Training officer jobs

The role of the Young Carers Programme Manager is to lead on the delivery of our employability and aspirations programming for young adult carers, to support positive transitions from education into employment. The role works in partnership with our network of local carer organisation, employers and wider sector stakeholders, to deliver an engaging and diverse programme of opportunities for young adult careers to meet with employers, experience work environments, and broaden opportunities to access careers of choice.

Our ideal candidate:

• We are looking for someone with strong organisational skills and the ability to manage competing priorities, regardless of the industry you've worked in.
• Skills such as project coordination, gained through professional roles, volunteering, or other responsibilities, will be highly valued.
• Excellent presentation skills and ability to speak engagingly in public to a range of audiences will be key.
• Knowledge and understanding of young carers issues would be beneficial, whether gained in a personal or professional capacity, such as policy and legislation affecting young carers, children, and young people generally.
• Familiarity of monitoring and evaluation processes.
• Competency in digital tools and social media which can be used to engage, promote activities and events for young people.
• Experience of delivering employability and/or skills development programmes would be beneficial.
• Demonstrated experience working with volunteers and coordinating volunteering programmes.

If this sounds like you, download the recruitment pack below to find out more about the role.

Position: Head of Product and Systems Management 
Hours: Full-time, 35 hours a week 
Contract: Permanent 
Location: Office-based in London, N4 with flexibility to work remotely 
Salary: £65,118 per annum plus excellent benefits 
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities. 

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics). 

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Product and Systems Management team are responsible for: defining our product vision; setting the product strategy; and executing on it by delivering new functionality that meets customer needs and supports business goals.

Across all of our products our Product and Systems Management team cover the following areas:

• Being fully responsible for the provision and management of the system
• Owning the list of user requirements. These are known as product backlog items (PBIs) and are drawn from user group meetings/discussions. These PBIs are then scheduled for build and release. 
• Manage the relationship with any external support companies for the relevant products and interconnected products and systems including accounting online, bank checking and deduping systems.
• Manage the data cleanliness, accessibility, availability and retention in accordance with our data governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data.
• Enshrine continuous improvement into the use and development of our Products.

Our use of Product Management comprises of all of our critical business systems (Finance, HR, Intranet, Microsoft end user applications).

Our Head of Product and Systems Management plays a crucial role in the development and delivery of our Product and Systems Management. This role is also responsible for defining and delivering the Product and Systems Management team’s strategy/roadmap and ensure they are delivered. 

For this role we’re looking for:

• Expert level experience of managing a Systems Support Team
• Expert experience of Product Management
• Experience of managing external stakeholders and 3rd party suppliers effectively

Closing date for applications: 9:00am on Thursday 15 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Media Manager

We have a fantastic opportunity to join a busy, high-performing public relations team here at NHS Charities Together as our Media Manager.

If you are passionate about helping the NHS tackle today’s challenges and seize tomorrow’s opportunities, and believe that through supporting NHS charities we can significantly increase the vital support given to our hospitals, community, mental health, and ambulance services, we would love to hear from you.

This is a predominantly remote role offering flexible working.

Position: Media Manager

Location: Remote with flexible working (with occasional visits to the Warwick and London offices and other locations nationally, when required)

Salary: £44,000 - 47,500 per annum, depending on experience

Hours: Full Time (35 hours per week) – two hours wellbeing time, 9 - 11am on Friday mornings

Contract: Permanent

Closing Date: Sunday 18th May

The Role

The Media Manager plays a central role at our charity, working closely with the Head of Media and Media Officer to manage the public relations function. You will be responsible for helping to develop and execute national and regional media campaigns to help people better understand our mission and motivate support.

The role is a hybrid of office and home working, requiring occasional meetings in the midlands and/or London. The frequency and location of meetings can be flexible, depending on the location and preferences of the successful candidate.

Main duties include:

• Generate regular, positive, proactive and reactive media coverage for the charity

• Proactively sell stories into the media as well as react to incoming enquiries

• Work with the Head of Media to develop and deliver impactful PR strategies

• Manage, develop and support the Media and Communications Officer 

• Gather new NHS staff, member and supporter case studies

• Identify and develop high quality media pitches

• Build positive working relationships with target journalists 

• Monitor and evaluate media coverage 

• Develop and maintain a good working knowledge of the issues affecting the NHS

• Support liaison with DHSC and other stakeholder relationships

About You

You will have experience of leading successful media relations strategies, and excellent written and verbal communication skills. You will be creative and passionate about delivering impactful work, with the ability to be highly organised and manage your own workload.

You will have experience of:

• Developing and implementing media strategies for a high-profile organisation.

• Successfully pitching to and building relationships with national, regional and sector journalists.

• Reactive media management for an organisation in the public eye.

Benefits Include:

• 10% Employers Pension Contribution

• 28 days annual leave plus Bank Holidays as a minimum

• Flexible Working

• 2 hours per week Wellbeing time out for full time staff

• Apprenticeships, training and development opportunities

• Health Cash Plan

• Company Rewards

• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in , your interest in the role, and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Media, PR, Public Relations, Brand, Communications, Marketing, Media Manager, PR Manager, Public Relations Manager, Media Officer, PR Officer, Public Relations Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Donkey Welfare Adviser

Do you have a high level of equine knowledge with significant experience of working with equines? Are you passionate about animal welfare?

We have an excellent opportunity for a dynamic and resourceful professional with a proven track record of community based animal welfare work.

If you have excellent decision-making and time-management skills and a strong customer service ethic, then apply today to join the team as a Donkey Welfare Adviser for Buckinghamshire, Bedfordshire, Northamptonshire, Cambridgeshire and Norfolk.

Position: Donkey Welfare Adviser

Location: Defined as ‘home-based’ it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable. You are required to have broadband access, a suitable space for a home office and good mobile phone reception.

Hours: Full-time, 37.5 hours per week

Salary: £39,212

Contract: Permanent - starting as soon as possible

Closing Date: Sunday 1 June 2025. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Date: Wednesday 11th June 2025 in Banbury, Oxfordshire. Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front line role in the work of the sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Work proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

What we offer in return:

This is a full-time, Permanent contract starting as soon as possible, working an average of 37.5 hours per week on an annualised hours basis.

Working primarily within the geographical area defined with the position (refer to map) this role requires extensive travel within the region across various terrains and driving conditions. You will be a lone worker within a remote team of other DWAs. Occasional periods of work at Sanctuary sites and other locations will be necessary.

Defined as ‘home-based’ it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable. You are required to have broadband access, a suitable space for a home office and good mobile phone reception.

About You

You will be a positive influencer, able to promote and model the charity’s values in all areas of your work.

You will have:

• A high level of equine knowledge with significant experience of working with equines.
• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• The ability to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communication skills, with the ability to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Benefits include

• Competitive pension.
• Life assurance – 2 x annual salary.
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Donkey, Equine, Mule, Donkey Welfare, Equine Welfare, Mule Welfare, Donkey Welfare Officer, Equine Officer, Mule Welfare Donkey Welfare Officer, Equine Welfare Advisor, Mule Welfare Advisor, Donkey Welfare Coordinator, Equine Welfare Coordinator, Mule Welfare Coordinator, Animal Welfare, Animal Worker, Animal Welfare Officer, Animal Welfare Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Are you an experienced administrator and communicator looking for a flexible, purpose-driven role? Join the Council for Subject Associations (CfSA) as our part-time Membership & Communications Administrator— a vital freelance position supporting the day-to-day operations of a volunteer-led charity working at the heart of subject education.

This is a rare opportunity to become the operational engine of CfSA: you’ll manage charity governance, financial records, events, member communications, and digital platforms — all while working independently and remotely.

About Us:

CfSA is the national umbrella body for subject associations. Independent of government, we speak with a unified voice on curriculum, teacher training, and educational policy. Our members shape the future of education, and we ensure their voices are heard.

What You’ll Do:

• Administer Board and Committee meetings and filings
• Coordinate events including our AGM and conferences
• Liaise with and support member organisations
• Run our communications and digital presence (website, social media, newsletters)
• Maintain financial tracking and statutory reporting

We’re Looking For Someone Who:

• Has strong admin and digital communication experience
• Can work independently and manage their time effectively
• Is confident with tools like WordPress, Canva, and social platforms included LinkedIn, X, Facebook etc
• Has a professional, proactive, and friendly manner
• Understands or is interested in the charity or education sectors

This is a freelance contract, ideal for someone seeking part-time flexibility with meaningful impact. Remote-based with occasional travel (e.g., Leicester for post collection, which can be relocated).

We are committed to equality of opportunity, to being fair and inclusive and encourage applications from all who meet the person specification regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Closing date for applications: 13th May 2025

Interviews will take place either in Leicester or remotely on 19th May 2025 (between 1 and 5p.m)

Local Government Scale SO1 SCP23 – 25 £35,377.47 to £36,662.63 pa inc

London Weighting

Temporary cover (6-8 weeks may be up to 12 weeks) must be able to start 2nd June 2025 (plus 6% contributory pension. 35 hours per week).

Due to the immediate need for this post we will be interviewing suitable applicants as they are received.

The Care Navigator will support those with long term conditions to access timely care and community support services. Working closely with Camden GP practices and Integrated Care Teams is required as is accurate record keeping using IT systems. Through timely intervention and care co-ordination, unnecessary hospital admissions, GP appointments and residential placements will be reduced.

The successful candidate will come from an information/advice, social care or health background, must be computer literate, and have excellent people and communication skills, and able to work in a multi-disciplinary team. Experience of person centred planning is required. It is important that a candidate promotes a culture that values, protects and uses information for the success of the organisation and benefit of its clients/patients.

For this role it is essential that you to have the ability to travel across Camden as the role involves visiting clients in their own homes. This is a full time role with no job share opportunity and works out of GP practices in Camden. AUC offers a contributory pension, and season ticket or bicycle loan facility.

Closing date: Rolling recruitment

Interview date: TBA

As part of the application process please submit a CV and Covering letter, demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Carer Support Adviser your responsibilities would include:

• Managing conversations with carers to identify need
• Providing information, advice, and wellbeing support
• Running wellbeing groups and pro-active identification of carers through partnership working.

About you

• Experience of working with adults either in a 1:1 or group setting

• A working knowledge of health and social care particularly in relation to adults

• Excellent communication and interpersonal skills

• A high standard of written skills is needed in order to help the carer identify their support needs and to complete statutory assessments

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing & implementing strategies to engage major gift donors to meet growing targets
• Drive the growth of major gift income through maximising relationships and events
• Leading projects ensuring timely delivery and alignment with strategy
• Work closely with wider Fundraising team and Marketing and Communications to deliver income growth

What We're Looking For:

• Excellent networking skills to build prospects and partnerships
• Excellent written and verbal communication skills with ability to engage and inspire
• High level proficiency in CRM
• Previous experience in charity sector and proven ability to secure large gifts
• Project management skills
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

Are you a leader who would like to make a real difference in faith-based peace and reconciliation?

Would you love a role that allows you to support people and faith communities to flourish as they navigate change, conflict, and differences well?

Then this exciting role might be for you…

Job Summary
Under its current 5-year strategy (2021 – 2025), ‘Choosing Peace in times of fear & division’, Place for Hope has successfully grown and diversified its partnerships, funding and volunteer team. This has enabled us to grow our reach and impact in equipping people and faith communities to be peacemakers working towards a more peaceful and reconciled world. 

The new Director of Place for Hope will continue to develop Place for Hope as they work with Trustees, Staff and Volunteers to shape and finalise the next 5-year strategy that ensures Place for Hope is fit for purpose in a changing UK landscape for charities and faith communities. They will provide leadership and to be responsible for the overall management and administration of the charity within the strategic and accountability frameworks agreed by the Board of Trustees. 

Previous experience essential to the role includes: values-based leadership; peace, conflict transformation and/or mediation; collaborating and communicating effectively with different Christian denominations and other faiths, excellent organisational and communication skills, and experience in income generation (including through building diverse partnerships).The ideal candidate would also have an interest in supporting faith communities to transform conflict, navigate change well and be able to support an internal CPD programme and culture of reflective practice. 

This is an exciting time to join Place for Hope and play an important role in equipping individuals, faith and wider communities to be peacemakers in a world increasingly conflicted and divided.

Details

Salary Scale:                £50,410 per annum (full time equivalent)

Hours per week:      35 hours per week
Status:                          Permanent (following 3-month Probation)

Location:                      Home based with frequent travel across the UK and with some flexibility for weekend/evening work

Closing Date for Applications:  Thursday 5th June 2025 at 10am
Interviews:  will be held across the week commencing Monday 16th June 2025

Start date:  Start of August 2025 (ideally, open to discussion)

Organisation Profile
Place for Hope is a Scottish-registered Charity working across the UK, passionate about developing peacemakers in faith communities. We accompany people experiencing conflict and support, equip and train them to navigate change and conflict well and build strong, healthy relationships and communities. To deliver this purpose, we are privileged to have a highly trained, diverse, and multi-denominational team of volunteer Practitioners who have expertise in mediation, training, coaching and facilitation. The Practitioners are supported by our small, dedicated staff team. 

Equal Opportunity Employer 
Place for Hope has a genuine commitment to being a diverse and inclusive workplace. Place for Hope, as an independent Scottish-registered Charity (SCO45224), is an equal opportunity organisation and does not discriminate on the grounds of race, religion or belief, gender, disability, sexual orientation, or age. 

Please note that this role is only open to candidates with an existing right to work in the UK. In accordance with the Equality Act of 2010 and due to the nature and context of the role there is also an ‘occupational requirement’ for the post holder to be of the Christian faith.

Our current corporate partners and their employees are amazing and make an incredible difference to the work TCV can deliver across the UK. We are looking for someone special to help TCV develop and implement a new way of working with our corporate partners.

This is an exciting time to join TCV and the partnership team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile.

Working with the Corporate Partnership Manager, you will focus on developing our high value corporate partnership investment and our corporate sponsorship program.

You will lead on developing and bringing to life this new approach for TCV in how we work together with our corporate partners - enabling us to connect even more people to green spaces.

Ideally you are already working or have worked in the charity sector and are able to demonstrate experience in managing and or developing corporate partnerships.

You should be confident in your ability to prospect new partnerships and, utilising your previous knowledge and experience, you will lead on identifying and creating a pipeline of corporate partners to contact, whose values and strategic objectives clearly align to TCV.

As a key member of the corporate team, you must be confident in your ability to communicate our case for support, ensuring your proposals are compelling, well thought out and deliver value and impact for both our corporate partners and TCV.

If you're looking for your next exciting step in the charity sector and feel you have the experience and drive to deliver this role - get in touch.

You are going to be a big part of a small team with very big ambitions for 2025 and beyond!

The role will require some travel and overnight stays from time to time.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern Police Investigation Centre team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will be:

• You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Casework and Research Manager will lead Humanists International's efforts in supporting Humanists at Risk through strategic engagement, research, and the management of key publications, particularly the Freedom of Thought Report. This role involves coordinating all Humanists at Risk support in accordance with the organization's new two-tiered strategy (https://humanists.international/blog/a-necessary-evolution-in-our-support-for-humanists-at-risk/), direct liaison with stakeholders, contributing to organizational strategy, and line management responsibilities.

Key Responsibilities:

• Coordinate and oversee the delivery of General Support to Humanists International's Members and Associates worldwide, including the provision of advice, guidance, and signposting to relevant resources.

• Coordinate the provision of direct, individualized casework support to leaders and officers of Humanists International's Member and Associate organizations who are facing significant risk due to their humanist activities or identity. This includes assessing needs, developing support plans, and ensuring timely and effective intervention.

• Develop and implement training programs for members and associates to enhance their capacity to support humanists at risk within their communities.

• Foster and strengthen partnerships with other human rights organizations to maximize the collective impact of our support efforts.

• Contribute to the development and maintenance of a comprehensive online resource library providing information on safety, security, advocacy, and support for humanists globally.

• Liaise and collaborate with staff in other humanist organizations to ensure coordinated and effective support for individuals at risk, aligning efforts with the new strategic framework.

• Develop and deliver fortnightly briefings to internal staff on relevant casework and risk-related matters, including updates on the implementation of the new support tiers.

• Prepare and present regular reports, statistical analyses, and updates on Humanists at Risk, and the effectiveness of the new support strategy, to the CEO and Board of Directors.

• Represent Humanists International at key stakeholder meetings, including platforms such as the EU Temporary Relocation Platform, building and maintaining effective relationships while articulating our revised approach to support.

• Lead the collection of compelling testimony and documentation for the Humanists at Risk campaign and the Freedom of Thought Report.

• Manage, edit, and oversee the entire production cycle of the Freedom of Thought Report, ensuring its accuracy, quality, and timely publication.

• Provide overall project management and strategic direction for the Freedom of Thought Report, including budget oversight and timeline management.

• Work collaboratively with the Fundraising and Communications Officer to ensure the research and findings effectively inform fundraising and public awareness initiatives.

• Directly line-manage and mentor the Freedom of Thought Report Researcher, providing guidance and support to ensure high-quality research output.

• Act as a representative for their area of work on the Management Team, actively contributing to strategic planning, policy development, best practice implementation, budgeting processes, and organizational decision-making, particularly in relation to the Humanists at Risk program.

• Manage and monitor relevant project budgets, ensuring responsible and effective resource allocation for both general support initiatives and any limited individual casework.

• Provide direct line management to staff, consultants, paid interns, and volunteers as required, fostering a productive and supportive working environment.

• Attend relevant conferences, seminars, and other events to raise awareness of the challenges faced by Humanists at Risk and promote Humanists International's work, clearly articulating our new strategic approach to support.

Person Specification:

Essential:

• Education: A Master's degree in International Law, International Relations, Human Rights, or a closely related field; OR a Bachelor's degree in a relevant field with a minimum of 3 years of demonstrable experience in a related role.

• Strategic Understanding: A clear understanding of strategic planning and the ability to implement organizational strategies within their area of work.

• Legal Expertise: Excellent understanding of international human rights law, and refugee and asylum law and frameworks.

• Communication Skills: Exceptional written communication skills and an excellent command of English (native or near-native proficiency).

• Language Skills: Fluency in other languages, particularly French, Spanish, or Arabic, is a significant asset.

• Casework Coordination/Management Experience: Proven experience in coordinating or managing casework or support programs, ideally within a human rights, equality, or asylum-related context.

• NGO Knowledge: A strong understanding of the landscape of international non-governmental organizations, their roles, and their operational scope.

• Analytical and Synthesis Skills: Demonstrated ability to synthesize complex information from various sources and communicate it clearly and effectively to both specialist and non-specialist audiences.

• Analytical Skills: Excellent analytical and problem-solving skills.

• Research and Drafting Skills: Strong research, analytical, and drafting skills with a proven ability to produce high-quality written materials.

Desired:

• Humanist Knowledge: Experience with or a strong understanding of humanism and the role and objectives of humanist organizations.

• Alignment with Values: Excellent understanding of, and demonstrable sympathy with, the philosophy, values, and policies of Humanists International.

• Organizational Skills: Highly organized, efficient, and able to work independently, managing multiple priorities effectively.

• Communication Style: A clear, persuasive, and confident communicator with strong interpersonal skills.

Job Overview 

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 400 medical humanitarian projects in more than 70 countries through 6,000 volunteers. Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need. 

Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas humanitarian and emergency programmes, helped 20,000 service users here and fought for healthcare as a human right for all. 

As Head of Fundraising and Communications, you will manage a high-performing team of four staff: Database & Donor Manager, Communications & Engagement Manager. Community & Events Officer and the International Development Manager. Your key priority is to raise the income required as per the agreed annual income budgets for the organisation, managing all relevant income streams that include Trusts & Foundations, Events & Community, Corporate, Statutory, International and Individual Giving. You do not need to demsontrate an expertise in all of these streams. You are also responsible for ensuring that all communications messaging is strengthening our brand and engaging our supporters.

Finally, you are an active member participating in the Senior Management Team contributing insights and strategies that align with the charity’s development goals. By engaging in this leadership role, the Head of Fundraising and Communications role will help to drive the charity's mission forward, ensuring long-term sustainability and impact.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. To speak to someone about the position please contact Simon Tyler, Executive Director.

Benefits

- 28 days annual leave plus bank holidays

- Additional leave days, on top of the 28 days per calendar year:

o Birthday leave

o Religious leave

o 2 days for volunteering

o 1 day for moving house/relocating

- Pension

- Cycle to work scheme

- Flexible working: operating on a 35hr working week

- Registered as a London living wage employer

- Eye tests and subsidised glasses/contact lens

- Blue light card

- Breastfeeding arrangements

Salary & Contract

Full time 35 hrs per week

£51,300 per annum

Closing Date:

Tuesday 27th May at 5pm.

Interviews:

W/C: 9th June. However we endeavour to review the applications on a rolling basis and may look to interview sooner than the deadline if the candidates are suitable for the role.

How to Apply 

To apply, please submit your CV & Covering Letter with the following details:

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. 

Due to the volume of applications we will only notify those applicants who are shortlisted for interview.

1. To be the point of contact at Headway Hertfordshire’s peer support groups, coffee mornings and existing Carers evening support group, within your designated area.
2. To organise and facilitate our Welwyn and Letchworth peer support groups that are held within a hall setting, together with our volunteers.
3. To attend coffee mornings at venues in East Herts (Hertford), North Herts (Hitchin) and Stevenage, together with our volunteers.
4. To attend our existing Carers Evening Support Group in Stevenage with potential for a further Carers Support Group during the day.
5. To raise any issues of concern and/or queries from group members/volunteers with the Support Coordinator as soon as possible for her to follow up.
6. To distribute information to those attending the groups sent by Headway Hertfordshire
7. Obtain signed Registers at each peer support group and coffee morning and input them onto the Headway Hertfordshire database. Records to be kept up to date.
8. Collect subscriptions from our clients at relevant Welwyn Peer Support Group(s) and pass to the Support Coordinator.  Also, be responsible for collecting money from clients and/or carers for any activities or events that Headway Hertfordshire may arrange.
9. To report any health and safety related incidents to the Support Coordinator as soon as possible for the necessary paperwork to be completed.
10. To notify the Support Coordinator as soon as possible if you are unable to attend any of the peer support groups due to illness.
11. To give the Support Coordinator at least two weeks’ notice if unable to attend the peer support groups due to holiday.
12. To support the Support Coordinator when new clients and/or carers attend the groups – Support Coordinator will try to attend with new person, but if not possible, details will be sent in advance by the Support Coordinator.
13. Administration of annual Premises Risk Assessments and individual Risk Assessments of Volunteers within your designated area.