Volunteer and community engagement manager jobs

As HR Advisor at TPT, you will be stepping into a role where your expertise and passion for people and desire to transform the employee experience will really make a difference.  You’ll be the go-to person, a trusted advisor, on everything from recruitment to employee relations, ensuring we follow best practice and do the right thing.  Your tenacity and attention to detail will ensure a smooth recruitment and onboarding process for starters to TPT.  With enthusiasm and resilience, you’ll assist in drafting and reviewing policies, and help automate our processes, design and deliver HR related learning.

If you're excited about making an impact within a sight loss charity, we'd love to hear from you! Apply now to join our team.

About You

You will have working experience in a generalist HR Advisory role, with either CIPD level 5 or equivalent experience, and related knowledge of employment law. You will have some knowledge in managing the employee life cycle including recruitment, HR policies and procedures, and in resolving employee relations challenges with confidence and empathy. To accomplish this, you will also have excellent organisational skills, attention to detail and communication skills.

This is a great opportunity to be at the heart of our mission, ensuring that our HR team supports the passion and commitment of our work every day. If you want to use your HR expertise in a brand new role to create an inclusive, dynamic, and empowering workplace, we’d love to hear from you!

About us

At Thomas Pocklington Trust (TPT), we strive for equality of blind and partially sighted in every aspect of society. We are a charitable organisation with a dedicated staff – over half of us are blind or partially sighted. Our mission is to support blind and partially sighted people to bring about equity and inclusion in every aspect of society.

To do that successfully and effectively, we want to provide meaningful support to our dedicated staff, so that they have the tools and confidence to not only support the community, but also to grow and develop themselves.

If you'd like to have an informal conversation about the role, please email us and we'll get in touch to arrange a call. 

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Carer Support Adviser your responsibilities would include:

• Managing conversations with carers to identify need
• Providing information, advice, and wellbeing support
• Running wellbeing groups and pro-active identification of carers through partnership working.

About you

• Experience of working with adults either in a 1:1 or group setting

• A working knowledge of health and social care particularly in relation to adults

• Excellent communication and interpersonal skills

• A high standard of written skills is needed in order to help the carer identify their support needs and to complete statutory assessments

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

Can you help young athletes beat their personal best?

Then come and join a small team of doers, who have banned red tape, silos, politics and “computer says no” scenarios to work for a really uplifting cause. At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars.

We are looking to appoint a new Head of Fundraising and Communications to lead a very capable, motivated and collaborative team  and provide strategic leadership to develop an integrated approach between fundraising, communications and athletes/alumni engagement.

Over the last two years we have developed a new fundraising strategy, new partnership models and won an incredibly exciting strategic partnership opportunity that will deliver impact for 60,000 young athletes. You will be instrumental in taking the strategy forward and push our income and impact even further.

Your focus will be on:

· Building community fundraising and alumni engagement and support the implementation of corporate partnerships plans

· Ensuring the fundraising team are fully equipped with the tools they need: a strong case for support, accurate financial and impact reports, consistent and engaging brand and communication assets

· Leading on the development of a new SportsAid communications and digital strategy, so it has a comprehensive narrative for SportsAid, translated into key messages that underpin the charity’s aims and objectives.

· Support, coach and manage a strong, collaborative and motivated team of five

Does this sound like you?

· You are a confident, empathetic and experienced leader. You have the courage to advocate and drive for change and influence at the highest level of the organisation and you are also self-aware and committed to listening, inclusion and well-being

· Over 5 years’ experience as fundraising leader in the charity sector, either a head of an income stream or as a Head of Fundraising

· A track record of setting and meeting seven figures income targets as part of a multi-faceted fundraising strategy

· Substantial experience of developing an integrated approach between fundraising, communications and beneficiary engagement.

· Specialist expertise in community fundraising and or alumni engagement

· Knowledge of marketing and communication principles and practice, digital marketing, and social media

The salary is £65,000-£70,000 p.a. based on your experience and opportunities for flexible working are available.

SportsAid Head Office in London (near London Bridge) with hybrid working. We are normally all in the office on Mondays and one other day of our choice. We are flexible about start times to help with the cost of commuting and we are genuinely flexible all round. If you have any questions about flexibility, do tell us and we’ll do our best to accommodate.

Want to find out more?

Serena Castiglione, our current Head of Fundraising and Communications, would be more than happy to have an informal chat to help you decide if this is for you.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

Please apply with your CV and one page outlining how you meet the essential criteria above by 16th May 2025.

On receipt of your application, you will be sent a confidential equal opportunities form which all applicants will be asked to complete.

Shortlisted applicants will be invited by 23rd May to have a preliminary online conversation with the current Head of Fundraising and Communications on or near 27th May. Interviews will be held in person in London on 2nd and 3rd June 2025.

Detention Action is a small organisation with a big impact. Since 1993, we have worked to improve the welfare of people in detention centres and tirelessly campaign alongside our beneficiaries to reduce the use of immigration detention. We work on the frontline with people in immigration detention, as well as challenging injustices in asylum, detention and deportation systems in the UK.

We are looking for a Fundraising Lead to join our organisation and ensure the smooth running of our fundraising operations. This is an exciting opportunity for a passionate individual who is looking to develop their fundraising skills, and to join us in defending the rights of people in detention at a critical time for our organisation and the wider immigration and human rights sector.

TO APPLY 

Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am UK time on 16 May 2025.

Please read the Candidate Information Pack carefully, including the instructions on how to apply, which explain the requirements for your CV and Cover Letter. We will not accept incomplete applications.

We welcome and encourage applications from people from all backgrounds, including those from minority groups that are underrepresented in the workplace. We strongly encourage those with lived experience of the asylum, deportation and/or immigration detention systems to apply.

Could you support individuals to deescalate crisis and improve mental health and wellbeing, through focussed 1:1s and structured crisis interventions?

Crisis Recovery Worker 
Post no: 636 
Salary: £24,088 per annum (£7,975.08 actual) 
Contract: Permanent 
Hours: 12.25 hours per week, 5:00pm to 23:00pm 2 days per week (across 7 day rota) 
Location: Milton Keynes

About Us

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About our Community Crisis Cafés

Our Community Crisis Cafes offer a safe, welcoming and non-judgmental environment outside of normal working hours for those who feel in mental distress or crisis.

About the Role

This will involve working with service users in a preventative way, assessing needs, deescalating crisis, offering coping strategies, signposting to other services and ensuring they feel supported, through the process of improving their mental health and wellbeing.

Staff will work with a team of Crisis Recovery Workers & volunteers and will, at times, involve working out of the MK Hospital, at Eaglestone Centre, alongside the CNWL NHS team manning 111 option 2 calls and managing referrals.

Service Delivery

• Deliver crisis focussed 1:1s and ensure outcomes which supports individuals experiencing a mental health crisis in Houghton Regis & Central Bedfordshire, in line with Mind BLMK’s agreed crisis service and requirements as well as contract requirements.
• Assessing need and suitability for the service in line with the access to services process, and undertaking 1:1s.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Tuesday 20th of May 2025
Interviews: TBC 
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Job Title: Refuge Worker

Location: Warwickshire
Salary: £13,445.70 per annum 
Contract type: Part-time, Fixed Term (12 Month Maternity Cover)

Hours: 19.5 hours per week, must include Tuesday's

This is an exciting opportunity to join Refuge as a domestic abuse refuge worker, providing high quality practical and emotional support to survivors of domestic abuse and their children living in our refuge accommodation in Warwickshire.

The post holder will work closely with survivors from the point of crisis and admission to the refuge, through to move on from the emergency accommodation. This involves providing a personalised, holistic support and safety plan, enabling survivors to access housing, welfare, benefits and legal advice.  

You will also work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

A key requirement is to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. This post is restricted to women due to the nature of the role.

Closing Date: 09:00am 19 May 2025

Interview Date: 29 May 2025 

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Purpose
This vital role works alongside the Head of Philanthropy to help build and grow our philanthropic partnerships over the next five years and beyond. As well as building upon current relationships, you will identify, research and cultivate relationships with charitable Trusts and Foundations as well as major donors to raise both restricted and unrestricted income.

Responsibilities and areas of work
This important role will focus primarily on Trust Fundraising but will also encompass Major Donor Fundraising. It will seek to identify new high-level donors, as well to develop existing relationships with our generous supporters. Working closely with the Head of Philanthropy, other team members and external consultants, and in collaboration with our colleagues in the
Programmes Team, the Senior Philanthropy Officer will focus on building our trust portfolio – with a focus on donors giving £5k - £100k per year

1. New business acquisition:
a) Researching new individuals and trusts to build a prospect list for future funders, using our database (Salesforce), available lists and external databases. Assessing the potential for active, lapsed and prospective donors to support CBM and recording accordingly.
b) Recommending tactical next steps for engagement with new individuals and trusts, for approval by the Head of Philanthropy.
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored stewardship plans, so that individuals / trusts are engaged in a bespoke manner, and that application and reporting deadlines are met.
b) Leading on the production and submission of applications, proposals and initial approaches (by post, email and, to a lesser degree, phone) and following up as required.
c) Reporting to donors in a formal or informal way, as appropriate, to ensure they are kept up to date with CBM and project developments                                                                                                                                                               d)Organising, facilitating and attending face-to-face and online meetings with high-level donors/ trusts, including organising dates and venues, and creating Meeting Briefs for all attendees to ensure positive outcomes.

3. Proposal and Report Writing
a) Designing and crafting compelling proposals, reports, project timelines and budgets that meet the bespoke needs of donors whilst meeting the needs of CBM and our Programme delivery colleagues, within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of proposals /reports, and with members of the Fundraising & Communications Team to ensure consistency of messaging.
c) Working with the Philanthropy & Partnerships Team to develop new projects/ themes/
appeals for potential projects.

4. Other Team Responsibilities:
a) Helping to develop the Annual Forecast Budget for the Team, and providing updates on the pipeline and progress against targets.
b) Ensuring all information, donor activity is recorded and kept up-to-date on our database to fully-inform any approaches / meetings.
c) Providing proof-reading and copy-editing support to colleagues.
d) Monitoring the activity of related organisations and the fundraising sector, identifying changes, predicting trends and making recommendations as necessary.
e) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of CBM, and promoting positive working and innovation.
f) Ensuring that the values of CBM UK are understood by external partners and always reflected in communications.
g) Carrying out any additional duties as required by the Head of Philanthropy and Director of Fundraising, Impact & Communications

Please read the Recruitment Pack for full details. 

Senior Education Officer

Are you passionate about environmental issues, in particular nature restoration, climate resilience and biodiversity?

Do you have experience working with young audiences, preferably within a wildlife or conservation setting? Do you have a good grasp of ecology and be willing to travel around the country to support learning education opportunities as well as being confident running sessions or delivering train-the-trainer sessions online?

We are looking for a Senior Education Officer, with the skill set to inspire people to connect with nature, support teachers, deliver talks, presentations and education sessions, while developing further opportunities within the team for learning through the subject of beavers.

Position: Senior Education Officer

Location: Remote (his role requires frequent travel and overnight stays)

Hours: Full time (37.5 hours per week)

Contract: Fixed (2 years)

Salary: £32,827 pa

Benefits Include:  25 days holiday, plus Christmas day through to New Year’s Day paid, plus 6 days of floating holidays, pro-rata. Flexible approach to hours of work. Pension contribution of 3% of your total pay each month. One-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices (laptop, mouse and smartphone), monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices.

Closing Date: 5pm on Tuesday 20th May We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified.

About the Role

We are looking to hire a skilled and engaging Senior Education Officer to join a busy team, to further develop and implement an educational outreach programme which reaches children in Wales, Scotland and England. At present, this post has funding for three years from the National Lottery Heritage Fund, one year of which is now complete and we are looking to deliver the second two years of the project.

The purpose of the role is to extend the passion and knowledge of beavers into communities around Britain, to engage and enthuse young people and to reconnect (or reinforce) their love of nature. Using current materials and resources you will do so by delivering high-quality learning sessions within schools, community groups or virtual training sessions, sometimes delivered in conjunction with our beaver site partners and their education teams.

You will also be responsible for developing further aspects of the programme according to the requirements for each country and in partnership with relevant organisations

Key responsibilities include:

• Deliver a range of exciting, curriculum-linked workshops, talks, school and group sessions associated with beaver release sites.
• Network and build contacts and relationships with key personnel in schools, youth groups and community groups in order to create engagement with the education programme and expand its reach.
• Develop further resources and engaging activities or projects for group learning.
• Deliver standard level beaver ecology training to a range of age groups.
• Ensure the education programmes are up-to-date, accurate and complement the wider delivery of our mission.
• Monitor, collate and report on impact, working with the communications team to support the effective evaluation of our programme.
• Support volunteers and build capacity working with partner staff in the delivery of beaver education programmes.
• Work with the team to allocate resources ensuring education initiatives are well planned, deliver maximum value for money and remain within budget.
• Consider equality, diversity and inclusion in the approach to all education initiatives, supported with external expertise.
• Follow policies, standard operating procedures and safe working practices to ensure our work with visiting education groups complies with all relevant guidelines and legislation, including health and safety, safeguarding, copyright and GDPR.

About You

You will have the skill set to inspire people to connect with nature, support teachers, deliver talks, presentations and education sessions, while developing further opportunities within our team for learning through the subject of beavers. The successful candidate will have experience working with young audiences, preferably within a wildlife or conservation setting. You will have a good grasp of ecology and be willing to travel around the country to support learning education opportunities as well as being confident running sessions or delivering train-the-trainer sessions online.

Essential:

• A degree in a zoology, biology or conservation-related field, or a teaching/education qualification or equivalent experience in teaching across a wide range of ages and abilities, using different delivery methods including virtual delivery.
• The ability to communicate complex concepts in an innovative and engaging way to a wide (and/or young) audience.
• Good organisation skills including time management, administration, workload planning and meeting deadlines.
• A strong interest in nature, conservation and restoration and an understanding of the role beavers can play in our landscapes’ recovery.
• Working knowledge of safeguarding legislation and policies and procedures.
• Be prepared to undergo an Enhanced DBS with barred list.
• Experience in confidently using IT packages for teaching delivery, including the use of tablets, presentation software and audiovisual.

You will need to have a full valid UK driving licence and the right to work in the UK.

To apply please upload a 2pp CV and 1pp covering letter explaining their interest and suitability for the role.

About the Organisation

Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. As we continue to reintroduce beavers and support their expansion across Britain, it has never been more important to help people learn to coexist with this dynamic and impactful species.

The charity strives to be diverse and inclusive and a place where we can all be ourselves and we positively welcome applications from people from a wide range of backgrounds and experiences. We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of their religion, beliefs, age, gender, race, disability or sexual orientation.

You may also have experience in areas such as Education, School, Programme, Campaign, Advocacy, Education Officer, School Officer, Programme Officer, Campaign Officer, Advocacy Officer, Conservation Officer, Nature, Trainer, Teacher, Coach, Mentor, Programme Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Nottinghamshire (Hybrid working)
Department: Therapeutic
Contract type: Permanent
Hours: Part time, 22.5-37.5 hours per week
Salary: £27,300 - £27,800 per annum (pro-rata), dependent on experience

Job Advert

As an Arts Psychotherapist you will promote the recovery of young people and vulnerable adults following a disclosure of child sexual abuse and/or domestic abuse by reducing the emotional, psychological and physical symptoms of child abuse through the provision of early intervention therapeutic assessment, psycho-education, strategies for acute stress symptoms and interventions. This work will be undertaken following pre-trial therapy guidelines until the client has completed the Criminal Justice Process.

We give equal priority to keeping all children and young people safe regardless of their age, disability, gender identity, race, religion or belief, and sexual orientation. We welcome applications from survivor-practitioners (employees who have lived experience of sexual and/or domestic abuse). You can choose to identify as a person with lived experience within the recruitment process if you feel comfortable doing so, however, this is not a requirement of the process.

This post will be a hybrid one with a combination of home working and working at Imara premises in Nottingham City Centre and Mansfield, plus satellite centres in Nottinghamshire County. The post holder will be required to travel to support clients at various community venues e.g. schools and children’s centres.

Some of the key tasks for this role will include:

• Develop and deliver a therapeutic service to young people and vulnerable adults following a disclosure or discovery of child sexual abuse and/or domestic abuse, communicating with clients to explain the service, including pre-trial therapy guidelines and encourage engagement
• Carry out assessments, psycho-education, early intervention strategies and individual therapeutic recovery work to young people and vulnerable adults affected by child sexual abuse and/or domestic abuse
• Work within CPS pre-trial therapy guidelines (training will be provided)
• Maintain a caseload and provide accurate, timely and concise electronic records using our online database CharityLog. Ensure record keeping adheres to pre-trial therapy guidelines.
• Provide information to young people and vulnerable adults regarding the impact of the trauma of sexual abuse and/or domestic abuse, the potential for recovery and the promotion of prevention
• Consider and respond to child safeguarding issues when engaging with all children and young people, adhere to the Nottingham City and County Safeguarding Board policies in all assigned work and actively promote children’s best interests. Keep up-to-date with relevant legislation, policies and technical services.

Please refer to the attached job description for the full list of duties and requirements of this position.

Deadline for applications is 12pm on Friday 23rd May 2025

Benefits: We aim to provide a trauma informed approach to all employees and volunteers through the provision of Wellbeing days; flexible working; external clinical supervision; Employee Assistance Package (including alternative therapies); regular training and team days. In addition to this, we offer 25 days annual leave 8 bank holidays per annum (pro-rata)

REF-221427

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Tower Hamlets
£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Campbell Rd Young Peoples service provides support and housing for 55 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of approx 7-10 young people.
This role's shift work on a 7 day rolling rota.

What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Desirable:
- Experience working with young people

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full the Job description