Ux jobs

Flying Cars Innovation is looking for a hands-on digital fundraising expert to help create, test and pilot bold new fundraising propositions for charities.

This is not a traditional digital fundraising role. You won’t be spending your time endlessly optimising existing campaigns. Instead, you’ll use your digital expertise to help bring new fundraising ideas to life, starting with early audience insight, moving through idea generation and smoke testing, and then helping clients pilot new propositions capable of generating £1m+ in income.

You might be a digital fundraiser, paid social lead or acquisition specialist who has often thought:
“This campaign isn’t going to fly. It would work so much better if we launched a new product instead, and I have some great ideas.”

In this role, you’ll:

• Co-create new fundraising propositions with audiences

• Prototype new innovations, via qualitative testing, quantitative testing and in-market testing

• Use digital signals and performance data to judge whether ideas will scale

• Build decks, write copy and run smoke tests

• Deliver workshops and training with charity clients

• Work closely with a small, supportive team of innovation specialists

This role suits someone who wants to build new fundraising propositions, not just optimise existing ones.

You don’t need formal innovation experience. We’ll teach you our methods. You do need strong digital fundraising delivery experience, curiosity, ideas, and confidence working with people.

This is a collaborative, fast-paced, client-facing role where your thinking and delivery will directly shape some of the UK’s most exciting new fundraising propositions.

If you love digital fundraising, enjoy working with people, and want to build new charity fundraising innovations that make a real difference to some of the UK’s best causes, we’d love to hear from you.

Help shape a great colleague experience by providing modern IT tools and services that enable colleagues to work efficiently and securely from anywhere.

Details:

Salary: £55,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, our expectation is that you will come to London approximately 2 days each month for team, project or stakeholder meetings. You may also find it useful to visit member hospices. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there

Contractually this role is London-based.

Contract: Permanent.  Full time role - 35 hours per week.

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
• Matched pension scheme up to 7% of salary
• Healthcare plan
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: Midnight on Monday 2 February 2026

Interview dates: Tuesday 10, Thursday 12 and morning of Friday 13 February 2026. Interviews will be online via Microsoft Teams.

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job information:

As Hospice UK’s IT Infrastructure Manager, you’ll shape a modern, secure and stable environment that enables colleagues to collaborate brilliantly and work effectively to make a real difference to hospice care in the UK.

You’ll be our leading infrastructure specialist, with a broad range of skills and knowledge across Microsoft 365 and Azure, networking and security, and you’ll thrive on working with others to turn business needs into robust, user‑friendly solutions. We’re fully in the cloud, having transformed our IT capability in recent years, and you’ll help deliver the next phase of our evolution. You’ll lead improvements in security, maintaining our Cyber Essentials Plus accreditation, improve knowledge management through our use of Microsoft Teams and other tools, and champion automation and AI to streamline how we work.

You’ll oversee our managed service provider while remaining close enough to the tech to be hands-on when needed. This is a role where delivery and continuous improvement go hand in hand. You’ll report to the Director of Transformation, partner with ICT and Data teammates and collaborate with engaged and supportive colleagues across the charity.

If you’re excited about the role, but don’t meet every requirement, we encourage you to apply. We’re committed to your personal development and will help you to learn and grow.

We’re a compassionate, collaborative and innovative team, proud of a flexible hybrid working model that trusts you to choose how and where you work. Most of your time can be remote, with occasional visits (around 2 days per month) to our London office for team, project or stakeholder meetings.

You’ll find lots more information about the role and team in the Candidate Information Pack (available on our website to download)

How to apply:

To apply for this role, please send us the following documents by midnight on Monday 2 February 2026:

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4.
• A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download.
• A completed equalities monitoring form - available on our website to download.

We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.

Closing date for applications: by midnight on Monday 2 February 2026.

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.

This is an exciting opportunity for a creative, learning-focused Digital Learning Content Developer to join the expanding Learning Team at The Royal College of Radiologists (RCR).

You’ll play a key role in designing and delivering high-quality digital learning resources for radiologists and clinical oncologists worldwide. Working closely with passionate colleagues and subject matter experts, you’ll help build a world-class digital learning library that supports doctors at every stage of their careers ultimately making a real impact on professional development and patient care.

What you’ll do:

• Develop and build interactive e-learning courses using tools like Articulate Storyline, Rise 360, and Adobe Creative Suite.
• Create engaging visual assets: animations, infographics, videos that bring learning to life.
• Collaborate with Learning Designers and SMEs to ensure content is innovative, accessible, and user centred.
• Champion best practice in digital learning, keeping up to date with industry trends and new eLearning innovations, sharing recommendations.

What we’re looking for:

• Experience creating interactive digital learning resources and applying learning design principles.
• Proficiency in e-learning tools and visual design software (Articulate, Adobe Creative Suite).
• Strong communication skills and the ability to manage multiple projects effectively.
• A passion for innovation, technology, and effective learning design.
• Knowledge of the application of relevant legislation including data protection, accessibility and copyright.
• Ideally you will also have experience in medical visual learning design and the ability to create medical animations

Join us at the RCR to be part of a team that values creativity, collaboration, and continuous improvement. You’ll have the chance to make a meaningful contributions to ultimately help doctors deliver the best possible care to patients.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact — particularly in fundraising or purpose-led environments.

By combining strong SEO leadership, CRO and UX expertise, and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements — always putting users first and aligning with Christian Aid’s values.

Key responsibilities:

• Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic.
• Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis.
• Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking.
• Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact.
• Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team

Essential experience and skills:

• Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential
• Experience working with charities and non-profit organisations
• Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio
• Experience developing and delivering CRO strategies, including A/B and multivariate testing
• Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding
• Confident people manager with experience leading and coaching specialists

Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today!  

• Salary and location- £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington.
• Hybrid working- 2 days in the office, 3 days working from home.
• Full-time, permanent.
• Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The RSA is the home of ideas, turning possibility into progress since 1754. From pioneering invention and design to shaping social change, we are a place for action and connection, where people drive real change. And today this matters more than ever. 

This is a chance to lead and define the RSA’s digital presence and purpose: growing reach, deepening engagement, and helping to connect more people with “the home of ideas”. You’ll be a key member of the RSA leadership team at an exciting and crucial moment; you’ll grow and inspire a diverse global Fellowship community, and the RSA brand itself. 

You’ll lead a team spearheading all things digital, developing a fantastic website and brilliant digital activity that raises the RSA’s profile and influence, shows its vision, and brings more Fellows (members) into the fold.

If you’re someone who loves combining creativity with strategy, someone who can think big with the skills for getting hands-on, we’d love to hear from you. 

What you’ll do 

• Develop and deliver a digital strategy that supports our goals and values, including the customer journey of potential Fellows. 
• Deliver digital activity to grow awareness, engagement, and ultimately increase Fellowship. 
• Lead, inspire, and develop a cross-functional digital team, setting clear goals and fostering innovation. 
• Oversee continuous improvement of the website (including design and build done by the team). 
• Manage creation of inspiring content, from blogs and videos to social media. 
• Lead digital marketing across paid, organic, and email channels. 
• Champion accessibility and innovation in everything we do online. 
• Act as a thought leader, keeping the company ahead of emerging digital trends, technologies, and consumer behaviours. 
• Collaborate closely with creative, events and Fellowship teams, to ensure consistency of messaging and audience engagement. 
• Use data and insight to continuously analyse and evolve our digital activity – amplifying reach, impact, and relevance. 
• Define performance targets and KPIs for digital activity: including engagement, growth and Fellowship (membership) sign-ups. 

Who you are 

• A creative, strategic thinker who is comfortable balancing the big picture with hands-on delivery, from planning campaigns to creative social media. 
• Collaborative and supportive, intellectually curious. 
• Data-driven but people-focused. Cares about impact, storytelling, and results in equal measure. 

Your key experience 

• Proven experience leading digital marketing, content, and websites.
• Track record of running digital campaigns and overseeing social media channels. 
• Strong understanding of website management, UX, and digital design (you don’t need to code, but you can brief and oversee developers confidently). 
• Experience using analytics tools to track and report on digital performance. 
• Excellent communication, writing, and stakeholder management skills. 
• Experience managing budgets, agencies, or freelancers. 
• Experience with a charity or purpose-led organisation preferable. 

Early applications are encouraged – apply now! 

Inclusion at the RSA 

As a social change organisation, we believe everyone, regardless of visible or invisible difference should feel welcomed and able to contribute to creating a better future. You can read our full inclusion statement on our website. 

Do you know someone passionate about volunteering and community development? We're looking for a Volunteering Brokerage Coordinator to join our small but mighty team.

This role is perfect for someone who wants to make a real difference - connecting volunteers with causes they care about, supporting community groups to build their volunteer programmes, and championing the value of volunteering across Waltham Forest.

You will play a key role as, together, we provide direct support to children and families, unite services and professionals and campaign to change the system.

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.

But for many, it’s a lonely and isolating experience. That’s why we’re here. To make sure that no one has to face living through their child’s short life – and death – alone.

Together we support families through difficult times, offering lifeline practical, emotional and financial help.

Together we unite our sector. We help professionals and services to pool their knowledge and expertise, to deliver outstanding children’s palliative care.

Together we campaign to make sure that seriously ill children and their families get the care and support they need, when and where they need it.

Supporting, uniting, campaigning, together.

We are Together for Short Lives

As our Digital Communications Manager, you will:

• manage a programme to develop and refresh our digital communications channels so that they meet the needs of our audiences with the best possible user experience and accessibility
• work closely with stakeholders in managing this programme, overseeing budgets, issues and risks; internally, this will include chairing our cross-organisational Digital Communications Operations Group; externally, this will include managing our relationships with the agencies that provide our platforms
• conduct user needs and user acceptance testing for new developments to our digital communications channels, including our website
• manage our internal process for planning our day-to-day digital communications, making sure we schedule and publish a balanced and compelling array of content across our channels
• be our in-house expert on digital communications, working with and advising colleagues to create content across our platforms – including our website, social media channels and our email communications with members and supporters

You will have:

• excellent leadership and communication skills
• experience of managing stakeholders, budgets and risks
• experience of successfully implementing improvements to digital communications channels
• a deep understanding of how different social media channels operate, which audiences they reach, and how they can be used most effectively
• a track record of communicating successfully across a range of digital channels – and supporting and empowering others to do so.

How to apply:

If you are interested in applying for this post, please follow the link to our website to download and complete the application form. CVs will not be accepted. We regret that at this stage we can only consider candidates who have the right to work in the UK.

Content Designer, Digital Team.

4 Fixed-term contract roles: 2 contracts of 23 months, 2 contracts of 12 months.

This is an exciting opportunity to join The National Lottery Community Fund as a Content Designer.

You’ll mostly work on content to help people understand and apply for funding. This includes content for our website, as well as for application forms, emails and other guidance. You’ll also have the opportunity to help improve our content and user experience across the whole service.

You'll be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You’ll work with other designers, researchers, developers, and colleagues from the rest of the Fund to design content that meets user needs and reflects our values.

You’ll join a thriving group of designers who love sharing knowledge and experience. We’ll offer you support to widen your design skills, and opportunities to take part in training and communities of practice.

The responsibilities of the job include:

• designing and writing clear, user-focused content
• using research, feedback, and analytics to inform and improve content
• working collaboratively with designers, developers, and researchers
• collaborating with colleagues outside our team who do not have a user-centred design background
• making sure content meets accessibility standards
• building and deploying content on our website content management system
• contributing to our design community

Interview Details

Interview Date: 25, 26 February and 2, 4 March 2026

Format: Virtual interview

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Wednesday 21 January 2026,from 11am to 11:45am. To register or ask any questions please email the recruitment team.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Design content to meet user needs and make complex language and processes easy to understand.
• Formulate hypotheses and gain insights from data and user research.
• Have a strong practical understanding of accessibility and inclusive design.
• Work collaboratively in an agile or fast-paced environment.
• Strong attention to detail and ability to follow content standards and style guides.
• Tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs.

​Desirable Criteria:

• ​Create prototypes (in software like Figma) and use content management systems (like Umbraco).
• ​Contribute to content strategies and policies.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The Volunteer & Kitchen Coordinator is responsible for recruiting and supporting volunteers at Catching Lives. This is a pivotal role in the charity which includes recruitment and induction of volunteers; managing the rota to cover shifts; managing food ordering in response to demand and budget; ensuring that the kitchen runs smoothly and meets high standard of hygiene; and communicating daily with volunteer teams.

With 100+ volunteers across the Centre and Bookshop, being Volunteer & Kitchen Coordinator calls for excellent organisational and communication skills, along with the ability to offer a friendly and non-judgemental service to people experiencing homelessness and other issues.

This is a part-time post at 25 hours per week. The working pattern will be agreed with the successful candidate and is normally between 8.30am-4.30pm Monday to Friday, with occasional weekend and evening working.

What we're looking for:

• Experience of providing services to, and communicating with, a diverse range of people (e.g. customers, service users).
• Experience of managing a varied and time-sensitive workload.
• Clear and professional written and verbal communication.
• Proven ability to use digital tools for tasks such as communication, scheduling and data entry.
• Proven ability to work independently and proactively, and to use initiative.
• Able to offer a friendly, non-judgemental service to people experiencing homelessness, addiction, mental ill health and other challenges.
• Understanding of, and commitment to, diversity, equality and inclusion.
• Able to maintain professional boundaries (training will also be provided).
• Certified in last two years in Level 2 Food Hygiene or willing to achieve this within probationary period (funded by Catching Lives).

Catching Lives supports people who are homeless or insecurely housed in Canterbury and East Kent. Our vision is of a society where everyone has a safe place to live and the opportunity to lead a fulfilling life. Our day centre is a minute’s walk from Canterbury East station. We open every day of the week to provide basic facilities (food, showers, laundry) alongside one-to-one support to help people improve housing, health and social connection. We also run a programme of arts and activities, and host specialist services from partner agencies.

We are recruiting for three fixed-term User Research Officer roles for our Digital Team. Two 23-month contracts and one 12-month contract.

This is an exciting opportunity to join The National Lottery Community Fund, and develop your skills as a User Research Officer within a multi-disciplinary team.

You’ll conduct user research to help us understand the needs of both the people who apply for our funding, and our colleagues who manage that funding. Your insights will inform the design of new systems and improvement of existing ones, ensuring that we make changes based on real user needs.

Working within our Digital Team, you’ll also have opportunities to collaborate with and learn from a thriving group of designers and researchers who love sharing knowledge and experience. We’ll offer you support to develop your research and design skills, and opportunities to take part in training and communities of practice.

You’ll need some practical experience of qualitative research methods, and of designing and running research. This could be from working in user research or user experience design. But we’d also welcome applications from people with similar experience from professional work, academic work, or study in fields like:

• human-computer interaction
• user-centred design
• psychology
• ethnography
• social research

The responsibilities of the job include:

• Designing and running user research to help us improve our existing digital services and design new ones.
• Recruiting participants for research.
• Analysing qualitative research data.
• Presenting findings to Digital team colleagues, and stakeholders from the wider organisation.
• Collaborating in a multidisciplinary team, and supporting colleagues’ design work by helping them understand what users need.
• Contributing to our user research and design community – taking part in team meetings and providing feedback on prototypes and other design work working in a collaborative and inclusive way.

Interview Details:

Interview Date: Virtual interview – 23rd or 24th February

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Tuesday 27th January 2026,  from 11am to 11:45am. To register or ask any questions please email us.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Passionate and knowledgeable about user-centred design, and digital ways of working.
• Experience of designing and running user research or other qualitative research studies, and a good understanding of when and how to use different research methods.
• Experience of analysing qualitative research, and turning it into clear insights that others can understand and use.
• Confident in explaining research findings to others, verbally or in writing.
• Good at collaborating, involving colleagues in research activities and contributing to shared planning.

Desirable Criteria:

• Experience of standing up for the needs and perspectives of users.
• A good understanding of inclusion and accessibility for digital services.
• Knowledge of agile working and the roles in a multidisciplinary digital team.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

BPCN: Community Resource and Donations lead (Scrapstore)

Community Resource and Donations lead: Sustainable Stock & Supply
Hours: 26 hours per week, including alternate weekends and occasional evenings
Pay: £14.00 per hour (£26,572 fte, 70% = £18,928 actual salary)

Work pattern: – Mon - Thurs and alternate Saturdays (2 week working pattern)

Make a Difference Every Day

Join Birmingham PlayCare Network (BPCN) in a unique role that helps divert reusable materials away from waste and into creative community use. You’ll be at the heart of what makes our Scrapstore possible – sourcing, organising and managing an ever-changing supply of exciting, sustainable resources that support local families, schools, groups and neighbourhoods.

This is an active, varied role for someone who loves organisation, enjoys meeting new people and wants to make a meaningful environmental and social impact.

What You’ll Do

You will support the daily operation of the Scrapstore with a focus on stock supply, donor relationships and resource management. Your responsibilities will include:

· Working jointly with the Retail Development Associate to ensure the Scrapstore is well-stocked and well-presented.

· Supporting and guiding volunteers, helping them develop confidence and skills.

· Monitoring stock levels, keeping accurate inventories and ensuring resources match customer demand.

· Forecasting supply needs to avoid overstocking and shortages, keeping team members informed of incoming deliveries and space requirements.

· Providing exceptional customer service, helping generate income that supports BPCN’s charitable work.

· Building strong relationships with existing material donors and identifying new prospective partners.

· Communicating with businesses, organisations and individuals interested in donating materials.

· Coordinating waste and material collections; occasionally assisting with collections or meeting donors on site.

· Documenting stock movement and tracking waste diverted from landfill, producing annual reports for donors.

· Supporting wider BPCN initiatives as needed, contributing to a flexible, collaborative culture.

What You’ll Bring

You’ll excel in this role if you have:

· Strong organisational skills and excellent attention to detail.

• Confidence managing stock, logistics or inventories (retail, warehouse or donation experience welcomed).
• Excellent communication and relationship-building abilities.
• Problem-solving skills and a proactive, calm approach to fast-paced scenarios.
• The ability to multitask and manage your time effectively.
• A collaborative approach to working with staff, volunteers, donors and customers.
• Willingness to support BPCN’s inclusive ethos and values.

What You Can Expect from Us

At BPCN, you’ll join a supportive, creative and community-focused environment where your work makes a visible difference.

You will receive:

· Comprehensive training to help you succeed in your role.

· Clear communication, constructive feedback and supportive leadership.

· Recognition for your contribution and commitment.

· A role where your work directly benefits local communities, reduces waste and inspires creativity.

· 24 days paid holiday (pro rata for reduced hours)

 Additional Responsibilities

· Provide cover across Scrapstore operations if required.

· Adhere to Health & Safety and Fire Safety regulations.

· Attend training, meetings and staff development sessions.

· Uphold BPCN’s commitment to equality, diversity and anti-discrimination.

· Carry out tasks reasonably associated with the role.

The Salvation Army is recruiting a Head of Data Insight. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action. 

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Data Insight who will be responsible for ensuring internal teams have the knowledge at their fingertips to make informed fundraising decisions and improvements across the supporter experience.

As Head of Data Insight you will lead your team to provide essential audience and financial insights, underpinning marketing and fundraising activities, with a key focus on building frameworks to monitor effectiveness, support financial reconciliation and foster a high degree of trust within the data function. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a data insight strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values. 

To be successful in this role you will have; 

• Substantial experience of delivering data insight within a complex organisation 

• A confident people leader and collaborator 

• Ability to influence at a senior level and inspire and motivate colleagues. 

This is an exciting time to join The Salvation Army. If you are an ambitious experienced data insight expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for. 

To apply:

To find out more and to progress an application, please download the Candidate Pack and email us to arrange a chat with the THINK Recruitment team. All suitable candidates will be required to undertake the selection process outlined in the Candidate Pack including those who express interest directly through the TSA website. 

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy. 

Location:

The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. We require the post-holder to work a minimum of 2 days per week from THQ. 

Timeframes: 

Role closing: midnight Tuesday 27th January – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date 

1st Stage interviews (virtual): Wednesday 4th February 

2nd Stage interviews (in person): Thursday 12th February 

Main Duties

Strategy

• Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.

Oranisational Design and Culture

• Use engagement and feedback data to identify cultural risks and drive improvement.
• Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.

Management

• Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.

• Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
• Liaise with the external employment lawyers to make robust risk assessments on disciplinary and staff performance issues.

Volunteering and Resourcing

• Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
• Review and implement a volunteering journey to support our volunteers.

Quality Framework

• Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
• Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
• Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.

Analytics and Systems

• Develop digital systems that add value to HR management with the organisation.
• Develop systems that give managers and staff ownership over their HR journey.
• Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.

Training

• Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
• Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.

Reporting/Governance

• Responsible for the Peoples Services annual budget.
• Attend Senior Management Group (SMG) monthly meetings.
• Report to the People, Performance and Culture (PPC) Committee meeting.

Strategy

• Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.

Oranisational Design and Culture

• Use engagement and feedback data to identify cultural risks and drive improvement.
• Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.

Management

• Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
• Design and lead implementation of frameworks to support those with responsibility for managing staff to demonstrate a consistent and high standard of line management and development across the organisation.
• To oversee a comprehensive training programme , including by developing a strategic training needs assessment to support the organisational values and aims.
• Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.

Volunteering and Resourcing

• Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
• Review and implement a volunteering journey to support our volunteers.

Quality Framework

• Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
• Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
• Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.

Analytics and Systems

• Develop digital systems that add value to HR management with the organisation.
• Develop systems that give managers and staff ownership over their HR journey.
• Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.

Training

• Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
• Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.

Reporting/Governance

• Responsible for the Peoples Services annual budget.
• Attend Senior Management Group (SMG) monthly meetings.
• Report to the People, Performance and Culture (PPC) Committee meeting.

General Responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
• Undertake any other duties that may be required which are commensurate with the role.

Desired Experience

Experience

• E1: Proven experience in leading strategic HR initiatives that support organisational goals and culture.
• E2: Experience of working with senior leadership teams to influence organisational design and workforce planning.
• E3: Track record of managing complex employee relations and advising on disciplinary and performance issues.
• E4: Experience in developing and implementing learning and development strategies for staff and volunteers.
• E5: Experience of reporting to governance committees and contributing to organisational risk management.

Knowledge and Skills

• K1: Strong understanding of UK employment law, HR compliance, and best practice.
• K2: Knowledge of organisational design, performance management frameworks, and cultural development.
• K3: Ability to use HR data and analytics to inform decision-making and continuous improvement.
• K4: Skilled in developing inclusive policies and embedding equality, diversity, and wellbeing into organisational practice.
• K5: Proficiency in HR systems and digital tools to enhance efficiency and user experience.

Qualifications

• CIPD Level 5 or equivalent professional qualification (Level 7 desirable).

About the Role

Headway East London is looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London – working with our community of brain injury survivors, volunteers, and staff to co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services, supporting income generation, and amplifying the voices of our members through a range of marketing and communications activity. You’ll balance digital know-how with a collaborative approach, developing accessible, engaging content across channels including our website, social media, e- newsletters, and print materials.

If you’re passionate about inclusion and creativity and are interested in working collaboratively to ensure our communications reflect the unique identity, voices, and values of our organisation, then this is your role.

Principal Duties and Responsibilities

Marketing & Communications Delivery

• Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print).
• Support a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
• Support on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
• Create engaging, relevant and accessible content including copy, video, photography, audio and graphics (using Canva), in line with brand guidelines and accessibility principles.
• Co-ordinate monthly e-newsletters and other communications using Mailchimp to a variety of audiences.

Community & Co-Production

• Work with our members(services users - people with brain injury),volunteers and staff to co-create content that reflects their voices and experiences.
• Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
• Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.

Campaigns, Partnerships & Income Generation

• Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
• Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
• Maintain and strengthen relationships with local and national media outlets and stakeholders.

Internal Communications

• Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
• Help develop internal resources and templates that enable teams to produce consistent, values-led communications.

Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators,
Service Leads of Departments, Director of Fundraising.

External: Public Audiences, Partner Organisations, Contractors e.g. Website
Developers, Graphic Designers, Press.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.