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Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?
We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll manage your own caseload and build effective working relationships with external agencies.
As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
- Previous experience, or a knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
What you need to know:
- You will be joining our team in London based in the Wembley office
- You'll be covering our properties in West London, East London, Central London and Hertfordshire
- The role is permanent, and you'll be working full time (37 hours a week)
- As you will out be visiting our customers you'll need a full UK driving licence and a car
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Help us change lives through world-class medical research
At the Medical Research Foundation, we believe in the transformative power of medical research. As an independent charitable foundation, we fund exceptional research into underfunded and emerging areas of health, areas where we can make the biggest impact. As we roll out an ambitious strategy to 2029, we’re looking for a Research Impact Officer to help monitor and evaluate our research to ensure our funded projects make a real-world difference.
About the role
- Reporting to our Senior Research Impact Manager, your main responsibilities will be to:
- Provide day-to-day administration for the research portfolio
- Be the first point of contact for reporting enquiries from funded researchers
- Collate qualitative and quantitative data to support impact reporting
- Support the ongoing development of progress reporting forms
- Develop and maintain working relationships with grant-holders
- Organise and attend meetings with researchers in support of impact evaluation activities
- Liaise with the Communications Team to publicise research outputs
- Respond to requests for information about research impact from across the organisation
- Assist in the delivery of scientific seminars and award events
- Represent the charity at external events.
About you
You will use your excellent analytical, communication and organisational skills to help us manage our diverse research portfolio. You are motivated and enthusiastic and you will be keen to get involved in projects aimed at achieving our ambitious research strategy. You can see full details in the attached job description, but we will be looking particularly closely for evidence of the following criteria in your written application:
- Experience of working or volunteering in a science-related environment
- Experience of collating and analysing data using Microsoft Excel plus generally high level of IT skills
- An interest in scientific affairs or medical research
- Ability to understand complex scientific information presented in reports and explain it in a simple way
- Excellent customer service skills
- Ability to communicate clearly in writing and verbally with colleagues, scientists and other stakeholders
About the Medical Research Foundation
Our vision is a world where medical research improves health for everyone.
There are still many health conditions which impose a heavy burden on millions of people, in the UK and around the world. History has shown us, time and again, that the best way to achieve better human health is through medical research. We know that by investing now, we will see life-saving advances in the future and improvements in health for everyone.
Salary, benefits and working arrangements
We will offer a salary of between £32,000 and £37,000 per annum depending on skills and experience for a full-time post (36 hours). We are happy to consider a part-time contract (min 0.8 FTE).
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week (usually Monday, Tuesday and Thursday) with the option to work remotely for the remainder.
We offer
- 30 days' holiday plus bank holidays (pro rata)
- Double-matched pension contributions up to 12% employer contribution
- Life insurance at 4x salary
- Wellbeing support and flexible working culture
Equity, Diversity, and Inclusion at the Medical Research Foundation
At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong. We encourage and welcome applications from people of all backgrounds.
How to apply
The job description gives full details of the role and who we are looking for. To give your application the best chance of success, please prepare a CV and supporting statement that set out clearly how you meet the shorlisting criteria listed above under 'About you', then visit our website to find out how to submit your application.
If we invite you to interview we will ask you to provide evidence of your right to work in the UK.
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This is a critical and influential role at Independent Age, reporting to the Head of Governance. The post holder will provide high-quality support across a broad and impactful portfolio, including risk management, procurement and contracts, governance, safeguarding and business continuity, helping to build a culture where accountability, learning and continuous improvement drive meaningful change.
Working closely with senior leaders and the Board, you will play an important role in enabling effective and confident decision-making across every level of the charity. This is an opportunity to contribute across a wide range of areas and to see the direct impact of your work on how the organisation functions and delivers its mission.
We are looking for someone with a genuine passion for risk management, alongside a strong understanding of not-for-profit governance best practice. You will also bring experience in at least one of the following areas: procurement, contracts management, third party contract risk, business continuity planning, policy management or safeguarding.
You will be an excellent communicator, confident working with senior stakeholders, with strong attention to detail and a proactive, can-do approach. Above all, you will take pride in getting things done efficiently and to a high standard and be motivated by the opportunity to work for a values-led organisation making a meaningful difference to older people.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
If your experience doesn’t align perfectly with all of the above criteria but you do meet most of them and are excited about the role, we encourage you to apply anyway.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. In line with this, our office has many inclusive features, and there is no dress code.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all, but if you need a different form of flexibility, we are always happy to talk flexible working. Those contracted to work in the office are required to attend the office a minimum of 4 days per month. This role supports Board and committee meetings which may be held online or in the office, meaning availability to support with this is required.
You can find out more about what it’s like to work at Independent Age on the Careers page on our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS check will be carried out for the successful candidate.
Closing Date: Tuesday 14 July, 23:59
1st Interview Dates: Tuesday 21 and Wednesday 22 July, online via Microsoft Teams
2nd Interview Dates: Wednesday 29 July, in person at our London Office (Avonmore Road)
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Purpose of the role
Are you passionate about how digital communications can be leveraged to help even more people understand the role and importance of churches and to encourage and support those who are caring for these historic buildings? We are looking for a part-time Communications Officer to join our small Communications Team at the National Churches Trust. You will help plan, write, build and send our regular newsletters, manage our photo library and permissions, and support us in making sure our website is up-to-date, accurate and accessible.
If you are a good communicator and writer, you understand the importance of UX design and supporter journeys, and you want to use your skills to help keep churches open and in use, then this could be the role for you.
Hours of Work: Part-time, 21 hours per week split over three days, working Tuesday, Wednesday and Friday.
Introduction to the National Churches Trust
We want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations. Our vision is to see open churches thriving at the heart of their communities.
Our mission:
• We Speak Up: churches are valued and supported
• We Build Up: churches are well maintained, adaptable and in good repair
• We Open Up: churches are sustainable, open and welcoming
Our values:
• Being straightforward in responding to others’ needs
• Providing support that makes a difference
• Joining forces to achieve greater impact
• Driving change that brings our vision closer
Please note, we are not looking for any freelancers to fulfil this role.
For more information, download the job description supporting document. To apply, visit our careers page via the Apply button.
Closing date: Midnight on Sunday, 12 July 2026.
Interviews: Thursday 23 or Friday 24 July 2026 in Westminster, London.
Thank you for your interest in the National Churches Trust and our mission to see open churches thriving at the heart of their communities. We look forward to hearing from you.
About Us
The Royal Parks (TRP) manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Park Support and Cemetery Officer to join us at Brompton Cemetery and Kensington Gardens on a full-time, 12 months fixed term basis, working 36 hours per week.
The Benefits
- Salary of £28,864 - £30,500 per annum, depending on experience
- 26 days' annual leave (pro rata) plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a unique opportunity for a customer-focused individual with administrative experience to join our dedicated and historic organisation.
In this rewarding role, you will be a calm and reassuring presence, helping families and visitors navigate deeply personal moments with empathy, care and quiet professionalism.
What's more, you will become a guardian of heritage, playing a key role in the careful preservation of a breathtaking Victorian garden cemetery where every path tells a story and every detail matters, and of an iconic park in Kensington, central London.
The Role
As a Park Support and Cemetery Officer, you will provide on-site business support and administrative functions to aid the delivery of services at Brompton Cemetery, and at Kensington Gardens.
Specifically, you will serve as the primary point of contact for visitors, colleagues, contractors and families, overseeing bookings, co-ordinating meetings and events, and supporting funerary services with professionalism and empathy.
Beyond this, you will ensure the accuracy of records, calendars and systems, supporting the smooth operation of both sites, Brompton Cemetery and Kensington Gardens, through tasks such as processing permits and commercial licences, purchase orders and invoices, assisting with correspondence and deliveries, managing burial records, helping with grave searches and other client services.
Additionally, you will:
- Raise purchase orders, sales invoices and update financial records
- Manage and maintain key cupboard
- Assist with updating signage and noticeboards
About You
To be considered as a Park Support Officer, you will need:
- Experience of providing a high level of customer service
- Significant experience using office IT applications
- Good literacy, numeracy, and accuracy in administrative tasks
- Strong collaborative skills and adaptability
Other organisations may call this role Administration Officer, Park Administrator, Office Support Officer, Administrative Support Assistant, Park Office Assistant, Cemetery Administrator or Cemetery Services Officer.
We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you want to join us as a Park Support and Cemetery Officer, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Job reference: NLD-002203
Salary: £18,702 rising to £19,496 after probation, for 25 hours per week
Closing date: 09/07/2026
Location: Wolsey Building
Employment type: Permanent
Hours Per Week: 25 Plus Sleep ins
Additional role requirements:
As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check
Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters?
We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment.
This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.
What’s in it for you….
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing……
- Deliver day-to-day housing and scheme management to support residents’ independence
- Monitor rent accounts and support residents to manage payments and avoid arrears
- Work closely with Adult Social Care, support providers, and external partners
- Respond to emergency calls and carry out welfare checks when needed
- Support tenancy processes including sign-ups, viewings, and compliance
- Maintain communal areas and oversee contractors to ensure a safe, clean environment
- Build strong relationships with residents, providing advice and resolving issues
- Encourage and support community engagement and social activities within the scheme
What we’re looking for:
You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment.
We’re particularly interested in someone who:
- Has a good understanding of housing management or experience in a similar setting
- Is confident communicating with a wide range of people, including vulnerable residents
- Can balance empathy with professionalism when handling sensitive situations
- Is organised, able to prioritise tasks, and comfortable working independently
- Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
- Is comfortable using IT systems and keeping accurate records
- Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
- Speaks Asian language (desirable)
If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Disclosure and Barring Service:
This role requires of the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions.
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.
Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
The client requests no contact from agencies or media sales.
Support people. Strengthen communities. Help prevent suicide.
Every week, someone reaches out to Hector's House because they are experiencing emotional distress, worried about someone they love, or trying to make sense of a suicide loss.
The response they receive can make all the difference.
We are looking for a compassionate, organised and proactive Support Coordinator to join our small but ambitious team and help us reach more people across Hertfordshire, Bedfordshire and Buckinghamshire.
This is a role where your work will have a direct and visible impact. You might be supporting someone experiencing emotional distress, helping coordinate a support group, assisting people to access the right help, or contributing to community activities that increase awareness and understanding of suicide prevention.
About Hector's House
Hector's House was founded in 2016 by the family and friends of Hector Stringer, who died by suicide aged 18.
Today, we are a trusted local charity dedicated to preventing suicide and supporting people affected by suicide across Hertfordshire, Bedfordshire and Buckinghamshire
Everything we do is rooted in our local communities. We are supported by local people, businesses, schools, community groups and volunteers who share our belief that suicide is preventable and that nobody should face difficult times alone.
Last year we reached more than 2,500 people through our awareness, education and support services.
At the heart of everything we do is a simple message: there is hope.
The Role
Working closely with our Support Lead, you will play a central role in delivering support to people experiencing emotional distress, those at risk of suicide, and people affected by suicide.
You will help coordinate and deliver one-to-one and group support, respond to enquiries, maintain accurate records, liaise with partner organisations, and contribute to the continued development of our services.
As a new role within the charity, this is an opportunity to help shape how support is delivered in the future.
About Working Here
We're a small team by design, which means everyone has a voice and everyone contributes. We work collaboratively, support one another and share a commitment to making the greatest possible difference for the people and communities we serve.
You'll have the opportunity to take ownership, contribute ideas, develop new approaches and help shape the future of our services.
Who We're Looking For
We're looking for someone who:
- Has experience supporting people who may be distressed, vulnerable or facing difficult circumstances.
- Communicates with warmth, empathy and professionalism.
- Can remain calm when situations are challenging.
- Understands the importance of safeguarding, confidentiality and professional boundaries.
- Is organised and able to manage multiple priorities.
- Can work independently while also being part of a close-knit team.
- Shares our values and commitment to supporting local communities.
Experience in suicide prevention, crisis support or the voluntary sector would be welcomed, but is not essential.
This is a hybrid role, by which we mean that whilst you will be home-based, we meet regularly as a team face to face in and around the Tring area, and our education and support work is often face to face in the same area, and several times in a week.
Why Join Us?
This is an opportunity to:
- Make a genuine difference to people's lives every day.
- Join a respected and growing local charity.
- Work in a supportive, passionate and ambitious team.
- Help shape and develop a growing service.
- Build strong relationships across local communities.
- Develop your skills and experience in suicide prevention and mental health support.
If you're looking for a role where you can make a meaningful difference in your local communities, work alongside passionate colleagues and help shape the future of an ambitious organisation, we'd love to hear from you.
Apply with a full CV and a covering letter of no more than 2 sides, which outlines your motivation for applying and how your experience and skills fit with the details laid out in the attached role profile and person specification.
For an informal discussion about the role, please get in touch with us via the details in the attached job description and person specification.
Appointment will be subject to satisfactory references and an enhanced DBS check.
Working to prevent suicide and supporting people affected by suicide across Hertfordshire, Bedfordshire and Buckinghamshire.
The client requests no contact from agencies or media sales.
The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.
They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.
The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 6th July 2026.
The interviews will take place in Northampton on Thursday 16th July 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing your your application is successful and you are invited to interview, you will receive an email asking you to complete a series of activities, these need to be completed at least 2 days before your interview.
All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Overview
Charlton Athletic Community Trust (CACT) is a pioneering charity aiming to improve the health, wellbeing, educational attainment and employability skills of the local community.
CACT are seeking two enthusiastic, knowledgeable and experienced individuals to deliver a Department for Work and Pensions (DWP) Flexible Support Fund employability programme, focusing on 16–24-year-olds living in Greenwich and Bexley who are Not in Education, Employment or Training (NEET). In collaboration with the DWP, CACT Employability Officer/s will design and deliver a ‘Youth Hub’ offer to support and guide young people to into Education, Employment or Training opportunities.
Job Purpose
· To work as a member of the ‘DWP Youth Hub’ project team to engage and enable young people to reach their full potential with education, training and employment opportunities.
· The project will provide one-to-one mentoring sessions with wraparound support.
· The postholder will identify and recruit a caseload of young people to support into and sustain their engagement in Education, Employment and Training.
· The programme will provide an opportunity for young people not in education, training or employment in Greater London area to access training and work experience to enable them to attain the skills and confidence to gain employment.
· The post holder will have a broad range of experience in building relationships with individuals from a range of backgrounds, alongside an ability to build and maintain relationships with employers.
· The post holder will co-ordinate and deliver one to one and group coaching sessions. Sessions will address essential skills for employment and provide practical support, interview coaching, careers information and guidance.
· The post holder will facilitate and / or signpost to wellbeing workshops and physical activity sessions to develop improved mindset, healthy lifestyles, mental health and self‐care. Working with multi-agency partners the post holder will seek to identify the barriers that have prevented young people from engaging in education and employment and help them to develop strategies to overcome these challenges
Key Responsibilities (but not limited to):
· To provide one to one and group employability coaching sessions; in the community and online, enabling participants to identify, assess, and address barriers to engaging with education, employment, and training, as well as sourcing the most appropriate support.
· Work with young people to understand their strengths and develop person centred, targeted plans to help them achieve positive outcomes. Create individualised progress plans, which include identification of the wraparound support that needs to be provided (e.g., support to access housing or mental health services).
· Work closely with community groups and agencies such as Skills Academies Hubs, Local Integration Hubs, Job Centre Plus, to identify and recruit young people that would benefit most from the programme.
· Support a caseload and develop, contribute to, and deliver interventions to engage young people in education training and employment.
· To develop relationships with a broad range of internal and external stakeholders to ensure that a suitably diverse life skills and employability offer that meets young people’s needs and abilities.
· To work with local key worker support service to address any barriers to inclusion for young people they are working with.
· As required contribute to multi-agency planning and assessments of young people
· To identify meaningful work placement opportunities for young people internally and externally through partnerships with local businesses, and to manage and support work placements through work placement visits
· To maintain oversight of young people participating in work placements to help them settle in, meet the expectations of their employer or training / education provider, perform at their best, and achieve their action plan goals.
· Regularly review and monitor the progress of young people on the programme and guide interventions / wraparound support.
· Maintain a record of distance travelled which demonstrates how far the participant has travelled since joining the project, for example, in terms of personal development, increased confidence, and greater levels of motivation.
· To maintain a working knowledge of education, safeguarding and effective practice in supporting young people into education, training and employment.
· To hold knowledge of the regions in which we work to maintain an up to date working knowledge of education and training providers and employers locally and ensure that young people are referred and supported into appropriate EET provision.
· Compile and submit all required monitoring to colleagues and the DWP on progress of those young people they are working with. Maintain full and accurate case records within appropriate timescales using the case management system.
· Attend training events, supervision meetings and other team, formal and informal meetings as required to contribute to professional, service and self-development.
· Support young person feedback mechanisms in the design of activities and in the continuous improvement of the project.
· To ensure good quality case studies and stories are shared with colleagues to support the promotion of the programmes.
· Fulfil other duties such as are required from time to time.
The client requests no contact from agencies or media sales.
This exciting role links our 350+ community organisations that receive food from us — known as our Community Food Members (CFMs) — with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week.
The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams.
Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region.
1) Cross-Functional Coordination
- Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand
- Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages.
- Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules.
- Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock).
2) Food Sourcing Support
- Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance.
- Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow
- Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history.
- Support awareness-raising activities about FSSW’s surplus redistribution capability (e.g., events, promotional updates).
- Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager.
- Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity.
- Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager.
3) Member Support & Service Delivery
- Support member onboarding, offboarding, account updates, queries, complaints and general membership administration.
- Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate.
- Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity.
- Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations.
- Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services).
- Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams.
4) Data, CRM & Reporting
- Maintain accurate member records in Salesforce and ensure data integrity across systems.
- Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics.
- Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making.
- Contribute to KPI monitoring across both Membership and Food functions.
5) Compliance, Food Safety & Member Standards
- Operate in accordance with the FareShare Food Safety Manual and maintain required training.
- Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions.
- Conduct in-person compliance visits with member organisations as required.
- Provide administrative support for product recalls, safety notices and compliance related communication.
Person Specification
Essential Criteria
- Experience or knowledge working in an operational, coordination or customer/member support role
- Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment.
- Confidence working with data and digital systems
- Excellent communication and relationship-building skills, able to coordinate across teams and externally
Desirable Criteria
- Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate.
- Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise.
- Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting.
- Experience working in a charity, community food environment or membership-based service
- Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups.
- Comfortable representing the organisation externally
- Experience supporting projects or campaigns, including administration, coordination and communication tasks.
- Attention to detail in compliance-related work
Our mission is a future where no food is wasted, and all people can thrive.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Officiating Social Impact Officer
Reporting to: Cricket Development Manager
Location: Trent Bridge, Nottingham, NG2 6AG
Hours: Part-Time 21 hours per week/3 days (some evenings and weekends)
Salary: £ 15,600 pa. (£26,000 per annum pro rata)
Trent Bridge Community Trust is seeking a passionate and driven individual to lead on an impact-led approach to using the power of sports officiating to make a meaningful difference in communities across the county.
This role offers an exciting and unique opportunity to shape a new direction for officiating, with a strong focus on using umpiring and scoring as vehicles to improve physical and mental well-being, build confidence and reduce loneliness, particularly in non-cricketing communities.
You will have the opportunity to shape and deliver development opportunities, such as mentoring programmes and engagement initiatives, while growing and supporting strong networks that help officials feel connected and valued.
You will oversee the Officiating Administrator, who will manage systems and administration, allowing you to focus on leading engagement, development and impact with the autonomy to influence the programme’s development. You will also work closely with the Nottinghamshire Officials Advisory Group, chairing their sessions and working with volunteers to increase the group’s impact.
To be successful in this role, you will need to be confident in engaging with a wide range of people and communities, with a strong ability to communicate effectively across different environments. You will be committed to working collaboratively with internal and external stakeholders and understand the value of social impact in sport, particularly in supporting well-being, confidence and connection. You will also be proactive and self-motivated, with the ability to take initiative in shaping and developing the programme.
This is a flexible, part-time role offering the chance to take ownership of an important area of work, contributing both to the growth of cricket and the well-being of people across Nottinghamshire.
If you’re passionate, motivated, and ready to make a difference, we’d love to hear from you.
1. RELEVANT GENERAL OBJECTIVES
(Source: 2021-2025 Strategic Plan)
- Invest in Trent Bridge so that it retains its Test Match status and is seen as a year round entertainment destination and as a hub for cricket in Nottinghamshire.
- Create a culture of winning teams that provides sustained success for Nottinghamshire and England.
- Drive participation growth and positive change by taking projects and programmes into communities throughout Nottinghamshire.
- Maintain the club as a financially and commercially sustainable organisation at the heart of our community.
- Innovating across all departments to create success through delivering the best playing, partner, member and supporter experiences in cricket
- Attracting, inspiring and retaining the best people by creating a playing and working environment that is enjoyable, challenging and fulfilling
2. SPECIFIC ROLE PROFILE
To lead and coordinate a programme which recruits, engages, retains and develops umpires and scorers across the county, with a particular focus on using social impact and wellbeing outcomes to grow officiating in non-cricketing communities.
The role will focus on engagement, development and impact, working alongside an Officiating Advisory Group Administrator who will support delivery through systems, logistics and appointments.
Priority Focus Areas
A. Recruit – Engage and attract new umpires and scorers, particularly from underrepresented and non-cricketing communities.
B. Convert – Support new officials to become active and confident through structured engagement and early experiences.
C. Develop and Retain – Develop strong mentoring programmes and development opportunities to create belonging and progression.
D. Social Impact and Insight – Evidence and apply the mental, physical and social wellbeing benefits of officiating.
E. Networks and Community – Strengthen connections across officials through inclusive and active networks.
F. Partnership – Work with internal and external stakeholders to expand officiating opportunities outside the traditional cricketing community.
A. Recruit.
- Develop and promote officiating opportunities to a wide and diverse audience.
- Support the promotion of ECB umpire and scoring courses, working alongside the Officiating Administrator.
- Tailor opportunities and engage female, ethnically diverse, young adults under 25 and older adults over 50 to position officiating as a rewarding and beneficial activity.
B. Convert.
- Build relationships with newly trained officials to support their transition into active officiating.
- Deliver engagement initiatives such as a New Umpire Development Day, focusing on confidence, skills and community-building.
- Provide regular communication and encouragement to support early match experiences and progression.
- Work with partners and volunteers to ensure new officials are provided with appropriate opportunities.
- Use insight and data to identify individuals needing additional support.
C. Develop and Retain.
- Develop and oversee mentoring programmes for new and developing officials.
- Work with volunteers to shape and deliver a year-round CPD programme for umpires and scorers.
- Lead engagement initiatives that enhance the experience of being an official, including networking events and recognition.
D. Social Impact and Insight.
- Develop a framework to measure the social impact of officiating, including mental well-being, physical activity, social connection, loneliness and employability skills.
- Produce case studies to highlight the positive impact of officiating across different demographics.
- Use insight to inform programme design, funding applications and stakeholder engagement.
E. Networks and Community.
- Support a connected network of umpires and scorers across the county.
- Maintain active communication channels to drive engagement and peer support.
- Support volunteer representatives to manage and grow special interest networks.
- Ensure officials feel supported, valued and connected to the wider community.
F. Partnership.
- Build relationships with community organisations, education providers and partners to expand officiating opportunities.
- Work with internal partners to increase the community reach of officiating programmes.
- Contribute to funding applications using social impact evidence.
3. KEY PERFORMANCE INDICATORS
- · Number of new officials recruited, including from non-traditional cricket audiences.
- · Conversion rate of newly trained officials into active participants.
- · Number of officials engaged in mentoring and development programmes.
- · Participation rates in CPD and development activities.
- · Growth and engagement in officiating networks and communities.
- · Number of new partnerships with community organisations and stakeholders.
- · Evidence of improved well-being outcomes (mental, physical and social) among participants.
- · Number of social impact case studies and reports produced.
- · Successful use of social impact data to secure funding or investment.
- · Percentage of officials who report feeling connected, supported and valued within the network.
PERSON SPECIFICATIONS
Essential
- Experience of working in sport or community development.
- Experience of engaging and working with a wide range of people and communities.
- Experience of planning, delivering and evaluating programmes or initiatives.
- An understanding of the value of social impact in sport, including how participation can support physical and mental well-being.
- Knowledge of sport and the role it can play in engaging individuals and communities.
- An understanding of community engagement, particularly working with diverse groups and reducing barriers to participation.
- Strong communication skills, with the ability to engage effectively with a wide range of people and communities across different environments.
- Ability to build and maintain effective relationships with volunteers, partners and stakeholders.
- Strong leadership and facilitation skills, with the confidence to lead and chair groups.
- Strong organisational and planning skills, with the ability to manage multiple priorities.
- Ability to work independently and take initiative in shaping and developing programmes.
- Comfortable using data and information to support decision-making.
- A willingness to undertake basic training in cricket umpiring and scoring.
- An outgoing, friendly and supportive personality, with the confidence to engage a wide range of people and communities.
- Passionate, reliable and dependable, with a strong commitment to using sport to create positive social change.
- Ability to work independently with minimal supervision, taking ownership and showing initiative.
- A positive and collaborative approach to working with colleagues, volunteers and partners.
- A strong commitment to equality, diversity and inclusion, with a focus on engaging underrepresented communities.
- Flexibility to work evenings and weekends where required.
- Ability to travel to multiple locations across the county to deliver engagement.
- Holds or is willing to undertake an Enhanced DBS check.
Desirable
- Experience of producing and using insight to evidence or inform delivery, including social impact measures.
- Experience in facilitating group meetings or forums.
- Experience of supporting or working with volunteers.
- A strong knowledge of social impact, including the use of insight, measurement and benchmarking.
- Knowledge of cricket and cricket officiating.
- Applied knowledge of how sport and physical activity can support health, well-being and social outcomes.
- Ability to analyse and apply data and insight to measure and demonstrate impact.
- A relevant qualification in sports development, community development or a related field.
- A qualification in sports officiating.
HOW TO APPLY
Closing date for receipt of applications will be: 12 noon on Monday 13th July 2026
Interview dates: Thursday 16th and Friday 17th July
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect the same commitment from all staff and volunteers
We are an equal opportunity employer. we celebrate diversity and are committed to building an inclusive environment for all employees. when submitting your details, please let us know if you require any support or reasonable adjustments during the interview process
No agencies please
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is a pivotal role within a small, ambitious team, working closely with clinical leaders and committees to deliver high-quality education for a diverse membership including nurses, consultants, resident doctors, pharmacists, scientists and allied health professionals.
You will play a key role in shaping and delivering BSH’s educational offer – from webinars and podcasts to in-person events and digital learning resources – as well as leading the development of our new online Knowledge Hub.
Key Responsibilities
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Support the BSH Education Committee and deliver its programme of educational activity
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Plan, coordinate and deliver webinars, podcasts, events and educational resources
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Lead the development and management of the BSH Knowledge Hub, ensuring content is high-quality, relevant and up to date
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Track engagement and usage data, including CPD activity
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Support delivery of education sessions at external events and contribute to BSH events
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Work collaboratively with other societies and organisations to enhance educational content and signposting
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Support educational outputs across BSH committees, particularly the Nurse Forum and Research Forum
To apply, please email the following documents
Your CV (no more than three sides of A4), including two referees.
A supporting statement (no more than two sides of A4) outlining your motivation for applying, confirming that you meet the requirements in Part 1 of the Person Specification and detailing how you meet the criteria in Part 2 of the Person Specification.
The client requests no contact from agencies or media sales.
Advocates for International Development (A4ID) is seeking to appoint a Project Officer to join the Legal Services Team at a pivotal moment in our organisation’s journey.
About A4ID
Advocates for International Development (A4ID) is a charity with a vision to shape a just and sustainable future through the power of law. A4ID partners with world’s top legal professionals and development organisations to facilitate high-quality, free legal and technical support to advance the SDGs and improve the Rule of Law. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.
Purpose of the Role
The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.
A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the Pro Bono Services Lead (PBSL) with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.Key Responsibilities
Broker Service And Operational Responsibilities
The POLS is responsible for supporting PBLS and undertaking relevant responsibilities and duties, including:
- Sourcing, scoping and allocating pro bono legal projects between international development partners and legal partners efficiently and in required timescales.
- Quality assurance of projects and deliverables to ensure stakeholder needs are met. This includes establishing and delivering on internal reporting protocols, narrative reports, high-quality data gathering, and any other required external documentation.
- Managing feedback and progress reviews in relation to A4ID project stakeholders.
- Coordinating learning, thought leadership and training outputs and activities bilaterally between legal and development experts, including briefings, publications, training and learning events, particularly those with a legal focus.
- Working with the CSO Officer on direct outreach for building new partnerships with Development Organisations (NGOs and CSOs).
- Supporting PBSL in managing A4ID’s existing network of legal experts, and expanding the network by engaging with new legal experts.
- Assisting with trialing online pro bono platforms, such as Paladin and Justice Connect.
- Coordinating recruitment, line management and training of volunteers.
- Supporting PBSL with other internal processes to advance the mission of A4ID, as needed.
Marketing & Events
The POLS will support relevant marketing activities related to PBLS. This includes:
- Representing A4ID and increasing visibility of PBLS services at events related to legal pro bono at UK, regional and international levels.
- Developing relevant external communications and material for social media and newsletters, particularly those with a legal focus.
- Drafting case studies and develop-related external communications (e.g. presentations, website articles and social media posts).
Fundraising and Income Generation
The PBLO will support relevant business development activities related to PBLS including:
- Draft and scope relevant applications and proposals (identified trusts, foundation or institutions).
- Support and provide input into income generation activities/proposal development for existing and new pro bono products, services, and projects.
- Maintain and develop relationships with contributing legal partners, including participating in regular account management meetings to manage relationships.
- As needed, work across departments/teams support and contribute to overall fundraising and proposals, in line with the organisational strategy.
- Support assessments and mapping of potential funding sources, e.g. trusts, foundations or institutional funding.
- Conduct due diligence and onboarding of any potential new Legal Partners.
- Support and deliver other tasks as required by PBSL.
Person Specification
- Law degree (in any jurisdiction).
- Four years of experience working in a legal setting, including law firms or legal charities.
- Strong experience of working independently and delivering tasks in a timely manner.
- Previous brokerage experience (ideally in a legal environment).
- Excellent outreach and engagement skills.
- Excellent relevant IT skills, such as a working knowledge of project management systems, CRMs and cloud-based systems (such as MS Office 365, Salesforce, Asana).
- Experience engaging with external stakeholders (such as clients, funders or service users) including at external events.
- Confident and self-motivated.
- Excellent communication skills, with a friendly, positive attitude.
- Ability to work flexibly and manage a varied workload.
- Ability to work as part of a team, and take initiative and work independently.
- Strong organisation and time management skills, and good attention to detail.
- Proven ability to work to tight deadlines and within agreed frameworks.
- Fluency in written and spoken English; ability to produce written material targeting different audiences
- Willingness to take on high level as well as everyday tasks and perform both with excellence.
- Understanding of international development and the Sustainable Development Goals.
For further information and to apply, please visit our website via the apply button.
Closing date: 12 July 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kidney Care UK
Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
About the Patient Support Service
The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.
About the Role
Our regional Patient Support Officers play a key role in establishing Kidney Care UK in their designated region and enabling patients, their families, carers and professionals to access independant support on social, financial, health advocacy and wellbeing.
You will proactively engage with kidney patients and their families as a source of advice,information, and support to improve care and wellbeing outcomes for kidney patients. You will seek to inform and empower individuals, providing the tools and knowledge to enable confident self-management and be the regional face of Kidney Care UK patient support services, raise awareness of the service and the Charity and build strong relationships with kidney patients, the renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in the region.
You will be responsible for the day-to-day delivery of the Patient Support Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location.
Key Responsibilities:
- Liaise with and support patients and their carers face to face and by telephone to provide information, advice and support on a range of personal, emotional and practical matters.
- Through regular visits to renal units in your designated area, establish and maintain a presence to enable patients' easy access to Kidney Care UK support services.
- Promote and attend local health information events to raise awareness of Kidney Care UK and the benefits of its Patient Support Service with kidney patients, their families and relevant health professionals.
- Establish and maintain strong relationships with the regional kidney community through fully engaging with KPAs, health professionals and relevant health and community stakeholder groups.
- Maintain accurate records to allow effective reporting on key performance indicators such as number of patients supported, type of support provided, key needs etc.
About You
You will have an empathy with our patient group and an understanding of kidney disease and the needs of people with kidney disease, their families and carers. You will be able to work independantly and have excellent communication skills, both verbal and written and above all have the ability to deal professionally, calmly and sympathetically with people affected by kidney disease.
An understanding of the relevant UK benefits legislation and entitlements is essential as is having excellent IT skills, including Word, Powerpoint and Excel. You will hold an Advice and Guidance qualification or be willing to complete it within 6 months of service in the role.
The role is home based but you will need to live within the region that you are applying for and have the ability to travel independantly throughout the area on a regular basis and to attend national meetings/events as required. There will also be a requirement to undertake occasional evening and weekend work and some flexibility to be able to work some irregualr hours to meet the needs of our patients.
The areas are as follows:
North East: Newcastle Upon Tyne, Sunderland and North Cumbria. This role is part funded by the North Gas Network through the vulnerability and carbon monoxide allowance fund.
South West: Cornwall, Devon, Exeter and Plymouth. This role is funded by Wales and West Utilities through the vulnerability and carbon monoxide allowance fund.
Please be aware that as they are funded positions they are fixed term posts until 31 May 2028. There is a possibility of extension but no guarantee.
Safeguarding statement
Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An Enhanced DBS will be required for this role.
If you feel you are the right fit for the role, please press Apply, where you will be asked to upload a recent CV and cover letter. In your cover letter please demonstarte in no more than 2 sides of A4 how you meet the person specification and please state which area you are applying to.
We look forward to hearing from you.
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
Job Purpose
The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.
Key Tasks
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Act as the first point of contact for all referrals over the weekend across both hospitals.
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Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
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Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.
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Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.
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Collect feedback from service users and upload to case management system.
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Deputise for the manager at discharge planning and other meetings as required.
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Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line support services over the weekend such as:
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Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.
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Provide welfare checks to monitor service users’ wellbeing during post-discharge period.
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Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.
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Identify and respond to risks within the home environment, escalating concerns where appropriate
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Provide occasional cover for the A/L of other Project Officers
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop HHOWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends.
Administration
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Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
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Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.



