Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
The Finance Director is responsible for all aspects of the group's finances (National Federation of Music Societies, trading as Making Music and its trading subsidiary), to ensure accurate and complete recording of all financial transactions, adherence to internal controls and procedures, and timely and effective analysis and reporting to the Chief Executive, Senior Management Team and other budget holders, the Finance & Compliance Committee and the Board of Trustees.
The Finance Director post is an integral part of the charity's senior management team, working closely with the Chief Executive, the Deputy CEO Advocacy and Lobbying and the Marketing Director, setting the strategic direction of the organisation and ensuring it has the financial systems and resources to implement its strategy.
The role line-manages and oversees the work of the Finance Manager who runs the day-to-day financial accounting processes, with the help of two Finance Administrators.
The role also leads on supporting members with finances, e.g. leading Treasurers' events, relevant website resources and responding to finance-related consultations.
The 2.5 days (18.75 hours) per week can be worked flexibly, and at least some of them from home, by agreement with your line manager. We would expect you to spend at least 1 days each week in our London office in Moorgate.
This is a friendly team, and our bright and lively office is located in one of the buzziest areas of London, with excellent transport links and nice places to spend your lunchtimes or meet friends after work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Worshipful Company of Butchers' mission is to be at the heart of the meat industry. Our City of London Livery Company is a growing community, steeped in history that is looking forward with its strategy to support Charity, Education and Fellowship as its core purpose.
As Finance Officer, you will join a small team and play a vital role, as a member of the Finance Committee, to deliver our monthly financial reports. You will be responsible for maintaining accurate financial records and manage the full bookkeeping cycle independently, up to the trial balance stage.
Job Title: Finance Officer
Location: Worshipful Company of Butchers, Butchers’ Hall, 87 Bartholomew Close, Lonodon, EC1A 7EB
Working Hours: Full Time: 40 hours per week (inclusive of one hour lunch break)
Reporting To: The Acting Clerk
Start Date: Immediate, subject to a six-month probationary period.
Key Responsibilities
Essential Requirements
Core skills
· To carry out duties in a professional manner in line with our values.
· To be clear and accurate in communication with our members and suppliers.
· To be confident in managing own workload and multi-tasking projects
· To undertake any other non-finance duties that may be reasonably required, including assistance with in-house Livery functions on key dates in the Company calendar.
What We Offer
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison)
Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Salary: £38,645 per annum
Contract: Fixed Term Contract till July 2027
About the role
As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.
About you
To be successful in this role you will need to demonstrate the following skills, experience and knowledge:
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 4th May 2026 at 23:59
Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Interview process: Competency based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Smart Works is looking for a Finance Officer to manage day‑to‑day financial transactions related to Accounts Payable (AP) and Accounts Receivable (AR). This role ensures timely and accurate processing of invoices, payments, receipts, and reconciliations, while maintaining strong financial controls and supporting the wider finance team with reporting and administrative duties.
For full details please see the attached job pack.
To apply, please use our online portal to submit a CV and answer the following screening questions by 12 noon on Tuesday 28th April 2026. You will be prompted to provide your answers to the questions during the online application.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.



The client requests no contact from agencies or media sales.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Finance Officers to join us for a 12-month fixed term contract on a full-time basis, working 36 hours per week.
The Benefits
This is an excellent opportunity for a Finance enthusiast with experience working within the finance function of a small to medium sized business to join our prestigious organisation.
In this engaging role, you’ll have the chance to support us as we maintain the beautiful and historical buildings and structures that make the Royal Parks so unique, for millions to enjoy.
Not only will you be working in some of the capital’s most renowned green spaces, but you’ll be supported to grow and excel in your role with an outstanding range of benefits, great perks and plenty of training and development opportunities.
The Role
As a Finance Officer, you will support on the accurate processing of financial transactions including sales and purchase ledger.
You will work together with the rest of the financial control team to ensure that all financial transactions are dealt with efficiently with a focus on the month-end timetable and collaborative working. As this is a small team, flexibility and adaptability are required
About You
To be considered as a Finance Officer, you will need:
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Finance Officer, please click the ‘apply’ button today.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Membership Officer
£38,469 pa plus excellent benefits
Aldgate, London
35 hours per week
The ideal candidate for the Membership Officer role will be an organised, detail-oriented individual with strong administrative, financial processing and customer service skills.
You will be confident managing multiple workstreams within a busy professional body environment and comfortable working with membership databases, financial transactions, and structured processes.
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13,000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.
The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.
We reserve the right to close the position early if we receive enough suitable applications.
Closing date: 27 April 2026.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Department background
The finance team manage the finances and budgets of Toynbee Hall and Toynbee Hall Trading including the following responsibilities:
• Budgeting, forecasting and management accounts
• Financial accounting including annual reporting and tax
• Financial transactions including sales and purchase ledger, treasury and payroll
• The team comprises of Finance Director and Operations, Financial Controller and Finance Officer.
How we work
Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.
Job Purpose:
To process sales and purchase ledger transactions, ensure that the organisations financial transactions are properly recorded and that there is strong financial control.
Job Description:
Assistant Accountant Responsibilities and Accountabilities:
Process financial transactions, including:
• Raise Venue Hire sales invoices
• Post purchase invoices into SAGE
• Analyse, follow up and post credit card payments
• Maintain journal log book
• Raise and process intercompany invoices Help maintain good financial controls, including:
• Bank reconciliations
• Credit control
• Manage petty cash facilities & check operation of imprest system
• Assist in the production of quarterly VAT returns for review by line manager in accordance with company procedures
Assist with the financial reporting of the organisation, including:
• Assist in the month end process:
o Process monthly journals
o Calculate and process accruals and prepayments
• Provide financial information to budget holders
• Produce ad hoc and regular financial reports, as required
• Assist with the production of the annual statutory accounts
Assist with administration and the general functioning of the Finance Department:
• Attend staff and team meetings
• Manage systems administration by keeping the information on the company’s systems, including SAGE and supporting the Financial Controller as required
• Deal with queries from team and stakeholders
Support the annual audit process, including:
• Compilation of necessary information
• Production of supporting working papers
Provide cover for the Finance Officer role and reasonable cover for the Financial Controller
Perform any other tasks as reasonably required
Key Knowledge and Skills:
Strong accounting capability to be able to create accounting journals, accruals and prepayments.
Hands on accounts experience and proficiency with accounting systems (preferably Sage 200)
Very good Excel spreadsheet skills.
At least part qualification with CIMA/ACCA
Good analytical skills to understand financial reports
Good communication skills.
Personal Qualities:
Able to work in a busy office environment which demands high levels of concentration while inputting, checking and making calculations whilst also responding to staff/ customer enquiries.
Be diligent and take ownership of activity outcome.
Develop an understanding of and commitment to the organisation’s values, including equal opportunities and diversity.
Willingness to participate in training and other professional development activities.
Willingness to work in the sector and possess an understanding of the core values of the Charity.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
Pension
Additional Perks & Support
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Application deadline: 28 April 2026
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Assistant Finance Officer
Sickle Cell Society
Location: London
Contract: fixed term – 24 months
Hours: 14 hours per week/ 2 days per week
Salary: £30,000 per annum (£12,000 per annum)
The Sickle Cell Society exists to improve the quality of life for people living with sickle cell disorder and their families. We are the only national charity in the UK dedicated to supporting this community through advocacy, information and advice, support services and awareness.
We are now seeking a highly organised, self-starting Assistant Finance Officer to join our small and committed team. Reporting to the Finance & Administrative Manager, the postholder will contribute to ensuring our financial operations are accurate, efficient, and compliant.
This is an excellent opportunity for someone with strong finance skills who is looking to grow their experience in a meaningful, mission-driven environment.
About the Role
As Assistant Finance Officer, you will support the smooth day-to-day running of our finance function, contributing to financial reporting, transaction management, audit preparation, and budget support. You will also assist with key administrative and HR processes, helping to ensure best practice across the organisation.
The ideal candidate will be analytical, detail-oriented, and confident managing multiple priorities with minimal supervision. You will work closely with the Finance & Administrative Manager, but also engage with teams across the charity and external partners.
This is a varied role where no two days are the same, offering plenty of opportunity to develop your skills while playing a vital part in supporting the Society’s strategic and operational goals.
Key Responsibilities
Financial Management
Administrative & HR Support
Organisational Engagement
Download the full job details, and application form, on our website.
We support and represent people affected by sickle cell disorder.
The client requests no contact from agencies or media sales.
HopeWorks is a community‑focused charity dedicated to improving the lives of the homeless, those in our supported accommodation, and those seeking resettlement in the UK. We are passionate about delivering high‑impact support and ensuring every pound we receive makes a meaningful difference.
As our Finance Officer, you will play a key role in ensuring the smooth financial running of the organisation. You will be responsible for maintaining accurate financial records, supporting budget planning, managing day‑to‑day transactions, and helping produce financial reports that support strategic decision-making. This role is perfect for someone who has finance experience in the charity sector, is highly organised, confident with IT packages, numbers and financial analysis, and motivated by the vision and values of HopeWorks.
To tackle homelessness, displacement and social isolation by providing opportunities for people to thrive and have a home.
The client requests no contact from agencies or media sales.
Methodist Chapel Aid Ltd (MCA) is a long‑established bank specialising in lending to churches and associated organisations across the UK. As we enter a period of planned growth in both lending and deposits, we are seeking a Chief Finance Officer who will also serve as Company Secretary and act as deputy to the Chief Executive. This is a rare opportunity to shape the financial strategy of a small, regulated financial institution with a strong mission-driven purpose.
What the role offers
You will hold SMF2 responsibility and lead MCA’s financial strategy, ensure robust governance, and oversee the organisation’s financial operations. As a key member of the leadership team, you will work closely with the Board and Chief Executive to support sustainable growth, maintain regulatory compliance, and strengthen our financial systems and controls. The role combines strategic influence with hands‑on responsibility - ideal for someone who thrives in a small, collaborative environment.
Key responsibilities
Further details of the responsibilities and requirements of the role are set out in the Job Description and Personal Specification available with this advert.
Essential experience and attributes
Desirable experience
Practical details
Timeline
Closing date: 1 May 2026
Interview date: 4 June 2026 (planned) in person, in York
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a part-time, UK-based Finance Manager who wants to work flexible hours from home and be a key member of a small, but influential, charity that helps museums work with the information that connects collections and audiences. This is an exciting time for the organisation, as we work to transform how UK museums manage and understand their collections and transform research on museum collections.
Salary: £45,125 FTE, equating to £27,075 pro-rata
Contract: Permanent, part-time contract, 0.6 FTE
Location: Home-based within UK
Hours: 22.2 hours per week, potentially worked flexibly
Leave: 32.5 days annually FTE (including bank holidays), equating to 19.5 days annually pro-rata.
Deadline for applications: Noon, Tuesday 12 May 2026
Interviews: Online, 2 June 2026
To Apply
Application is by CV and a covering letter that succinctly explains how you meet the essential and desirable criteria set out in the person specification. Please note that applications from people based outside the UK and/or without the right to work here will not be considered.
Aims and scope of the post
The aim of this post is to ensure sound financial management to support the organisation’s ongoing charitable work. The Finance Manager is responsible for CT’s financial strategy, timely and accurate financial administration, maintenance of financial and management accounts, as well as cash flow, stock control, payroll and pension.
Responsibilities and tasks
Budgeting and forecasting
Reporting
Financial management
Accounting
Risk management
Line management
General responsibilities
Line management
The Finance Manager reports directly to the Chief Executive.
Person specification
Collections Trust is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our sector, and for each employee to feel respected and able to give their best.
Please note that the Finance Manager will need to have the right to work in the UK.
Essential knowledge, skills and qualities
Desirable knowledge, skills and qualities
The client requests no contact from agencies or media sales.
Finance and Operations Director
Location: Brighton, UK
Contract Type: Permanent
Salary: £57k - £60k. The role also includes the potential for an additional payment of up to £5,000, linked to the achievement of agreed financial performance indicators (e.g. reserve levels).
· Lead finance and operations for an international charity transforming lives through clean energy access across Africa and Asia
· Shape organisational strategy, governance and financial systems whilst managing a global finance function across multiple countries
· Join a values-driven organisation with 15+ years' experience reaching over 240,000 people to date
A Brighton based International NGO is seeking an experienced Finance and Operations Director to lead its finance, compliance and operational functions. This is a strategic leadership role with real impact, supporting an international charity on a mission to enable people living in poverty to access clean energy, empowering them to develop sustainable and resilient livelihoods, and mitigating the impact of climate change.
The organisation has around 10 staff in the UK, with further teams across Kenya & Nepal where the key programmes are based.
Position Overview
You will lead the organisation’s global finance and operations team, ensuring robust financial governance, strategic planning and compliance across the organisation. You will directly report to the CEO as well as provide reports to the Finance and Audit committee of the board. You will manage financial systems and processes, oversee programme budgets, and lead on IT, facilities and health and safety matters. The role will also act as Company Secretary. The position is offered on a full-time permanent basis – with hybrid working available, ideally with a minimum of 2 days per week onsite in Brighton.
Responsibilities
· Lead strategic planning, governance and financial reporting to the Board
· Prepare quarterly rolling forecasts and monthly financial reporting across all regions
· Prepare year-end statutory accounts and lead audit processes
· Oversee payment processing and maintain accurate financial transaction records
· Quality-assure project budgets and undertake financial due diligence on partners
· Lead development and implementation of IT, procurement and health and safety policies and processes
· Manage outsourced IT providers and HR systems
· As Company Secretary, ensure regulatory compliance
· Provide line management to the Finance and Operations Team (1 direct report in the UK, 2 dotted line reports overseas)
Requirements
Essential qualifications and experience:
· Full UK recognised accounting qualification (ACA, ACCA or CIMA)
· Strategic financial leadership experience including organisational budgeting and reporting
· Strong knowledge of charity governance and charity accounting (SORP)
· Experience preparing financial year-end accounts and audit information
· International programme finance experience including project budgeting and global financial transfers
· Experience building effective relationships with staff, stakeholders and trustees
· Some experience overseeing IT requirements, cybersecurity and digital software selection
Essential skills:
· Confident, collaborative leader with strategic thinking ability
· Strong financial analysis and reporting capabilities
· Excellent written and verbal communication skills
· IT oversight and digital software implementation experience
· The post-holder must possess sensitivity to ethnicity, and gender and will, at all times, adhere to the organisation’s Safeguarding Policy and Code of Conduct.
Desirable:
· Working knowledge of QuickBooks
Benefits include:
· Permanent role offering the opportunity to make lasting impact
· Competitive salary with potential for up to £5,000 additional payment
· Work for an organisation with strong values, collaborative culture and commitment to tackling climate change
Please note the organisation is unable to sponsor employment visas, so applicants must have the full right to work in the UK without restriction.
How to Apply
If you're an experienced Finance and Operations leader with charity accounting expertise and strategic vision, please send your CV to Jamie Reynolds at Marble Mayne Recruitment or reply to this advert.
We are committed to building a diverse and inclusive team and particularly encourage applications from individuals from underrepresented groups.
Key dates
Closing date: Friday 8th May at 5pm
Interviews: 1st stage interviews to take place week commencing 18th May, with a second stage to follow.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Terms & Conditions:
Start date: ASAP
Salary: £27,383 per annum (inclusive of £3,990 Southeast Weighting)
Location: Hybrid with 3 days in the London office (Patshull Road)
Working hours: Full time: 35 hours per week
Contract: Permanent
Job Description:
We are seeking a meticulous and proactive Finance and Office Administrator to assist with our financial transactions and ensure the smooth running of our office operations. The ideal candidate will be interested in learning and finance and administrative functions and skills, have good organisational skills and the ability to multitask in a dynamic environment.
Key Responsibility Areas
For the full job description, please download the recruitment pack.
Person Specification:
Skills and Experience
Personal Attributes and Other Requirements
The client requests no contact from agencies or media sales.
We are currently recruiting for a Finance and Business Assistant
We are committed to operating within the legal framework of the Equality Act 2010. As our organisation qualifies for an exemption under Section 9 of the Act, we only recruit female candidates for this role. This exemption is applied lawfully and in accordance with the specific occupational requirements of our organisation.
Job Summary
Location : Hybrid – main office and remote.
Changing Pathways main office is in Felmores End, Basildon.
Type: On site – hybrid
Salary: £26,500 (pro rata) per annum
Hours : 22.5 hours per week
Term: Permanent
MAIN DUTIES:
1. Monitoring and processing bank, petty cash and credit card transactions
onto the accounting software (Quickbooks).
2. Management of bank and petty cash and credit card reconciliations.
3. Responsibility for the purchase ledger function, ensuring all expenditure
is correctly recorded onto the accounting software, supplier queries are
adequately dealt with, purchase orders raised where relevant and
payments processed promptly.
4. Responsibility for the sales ledger function, ensuring income is correctly
recorded onto the accounting software, sales invoices raised, sent, with
reminders where necessary and donor income records are updated and
maintained.
5. Updating of database OASIS system, reporting and assistance with
controlling of refuge income (rent) and debtors (housing benefit charge).
6. Assist with recording, processing and reporting of client recharges,
including liaising with our partners for timely payments and
reimbursements.
7. Support coordination of cash banking and petty cash processing for all
sites.
8. Obtain relevant authorisation for financial transactions.
9. Monitor shared and personal finance inboxes daily, responding to queries
in a timely fashion.
10. Assist with the provision of information and preparation of reports for
internal and external clients.
11. Support with implementation of new finance operational and
administrative systems.
12. General filing and administrative tasks.
13. Such other tasks that may be required from time to time as is necessary
to ensure the efficient and effective operation of the finance function
and the organisation.
GENERAL:
1. Identify own training and development needs and participate in all
training courses relevant to the Changing Pathway’s commitment to
providing high quality services.
2. Work at all times with due regard to the policies and procedures of
Changing Pathways, including financial regulations, participating in
their development and amendment where required.
3. Willingness to work outside normal working hours including evenings
and weekends and to participate in promotional, fundraising and
income generating events, activities and any other duties as may be
reasonably required by the organisation.
OTHER:
1. The post is subject to a DBS disclosure which will be carried out at
appointment of a candidate.
2. This post is subject to completion of a six-month probationary period.
3. Must be able to drive (the Pool Vehicle to visit sites) and work across
the whole contract area as required.
4. Must hold business cover insurance on their own vehicle.
5. Post is open to women only under the Equality Act 2010, schedule 9,
part 1
This job description is not designed to provide an exhaustive list of tasks and
therefore the post holder is expected to undertake any other reasonable
duties within the scope of the post as specified by their line manager.
The client requests no contact from agencies or media sales.
Job Title: Supporter Care Officer
Contract: Fixed Term Contract until 1 April 2027
Hours: Part Time – 4 days a week (ideally Tuesday to Friday)
Salary: £22,248 per annum (FTE £27,810)
Location: Based in our Andover Office in Hampshire
Join us in Beating Macular Disease
Are you an experienced Customer Service Administrator who would love to use your skills to help us Beat Macular Disease?
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters.
This role part time 4 day a week (ideally Tuesday to Friday) 9:00am to 5:00pm with one hour break, on a fixed term contract until 1 April 2027.
If you have great Customer Service Skills, then we would love to hear from you!
Do you have
• Proven experience in a customer care role
• Experience of handling a large volume of calls and emails, with a good telephone manner
• The ability to empathise with others and handle difficult situations with sensitivity and diplomacy
• Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data
• Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative
• Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required
• Strong IT skills including Word, Outlook and inhouse databases.
• A positive can do and hands on approach.
In return we provide a great working culture, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability in the covering letter/application email
• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.
Please view the full job specification on our website.
To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description
Closing date: 26 April 2026
Interviews: Wednesday 6, Thursday 7, and Friday 8 May 2026
To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description
The client requests no contact from agencies or media sales.