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The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.
The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.
The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.
You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals. You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.
You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team. You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.
Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’. Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
Please find the full application pack including job description on our website.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Director (Cynnal Cymru)
Location: Flexible working/ Cardiff office base/Home working/Client sites
Contract Type: Permanent/ Full time
Salary: £55,000 to £60,000 (pro rata) dependent on experience
Hours: 30 or 37.5 hours per week (4 or 5 days)
Could you lead this critical sustainable development organisation in Wales?
Cynnal Cymru is the leading sustainable development organisation in Wales. With charitable aims at our core, we provide advice, training and connections to help organisations take bold decisions for a fairer and more secure future.
We are looking for an ambitious individual who can help us strengthen our skills and expertise and lead us through a period of consolidation and change as we continue to deliver our ambitious agenda of enabling action towards a fair and just society, a low carbon economy and a thriving natural environment.
You may be an experienced CEO or an experienced senior manager looking for a step up. Our new Director will be skilled in both people and organisational management, with very good business and financial acumen.
We are a lively and progressive charity at an important stage in our development. If our mission resonates and you share our aims, we would love to hear from you.
We are interested in hearing from candidates with:
- A keen understanding of sustainable development and its status in global, national, and local contexts
- Significant and recent successful management experience at executive or senior level
- Experience of generating income, managing commercial and non-commercial income streams, and leading a financially sustainable organisation
- Experience of working in a small team, bringing together individuals from different parts of an organisation and delivering change
Why Cynnal Cymru?
We’re sustainability experts who help organisations create a fairer and more secure future. Since 2002 we’ve been part of Wales’ journey to end short-term thinking and become a leader in sustainable development. Our team delivers wide-reaching work touching many agendas and policy areas including climate change and decarbonisation, sustainable travel, renewable energy, utilities, affordable housing, the Foundational Economy, in-work poverty, management of natural resources and much more.
As our new Director, you will have the opportunity to have a significant impact on the sustainability agenda in Wales.
How to apply:
- Eastside People is supporting Cynnal Cymru in the recruitment of this role. Please ensure you have read the candidate information pack before applying.
- Please apply by submitting your CV and a cover letter.
- Please do not provide any personal information on your Cover Letter such as name, ethnicity, etc. as we are operating an anonymised recruitment process to reduce any subconscious biases, advantages or disadvantages to anyone.
- Please respond to each of the following areas in your cover letter which should be no longer than 3 pages:
- Your familiarity with sustainability and the reasons this opportunity resonates for you
- Your strategic experience as a senior leader
- Your experience of leading an organisation through a significant period of consolidation and expansion – please give examples of the challenges you faced and how you overcame them
- Your preferred approach for implementing income-generating activities to support organisational growth and sustainability
- Experience/knowledge in relation to the other relevant skills and experience specified in the job description and person specification
- The closing date for applications is Friday 3rd May interviews will take place in the week commencing 17th May.
- The selection process will involve an interview and presentation to the panel of Trustees. Should you be successful after this stage, there will be an opportunity to meet with the Senior Leadership team.
- We want you to have every opportunity to demonstrate your skills, ability, and potential; please get in touch with us if you require any assistance or adjustment so that we can help make the application process work for you.
- We are sustainability experts based in Wales – we provide advice, training and connections to help your organisation take bold decisions for a fairer and more secure future.
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