Visitor operations manager jobs in Birmingham
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Location: Fully remote with flexible working arrangements
Salary: £51,500 FTE
Contract: This role is part time for 3 days a week (0.6FTE).
Closing date for applications: 5th July
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.
Screening calls: 16th/17th July
Panel interviews: 22nd July
Start Date: ASAP
About the Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners.
The Opportunity
This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at leading and developing complex multi-stakeholder processes and systems, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.
To support ongoing growth and development of the Warm Welcome Campaign, we are looking for a Head of Operations to be responsible for supporting the Senior Leadership Team in the effective and efficient running of the Campaign and the coordination and development of our ambitious 5-year strategy. The role will sit within Warm Welcome’s Senior Leadership Team, which also includes the Campaign Director, Director of Communications, Director of Programmes and Development, and will report directly to the Good Faith Partnership Operations Director.
The purpose of the Warm Welcome Senior Leadership Team is to:
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Own and develop the Warm Welcome strategy, ensuring sustainability and delivery
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Lead, direct, engage and inspire the Warm Welcome team, setting the tone and culture
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Be accountable for significant decisions, challenges and risks.
The Head of Operations role will help to support and co-ordinate the work of the Senior Leadership team to be as effective as possible in achieving this purpose.
We’re looking for someone who thrives on fast-paced and varied work, organisational growth and development and has demonstrable experience of making things happen. The ideal candidate will be highly organised and solutions-oriented, while also bringing a creative, innovative and forward-thinking approach.
At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
Responsibilities
The role will be responsible for:
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Supporting and coordinating the Warm Welcome Senior Leadership Team to function as effectively as possible
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Supporting the Warm Welcome team to ensure that our 5-year strategy is delivered on time and to budget, including coordinating our annual workplan of activities against our strategy
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Developing our internal set up, processes and systems during a period of growth
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Overseeing the Warm Welcome financial, compliance and risk management
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Coordinating the Warm Welcome team growth, culture and performance
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Overseeing long term financial planning and forecasting for Warm Welcome
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Supporting the delivery of other Warm Welcome efforts, as appropriate
Person specification
Strategy Oversight and Development
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Experience in coordinating workplans linked to a strategy to ensure that progress is being made and any areas of concern are identified and acted on quickly
Developing internal processes and systems
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Ability to create and develop high functioning, accessible systems for the whole team’s use
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Highly organised with accurate record keeping and ability to prioritise work to ensure deadlines are met and opportunities are maximised
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All candidates will need to be competent with CRM Systems, Google Suite and Microsoft Office
Financial, Risk and Compliance management
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Experience of financial management, including budget setting, owning and developing budgets, and reporting processes
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Experience of overseeing risk management and mitigation within a team
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Experience of overseeing compliance i.e. reporting to the Charity Commission, reporting related to GDPR, developing and reviewing policies etc.
Team growth and performance
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Experience of line management, leading and developing high-performing teams, fostering a culture of collaboration and empowerment.
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A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working
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Experience of leading organisational growth, set up and design
Working Arrangements
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Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.
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This role is fully remote, with flexible working arrangements.
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All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
Please refer to the attached job description for full details.
Non Charity Employer 
6 - 10
The client requests no contact from agencies or media sales.
Thank you!
Harris Hill are delighted to be working with a fantastic charity to recruit for the Community Manager- Kent in order to help to grow support, strengthen community relationships, and deliver ambitious income and engagement targets across the region.
Key Responsibilities
- Develop and maintain strong relationships with supporters, volunteers, and community stakeholders.
- Inspire, recruit, and support volunteers, ensuring they have the tools and guidance needed to succeed.
- Deliver regional income, engagement, and performance targets.
- Collaborate with colleagues across fundraising, partnerships, marketing, events, visitor experiences, and retail operations.
- Identify opportunities to grow supporter engagement and improve volunteer experiences.
- Support community events, campaigns, and local initiatives.
- Manage resources effectively, ensuring activities are delivered within agreed budgets and timescales.
- Promote a culture of continuous improvement, safety, and collaboration.
- Act as an ambassador for the organisation within the community.
As a Community Manager, you will work closely with supporters, volunteers, donors, and local communities to create positive experiences that encourage long-term involvement and advocacy. You will lead volunteer engagement, support fundraising initiatives, and help ensure regional goals are achieved through collaboration, innovation, and excellent relationship management.
About You
You are an experienced community engagement, fundraising, or volunteer management professional with a proven ability to motivate people and deliver results.
You'll bring:
- Significant experience engaging supporters, volunteers, customers, or community groups.
- A strong track record of achieving targets and delivering successful outcomes.
- Excellent communication, presentation, and relationship building skills.
- Experience leading and influencing volunteers or teams in a collaborative environment.
- Strong planning, organisational, and problem-solving abilities.
- A creative and innovative approach to engagement and community development.
- High emotional intelligence and the ability to work effectively with a wide range of stakeholders.
- Commercial awareness and an understanding of organisational priorities and challenges.
This post requires a valid driving licence.
Salary & Benefits
- Salary: £35,853- £42,181 per annum
- Contract type: 12 months FTC, full time, 37 hrs a week
- Location: remote, you have to be based in Kent
- Deadline: 14th June at 8am
Please note this area covers Sheerness, Whitstable, Margate, Ramsgate, Walmer, Dover, Littlestone, Dungeness and requires a significant level of travel within the designated region but will also require occasional travel to other assets including Poole.
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Salary: £32,000 per annum
Hours: Full-time, 37.5 hours per week, Monday to Friday 9:30am – 5:30pm
Contract Type: Permanent
Location: Birmingham, with some home working and travel to other centres across the UK
Reports to: Director of Finance and Resources
THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
In early 2026 we have opened our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
THE OPPORTUNITY
We are excited to offer a new opportunity to join a growing charity and support our Executive Leadership Team, as well as the administration and operational processes across the organisation, as an Executive Assistant. You will provide high level administrative support to the CEO, Directors, and the Consultant Suicide Prevention Therapist, and will take a key role in facilitating a professional and well organised executive function.
You will be expected to set and maintain the tone of the executive office and provide efficient and effective administrative support to senior leadership. Under the guidance of the Director of Finance and Resources, you will manage communications, coordinate schedules, conduct accurate record keeping and help to ensure the day-to-day operations of the organisation's leadership team runs smoothly and effectively.
KEY RESPONSIBILITIES
Executive Administration
Covering daily administrative tasks and duties including:
- Being the first point of contact for the CEO, Directors and Consultants, managing enquiries, greeting visitors, answering the phone, and responding to email enquiries.
- Dealing with enquiries over email and telephone, scheduling/amending meetings and taking messages as required.
- Managing multiple complex calendars, booking appointments, meetings, and making travel arrangements.
- Supporting the CEO, Directors and Consultants with day-to-day administration and coordination.
- Preparing, formatting, and issuing correspondence, reports, and presentations.
- Recording and sharing meeting minutes and tracking actions.
- Maintaining accurate records at all times in line with administrative procedures.
- Supporting communication between senior leadership and internal/external stakeholders.
- Maintaining effective systems to ensure time and resources are used efficiently.
- Always managing confidential information with discretion.
Operations
- Maintaining a professional and well-organised office environment.
- Supporting the CEO and Executive Leadership Team to ensure smooth operational processes.
- Completing electronic filing, document management, and general office administration.
- Supporting the coordination of meetings, events, and senior-level engagements.
- Providing occasional administrative support to the wider team as required.
Values
- Maintaining a professional, calm, and approachable manner in all interactions.
- Treating every person who contacts the organisation with respect and professionalism.
- Demonstrating discretion, integrity, and confidentiality at all times.
- Demonstrate commitment to the James' Place values of Focus, Bravery, Compassion, Professionalism, Collaboration, Respect and Hope through all aspects of work.
PERSON SPECIFICATION
This role requires someone with both excellent people and organisational skills and the ability to communicate professionally and effectively, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars.
You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will have experience of supporting senior leadership to deliver organisational priorities, and an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
Essential
Knowledge, Skills and Experience
- Experience as an assistant to senior leaders or experience in a similar administrative role at this level
- Excellent interpersonal and communication skills to work effectively with a range of colleagues including board members, external stakeholders, staff colleagues and peers
- Ability to manage time effectively, prioritise workload and meet deadlines
- Ability to maintain accurate records and follow set procedures
- Strong IT skills with the ability to learn new systems quickly and efficiently
- Competency with current office technology including MS Teams, Microsoft 365 applications, emails and calendars, and associated communication tools.
- Ability to manage confidential information with discretion
- Ability to work independently and as part of a team
Values
- Ability to engage with organisational values
- Ability to promote equality, diversity and inclusion
- Ability to work collaboratively
- Ability to be transparent, honest and show discretion when needed
Desirable
- Experience supporting multiple senior stakeholders
- Knowledge of governance or board-level administration
- Experience working in a fast-paced environment
WE OFFER
- A 7% employer contributory pension scheme
- Family friendly policies
- Death in service insurance scheme
- 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period
HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please contact us directly.
Closing date: Wednesday 17th June 2026, 5pm
Interviews to be held w/c 29th June.
Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
REF-228 901
