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Page 1 of 3
Croydon, Greater London (On-site)
£4,232.80 per annum (£27,705.60 FTE)
Part-time (5.5 hours per week Friday 9am-3pm (with 30 min break))
Contract (Fixed term until 31st July 2027 with potential to extend)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Reporting to: Therapeutic Service Manager

Responsible for: None

Purpose of the role:

To be a proactive and experienced administrator to:

  • Ensure the smooth day-to-day running of a busy and growing Therapeutic Service through excellent administration.
  • Work closely with and support the Therapeutic Service team to ensure effective administration and organisation of the service.

Main duties:

  • Work with the Therapeutic Service Manager in:
  • Administration: welcome clients to the premises; handle client queries over email/telephone and ensure messages are dealt with efficiently and in a timely manner.
  • Develop, reviewand maintaineffectiveinformationadministrativesystems within the counselling service including the office calendar, attendance records, and client waiting list.
  • Liaise with the volunteer counselling staff in organising the counselling assessment interviews, maintaining the waiting list, organising counselling appointments by letter and telephone.
  • Administer the progress of new referrals and assessments and report any changes in schedules.
  • Administer returned registration questionnaires.
  • Send out information packs, referencing the clients, dating and organising the questionnaire.
  • Action new client allocations in a timely manner.
  • Ensure messages from client to counsellors are delivered efficiently.
  • Take cash or card payments from clients and issuing receipts.
  • Support volunteer counsellors and other staff in daily administrative duties.
  • Work closely with the other Therapeutic Service Administrators for the smooth transition and transfer between day and evening services.
  • Work together with the other Therapeutic Service Administrators to ensure the counselling rooms are kept in good order for clinical practice in line with Health and Safety guidelines and Clinical Governance measures.
  • Keep a record and update counselling personnel information.
  • Send service updates and distribute leaflets every quarter to key stakeholders.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

Application resources
Organisation
Mind in Croydon View profile Organisation type Registered Charity Company size 51 - 100

Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.

Posted on: 01 September 2026
Closing date: 25 September 2026 at 17:00
Job ref: Counseling Admin (part-time) Aug 2026
Tags: Administration

The client requests no contact from agencies or media sales.