Trustee jobs

Are you an experienced fundraiser who thrives in a fast-paced, mission-driven environment? Do you want to play a pivotal role in an exciting charity that is making a tangible difference in people’s lives? Wheels for All is seeking a passionate and experienced Head of Fundraising to lead our fundraising efforts and help us reach even more people with our inclusive cycling opportunities.

Wheels for All is on an exciting journey of growth, expanding our reach and impact across the UK. With over 30 years of success, we’re now scaling up our work to ensure more people, regardless of their ability, can enjoy the life-changing benefits of cycling. As we continue to grow, we need a strategic and innovative fundraiser to help fuel this expansion.

In this role, you will have the opportunity to bring your skills, knowledge, and experience to the table. We are looking for someone who can bring fresh, innovative approaches to fundraising, tapping into new opportunities, and securing the funding necessary to take our mission to the next level.

This is a remote role, offering you flexibility to work from home while having the ability to operate on a national scale, with some occasional travel required   . You will work closely with our passionate team, trustees, and external partners, helping shape the future of the charity and expand our reach far and wide. 

In this role, you will:

• Lead the fundraising strategy, securing major grants, corporate partnerships, and individual donations to support our national expansion.
•  Oversee marketing and communications to ensure consistent and engaging messaging that resonates with a wide audience.
• Work alongside the CEO and trustees to identify new opportunities and drive growth, capitalising on our position as a national leader in inclusive cycling.
• Develop and deliver innovative fundraising initiatives that align with our growing ambitions.

We offer a salary in line with market rates for the role, negotiable depending on experience, and remote working options to ensure you thrive in a flexible work environment. With staff benefits including generous leave, Cycle to Work schemes, and access to health and wellbeing support, this is a chance to be part of something truly special. 

Come with us and make a real difference. Join Wheels for All as our Head of Fundraising and help us create a brighter, more inclusive future for all.

Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As our Project Coordinator, based in Wales, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're self-motivated and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:

"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role and hear from our Chief Executive about our charity's ambitions in our Applicant Information Pack.

Person specification 

WE ARE LOOKING FOR SOMEONE WHO:

• Has a passion for our cause.
• Is fully committed to equality, diversity, and inclusion.
• Is self-motivated.
• Has excellent attention to detail.
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
• Has a flair for developing great relationships, particularly with schools and colleges.
• Is proactive and tenacious, able to seek out new opportunities and remain resilient.
• Is creative and likes coming up with new ideas.
• Is ambitious for themselves and for the charity.
• Has high computer literacy.

DESIRABLE:

• Experience within educational settings or working with young people in Wales.
• The ability to communicate in the medium of Welsh.

ESSENTIAL:

• Based in Wales.

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

This exciting new role is perfect for a candidate who is ready to make the role their own, and a self-starter keen to make an immediate impact, through a combination of:

• Supporting the expansion and transformation of our client advice services by ensuring operational service procedures are established, embedded and monitored.
• Exploring, implementing and enabling office and hybrid-working modernisations, including supporting senior members of the operational team to implement business innovations around hybrid-working software, HR systems, and integration of technology (possibly including AI) into our work.
• Alleviating administrative burdens so far as possible on our team delivering advice to clients, helping us to make an even greater impact on our community.
• Contributing to the design and development of robust policies that relate to office and outreach coordination, HR support and budgeting.
• Supporting our supervisory team in their management of people and relevant office administration duties.
• Maintaining and developing office resources, including our office manual, IT equipment, and shared online and offline documents.
• Supporting the trustee board and senior members of the leadership team in the delivery of their strategic goals and day-to-day administration.

Executive Assistant & Head Office Administrator

Part time Job Share, 3 days per week

£28,000 - £30,000pa (pro-rated to £16,800 to £18,000) + benefits

Leatherhead, Surrey

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

This role will provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. Provide proactive and efficient administrative support at the Head Office. The Senior Leadership Team comprises the Chief Executive, Director of Care Services, Director of Finance and Operations, Director of Fundraising and Engagement and Director of HR & Volunteering. The role is responsible for a wide range of cross-organisational tasks and projects as directed and will be part of a job share arrangement, working 3 days per week. The post holder will live the Rainbow Trust Values and effectively communicate with all stakeholders, over the telephone, online, by email and face to face.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an Executive Assistant to provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. This is a part time job share role, working 3 days per week.

Reporting to the Chief Executive you will be responsible for a wide range of cross-organisational tasks and projects, including leading on general operational issues at Head Office including franking machine, stationery orders, cleaning materials, managing and monitoring switchboard voicemail messages, sign-in sheets, shredding, parking etc. You will act as key point of contact for Trustees and a wide range of external contacts, maintaining a professional, confidential and responsive approach.

Having worked in an administrative support role, you will have exceptional organisational skills and will support the Senior Leadership with their day-to-day activities, including the monitoring the progress of their various projects and organising, as required, internal and external meetings for each SLT member including sector-wide meetings.

What we’re looking for:

A co-operative working style – you’re able to work well with others, communicating clearly and consistently with your job share partner, and you thrive working at a steady pace with a desire and willingness to help others

A confident user of MSOffice and experience of managing multiple diaries and priorities – you’re efficient and organised, produce high quality accurate work, are able to carry out instructions carefully and respond promptly to enquires.

Strong verbal and written communication skills and a team-oriented focus

Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines

Applications will be particularly welcome from those who have volunteered or worked in a charity, are educated to A level or equivalent and have previously worked in a busy administrative office, in a role that provides support to multiple people.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· Company car for front line care posts

· Time off in lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

· A recommend a friend recruitment referral bonus scheme

If you’d like to find out more about working with us, please click here. More information can also be found in our Candidate Pack.

How to apply:

To apply, please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Closing date: 25 May 2025

Please disclose in your cover letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we encourage applications from all backgrounds. Registered Charity No: 1070532

CHARITY FOUNDATION MANAGER REQUIRED

James Marshall Foundation (JMF) is a long-established local charity. Its mission is to support financially disadvantaged young people aged 4 to 24 years old living in Harpenden, Wheathampstead, Kimpton, Redbourn, Flamstead or Markyate by awarding individual grants for education and career development opportunities.
In 2024, JMF awarded over 850 individual grants totalling £200,000.

We are seeking a dedicated Foundation Manager to oversee the operational and strategic management of the James Marshall Foundation.

The JMF has an endowment and as such, our focus is on the effective distribution of funds to support our objectives and ensuring the long-term sustainability of the charity.

The Foundation Manager is responsible for, amongst other things, managing the grant process, overseeing financial stewardship (including in respect of the foundation’s properties), supporting the trustees, fulfilling compliance and reporting obligations, and maintaining the visibility of JMF with local schools and other relevant bodies. The Foundation Manager will manage a team of 3 part-time Foundation Associates.

The role is based in our office in Harpenden, with the expectation of hours being 28–30 hours a week on a minimum of 4 days. Attendance at some evening meetings will be required.
Salary: £45–50,000 FTE

We are looking for a proactive individual with strong organisational skills and attention to detail.
Financial experience and excellent communication skills essential.

Closing date for applications: 0900 Tuesday 6th May 2025

We’re looking for an analytical, detail-oriented professional to join our senior management team as Finance and Operations Manager. You’ll ensure the smooth operation of our financial and legal aid reporting processes and manage office contracts across our three locations.

Salary: £38,700 per annum, plus 4% pension contributions
Reports to: CEO, Trustees, Finance Board of Trustees, and SMT
Term: Permanent, Full-time (35 hours per week)
Based at: SWLLC’s Croydon Office / Hybrid working available

For more details, please see our application pack. 

To apply, send us your CV and covering letter (no more than two pages of A4), clearly outlining how you meet the person specifications and why you would like to join South West London Law Centres.

Applications without a covering letter will not be considered.

Closing date: 5 pm on 02/05/2025

This is an exciting new role for hte Trust as it seeks to uplift and empower the people of Evesham in Worcestershire.

The Trust has secured funding for a new COO who will support, encourage, lead and develop the Trust into our next chapter.

We are an established Community Centre with a brilliant, dedicated and highly motivated small staff team with lots of volunteers.  We have a wide range of commumity centre users, and estblished partnerships and networks.  The Trustee body have recently set a new Vision and Priiorites process; and we are working with a community research body and fundraising strategy.  Our new COO will work to support and develop all this towards a sustainable future.

Part of this new role will be to support one of our key projects become an independent charity in their own right; and to work on the vision for social housing/supported housing locally with linked buildings in the HIgh Street.

Further information is in the Job Pack.

Action in rural Sussex is seeking a customer-focused, friendly Adviser to join our expanding community buildings team.

Community halls form a vital part of thriving communities, especially in rural areas, providing inclusive, accessible local spaces for a wide range of wellbeing, educational, and recreational activities. They contribute to community health and wellbeing, help overcome isolation, reduce car travel and impact on the environment, and strengthen community cohesion.

Our community buildings team works with community spaces across Sussex, particularly charitable village halls, providing managers and trustees with specialist advice and information via our information portal, online discussion forum, newsletters, training and networking events, and bespoke individual support.

We would welcome applications from individuals who have experience and knowledge of running community buildings, as well as the ability to put together lively, readable newsletters, web and social media content to keep halls up to date with current developments.

If you share our vision of active, thriving communities, full of choice and opportunities for everyone, regardless of their circumstances., then we would love to hear from you.

Operational Leadership:

• Provide strategic leadership to the Senior Management Team's and it’s operational functions, ensuring efficient and high-quality service delivery.
• Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
• Continuously streamline processes and workflows to improve operational performance.
• Deputise for the CEO when required, representing the organisation at events, meetings, and in day-to-day operations.

Strategic Planning and Execution:

• Collaborate with the CEO and support, manage and develop the senior management to shape and execute the charity’s strategic plan.
• Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
• Identify opportunities for growth, cost optimisation, and improved service delivery.

Board of Trustees Liaison:

• Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
• Work closely with the CEO to ensure transparency, accountability, and alignment with the Board's expectations.
• Attend Board meetings and provide insights on operational challenges, opportunities, and key achievements.

Financial Management:

• Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.
• Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
• Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.

People Management and Development:

• Line manage and develop the SMT (nine managers)
• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish performance goals and metrics for staff, offering regular feedback and development support.
• Promote an inclusive, diverse work environment that values employee engagement and professional growth.
• Oversee recruitment, onboarding, performance management, and retention strategies.

Risk Management and Compliance:

• Develop and implement strategies to identify, assess, and mitigate operational risks.
• Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.
• Implement internal controls and governance practices to safeguard the charity’s reputation and assets.

OTR is a charity committed to improving the mental health and wellbeing of the young people in Bath and North East Somerset (BANES). Our current five-year strategy seeks to strengthen the reach of OTR with those young people that need us most. We know there are barriers for young people engaging in the support they need, and that we have a responsibility to address those barriers and ensure the young people that need our support – get it.

OTR is at a pivotal moment, with significant opportunities for growth and innovation. We seek a dynamic, mission-driven leader who can balance strategic vision with hands-on engagement to be our next CEO.

With a strong foundation, a dedicated team, and an engaged board, this is a compelling leadership opportunity to shape the future for young people’s support in BANES.

As CEO, you will drive our mission of empowering young people and transforming lives and lead a values-driven, people-first organisation, ensuring our person-centred services continue to provide life-changing support to those in need.

You will be a collaborative and entrepreneurial leader with senior leadership experience in the voluntary sector. You will demonstrate expertise in strategic planning, financial oversight, and stakeholder engagement.   

A key objective for our new CEO will be to lead our strategy on income generation, therefore we’re looking for someone who can bring this experience to our organisation.

This is an exciting and pivotal leadership role with opportunities to expand, build new partnerships, and strengthen collaboration across our partnerships and locality. You will embody inclusive leadership, empowering people to feel valued, respected, and able to contribute their unique perspectives and talents. 

Bring your charismatic drive and passion for environmental issues to lead CPRE London towards its vision and manage its strategic direction and delivery. This is a rare opportunity to lead an organisation at the cutting edge of policy regarding green spaces and the environment, housing and planning. You will manage a small but motivated team of staff and dedicated volunteers. We are looking for candidates with the confidence to pitch for new funding, coupled with achievements in lobbying and liaison work across the environmental space.

CPRE London is a leading environmental charity in the capital, an independent charity and the London regional branch (1 of 42) of the national CPRE organisation, ‘The Countryside Charity’.

The focus of our campaigning is to make London a well-planned, greener, climate-resilient and nature rich city, which benefits everyone.

Skills in leadership, communication, negotiation, and project management are needed to run our operations. In addition to leading CPRE London you will run our London-based urban projects with allies in the environmental sector.  You will also work closely with a supportive board of trustees. 

Currently at the exciting stage of developing the London Tree Ring project, additionally we are involved in many more initiatives such as Healthy Streets Scorecard and GoParks London.

Tomorrow’s Warriors, a leading charity dedicated to promoting diversity and inclusion in music, is on the lookout for an experienced Finance Manager. This is a unique opportunity to join a dynamic team and play a pivotal role in our financial operations. If you are a seasoned finance professional with a knack for strategic planning and a commitment to excellence, we want to hear from you!

Closing date Tuesday 6th May

First interview (online) Monday 12th May

Second interview (in person) Friday 16th May

About the role

The Finance Manager plays a pivotal role as a key advisor to the CEO, SMT and Board of Trustees, providing professional insights into financial matters to support effective planning and decision making. You will lead on all aspects of financial management including budgeting, accounting and compliance, financial management of grants and liaison with our auditors.

Please make sure to download the full Finance Manage Recruitment pack before you apply.

Main Duties and Responsibilities

• Monthly/Quarterly reconciliation of balance sheet and Profit & Loss accounts.

• Manage accruals and prepayments.

• Reconcile intercompany accounts.

• Manage Withholding Tax certificates

• Maintain Fixed Asset Register.

• Produce timely, detailed, and accurate quarterly financial reports and cashflow forecasts with variance management, to enable management decision making and for submission to funders.

• Work collaboratively with colleagues to produce an Annual Budget.

• Manage the organisation’s investment platform to maximise investment income and oversee cashflow management.

• Assist with the financial aspects of funding applications and monitoring reports.

• Manage audit compliance and the year-end audit process, providing the necessary information to external auditors.

• Complete statutory returns to Charities Commission and Companies House

• Manage Trustee governance at Charities Commission and Companies House

• Manage Gift Aid processing and HMRC returns.

• Manage all annual insurances and stakeholder pension scheme.

• Line-manage a part-time bookkeeper who oversees the purchase and sales ledger functions, bank payments and reconciliations, processing credit card and expense transactions, donation platform reconciliations and pension auto enrolment compliance.

• Provide ad hoc financial information to the CEO, SMT and Board as required.

• Be an active lead in the financial management of the company providing reports to the SMT, Board and funders

• Lead on providing insight into the financial aspects of the organisation’s activities.

Eligibility to apply: You must be resident in the UK and already have permission by law to work in the UK. Note: we are unable to consider any request to sponsor a work permit application.

Previous applicants need not apply, thank you.

Following the return of our co-founder Becca Dean MBE as CEO, we're excited to be recruiting for several new roles as we move into the next chapter of our journey. Having recently celebrated our 12th birthday, we're more determined than ever to reach even more girls and young women, and we’re building a brilliant team to help us do just that. If you're passionate about empowering the next generation, we’d love to hear from you.

THE ROLE

The Deputy CEO will play a pivotal leadership role, working closely with the CEO to drive the organisation’s strategic vision, operational excellence, programme leadership, and financial sustainability. As a key leader, you will oversee critical functions, ensure high-impact programme delivery, and strengthen partnerships that expand our reach and influence. You will also act as a key external representative of The Girls’ Network, advocating for our mission and developing relationships with funders, partners, and stakeholders. Additionally, you will deputise for the CEO as required, ensuring continuity of leadership and decision-making in their absence.

Key Responsibilities

Deputy CEO Leadership

• Deputise for the CEO as required, leading key meetings, making strategic decisions, and ensuring seamless leadership continuity.
• Support the CEO in monitoring and reporting against The Girls’ Network’s operational performance, ensuring KPIs are being delivered in line with Trustees’ expectations.
• Support on budget planning and cost control, ensuring financial sustainability.
• Build positive Board relationships and act as an ambassador for The Girls’ Network.
• Ensure a crisis communications strategy is in place and manage risk monitoring and mitigation.
• Lead, support, and motivate staff, fostering a culture of high performance.
• Oversee internal communications, ensuring staff are informed and engaged.

Strategic Leadership & Organisational Growth

• Develop and deliver strategy and operational plans in collaboration with the CEO.
• Work with the Head of Fundraising to ensure sufficient income to sustain and grow programmes.
• Act as joint lead for organisational safeguarding (with the Head of Programme Delivery & Development), ensuring policies and procedures are in place and followed.
• Represent The Girls’ Network externally, speaking at events and strengthening strategic partnerships.
• Stay up-to-date on national and regional policy developments affecting girls, mentoring, and education.
• Embed a girl-centred approach to organisational development and ensure programme impact is maximised through innovation and the use of technology.
• Report to the CEO and Board on programmes and safeguarding.

Programme Leadership & Delivery

• Provide strategic leadership for programmes, ensuring stability and growth in existing regions and identifying opportunities for expansion.
• Lead on innovation, piloting new programme elements, systems, and processes to enhance efficiency, impact, and revenue generation.
• Ensure programme decisions are informed by data, research, and organisational learning.
• Oversee quality assurance and impact measurement, ensuring consistency across regions and effective reporting on mentee outcomes.
• Oversee programme pipeline, targets, and income generation from schools, reporting to the Board.
• Maximise relationships with key stakeholder groups (mentees, schools, partners, ambassadors, and mentors) to enhance engagement, experience, and retention.
• Lead, support, and motivate the Programme Delivery Directorate, aligning OKRs with organisational goals.

Programme Delivery & Reporting

• Stay informed about best practices in mentoring, gender equality, and social mobility to ensure maximum programme impact.
• Use data and feedback to continuously develop and refine programmes.
• Ensure robust processes and procedures are in place to optimise resources and impact.
• Oversee the mentor network, ensuring engagement, retention, and a high-quality experience for both mentors and mentees.
• Support the Ambassador Programme Lead in integrating the Ambassador Programme with the mentoring programme.
• Report quarterly to the CEO on programme KPIs, including participant numbers, impact metrics, stakeholder perceptions, and regional variations.
• Prepare quarterly reports for the CEO and Trustees.

Management & Training

• Manage the Senior Programme Team, overseeing performance, development, and wellbeing.
• Support programme teams to deliver growth and impact targets with consistency.
• Ensure the Ambassador Programme is successfully implemented and contributes to an engaged network of former mentees.

Safeguarding Leadership

• Serve as Joint Safeguarding Lead, with accountability for safeguarding decisions.
• Oversee Designated Safeguarding Officers and ensure all policies and procedures reflect best practice.
• Review and approve key training materials, particularly those shared externally.
• Maintain oversight of safeguarding systems, including managing the safeguarding phone and any related rota.

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• Proven senior leadership experience, ideally within a non-profit, education, or youth-focused organisation.
• Strong strategic thinking skills with the ability to drive organisational growth and impact.
• Experience managing programmes, operations, and teams at a senior level.
• Track record of securing and managing funding, including corporate, trusts, and foundations.
• Exceptional relationship-building skills, with experience in stakeholder engagement and external representation.
• Strong financial acumen and experience overseeing budgets and financial planning.
• Passionate about social mobility and gender equality, with a deep commitment to The Girls’ Network’s mission.

Desirable

• Experience of working with mentoring programmes or youth-focused initiatives.
• Knowledge of policy and advocacy related to education, social mobility, or gender equality.
• Experience working with Boards of Trustees or governance structures.

WHY JOIN US?

• Opportunity to play a crucial leadership role in a high-impact, mission-driven organisation.
• Collaborative, ambitious, and values-led culture.
• Flexible working environment with a commitment to staff wellbeing.
• The chance to make a real difference in the lives of thousands of girls across the UK.

HOW TO APPLY

Applications will be reviewed on a rolling basis, so early application is encouraged. If a high number of applications are received, this advert will be closed early (with a minimum of 24 hours’ notice). We regret that due to time constraints, we will not contact you if you are not selected for interview.

Due to the high volume of applications we receive, we are unable to respond to individual requests for further information about the role.

Visit our website for the candidate pack and further details on how to apply.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.