding and promoting our organisational values and ethos.

The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.