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Florence Nightingale Foundation, London (Hybrid)
£55,052 - £60,849 per year (subject to experience)
Posted today Quick Apply
Florence Nightingale Foundation, London (Hybrid)
£80,969 - £89,495 per year (subject to relevant experience)
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Page 5 of 9
London, Greater London (Hybrid) 2668.08 miles
£55,052 - £60,849 per year (subject to experience)
Full-time
Permanent
Job description

We are seeking a Head of People and Operations to join our Senior Leadership Team. This is a multifaceted role, leading the people and culture agenda along with responsibility for the smooth running of our operations, including overall office management and managing our IT provider.

Reporting directly to our Chief Operating Officer (COO), the successful candidate will be both forward thinking and focussed on long term sustainable improvements as well as hands on, developing initiatives that will improve efficiencies and ways of working throughout FNF and will have proven experience in working in an operational role within a similar sized environment.

Principle Duties and Areas of Responsibility

People and Engagement

  • Work closely with the Senior Leadership Team on the development and delivery of a people plan that drives engagement and performance. This includes proactively listening, learning and acting on feedback from our people engagement survey
  • Lead on all aspects of HR, including recruitment, onboarding and performance management, staff benefits, leave allowances and mandatory learning.
  • Responsible for managing our employee relations provider, ensuring that their service is fit for purpose and supporting all managers within the charity
  • Work with our Occupational Health outsourced service to ensure that we are providing our people with an effective occupational health solution
  • Create an approach to reward and recognition that celebrates success and encourages people to go above and beyond and making a difference for FNF, fully utilising our recognition platform
  • Lead on the diversity, equity and inclusion agenda, ensuring that inclusion is considered throughout the employee lifecycle
  • Work with our Marketing and Communications team to drive internal communications including our newsletter and team meetings
  • Champion and embed the new values and behaviours across FNF, ensuring they are reflected in HR policies, practices and employee engagement initiatives to drive a positive and inclusive workplace culture

Policy and Governance

  • Ensure that the people KPIs are monitored each month, looking at any themes and trends and associated actions
  • Develop and maintain people policies and processes which are fair, transparent and comply with relevant legislation promoting FNF as an employer of choice.
  • Maintain all employee records in line with regulation and organisational policy ensuring that all information is up to date and relevant
  • Provide transparent and clear people and workforce information to the Board along with the relevant FNF committees
  • Work collaboratively with our Finance team and Pension administrator to effectively manage the FNF salary exchange pension

Health and Safety

  • Ensure that health and safety standards are met across FNF, this includes the communication of health and safety policies to ensure they are understood and adhered to
  • Conduct regular risk assessments across all areas of FNF including office spaces, remote working environments and any other areas where the charity operates
  • Establish and maintain an effective system for reporting, managing and investigating accidents, incidents and near misses
  • Work with external partners to keep up to date with changes in legislation and to conduct the annual health and safety audit and ensure that any recommendations are implemented promptly

IT

  • Act as the primary point of contact between FNF and the IT provider, ensuring clear and effective communication to ensure they deliver high quality services that meet our needs
  • Review and manage the IT service contract ensuring that all terms and SLAs are monitored as well as considering value for money and service experience
  • Manage the budget for the IT function at FNF
  • Maintain an inventory of IT assets (hardware, software licenses etc) and ensure they are properly managed and documented. This includes the procurement and disposal of IT equipment as needed.

Office Management / Administration

  • Partner with managed office provider to ensure that all services are delivered as per the contract, building a strong working relationship with the building and facilities team
  • Ensure that the office environment is well maintained, welcoming and conducive to productive work
  • Oversee the management of office supplies, ensuring that stock levels are maintained and ordered are placed
  • Implement best practices in office management, including document management, filing systems and communication protocol
  • To identify areas across the charity where processes, systems and collaborative working can be made more efficient, and support the team in implementing improvements

Person Specification

Experience, Knowledge, and Skills

  • Relevant professional qualifications in business administration or a related field would be desirable
  • Previous experience working in a similar varied role ideally within the non-profit sector
  • Demonstrable experience in reviewing and improving processes to enhance efficiency and effectiveness
  • Previously managed HR activities such as recruitment, onboarding, performance management and engagement
  • Experience in development and implementing policies and procedures, ensuring compliance and best practice
  • Knowledge of managing relationships with vendors, including SLA’s and contract terms
  • Highly organised with strong multitasking abilities, juggling different pieces of work and meeting deadlines
  • Strong analytical and problem solving skills
  • Exceptional verbal and written communication skills, interacting with people internally and externally
  • Excellent analytical skills with the ability to distil and communicate information in a way that is easy to understand

Competencies

  • Proactive and committed to continuous improvement
  • Adaptable and flexible to changing circumstances and handling unexpected challenges with resilience and flexibility
  • Demonstrates a high level of integrity and professionalism
  • Able to demonstrate strong leadership inspiring teams through collaboration and communication
  • Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success

First interviews will be held: w/c 14th October 2024

Strictly no agencies please.

Posted by
Florence Nightingale Foundation View profile Company size 21 - 50
Posted on: 20 September 2024
Closing date: 04 October 2024 at 12:00
Tags: Administration,Human Resources,Operations,Digital

The client requests no contact from agencies or media sales.