Ux jobs

World Horse Welfare are seeking an experienced IT professional to join the charity. The aim of this role is to encompass the organisation’s Helpdesk (1st through 3rd line support) and IT Technician responsibilities to include day to day support, issue resolution, repairs, maintenance and improvements as well as project support. This role is based at our head office in Snetterton, Norfolk and will support all our sites across the UK as well as end users abroad. Occasional travel to our four UK sites will be required.

We are looking for someone with experience in Windows Operating Systems (Pro/Enterprise & Server), Android OS, M365 administration (including Entra ID, Intune, SharePoint, Exchange Online), Windows Server (DHCP, DNS, Active Directory, Print) and Networking (including routers, switches, cabling, APs).

The successful candidate will have great people & communication skills and be able to communicate concepts and instructions clearly to people with non-technical backgrounds.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

Closing date for applications: Wednesday 16th July 2025

Marketing & Projects Coordinator: We're looking for a detail-oriented and proactive individual to join our high-performing marketing function at Islamic Help in a unique role at the intersection of project management, internal communications, and marketing delivery.

Responsible to:      Director of Marketing & Technology

Status:                        Full-time, Permanent 

Salary:                        £26k-£29k (dependent on experience) 

Location: Birmingham – primarily office-based

Deadline for Applications: 6pm Friday 1st August 2025

Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003 and has provided support and assistance in 49 countries. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.

As part of our continuing commitment to improve and enhance our relationships and communications with our donors and stakeholders, we are currently seeking a Marketing & Projects Co-ordinator who will be based at our Birmingham office.

WHAT WE OFFER

Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.

- Holiday entitlement of 30 days per financial year (for full-time roles; includes bank holidays entitlement – due to the nature of the role, you may be required to work on bank holidays)

- Personal learning and development opportunities.

- Automatic enrolment into our workplace Pension Plan (option to opt out).

- Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.

- Free office car park for staff.

The Role

We are looking for a detail-oriented and proactive Marketing & Projects Coordinator to join our high-performing marketing function at Islamic Help. This is a unique role that sits at the intersection of project management, internal communications, and marketing delivery.

You will not be solely responsible for designing social media posts, editing videos, or running ad campaigns - we already have expert teams in place for that. However, you will be invited into those processes, with opportunities to observe, contribute, and grow. We are always open to ideas that improve our work, and there is definitely scope for development in this area of marketing over time.

The core of this role is to co-ordinate, connect, and communicate - ensuring that everything runs smoothly, projects are delivered on time, and the many moving parts of the marketing department stay aligned.

This role doesn’t require deep experience in marketing execution. At its heart, it’s a project management and stakeholder coordination position. However, it’s ideal for someone with an interest in marketing and communications who wants to gain exposure and experience across a full marketing ecosystem - including brand, paid media, video, SEO, digital infrastructure, and more - in a fast-paced, mission- and results-driven environment.

You’ll work closely with the Director of Marketing & Technology, the Senior Marketing Officer, and a broad mix of outsourced specialists, including Google Ads experts, SEO consultants, graphic designers, videographers, performance marketers, and UI/UX professionals.

This is a role for someone who thrives in a structured, high-output setting, wants to be part of work that makes a real difference globally, and is eager to gain deep experience in the full A-Z of how a professional marketing team functions.

Key Responsibilities

Project Coordination

• Track and manage marketing projects from inception to completion, ensuring they are delivered on time, to spec, and aligned with brand standards
• Coordinate between internal departments and external specialists (e.g. video teams, print houses, performance marketing agencies)
• Schedule meetings, follow up on action points, and ensure teams stay on track
• Maintain clarity on project timelines, tasks, ownerships, and deadlines
• Manage platforms such as Asana, Hootsuite, and shared file systems to monitor workflow and progress.

Internal Communication & Stakeholder Liaison

• Gather marketing-related needs from other departments across the organisation
• Clarify briefs, manage expectations, and feed this information to relevant creatives or external vendors
• Ensure alignment between campaign objectives and deliverables
• Flag blockers or conflicts early and work with senior leadership to resolve them.

Marketing Support (Fluency, Not Ownership)

• Engage with marketing tools and channels (e.g. Hootsuite, social platforms, content schedules), not as the creator, but as a coordinator
• Analyse and review creative outputs (e.g. social posts, videos, copy) for basic accuracy, alignment, and tone
• Provide constructive feedback or flag potential issues to relevant team members
• Respond to or escalate social media engagement (e.g. DMs, comment moderation) when needed.

Research & Trend Monitoring

• Conduct market research to identify trends, opportunities, or gaps within the sector
• Feed relevant insight to the Senior Marketing Officer and Director to help shape campaign direction
• Monitor sector activity and competitor positioning.

 About you 

For us, it’s not just what we do, it’s how we do it. Our values are important to us and we’re looking for people who will live and breathe them. 

Why This Role Might Be Right for You

• You want to build your career in marketing and/or project management without needing to create all the assets yourself
• You love organisation, timelines, responsibility, and making things happen
• You’re a natural communicator who can keep teams and tasks aligned
• You work well under pressure and don’t shy away from responsibility
• You’re passionate about doing work that supports meaningful causes and helps people around the world
• You want to grow within a professional, supportive team that’s delivering real-world impact.

Skills & Attributes

Required

• 100% command of English, both written and verbal
• Excellent communication and interpersonal skills
• Extremely IT literate, with the ability to learn new platforms and systems quickly
• Strong project management and coordination abilities
• Exceptional time management and organisational skills
• Calm and solution-oriented under pressure
• Comfortable and proactive in seeking guidance or help when needed
• Passionate about the work, the sector, and making a difference — this is not the right role for someone simply looking to clock in and out.

Desirable

• Familiarity with marketing platforms (e.g. Hootsuite, HubSpot, Meta Business Manager, Google Analytics, etc.)
• Some prior experience in a fast-paced or stakeholder-heavy environment
• A career interest in marketing, communications, or project management.

Additional information   

Safeguarding: We are an organisation that takes safeguarding very seriously. All staff will be expected to adhere to our policies, processes, and approach.    

How to Apply 
 
To apply, please email your CV and covering letter detailing how you meet the requirements for the role.

We regret that only shortlisted candidates will be contacted. 
 
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability. 

Note: Strong applicants may be contacted sooner, ahead of the closing date of 1st August 2025.

Learning Technology Developer (Part-Time) 

Location: London (Hybrid) 

Salary: £36,555.26 per annum pro rata (actual salary £29,244.21) 

Contract Type: Fixed term until July 2026 

Working hours: 28 hours per week 

Closing Date: 21st July 2025 

Are you a creative and tech-savvy learning professional with a passion for making a difference? Join the Money Advice Trust as a Learning Technology Developer and help us support debt advisers across the UK through high-quality, accessible digital learning. 

Our Wiseradviser training platform equips front-line debt advisers with the knowledge and skills to help people tackle debt and manage money with confidence. As Learning Technology Developer, you’ll play a vital role in enhancing this service by improving the design, delivery, and accessibility of our e-learning content. 

What You’ll Be Doing 

• Design, develop and maintain our Digital e-learning content to enhance course functionality and user experience. 

• Manage or assist on e-learning and webinar projects from end to end—scoping requirements, managing timelines, testing and launching. 

• Provide first-line support for our LMS, troubleshoot learner issues and ensure the platform runs smoothly. 

• Review learner feedback, identify opportunities for improvement, and help evolve our learning offer through regular content and platform updates. 

What We’re Looking For 

• Experience updating and maintaining e-learning courses 

• Competence with Microsoft Office, learning software, HTML, CSS and JavaScript 

• Strong organisational and communication skills 

• Experience managing projects and suppliers 

• Ability to work independently, prioritise tasks, and meet deadlines 

Why Join Us? 

This is an exciting opportunity to work within a supportive and forward-thinking team. 

We believe in taking care of our people, and we offer a great range of benefits, including: 

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Flexible hybrid working arrangement

• Generous Life Insurance

• Free will writing 

• Wellbeing days to support your mental health

• A healthcare cashback scheme

• Access to an Employee Assistance Programme

• Enhanced maternity and adoption leave and pay

• A birthday voucher to celebrate your special day. 

The Money Advice Trust is committed to equality, diversity and inclusion. We welcome applications from all backgrounds, especially those underrepresented in the advice and technology sectors. 

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.   

We are looking for talented individuals and therefore, we value authentic applications and prefer to see your own words and experiences reflected in your application. Please refrain from using AI-generated content, as we want to understand your genuine interest in this role and your own unique perspective 

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you 

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website. 

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve. Our vision, underpinned by our values, We put people first, We support each other, we solver problems, is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and to make the Money Advice Trust an employer of choice. 

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted.  

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

We are seeking a forward-thinking Business Communications & Marketing Manager to lead our strategic business communications and marketing initiatives with a clear focus on emerging technologies and AI. Working within a small, dynamic team, the Business Services Communications and Marketing Manager will play a pivotal role in creating and managing engaging, compelling, high impact communications across digital and print platforms to support critical growth. The postholder will need to remain adaptive to fast-paced tech advancements, whilst aligning tightly with the charity’s innovation-driven mission. 

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 20 July 2025.

Interviews will likely be held during the weeks of 4 and 11 August 2025.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org. 

An opportunity as arisen for an experienced marketing professional to join our team at Halton Haven Hospice.

The Hospice is looking to recruit a Marketing and Communications Manager to lead on developing our marketing strategy and to actively engage in running marketing campaigns both internally and externally at the hospice. The successful candidate will be able to build on our existing relationships with local media and our community, whilst also having the ability to shape our marketing plans for the future.

The post-holder will be responsible for managing our website and social media content, writing and co-ordinating press releases and case studies, supporting the promotion of events and appeals and working with colleagues to develop a new marketing and communications strategy.

We are looking for someone who has experience in working cross-departmentally to deliver high-quality campaigns, and who has the ability to handle emotive topics in a sensitive yet compelling manner. The successful post holder must have a positive attitude, be highly motivated, enthusiastic, and friendly. We are looking for someone with proven experience in marketing or a related field, previous charity experience would be a benefit but not essential.

Benefits include company pension, generous annual leave, free parking, health care scheme, excellent training and development courses, additional long service annual leave entitlement and discounted meals.

Modern Workplace Analyst
Information Services
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£40,312 per annum
Application deadline: 12pm (midday) on Friday, 18 July 2025

About the role:

To provide engineering and technical support in the delivery of enterprise-wide IT Modern Workplace services to the Museum's circa 1,000 staff, for partners and guests who use the Museum's services. The successful candidate will work as part of the third line team of engineers responsible for the Museum's Modern Workplace across visitor services, operational and curatorial departments.

Key areas of responsibility:

• Microsoft 365 Services (operational support)
• Custom applications (server and client)
• Device configuration and management
• Documentation (technical and process)
• Maintain technology roadmaps and evaluate and test new modern workplace solutions
• Provide operational support including supporting the Museum to understand how core productivity solutions are consumed and make recommendations on how best to improve the end user experience, with particular emphasis on the use of Microsoft 365 Services
• Preventative maintenance ensuring systems are well maintained, documented, monitored and alerts are responded to appropriately
• Utilise ITIL frameworks to deliver services and change control

About you:

The successful candidate should have the following skills as well as experience with the following technologies:

• Microsoft Active Directory
• Entra ID
• Intune Device Management (Windows 11, macOS, Android and iOS)
• PowerShell
• Microsoft Windows Server 2019+
• Microsoft Group Policy
• Results driven with strong interpersonal skills

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of to support you with your application, please provide details

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: . Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here:

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about three days a week.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Salary: £47,606 per annum

Grade: 2

Position type: Fixed term contract for 12 months (Maternity Cover) Full time, 37.5 hours a week (Flex hours considered) Ideally to start in September/early October.

Responsible to: Global Head of Communications & Digital

Direct reports: Social Media & Paid Ad Manager, Email Marketing Officer, Website Manager

Location: Truro, Cornwall (hybrid - mixture of office and home working) or remote working (UK only with travel to Truro 2x per year).

Role purpose:

This role manages the UK digital team, driving our digital presence, supporting fundraising and leveraging new digital opportunities. You will also be part of a project to scale digital advertising and performance marketing. The role is focused on optimising the ShelterBox UK digital channels, including website, social media, email marketing and digital advertising, to reach new target audiences, grow engagement, and increase digital income.

You will drive a high-quality and consistent online experience that responds to the values, needs and behaviours of warm and new supporters - ensuring all our digital content is well planned, cohesive and on-brand.

As part of the Communications & Digital team, you will work collaboratively with colleagues across the Fundraising and Communications department to deliver digital activity and supporter journeys that support fundraising campaigns and appeals, performance marketing, as well as awareness and educating audiences on the issues faced by people after disaster.

You will line manage a Social Media & Paid Ad Manager, an Email Marketing Officer and the Website Manager.

We are hoping to ensure a two-week handover period with the current post holder.

Who are we looking for?

ShelterBox is looking for someone with experience managing a digital team, with an up-to-date understanding of digital channels and delivering digital campaigns and advertising. You are passionate about creating and growing high-quality online experiences.

Paid media is an area of strategic growth, so experience of managing digital ads and always on advertising is essential, as well as experience of working with agencies.

You are experienced in taking a data and evidence-based approach, testing, gathering insights and driving improvements that improve user experience and conversion rates.

This role is full of variety, working collaboratively with other teams to deliver a range of digital projects. You will join a friendly and vibrant Fundraising & Communications department in our mission to make ShelterBox a household name and raise money to fund emergency shelter after disaster.

Job Description

Duties will include but not be limited to:

Digital marketing and strategy

• Oversee the delivery of the digital strategy.
• Alongside fundraising colleagues, the Social & Paid Advertising Manager, and an external agency, play an active role in the strategic priority project to upscale digital ads and performance marketing to drive income.
• Oversee the social media for organic reach and engagement and developing fresh approaches as algorithms change.
• Oversee the delivery of our email marketing, increasing email engagement, boosting income, and improving retention.
• Oversee the website, ensuring all web pages are written for digital audiences and fully optimised for search.
• Oversee planning for cohesive integrated campaigns that roll out across our channels.
• Provide analysis and monitoring of digital activity, using data and analytics to inform future campaigns and content strategy.
• Ensure budget is allocated efficiently and delivering value.
• Ensure your team are reviewing new technologies and platforms, keeping the department informed of developments in digital marketing, and encourage the digital team to seek out and identify new trends.

Sharing knowledge and best practice

• Play an active role in the growth of paid digital marketing.
• Provide quality control across web, email and social - coaching your team on copy, tone of voice and visual aspects of our digital work.
• Manage relationships with third-party digital agencies and suppliers.
• Build positive, collaborative relationships with stakeholders across FundComms department.
• Educate and encourage other staff members on the use of digital best practice and promote its use within the charity.

Team management

• Three direct reports: an Email Marketing Officer and Social Media & Paid Advertising Manager and Website Manager - to deliver quality digital activities and channels.
• Manage and coach team to produce high quality digital content that's on-brand designed to increase reach and engagement with target audiences.
• Develop direct reports through reviews, setting objectives and identifying training where needed.
• Motivate team members to deliver excellence in everything they do.

Other duties

• Any other duties as deemed necessary to support the Comms & Digital team.

Chief Business Improvement and Technology Officer

We are looking for a Chief Business Improvement and Technology Officer to lead our efforts in quality, assurance and compliance, business reporting, and technology and digital transformation.

If you are excited by the opportunity to lead across business improvement, compliance, data insights, technology and to be part of a collaborative leadership team, then we would love to hear from you.

Join a leading charity provider of mental health services in England. Every year, the organisation supports thousands of people through its network of groups, services and helplines. The vision is for equality, fair treatment and maximum quality of life for everyone affected by mental illness. Help reach that goal by applying today.

Position: Chief Business Improvement and Technology Officer

Location: London/Hybrid

Hours: Full time, flexible working available

Salary: £85,453 to £102,956 based on experience

Contract: Permanent

Closing Date: 5pm, 4 August 2025

Interviews: Interviews will be held in two stages: the first stage with our Executive Team and second stage with the Chief Executive and representatives from our Board of Trustees. Interviews will take place weeks commencing 1 and 8 September 2025.

Candidates may be asked to complete psychometric assessments as part of the recruitment process.

The Role

As the Chief Business Improvement and Technology Officer, you will lead efforts in quality, assurance and compliance, business reporting, and technology and digital transformation. You’ll ensure services are high-performing, compliant, and continuously improving, and that systems and insights support everything from frontline care to national campaigning. This role is a key member of that team, working alongside the Deputy Chief Executive, Chief Operating Officer, Chief Finance Officer, and Chief People Officer. Together, you will shape the organisation’s strategy, culture, and delivery.

About You

We are looking for someone with senior leadership experience in technology, digital, data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline service and wider programme and practice delivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both operational decisions and external campaigning and influencing.

You will have experience of:

• Technology, data, or business improvement in the charity, health, or social care sectors.
• Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment.
• Deep understanding of data protection, compliance, quality assurance, and governance.
• Using data and digital tools to support and improve service delivery, and/or policy development, campaigning, and public engagement.
• Building and leading multidisciplinary teams across technology, insight, digital development, and compliance.
• A collaborative, mission-led approach to leadership

About the Organisation

Work for an organisation that research shows is one of the most trusted major voluntary sector brands.  In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do.  The charity supports tens of thousands of people every year to get through crises, live independently and feel that they do not have to face mental illness alone. For over 50 years, the charity has campaigned for the rights of people severely affected by mental illness whilst working tirelessly to ensure that the people they support have a voice at all levels of the mental health system.

Benefits include:

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as Business Improvement, Technology, Compliance, Digital, Data, Insights, Impact and Insights, Data Protection, Head of Business Improvement, Head of Technology, Head of Compliance, Head of Digital, Head of Data, Head of Insights, Head of Impact and Insights, Data Protection Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

In response to NHS Long Term Plan priorities and building on established local partnerships and place-based system transformation, our vision in Bexley is to transform our model of mental health and wellbeing care and support. We aim to provide accessible, responsive, and inclusive mental health support across the local area. This system-wide transformation will redesign how community mental health services are delivered and experienced, placing communities and individuals at the heart of what we do and how we do it.

The Community Mental Health and Wellbeing Hub will sit alongside and compliment those provided by primary and secondary care ensuring that by working together anybody who needs a service sees the right person at the right time, through a single point of entry. Together, we’re making sure we’re walking alongside people who need support every step of the way, making sure they are ok, making sure they’re accessing relevant support and then thinking about their next steps. This delivers against the NHS’s vision for mental health care and support through more local, community mental health services and how community services should offer whole-person, whole-population health approaches.

Job Purpose

To provide strategic and  operational leadership for the Bexley Mental Health  Hub, which is an integrated service between Mind in Bexley,  Oxleas NHS Foundation Trust and London Borough of Bexley Adult Social Care . The postholder will play a key role in supporting three partners to deliver an  integrated service, ensuring alignment, coordination, and high standards across both organisations. They will work closely with the Clinical Nurse Specialist and other senior leads to ensure service delivery is safe, effective, and responsive to community needs.

This position requires the ability to deliver results at pace, balancing strategic oversight with hands-on leadership. The postholder will manage a team of clinical and non-clinical staff, ensuring performance, professional development, and wellbeing are prioritised. They will promote continuous improvement, foster collaboration, and oversee scheduling, facilities management, compliance, and adherence to regulations. Progress will be reported through personal representation at key stakeholder meetings. A strong commitment to ensuring the service meets the needs of Bexley residents is essential.

Key Responsibilities

Strategic and Operational Leadership

• Lead the day-to-day operational delivery and continuous development of the Bexley Mental Health and Wellbeing Hub, ensuring services are high quality, efficient, and aligned with strategic objectives.
• Provide operational oversight across Oxleas and Mind in Bexley, ensuring integrated pathways and a seamless service user experience.
• Play a key role in supporting two integrated services, promoting effective joint working and service alignment.
• Work closely with the Clinical Nurse Specialist to align clinical leadership with operational priorities and ensure consistent care standards.
• Oversee scheduling of services and resources to ensure timely, effective support across the system.
• Develop links with local community organisations to support delivery of services in these communities
• Demonstrate the ability to deliver results at pace, driving performance and responding quickly to emerging issues.
• Monitor KPIs and contract requirements, report outcomes to senior stakeholders and commissioners, and take corrective action where needed.
• Ensure services reflect local health needs and priorities so that the Hub consistently meets the needs of Bexley residents.
• Report progress through personal representation at strategic forums, operational boards, and stakeholder meetings.

Service Integration and Improvement

• Identify operational efficiencies, challenge outdated practices, and lead service development initiatives.
• Build and maintain strong relationships with partners and stakeholders to support integrated care pathways.
• Lead and coordinate multi-disciplinary teams, ensuring role clarity, effective communication, and shared accountability.
• Address barriers to collaboration and develop initiatives that enhance joint working and system responsiveness.

Quality Assurance, Governance, and Risk

• Support Clinical Lead with aspects of quality assurance, governance, and risk across both services, embedding safe and robust practices.
• Ensure full compliance with health and safety,, clinical governance, and data protection regulations.
• In partnership with Adult Social Care and Oxleas ensure appropriate safeguarding process are in place and followed
• In partnership with Adult Social Care and Oxleas ensure  incidents and complaints are safely managed and responded to appropriately, complete audits and ensure action plans are developed and delivered to improve outcomes, using insights to inform quality improvement.
• Support services to meet all statutory, regulatory, and contract standards.

Workforce Leadership and Development

• Manage a team of clinical and non-clinical staff, including recruitment, supervision, appraisal, and performance management.
• Promote wellbeing, inclusivity, and professional development across all staffing groups.
• Lead the implementation of competency frameworks, staff development plans, and training programmes.
• Provide expert guidance on complex cases, staff issues, and operational decisions.
• Support a positive workplace culture that values learning, accountability, and compassion.

Onboarding and Training

• Develop and deliver structured onboarding for new staff, aligned with organisational policies and best practice.
• Coordinate ongoing learning and reflective practice opportunities across both services.

Performance Management

• Establish measurable goals for staff and services, conduct evaluations, and provide feedback.
• Use coaching and supervision to build capability and confidence within the team.

Supervision and Support

• Offer regular 1:1 supervision to clinical and non-clinical staff, promoting open communication and support.
• Respond to staff concerns in a timely, fair, and supportive manner.

Conflict Resolution

• Address interpersonal or performance issues promptly, using appropriate strategies to resolve tensions.
• Maintain a healthy and productive team dynamic.

• Encourage staff input in service development, innovation, and decision-making.

Workload Management

• Monitor workloads and staffing levels to prevent burnout and support sustainability.
• Implement effective prioritisation and resource allocation strategies.

Communication and Reporting

• Maintain open, consistent communication across the workforce through meetings, briefings, and visible leadership.
• Analyse and present service data for planning, improvement, and commissioner reporting.

Innovation, Evaluation, and Policy Implementation

• Lead the development of evaluation tools and service reviews to track outcomes and drive innovation.
• Translate policy and strategic priorities into operational delivery across both organisations.

General Duties

• Uphold the values and policies of both Oxleas and Mind in Bexley.
• Oversee the management and maintenance of facilities, ensuring safe, compliant, and inclusive environments.
• Undertake other duties as required, in line with the role and organisational priorities.
• This role will require agile working across the London Borough of Bexley to attend meetings and be present at clinics and offices where the MH Hub work from.
  
  Interviews are due to take place week commencing 21st July 2025.

The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.