Visitor services volunteer volunteer volunteer roles in Birmingham

Are you passionate about wanting to help young people? 

Do you have 2 to 4 hours to spare, once a month? 

Are you ready to make a long-term, regular, commitment? 

If the answer is yes and you would like to support a child or young person currently in the care of their local authority, then we would love to hear from you. 

Our Independent Visitor Service is looking for volunteers in or near to Stourbridge.

For many children and young people living in foster care can be unsettling. You can make a difference by volunteering as an Independent Visitor. 

We are looking for fun, reliable, and pro-active volunteers from all different cultures, backgrounds and experiences who have a genuine interest in making a difference to the lives of children and young people. 

You will decide with your young person what to do, but activities could include going to the cinema, bowling, playing football, going to a restaurant, riding a bike, or walking in a park. We will match you with a child you share common interests with. 

You do not need experience of working with children and young people, just an interest in their development and welfare. Full training and support are provided 

Here’s a few of the young people we have waiting for a volunteer: 

• Amy (12) lives with an older carer, she would like an active Independent Visitor who can do sports with her. 

• Brad (13) lives in residential care with other young people, he doesn’t have anyone in his family visit. He would like an Independent Visitor to take him out and have fun, like the other young people. 

• Cassie (16) lives with carers in a new town, she doesn’t have any friends in the area yet. She would like an Independent Visitor to help with her confidence and going out in the local area, she loves hot chocolate and cake. 

• Danny (11) lives with foster carers and attends a special school. He would like an Independent Visitor to help him be more independent, he likes parks, aeroplanes, and animals. 

• Emma (9) lives with her carer in a very busy household, she would like an Independent Visitor to spend some time with her on her own trying different activities together. 

*names have been changed 

The Application 

• Volunteering mainly happens at weekends and after school hours as the young people are usually in school during the daytime 

• The role requires commitment of at least 24 months with one visit per month; this ensures stability for the Child or Young Person 

• Complete the Personal Statement section on the application form as fully as possible; tell us all about you; it forms part of the shortlisting process 

Make a meaningful difference by becoming a friendly visitor for a gentleman in his early 70s who, while non-verbal, is active, engaged, and enjoys simple pleasures. He loves doing jigsaws, reading gardening magazines, and watching television. This is a “stop and stay” role where you’ll spend relaxed, quality time together helping with a jigsaw, sharing quiet moments, and offering companionship.

This is a Stop and Stay visit role, meaning that the person you’ll be visiting might have some verbal communication skills or they use sounds and/or facial/body expressions to communicate with you.fr

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tend to be around half an hour to an hour long.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• A craft activity at home
• Reading a book/magazine together

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

**About Mencap ** Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us

Are you passionate about wanting to help young people? 

Do you have 2 to 4 hours to spare, once a month? 

Are you ready to make a long-term, regular, commitment? 

If the answer is yes and you would like to support a child or young person currently in the care of their local authority, then we would love to hear from you. 

Our Independent Visitor Service is looking for volunteers in or near to Wolverhampton.

For many children and young people living in foster care can be unsettling. You can make a difference by volunteering as an Independent Visitor. 

We are looking for fun, reliable, and pro-active volunteers from all different cultures, backgrounds and experiences who have a genuine interest in making a difference to the lives of children and young people. 

You will decide with your young person what to do, but activities could include going to the cinema, bowling, playing football, going to a restaurant, riding a bike, or walking in a park. We will match you with a child you share common interests with. 

You do not need experience of working with children and young people, just an interest in their development and welfare. Full training and support are provided 

Here’s a few of the young people we have waiting for a volunteer: 

• Amy (12) lives with an older carer, she would like an active Independent Visitor who can do sports with her. 

• Brad (13) lives in residential care with other young people, he doesn’t have anyone in his family visit. He would like an Independent Visitor to take him out and have fun, like the other young people. 

• Cassie (16) lives with carers in a new town, she doesn’t have any friends in the area yet. She would like an Independent Visitor to help with her confidence and going out in the local area, she loves hot chocolate and cake. 

• Danny (11) lives with foster carers and attends a special school. He would like an Independent Visitor to help him be more independent, he likes parks, aeroplanes, and animals. 

• Emma (9) lives with her carer in a very busy household, she would like an Independent Visitor to spend some time with her on her own trying different activities together. 

*names have been changed 

The Application 

• Volunteering mainly happens at weekends and after school hours as the young people are usually in school during the daytime 

• The role requires commitment of at least 24 months with one visit per month; this ensures stability for the Child or Young Person 

• Complete the Personal Statement section on the application form as fully as possible; tell us all about you; it forms part of the shortlisting process 

Are you passionate about wanting to help young people? 

Do you have 2 to 4 hours to spare, once a month? 

Are you ready to make a long-term, regular, commitment? 

If the answer is yes and you would like to support a child or young person currently in the care of their local authority, then we would love to hear from you. 

Our Independent Visitor Service is looking for volunteers in or near to Droitwich Spa.

For many children and young people living in foster care can be unsettling. You can make a difference by volunteering as an Independent Visitor. 

We are looking for fun, reliable, and pro-active volunteers from all different cultures, backgrounds and experiences who have a genuine interest in making a difference to the lives of children and young people. 

You will decide with your young person what to do, but activities could include going to the cinema, bowling, playing football, going to a restaurant, riding a bike, or walking in a park. We will match you with a child you share common interests with. 

You do not need experience of working with children and young people, just an interest in their development and welfare. Full training and support are provided 

Here’s a few of the young people we have waiting for a volunteer: 

• Amy (12) lives with an older carer, she would like an active Independent Visitor who can do sports with her. 

• Brad (13) lives in residential care with other young people, he doesn’t have anyone in his family visit. He would like an Independent Visitor to take him out and have fun, like the other young people. 

• Cassie (16) lives with carers in a new town, she doesn’t have any friends in the area yet. She would like an Independent Visitor to help with her confidence and going out in the local area, she loves hot chocolate and cake. 

• Danny (11) lives with foster carers and attends a special school. He would like an Independent Visitor to help him be more independent, he likes parks, aeroplanes, and animals. 

• Emma (9) lives with her carer in a very busy household, she would like an Independent Visitor to spend some time with her on her own trying different activities together. 

*names have been changed 

The Application 

• Volunteering mainly happens at weekends and after school hours as the young people are usually in school during the daytime 

• The role requires commitment of at least 24 months with one visit per month; this ensures stability for the Child or Young Person 

• Complete the Personal Statement section on the application form as fully as possible; tell us all about you; it forms part of the shortlisting process 

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles preferred.
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

Purpose of the Role

The Fundraising & Grants Volunteer will support Disability Africa in identifying aligned funding opportunities and preparing clear, well-structured grant applications. The role connects donor research with proposal development, helping to strengthen the organisation’s funding pipeline in line with programme priorities and values.

Key Responsibilities

• Research and identify trusts, foundations, corporates, and other grant-making bodies aligned with disability inclusion, play, education, and community-based development.
• Assess eligibility criteria, funding priorities, grant size, and strategic fit.
• Prepare concise donor briefs summarising alignment and recommended next steps.
• Maintain and update a simple tracking system (deadlines, application stages, reporting requirements).
• Draft and edit sections of grant applications.
• Adapt core organisational content to specific funder guidelines and word limits.
• Support budget alignment in collaboration with the team.
• Contribute to building a reusable content library (programme summaries, impact statements, organisational descriptions).

What We Are Looking For

• Strong research and analytical skills.
• Excellent written English.
• Ability to synthesise complex information clearly and concisely.
• Structured, detail-oriented approach.
• Ability to work independently with guidance from the team.
• Comfortable integrating feedback into draft applications.

Approach and Mindset

• Alignment with Disability Africa’s vision and Social Model of Disability.
• Commitment to accurate, ethical, and respectful representation.
• Sensitivity to power dynamics in funding relationships.
• Respect for partner-led priorities rather than donor-driven agendas.
• Commitment to inclusion and equal opportunities for disabled children and young people.

Desirable (but not essential)

• Experience in fundraising, philanthropy, CSR, or NGO work.
• Previous exposure to trust and foundation applications.
• Familiarity with UK funding landscapes.
• Experience working with or alongside grassroots organisations.

Time Commitment

Flexible; typically 4–6 hours per week.
Minimum commitment of 12 months.
The role can be adapted to the volunteer’s availability and strengths.

What the Volunteer Will Gain

• Hands-on experience in live funding pipelines.
• Exposure to real grant applications and funder criteria.
• Insight into how strategy translates into organisational sustainability.
• Professional reference upon successful completion of the role.

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

Purpose of the Role

The Strategic Partnerships Volunteer will support the organisation in identifying, developing, and facilitating strategic partnerships that respond directly to the needs and priorities identified by our delivery partners. The role focuses on translating on-the-ground demands into meaningful collaborations with institutions, organisations, companies, or networks that can add value beyond funding alone.

Key Responsibilities

• Work closely with the team to understand the concrete needs, gaps, and priorities identified by partner organisations.
• Research and map potential strategic partners (e.g. NGOs, corporates, foundations, universities, public bodies) aligned with those needs.
• Identify partnership opportunities that may include in-kind support, technical expertise, training, resources, visibility, or long-term collaboration.
• Support the preparation of short concept notes or partnership briefs linking partner needs with potential collaborators.
• Assist in initiating and nurturing conversations with prospective partners, where appropriate.
• Maintain a simple tracking system of potential partnerships, contacts, and progress.
• Contribute ideas on how partnerships can be structured in a way that is ethical, balanced, and mutually beneficial.

What We Are Looking For

• Strong interest in partnerships, collaboration, and social impact.
• Ability to think strategically while remaining grounded in practical, partner-led needs.
• Good research and analytical skills.
• Clear written and verbal communication skills in English.
• Comfortable working independently, with guidance from the team.
• Sensitivity to power dynamics, context, and ethical considerations in international or community-based work.

Approach and Mindset

• Strong communication and interpersonal skills, with sensitivity to different cultural, social, and organisational contexts.
• Alignment with Disability Africa’s vision and way of working, including the Social Model of Disability, and a willingness to apply this ethos in practical partnership-building.
• An ethical and reflective approach to collaboration, grounded in integrity, transparency, and accountability.
• Commitment to inclusion and equal opportunities, and to approaches that expand access and participation for disabled children and young people.

Desirable (but not essential)

• Experience in partnerships, fundraising, business development, CSR, or NGO work.
• Familiarity with international development, disability inclusion, education, or community-based programmes.
• Experience working with or alongside grassroots organisations.

Time Commitment

• Flexible; typically 4–6 hours per week.
• Minimum commitment of 12 months.
• The role can be adapted to the volunteer’s availability and interests.

What the Volunteer Will Gain

• Hands-on experience in strategic partnership development within a values-driven organisation.
• Exposure to partner-led, community-based approaches to social change.
• Opportunity to shape real collaborations with tangible impact.
• Professional references upon successful completion of the role.

Location

• Remote / flexible.

Customer Support Volunteer -   Acorns Children's Hospice in Knowle 

As part of our network of shops across the West Midlands, the Knowle store helps us generate vital funds to support children and their families. By volunteering in our store, you’ll play a key role in this mission while sharing your passion.

Step into a dynamic and exciting environment where no two days are the same!

The Role?

• Are you friendly, approachable, and enjoy helping people? We’re looking for a Customer Service Volunteer to join our team!
• In this role, you’ll support with customer interactions, helping our visitors find the perfect pieces while providing a warm, welcoming experience.

How much time will it take?

Our shops are open Monday to Saturday (some open on Sundays too) 9am to 5pm.  You can volunteer the hours that suit you, but it would be great if you could support in the shop for at least 3 hours a week.

Why volunteer at Acorns? 

• To help a local charity
• To make a difference in your local community
• To connect with like minded people and make new friends
• Boost your CV
• Opportunities to progress to other roles
• All training will be provided

Am I right for the job?

For this role, you'll need to:

• Be welcoming and friendly
• Have a good eye for merchandising
• Be a team player that thinks of others
• Be sensitive to the needs of our customers/donators

Full training will be provided

We are looking for an Events Assistant who can help us organise monthly community dinners featuring three course meals from around the globe to enable the charity to engage with and attract donors. We require help with running the dinner on the day with tasks including welcoming the guests, serving food and drinks, take payments, setting up and clearing, etc.

You will be working as part of a team to plan and organise other events and fundraisers throughout the year, for example refugee week. You will also be assisting with applying for funds for events including securing raffle prizes, donations of ingredients, material needed, musicians and entertainment, etc.

This role will also include working closely with our marketing team, providing details of upcoming events for promotion; taking pictures and quotes at the event.

Main duties will include:

• Prior experience of events planning and organisation
• A passion and keenness to engage in community-based work to support refugees and serve the local community
• Good organisation skills including: effective time management, punctuality and delegation of tasks.
• A flexible and proactive attitude to working
• Good responsiveness to emails/ text/ whatsapp
• Practical skills to help prepare and set-up the café for events
• Able to work well in a team and communicate effectively with the rest of the staff and visitors of the cafe
• A willingness to learn new skills

Desirable:

• Prior experience working with refugees, people seeking asylum or other vulnerable groups
• Prior experience of involvement in charity fundraising events