Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221 931
Registered Charity 
21 - 50
Thank you!
Role: Senior Officer, Policy & Advocacy (Climate Change & Environment)
Reporting To: Policy & Advocacy Adviser (Climate Change & Environment)
Salary: £47,333
Location: Remote working (preference for GMT +/- 8h).
For non-UK candidates: Please note that you would be hired via Deel either as a contractor or as an employee with local national benefits.
Contract duration: 3 year fixed-term contract, renewable
Probation period: 6 months
Contract type: Full-time or part-time (minimum 4 days a week), compressed hours and flexible working arrangements available
Closing date: 13 June 2025 at 23:30 UK time
What does United for Global Mental Health do?
At United for Global Mental Health, we work with trusted partners to raise awareness, reduce stigma, and increase support for mental health worldwide.
The United for Global Mental Health team is made up of diverse, passionate and knowledgeable individuals based in the UK and in countries around the world. By combining our extensive in-house expertise in advocacy, financing and campaigning with the unique insights of our many partners, we’re making progress on ensuring that everyone, everywhere has someone to turn to in support of their mental health. You can read about our three-year strategy and our 2024 impact report here.
What will I be doing?
This role will support the delivery of several activities within our portfolio of activities on climate change, the environment, and mental health. The four main areas of work that the Senior Officer will be responsible for include:
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Leading work with national partners (50% of post)
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Integration of people with lived experience (hereafter referred to as PWLE) across the portfolio (25% of post)
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Developing our advocacy on the intersection of air pollution and mental health (15% of post)
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Developing our advocacy on the intersection of biodiversity loss and mental health (10% of post)
National level work (50% of post)
A key component of the current project will be to support national partners in a subset of countries globally (approximately 6 countries) to advocate for action on climate change and mental health. The final set of countries is yet to be defined but will likely include one country per WHO region and one country from the Small Islands Developing States. The specific responsibilities of this component will include:
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Lead in the selection of national partners in each country. This will include supporting the running of a competitive process to select one civil-society organisation based in each country to conduct the work
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Strengthen the capacity of national partners to work on climate change and mental health (e.g., via training to national partners to be delivered by the Senior Officer), if required
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Support national partners in advocating for the integration of mental health into climate policies, including but not limited to Nationally Determined Contributions, National Adaptation Plans, Heat Health Action Plans etc.
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Lead in cohort-building activities for this subset of countries (e.g., organising regular meetings, ensuring shared learnings etc.)
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With the support of our Operations team, support in the logistics of sub-contracting national partners and monitoring deliverables
Involvement of people with lived experience (25% of post)
The meaningful engagement of PWLE of mental health challenges is central to all work at United for Global Mental Health. The specific responsibilities of this component will include:
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Leading on setting up and coordinating a Lived Experience Advisory Group (LEAG), which will meet every two months to provide guidance to UnitedGMH and national partners on their work on climate and health. The Senior Officer will be responsible for recruiting approximately 12 PWLE (2 x WHO region), organising regular meetings, and ensuring that the feedback of PWLE is integrated across different projects
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Support the attendance of PWLE to key global advocacy moments in a meaningful, safe, and impactful way
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Support national partners on the integration of lived experience considerations in their work on climate change and mental health
Work on air pollution and mental health (15% of post)
The evidence on air pollution and mental health is a nascent, but rapidly growing, area of interest. The specific responsibilities of this component will include:
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Scope what concrete opportunities exist for integrating mental health considerations into air pollution policies at the global, regional, and national levels
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Build connections with organisations working on air pollution and clean air policies
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Refine our messaging on air pollution and mental health
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Lead on the production of one advocacy brief on air pollution and mental health
Work on biodiversity loss and mental health (10% of post)
There is emerging evidence on the association between biodiversity loss and mental health, but very little work has yet been done in the policy space. The specific responsibilities of this component will include:
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Scoping what concrete opportunities exist for integrating mental health considerations into biodiversity policies at the global, regional, and national levels
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Build connections with organisations working on biodiversity, conservation, and nature
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Refine our messaging on biodiversity and mental health
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Lead the production of one advocacy brief on pesticide use and suicide
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Lead on our engagement with the Convention on Biological Diversity Conference of the Parties (biodiversity COP)
Is this job for me?
Requirements
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A minimum of 3 years of experience working on global mental health policy, advocacy, research, or practice
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Expertise in managing and engaging with multiple different types of stakeholders (e.g., civil society, UN agencies, governments etc.)
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Experience working on co-creation, patient and public involvement (PPI), or working with people with lived experience of mental health problems
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Excellent project management skills and strong planning skills including attention to detail, critical thinking, multi-tasking and problem-solving
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Strong communication skills, both verbal and written
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Ability to work collaboratively in a team
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Expertise in the development of funding proposals and ability to track and report on grant deliverables
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Expertise in organising meetings, events, and small gatherings of partners and other stakeholders
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Ability to travel 2-3 times a year internationally
Desirable
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Expertise in climate change and mental health is desirable but not required
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Experience of working in low- and middle-income countries on mental health is desirable but not required
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Experience of working on influencing policy within a government is desirable but not required
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Fluency in English is essential, the ability to work in a second UN language would be an advantage (French, Spanish, Arabic, Chinese, Russian)
Diversity and inclusion
Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.
Reasonable adjustments statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.
How can I apply?
To apply please submit your CV and a cover letter (800 words maximum) via Charity Job.
Selection process
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A subset of candidates will be invited to:
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Submit a short written assignment
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Participate in at least 2 online interviews between the 1st of July and the 18th of July
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Benefits
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28 days of holiday a year plus national holidays in your country of residency
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Possibility of being hired by Deel as a local employee (with local pension and social security benefits) or as a contractor (decision up to the employee based on personal preference)
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Up to 1000£ a year of allowance for office space
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Up to 500£ a year in personal development training allowance
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A minimum of 1 in-person team retreat a year
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Possibility to work from anywhere in the world (where you have the legal right to work from)
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Possibility to work compressed hours
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Access to Employee Assistance Programme via HealthAssured
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[For UK-based staff] You contribute 5% of your salary and we pay for 3% (8% total)
