Volunteer administrator volunteer roles in london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.
Key Responsibilities:
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Participant Engagement & Support:
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Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.
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Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.
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Administrative Coordination:
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Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.
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Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.
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Documentation & Reporting:
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Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.
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Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.
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Logistics & Communication:
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Manage programme logistics, including training materials, technology setups, and participant resources.
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Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.
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Compliance & Record-Keeping:
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Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.
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Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.
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Required Qualifications:
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Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.
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Experience:
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1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.
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Experience managing high-volume inquiries and maintaining detailed records.
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Skills:
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Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.
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Strong verbal and written communication skills, with a customer-service-oriented approach.
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Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.
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Attention to detail and commitment to accuracy in data entry and reporting.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a friendly face to help staff the Yeldall Manor reception desk for a few hours each week.
The role entails being the first point of contact for telephone callers, visitors and residents, welcoming and redirecting their queries/calls as appropriate. You will be comfortable using a computer in order to send emails, access the diary and assist with basic admin tasks, although there may also be times with less to do.
The role includes a lot of client contact, so you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. As part of this, we ask that all our staff and volunteers help support the residents by interacting with them and encouraging them in their recovery and spiritual growth, and so ask that you will have a committed Christian faith yourself.
Yeldall Manor is set in the Berkshire countryside, about three miles from Twyford station. Lunch is provided with fellow staff and resident.
Please send a simple letter outlining why you would like to be considered for this role, or call Sue at Yeldall Manor
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Events Volunteer – Event Organiser
Location: Watford (hybrid)
Time Commitment: Flexible depending on events, 6 months minimum
About Us
Watford & Three Rivers Refugee Partnership is committed to supporting refugees and asylum seekers through practical help, advocacy, and community connection. Fundraising events are essential to raising the funds and awareness needed to continue our work.
Role Summary
We are looking for an organised and motivated volunteer to take the lead in planning and delivering fundraising events. From idea to execution, you will play a key role in creating impactful, engaging events that support our mission and bring communities together.
Key Responsibilities
· Plan and organise fundraising events (e.g. benefit concerts, community dinners, quizzes and sponsored walks)
· Coordinate logistics such as venues, suppliers, schedules, and permits
· Recruit and manage other event volunteers, with support from the volunteer coordinator
· Promote events through flyers, social media, and local networks
· Manage event budgets and donations, with support from the fundraising team
· Ensure health and safety and accessibility considerations are met
· Evaluate event success and contribute to future planning
Skills and Qualities
· Strong organisational and time management skills
· Creativity and initiative in developing fundraising ideas
· Good communication and teamwork abilities
· Comfortable working independently with guidance
· Passion for refugee support and social justice
· Experience in events is a plus, but not essential
What You’ll Gain
· Hands-on experience in event planning and nonprofit fundraising
· Development of leadership, coordination, and communication skills
· Opportunity to see the direct impact of your work
Training and Support
. Induction and event planning guidance and training
· Ongoing support from the Fundraising Lead
· Access to charity resources and networks
· Reimbursement of expenses
Apply:
Please apply by sending you CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Chair of Trustees' at Watford and Three Rivers Refugee Partnership (WTRRP)
Job summary:
We're looking for a Chair of Trustees' to lead and shape the strategic vision of WTRRP as we move forward into our 25th year as a charity. We are looking for someone to support us with our strategy in line with our mission and our values. In this role, you will oversea the Trustee committee co-chairs of the charity, responsible for the agenda and actions of Trustee meetings and AGM, improving good governance and acting as a senior ambassador of the organisation. We are looking for someone with enthusiasm, availability and leadership skills to work collaboratively with staff and volunteers.
WTRRP exists to support asylum seekers and refugees in Watford and Three Rivers who do not yet have settled status in the UK or may have specific needs relating to their application process or welfare. The main services of the charity are a drop-in session and social hub every Tuesday (at St Mary’s Church in central Watford), ESOL classes, providing financial support and advice to its clients and assisting them to integrate into the local community.
The Partnership has grown dramatically over the past 5 years, which is why we are looking for a Chair to join us. WTRRP is run by a committee that meets typically every 2 months and it also provides supervision to our 3 staff members and support to our 70 volunteers.
We would welcome applicants with any of the following experience:
- Governance and previous Committee experience
- Business development and charitable fundraising
- Human resources and people management
- Lived experience of being a Refugee or Migrant
- Financial background
Principal responsibilities:
- Be part of the Committee, supporting the organisation as it grows and develops.
- Have availability to regularly attend the Tuesday hub at St. Marys church from 11- 2pm to support the team and be present.
- Oversee the administration and coordination of sub-committees.
- Serve as line-manager to the Caseworker and conduct planned supervision and appraisals.
- Represent the Partnership as required to the public or external parties such as funders and Community groups.
This is an important role that will support the charity as we adapt and change. If you feel that you may have some of the skills we are looking for and want to have an initial chat with our chair, then please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you be doing?
Depending on your skills and availability, you may support with:
- Welcoming and engaging women participants into the session
- Helping to set up and pack down the space (chairs, refreshments, sign-in sheets)
- Supporting the delivery of group activities (e.g. creative arts, health talks, mindfulness)
- Listening and signposting women to staff or support services
- Supporting guests with form-filling, where relevant
- Encouraging peer connection and reducing isolation
- Assisting with data collection, light admin or feedback forms
You will be supported to work within WSUP’s trauma-informed and psychologically informed (TIC/PIE) approach. Lived experience is welcome but not essential.
What are we looking for?
Skills and Qualities Needed
- Friendly, empathetic and non-judgemental
- Able to maintain confidentiality and professional boundaries
- Comfortable working in a trauma-informed, women-only environment
- Good listening and communication skills
- Reliable, consistent and open to feedback
- Ability to work as part of a diverse team
- Commitment to inclusion, safety and empowerment of women
- Any well-being qualifications/experience that could help in delivering and developing ideas to provide to the women (not essential)
Lived experience (e.g. of homelessness, violence, migration, or mental health issues) is welcomed and respected.
What difference will you make?
WSUP is a grassroots charity supporting people experiencing hardship and/or housing instability across Royal Borough of Greenwich. We work with people facing poverty, homelessness, substance misuse, trauma, and health inequalities. Our support is holistic, inclusive, and rooted in lived experience.
WSUP is committed to creating safe, inclusive, and empowering spaces, particularly for women who may have experienced trauma, discrimination or marginalisation. This includes our Women Wednesday programme – a women-only community session offering practical support, creative wellbeing activities, peer connection, and access to health and housing services.
Before you apply
This will be starting on Wednesday 5th November 2025. You can apply after this time and during the 5 months.
If you would like to volunteer with us, please send us an email as per instructions below.
We will then send you an initial contact form, an invitation to come in to WSUP and then a final application where references will be sent for, and then a DBS check will be provided by WSUP.
Our ambition is to prevent and ultimately end homelessness within our local community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Ubuntu Pathways is seeking a proactive, organised, and mission-driven intern to join our close-knit London office to assist in organising and facilitating our upcoming office move. This role will report to the Fundraising & Operations Coordinator. This is an exciting opportunity for someone eager to contribute meaningfully to Ubuntu’s impact in Gqeberha, South Africa, while gaining valuable experience in global fundraising and operations.
Key Responsibilities
Essential duties include, but are not limited to:
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Supporting digitisation and organisation of donor files
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Preparing the office for relocation (clearing, packing, labelling)
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Conducting donor and grant prospect research
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Supporting marketing and social media activities
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Preparing and filing Gift Aid documentation
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Assisting with general office admin and supplies
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Helping with event prep — sponsorship and auction support
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General upkeep — inventory, shredding, basement tasks
What you’ll gain
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Experience in fundraising, donor research, and operations within a global non-profit
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Exposure to donor stewardship, event planning, and data systems
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Mentorship and support from a highly experienced UK team
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A chance to work for a purpose-led organisation where every task contributes to a meaningful mission
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£15 daily stipend to support travel and lunch costs
What we’re looking for:
Essential Skills & Experience
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Strong commitment to Ubuntu Pathways’ mission and values
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Excellent administrative, organisational, and time management skills
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Strong written and verbal communication skills
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High attention to detail and accuracy in both data and written materials
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Discretion and professionalism when handling sensitive information
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Drive, etc.)
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Positive, adaptable, self-motivated team player with a can-do attitude
Desirable (but not required)
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Personal or professional connection to South Africa and an understanding of the local context
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Familiarity with Gift Aid regulations and UK fundraising compliance
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Knowledge of the UK and international development/charity sector
Please submit your CV and a cover letter no longer than 2 pages stating your availability, relevant experience and why you are the best person for the role. Closing date: 7 November 2025 but applications will be reviewed on a rolling basis, so we recommend submitting your application as soon as possible in order to be considered. Virtual interviews to take place on 11 and 12 November 2025. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the application process then please contact us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. People feel part of something amazing and are motivated to make a difference. As a Membership and Retail Support
As a Membership and Retail Volunteer you will actively engage with our visitors and encourage them to support WWT as members. Enthusing them with stories of our conservation work and the many benefits of membership, you’ll help us secure the essential support we need to continue our ambitious plans for wetlands conservation.
And if you have an eye for something special and can offer excellent customer service to every one of our visitors, even better. You will also be a support to our retail team and help keep up the great work in offering a wide range of items for them to take home. Experience is always welcomed but not essential as training for this and our membership processes will be provided.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Alex, The Leukodystrophy Charity (Alex TLC) is a small, independent rare disease charity competing for essential resources within an extremely competitive arena.
Like many other small charities, we have grown organically from an informal support group to the recognised voice for leukodystrophy patients and their families. In order to fulfil our charitable objectives we need to increase and sustain our corporate income levels.
Could you spare a few hours a week to help us?
ABOUT THE ROLE
We are looking for volunteers, preferably with corporate fundraising experience to:
• research the corporate giving landscape and the interests of potential donors
• identify potential corporate donors and partners whose corporate social responsibility (CSR) goals align with our mission and values
• approach local and national businesses in person and over the telephone to inform them of the work of Alex TLC
• keep a record of all approaches
Time Commitment
• This role is flexible and can easily fit round your other commitments.
Location of Volunteering
• Homebased
ABOUT YOU
• an interest in Alex TLC and the work that we do
• access to a computer/laptop with an internet connection, and a printer
• basic understanding of the complexities of leukodystrophy
• excellent written skills
• excellent organisational and administrative skills
Benefits to you:
• Meeting and working with new people
• The ability to volunteer around your own commitments
• Learning new skills whilst having fun!
• Adding to your CV
• Helping those affected by leukodystrophies
We can only accept applications from UK residents.
Our Mission is to support anyone affected by leukodystrophy, support research, raise awareness and improve best practice within healthcare systems.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to join the action and build our local LGBTQIA+ Pride?
Role: Secretary & Operations Assistant
Role Overview
We’re looking for an engaged and organised individual to be the new Secretary & Operations Assistant for Maidstone Pride!
The Secretary & Operations Assistant will provide vital support to the day-to-day administration of Maidstone Pride and its activities, including supporting the governance of Maidstone Pride, coordination of meetings, record keeping, and communication with key stakeholders. This role ensures that all operational and compliance activities align with our mission and standards, contributing to the safe, lawful, and effective delivery of events and projects.
Key Responsibilities:
- Assist the day-to-day administration of Maidstone Pride and its operations alongside the Chair.
- Oversee the collection, verification, and management of relevant documents and data
- Supporting the volunteer recruitment processes, including screening, onboarding, and maintaining volunteer records.
- Assist in the review, updating, and distribution of organisational policies and procedures to ensure alignment with current legislation and best practices
General Responsibilities
In addition, all volunteers have the following general duties:
- All Volunteers and representatives of Maidstone Pride are expected to portray a positive image, both internally and externally, by displaying high standards of service, integrity, punctuality, politeness, and professionalism.
- To observe and uphold the requirements of the Maidstone Pride constitution, and act always in accordance with its governing documents and policies, including equal opportunities.
- Any other tasks that would be deemed suitable within this role as directed.
The client requests no contact from agencies or media sales.
Organisation: Support U is a leading LGBTQIA+ resource and support service based in the Thames Valley area.
Location: Work from home but ideally based in Bracknell / Reading / Wokingham
Commitment: Approximately 2-4 hours a week alongside any training and volunteer team catch ups / planning meetings
Overview:
Sometimes, you just need someone to listen without judgement. That’s why we’re launching a brand-new telephone support service for the LGBTQ+ community, and we’re looking for friendly, reliable volunteers to help make it happen. As a Volunteer Support Mentor, you’ll answer pre-booked calls from service users, creating a safe space for them to speak openly, offering emotional support, guidance, and signposting to other resources.
What You’ll Be Doing
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This is a home based volunteering role, but you’ll need to be based in Berkshire, ideally in the Bracknell, Reading, or Wokingham area.
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The telephone support service will run twice a week within a 2-hour time slot. You’ll ideally commit to 2–4 hours per week.
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Service users will pre-book telephone appointments via our website.
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You’ll answer calls, providing a safe, non-judgemental space for users to talk openly, offering emotional support, guidance, and signposting to other relevant services.
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After each call, you’ll complete a short record noting what was discussed, any guidance given and any safeguarding concerns.
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Support U’s designated safeguarding leads will be available during service hours for any immediate advice or escalation.
Who This Role Would Suit
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Someone looking for a long term volunteering opportunity.
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Qualified counsellors, psychotherapists, or other talking therapy practitioners who wish to give back to the community.
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Students or trainees in counselling, psychotherapy, psychology, social work, or mental health nursing seeking practical experience.
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Individuals with experience in mentoring, coaching, befriending, or other listening based support roles.
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People with strong empathy, good listening skills, and an interest in supporting the mental health and wellbeing of the LGBTQ+ community.
What’s In It for You
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Make a direct and positive impact on the lives of LGBTQ+ individuals.
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Help create a safe, judgement free space for those who may never have experienced one before.
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Offer meaningful support, even a short 30 minute conversation can impact someone’s day or outlook.
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Contribute to a wider effort to foster safety, inclusion, and understanding within the community.
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Gain valuable experience in active listening, support work and working with diverse communities.
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Be part of a welcoming, passionate and supportive team.
Requirements
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Based in Berkshire (preferably Bracknell, Reading, or Wokingham).
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Able to realistically commit to a minimum of 2-4 hours per week for the long term.
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Basic administrative skills and strong communication and organisation skills.
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Some experience in a similar line of work (e.g. counselling, mentoring, support work) or willingness to learn and undertake training.
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Willing to undergo an enhanced DBS check.
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Evidence of completed safeguarding training or willingness to complete safeguarding training organised by Support U.
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Comfortable using basic technology to answer calls/log call notes.
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Commitment to maintaining confidentiality and safeguarding best practice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you - want to establish closer working relationship with the local police to improve community safety in Barnet?
Can you - spare a few hours a month to make this happen?
If so - we need volunteers to join the Barnet Safer Neighbourhood Board.
A Safer Neighbourhood Board is established in every borough giving local Londoners and victims a greater voice.
Barnet’s Safer Neighbourhood Board entails a team of volunteers and local agencies who will work together to advise the Borough Commander.
The Board consists of a wide range of individuals representing Barnet’s diverse communities alongside the statutory positions defined in the MOPAC Guidance, involving people of all ages and from all sections of the community. This includes those who may not have been actively involved before, who may be vulnerable or who have been a victim of crime.
Barnet’s Safer Neighbourhood Board will be required to:
· Help identify and advise on Barnet’s local policing
· Monitor police statistical data, performance and confidence
· Fulfil a range of specific functions.
Please see the role profile for further information.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.
We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action.
We work across all communities — Black, white, Asian, Caribbean, and African — ensuring no survivor feels alone or silenced.
Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.
The Role – HR Assistant
We are looking for a proactive HR Assistant to support the HR Manager in managing our growing volunteer network. You’ll help with onboarding, records, and HR processes that ensure volunteers feel supported.
Responsibilities:
- Support recruitment and onboarding of new volunteers.
- Maintain HR and volunteer records with accuracy.
- Assist with drafting role descriptions and volunteer agreements.
- Provide administrative support across HR and safeguarding processes.
What We’re Looking For:
- Experience in HR support, administration, or volunteer coordination.
- Strong organisational and communication skills.
- Knowledge of safeguarding and confidentiality.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a charity we receive numerous enquiries on a daily basis from members of the public related to cats and their welfare. Our enquiries volunteers are part of a passionate team of volunteers that help Cats Protection signpost and manage these enquiries. They help our cats by answering questions from members of the public, providing advice and signposting queries to other volunteers and employees if needed.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Responding to enquiries from members of the public
- Communicating with others and providing information in response to queries
- Signposting queries and requests to other team members
Making a better life for cats, because life is better with cats


