Visitor services volunteer volunteer roles in birmingham

We are looking for Welcome volunteers to staff the welcome desk and be first point of contact for our visitors. Our volunteers play an important and valuable role in our cathedral community. Volunteering  can be a wonderful way to find a sense of purpose and belonging. You can use your skills, build your confidence and develop as part of a supportive and caring team. You’ll have the opportunity to work in an exciting and vibrant place of Christian worship, surrounded by beautiful architecture and our world-famous stained-glass windows.

Our volunteers come from a variety of backgrounds and each person has their own reasons for wanting to volunteer. We welcome applications from anyone interested in being a part of what we do, and will work with you to ensure that your volunteering experience is as inclusive and accessible as possible.

Our volunteers need to be sympathetic to our vision, mission and values, but you do not need to be a Christian to join our team.

Tasks include: 

· To greet visitors entering the cathedral and offer a first-class welcome

· To open positive conversations and demonstrate the welcoming nature of the cathedral

· To provide information and signpost as requested by the visitor, details and basic history of the cathedral, location of toilets etc.

DBS Check and Training to be completed / provided:

• Basic DBS check
• Basic Awareness and Foundation level safeguarding training.
• ACT Counter Terrorism training.
• In-house additional training as required.

Ensuring the safety of everyone who comes into the cathedral is Birmingham Cathedral Chapter’s highest priority. All volunteers must also complete our Safeguarding training before they can start working with us.

What this volunteering opportunity will provide you with:

• Knowledge of the international significance of the windows, the artists Edward Burne-Jones and William Morris and their links to Birmingham.
• Experience working with people from a diverse range of backgrounds.
• Insight into the workings of the cathedral, and experience working in a sacred building and place of faith.
• The opportunity to practice speaking in various foreign languages dependent on the nationality of visitors you encounter.
• Opportunities to volunteer in further roles in the cathedral team.
• Experience working alongside a team of skilled and knowledgeable individuals both clergy and non-clergy
• Safeguarding and ACT training (this is a requirement)

Depending on the nature of the volunteering role you undertake with us, we may need to carry out an Enhanced Disclosure in accordance with the Disclosure and Barring Service Rules.

All information provided by volunteers with be held in accordance with the General Data Protection Regulation within the Data Protection Act 2018.

Volunteer with us!

At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, so most of the care that we provide is funded through fundraising and through our shops.

To help us to continue to provide the care that we do, we are looking for fun and enthusiastic volunteers to join us in our Cotteridge shop. Our shops are exciting and dynamic, with no two days being the same. From our walk-in customers, to receiving donations, and everything in between

As a Lead Shop Volunteer with us, you will be:

• Supporting the daily operation of the shop and stepping up to run it when needed.
• Delivering outstanding customer service and creating a warm, welcoming experience for every visitor.
• Guiding and supporting our amazing volunteers, offering direction and encouragement.
• Handling cash and completing banking tasks — full training provided, of course.
• Getting creative with merchandising, ensuring our displays always look their best.
• Maintaining high standards of housekeeping and helping with the smooth, day-to-day running of the store

Our shops are open Monday to Saturday (some open on Sundays too) 9am to 5pm.  You can volunteer the hours that suit you, but it would be great if you could support in the shop for at least 3 hours a week.

Why Volunteer at Acorns?

• Achieve a sense of wellbeing that you are helping your local community
• To connect with like-minded people and make new friends
• To enhance your CV by learning new skills and gain valuable experience
• We’ll give you a reference for future work or volunteering
• You’ll get Invites to social events and participation in our volunteer recognition schemes and awards
• You’ll receive free mandatory and role specific training

Full training will be provided

National Clinical Lead (Nursing) – Volunteer Role

Location: Wales-wide
Time Commitment: Minimum 25 hours per month
Expenses: Reasonable travel and subsistence costs reimbursed
Tenure: Initial 3-year term, extendable by approval

St John Ambulance Cymru is seeking a dedicated and experienced nursing professional to take on a strategic volunteer leadership role as our National Clinical Lead (Nursing). This is a unique opportunity to shape the future of clinical care across Wales and make a meaningful impact in communities through expert guidance, collaboration, and innovation.

About the Role

As the Clinical Lead for Nursing & Midwifery, you will:

• Provide national clinical leadership and support the implementation of clinical strategies.
• Develop methods to recruit, retain and support the work of nurses, midwives, health visitors, nursing associates, associate practitioners, and students within St John Ambulance Cymru - including integrating them into frontline practice.
• Lead on infection prevention and control, regulatory compliance, and clinical governance.
• Collaborate with internal teams and external stakeholders to drive quality improvement and best practice.
• Participate in senior clinical advisory duties and contribute to forums, reviews, and consultations.
• Line manage healthcare professionals and support their professional development.

You’ll work closely with the Deputy Chief Clinical Officer and other National Clinical Leads, ensuring our services remain safe, compliant, and of high quality.

What You’ll Bring

• NMC registration and NHS equivalent experience at Band 8 or above.
• Proven leadership in clinical settings, with experience in regulatory compliance and risk-based management.
• Strong communication, problem-solving, and stakeholder engagement skills.
• A collaborative mindset and ability to influence change.
• Commitment to safeguarding, health and safety, and the values of St John Ambulance Cymru.

What You’ll Gain

• A key role in modernising clinical practice within a national charity.
• Opportunities to influence strategic direction and improve volunteer satisfaction.
• The chance to make a lasting impact across Wales.
• Development of transferable leadership and operational skills.
• Connection with a diverse network of professionals and volunteers.

Support and Training

You’ll receive ongoing support from the Clinical Director and National Headquarters staff, along with access to statutory and mandatory training.

Customer Support Volunteer -   Acorns Children's Hospice in Knowle 

As part of our network of shops across the West Midlands, the Knowle store helps us generate vital funds to support children and their families. By volunteering in our store, you’ll play a key role in this mission while sharing your passion.

Step into a dynamic and exciting environment where no two days are the same!

The Role?

• Are you friendly, approachable, and enjoy helping people? We’re looking for a Customer Service Volunteer to join our team!
• In this role, you’ll support with customer interactions, helping our visitors find the perfect pieces while providing a warm, welcoming experience.

How much time will it take?

Our shops are open Monday to Saturday (some open on Sundays too) 9am to 5pm.  You can volunteer the hours that suit you, but it would be great if you could support in the shop for at least 3 hours a week.

Why volunteer at Acorns? 

• To help a local charity
• To make a difference in your local community
• To connect with like minded people and make new friends
• Boost your CV
• Opportunities to progress to other roles
• All training will be provided

Am I right for the job?

For this role, you'll need to:

• Be welcoming and friendly
• Have a good eye for merchandising
• Be a team player that thinks of others
• Be sensitive to the needs of our customers/donators

Full training will be provided

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.
•  

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Every year, millions of phone calls made by people who stammer are mishandled. Callers are misunderstood, laughed at or hung up on. Voice recognition systems don’t recognise their speech. 

This can leave them being locked out of bank accounts, or unable to book GP appointments and get the help they need. It makes phone calls a nightmare. We’re here to stop this. 

Between November 2025 and October 2026, we will be providing free Zoom workshops to companies and organisations, where we will outline the steps needed to end the phone call nightmares. We are looking for volunteers who stammer to talk directly to businesses and help them understand how and why these changes are needed. Our Workshop Volunteers will be at the very front of our national Space to Stammer strategy, which forms part of our National Lottery work. It’s an exciting opportunity to join STAMMA as we grow and launch our new Phone Call Nightmares Campaign. 

We're looking for volunteers who can commit to at least 5 workshops over the next year. Please see the full role description on our website for current dates,

About the role

Working with our Training & Outreach team, we’re hoping that, following training, you’ll feel comfortable to: 

• Work within a pair to deliver pre-prepared workshops to a diverse audience of organisations. 

• Answer questions and facilitate discussion. The workshops will roughly comprise of 30mins of presentation, and 30mins open forum for discussion.

• Share and answer questions about your own experiences on phone calls. 

• Facilitate training with Zoom: taking turns in a pair to manage Zoom administrative functions such as switching on the captions, keeping an eye on questions in the chat box, allowing visitors into the session, muting/unmuting.

• Act as an ambassador for STAMMA, helping us to build good relationships with organisations, to help enact real change.

Who are we looking for?

You’re likely to enjoy volunteering in the Training & Outreach Service if you: 

• Enjoy public speaking and chatting with groups or would like to develop these skills. 

• Have or are interested in developing presentation skills. 

• Are comfortable both speaking and using the chat function in Zoom (or are happy to learn more about the platforms functionality). 

• Are comfortable sharing your personal experiences in relation to phone calls. 

• Have good time management skills – sessions will only last an hour, and every second counts! 

• Are passionate about making the world a better place for people who stammer. 

• Can commit to at least five sessions in advance.

For this role, it’s essential that you have a stammer. We think our message is best delivered directly from people who stammer, and your lived experiences will help make them sit up and listen.

You will need a quiet place where you can work in relative privacy and not be overheard during Zoom calls or telephone calls. You also need to have access to your own computer or laptop.

As a volunteer you can, of course, step back from the role at any time. However, both you and the service are likely to get most out of the opportunity if you’re able to volunteer with us for 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact. 

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please click 'apply' to fill in the volunteer form that is on our website. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.