Training volunteer roles

The Community Support/Reach Out volunteer will be volunteering remotely, providing online support and guidance to visitors of The Forward Trust Website communicating in real time using web chat.

The Reach Out Service sits within our Recovery Support Department and is aimed at offering friendly and confidential listening support and assistance. The role involves utilising your communication skills to establish rapport with individuals seeking drug and alcohol help and or to talk about their mental health or other varied life challenges. You will be supporting people who are seeking help for drugs and alcohol help for themselves or from family members concerned for their loved one.
Training is provided to all volunteers to support them with their volunteering role and enable them to further their skills and experience with our client group.

ACCOUNTABILITIES

Time Commitment: We recommend that volunteers can commit to an average of 3 hours online per week for a minimum period of six months.

Service Delivery

- Be available for the duration of the shift to answer web-chat/calls as they happen.
- Engage with individuals in a friendly and empathetic manner.
- Gain an understanding of the individual needs and sign post to appropriate organisations for further support or explore specialist services as required.
- Link individuals into Forward Trusts community drug and alcohol services when required and link individuals into drug and alcohol help in other geographical areas where Forward Trust does not have a service.
- Report any Safeguarding concerns to shift supervisor and follow safeguarding procedures as appropriate.
- Respond to offline messages at the beginning of each shift.
- Debrief with and ask for support and guidance from Reach Out Coordinator regarding any concerns arising from web chat conversations.
- Provide handover to supervisor and/or next volunteers covering the shift prior to logging off
- To book shifts in a timely fashion and inform the Reach Out Coordinator of any need to cancel a shift at the earliest opportunity.
- Engage with support and supervision offered by placement supervisor.

CHECKS REQUIRED FOR THE ROLE

- 2 References (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
- Enhanced DBS Check

 Perks and Benefits
TRAINING & INDUCTION

Induction training will be provided to the volunteer and will include the following E-Learning (Data Protection/GDPR/PECR, Safeguarding – Knowledge and Health & Safety – Knowledge).

A full induction to your team including placement specific policies and procedures. Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.

 Skills You'll Need
Below is a list of the qualities that we are looking for from volunteers:

- If in recovery, to be 12 months abstinence from all mood altering substances.
- Must be over 18 years of age.
- Ability to use computers and IT equipment.
- To have good verbal and written communication skills.
- To have a clear understanding and maintain a high degree of confidentiality.
- To have a clear understanding of how to set and maintain boundaries.
- To have the ability to reflect and receive feedback.
- To be reliable, flexible and committed.
- To treat individuals with respect and dignity.
- To have the ability to follow instructions.
- To be committed to own learning and development.

Rainbow Trust Children’s Charity enables families who have a child with a life threatening  or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

As a Volunteer Driver, you will help to give additional support to the families we work with by  providing safe, comfortable and reliable transport, enabling them to travel safely to healthcare appointments, school and to other activities.

Your role may include:

• Providing transport for families to and from home or hospital appointments, according to their specific needs
• Providing transport to enable families to attend Rainbow Trust support groups
• Transporting siblings to and from trips or activities at school orwith other providers, as and when required

What we’re looking for:

• A confident, calm and patient driver
• Experience of interacting with people from a wide variety of backgrounds
• Experience of interacting with children and young people
• An ability to empathise with families in stressful circumstances
• Non-judgemental, warm, friendly and with a sense of humour
• A commitment to following our policies regarding safeguarding, professional boundaries and confidentiality
• A full driving licence held for a minimum of 2 years, and use of your own vehicle is required for this role
• All ages from 21 onwards are welcome

Your commitment:

• We ask that you are available to volunteer regularly. Most of our drivers support us flexibly on a weekly or monthly basis, depending on family need
• Times can vary between 8am - 6pm, Monday – Friday, depending on appointment times, but there is flexibility depending on the needs of the family and your availability
• To enable you to get the most out of your volunteer role, we are looking for volunteers who are available for the next 12 months

Training and Support

• A dedicated member of Rainbow Trust staff will guide and support you in your work 
• You will receive a full induction to the charity and a programme of training relevant to your role, to help you get the most from your time with us
• Training will cover areas such as safeguarding, active listening skills, bereavement, health and safety, confidentiality and GDPR
• Further modules will be available for you if you would like to develop your knowledge
• All care volunteers will receive regular one to one support and more formal supervision sessions

Why choose Rainbow Trust?

• We are a Sunday Times Top 100 Not-for-Profit organisation and a leading charity for children and young people
• Professional training and opportunities to develop your skills and knowledge
• The enjoyment of becoming part of our friendly and welcoming team, knowing you are making a valuable contribution to the lives of the families we support
• A calendar of social events for volunteers, including Christmas events and celebrations for Volunteers’ Week
• We will reimburse your out-of-pocket travel expenses

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Bgen, the Botanic Gardens Education Network, is seeking a new Treasurer Trustee to join its Board. This unpaid voluntary role offers a unique opportunity to support a small, but passionate charity at a pivotal moment in its growth.

Bgen is a specialist support network for professional plant and natural world educators. We help our members to connect people and plants in innovative and engaging ways, through online events, face to face training and networking events and our Annual Conference.

We are looking for a Treasurer who will bring enthusiasm, commitment, fresh perspectives and who will broaden the diversity of thinking on our Board. The successful candidate will combine professional financial knowledge and experience with a deep commitment to supporting our mission in this vital non-executive role.

As our new Treasurer trustee, you will play an active role within the Bgen Board and provide leadership on its financial health, ensuring robust processes, accurate records and sound-decision making with transparency and accountability.

This is an exciting opportunity to join the dynamic Board and support our work to empower plant and environmental education and engagement professionals across the UK.

Availability and commitment

 As a Board member you will need to be able to attend up to six board meetings per year (held online) and the Annual General Meeting, organised in January – February each year. You will also spend around 2 -3 days per quarter in between meetings, to prepare the quarterly accounts, provide advice and coordinate payments, with support from the Bgen Coordinator and Bgen Bookkeeper. Days may vary throughout the year, depending on activity.

On the 7th or 9th October, we are hosting a Bgen Board Strategy Away Day at Birmingham Botanical Gardens and your attendance would be extremely helpful.

This position would be for a period of three years minimum (term can be renewed after this time).

Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!

As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.

You’ll engage with members of the public and use your knowledge of your local area to promote the work of Ty Hafan.

By becoming a fundraising volunteer, you'll help us raise essential funds for children with life-shortening conditions and their families. 

Considerations:

Age requirement: 16 (If under 18 you will be required to provide parental permission)

Location: Throughout South/West Wales

Commitment: Flexible

Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.

Activities include:

• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues. You'll be added to our mailing list and receive occasional emails throughout the year with information about upcoming volunteering opportunities. You can then register your interest when you see something that appeals to you

• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf

• You will promote Ty Hafan fundraising events and campaigns in your community (for example Tea for Ty Hafan) and encourage others to register to hold their own tea party

•You will encourage local community groups and organisations to support and fundraise for Ty Hafan, using your existing networks and knowledge of your community

• You will work closely with the Regional Fundraiser to maximise all opportunities within your area

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

You could become part of our team of trained, supportive and compassionate volunteers who are at the core of the support we provide. Our volunteers share an unshakeable commitment to the welfare of the families they support and remind families that they matter.

Our home-visiting volunteers are each matched with a family and commit to providing 2-3 hours of support once a week (between Mondays-Fridays and within the hours of 9am-5pm). The focus of this support is relationship-building within the whole family unit. They might need help accessing support, getting out of the house, or just a friendly person to talk about their worries with.

In the same way that there is no typical ‘Home-Start family’, there is no typical ‘Home-Start volunteer’ either. Our families are individual and diverse and having a diverse range of volunteers helps us to pair the two effectively.

• We welcome volunteers of all ages and from all sections of the community.
• No special qualifications are necessary, but volunteers are usually parents or grandparents with a love of people, and an interest in, and experience of, young children and family life.
• For our home-visiting volunteers we ask that you commit to a free friendly volunteer training course.
• We will offer you regular training and development workshops.
• You will have back up, and ongoing support in the form of regular one-to-one catch ups with your volunteer coordinator.

If you share our passion for helping families, this could be the role for you!

For those interested in becoming a volunteer, we ask that an ‘Expression of Interest Form’ (found on our website) is submitted and then we can get in touch with you to talk you through the application and training process.

Here are some quotes from some of the families our volunteers have supported, to show just how much of an impact our volunteers have:

“I felt really supported.  I get the kids out now, I’m more confident and I speak out a bit more.”

"My eldest loves our volunteer and doesn’t want her to leave. It was like having heaven when she was around…She has been so helpful just giving me some time to myself to reset for the day. She’s the best person I’ve ever had support wise! "

“All the support was good and just what I needed it was good helping the healing process being able to talk to the volunteer has helped me become more open with friends in general.”

"I have found it really helpful to talk to someone who is non-judgemental and has first-hand experience of being a Mum."

If you think this volunteering role is for you, then please do get in touch.  We look forward to hearing from you.

We are BrightPIP, and we’re looking for our next Trustee.

Do you share our view that every baby deserves to grow up feeling safe, healthy, and loved? Do you understand how charities work? Are you good at leading small teams? 

We are now looking for an additional trustee to help drive the charity forward so it can help more babies and families. 

We would be interested to hear from people who have skills in the following areas to support our organisational growth and development: fundraising, marketing and communications or clinical delivery.

Your responsibilities will include:

• Offer expertise in your specialist area of fundraising, marketing and communications or clinical delivery.
• Support trustees to get involved in the areas where they can best contribute; and help recruit new trustees to fill skills gaps. 
• Help us to adopt best practice governance for a charity of our size and ambition.
• Act as a sounding board and critical friend for the Clinical Director.
• Represent the charity at occasional external meetings and events.
• Ensure timely decision making in between meetings where needed.

Skills and experience

We are looking for someone with experience of being a charity trustee who knows the charity sector.

You could enjoy this role and make a big difference to our charity if you have:

• Experience of supporting a small organisation in your area of expertise
• Good communication and leadership skills
• Analytical and evaluation skills, demonstrating good judgement
• Competent use of IT skills
• Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
• An interest in taking a small organisation to the next stage 
• A belief that all children deserve the best possible start in life

By joining our board, you will have the chance to:

· Make a positive difference to the life chances of local children.

· Take a small, effective charity to the next stage of its development.

· Expand your networks, meet new people and be part of a positive, committed team. 

There are plenty of training and development opportunities you may wish to take advantage of through Community Works, the Association of Charity Chairs, ACEVO and local professional firms.

Educators and facilitators wanted to help East London Waterworks Park deliver its environmental learning goals.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for educator and facilitator volunteers to participate in our community-led working group, who are collaborating with schools, universities and youth groups that help the design of the park. 

Examples of projects are: 

• collaborating on nature walk activities for schools
• supporting university students interviewing teachers
• creating lesson plans to co-design the park. 

Schools, universities and youth groups we've collaborated with include:

• Buxton School, Leytonstone
• Kingsmead School, Enfield 
• UCL 
• Royal College of Art
• University of Westminster 
• Project Zero
• Voyage Youth 
• Loyola University Chicago 
• Vanderbilt University Nashville. 

We're looking for people to lead on these projects and facilitate the direction of the learning working group.

The Learning Circle currently meets monthly on a Wednesday evening at 8pm for an hour on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be an experienced teacher, educational consultant, forest school leader, training and development specialist, learning designer, facilitator or any other kind of role creating learning projects, programmes and experiences. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Your support will help young people and learners improve their environmental knowledge of design and research as well as contributing to our community-owned park. This will in turn provide a sense of stewardship over the land once the park is created and student's ideas have been built into the park. 

Creating learning projects with educational institutions will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. 

Come and join our friendly team and boost your customer service and retail skills! We are looking for volunteers who enjoy being part of a team and who are willing to serve customers in a helpful and polite way.

We have lots of opportunities at flexible times, including speaking to customers and operating the till on the shop floor, tagging clothes and steaming in the back room and much more. 

No experience is necessary as full training is provided. 

Apply here or give us a ring at our Southwater shop for more information and ask for Charlie.

 Do you want to make a difference to a child or young person's life? Do you have 2 - 6 hours per month to spare? Are you 18+?

We require volunteers to mentor/befriend a child or young person in care.

Have fun, take a young people on outings and maybe share a hobby, sport or interest.  Offer support and a listening ear and be a positive influence in a young person's life and help build self-esteem and confidence.

We provide training and on going support and pay expenses to a set limit.

Please contact for more details

Role Title: 1-1 Support Buddy

Weekly Hours: Flexible; 4 hours per week minimum

Expenses: Expenses are compensated where applicable such as travel

Commitment: At least 6 months

Responsible to: Senior Mental Health Support Worker

Project overview:

The Mind in Kingston 1-1 Support Buddy service offers goal-oriented, practical, and emotional support to individuals who have accessed Information, Advice, and Guidance but continue to experience mental health challenges. Volunteers deliver support for up to 12 weeks through flexible means—face-to-face, phone, or virtual. Volunteers will typically work with individuals needing a lower level of support, while the 1-1 Support Worker handles more complex cases.

This may include supporting an individual with setting small, achievable goals, prepare for an important appointment or helping someone regain confidence to build a social network. The work will involve building a supporting and boundaried relationship with individuals over their time with the service (up to 12 weeks). The role is about empowerment, offering encouragement and reassurance while promoting self-sufficiency.

About us:

Mind in Kingston supports people with mental health issues and raises awareness within Kingston and surrounding areas. Volunteers are essential to our work, and we welcome applicants with lived experience of mental health challenges. We provide comprehensive training, supervision, and opportunities for career development.

Volunteers are extremely valued within our team and a vital part of our service delivery. We encourage and welcome people with lived experience of mental health issues to apply to volunteer with us; this could be personal experience relating to yourself, a family member or a friend, or in a professional capacity working with people with mental health issues.

We care about everyone’s wellbeing and as an integral member of our team; volunteers receive extensive support to ensure they are trained and skilled up in their roles, so that they may also progress further in their career aspirations. They receive regular supervision and development opportunities as well as be part of our volunteer awards programme to recognise and celebrate their achievement and contribution to our community. As team members, volunteers have the opportunity to engage with the board of trustees, staff and other volunteers both professionally and socially.

Main purpose of the role:

·Provide weekly person centred, 1-1 practical and emotional support.

·Help service users set and work towards personal goals.

·Offer empathic listening and promote wellbeing.

·Signpost service users to relevant services.

Tasks will include:

· Delivering regular (typically weekly) goal-focused 1-1 support sessions to individuals. These sessions may take place online, over the phone or at Mind in Kingston offices.

· Maintain knowledge of local services for signposting.

· Reporting risks & safeguarding concerns.

· Maintain regular contact with the supervisor.

· Attend meetings and supervision sessions.

What you will receive in return:

· Training in skills that will include mental health awareness and boundaries.

· Training in adult safeguarding and local procedures.

· Training for any other skills as identified by yourself and your supervisor.

· Regular check-in with your supervisor, reflective supervision, and managerial support.

· An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston.

· Reimbursement of reasonable expenses.

· Professional references upon completion.

What we expect from you:

·Commitment for at least six months.

·Completion of required training.

·Adherence to Mind in Kingston’s policies (e.g., confidentiality, safeguarding).

·Confidence in supporting people with mental health challenges.

·Proactive engagement with your supervisor for support.

·Safe handling and return of any equipment issued.

You may on occasion volunteer from home, so a confidential space is essential.

Application Process:

·Two references (one from a professional contact) are required.

·An enhanced DBS check is necessary.

We ask volunteers for two references, one of which must come from a professional connection such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.

Introduction

Do you care about the future of the countryside in North and East Yorkshire?  Do you have skills and experience in supporter development/fundraising that you could bring to our work?  CPRE North and East Yorkshire are looking for a Trustee and Supporter Development Lead to contribute to our important work protecting our beautiful local countryside and green spaces.

Who we are

CPRE campaigns nationally and locally for positive solutions which safeguard the long-term future of our precious countryside. At national level, the charity produces in-depth research and sound arguments to press government, Parliament and other decision-makers to support our countryside, be it national landscapes or simply much loved local green spaces, through policies which ensure:

- The right development in the right place

- Active support to improve biodiversity and 

- Countryside protection from climate change impacts and contribution to climate change solutions.

Here in North and East Yorkshire, the largest of the CPRE regions (6,900 square miles!), we have a successful track record of enabling residents and community groups to help shape development in ways that enrich the countryside around them. We also use our planning expertise to proactively campaign for local authority planning policies that safeguard and enhance our beautiful and varied landscapes.

The role

Our small but energetic team of volunteer Trustees enable people to protect the countryside they love and enjoy the benefits it brings wherever they live.  But with your support we can do even more! 

In joining us as a Trustee on the Board you’ll have a general role in developing the charity in line with our strategy and, together with other Trustees, ensuring compliance with Charity Commission and other legal and governance regulations.  However additionally as our Lead for Supporter Development you will use your specialist knowledge to inform and guide the Trustee Board in this area and coordinate and drive forward related activities to meet agreed aims.   As part of this remit, you will also oversee the recruitment of a Communications and Supporter Care Officer (a brand new role) and have ongoing responsibility for communicating organisational requirements and providing feedback to the individual once engaged.

+Trustees initially serve a three-year term and may serve up to six years in total. 

What we need and what’s in it for you

You don’t need to have prior Trustee experience but we are looking for applicants with manager/senior level expertise in Supporter Development/Fundraising.  By volunteering with us you’ll be using what you know to help find positive solutions for the major issues facing the countryside and the environment as well as being part of a group of people who share your passion for the countryside.  Our friendly team will provide you with initial training and support to develop in your role. You’ll gain valuable skills and experience in charity governance and leadership.  Further information on role responsibilities and our skill requirements are provided in the supplementary documents available on our application website CPRENEY. 

Salusbury World is a small refugee-support charity working in Brent and neighbouring London boroughs. We support refugee and migrant children and families to develop the skills and confidence needed to thrive in London. We believe every refugee should be given the chance to come to terms with the loss they have experienced and to build a hopeful, fulfilling life in the UK. We exist to help overcome practical challenges - and to give opportunities to experience joy, intellectual and creative fulfilment, and hope for the future. 

Aim 

We haven’t been able to devote enough time to developing our digital presence. We’d love your help to spread the word about the great work we do and the impact it has. 

We are looking for a passionate and creative volunteer to help us plan, update and deliver our social media strategy, specifically focusing on Instagram, X and LinkedIn. The role involves contributing to our social media strategy and developing content that tells the story of Salusbury World’s mission, projects and impact in an engaging way. 

Skills and Experience 

• Experience in social media content creation and strategy, preferably in a nonprofit or community-focused environment. 

• Excellent written and verbal communication skills,

• Ability to create compelling and persuasive content 

• Ability to write content for a range of platforms 

• Confident and competent IT skills including MSOffice, Canva, Mailchimp and digital platforms 

• Basic video editing skills are a plus. 

Tasks will involve: 

• Collaborating with the Salusbury World team to understand our mission, values, and target audiences. 

• Collaborating with the team to develop a strategic plan for social media, including content themes, posting frequency, and engagement tactics. 

• Creating engaging social media content

• Creating content for use on our website, leaflets, fundraising/promotional materials etc. 

• Support with our branding initiatives 

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you.

What is a Visitor?

SSAFA Visitors provide support to isolated people living at home or in residential care. Whilst a friendly chat about the old days over a cup of tea is an important aspect of the role you will also be able to recognise any other support needs and explore how to link your client into their local community.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

With the gift of time and a listening ear you can improve someone’s quality of life for far longer than the hour or so you might spend with them. We need you to join your local SSAFA team to help us to help more people!

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need a driving licence and access to a vehicle or another way to travel to meet clients at home or elsewhere.

Some volunteers will visit more people than others. Whilst you will visit a client on a regular basis for a period, you will not be developing the kind of relationship where you would provide personal care, handle money or support someone in an emergency. SSAFA can help clients to arrange other types of support if needed.

What would you be doing?

• Contacting clients and arranging to meet them regularly at their home or care home for uninterrupted conversation.
• Letting the divisional secretary know of any concerns for your or the client’s safety.
• Arranging for a SSAFA caseworker to assess the client for other support as required.
• Chatting, making a cup of tea, playing cards, looking at photo albums, military mementos etc
• Helping your client to think about ways to reduce their isolation and support them to put these into practice.
• Keeping in touch with your branch so they know your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and Data Protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background using your patience, time, and empathy.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, friendship, and befriending. This training would take approx. 4 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local Induction
• Access to the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good listening skills, patience, and a cheerful attitude
• Good spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to keep within the boundaries of the role with regards to friendship, finances etc.
• Reliable attitude, contact clients promptly, keep regular appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely (within SSAFA policies)
• Willingness to travel by public transport or car to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer This role requires an enhanced check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you.

What is a Visitor?

SSAFA Visitors provide support to isolated people living at home or in residential care. Whilst a friendly chat about the old days over a cup of tea is an important aspect of the role you will also be able to recognise any other support needs and explore how to link your client into their local community.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

With the gift of time and a listening ear you can improve someone’s quality of life for far longer than the hour or so you might spend with them. We need you to join your local SSAFA team to help us to help more people!

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need a driving licence and access to a vehicle or another way to travel to meet clients at home or elsewhere.

Some volunteers will visit more people than others. Whilst you will visit a client on a regular basis for a period, you will not be developing the kind of relationship where you would provide personal care, handle money or support someone in an emergency. SSAFA can help clients to arrange other types of support if needed.

What would you be doing?

• Contacting clients and arranging to meet them regularly at their home or care home for uninterrupted conversation.
• Letting the divisional secretary know of any concerns for your or the client’s safety.
• Arranging for a SSAFA caseworker to assess the client for other support as required.
• Chatting, making a cup of tea, playing cards, looking at photo albums, military mementos etc
• Helping your client to think about ways to reduce their isolation and support them to put these into practice.
• Keeping in touch with your branch so they know your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and Data Protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background using your patience, time, and empathy.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, friendship, and befriending. This training would take approx. 4 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local Induction
• Access to the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good listening skills, patience, and a cheerful attitude
• Good spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to keep within the boundaries of the role with regards to friendship, finances etc.
• Reliable attitude, contact clients promptly, keep regular appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely (within SSAFA policies)
• Willingness to travel by public transport or car to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer This role requires an enhanced check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.