Volunteer administrator jobs in nine elms, greater london

Reporting to: Active Minds Manager

Responsible for:  Volunteer Peer Buddies. No staff responsibilities

Hours: 36 hours per week, worked Mon-Fri

Monday, Wednesday, and Friday, 9am – 5pm

At least two evening shifts Tuesday and Thursday 11:30am-7:30pm

Location: Orchard House, 15A Purley Road, South Croydon, CR2 6EZ, although required to work at other sites as requested by the Manager. Travel to different sites across Croydon throughout the week.

Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. Mind in Croydon delivers Mental Health Transformation Program services alongside Croydon BME Forum, these include Croydon Health and Wellbeing Space and Mental Health Personal Independence Coordinators. Other services include Recovery Space, Advocacy, Active Minds, Carers Support, Peer Support In Reach, Social Networking and a Counselling Service.

Mind in Croydon’s Active Minds Project is a support service which promotes improving both physical and mental health through connecting with others and being active, This empowers individuals to regain lost skills and obtain new skills and the confidence necessary for independent life in the community, through joining activities such as yoga, badminton, gardening etc.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.  We are currently looking for a driven and pro-active Events Fundraiser to develop, coordinate and deliver the charity’s fundraising events and orchestrate experiences from initial concept to post event analysis. This includes pre-event planning and development, concept development and proposal.

Working closely with the Head of Capital Appeal and Senior Philanthropy and Partnerships Manager, you will design and deliver events which steward and develop key contacts as part of our Capital Appeal.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work with little supervision, managing a wide range of tasks.

35 hours per week / 52 weeks per year

Salary: £28,000 - 32,000 per annum (depending on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• Willing to undertake training as required and identified in supervision/appraisals
• At least 2yrs experience of fundraising, marketing or events in a paid or voluntary capacity
• Has worked as part of a team
• Has set and worked to budgets, targets and plans
• Practical experience of planning and managing events
• Experience coordinating projects and people
• Knowledge of different methods of fundraising
• Awareness of how to motivate and support volunteers and supporters
• Basic awareness of PR and social media
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal and networking skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including Microsoft office, email and data recording
• Able and willing to work unsocial hours
• Car owner/driver (full, clean UK driving licence)
• Able to work some evening and weekends.

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

Overview:

The role of is a senior position within the Young Lewisham Project. The role is responsible for the workshop staff, young people and project management of the referral groups and activities.  Managing staff, maintaining participant’s records and ensuring all administration required for OCN and other qualifications are kept up to date and in order.

Accountability  

The post is accountable to the Managing Director.

Purpose

The purpose of this post is to provide leadership and management of the Young Lewisham Project workshops to achieve the operational goals of the project.

To be responsible for the achievement of project goals, measurable outcomes and outputs.

To continually develop and improve the Young Lewisham Project’s offerings.

Oversee and improve attendance

Principal Duties

To oversee the delivery of Young Lewisham Project programmes and activities.

To provide supervision and support to workshop project staff and volunteers to ensure co-ordination and effective team work within Young Lewisham and individual projects/groups.

To actively promote the services of the project through appropriate channels and on appropriate platforms.

To co-ordinate and facilitate good relationships with partners and attend multi agency meetings where necessary.

To have some oversight of IT system Monday and the collection and analysis of performance data, producing management information and reports for internal and external stakeholders.

To act as one of 3 designated safeguarding leads and attend all training to ensure current compliance.

Support young people with SEN

Support tutors to work with young people with challenging behaviour

Specific Duties Management

To plan and facilitate team meetings, multi-agency meetings, consultation and co-operative working with statutory and non-statutory agencies.

To manage the risk and safety of young people, service users and be responsible for their care whilst they engage with Young Lewisham Project along with other management team.

To ensure that Health and Safety processes and policies are followed and that risk assessments are in place, up to date and complied with.

Manage workshop equipment - service, maintenance, repair and replacement

Maintain up-to-date knowledge of legislation and policy in areas of education and youth work.

Oversee risk assessments and health and safety of workshops

Specific Duties Human Resources

Responsible for the supervision and management of workshop staff and volunteers involved in specific groups / projects within Young Lewisham.

Involvement in the recruitment and induction of new staff or volunteers involved in specific groups / projects within Young Lewisham.

Specific Duties pertaining to individual Groups and Projects

Responsible for workshop and tutor spending according to specific project budget and Young Lewisham finance policy and any funding agreements in place.

To work in a multi-agency setting e.g. schools, Youth Services, specialist projects/agencies to maximise development and learning opportunities for young people.

To work in a multi-disciplinary way by: building and maintaining relationships with partners, sharing information in line with the Data Protection Act and Young Lewisham policies; attending relevant meetings as necessary

Monitoring and Reporting

Responsible for maintaining and developing systems of monitoring that can capture and analyse performance data to track progress of individual projects against outputs and outcomes

Responsible for producing timely and accurate reports for the Management Committee and external funders.

General

In carrying out the above role, the post holder will:

Be available to work unsociable hours when necessary (this may include some weekends and overnight stays).

Work with young people in accordance with the core values of mainstream education & youth work

Manage accident and incident reporting processes

 Adhere to and ensure the implementation of Young Lewisham Project’s organisational policies and procedures within their role.

Adhere to Health and Safety protocol and procedures in line with the nature of the role.

Be fully committed to the active promotion of the Young Lewisham’s Equality and Diversity Policy. Be committed to the involvement and participation of young people in the services they receive from Young Lewisham.

Seek to improve his/ her own performance and be committed to continuous professional development.

To act as an ambassador for Young Lewisham Project, upholding and promoting our organisational values and ethos.

The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.

We are looking to recruit a dedicated and enthusiastic individual to join our Information & Advice team provide information, advice and support to people aged 60 and over, living in Waltham Forest. The purpose of the job is to deliver advice to those housebound or not able to travel to The Hub, so it will involve home visits throughout the Borough. It will include assisting clients to maximize their income through providing benefits calculations, help to complete forms, provide advice resources and some supervision of volunteers. You will have good interpersonal skills, have proficient database skills and enjoy working as part of a team. Experience of benefits advice and another language is desirable.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

The Special Events Officer is an exciting role at MDUK, that will sit within the Development department under the High Value Engagement team.  The High Value Engagement team is part of a successful Fundraising team that includes a Community and Challenge Events team, Trusts team, Individual Giving team, and Supporter Services Team. 

You’ll work closely with the Special Events Manager to provide key support so the team achieves agreed fundraising targets and objectives through the delivery of a series of high-quality events and major donor fundraising:.

Lead on key elements of Special Event tasks including sourcing prizes, marketing, liaising with suppliers and thanking supporters.

• Lead on the end-to-end delivery of two annual Special Events in the portfolio including the Clay Pigeon Shoot

• To manage guest lists and guest liaison for all Special Events including recording contact details and dietary requirements. Key areas of responsibility: Special Events

• To lead on all aspects of the planning and implementation of two key special events, including chairing committee meetings and working with them to cultivate attendance sourcing sponsorship, liaising with the venue, organising logistics, managing the expenditure budget & achieving income targets, and all other aspects of event delivery and marketing.

• Work directly with the Digital Marketing Manager to design and administer a new system for thanking event participants to promote long-term support and streamlined stewardship journey

• Provide support to all Special Event committee meetings through attendance and ensuring timely actions are followed up.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: Sunday 23 July 2025

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

Please download the job description to see full role responsibilities

Are you passionate about using sports to inspire, mentor, and support young people? Do you have a heart for youth work rooted in Christian values? If so, we’d love to hear from you!

Role Overview:

We are seeking an enthusiastic and experienced Youth Work Sports Manager to lead and develop our sports and physical activity programmes. You’ll work with a committed team to plan and deliver sports sessions, events, and mentoring opportunities that reflect our Christian ethos and create meaningful change for young people.

Key Responsibilities:

·Lead Face-to-Face Youth Engagement
Deliver regular, purposeful youth work sessions for young people aged 10+, ensuring programmes reflect their needs and the centre’s Christian values.

·Design and Deliver Sports Programmes
Oversee a diverse and inclusive sports programme, incorporating awards, adventure activities, and development opportunities for young people.

·Strategic Planning and Evaluation
Develop and review session plans, set objectives, evaluate impact, and ensure alignment with local and national youth work policies.

·Staff and Volunteer Management
Recruit, supervise, train, and support youth work staff and volunteers, fostering a strong and capable delivery team.

·Fundraising and Financial Oversight
Raise and manage funds for activities, ensuring budgets are used effectively and reporting meets funder requirements.

·Ensure Safety, Inclusion, and Centre Collaboration
Uphold health and safety standards, promote accessibility, and contribute to the wider development and Christian ethos of The Salmon Youth Centre.

About You:

·Qualified Professional
Holds a JNC-recognised youth/community work or sports qualification, Ideally with aFirst Aid certification, and a D1 driving licence.

·Experienced Youth Work Manager
Has 3+ years’ management experience working with young people in informal, voluntary settings—especially through sports.

·Strong Leader and Manager
Proven ability to lead teams, supervise staff, manage resources, and develop effective programmes.

·Skilled Planner and Evaluator
Confident in setting goals, monitoring progress, and evaluating outcomes within a youth work context.

·Inclusive and Safeguarding-Focused
Knowledge of equality, diversity, safeguarding legislation, and experience working in diverse, inner-city environments.

·Christian Ethos and Communication
Able to promote Christian values through youth work, build partnerships, and engage with communities effectively.

Genuine Occupational Requirement:

Due to the nature of this role and the ethos of our organisation, it is an occupational requirement, in accordance with Schedule 9, Part 1 of the Equality Act 2010, that the post holder is a practicing, Christian. The successful candidate will be expected to fully support and actively promote the Christian values and mission of our centre.

What We Offer:

·Salary: JNC Points 19–24 (plus Inner London Allowance), with a loyalty bonus for those at the top of the scale

·Pension: 5% employer’s contribution to your pension

·Holidays: 30 days annual leave, rising to 35 days after five years’ service

·Working Hours: 35 hours per week with a flexitime arrangement, including some evenings and weekends

·Purposeful Work: Be part of a dynamic team making a real difference in young people’s lives through sport, creativity, and faith-based youth work

·Supportive Environment: A chance to work in a Christian youth work team

·Training: Opportunities for personal development and training in relevant areas.

·Safeguarding: The Salmon Youth Centre is committed to high quality safeguarding standards and to promoting the welfare of young people and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS disclosure will be required, along with regular training.

The Bridge is seeking a values-driven Programme Manager to lead the design and delivery of impactful, community-rooted projects that uplift women’s voices and challenge inequality

Job title: Programme Manager

Department: Projects

Salary: £35,000 - £40,000

Reports to: Head of Programmes

Time commitment: Full-time (35 hours per week) with some evening and weekend work

Reports: No direct reports but the post holder will co-ordinate the work of volunteers, facilitators and other staff working on projects

Contract type: Permanent - Applicants must have the right to work in the UK.

Location: London Bridge – option to work 1 day a week from home

About the role

This is a hands-on, people-focused role at the heart of our programme delivery. As Programme Manager, you’ll work closely with communities, colleagues, volunteers, and partners to co-create and deliver meaningful programmes that centre on women’s voices and lived experience.

You will be responsible for managing the day-to-day running of projects — from design and facilitation through to coordination, evaluation, and reporting. The role involves a high level of collaboration across departments and with external partners, as well as ongoing work with participants and volunteers to ensure our programmes are inclusive, responsive, and impactful.

You’ll be at the forefront of delivery: holding safe, welcoming spaces; supporting others to take on facilitation roles; and helping build confidence and leadership among women involved in our work. At the same time, you’ll ensure strong systems, clear communication, and smooth operations across every stage of a programme — including the coordination of all logistics, administration, and communications needed to make programme delivery run effectively. As the work is people-focused and often deeply personal, you’ll need to feel confident navigating sensitive conversations, responding to complex situations with care, and creating space for trust and honesty.

This role would suit someone grounded in values that centre lived experience, challenge inequality, and uplift women’s voices — someone who is passionate about working alongside women, committed to social justice, and energised by collaboration, care, and collective learning.

Key responsibilities

Programme & Project leadership

· Support & lead on the design, development and delivery of new and existing programmes and events aligned with the charity’s strategic objectives

· Work closely with Head of Programmes and other departments to translate strategy into bold, creative actions that centre women's voices and lived experience

· Work closely with Head of Programmes and other departments to embed co-production principles across all programme initiatives/ co-produce initiatives with participants and stakeholders, ensuring relevance and impact.

· Initiate and conduct research into topics including public health, gender inequality, and women’s health to inform and inspire programme development.

· Facilitate and host workshops and group sessions; hold inclusive and safe spaces for women, while supporting others (e.g., volunteers, project members) to take on facilitation roles themselves.

· Proactively bring forward ideas, test new approaches, and continuously improve the effectiveness of the charity’s work.

· Collaborate across departments, drawing on the full range of team skills and perspectives to identify opportunities and create programmes that are innovative and cohesive.

· Be an active, visible member of the team who contributes ideas, shares learning, and helps foster a culture of genuine collaboration, deep passion for our mission, celebration of achievements, and openness to learning from mistakes.

Community, Partnerships & Influence

· Build and nurture meaningful partnerships with local organisations, health and social care providers, academic institutions, and networks to strengthen our reach and influence.

· Develop strong, trust-based relationships with programme participants, recognising and building on their strengths, supporting their progression into volunteer or facilitator roles, and embedding co-production principles into project delivery.

· Champion an asset-based approach that values lived experience and empowers women to take active roles in shaping and delivering programmes.

· Cultivate a strong, supportive relationship with volunteers, ensuring they feel valued, included, and part of the charity’s wider mission.

· Represent the charity at events, networks, and forums to champion our mission and contribute to wider conversations about gender equity and health.

· Contribute to the cultural and social change needed to challenge injustice and empower women.

· Seek out and engage with opportunities to shape research, contribute to thought leadership, and drive systemic change.

Monitoring, Learning & Evaluation

· Support with the design and management of frameworks for monitoring and evaluating programme outcomes, using tools such as Theory of Change and wellbeing indicators (e.g., WEMWBS).

· Gather and analyse data and feedback (qualitative and quantitative) from all stakeholders to inform adaptive programme delivery and report to funders.

· Produce high-quality reports, case studies, and evidence to demonstrate impact to funders and inform future work.

Marketing & Communications

· Work with Head of Programmes and Marketing teams to highlight the success and stories emerging from programme work.

· Write blogs, contribute to content creation, and ensure programme outcomes are shared with wider audiences in compelling, accessible ways.

· Ensure feedback and participant quotes are used meaningfully to build visibility and engagement.

· Ensure that all relevant programme information — including upcoming activities, events, and opportunities — is communicated clearly and in a timely manner to the appropriate teams or platforms, to support strong marketing, effective recruitment, and maximum engagement.

People Management

· Line manage staff, volunteers and project facilitators, providing clear expectations, supportive supervision, and development opportunities.

· Create a culture that is inclusive, supportive, and inspiring – empowering others to lead and grow.

· Support the wellbeing of all staff and volunteers, with an understanding of the specific health experiences and barriers faced by women.

Funding & Finance

· Develop and monitor programme budgets and work with the Head of Programmes to report against spend.

· Work with SLT to support with research and applications for funding opportunities to support programme delivery and financial sustainability.

· Manage relationships with funders and corporate partners, reporting on outcomes and impact.

Policy, Safeguarding & Organisational Development

• Be an active contributor to the charity’s safeguarding team, playing a role in creating safe, inclusive spaces for all participants and staff.
• Support the implementation of all organisational policies — not only by adhering to them but by actively identifying areas for improvement, sharing feedback, and contributing to policy development.
• Stay up to date with best practice in safeguarding, boundaries, mental health support, and inclusive, trauma-informed practice, and help ensure these are embedded in programme delivery and team culture.

Data Protection, administration and programme coordination

• Oversee the secure collection and storage of data, ensuring full compliance with GDPR.
• Implement and manage CRM systems relevant to programme delivery.
• Ensure the smooth, effective and compliant delivery of all programmes, activities, and events, with a strong focus on quality, coordination, and attention to detail.
• Act as a key contact for programme/project enquiries and coordinate logistics such as booking facilitators, venues, equipment, and refreshments.
• Liaise with participants, facilitators, and volunteers before, during and after programme delivery to ensure a seamless and supportive experience.
• Ensure all relevant paperwork and digital documentation — including EDI monitoring forms, feedback, and volunteer information — is completed, stored securely, and remains compliant with GDPR and organisational standards.
• Manage relationships with external facilitators, including onboarding, contracts, payment processing, and quality assurance.
• Coordinate across departments (e.g. marketing, community engagement, operations) to ensure strong internal communication and the effective promotion and delivery of all programmes.
• Maintain accurate programme records, track progress against plans, and ensure that systems are in place for smooth programme operations.

Equity, Diversity & Inclusion (EDI)

• Ensure all programmes are inclusive and reflect the diversity of the communities we work with.
• Regularly review EDI data and work with the team to remove barriers to participation.
• Identify gaps and opportunities to enhance inclusivity and challenge systemic inequality in programme delivery.

How to apply: 

Please submit a CV and cover letter (of no more than 2 pages) through the Charity Job website. We will be reviewing applications as they are submitted. Final date for submission is 02/07/2025 

The People and Governance Coordinator is responsible for offering high level People team support, ensuring effective and efficient ways of working across the organisation and contributing to a positive employee and candidate experience.

The purpose of this role is to have oversight of all People team administrative processes and offer support to employees and managers. This role will also provide high-level administrative support to the Board of Trustees. You will support the smooth and efficient operation of our Board and its sub-committees, to ensure excellent governance is maintained.

Shop Manager

Working Pattern: 5 out of 7 days per week to be agreed with successful candidate

SALARY: £15.12 per hour

CONTRACT: Fixed until October 2026. Possibility to extend depending on lease and successful turnover

Bring your retail know-how and leadership skills to a role that makes a difference.
We’re looking for a dedicated Store Manager to take the lead in overseeing the daily operations of our brand new shop in Leyton — driving sales, inspiring a positive customer experience, and ultimately helping to fund vital support services for older people in Waltham Forest.

In this role, you’ll be at the heart of the store, guiding a fantastic team of staff and volunteers. You’ll play a key role in their development, offering clear leadership, hands-on training, and day-to-day support to help everyone thrive.

If you're an experienced retail manager with strong people skills and a desire to use your talents for a cause that really matters, we’d love to hear from you.

Merton Winter Night Shelter provides a much-needed emergency shelter for the homeless during the coldest winter months. We offer a warm, safe and respectful place, with a welcoming environment, providing hot food and professional support to those who would otherwise be on street. We offer an opportunity for guests to rest, recharge and be supported into a more sustainable and stable lifestyle. 

We are seeking a part time Project Assistant to work with the Project Coordinator, who leads the project on a permanent basis. Min 6hrs over 3 evenings per week and occasional management meetings outside of the shelter. This would be initially shadowing the Project Coordinator at the different shelter venues and then independently and unsupervised attending venues supporting venue convenors and their volunteers. The hours will include weekends and bank holidays.

Purpose of Job:

· Supporting the Project Coordinator in managing and coordinating the Night Shelter to ensure that all venues give a consistent service to all homeless persons accepted into the shelter, i.e., its guests.

· Standing in for the Project Coordinator in supporting shelter convenors and their volunteers on two evenings per week after initial induction.

· Assisting the Project Coordinator in providing advice and support to help each guest work through the challenges they are facing, recognising that homelessness is often a result of complex and multiple problems.

Responsibilities:

In close consultation with the Project Coordinator to:

· Liaise with the Host Venue Co-ordinators to ensure timely communication and information, particularly in maintaining the Shelter Log Book, to enable the smooth running of the shelter.

· Support guests who are using services for welfare, legal, debt, housing and other specialist issues, where necessary.

· Engage with vulnerable people in a sensitive, empathetic and professional manner.

· To assist in maintaining detailed case records ensuring all sensitive data is adequately protected and handled.

To apply for this role, please download the attached Job Description and Application Form and return the completed Application Form to us. Applications will close on 31st July 2025 and those shortlisted will be interviewed shortly after.

The Association of Teachers of Singing (AOTOS) are seeking a reliable and detail-oriented Finance Officer to support our financial operations, ensure regulatory compliance, and help us continue our work effectively and transparently.

About Us
AOTOS is a registered Charitable Incorporated Organisation (CIO) dedicated to supporting and developing voice teachers and singers across the UK working in all styles of music. We run workshops, conferences, and outreach programmes to advance vocal education. We are a volunteer run organisation, supported by a part time freelance administrator in addition to this role. 

About the Role
This freelance, part time role offers flexible, remote working, with occasional requirement for attendance at in person meetings. Hours may vary according to our activities, with a typical requirement of 4 to 6 hours per week. Reporting to our Secretary, as our Finance Officer you will be responsible for maintaining accurate financial records, processing income and expenditure, preparing reports for trustees, and assisting with the financial reporting obligations required of a UK charity. This is a vital role supporting the operational integrity of the organisation and enabling us to meet our charitable objectives.

About You
You will have proven experience in a similar role, preferably within a non-profit setting with a solid understanding of bookkeeping and accountancy principles. You will be detail-oriented and flexible, with strong communication skills and the ability to manage your workload independently. If you also share our passion for music, that's a bonus.

Key Responsibilities

• Record all financial transactions in QuickBooksOnline and maintain budget and reporting spreadsheets
• Reconcile bank and PayPal, Stripe and GoCardless accounts monthly
• Process invoices, expense claims, and payments
• Prepare monthly and quarterly financial reports for the trustees
• Assist in the preparation of the annual budget and year-end accounts including for the Trustees Annual Report
• Process GiftAid claims through HMRC
• Ensure compliance with Charity Commission financial regulations
• Liaise with external accountants or independent examiners as required
• Maintain accurate and accessible financial records for audit purposes
• Support financial tracking of restricted/unrestricted funds and programme budgets
• Provide occasional ad hoc financial information to trustees and subcommittees

Essential Skills & Experience

• Proven experience as a Bookkeeper, ideally within a charity or nonprofit setting
• Solid understanding of bookkeeping and accounting principles, particularly for UK charities
• Proficiency with bookkeeping software (e.g.QuickBooks and Excel/Google Sheets)
• Familiarity with financial compliance for CIOs and Charity Commission reporting
• Excellent accuracy, attention to detail, and organisational skills
• Ability to communicate financial information clearly to non-financial colleagues
• Self-motivated with the ability to manage time and workload independently

Desirable Skills and Experience

• AAT qualification or similar accounting certification
• Experience with Gift Aid reporting
• Proficiency with QuickBooksOnline accounting software
• Understanding of membership-based organisations or arts education bodies
• Passion for music, singing, or performing arts (helpful but not required)

What We Offer

• Flexible, remote working arrangements
• Opportunity to contribute to a well-respected organisation in the music education sector
• Supportive and collaborative volunteer-led team
• Meaningful role in a mission-driven organisation

Applications will be reviewed on a rolling basis.

The advertised hourly rate is for guidance and we are open to discussion regarding your usual rate. Please include details of this with your application. 

The National Youth Agency is looking for Programme Associates

Rate: £325 per day
Remote: Home based (within the UK) with travel
Hours: You will be engaged on a flexible, as-and-when-required basis by the NYA. There is no obligation for the NYA to offer regular work, and no obligation for you to accept any work offered.

About the Role

As the National Body for Youth Work in England, we are ambitious for youth work and for young people and are determined that all young people should have the opportunity to benefit from the life-changing impact of qualified youth workers and trained volunteers.

To support our mission, the National Youth Agency is establishing a framework of Programme Associates to assist with the delivery of our work across England.

Appointment to the framework means you may be invited to contribute to projects that align with your expertise. However, inclusion on the framework does not guarantee work will be offered, nor does it imply a specific volume or frequency of engagements. Opportunities will be offered on a flexible, as-needed basis, depending on programme requirements and your availability.

Our NYA Programme Associates will deliver on key aspect of NYA programmes to external stakeholders, develop and review resources and ensure all activities are in line with both NYA and external expectations of quality and expertise.

The post will require a commitment to continuing engagement across the sector and beyond to ensure the NYA’s work is rooted in the needs of young people and youth work.

The NYA brings structure, expertise, support, and guidance to people working in and with youth work and helps shape professional and voluntary youth work practices in England and beyond.

We operate as an agile and flexible team, working at pace to maximise the opportunities that we have to make a difference to youth work and the lives of young people. We are collaborative in our approaches, engaging partner organisations to widen our knowledge and expertise in our aim to support youth sector across England.

We value diversity and strive to create an inclusive team where we embrace everyone’s unique perspectives and talents.

We are committed to an approach of planning, process and performance to underpin results, yet NYA holds relationships at the heart. We strive to ensure our funders, wider stakeholders, youth workers and young people both see and feel the positive difference that our work makes.

Our ideal Programme Associates should have the following:

• Strong understanding of one or more of the following:
• Quality practice standards
• Safeguarding in Children and Young People
• Youth participation
• Youth provision delivery methods
• Extensive experience working directly with young people across diverse settings, demonstrating a deep understanding of youth development and engagement.
• Demonstrated expertise managing youth work programmes and improving practice standards, including within Local Authority contexts.
• Project Management: Strong organisational and project management skills, with the ability to manage multiple tasks simultaneously.
• Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
• Problem solving: Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
• Flexibility: A flexible and agile approach to working across multiple programmes, including attending events and responding to time sensitive deadlines.
• Teamwork: Ability to work collaboratively with team members and stakeholders, fostering a positive and productive work environment.
• Time Management: Effective time management skills, with the ability to prioritise tasks and meet deadlines.
• Proficiency in Microsoft Office Suite

Please refer to our Candidate Pack for more information on the role and the requirements.

How to Apply:

Please download our applicant pack to find out more about the role and requirements.

To apply, please submit the following via our online application platform by 11:59pm on Wednesday 13th August 2025 (applications will be reviewed as they are submitted, so early submission is encouraged).

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.

A covering letter is a vital part of your application and will be assessed alongside your CV. Please use it to clearly demonstrate your suitability for the role, specifically addressing how you meet the criteria outlined in the About You section of the job description. Applicants are strongly encouraged to highlight relevant experience in the key areas listed, so we can easily understand your main skill strengths and how they align with the role.

Diversity monitoring (this is optional) and your data will at no time be connected with you or your application.

Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-222816

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 20th July 2025

Interview Dates: Rolling Interviews

Contract Type: Full Time 

Hours: Full-Time, 35 hours per week - occasional evening / weekend work required* 

Department: Programme Delivery 

Reports to: Programme Leader 

Location: London, Hybrid – 1-2 days in the office per week as well as time out and about in schools

Salary: £32,000 per annum 

* In support of mentor training and other programme activities 

(The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, and Lambeth)

Benefits

• Hybrid working 
• 2 Me days
• 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years 
• Birthday bonus day off 
• Option to swap bank holidays for other religious holidays 
• £100 training budget to support your personal development
• TOIL (time off in lieu) for any weekend/evening work 
• Working with a values led, supportive and fun team

Our Values and Behaviours

At TKN our mission and values still follow our founder’s original vision:

· Vision – Every child gets to live the life they choose.

· Values – Fun, connection, diversity, curiosity and integrity.

· Mission – To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures.

As a team we also agreed the following behaviours will guide the way we work:

Respect Empowerment Collaboration Co-Confidence Exploration

Role Purpose

To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation’s goals — including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth.

This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme makes on children’s lives. 

Core Responsibilities

1. Mentor Management & Support 

• Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals. 
• Manage up to 55 active mentor-mentee pairs, leading the administration cycle and our quality framework. 
• Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes 
• Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance. 
• Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys. 
• Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups. 
• Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring. 

2. Programme Delivery & Development 

• Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually 
• Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly. 
• Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas
• Collaborate with Programme Leaders to identify improvements and co-create new  approaches or resources. 
• Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development. 
• Plan and arrange group 2-3 mentoring sessions annually with other programme managers 

3. Volunteer, Referral & Community Engagement 

• Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery. 
• Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained. 
• Provide updates of the programme to referral partners and share content to internal marketing and schools colleagues to support completing the schools termly impact template 
• Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme. 

4. Safeguarding  

• Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times. 
• Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors. 
• Review and assess weekly delivery session reports from mentors, updating Salesforce as required. 
• Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance. 
• Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed 

Skills Required for this Role

• Relationship Management: Build and maintain trust with mentors, children, schools, caregivers, and community partners. 
• Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins. 
• Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy. 
• Safeguarding & Compliance: Strong understanding of safeguarding principles and policy application. 
• Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks. 
• Child-Centred Practice: Committed to capturing and integrating children’s voices in all areas of programme design and evaluation. 
• Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children 

We will hold first round calls and then a formal interview for those who are successful. We will be interviewing on a rolling basis so early applications are encouraged

Our Commitment to Safeguarding and Equity

Safeguarding Committment

Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. 

Equity Commitment

The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.