Triage volunteer roles in woolwich, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we need you
Casework triage volunteers help our caseworkers manage demand at our partner day centres by welcoming people, and assessing what issues they need support with. They then signpost people to other services where appropriate, help them access the day centre facilities, and help caseworkers to prioritise the most pressing guest needs.
When and where
Our partner day centres at the Ace of Clubs, HTB, the Upper Room, and Chelsea Methodist Church all have casework triage volunteers, who volunteer on the same day each week, usually for a 3hr shift.
What experience do I need?
It's the perfect volunteering role if you:
· Have some experience directly working or volunteering with vulnerable people,
· Are confident, friendly, and can think on your feet,
· Want to dedicate half a day weekly to volunteering in a frontline service.
What would I gain?
· Experience contributing to a frontline homelessness service
· Valuable experience for your C.V. and a professional reference
· All volunteers have access to our employer assistance programme, a free confidential helpline.
Travel and lunch expenses are available, and we're particularly keen to hear from people who have volunteered in a homelessness service before, or who have lived experience of homelessness.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.
The role will require you to:
- Greet guests who are visiting the Community Wellbeing service for the first time
- Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
- Signpost to local services and partners that come into the space
- If needed, book an appointment for the member with an advisor
- Update Sufra’s case management system, keeping detailed notes of appointments
Skills required
Professional
- No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
- You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
- Digital literacy is essential.
- You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.
Personal - We need volunteers who:
- Are friendly
- Are non-judgemental
- Can actively listen
- Are passionate about supporting local families to access the support they need
- Are empathic
- Preferably be able to speak another language: Arabic, Persian, Spanish
- Are confident communicating to people without a shared first language
- Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
- Have a good understanding of confidentiality
