Are you an ambitious, experienced, commercial individual, with a track record of delivering growth?  Our incredible Hospice is looking for someone, to drive and shape our Retail business for the future, so that it delivers more, so that we can care for more patients with life limiting conditions.

Information about Isabel Hospice Trading

Isabel Hospice Trading Limited is a subsidiary of Isabel Hospice Limited (a registered charity).  The Charity provides outstanding care and support for patients with life limiting conditions and their families in East Herts. Our care is funded by various sources with a significant contribution from our Retail Business.  As such this is a very worthwhile and crucial role.  The Isabel Hospice Trading Company currently operates 16 shops across Eastern Hertfordshire and an e-commerce business across various platforms. Our ambition is to significantly grow our retail business so that we can provide more outstanding palliative care for all. 

About you

To apply for this role you will need:

• Experience of working in a small business, but not necessarily exclusively.
• Track record of successful commercial delivery, ideally in a multi-channel retail environment.
• Proven ability in analysing data to drive digital/store trading performance. Which is more essential than Charity experience. 
• Proven background in data reporting and KPI identification.
• Pragmatic problem solver in a constrained resource environment.
• Process driven, to successfully deliver change or enhancement.
• Sets an example as team leader, prepared to “muck in”, or “deep dive” as required.
• Excellent people skills and management experience. 
• Must be able to set clear measurable goals and objectives, for team review and critical path management.
• Understanding of the impact of the role on internal and external customers.
• Understands the role of “stock “in a charity and the need to generate the best value for clinical work.
• Good team worker, not a silo operator. Lateral thinker. Effective planner. 
• Inquisitive and constantly want to improve systems and procedures.
• Ability to work at a senior level with the Trading Board for approval.
• Proven resilience and management experience.
• Passion for the organisations charitable aims.

Off The Record Twickenham (OTR) seeks an experienced and skilled Administrator to assist a small staff team in the efficient and effective running of the office and administrative functions at OTR and to support its counselling and information services for young people.

Main responsibilities of the post

• To act as first point of contact for enquiries, including responding sensitively to referrals from young people, their parents/carers, and other agencies, and to ensure the efficient management of the Counselling Waiting List
• To promote OTR’s activities, through website, social media and other digital channels and communications, and to keep OTR’s website relevant, informative and up to date
• To assist the Board of Trustees on matters of governance, and with specific, stand-alone strategic and fundraising projects. 
• To provide high quality administrative and secretarial support to the staff team, which will include office management and facilities tasks;  to ensure that management information and filing systems are methodical and accessible, and that there is full compliance with the principles of data protection and confidentiality on behalf of all service users

 
Working Conditions 
Office-based in Church Street Twickenham, 5 days per week. Hours to be negotiated but to include some afternoon/early evening work. 
There may be an occasional need to provide sessional cover for the counselling sessions. 

Job Purpose

The Volunteer Lead will coordinate Trust House volunteers to support the service to meet the needs of the services delivered, including counselling, family support and the wellbeing service, as well as fundraising support and admin volunteers. The role also includes the support of sessional staff.  It will involve leading on the planning of, and the recruitment, training and induction of new volunteers as well as reviewing and planning training for existing Trust House volunteers; ensuring that all volunteers are supported through accessing regular meetings, attending reviews and clinical supervision and highlighting any gaps in training/supervision to the Clinical Lead. The role also involves ensuring that services are delivered in accordance with appropriate clinical standards/protocols and any specific requirements from Management Committee, funders, and commissioners.

The post holder will also be required to work closely with other staff team members to ensure a coordinated approach to volunteer support across the service. 

KEY RESPONSIBILITIES

Main Duties

• To take day to day responsibility, for organising and managing volunteer and sessional staff recruitment, training, induction, supervision and ongoing volunteer support and development processes.
• To be responsible for delivering most elements of the Trust House Introductory Training and induction process.
• To coordinate and monitor volunteer access to clinical supervision, support, and training.
• To work closely with the Clinical Leads regarding the allocation of clients for face-to face support/counselling.
• To build and maintain relationships with key partners and stakeholders and particularly local colleges and universities
• To ensure that all Trust House Lancashire’s policies and procedures relating to the volunteers are up to date and relevant, and that all volunteers are working in accordance with these policies and procedures.
• To support volunteers and staff according to relevant guidelines e.g., BACP ethical framework, The Survivors Trust National Standards, fundraising and other relevant regulations.
• To support colleagues in organising volunteer engagement in new opportunities
• To participate in community fundraising events.
• To represent TRUST HOUSE LANCASHIRE as appropriate at stakeholder events and meetings; and as required deliver presentations and support awareness raising and networking activities as agreed with Line Manager.

Administration

• Maintain and monitor confidential records including volunteer clinical supervision, volunteer review meetings and training in line with TRUST HOUSE LANCASHIRE policies and procedures.
• Maintain and update shared and individual Outlook Calendar
• Undertake volunteer review meetings and complete associated paperwork and case management notes.
• Ensure that confidential records are maintained and stored in line with TRUST HOUSE LANCASHIRE policies and protocols.
• Complete and maintain monitoring and evaluation records in relation to the service.
• Contribute to the development of policies, protocols, guidelines, and strategies within practice area.
• To produce reports for the TRUST HOUSE LANCASHIRE management committee, commissioners, and funders

General

• Ensure that TRUST HOUSE LANCASHIRE administrative procedures are followed in every area of work.
• Ensure that TRUST HOUSE LANCASHIRE health and safety and safeguarding policies are adhered to at all time.
• Work effectively with TRUST HOUSE LANCASHIRE staff and volunteers.
• Work in a way that enhances diversity in practice, projects and encourages safe practice.
• Attend monthly line management.
• Access clinical supervision (as appropriate)
• To be an advocate of TRUST HOUSE LANCASHIRE
• Undergo a DBS check
• The role will occasionally involve travel across Lancashire.
• The role will require a degree of flexibility to work evenings and weekends.
• Some lifting and carrying will be expected.

Are you warm, efficient and a great listener? Do you have experience of home visiting families? Family Friends is a Queen’s Award for Voluntary Service winning charity based in North Kensington which specialises in befriending and mentoring. We are recruiting a full-time Family & Volunteer Co-ordinator to join our team. The charity provides long-term practical and emotional help to disadvantaged families living in Kensington & Chelsea, Hammersmith & Fulham and South-East Brent through a network of 40-50 volunteers. Each volunteer supports either the parent or child in a family. We have a great record for ‘helping families to help themselves’. In this varied and exciting role, the Family & Volunteer Co-ordinator’s work includes:

• Recruitment and training of volunteers
• Introduction, supervision and support of volunteers 
• Assessment of children and parents needs via home visits
• Monitoring and evaluating the services
• Some evening and weekend work is required
• Part-time with flexible hours. Some evening and weekend work will be necessary. 

FIXED TERM 12 MONTH CONTRACT

If interested in the position please download the application and send this in by email

Closing date: Friday 22 January 2021, 12pm

First interviews: Week commencing 1 February 2021

Second interviews: Week commencing 8 February 2021

Sanctuary Hosting is a charity working across the Thames Valley to match people who are homeless and in the asylum process, as well as people fleeing domestic abuse and human trafficking / modern day slavery by placing them in a rent-free spare room for an agreed period of time. 

Sanctuary Hosting is a registered UK charity managed by a board of trustees (the Management Committee). It was founded in 2015 by Oxford City of Sanctuary to provide one solution to the problem of homeless sanctuary seekers on our streets. The project matches destitute asylum seekers, refugees and vulnerable migrants with open-hearted volunteer hosts in the community. The service operates across the Thames Valley, mainly in Oxford, Milton Keynes, Marlow and Reading.

Sanctuary Hosting attaches great importance to ensuring volunteer support workers, volunteer hosts (henceforth referred to collectively as volunteers) and guests are properly assessed and supported and that everything is done to ensure that placements are safe and have the best possible chance of succeeding. All volunteers are interviewed and both DBS and reference checks are undertaken. Similarly, guests are interviewed and references are taken.

In the past five years we have helped 116 people from 27 countries who were homeless to find accommodation and provided over 22,000 nights of accommodation. The vast majority of the people assisted have no recourse to public funds (NRPF) and are destitute. To enable the delivery of the hosting service, Sanctuary Hosting has engaged 80 households to host and worked with over 50 support worker volunteers.

Overall Purpose of the Post

The Director has overall responsibility for the safe and effective delivery of the service. Reporting to the Management Committee they ensure that the work is carried out to meet the requirements of funders and within budget. They manage the Service Co-ordinator (Oxford & Milton Keynes area) and Project Worker (Reading & Marlow area) to ensure the effective recruitment, training, support and supervision of all Sanctuary Hosting’s volunteers. They oversee the staff and volunteer team in their processing, assessment and response to guest referrals as well as the coordination, facilitation and support of hosting placements.

Main Duties and Responsibilities

Management of the charity

Work with the Management Committee to develop and implement operational plans, policies and procedures to ensure the scheme functions effectively and safely.

Work with the Fundraising Committee to identify funding opportunities and work with the Committee to make appropriate funding applications, respond to fundraising opportunities and build relationships with individual donors.

Ensure all monitoring and evaluation reports are delivered on time, according to the requirements of the funder.

Work with the Management Committee to extend coverage of the hosting scheme to other parts of the Thames Valley where there is unmet need.

Develop mechanisms for collecting feedback from guests and volunteers and ensure this feedback is used to develop and improve the Sanctuary Hosting scheme.

Collate and analyse information on the work of Sanctuary Hosting, producing statistical and narrative reports about the scheme’s performance for funders, regulating bodies and the Management Committee as required.

Ensure service standards, volunteer competencies and health and safety procedures are implemented and maintained across all areas of activity.

Develop volunteer recruitment policies, systems and procedures, working with the Sanctuary Hosting Management Committee.

Keep abreast of immigration and asylum policy with a view to working with the Management Committee to respond and adapt to the needs of people who are homeless with no recourse to public funds in the Thames Valley.

Management of staff and volunteers

Carry out line management of the Service Coordinator and the Project Worker, ensuring they are effectively supported, supervised and trained.

Oversee the recruitment of volunteers according to the scheme’s procedures, ensuring that they are assessed and inducted.

Oversee the recruitment, training, support and supervision of volunteers to support guests and hosts, ensuring that all volunteers have a clear understanding of their role and remit and receive appropriate support and supervision.

Oversee the group peer support for the Sanctuary Hosting community (guests, hosts staff and support workers) providing opportunities for all to share their experiences and learning.

Develop guidance, tools and training resources and deliver training to enable volunteers to carry out their roles safely and competently.

Ensure that volunteers are fully aware of and trained in appropriate health and safety procedures and risk assessments.

Develop signposting and referral resources to ensure guests with additional needs can be supported appropriately.

Support staff and volunteers to resolve complex issues that might arise within the Sanctuary Hosting community.

Referral and caseload management

Oversee all referrals to the hosting scheme to ensure they are assessed and responded to in a timely and professional manner.

Work with the Welfare Committee to manage guest placements and financial support, ensuring that any difficulties are resolved in an appropriate and timely manner.

Promotion, communications and developing partnerships

Be responsible for the Sanctuary Hosting monthly newsletter and for regular activity to promote the service on social media, aiming to recruit more hosts, volunteers and donors.

Proactively promote and publicise the Sanctuary Hosting scheme through attending relevant forums, meetings and events and giving presentations about the scheme.

Work collaboratively with members of the Management Committee and actively seek opportunities for collaborative and joint working relationships externally, which will enable the scheme to better meet the needs of its service users

Work productively and appropriately with existing partners including Citizens Advice Reading and the British Red Cross.

Build and maintain relationships with statutory, voluntary, community and faith organisations working with refugees, asylum seekers and vulnerable migrants in the Thames Valley Area and nationally as necessary.

Administration

Develop appropriate GDPR compliant systems to record personal details, availability and whereabouts of the Sanctuary Hosting community and ensure these are maintained by the staff team.

Develop effective systems for tracking actions carried out on behalf of individuals referred to the scheme and ensure these are maintained by the staff team.

Oversee timely and professional processing and response to enquiries.

General

Implement and adhere to Sanctuary Hosting’s policies and procedures, including Health and Safety and Equal Opportunities.

Make known to the Management Committee any circumstances, errors or omissions that may have a detrimental effect on scheme and its stakeholders.

Work with the Sanctuary Hosting Chair and Treasurer to assist with developing, implementing and managing operating plans and budget.

Work flexibly in accordance with the needs of Sanctuary Hosting, including undertaking out of hours and weekend work as required.

Commit to on-going professional development by participating in regular clinical and management supervision, relevant external meetings, forums and available training.

Person specification

Job Title: Director

Experience

• Experience of developing and delivering high quality, confidential, user-centred services for vulnerable people** E
• Experience of providing support services to refugees, asylum seekers and/or vulnerable migrants** E
• Experience of recruiting, supporting, managing and supervising volunteers and staff** E
• Experience of fundraising and reporting on existing grants. **E
• Experience of developing and maintaining effective working relationships with external stakeholders**E
• Experience of developing, monitoring and evaluating services or projects in response to service user needs** D
• Experience of supervision of staff and volunteers in challenging, frontline services ** D
• Experience of delivering participatory training **D

​Knowledge/ Technical Skills

• Working knowledge of issues affecting refugees, asylum seekers and vulnerable migrants**E
• Working knowledge and understanding of legal provisions and good practice in relation to vulnerable people**E
• Knowledge of statutory and voluntary services that provide support to refugees, asylum seekers and vulnerable migrants**E
• Understanding of how to develop and implement operating plans, policies and procedures**D
• Knowledge of health and safety good practice in a service delivery environment**D
• Understanding of how to collate and interpret service delivery information including statistics and user feedback**E
• Competent user of email, Word, Excel, databases, internet and social media**E
• Understanding of how to manage and monitor budgets**E
• Excellent interpersonal skills including conflict resolution and consultation skills**E
• Ability to communicate with people of diverse cultures and empower people by identifying and working with their strengths**E

Competencies

• Ability to write clearly and accurately and give verbal presentations**E
• Ability to work flexibly as part of a team**E
• Ability to motivate, develop and supervise others**E
• Ability to manage own time and workload and prioritise a range of competing tasks within the working hours allocated **E
• Ability to monitor and improve service quality through active consultation** E​

Behaviours

• Able to ensure equal opportunities and anti-discriminatory practices and promote diversity**E
• Able to recognise and value the contribution of others**E
• Able to take responsibility for own actions and to undertake reflective learning**E
• Able to uphold confidentiality in all aspects of the work with service users, volunteers and colleagues**E
• Able to maintain boundaries in a demanding, frontline context**E

Special Circumstances

• Able to work flexible hours, including some evenings and weekends as required**E
• Able and willing to travel in Oxford and the surrounding Thames Valley area on a regular basis as necessary**E
• Current driving licence valid for use in the UK and access to own vehicle**D

E = Essential criteria

D = Desirable criteria

• Exciting opportunity to join a well-recognised mental health charity in Newcastle, to lead its successful counselling service and using your clinical and organisational skills to contribute to its further development.
• NIWE Eating Distress Service

• Counselling Lead

  Job Description

  Job Title: Counselling Lead

  Reports to: Chief Officer (CO)

  Responsible for: Counsellors (freelance & volunteers)

  Salary: £29,528 (f/t & paid pro rata for hours worked)

  Hours of work: From 22.5 – 30h pw by agreement

  Contract: Post currently funded to March 2022 (to be extended dependant on funding

• Main Purpose of Job
• To oversee, manage and help develop NIWE’s counselling services
• Ensure all service users receive a welcoming, safe, sensitive and confidential service that is responsive to their needs.
• To ensure service objectives and targets are met and reported
• To ensure consistent quality and excellence in service provision
• To hold a clinical caseload

• ____________________________________________________________

• Key tasks and responsibilities

• You will be expected to:

• Co-ordinate the counselling service including referrals, assessment, assessment liaison, allocation of client work to team.
• Liaise with other agencies and organisations in relation to service users, taking appropriate action where necessary.
• Provide assessments and counselling.
• Ensure all relevant administrative tasks such as maintaining case notes, client records, outcomes recording and case management are completed,up to date and held in accordance with NIWE policies and procedures (e.g. Information Governance, confidentiality), using current NIWE systems.
• Ensure comprehensive service monitoring and to evaluate the service, producing reports for the Board, funders, CO, Annual Report etc. where required.
• Contract manage freelance counsellors and trainee therapists / volunteers, liaising with external supervisors / placement managers as required
• Assist CO with recruitment and induction of new employees
• Oversee clinical work and ensure it is delivered according to an agreed plan, in line with NIWE service plan
• Ensure that any adopted quality standards are met, organisational issues are understood and to identify and implement improvements in clinical practice, and to implement policy and procedural change
• Continuously improve service delivery
• Attend clinical supervision with a supervisor mutually agreed with NIWE
• Attend and actively participate in line management, team meetings and training sessions.
• Assist in the development of NIWE services by working with the CO on continuing service quality and development with input to funding / contract bidding as necessary.
• Attend and actively participate in Board of Trustees meetings as required.
• Deputise for the CO when required and appropriate.
• Participate in the preparation and implementation of NIWE’s strategic planning.
• Work in harmony with the Charity’s values, demonstrated positively through the work.
• Respect others and value diversity including by actively promoting and ensuring good equal opportunities/equality and diversity practice.
• Develop and maintain good communication and effective relationships with all NIWE colleagues and external partners and other stakeholders.
• Continuously develop knowledge, learning, skill and practice, maintain professional registration /accreditation.
• Comply with codes of practice, policies and procedures
• Perform other reasonable duties as may be required from time to time

IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a worldwide movement of national organisations working with and for communities and individuals.

IPPF is seeking an experienced, dynamic and committed professional to take up an exciting global role providing medical leadership and ensuring a strategic, integrated approach to clinical governance, health systems strengthening and sexual and reproductive health service (SRH) programming in line with IPPF strategic outcomes. Working closely with colleagues and members worldwide, they will collaborate and lead the clinical and technical implementation of specific programmes focusing on the delivery of integrated SRHR including innovative service delivery strategies with a special emphasis on person-centred, transformative approaches including self-care. The successful candidate will provide strategic and technical guidance to expand access to SRH commodities and pharmacovigilance within the Federation. The role is also expected to work closely with IPPF’s Director Leadership Team to advise and provide technical input on other related medical issues. This is a great opportunity for the right candidate to build and implement a vision for this important organisational function.

Profile: In addition to proven experience in a relevant medical field - providing sexual and reproductive health services, you will be an established leader with technical excellence as it relates to programme design, strategies, and analysis of needs and gaps.

Creative and dynamic, you should enjoy working in complex organisational settings, having the ability to build networks and influence, and to foster openness to fresh ideas and new ways of working. You will be comfortable working with cross-cultural teams, be comfortable with ambiguity and comfortable in both engaging and leading. You will have a post graduate degree in public health/health related qualification- a clinical background is required. Fluency in English is essential, with excellent written and oral communication skills and proven experience of facilitation, research, training and capacity-building. You will have a clear commitment to the values of IPPF and passion for the work of the organization.

CVs will not be accepted.  For further information and an application form, please see our website. Application form available in Large Print, Audio or Braille. We regret only shortlisted candidates will be acknowledged.

Closing date: 7 February 2021

Interviews: w/c 15 February 2021 

Applications are particularly welcome from candidates openly living with HIV/AIDS. IPPF is committed to equal opportunities and cultural diversity. Candidates from all sections of the community are welcome to apply.

IPPF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. 

Cornwall Air Ambulance Trust attends on average 3 patients per day, many of whom have just been through a life-changing event.  Following their clinical care, both the patient and their family often require compassionate, experienced support, direction and guidance.

The purpose of the Patient & Family Liaison Officer is to provide a long-term interface between the charity and its patients and their families; identifying needs and referring them towards a holistic range of onward care, ranging from follow up medical care to support from other service providers and support networks. 

Key responsibilities:

• Establishing early links with patients and their families.
• Developing and maintaining an extensive network of contacts, establishments and service provides to support the recovery of patients and their families, both mentally and physically.
• Plan and arrange patient and family meet and greet sessions.
• Utilising the charity’s CRM database to keep accurate records of patient and family interaction.  Complying to current data protection legislation.
• Working with the clinical team to help understand patient outcomes and help shape the provision of critical care to benefit future patients.
• In conjunction with Marketing and Communications team develop and manage PR opportunities with suitable patients and their families.
• Support HR with staff wellbeing, providing information, guidance and support to all charity staff.

You will need to be a registered General Nurse or Paramedic licensed to practice by the NMC or HCPC to undertake this role.

A full job description and person specification is attached.

Closing date: Friday 12 February 2021

Interviews will be held week commencing 22 February 2021

We are looking for a self motivated and organised Administrator helping to provide a professional service to Life Centre clients and staff, working primarily in the Crawley area. 

Possessing excellent IT and organisational skills, you will be responsible for the smooth running of our Client support, taking care of not just clients but all administration that comes with that. The successful applicant will need to have good organisational/people skills and the ability to multi-task.

Life Centre is a Christian Charity providing counselling services to survivors of rape and sexual abuse.

We are recruiting for a Lead Counsellor who will hold operational responsibility for the clinical management of Mid & North East Essex Minds counselling services, as well as supporting, motivating and performance managing counselling members. The Lead ensures high quality service delivery in line with good practice and professional requirements, monitors and evaluates impact and outcomes and establishes relevant processes. The Lead works closely with the Psychological Wellbeing Service Manager to develop appropriate services while ensuring BACP accreditation is maintained.

You will be working independently and with autonomy within defined operational policies and procedures, with support from the Psychological Wellbeing Service Manager, performing in accordance with BACP Ethics and Guidelines.

The post holder will also be required to deliver workshops and group work such as anger management, stress awareness and self-esteem which will provide specialist support for service users and will be required to work with other organisations to increase mental health awareness.

Auditory Verbal UK (AVUK) is looking for an experienced family support manager who wants to play a key role in an ambitious and growing organisation that is supporting deaf children to get an equal start at school. AVUK is a small, award-winning national charity that is transforming the lives of deaf children across the UK.  Over the next few years, the charity plans to: double the number of pre-school children and families supported by its innovative early intervention programme; significantly increase the number of Auditory Verbal Therapists in the UK; further its profile and influence; and grow and diversify its voluntary income streams so that deaf children have the same opportunities in life as their hearing peers.

The post holder will join a highly-committed and passionate team of 24 staff, and will work closely with the Clinical and Operations teams to provide the best outcomes for families. The job will include a mix of home working and in-centre working in our Bicester and Bermondsey centres, with one centre being the base. 

The Family Support Manager will be one of the primary points of contact for families on the AVUK programme and will provide advocacy, practical support and information services to parents and other carers of children with hearing loss on the programme at AVUK.  They will offer emotional support for families and will be able to signpost effectively to other agencies for families in greater need, managing relationships with external providers of support services to families, such as Local Education Authorities, external counsellors and occupational therapists. They will be responsible for organising parent workshops, developing the Family Ambassador programme and making arrangements for annual/biannual consultation sessions for parents, attending these sessions where appropriate, providing practical support in preparation for these sessions and taking forward matters arising.  They will work closely with the Operations team to provide administrative support to the Clinical team in connection with therapy services.

For further information, please see the attached job pack. 

We are seeking a committed, empathetic and resilient individual who is highly experienced in dealing with high levels of client trauma, to manage and grow our online counselling service. 

You will manage a team of committed volunteers who will provide individual counselling to the parents/carers of children who have been sexually abused. Together with the Clinical Services Manager, existing counsellors and the CEO you will lead the on the design and implementation of a scaling program to grow this important area of our work. 

You will be a qualified counsellor and supervisor, with the relevant qualifications  and appropriate registered/accredited membership of a recognised counselling body such as BACP/UKCP.

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and Email support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Online Counselling Service

Prior to 2020, all of our counselling was provided through long-term counselling in face-to-face sessions. In 2019 we decided to develop an online counselling pilot to enable us to work with the many clients who were outside of our catchment area. 

Since March 2020, as a result of Covid, we moved all of our counselling services to online and telephone counselling. We are expecting to be able to offer face-to-face counselling again in 2021. 

Having completed this initial pilot of online counselling we have decided to grow this service for clients across the UK. 

Our individual counselling, both online and face-to-face are delivered by committed volunteers. Our volunteers are a mix of trainees and qualified counsellors. 

Role Description and Key Responsibilities

Service Design

• Work collaboratively with other Mosac Service Managers and existing clients and counsellors to provide support that is tailored to suit the needs our clients

• Work with the Clinical Manager and CEO to grow and develop the service by developing partnerships, raising additional funding and consulting with internal and external stakeholders to support service design. 

• Lead on the evaluation and monitoring of the service

Service Delivery 

• Volunteer Counsellor Recruitment: Work with the Volunteer Managers to recruit, train and induct volunteers to provide individual online counselling 

• Counsellor Support and Training: Provide regular support and ensure training for volunteer counsellors 

• Client Assessment: Review referrals from the helpline, carry out assessment of clients and recognising any need to safeguard clients with the support of the CEO and Clinical Services Manager

• Client Support: Provide ongoing support for clients for non-therapeutic issue that may arise 

• Managing relationships - Managing requests for information, attending meetings where relevant with other professional bodies, such as social workers, police and schools.

• Attending regular clinical Supervision, supported by Mosac

Other Responsibilities

• Attending regular Mosac staff and team meetings

• Carrying out any other reasonable duties required from time to time by the charity

Person Specification:

Essential Skills, Experience and Qualifications

• Qualified Counsellor and Supervisor 

• Registered and or accredited  with BACP, UKCP, HCPC or recognised equivalent

• Experience of working with clients who have experienced high levels of trauma and understanding of vicarious trauma.

• Experience of managing a counselling service (face-to-face or online) for at least 3 years 

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with Mosac’s clients

• Highly resilient

• Ability to manage own/ joint workload and prioritise tasks for self and others

• Conscientious and self-disciplined

• Demonstrates the ability to build rapport with quickly and to understand needs, wants and expectations

• Works effectively and calmly under pressure

• Ability to work on own initiative and as part of a team

• Ability to guide, support and develop volunteers

• Non-judgemental

THE ROLE

This is an exciting opportunity for an established Nurse Team Leader who is looking for a new challenge at an exciting time within the charity.

We are seeking a senior Band 6 Nurse to support the line management of Nurses, Specialist Carers and students and service development, while providing clinical and holistic care and support.

You will play a key part in helping seriously unwell children and their families in North and Central London.

The role will include the management of care planning, symptom control and end-of-life care.

THE PERSON

• Our ideal candidate will have experience of line managing, supporting and developing nurses, Specialist Carers and student nurses in a similar role with palliative care experience.
• You will be well versed in assessment, development, implementation, delivering and evaluation programmes of care across a range of environments.
• You will have knowledge of current legislation relating to children and young people including best practice in safeguarding children, and excellent understanding of children’s palliative care and recent initiatives in children’s health and social care.

If you are ready for a new challenge and would relish the chance to become part of a successful forward-thinking organisation then we would love to hear from you!

Please contact us directly if you have any queries or alternatively have a look at our website for more information. 

We are currently recruiting for a a Psychological Wellbeing Services Manager who will be responsible for the day to day management of the Psychological Wellbeing Services we provide for children, young people and adults with mental health needs in Mid and North East Essex.

Together with the Service Operations Manager, you will ensure the Psychological Wellbeing Services are compliant with the principles, service aims and service objectives contained within the contracts.

Within the role you will also support the Chief Executive, Marketing and Fundraising Manager, Service Operations Manager and Clinical Lead in promoting the Psychological Wellbeing Services.