Trust fundraiser jobs in lambeth, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prospect Research Manager
Location: Head Office (Regents Park) - Hybrid
Department: Fundraising
Salary: £14,700 per annum (£36,750 FTE)
Contract: Permanent
Hours: Part-Time
Business Area: Enabling Functions and Professional Services
At ZSL, we are working to restore wildlife and create a world where nature thrives. To achieve this bold vision, we rely on the support of an engaged and growing community of philanthropists who share our passion for protecting the natural world. The Prospect Research Manager will be instrumental in identifying and unlocking the potential of these supporters.
This strategic role sits at the heart of our development team, building and maintaining a data-led pipeline of high-impact donors to advance ZSL’s conservation science, fieldwork, and education. By leading on prospect research, philanthropic analysis, and network mapping, the postholder will help ensure ZSL’s fundraising efforts are focused, proactive, and aligned with our organisational priorities.
Following the implementation of a new CRM system, the Prospect Research Manager will also play a key role in embedding best practices in data management and prospecting across the team. From crafting research tools to spotting new funding opportunities, this role will directly support the success of ZSL’s fundraising programmes and, ultimately, our mission to save wildlife around the world.
This is a part-time role, with the option of working either 2 days (15 hours) or 3 days (21.5 hours) per week. We are happy to offer flexibility across the working week, and the specific days and schedule can be agreed with the successful candidate to ensure a good fit for both the individual and the team.
There is an expectation to attend the office once per week as well as any required in person meetings.
The full-time equivalent (FTE) salary for this role is £36,750, which equates to a pro-rata salary of:
£14,700 for 15 hours per week
£21,045 for 21.5 hours per week
Key responsibilities:
Prospect Research & Pipeline Development: Conduct high-quality, targeted prospect research to identify and support new fundraising opportunities across ZSL’s priority income streams: institutional fundraising, individual giving, and corporate partnerships.
Strategic Prospect Development: Collaborate with the leadership team to shape and implement a robust prospect development strategy that aligns with ZSL’s organisational goals and long-term fundraising ambitions.
Insightful Donor Intelligence: Create detailed research briefings, biographies, and insight reports to support donor cultivation, stewardship, and strategic engagement planning.
Tools, Processes & Compliance: Support the continuous improvement of prospect management tools and systems, ensuring data accuracy, regulatory compliance, and adherence to relevant codes of practice.
About You
- Experience in wealth screening, capacity assessment and affinity analysis to provide propensity scoring.
- Knowledge of data protection regulations and how it applies to prospect research and development (e.g. GDPR and the Fundraising Regulator Code of Practice).
- Experience of successfully implementing a prospect development strategy to support increasing and diversifying income.
- Proven experience in identifying and conducting detailed research on high-net-worth individuals, trusts and corporates for the higher education / charity sector.
- Evidenced track record of supporting fundraisers with insights in fundraising to achieve six or seven figure donations.
- Experience of using databases within fundraising for prospect management and reporting and making appropriate data management recommendations (Tessitura would be an advantage).
- Knowledge of the principles of philanthropic analysis, relationship mapping and connections, and what makes a good fundraising prospect.
- Demonstrable ability to engage, share expertise, and appropriately challenge senior stakeholders, including CEO with strong interpersonal skills and discretion.
About Us
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays
- Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
Closing Date: 30th July 2025
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
No agencies please.
Hope and Homes for Children is looking for a Grants Partnerships Manager (maternity cover) to join its Grants Partnerships team and help millions of separated children get Back to Family.
About the Role
As Grants Partnerships Manager, you’ll play a key supportive role in the Grants Partnerships team and Marketing, Communications and Fundraising (MCF) department, contributing directly to the Grants Partnerships team income target as well as supporting fundraisers across the department to access compelling information in support of their fundraising. You will prioritise working within the team on donor prospecting, building a new donor pipeline, and managing and maintaining relationships with key stakeholders through stewardship.
You’ll join a brave, can-do organisation and do work that matters day in, day out. You’ll be encouraged to think and act big and you’ll be mandated and supported to make things happen. You’ll work with dedicated, passionate champions who are ready to take bold steps to inspire change by advocating and engaging individuals, communities and organisations across the globe in the foundational importance of family love for children.
About you
To be successful in this role as Grants Partnerships Manager, you will need excellent written and verbal communication skills, a supportive and collaborative approach and a genuine passion for our work. You will have a keen interest in development/child protection work, enjoy the process of compiling narrative and financial information about our projects and have the drive and commitment to deliver against deadlines. You will also be well organised, flexible, self-motivated and able to work autonomously and to thrive within a supportive culture which is solution-orientated and has integrity, courage and excellence at its heart.
About Hope and Homes for Children:
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them.
Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of sexual and physical abuse, as well as extreme neglect.
Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.
Location: Office based in London or Salisbury, but with home working/ hybrid options available
Contract type: Maternity Cover - FTC of up to 1 year
Hours: Full time, 37.5 hours per week
Salary: £34,000 to £39,000 per annum pro rata, including London Weighting, if applicable, depending on experience.
Closing Date: The final date for applications is 25 July 2025. However, we will be reviewing applications as they come in and may close the vacancy early if we receive sufficient interest from high calibre candidates. So, don’t delay, please get in touch if you have the right skills, experience, and passion for our cause.
To apply, please upload your CV and a brief covering letter indicating why you're interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
Other information: This post requires the successful candidate to have, or be able to obtain, the right to work in the UK and may be subject to a DBS check.
HHC actively encourages equality and diversity as we believe diversity brings us closer to our mission of eliminating orphanages.
You may also have experience in the following roles: Fundraising Manager, Development Manager, Institutional Funding Manager, Partnerships Manager, Donor Relations Manager, Grant Writer, Corporate Partnerships Manager, Foundation Relations Manager, Trusts and Foundations Manager, Bid Writer, etc.
REF-222433
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Fixed term until March 2026.
Full time - 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
Location: Scope's London office and remote working is offered around meetings and workshops.
The role will require travelling in London and the surrounding area.
The Role
In this role you will be:
- Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
- Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
- Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
- Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
- Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the job description.
About You
- You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
- You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
- It is essential that you have a good working knowledge of IT including Microsoft Office Products
- You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
How to apply
Click the apply button to create an account and complete your application form.
We welcome all applications by 11:59pm GMT on Thursday 17 July 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- £45,000 base salary + bonuses
- 4-day field week (Tues–Fri), Mondays work-from-home
- Full autonomy over team, site planning & logistics
- Work with leading UK & international charities
Ready to lead, inspire, and make a difference? Join Zen Fundraising as our London Manager — own your region, grow your team and drive results in street and private site fundraising.
About Zen
We’re a family-run, market leader in face-to-face fundraising. Trusted by top national and international charities, we deliver exceptional results and long-term donor support. Our team is experienced, ethical, and dedicated to helping you grow.
Why Zen?
- Strong bonus structure for quality-focused performance
- ·Short, high-energy field days (just 5 hours/day)
- Clear progression and dedicated support from a hands-on HQ team
- All transport logistics and costs covered — including a Railcard (18–30)
- Culture built on ethics, development and real work/life balance
Your Role
- Lead, train & motivate your team in the field
- Plan weekly site allocations, transport and team logistics
- Ensure smooth daily operations and strong compliance
- Foster high morale, retention and consistent results
- Hit team targets for donor quantity and quality
What You Bring
- 6+ months in face-to-face fundraising or direct sales management
- ·Experience on the street or in private sites (e.g., shopping centres)
- Strong leadership, planning and interpersonal skills
- A driven, proactive attitude with a passion for impact
Additional Benefits
- Signing bonus + referral bonuses
- ·Company pension, paid sick leave & volunteer days
- Casual dress & regular team socials
- Free/subsidised food & mentoring programme
- No weekends — ever
The application deadline is Monday 30th June at 6pm.
City Year UK - Chief Executive vacancy
We’re looking for a visionary new leader to take City Year UK into its next chapter. As our current CEO prepares to move on after seven incredible years of leadership, this is a thrilling moment — an opportunity to shape the future of a movement that’s changing lives. With strong foundations in place, we’re ready to grow our impact, invigorate and expand the delivery of our programmes, and raise our voice even louder in support of children and young people across the UK, as a flagship programme for the UK Year of Service.
We challenge 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK
Position: Chief Executive
Location: Hybrid (London, Birmingham or Manchester, with travel to an office typically twice a week)
Hours: Full-time
Salary: £85,000 - £100,000 per annum
Duration: Permanent
Closing Date: 10 am on Monday, 14 July 2025
The Role
As Chief Executive, you will be the driving force behind our next chapter of growth, innovation, and impact. Working closely with the Board of Trustees and a dedicated Senior Leadership Team, you will establish strategic direction, expand our reach, and ensure long-term financial stability. You’ll be a champion for innovation, a builder of innovative partnerships, and a compelling advocate for the power and potential of a UK Year of Service.
This is a rare and exciting opportunity to lead a mission-driven, values-led organisation at a moment of genuine momentum — a chance to elevate youth voice and leadership and be an integral part of the change that our young people are creating every day.
About You
We are looking for an inspiring leader who is passionate about unlocking the potential of young people, championing educational equality, and driving lasting change. You’ll bring a strong track record of strategic leadership and fundraising in the charity sector, along with the vision and energy to lead City Year UK into an ambitious new chapter. Skilled at building powerful partnerships, navigating complex stakeholder environments, and championing an inclusive, purpose-driven culture, you’ll also be a dynamic fundraiser, ready to support the growth and diversification of our income so we can expand our impact even further.
We offer a competitive package that reflects the significance of this role and values the unique skills and experience you will bring to lead our organisation into its next chapter.
If you want to make a real difference and believe that young people can change the world, we want to hear from you!
To apply for this role, please provide the following documents:
- An up-to-date CV
- A supporting statement answering the following questions, max 250 words per question:
1) Why is City Year UK’s mission important to you, and how would your skills and experience help us achieve it?
2) City Year’s work is dependent on partnership funding from schools, corporate supporters and philanthropy. What track record do you have of leading organisations and developing partnerships with similar requirements?
Employee Benefits
As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offers a range of benefits for staff, including:
- Annual leave: 25 days per annum, rising to 28 days, plus 3 Christmas Grace days
- A matched pension scheme with 4% standard employer contributions and matched up to 5%.
- An organisational culture that values its employees and places particular emphasis on fairness and transparency.
- Sector-leading training, with qualifications up to master's degree level funded under the apprenticeship levy. Day 1 flexible/home/part-time working options 2 Volunteering days per year - pursue a project you’re passionate about 2 Wellbeing days per year
- A comprehensive wellbeing service designed to support the overall wellness of employees Interest-free travel season ticket loans
- Interest-free bike loans under the “Cycle to Work Scheme”
- Interest-free loans to assist employees with welfare or financial hardship
- Enhanced sick pay for up to 6 weeks
- Free eye tests and £20 off glasses with Specsavers
Other areas of experience may include CEO, COO, CFO, Chief Exec, Chief Executive, Managing Director, Director, Head of, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive.
Please note NFP People are advertising this role on behalf of our client.
Position: Transformation Project Manager
Hours: Full-time, 35 hours a week
Contract: Fixed Term contract – 12 months
Location: Office based in London, with flexibility to work remotely
Salary: Starting from £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3 Profession/ Technical
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is at a pivotal moment in its journey. We are delivering a major transformation programme, backed by significant investment in data, technology, services, engagement, income generation – and most importantly, our people. This programme is designed to strengthen our organisation, build deeper connections with our community, and increase our overall impact.
As Project Manager within the transformation programme team, you’ll take the lead on delivering a key strategic project – ensuring it is well-scoped, carefully planned, and delivered on time, on budget, and in line with its intended benefits.
Beyond leading your assigned project, you’ll play an important role in supporting effective resource and dependency management across the wider programme. You’ll work collaboratively with colleagues to coordinate delivery, align priorities, and ensure interdependencies are actively managed.
You’ll also be part of a team that’s shaping how we deliver change across the organisation – championing best practice in project management, encouraging cross-functional working, and contributing to continuous improvement as we build a stronger, more agile MS Society.
We are looking for someone with
- Proven track record of successfully delivering complex projects, including budget management of over £250k
- Experience of leading project delivery teams
- Skilled in working across cross-functional teams to align around shared goals
- Proficient in both waterfall and agile project management methodologies, with the ability to apply a blended approach
- Excellent stakeholder engagement and interpersonal skills, with the ability to influence, build trust, and maintain effective relationships
- Strong problem-solving, planning, prioritisation, and time management abilities
- Confident in assessing risks and issues accurately and taking appropriate action
- Knowledge of data platforms and CRM technologies is desirable
Please note this is a fixed term role for 12 months.
Closing date for applications: 9:00 on Friday 25 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
1. About Chance to Shine
We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.
It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.
Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.
2. Purpose of the Role
We are looking for a full time (37.5hrs per week) Executive and Office Assistant to support the Finance and Resources team at Chance to Shine. The Finance and Resources team provide day to day support to all departments in the charity and trading subsidiary, Chance to Shine Enterprises Ltd, around finance, office, governance, HR and general administration. The role is expected to be largely in person in our central London office.
3. Key Responsibilities
The Executive and Office Assistant’s responsibilities are in three areas:
Office Administration:
· Act as ‘front of house’ for visitors and guests and be first point of contact for telephone enquiries and ensure the office space is fully operational.
· Monitor the charity inbox and respond to general enquiries.
· Oversee and monitor the Office and Administration budget.
· Liaise with the office landlord, regarding the general office space, car-parking, meeting rooms and staff access.
· Help manage offsite storage space.
· Administer IT support processes, first point of contact for IT support issues and managing IT supplier contracts; and administering staff IT requirements.
· Maintain up to date shared document area on sharepoint.
· Act as Health and Safety Officer responsible for all Health and Safety matters, and attend training as necessary.
Executive Support
· Support the CEO and Senior Management Team (SMT) on organising and following up internal meetings, Board meetings and company wide initiatives.
· Provide governance support to the CEO, Director of Finance and Resources and Trustees.
· Take the minutes/key actions of Board and Committee meetings.
· Support on the onboarding and induction of new Trustees.
· Maintain Trustees’ register of interest.
· Deliver ad hoc administrative support for the CEO and Finance & Resources Department.
· Ad hoc support at Chance to Shine events, such as fundraisers, media events and competitions.
HR Support
· Administrative support to the HR Manager for HR processes, including drafting letters, maintaining employee records and recruitment processes.
· Support the induction of new employees to CTS.
· Support the HR Manager with administering staff benefits, organisational training and annual appraisal process.
4. Key relationships
The job holder will liaise with:
· Director of Finance and Resources
· CEO
· Senior Management Team
· HR Manager
· Trustees
· External contractors, landlords, volunteers and suppliers
· Operations, Fundraising, Communications & Digital and Impact & Evaluation teams
5. Skills, knowledge & personal competencies
The job holder should be able to demonstrate the following:
- Excellent IT skills: knowledge and experience of using MS Office 365 and in particular Outlook and Teams
- Strong administrative skills and attention to detail
- Able to plan and prioritise and work under pressure
- Excellent written and verbal communication skills
- Understands the importance of confidentiality
- Able to work on own initiative-confident/self-starter/finisher
- An effective and enthusiastic team player
- Approachable, easy-going and helpful team member
- Willingness to learn with a can do attitude
- Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, trusted, inclusive and fun
6. Experience & qualifications
Essential:
- Minimum of one year’s experience in a high volume, fast paced administrative role in a similar sized organisation
- Experience of working in customer facing role
- Experience in working in a small team with demonstrable flexibility and adaptability to support team deliverables
Desirable:
- Experience in an office or executive support role
- Knowledge of Health and Safety regulations or a willingness to train
- Experience working in a charity
- Experience in taking meeting minutes
The client requests no contact from agencies or media sales.
£28,000 - £30,450 per annum
Fixed term (12 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Experience Executive to join our team on a fixed term basis covering an internal secondment. This is a fantastic opportunity for a proactive, people-orientated, Customer Experience/ Supporter Care professional to join an established team at one of the most dynamic charities in the UK.
You’ll be a critical part of the Customer Experience and Engagement Team in our Communications Directorate. Focussing on supporter care, you’ll be committed to building and strengthening long term relationships with our customers – from service users to fundraisers, from campaigners to volunteers. You’ll enjoy keeping customers coming back for more.
We’re transforming our culture to be customer and insight driven and this role will play a major part in making that happen. You’ll be supporting the Customer Experience Manager in gathering customer intelligence and implementing evidence-based insights to reinforce and improve customer journeys.
You’ll provide a customer focused steer in working groups for new and existing fundraising products. Putting the experience of the customer first, you’ll help build long term relationships with our customers and keep them coming back for more. You’ll be passionate about stopping prostate cancer killing men and damaging bodies.
You’ll develop a sound understanding of our processes with a drive and desire to continually improve the way we work, using an agile mindset, seeking, and implementing solutions and finding better ways of working.
What we want from you
We’re looking for a people-focused, self-motivated, and hands-on individual who believes that every interaction matters. You’ll have experience working in a busy, customer-focused support team and enjoy the “nuts and bolts” of delivering customer-centred, insights-led experiences just as much as delivering the experience itself. You’ll help strengthen the relationships we have with our customers, so together we can create a world where lives aren’t limited by prostate cancer.
You’ll be comfortable dealing with complaints and able to engage with a wide range of customers, showing enthusiasm or empathy when it’s needed.
You’ll be a strong communicator, able to adapt your style to suit different people and situations and have experience building good relationships at all levels of an organisation. You’ll be comfortable highlighting the impact that every stakeholder has on our customers’ experiences. Proactive, collaborative, and a real people person, you’ll work well under pressure as part of a dynamic team.
You’ll have experience using a CRM system (like Raiser’s Edge) and understand the importance of handling sensitive data in line with GDPR regulations. Ideally, you’ll also have a good understanding of fundraising rules, including Gift Aid.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 13th July 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 21st July 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.