Training manager jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 20 November 2025
Interviews will be held by Zoom: Thursday 4 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Grade: Band 3, Region
Salary:
Regional Spine points 37-33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Date: November 2025
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Thank you!
This is one of two District Property Secretary roles in North West England Methodist District, who will be the first point of contact on all matters relating to property. Using their knowledge of land and buildings, and their use and maintenance, in addition to knowledge of governance in the Methodist church context, the postholders will ensure a coherent and holistic approach to property across the District.
Key Responsibilities
Provide advice to churches and circuits on property-related matters
Work with colleagues, including ministers and lay members of the circuits and churches within the District, to maximise utilisation of property and land across the District for mission and income generation, in line with Connexional property strategy
- Support with selling properties
- Collaborate with colleagues on seeking alternative opportunities for mission or income generation
- Provide guidance on potential grant opportunities
Provide support with the instruction of professional advisors and contractors and liaise with surveyors as necessary
Provide advice and support to ensure projects are delivered effectively and in compliance with relevant standards and legislation
Support the management of the consents process
- Advise the consent giving body of the District regarding property projects and the feasibility of District grants
- Provide support on the use of the online consents system
- Oversee the submission of annual returns
Provide oversight of quinquennial inspections
- Ensure inspections are undertaken in a timely manner
- Ensure action points are followed up
- Collate copies of returns
To assist in the development and continual review of the District Development Plan for property
Ensure work is in line with the requirements of relevant bodies and legislation
- The Methodist Standing Orders and Connexional Team (including as a member of the Connexional Property Group)
- Maintain the District relationship with TMCP and action any correspondence as required
Report at District Policy Committee/Synod as required
NWED covers the geographical areas of Cumbria, Lancashire, Greater Manchester, Merseyside, and parts of Cheshire and Derbyshire.
Salary: £38,000 - £42,000
Hours: 35hrs per week, including some evening and weekend working
Location: Home-based, with some travelling required
Responsible to: District Secretary: Administration Compliance
Terms and Conditions
33 days (231hrs) annual leave entitlement per year, including public holidays.
There is a contributory pension scheme to which eligible lay employees will be auto-enrolled. Lay employees who do not meet the auto-enrolment criteria are eligible to join the scheme subject to certain provisions.
Appointment will be subject to a satisfactory Enhanced Disclosure & Barring Service (DBS) disclosure.
Appointment will be subject to satisfactory references.
Appointment will be subject to the satisfactory completion of up to three-month probationary period.
Opportunities for study and for training.
The North West England District is committed to safeguarding, safer recruitment, inclusion and equality, and promoting the welfare of the communities served. As such, the successful candidate will be subject to safer recruitment pre-employment checks and be required to complete relevant training in the course of their probationary period.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something transformative.
Join Rape Crisis South London (RCSL) at a time of significant change and growth from our current base of c£4million. We’re looking for a qualified, skilled, values-driven Director of Finance and Resources to join our leadership team.
With a new CEO, Senior Leadership Team and a bold and inspiring new vision, this is a pivotal moment for our organisation as we lay the foundations and transform in the run up to a new organisational strategy.
We’re a specialist charity supporting survivors of sexual violence across twelve South London boroughs providing counselling, group therapy, advocacy, and prevention education, alongside training for professionals.
If you’re ready to use your financial and strategic expertise to make a real impact for survivors, we’d love to hear from you
About the Role
As our Director of Finance and Resources, you’ll be a key member of our Senior Leadership Team, leading on:
- Strategic financial planning and advice for future growth and sustainability of the Charity
- Operational Financial Management, Reporting and Performance
- Financial Accounts and Annual Reports
- Financial Control, Governance, Audit, and Compliance
- IT, Facilities, and Information Governance
- Management of teams and contracts in the Finance and Resources Directorate
You’ll work closely with the CEO and Board of Trustees to support our strategic vision and ensure sound financial stewardship to deliver support for survivors now and into the future. The position is offered on a flexible, hybrid and part time basis.
About You
We’re looking for someone who is:
- Professionally qualified (or equivalent) in finance management and accountancy
- Experienced and deeply knowledgeable in senior financial leadership and strategy development in the voluntary sector/an equivalent size charity
- A skilled and experienced leader and manager of people, contracts and major service change projects
- Collaborative, analytical, and proactive in problem-solving
- Committed to feminist principles and to equity, diversity, and inclusion
- Ideally also skilled in overseeing IT, building and premises management and information governance, with training and support available where required.
As well as experienced Directors, this role would also suit an exceptional Head of Finance looking to step up into their first Director role.
What We Offer
- 27 days’ annual leave + 8 bank holidays (pro rata)
- 3 extra gifted days (pro rata) between 27–31 December
- NEST pension (3% employer / 5% employee)
- Life Assurance, Healthcare Plan, Employee Assistance Programme, and Cycle-To-Work Scheme
- Supportive, feminist working culture
This post is open to female applicants only, as being female is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. We are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.
The client requests no contact from agencies or media sales.
Thank you!
The Woodland Trust is looking for two Management Accountants partner our senior leaders and budget holders to ensure the Trust has robust financial budgeting.
The Role:
• You’ll prepare monthly management accounts for departments including full commentary.
• You’ll provide accurate management reporting to ensure stability and growth throughout the Trust.
• You’ll work in collaboration with budget holders to deliver on their approved budgets/ forecasts and advise and train where necessary.
• You’ll ensure compliance with internal controls, processes, financial regulations, Charity Commission, Forestry Commission and Gambling Commission through reviews and checks.
• You’ll review and develop practices, systems and reporting tools to improve process.
• You’ll provide financial information, communicate recommendations and risk analysis to enable Senior Management to make strategic decisions.
• We are recruiting for two Management Accountants on a 12 Month fixed term contract.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
• Experience in developing, producing and reviewing monthly management accounts.
• Knowledge of Microsoft Office with advances skills in Excel.
• Experience in providing accurate management reporting.
• Strong collaboration skills with the ability to work with stakeholders and budget holder to deliver on their approved budgets.
• Knowledge on best practice guidelines and financial, Forestry Commission and Charity Commission regulations.
• Experience in financial risk analysis, reconciliations and variance analysis.
• Strong communication skills with the ability to influence and persuade decision making.
• Qualified in ACCA/CIMA/ACA/ICAS/CIPFA
• Experience preparing reports and presentations to be delivered to the Finance Committee
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
1st stage task will take place on the 2nd December 25.
2nd stage Interviews will be held via Microsoft Teams on 10th December 25
Thank you!
We are delighted to be supporting a leading London-based university in their search for an Education Technology Manager to join their team. This is a full-time role, offered on a temporary basis running to the end of January 2026, with a hybrid working schedule of 2-days per week onsite in Central London.
This is a fantastic opportunity for someone with strong technical expertise and a passion for enhancing learning through innovative digital solutions.
Key Responsibilities for this role include:
- Managing the annual course rollout on Canvas and ensuring compliance with programme standards.
- Providing technical support, training, and guidance to faculty, staff, and students on the effective use of educational technologies.
- Supporting attendance monitoring systems and producing reports for stakeholders.
- Collaborating with academic and professional services teams to deliver high-quality learning experiences.
- Leading and contributing to EdTech projects, process improvements, and digital transformation initiatives.
- Monitoring trends in educational technology and recommending new tools and features.
To be considered for this position, you should possess:
- Experience working in Higher Education and managing VLE/LMS platforms (e.g., Canvas, Blackboard, Moodle).
- Strong technical skills, including familiarity with HTML, CSS, and JavaScript.
- Excellent organisational and stakeholder engagement skills.
- Proven ability to manage projects and deliver to tight deadlines.
- A collaborative approach and confidence in training and supporting diverse user groups.
If you're a proactive and detail-oriented professional looking to make an impact in a world-class academic environment, we'd love to hear from you.
Please apply below and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.
We are looking for a modern people leader who will bring fresh thinking and inspire trust across the organisation; a forward -thinking person who will model the standards of behaviour expected from employees and effectively challenge any employee behaviour that falls below these standards. You will be a confident communicator and decision-maker with the ability to respond quickly and effectively to employee issues.
You will be part of the Senior Leadership Team and will have significant involvement in the development of the Trust across all areas, including future workforce development and organisational transformation.
Working closely with the Chief Executive you will be the trusted deputy in their absence, making key decisions relating to all aspects of the organisation’s operations and providing a consistent leadership approach that reflects our organisational values.
To be shortlisted for this role we require an application form to be completed and submitted.
To apply for the role, please click the button to be redirected to our website.
The client requests no contact from agencies or media sales.
Thank you!
Apprenticeship Delivery Manager
Job reference: REQ003545
Salary: £37,500 - £47,500 per annum
Contractual hours: 37.5
Basis: Full Time
Region: Hybrid – Peterborough office
Closing Date: 5 November 2025 at Midnight
Interviews: First interviews are to be conducted via Microsoft Teams
United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England.
Central Office staff work closely with schools, offering a wealth of expertise to underpin schools' own knowledge. Our specialist departments, including HR, finance, technology, strategy and performance, estates, and marketing, work alongside dedicated school improvement teams. By joining us, you will provide ongoing support to schools, ultimately improving the outcomes of our pupils.
United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check.
We always appoint on merit, and we are open to discussing flexible working options.
Job description
Do you have a passion for people management and apprenticeships?
We’re looking for a detail-driven Apprenticeship Delivery Manager to build on what we do to make it even better.
About the role
This is a role where you will see the difference you make. You’ll bring extensive experience of curriculum design and delivery and a great knowledge of the apprenticeship space. What drives you is the joy of continuous improvement and people management.
We are looking for someone who is a detail-oriented and forward-thinking to lead our programme delivery. Your aim is to make sure learners receive an exceptional experience.
You’ll care about the line management you provide and always want to do better than any targets set. Be the person who sets the bar for what excellence looks like for our pupils, schools, support staff and training provider team.
Duties/responsibilities:
Lead the delivery of high-quality apprenticeship programmes, ensuring every learner experiences an ambitious, well-planned curriculum and excellent teaching.
Manage and support a team of programme leads and tutors, driving continuous improvement, inclusivity, and strong learner outcomes through effective leadership.
Role requirements
Essential:
· Line management experience (>4 years)
· Level 2 English and Maths qualifications (GCSE, A Level, or Functional Skills L2)
· Teaching qualification
Desirable:
· School teaching experience
· Business management qualification at level 5 or higher
· TAQA Level 3 and 4 qualifications
Benefits
· Competitive salary.
· Contributory pension scheme.
· 26 days holiday.
· Occupational sick pay, protecting you and your family.
· Competitive maternity, paternity, and adoption benefits.
· Group Life Insurance Scheme.
· Westfield Health cash plan and extensive range of employee benefits for eligible staff
· Continuous Professional Development options that will be tailored to your needs.
· A supportive team across the country.
· We are open to requests for flexible working; and we encourage open and regular conversations about work-life balance.
United Learning Apprenticeships is graded ‘Good’ by Ofsted following its latest inspection in January 2024. Inspectors rated the provider as Good in all areas.
Please note that we reserve the right to close the application process early if a suitable candidate is found.
Thank you!
The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use, criminal justice systems and hepatitis C to support others . We are now recruiting for a new and exciting role to join our Cardiff & Vale of Glamorgan team.
As part of an experienced team, this role will promote hepatitis C awareness, blood borne virus testing and referral to treatment, for people living with hepatitis C. The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across Cardiff and the Vale of Glamorgan.
We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given.
Registered Charity
51 - 100
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.
The client requests no contact from agencies or media sales.
Thank you!
Do you thrive in a fast-paced environment where your attention to detail and ability to guide others truly matter?
This is a fantastic opportunity for an organised and resilient professional to join a specialist team supporting the evaluation of surgical applications for the General Medical Council (GMC) register as the Specialist Applications Casework Manager. You’ll play a key part in ensuring high standards and fairness in the registration process, working alongside subject matter experts and supporting the Head of Specialist Applications. If you’re looking for a role where your expertise will help shape the future of surgery, this could be the perfect next step.
- Salary: £31,453 per annum
- Employment type: Permanent
- Hours: Full-time, 35 hours per week
- Working arrangements: Hybrid – 20% office attendance per month (London)
- Start date: Ideally early December 2025
- Other benefits:
- 30 days annual leave (plus Christmas shutdown, post-probation)
- Social club and regular events
- Free fruit, cereal, and coffee in the office
- Season ticket loan, cycle to work scheme, cashback scheme, and gym deals
About the Organisation
Join a respected intercollegiate body dedicated to upholding the highest standards in surgical training across the UK and Ireland. This organisation supports the four Surgical Royal Colleges, evaluating specialist applications for the GMC and ensuring robust, fair processes for the benefit of patients and the future of surgery. You’ll be part of a collaborative, inclusive team that values excellence, respect, and continual improvement.
About the Role
As Specialist Applications Casework Manager, you’ll play a vital role in supporting the evaluation of specialist surgical applications for the GMC register. Working closely with subject matter experts and the Head of Specialist Applications, you’ll manage a fast-paced caseload, ensure deadlines are met, and help maintain the highest standards in specialist registration. You’ll also assist with appeals, produce clear guidance, and contribute to ongoing process improvements.
Key Responsibilities
- Manage specialist applications, supporting evaluators and the assessment process
- Circulate applications, minute meetings, draft correspondence, and organise virtual evaluation meetings
- Provide guidance on regulations and legislation for specialist registration
- Draft and update guidance and training materials for assessment panels and applicants
- Track application progress and ensure contractual deadlines are met
- Maintain accurate records and databases
- Support and deputise for the Head of Specialist Applications, including appeals preparation
- Attend meetings with internal and external stakeholders, sometimes deputising as needed
- Contribute to process reviews and regular reporting
Skills / Experience Required
Essential:
- Degree-level education or equivalent experience
- Experience managing a busy workload and using databases/IT systems
- Excellent written English, including report writing
- Ability to synthesise and present complex information clearly
- Strong organisational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Commitment to equality, diversity, and inclusion
- Confident user of Microsoft 365
Desirable:
- Background in health regulation (e.g., GMC or similar)
- Caseworking or accreditation experience
- Experience in healthcare, education, or training organisations
- Experience with appeals or committee work
Interview Process
- One stage (online or in-person considered) including a short task
- Starting from 10th November 2025
To Apply
- Bespoke cover letter
- CV
Deadline
- Friday 7th November 2025
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Volunteering and Community Engagement Manager
Salary: £35,000
Full time annual leave entitlement is 28 days per annum (plus bank holidays)
Hybrid working: 1 day a week working from home
Are you a dynamic individual who can develop, lead and grow our volunteering and community engagement work in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?
We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteering and community engagement team to raise awareness and increase engagement locally of our vital work.
What you’ll be doing:
¨ Be an effective manager, line managing our Volunteering and Community Engagement teams with passion, creativity and purpose.
¨ Working with local partner organisations, building relationships whilst exploring possible funding/joint working/event opportunities, and supporting the teams to make sure they are best placed to have the biggest impact for the people we enable and empower.
¨ Develop and maintain strategic community engagement relationships across the county, in collaboration with Senior Managers, including those with Local Area Committees (LAC)/Neighbourhood Area Committees, and with the Voluntary, Community and Social Enterprise sector infrastructure organisation in each area (for example, Voluntary Action Surrey East) as well as those working across the county including Surrey Community Action, Surrey Youth Focus, Surrey Minority Ethnic Forum, and Surrey Coalition of Disabled People.
¨ Organise and facilitate our Breaking Down Barriers Workshops, and other similar initiatives inspiring change and inclusion across Surrey.
¨ Drive forward our volunteering and engagement strategies—shaping policies, streamlining processes, and ensuring our work reflects best practice and legislation.
¨ Working with colleagues in other teams to create a culture where community engagement is at the heart of everything we do.
¨ Using innovation and creativity to design and deliver new projects focussed on community engagement, and maximising community participation for those we support.
¨ Promoting and demonstrating a strengths-based, asset based community development approach, to ensure the people we support have the opportunities to be involved in all aspects of our work and in the community.
¨ Ability to work flexibly according to the business need, which will include organising and attending community engagement events during the evening and at weekends.
We’re seeking someone who has the following skills:
- Direct experience of line managing a team of staff and providing team leadership
- Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
- Knowledge and understanding of volunteering best practice, strategy and policy
- Demonstrable experience of community engagement projects, working directly with beneficiaries and in building relationships with partner organisations
- Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
- Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
- Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
- Experience using Microsoft Office and confident in using a database
- Understanding of data protection requirements and confidentiality
- Able to champion the role and contribution of volunteers
- Ability to engage and influence colleagues
What we offer:
- Salary: £35,000 plus 28 days holiday (plus bank holidays).
- Pension: We match contributions up to 6%.
- Wellbeing: Annual flu vaccination, eye tests, and contributions towards work-related glasses.
- Development: Ongoing training tailored to your role and career growth.
- Hybrid working: 1 day a week working from home
· A supportive, inclusive culture where your ideas and leadership will directly shape the future of volunteering and community engagement in Surrey.
Join us and be part of a team that changes lives every day.
Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.
Registered Charity
101 - 500
Support & enable people who are Deaf, hard of hearing, blind, partially sighted & deafblind to lead independent lives.
The client requests no contact from agencies or media sales.
Thank you!
SHOP MANAGER - NEW STORE SOLIHULL
Hours: 37.5 hours per week
Salary: £26,522 - £30,935 per annum
RELIEF ASSISTANT SHOP MANAGERs (RASM)
FULL-TIME – 37.5 HOURS PER WEEK
Salary:£23,875 per annum
RELIEF ASSISTANT SHOP MANAGERS (RASMs) x 3
PART-TIME: 22 HOURS PER WEEK
Salary:£14,006 per annum (£23,875 full-time equivalent)
Closing Date: 16 November 2025
DBS Requirement: Basic check
Be the Heart of Our New Shop – Join Birmingham Hospice as a Shop Manager!
Are you a passionate and driven retail professional ready to take the next step in your career?
Do you thrive in a fast-paced, purpose-led environment where your leadership can make a real difference?
At Birmingham Hospice, our charity shops are more than just retail spaces—they’re vital hubs that help fund compassionate care for our community. We’re excited to open our brand-new large multi-format shop in Solihull specialising in furniture as well as clothing, toys, home accessories etc and we are looking for a Shop Manager and 4 Relief Assistant Shop Managers (RASMs) to lead the way.
SHOP MANAGER
What You’ll Be Doing:
· Inspire and lead a dedicated team of staff and volunteers.
· Drive shop performance through smart rota planning and team development.
· Create an inviting and well-organised shopping experience with high-quality stock presentation.
· Champion donations and ensure all items are sorted, sized, and priced for sale.
· Maintain a clean, safe, and welcoming environment for customers and team members.
What We’re Looking For:
· Proven retail experience—charity sector experience is a bonus!
· A passion for exceptional customer service and community engagement.
· Strong communication and organisational skills.
· Confidence working with sales targets and performance metrics.
RELIEF ASSISTANT SHOP MANAGERS
As a Relief Assistant Shop Manager, you’ll play a vital role in launching our exciting new store in Solihull — bringing leadership, and heart to the team. You’ll also be a flexible, go-to support across our Solihull shops, stepping in during busy times, staff absences, or holidays to help keep everything running smoothly.
What You’ll Be Doing:
· Supporting and stepping in for Shop Managers to keep daily operations running smoothly
· Leading and motivating volunteers to create a welcoming, high-performing shop environment
· Maximising sales and donations to meet income targets
· Helping with sorting, pricing, and displaying donated goods to showcase their value
· Delivering outstanding customer service to every donor and shopper
We’ll provide all the training you need — what matters most is your enthusiasm, reliability, and drive to make a difference.
What You’ll Gain:
· Generous benefits package including enhanced annual leave and retail discount schemes
· The chance to develop new skills and grow your confidence
· The satisfaction of knowing your work directly supports local families
· A supportive, friendly team that values your contribution
Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.
We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Registered Charity
101 - 500
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.
You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.
You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.
Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK.
Benefits include:
- 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
- Active Flexible Working Policy.
- Employer pension contribution scheme.
- Cycle to work scheme
- Eye testing
- Blue Light Card membership
Registered Charity
21 - 50
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion UK is looking for an ambitious senior fundraiser, with a track record of securing five- and six-figure major gifts, to join our UK Major Giving team and significantly increase our income from high-net-worth individuals, in order to support the people we serve.
You will have the opportunity to work in an international environment, create an impact in a crucial area of fundraising for our organisation’s future, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.
If you are a skilled relationship-builder with a track record of raising significant major gifts from high-net-worth individuals and a strategic mindset, we’d love you to join our small, friendly team.
Background Information and Purpose of Post
As part of our ambitious plans to significantly increase private fundraising, we are looking for a new strategic direction in securing relationships with and income from high-net-worth individuals.
The Philanthropy Specialist at Humanity & Inclusion UK is a new senior fundraising position with responsibility for planning, identifying, cultivating, and managing major donor relationships to secure significant funding, in line with the new global Major Giving Strategy 2026 - 2030.
The purpose of the post is to:
· Develop and deliver HI UK’s strategy for high-net-worth individuals.
· Lead on the new Capital Campaign, 2026-2030, for HI UK.
· Work closely with high-net-worth individuals, family offices, and family foundations to develop high-value philanthropic partnerships and ensure sustained, long-term support.
· Secure five- and six-figure major gifts from a diverse and sustainable base of major donors.
· Develop your own prospect pipeline and provide excellent cultivation of your prospects to produce committed, long-term donors.
· Manage existing partnerships and donors to a high standard.
· Report to and collaborate with the Global Specialist in Major Giving (based in the UK) on the delivery and implementation of your own ambitious philanthropy strategy for HI UK, in line with UK and Federation priorities.
Main Duties and Responsibilities
Strategic Partnerships
You will have responsibility for developing a new strategy for high-net-worth individual support and you will lead the delivery of this strategy to secure high-value philanthropic partnerships under the responsibility of the Global Specialist in Major Giving.
Capital Campaign
Our new Capital Campaign will be an invaluable tool for you in developing funding from high-net-worth individuals in the UK. You will lead on its launch and recruit a Campaign Committee, stewarding them to deliver results.
Relationship Management
You will lead on the development and stewardship of long-term relationships with high-net-worth individuals, family offices, and family foundations.
Income Growth
You will drive the growth of an existing pipeline of high-net-worth individuals and develop this pipeline with new supporters from our individual giving stream and philanthropists who are new to HI, to secure significant gifts.
Collaboration
You will work closely with HI's Global Specialist in Major Giving, HI UK Trustees, our Federal Major Giving team, and international colleagues, to develop compelling proposals and provide timely impact reporting.
Stewardship
You will ensure exceptional donor stewardship and provide a high-quality experience for supporters at every stage of engagement.
Cultivation events
You will initiate and run high quality cultivation events for your donors and prospects, to form part of their stewardship journey.
Data Management
You will accurately manage donor records, communications, and reporting through our CRM.
Other duties
· Maintain a positive and collaborative working relationship with HI UK colleagues, the Federal fundraising and communication teams, and Major Giving counterparts in other HI national associations in Europe and North America.
· Ensure compliance with fundraising regulations and high standards.
· Keep up-to-date and adhere to any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to private fundraising.
· Any other activities commensurate with the level of the post, as may be required by the Global Specialist in Major Giving.
Equal Opportunities Policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.
Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
Registered Charity
21 - 50
Our vision is a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.
The client requests no contact from agencies or media sales.
Thank you!
Location: Farnham, Godalming, Guildford – travel to other offices may be required
Flexible working: Some remote working available depending on service needs
Reporting to: Head of Service Delivery
About the Role
We’re looking for a motivated Casework Team Manager to lead and manage our Casework Service.
You’ll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You’ll balance day-to-day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community.
This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward.
What You’ll Do
- Manage the delivery of casework services across a number of locations.
- Supervise and support caseworkers and volunteers, ensuring advice quality and service standards are met.
- Oversee case allocation, monitor performance, and identify opportunities for improvement.
- Maintain your own small caseload to keep your advice skills current.
- Act as Deputy Safeguarding Lead and Information Asset Owner as needed.
- Work collaboratively with the Head of Service Delivery and other managers to ensure our services remain responsive and effective.
About You
You’ll have experience in advice or casework, and the ability to lead and inspire a team to achieve great outcomes for clients. You’ll also have experience of debt advice and ideally in benefits and housing.
We’re looking for someone who is:
- Skilled in managing and motivating paid staff and volunteers.
- Experienced in advice and casework delivery, ideally within the Citizens Advice framework.
- Organised, adaptable, and confident managing competing priorities.
- A great communicator who can build strong relationships with colleagues and partners.
- Proficient in digital tools and case management systems.
- Committed to safeguarding, equality, diversity, and inclusion.
What We Offer
- A supportive and inclusive workplace where your wellbeing matters.
- Opportunities for training and professional development.
- Flexible working arrangements to support a healthy work–life balance.
- The chance to make a real, lasting difference in people’s lives.
You can download the full role description on our website via the apply button.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system
Thank you!
We're seeking a part time Scheme Manager to join our Specialist Housing team!
Scheme Manager (Part Time)
Salary: £9,232.79 per annum actual (£26,929 per annum FTE)
Hours: 12 hours per week
Contract: Permanent
Based: Oswestry Road, Ellesmere, Shropshire, SY12 0BY
Our places are leasehold schemes where residents live independently and Midland Heart manage housing/property related services.
As a Scheme Manager, you'll be responsible for the day-to-day management of Oswestry Road, a leasehold Retirement Living Scheme for over 55s comprising of 26 bungalows residing in the picturesque town of Ellesmere, Shropshire.
As a Scheme Manager, your responsibilities include, but are not limited to:
- Delivering an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
- Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
- Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.
This is a part time role, working 12 hours per week over a minimum of 2 days between 9am-5pm, Monday to Friday. We're happy to discuss the days of work / specific hours with the successful candidate to ensure it works for all.
This is an ideal opportunity for someone looking to top up their income or if you're seeking a new role that can work around your personal life.
Our ideal candidate? We're looking for a person who is able to engage and communicate with a variety of people, including residents, contractors and colleagues, who is passionate about delivering a brilliant service. Your application will also demonstrate:
- Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
- Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
- The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
- Practical IT skills, including Microsoft Office and in-house systems.
- Level 3 Housing Management qualification or the willingness to work towards one.
Our residents value face-to-face interaction and so the successful candidate will be based on site at Oswestry Road.
There may be times you're required to travel to our Birmingham City Centre office to attend training, team meetings etc.
Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 16 November 2025
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
