Venue Manager Jobs in Liverpool

Engineers Against Poverty (EAP) is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce and eventually eliminate poverty.

EAP is seeking a self-motivated Programme Manager to help deliver quality results with its growing portfolio of programmes. Across the programmes you oversee, you’ll be responsible for coordinating their successful delivery of quality results.  Initially you will focus on an anti-corruption programme funded by the US Government and EAP’s contribution towards FCDO’s Green Cities and Infrastructure programme. You will work with EAP's senior leadership and its advisors, project partners and beneficiaries, funders and other stakeholders to maximise positive impact. You’ll strengthen EAP's programmes by managing specific budgets, KPIs, project plans, sub-grants and monitoring and evaluation efforts using established systems.

The programmes and projects you will work on will vary and evolve over time, as we strengthen donor and client relationships together. You’ll also have a role in shaping our future work, contributing to business development by coordinating grant proposals, commercial bids and strategic partnerships. You will also help to organise board meetings and international workshops.

Across all our programmes, professional communication, branding of EAP and stakeholder (new) engagement and management is key. Programme delivery is rarely linear so you must be comfortable in rapidly evolving and dynamic environments.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat. 

You will be working remotely with in-person team meetings usually held in London 4 to 5 times a year. We are open to candidates living outside of the UK.

If you wish to apply, pllease submit a CV with a one page covering letter by 10am GMT Monday 11 December 2023.

Face-to-Face Membership Operations Manager - Central England & North Wales
Reference: NOV20232429
Location: Flexible in UK
Salary: £36,577.00 - £39,267.00 Per Annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Our CEO, Beccy Speight, said to the whole RSPB workforce in November 2023 that "our members are the beating heart of the RSPB" and we have ambitious plans to significantly grow our membership to 1.5 million by 2030 so that we can deliver our saving nature strategy. The F2F (Face-to-Face) Membership Team is responsible for bringing in the majority of our new members, and our contribution needs to grow too. We'll achieve this by working together as one team with relentless energy and focus to deliver quantity and quality, improving our ways of working to be as efficient and effective as possible, and by creating a working environment where everyone can thrive.

This key role in the F2F Membership Team exists primarily to lead and manage a disperse team of Area Managers across the Midlands, North Wales and Mid-Wales in the successful delivery of the in-year F2F membership work plan and associated key performance indicators (KPIs). As such, the successful candidate will ideally be located within this region, for travel purposes.

As a member of the F2F membership management team, this role also supports the performance and development of the wider F2F Membership Team, our collective skills, ways of working, and culture.

What's the role about?

Using recognised management and leadership tools and working through a team of F2F Membership Area Managers, developing a culture of high performance amongst the F2F membership workforce, encouraging team members and others to meet and exceed their targets, in order to maximise RSPB income.

Leading and supporting the team to achieve performance benchmarks (compliance, standards and best practice) ensuring expectations are clearly communicated and acted on to deliver excellent customer service.

In collaboration with other F2F Membership Operations Managers and the General Manager, monitoring performance across all F2F membership KPI’s, to ensure agreed targets and budgets are met.

Implement key strategic tasks as defined by General Manager and Head of F2F Membership that will shape the future of membership recruitment at the RSPB, ensuring we  deliver excellence leading to growth.

In collaboration with F2F Membership Operations Managers, Membership Venues Managers and F2F Area Managers ensure venue capacity matches operational requirements so that teams have the right opportunities available and that targets can be met.

Working with counterparts and the General Manager and F2F Membership Business Development Manager, implement strategic business initiatives and changes required for the organisation in order to adapt to changes in the operating environment (market place), and ensure smooth transition of new projects (including growth) into business as usual delivery.

Working with peers across F&C and UK Countries, share and implement tools and processes that will gain alignment and reduce duplication, to deliver the best business outcome and return on investment (RoI) for income generation.

Essential skills, knowledge and experience:

• Understanding a sales team (motivation and capabilities).
• Understanding team dynamics and what it takes to lead a team successfully - recognising competence and commitment as drivers for success.
• Proven skills in leadership and management of a successful sales or income-generating team.
• The ability to focus self and others on what is within our control and influence, bringing energy to the right areas in order to deliver business priorities.
• Able to implement change across a dispersed team.
• Experience in collaborating with colleagues across departments to achieve shared goals.
• Able to manage self to prioritise high volume of competing objectives.
• A proven sales and/or fundraising/membership recruitment track record.
• Proven experience of improving ways of working to deliver greater results.
• Able to effectively implement HR policies and processes, including performance management.

Desirable skills, knowledge and experience:

• Leading through a tier of team managers in a role with regional responsibility.
• Understanding of charity fundraising and/or membership.

Closing date: 23:59, Sunday, 7th January 2024
We are looking to conduct interviews for this position from 15 January 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Can you make sure that kinship carers in England receive high quality, user centred training online and in person?

About the role

We have been awarded the Department for Education contract to deliver high quality training to kinship carers across England. You will be responsible for delivering high quality online and face-to-face training and managing a team of inhouse facilitators and external partners.

This is a new team so you will need to be someone who is comfortable with a high level of ambiguity and who is able to build outcome and target driven services from a user centred approach. We have a lot to do over the next 18 months.

From April 2024 to March 2025, your team will need to deliver exceptional training to 4,000 kinship carers in England through in person and online sessions. These are divided into introductory and advanced training. We will be delivering at least 16 roadshows across England so travel will be required in this role. In person training will also involve experiential learning in peer support groups and community venues. Introductory training will be delivered in-house.

You will also work with external expert facilitators and partners to develop new advanced training sessions and modules. Subject experts within Kinship, will also deliver training and you will need to ensure content and delivery meets a consistent standard.

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail orientated with an improvement mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer five questions and attach your CV. You will have max 250 words per answer.

1. Describe how your experience and your values are a good fit for this role
2. This service needs to deliver 4,000 training experiences for kinship carers over 1 year, please clearly describe your experience of delivering high quality training at this scale and pace.
3. If you were offered the role, what would you prioritise in the first two months and why? Tell us about what you’d need to find out and what would be your approach to the role.
4. Please describe how you would ensure that training is meeting the needs of kinship carers (think about outcomes, evaluation and participation).
5. How would ensure your team are motivated, high performing and delivering exceptional training – both in person and online?

Application deadline: 9:00am on Wednesday 13 December 2023

Interview date: Tuesday 19 December 2023 – in-person (Vauxhall). It is anticipated that this will be a one stage in-person interview process, but this may change depending on the volume and calibre of applications.

Ince Benet, is a newly refurbished Retreat and Prayer Centre, owned by The Augustinian Sisters and is part of the Ince Blundell Hall Estate, Merseyside.

Our ten bedroomed retreat house it is an ideal venue for individuals and groups looking residential retreats, quiet days and well-being days. 

We are looking to appoint a Retreat Administrator with an understanding of the Christian faith who will coordinate the day-to-day functioning of Ince Benet, promoting, marketing and budgeting to make it a venue for courses, retreats and overnight accommodation ensuring it maintains its unique character and caring ethos.

 You will need to possess excellent marketing, networking and leadership skills whilst being sensitive to the variety of needs for all those seeking a. place for retreat and Christian spirituality in its various forms.

Although being resident isn’t a requisite part of the job, this is an exciting opportunity for someone who is considering a sabbatical or who would be interested in developing their own spiritual life alongside the distinctive nature of Ince Benet as a place of prayer, retreat, discernment and hospitality.

This is a unique opportunity for a skilled administrator to join a lively, growing team in an emerging field. You’ll report to our Program Manager and support her with all aspects of grant administration, as well as providing administrative support for events, and for our Executive Team. 

‍The responsibilities of the Program Administrator role will include:‍

• Ensuring information about our grant calls, events and hiring rounds reach our audiences by updating our website, sending Mailchimp campaigns and reaching out to our networks in a variety of ways
• Responding to inquiries about our grant calls and events, and identifying FAQs to be published in our communications for the future 
• Initial grant application screening, including checking declared conflicts of interest and assigning grant applications to the review team 
• Undertaking routine due diligence enquiries for grant applications 
• Supporting the review teams and grantmaking committee by ensuring they have access to the documentation they need
• Making sure all documentation is complete, systematically named, and in the right place
• Booking venues and catering for our events, managing bookings, and supporting the delivery of online and in-person events
• Routine financial administration such as ensuring documents and receipts are uploaded to our online system 
• Booking transport and accommodation, and arranging some meetings for the Executive Team

‍The successful candidate will be expected to learn about all aspects of grant management, and about current priorities in Cooperative AI. We expect the focus of the role to develop over time, and for progression opportunities to emerge.

About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
We are now looking for an Administrative Support Officer to join our team on a full-time, permanent basis.

The Benefits

• Generous annual leave (25–30 days pa plus statutory days)
• Pension scheme (up to 13% contribution by the Foundation)
• Private medical insurance that includes dental, eye care and mental health (on completion of probation)
• Comprehensive training and development plan and dedicated budget
• Employee assistance programme
• Season ticket loan
• Cycle to work scheme
• Flexible working (part-time, home working, compressed hours, job share etc.)
• Volunteering opportunities (two days per year)

We’re committed to supporting every one of our team members to achieve their full potential as we understand that every single person working with us is vital to both our success and the success of the organisations we support. That’s why we prioritise your development as well as providing flexible working options and volunteering days. So, if you’re ready to engage with a variety of people and make a real difference, read on and apply today!

The Role
As an Administrative Support Officer, you will work with Lloyds Bank Foundation’s People and Communities team to coordinate, manage and monitor internal and external activities, working closely with the PA to the Director of Communities and support to the Communities Team.  The People and Communities team are working with six local areas to strengthen small community led organisations and find new ways of designing and resourcing services so that people facing complex issues get the support they need, when they need it and in ways that work best for them.

You’ll be an energetic and motivated member of the team, who is unphased by working to deadlines or under pressure and has a good eye for detail, enabling us to deliver our emerging programme of work with excellence.

You will act as a first point of contact for the team and will be proficient in handling enquiries and issues in a friendly, professional and efficient way. You will also have previous experience of organising and delivering multiple meetings/workshops simultaneously.

Additionally, you will:

• Provide administrative tasks to support the team
• Organise events, workshops and meetings
• Work with colleagues on communications such as newsletters and presentations

About You
To be considered as an Administrative Support Officer, you will need:

• Excellent written and verbal communication skills
• Strong organisational, administrative and prioritisation skills to work effectively on own initiative to resolve issues/enquiries and manage multiple tasks
• Excellent time management skills to plan and prioritise workload
• Impeccable attention to detail, organisational skills and ability to manage your own time and workload across a number of workstreams, delivering on deadline and on budget
• Commitment to equal opportunities and to tackling disadvantage and willingness to uphold the Foundation’s values in all areas of work

The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria.

If you are not able to use our online application system and you would like to apply in a different way, such as having the application form in a Word format or if you would like to submit your application as a video, please contact our HR team to explore this further. Please refer to our website for more information.

The Chartered Institute of Environmental Health (CIEH) is the membership organisation and professional voice for environmental health. We set and raise standards to improve public health, supporting out members and influencing policy.

Our goal is simple: to enable safer, cleaner, and healthier environments for the benefits of people, business and local communities. To do this we offer professional support to our members, a range of corporate training solutions, topical events and workshops and provide information and policy advice. In addition, we promote 15Hatfields - one of London’s most sustainable venues.

We're looking for an enthusiastic and dynamic Senior Policy and Public Affairs Executive to join our impactful Policy and Campaigns Team.

Representing our members across the UK, CIEH campaigns on an exciting array of policy areas, from environmental protection and food safety, to housing standards and better public health. 

The role is varied, encompassing member engagement, policy development and reports, and government consultation responses. However, it will also focus primarily on external affairs, taking responsibility for driving forward CIEH’s public affairs, campaigning, and PR, activities, including engagement with the devolved administrations as well as the UK Government.

The role is remote/hybrid, with travel to CIEH’s offices in central London expected around once a month for team meetings alongside any additional wider organisational events.

This is your chance to work on a varied portfolio of issues to represent the key concerns of environmental health professionals, who work to protect and enhance the health of the public. Previous experience of working with political influencers is key to success.

Sound like the challenge you are looking for? To apply for this role, please submit your covering letter and CV via our website

• Hours- Permanent, Full Time, 35 hours per week
• Salary- £34,569 per annum
• Based- Hybrid/Remote with some travel to our offices in London
• Closing date- 03 December 2023, interviews to be held shortly after.

Please see the full job description and person specification for further details.

Skylarks charity is seeking a SENIOR SEND EDUCATION ADVISER who will be part of a small enthusiastic and growing team supporting children with additional needs and their families. This post will complement our existing services and grow our organisational capacity.

Since launching in April 2020, The SEND Advice Service has supported over 1000 families who need legally-based advice in relation to the education needs of their child or young person with SEND. We are adapting to meet demand. This is an excellent opportunity to develop your skills in a rewarding role and gain a strong sense of achievement.

As the Senior Send Education Adviser, you will provide high-quality information, advice and support to children and young people with SEND aged 0-25 years and their parents and carers in line with the SEN Code of Practice and associated legal framework. You will answer queries from the public and provide support in a range of areas relating to SEND education. Most of our queries are in relation to Education, Health and Care plans (EHCPs)

You will manage a small team and oversee the caseload. Your line manager will provide support, guidance and additional training opportunities.

No two days are the same and this is an interesting and varied role that would suit someone who has a good working knowledge of SEN Legislation and the statutory guidance. You will have relevant experience providing support and giving legally-based advice to people seeking help in relation to EHCPs, SEND education and associated matters.

Ideally, the candidate would have completed all of the IPSEA SEN Law training levels 1-3.

The majority of the service is delivered via phone or via video call appointments across the working week during office hours. We also provide weekly in-person meetings which take place at our centre in Twickenham or occasional outreach centres, including our new centre in Hounslow opening next spring. The role will also involve providing training for parent-carers via F2F workshops and webinars.

You will be required to:

• interpret complex information;

• be able to explain complex concepts;

• record the advice given;

• liaise with other key professionals;

• compile formal letters;

• support parents in meetings with other professionals (usually via video call)

• deliver webinars to train parents/guardians on key topics.

Skylarks works in conjunction with a third-party organisation, AMC LTD, on occasion where more specialist advice is needed. Skylarks is looking to increase the knowledge and support offered in-house but will continue to utilise the third party for more complex cases. We also work closely with other education advisers, law firms and statutory services such as SENDIASS, to ensure the best possible outcomes for families and this role will involve building on those relationships.

We currently do not provide support with appeals to the SEND First Tier Tribunal, but we are looking to do so. It would therefore be an advantage if you had some experience in supporting individuals with appeals.

If you are a fundraising professional and love dance and the arts, then we have an exciting opportunity for you to join our team at Déda as freelance Trusts and Foundations fundraiser.

The purpose of this role is to kick start our fundraising ambitions after a period of inactivity and the completion of long-term support from Esmée Fairbairn Foundation and Garfield Weston. If you are a fundraiser with an excellent track record with these grant givers we would like to hear from you. We encourage any talented Fundraiser, from any background, who can demonstrate a strong track record to apply.

To apply download the job brief as there are links to other actions you need to take for us to consider your application.

Send a CV and a covering letter, which must include:

• your daily fee;
• information on your fundraising record and success rates;
• A view on how you would go about fundraising for Déda; and
• Details about how you might manage any conflict of interest with existing clients.

Hours: 1 - 2 days a week initially for 6 months.

Location: The work can be done remotely with occasional visits to Déda in Derby.

Fee: £200 - £220 a day depending on track record and experience

Expected outputs:

• Research and develop a pipeline of potential new funding sources whose criteria match our aims and activities and prepare and submit applications (with an emphasis on larger, multi-year grants)
• Assess existing and new funding needs and prepare an action plan, with targets and timelines, for approaches across the next six to 12 months.
• Develop approaches and applications for already-identified potential funding sources.
• Help manage reporting and relationship engagement requirements.
• Keep databases and other internal information sources up to date.

Experience and skills required:

• Success in securing five and six figure multi-year grants and donations from trusts and foundations, particularly grants that cover core activities.
• Ability to absorb information quickly, know what information is needed, and how best to present it in interesting and engaging content.
• Good working knowledge of preparing fundraising and proposal budgets.
• Confidence and ability to communicate with donors and potential supporters with passion and expertise.
• A creative and affective approach with attention to detail and ability to work to deadlines.
• Honesty and integrity.

Déda is registered with the Fundraising Regulator. We abide by the Fundraising best practice and expect you to do so too. You will be an external contractor responsible for your own taxes.

COMMUNITY PARTNERSHIP & NETWORK COORDINATOR – LONDON, SOUTHEAST & EAST

ABOUT TEMPO
Tempo Time Credits is a charity serving communities across the UK by engaging, encouraging and enabling volunteers. We provide the glue which binds local voluntary partnerships and community-based solutions.
Tempo Time Credits galvanises community organisations to drive positive change for themselves and be more resilient through more individuals and more diverse groups of people volunteering. The Time Credits model is based on a fundamental principle that Volunteer’s time is valuable and should be valued.

Tempo Time Credits are the thread that connects volunteers, third sector, services, and businesses together through our projects and Tempo Time Credit networks. We do this through a digital time credit system that recognises and rewards volunteers for the hours they give. Volunteers can then exchange these for activities and experiences – like cinema tickets, entry to visitor attractions or a swim or gym session.

Tempo’s culture is at our core and our staff team operate in line with our workplace values which are: -
• Everyone’s contribution – We encourage self-belief, mutual respect, and recognition.
• Ambition – We have a can-do attitude, are hopeful, resilient, and positive.
• Connection – Passionate people, teamwork and collaboration are key to our success.
• Creativity – We are curious and inventive; we encourage fun and imagination to achieve this.
• Resourcefulness – We learn together, share our expertise, and strive for efficiency.
• Integrity – We are authentic and honest. We take our commitments seriously and take accountability for delivery.

Being a key member of our team is fun, challenging, inspiring, engaging and it matters.

WHERE WE ARE TODAY
This is a challenging time for many community organisations, volunteers and recognition partners too – it’s also a time when our model and support is needed more than ever. Tempo has worked with: -
• 40 commissioned programmes.
• 1,500 charities.
• 15,000+ people currently volunteering.
• 1.25 million Tempo Time Credits earned to date.
• 750+ business venues offering reward and recognition opportunities.
• Developed the first national Time Credit network in the world.

Across the UK the recognition of Tempo Time Credits is growing, amongst parliaments, local authorities and corporates and our visibility is increasing through national press and support from key parliamentarians.

ABOUT THE ROLE
You will provide operational support to Tempo’s networks as required working closely with the Contract Manager. This entails close liaison with clients, account management of community organisations and local business partners, dealing efficiently and politely with queries, requests and issues as they arise and triaging to another team member where appropriate. 

You are proactive and passionate about communities and about creating positive, lasting change that builds on the skills and assets of all. You will be a natural communicator, able to mobilise and enthuse partners to join our national network of organisations seeking to make a lasting impact for individuals and communities. You will be well organised and comfortable working with a CRM, able to cultivate and manage a range of relationships across different sectors. You will be able to support organisations seeking to use Time Credits to effect organisational and social change.

Working alongside Tempo central support function you will design and run network and training events to ensure that Time Credits provide opportunities for people to both receive them in recognition of their time and encouragement for them to use Time Credits. You will manage relationships with our customers, ensuring that targets are met, and our impact is demonstrated. We are looking for someone who can travel into London regularly.

Key Responsibilities
Provide support to contract managers and programmes, including:
• Community development and mapping support as appropriate
• Administration & reporting
• Quarterly monitoring collection - support reporting as required
• Account management planning and activities for groups and services
• Managing pipelines
• Local social media and newsletters
• Attend key local meetings, events and conferences
• Sign up of local Recognition Partners and opportunities that supports the programme priorities
• Deliver local activities and training directly or through others to support the delivery of the local capability and capacity building plan
• Support organisations face to face providing advice and guidance on developing earn and spend opportunities for Time Credits
• Be creative in your approach to support large networks of groups across different geographical areas to maximise your time and ensure efficiencies
• Manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community
• Working with groups/organisations to overcome obstacles to implementing Time Credits
• Troubleshoot any concerns or issues identified by recognition partners
• Proactively support the network to develop and become sustainable through local events, trips and networking meetings
• Support innovation, learning & development across the network and within Tempo
• Evaluation coordination
• Locate and provide appropriate resources/assets
• Writing and sending agendas, minutes, etc.
In addition.
• To carry out health and safety responsibilities in accordance with the Health & Safety Responsibilities document.
• To undertake such other duties and responsibilities commensurate with the band, as may be reasonably required by Tempo, or as a mutually agreed development opportunity.
• Protecting Children and Vulnerable Adults is a core responsibility of all staff. Staff are expected to alert their line manager to any concerns they may have regarding the abuse or inappropriate treatment of a Child or Young Person, or Vulnerable adults.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

• 33 days holiday inclusive of bank holidays
• Contributory Pension Scheme (up to 5% ER contribution)
• Employee Assistance Programme available 24/7
• Family friendly policies
• Flexi-time Scheme (offering up to 13 days flexi leave each year)
• Wellbeing Centre offering the latest wellbeing articles, news and advice
• Cycle to Work Scheme
• Healthcare Cash Plan – claim back money on essential healthcare costs.
• Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
• SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
• Death in Service Grant – 1 year

How to Apply:

Please submit your current C.V. with a detailed cover letter telling us how you meet our competencies and why you want to work for Tempo Time Credits. Please also complete and attach our Equality and Diversity Information Form.

Please send your completed application by no later than Sunday 10th December 2023.

Brand Management /Visual design

• Implementing the CTA brand guidelines and applying it in all external comms, including supporting staff to produce creative content

• Use Canva to produce compelling and engaging visual designs/comms assets that align with CTA’s brand personality to support content engagement.

Analytics and Reporting

• Track and analyse the performance of marketing and digital media campaigns and events using relevant metrics and optimise content accordingly

• Create monthly analytics to measure the effectiveness of digital media campaigns and share recommendations for improvements with Leadership group.

Management of External Communication Channels

• Responsibility for CTA’s primary channels of communication, both online and offline ensuring that they are consistently articulating the role and impact of CTA and promoting the wider value and impact of CT to stakeholders. This includes:

• Producing and editing CTA’s membership magazine Together, CTA UK newsletter and nation specific spotlight.

• Working with the Leadership team to ensure production of the magazine is cost neutral by supporting the sale of advertising space and securing sponsorship.

• Planning, writing, coordinating and editing content for CTA’s Blogs, email marketing and other forms of content.

• Working with the directorates to ensure that stakeholders including Department for Transport and other key Government departments are engaged and involved in sharing communication with the CT sector.

Events

• With support from the Leadership Group, plan and develop a yearly calendar of events.

• Manage all aspects of event logistics, including venue selection, catering, audio-visual equipment, transportation, and event materials.

• Contributing to a communications plan for events (where appropriate), including use of the organisation’s social media profiles and website.

• Implement the marketing and communications strategy for CTA UK events and take a leading role in planning and executing UK-wide events.

• Track agreed budgets for each event ensuring value for money and adherence to financial processes.

• Ensure the CRM system is used efficiently in the execution of events.

• Support the development and writing of Health & Safety risk assessments for all events.

• Design event collateral as needed, including liaising with our design agency when required

• Build systems and processes needed to effectively and professionally manage all our events.

• Ensure all event attendees are communicated with regularly and responsible for pro-actively promoting all events to encourage sign ups.

Coordinating Internal Communications

• Responsibility for implementing Marketing, Communications and Events internal guidance and procedures such as CTA’s social media policy, electronic communication policy and external communication signoff procedure.

Press and publicity

• Be the first point of contact for incoming media/press enquiries with responsibility for ensuring that enquires are dealt with by the appropriate member of staff.

• Co-ordinate with team members to produce relevant press releases about CTA’s projects and activities.

• Develop, maintain and grow a press and stakeholder contact list especially transport or community sector specialists and outlets.

Membership Engagement

• Gather stories and content from CTA members

• Connect with colleagues and other stakeholders and present these stories through CTA’s various channels of communications.

• Work with the membership team to improve and maintain a membership mailing list and increase member engagement with CTA’s communications.

• Innovate new ways to engage with our membership.

• Develop effective, engaging and inspiring content to support CTA to build and expand its current membership engaging with new audiences.

• Identify opportunities to make the CTA brand visible online through engagement with sector influencers, and collaborations with members’ accounts.

• Connect and manage relationships with members, CT operators, stakeholders, policy influencers and transport bodies on social media.

Website Management

• Responsible for updating the CTA website and implementing the overall digital presence, including coordinating with staff and external stakeholders to keep it current and up to date.

• Support the ongoing redevelopment of the website, including development of the membership area and integration with CTA IT systems and marketing channels.

Relationship management

• Manage the relationships with key external organisations relating to CTA’s marketing and communications including:

• Companies who produce marketing collateral and other print and design services - ensuring that both long term projects and the creation of new materials are carried out effectively.

• Working with Leadership Group to ensure the delivery of CTA’s twice annual membership publication and evaluation and renewal of the relationship at the end of each year.

Inbox Management

• Manage the CTA marketing inbox and events inbox, regularly checking and replying to incoming emails.

General organisational responsibilities

Values Be an enthusiastic advocate for CTA’s values.

Planning Contribute to the delivery of CTA’s strategy and operational plans. Contribute to service evaluation and development by listening to the feedback of members and trainers.

Reporting Ensure personal record-keeping and reporting is conducted consistently and to a high standard, including generating data for management reporting, saving resources and documents on SharePoint.

Participation Contribute to staff meetings, team meetings, and other meetings as required.

Resources Use the resources of the organisation effectively.

Governance Ensure our administration and customer service work remains compliant with relevant legislation, policies and good practice.

Person Specification: Marketing and Events Executive

Experience & Qualifications

Essential

Can demonstrate experience of planning, creating and delivering innovative marketing campaigns which include range of activities/events delivered within the campaign.

• Can demonstrate experience of planning, creating and delivering events.

• Can demonstrate extensive experience of establishing and maintaining positive relationships with a range of internal/external stakeholders

• Experience of managing different social media platforms and able to use digital channels to improve reach, efficiency and impact of campaigns/messages

• Experience in writing news releases, responding to media enquiries and developing and maintaining strong relationships with journalists and other media outlets both virtually and face to face.

• Experience of writing blogs and articles (print and online)

• Experience of managing digital advertising (including Google AdWords and Facebook Insights)

• Experience of managing website CMS, e-newsletter platforms and form building platforms (SurveyMonkey)

• Educated to degree level or equivalent experience that demonstrates ability

• Experience of analysing and interpreting data.

• Experience of using project management software.

Desirable

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Knowledge, Skills and Abilities

Essential

• Excellent verbal and written communication and copywriting skills, with first-rate attention to detail and ability to adapt to suit subject and audience

• Demonstrable knowledge of and advanced skills in Microsoft Office applications (Word, Outlook, PowerPoint, Excel)

• Knowledge of and skills in social media management, with a focus on increasing reach and engagement

• Strong communication skills and ability to work with colleagues across a range of skills and expertise, and to communicate effectively at senior level

• Ability to work on own initiative and organise, plan and manage projects simultaneously, and meet deadlines

• Ability to think strategically and creatively regarding the long-term development of an organisation’s marketing and communications work.

• Excellent graphic design skills.

• Excellent Video capturing and editing.

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Desirable

• Understanding and knowledge of the Community Transport Sector And/or the wider community/voluntary sector.

• Knowledge and understanding of using communications to build a membership base and maintain positive member relations.

Values and Behaviors

Essential

• A demonstrable commitment to our organisation’s values.

• A strong commitment to, and understanding of, the principles of equity, diversity and inclusion.