Triage volunteer roles

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality

The Pankhurst Trust (Incorporating Manchester Women’s Aid) is looking for new Trustees to join our Board and help guide the next chapter of our journey. We bring together two powerful causes, the fight for women’s rights and the fight against domestic abuse, under one purpose: to ensure that women, children and wider communities experiencing domestic abuse are free to live a life without abuse.

We are proud to deliver specialist domestic abuse services across Greater Manchester while protecting and sharing the story of Emmeline Pankhurst and the suffragette movement through the Pankhurst Centre.

As we prepare to develop our next strategic plan, we are looking for trustees who share our passion for challenging inequality and creating lasting change. You’ll join a skilled and committed Board that works closely with our experienced Executive Leadership Team to ensure that our vision, values, and purpose continue to thrive.

Who we’re looking for

We are keen to hear from applicants from all backgrounds who are motivated by our mission and share our values.

We are particularly interested in hearing from candidates with experience in:

• Leading growth and transformational change
• Business development or corporate fundraising
• Heritage, HR, or property management

Above all, we are looking for people who can think strategically, bring fresh perspectives, and work collaboratively as part of a diverse, values-led Board.

Our commitment to inclusion

As an organisation led by and for women, and in line with Schedule 9, Part 1 of the Equality Act 2010, this role is open to women only.

We recognise that women are not one single group, and that experiences of inequality can be shaped by race, disability, sexuality, class, and lived experience. We particularly encourage applications from women from Black, Asian and minoritised ethnic backgrounds, disabled women, LGBTQ+ women, women with caring responsibilities and those with lived experience of domestic abuse.

If you share our values and want to contribute to a purposeful, feminist organisation making a difference in Manchester and beyond, we would love to hear from you.

What to expect

• Time commitment of approximately 3 hours per month, including quarterly Board meetings (usually in person at the Pankhurst Centre), quarterly sub-committee meetings (usually held online), an Annual General Meeting, and occasional strategy / development days.
• Trustee terms are 3 years, with the option to renew.
• You’ll play an active role in setting strategy, ensuring good governance, and supporting our leadership team.

How to apply

Please download our Trustee Candidate Pack for more information.

Please submit your CV and a personal statement telling us why you’re interested in becoming a Trustee and how your skills and experience aligns with our mission and values.

Application deadline: Friday 7 November 2025

Interviews: Monday 17 November 2025