Volunteer communications jobs
About The Social Change Nest CIC
At The Social Change Nest, we power grassroots movements and community-led change by offering trusted fiscal hosting, grant management, and financial infrastructure. We’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers - like bank accounts and legal structures - that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency.
We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2021, we have supported groups in securing over £23m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.
The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years.
How We Work
You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be curious about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.
Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together.
We’re a growing business and operate at pace to keep up with the challenges that the sector faces. We have established a lot, but as we grow, we’re still working some things out. The right person will thrive in this environment and feel a level of ownership to support the build out of things we need as we need them.
The ideal candidate will enjoy working within a fast-paced and evolving organisation, and have a natural curiosity about how their role fits into the bigger picture. You’ll thrive on problem-solving and will feel comfortable handling multiple priorities at once, always seeking collaborative solutions. You’ll be adaptable and able to shift focus quickly when things change, ensuring strong communication across the team and with clients to keep everything aligned.
Role Purpose
As our international grantmaking and emergency relief support expands, we are seeking an experienced International Finance Manager to oversee high-risk and complex financial operations in humanitarian and activist contexts globally.
The International Finance Manager will provide financial leadership and oversight across our growing global grantmaking portfolio. This new role which we are testing out requires balancing robust financial stewardship with flexibility to meet the urgent needs of grassroots movements and funders working in complex, high-risk contexts.
Working closely with colleagues in Compliance, Risk & Innovation and the Grant Distribution team, you will ensure secure, transparent, and compliant management of international funds/grant disbursements, while modelling the collaborative, trauma-informed, and values-driven approach that sits at the heart of SCN’s work.
Key Responsibilities
Client & Stakeholder Management - 10%
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Act as the finance lead for philanthropic clients raising funds for overseas emergency relief and grassroots movements.
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Provide clear, practical advice on financial risk, compliance, and best practice to clients.
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Build trusted relationships with grassroots partners, ensuring funds are transferred responsibly and reporting is accessible and transparent.
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Apply a trauma-informed approach, recognising the pressures and lived realities of partners in conflict or activist environments.
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Represent SCN’s values of equity, transparency, and care in all external and internal relationships.
Grant Finance Oversight - 60%
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Lead end-to-end financial processes for international grantmaking, including budgeting, transfers, reconciliations, and reporting.
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Handle subscription based and/or recurring donation management
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Oversee multi-currency payments into high-risk regions, ensuring compliance and mitigating fraud or diversion risks.
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Strengthen internal controls and systems, aligning them with SCN’s expanding global reach.
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Collaborate with the Compliance, Risk & Innovation team to continuously improve financial policies and processes.
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Demonstrate accountability and accuracy while remaining agile to meet urgent humanitarian needs.
Risk & Compliance - 20%
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Ensure financial due diligence, KYC/AML checks, and enhanced vetting for overseas partners and unincorporated networks.
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Ensure compliance with HMRC, banking regulations, and counter-terrorism financing rules.
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Contribute to risk frameworks that safeguard SCN and our partners, balancing compliance with accessibility for grassroots groups.
Support SCN with Humanitarian & Global Grantmaking Expertise - 10%
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Apply practical knowledge of humanitarian and international finance, particularly in funding unincorporated groups and movements.
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Co-design grantmaking processes with colleagues and partners that meet donor requirements while centering grassroots needs.
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Navigate sanctions regimes and humanitarian exemptions, especially in conflict-affected regions.
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Monitor emerging risks and restrictions globally, sharing insights and solutions across SCN teams and with funders.
Person Specification
Essential Experience and Knowledge
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Strong experience in finance, grantmaking, or compliance within humanitarian or philanthropic contexts.
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Proven expertise in managing overseas financial transactions, including multi-currency payments and reconciliations
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Experience in managing volatile exchange rates and currency fluctuations risks
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Experience with international payments into high-risk jurisdictions, including unincorporated or grassroots networks.
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Familiarity with digital exchange payment platforms and cross-border banking restrictions (e.g. SWIFT, XE Wise, Payoneer).
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Experience applying due diligence and financial risk management frameworks.
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Knowledge of:
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KYC/AML regulations
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Counter-Terrorism Financing rules
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UK charity and banking regulations
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Digital exchange transfer tools such as XE, WISE
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Desirable
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Arabic language skills (spoken and written).
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Previous experience in NGOs, fiscal hosts, or international grantmaking
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Operating with crypto currencies
Skills and Ways of Working
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Strong interpersonal skills and cultural competence, with the ability to work in a trauma-informed way.
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Excellent stakeholder management, from grassroots partners to funders and banks.
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Ability to balance compliance with flexibility, navigating political sensitivities with discretion and integrity.
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Collaborative mindset, with self-awareness to seek support where needed.
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Alignment with SCN’s values of curiosity, courage, creativity, and collaboration
Terms and benefits:
Terms: The role will be full-time (37.5 hours/week) permanent contract - we will consider well-structured JobShare applications. As we often work with volunteers, occasional evening and weekend work will be required and compensated through TOIL. Occasional but limited UK or European travel will be required (by arrangement).
We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.
Salary: £39,705
Location: You must be based in the UK. We have an office in Farringdon, London, where London-based staff typically work at least two days a week. If you are based outside of London, the role will be home-based.
We hold quarterly all-staff strategy meetings and annual away days which you will be required to attend in person: we will cover the cost of your travel. You will be required to come together with the team occasionally and these travel costs will not be covered, we try our best to keep these to when only necessary.
Language Skills & Visa Status: Candidates must be fluent in English and have the independent right to work in the UK for a minimum of two years, as we are unable to provide visa sponsorship.
Holiday: 22 days of annual leave plus bank holidays, as well as an additional 3 days between Christmas and New Year when the office and our services are closed.
Employer pension contribution: We offer a 3% employer pension contribution, that you will auto enrol for after 3 months of employment with SCN.
Additional Paid Time Off: We offer 2 days of paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities
Mintago: The health and wellbeing of our staff is very important to us. We offer all of our staff access to Mintago which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family, and access to some types of legal advice. You can see their website for details. They also offer access to a 24hr virtual GP.
Financial Wellbeing: The financial wellbeing of our staff means a lot to us. We offer the following to our staff to help them reach their financial goals:
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Salary sacrifice/exchange schemes for groceries (and pensions will be coming soon!). Staff members can choose a set amount to be taken out of their gross pay (before being taxed) each month, to be put towards purchasing groceries from all major grocery retailers.
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Financial wellbeing platform allows staff to check their pension dashboard, plan for retirement and search for forgotten/lost pensions. There is also a smart saver plan and we provide access to financial advisers for free.
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Benefits app - retail discounts. Select from over 80 brands.
Ideal Start Date: October 2025
Job Title: Housing Support Worker
Location: Warwickshire, Dispersed Accommodation (mainly based in South Warwickshire)
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Housing Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire.
You will be joining the Warwickshire Dispersed Safe Accommodation service. This service will provide emergency safe accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. Housing Support Workers will work closely with the Floating Support Workers and Child Support Workers (who provide the personal support to survivors of domestic abuse and their children) to ensure that the emergency accommodation and support meets the whole range of survivors’ needs.
The post holder will be responsible for the Health and Safety and maintenance of emergency safe accommodation units in multiple 1–3-bedroom properties across Warwickshire. This will include the practical set up and maintenance of home furnishings and utilities in each property and the management of the cleaning and replacements required between each use of the accommodation unit.
The post holder will provide support to survivors fleeing domestic abuse around accessing housing benefit for the dispersed accommodation and support survivors with exploring and accessing move on accommodation.
The Housing Support Worker (HSW) will be responsible for ensuring that the properties will maintain Refuge’s accommodation standards and comply with all Health and Safety legislation and requirements.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 26 September 2025
Interview Date: 9 October 2025
The client requests no contact from agencies or media sales.
Benefits Advisor
Salary £27,000 FTE, 17.5 - 21 hours per week, 6.6 weeks holiday
Remote working with occasional travel for events and meetings in West Sussex
Are you a skilled benefits advisor with a passion for maximising income for children and young people with special educational needs and disabilities?
We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.
Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex. We achieve this through the delivery of our services providing information, training and peer support.
Our Benefits Advice Service provides support to parents of children and young people with SEND in West Sussex applying for Carer’s Allowance, Disability Living Allowance (DLA) and Personal Independent Payments (PIP). Offering 1-2-1 advice sessions on the above benefits, support with claim checking of draft applications, information resources on benefits and other sources of financial support, and training workshops on DLA, PIP and Universal Credit.
We are looking to recruit a skilled and motivated benefits advisor to join our team
The post holder will be responsible for the delivery of advice and guidance on Carers Allowance, Disability Living Allowance and Personal Independence Payment to parent-carers of children and young people with SEND in West Sussex.
Person Specification (essential):
• Proven experience of providing welfare and benefits advice preferably gained with either children or adults with disabilities
• Experience of using CRM databases
• Experience of using MS Office including SharePoint
• Understanding of challenges facing parents and carers of children with SEND
• In-depth knowledge of Carers Allowance, DLA and PIP)
• Passionate about improving the life chances of children with SEND and their parents/carers, and families
See attached job description for details and full criteria
We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements.
Closing date for applications is 6th October 2025
Interviews to be held in Littlehampton on 16th October 2025
To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents)
To apply please complete our application form and share why you feel you fit the role and the person specification criteria. Please see attached documents
To empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex
The client requests no contact from agencies or media sales.
Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)
Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week
The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:
· Close working relationships with Housing colleagues
· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
· Specialist support for survivors at the moment of crisis
· Provision of advocacy; supporting survivors to access safe accommodation
· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager
The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).
The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.
The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am October 2025
Interview Date: 13 October 2025
The client requests no contact from agencies or media sales.
SUPPORT OUR LIFE-SAVING FUNDRAISERS
At Campaign Against Living Miserably, we’re expanding our team and searching for two Challenge Events Officers. Your mission? To deliver an ambitious portfolio of third-party, owned and DIY events, to inspire and support our growing community of Fundraisers as they take on epic challenges, all in support of CALM’s life-saving work.
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You’ll join a growing team, fresh off its biggest fundraising year to date
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You’ll help shape meaningful experiences for thousands of fundraisers
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You’ll turbocharge your professional skills across fundraising, events and communication
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You’ll help prevent suicide and make a life-saving difference for people struggling with life
Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.
SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE
Our Challenge Events team has just seen a 60% increase in fundraiser numbers this year. We’re hiring now to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis.
The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more.
YOUR RESPONSIBILITIES
CORE
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Contribute to CALM’s fundraising targets, through excellent event delivery, relationship management and supporter care
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Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy
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Confidently represent CALM at key meetings and events
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Be a data steward for fundraising, ensuring quality data management
SUPPORTER ENGAGEMENT AND STEWARDSHIP
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Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages
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Provide general support to the Challenge Events Manager with event day delivery as required
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Represent CALM at Challenge Events, including acting as an Event Day Lead, and attending wider CALM events
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Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, analysing performance, identifying opportunities and putting ideas into action
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Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us
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Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner
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Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction
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Help with the management and optimisation of the Challenge Event email automated journeys used to steward participants in the lead up to and after their event
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Help to devise and manage our email marketing strategy to event participants
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Deliver stewardship calls to Challenge Event Fundraisers - welcoming them to the team upon sign up, wishing them good luck before their event, or offering them fundraising guidance and support
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Work across various income platforms to ensure fundraising pages and donations are correctly coded, including JustGiving and Enthuse
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Support on the maintenance of relevant pages on the CALM website
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Analyse feedback from fundraisers via our post event surveys and identify areas for improvement
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Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere
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Recruit and manage volunteers to support at events
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Work with the wider organisation to improve processes and data management
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Support in other areas of Public Fundraising as required, including community fundraising and individual giving.
Competencies
Essential
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A strong understanding of challenge event fundraising
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Able to take initiative, manage a varied work load with great organisational skills
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Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email
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Confident making telephone calls, with a friendly and empathetic telephone manner
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A creative mind and ability to problem-solve
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A self-starter, happy and able to develop areas of work that might not have been done before
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Excellent IT skills
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Willing to work occasional out of hours and weekends as required
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Understanding of CALM, why people choose to support us
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Act as a positive ambassador for CALM, working in line with our ethos, policies and branding
Experience
Essential
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Experience in event delivery (preferably from within the third sector)
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Experience in a fundraising role
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Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis
Desirable
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Experience working with a CRM database (preferably Salesforce)
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Experience working with fundraising platforms, such as Just Giving and Enthuse
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Experience of using email marketing tools and managing email campaigns
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Experience of using G-suite
Why work for us?
Reports to: Challenge Events Manager
Contract: Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. The right candidate will be willing to work occasional out of hours and weekends as required.
Salary: £30,000 - £33,000 per annum
A work environment that values creativity, personal growth and collaboration.
The closing date for applications is Sunday 28th September 2025.
About us:
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
To help people end their misery, not their lives.


The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Prison Advocate
Salary: £27,000 - £29,000
Location: HMP Peterborough
Hours: 35 hours per week
Contract: Fixed Term – until 31st March 2027
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Advance Prison Advocate will support women on remand and those unsentenced within the prison setting, providing pre-release support; focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion.
The Prison Advocate will develop a referral pathway with the Offender Management team within the prison, for women to access the service and will work in partnership with the existing service providers operating within the prison. You will co-design a person-centred support and action plan with women accessing support, enabling you to support them to address their needs and any risks in relation to the interventions identified above including providing ‘through the gate support’. The role will combine a casework- based approach, along with a signposting and advice service for the women in custody.
You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families.
You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists.
A car may be desirable for this role, though not essential.
About You:
To be successful as the Prison Advocate you will need the below experience and skills:
Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system).
The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.
You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.
Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines
You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.
How to apply:
Please apply with a copy of your CV and a cover letter through our website. The closing date for applications is the 21st of September.
Interviews will take place the week of the 29th September.
· *Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- One-week paid carers’ s leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Job Description
Job Title: | Family Support Worker |
Location | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham, or Wolverhampton site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting To: | Deputy Regional Resettlement Manager |
Salary and benefits: | £23,500-£25,000 (dependent to experience) Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | Fixed term till 31 March 2026 |
Annual Leave: | 21 days + 1 concessionary day and 8 Bank Holidays |
About the Role
The Refugee and Migrant Centre is seeking a dedicated and compassionate Family Support Worker to join our Resettlement Department. As part of our mission to assist refugees and migrants in overcoming barriers to integration, this role will play a key part in helping newly arrived refugees settle into their new communities with confidence and independence.
RMC is a well-established charity with over 25 years of experience working with vulnerable refugees and migrants. We provide a range of services, including immigration advice, housing support, welfare assistance, and employment guidance. Our work ensures that refugees and migrants receive the necessary support to become equal citizens in the UK.
Purpose of the Role
The Family Support Worker will support newly arrived refugees and their families, enabling them to navigate the complex challenges of settling into the UK. Working closely with our multi-skilled resettlement team, you will deliver holistic support to refugees across a range of services, including welfare benefits, housing, health, education, and employment. You will also play a key role in empowering families to build their confidence, independence, and long-term integration into the community.
Main Duties and Responsibilities
Client Support & Case Management:
- Manage a caseload of newly arrived refugee families, providing tailored support to meet their specific needs.
- Conduct home visits and orientation sessions to welcome clients to their new community and complete holistic needs assessments.
- Develop Personal Integration Plans for each household on a quarterly basis, helping them set goals for long-term independence.
- Coordinate support with external agencies and specialists to address clients’ needs, ensuring seamless service delivery.
- Support families with housing, welfare benefits, education, healthcare, and employment.
- Assist with registration for healthcare services (GPs, dentists, opticians) and support with medical assessments.
- Facilitate access to education for children and English for Speakers of Other Languages (ESOL) classes for adults.
- Provide guidance on immigration matters and ensure the correct paperwork is in place, including registering for Biometric Residence Cards and supporting welfare benefit applications.
- Ensure clients are financially supported by applying for relevant welfare benefits and assisting with mandatory reconsiderations as required.
Integration & Independence:
- Help clients develop the skills and knowledge to achieve independence, focusing on self-sufficiency and integration into the local community.
- Support families in securing suitable accommodation, liaising with landlords, housing providers, and relevant stakeholders.
- Provide ongoing orientation on UK systems, including financial rights and responsibilities, social services, and community resources.
- Encourage social integration by organising outings and community events to foster connections with local services and other refugees.
Partnership Working & Community Engagement:
- Work closely with a range of internal and external stakeholders to ensure that refugees have access to the services and support they need.
- Act as the lead contact for other agencies involved in supporting your clients, ensuring a collaborative approach to case management.
- Promote the long-term integration of refugees by identifying and facilitating opportunities for engagement with mainstream services.
Administrative & Reporting Duties:
- Maintain accurate and up-to-date records of client interactions and case progress, ensuring compliance with organisational policies.
- Provide written reports and case updates as required by the Resettlement Coordinator and Manager.
- Contribute to the development and improvement of services based on monitoring and evaluation feedback.
General Responsibilities:
- Uphold RMC’s values, principles, and policies, including those related to equal opportunity, confidentiality, and impartiality.
- Attend team meetings, training sessions, and contribute to service development initiatives.
- Provide feedback and suggestions for service improvements to ensure the best outcomes for refugees and migrants.
- Carry out other duties consistent with the nature of the role and in support of the Resettlement Department’s objectives.
Person Specification
Essential:
- Experience working with vulnerable individuals, particularly refugees or migrants.
- Strong understanding of the challenge’s refugees faces during resettlement and integration.
- Proven ability to manage a caseload and create detailed support plans.
- Experience in working with external agencies and coordinating services for clients.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with refugees, stakeholders, and service providers.
- Ability to manage sensitive and complex cases with a person-centred approach.
- Knowledge of UK welfare benefits, housing rights, and immigration services.
- Ability to maintain accurate records and use IT systems to document casework.
- Cultural competence and a commitment to diversity, equality, and inclusion.
- Ability to work flexibly and independently, including delivering outreach services.
- Fluent in Farsi/Pashto and English.
Desirable:
- Experience working within a multi-disciplinary team, supporting volunteers to achieve client outcomes.
- Knowledge of community languages (particularly relevant to refugee populations) would be advantageous.
- Experience in delivering outreach support to families in their homes and community settings.
- Full UK driving licence and access to a car.
Flexibility
To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.
Equal Opportunities
We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.
Closing date: Tuesday, 30 September 2025, by 5:00 pm.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.
LUX is seeking an exceptional Deputy Director to help lead its next chapter. This new senior role, created to strengthen internal capacity, operational resilience, and strategic delivery, will work closely with the recently appointed Director, Ali Roche, to shape and implement a vision for the organisation’s future. Overseeing operational and financial management, the Deputy Director will bring a broad skillset across finance, operations, HR, fundraising, legal, and governance to ensure LUX’s long-term success.
About Us
LUX is a publicly funded arts organisation and accredited museum that supports and promotes visual artists working with the moving image. Based in London and Glasgow, it delivers a range of activities including exhibitions, screenings, educational projects, commissioning and research.
It also manages Europe’s largest collection of films and videos made by artists and distributes them to museums, galleries and festivals around the world. We are a small organisation with offices in London and Glasgow. LUX’s collection is based at its London location in Waterlow Park, Highgate, North London, a beautiful location in a public park with its own gardens. LUX Scotland is based in Glasgow and delivers a public programme of activity in Scotland dedicated to supporting, developing and promoting artists’ moving image practices across the country.
This is a rare opportunity to join LUX at a moment of renewal. Together with the Board and our dedicated team, you will help guide strategic growth, seize new opportunities, and uphold our artist-centred mission—building on LUXs rich history and commitment to championing artists’ moving image in the UK. The Deputy Director will lead on income generation, develop forward-thinking strategies, and help maintain and continue to build a vibrant, sustainable organisation for artists, collaborators and audiences.
Key Information:
Job Title: Deputy Director
Hours: 5 days a week (35 hours)
Salary: £45,000 pro-rata
Benefits Include: 25 days per year plus statutory holidays with an increase of 1 day per year worked up to a maximum of 30 days in total.
Location: This role is based at the LUX London office. This position will require at least 3 days per week working at the LUX office. Hybrid working options available.
The Deputy Director main responsibilities will include:
- Develop and maintain operational policies, procedures, and risk management aligned with organisational values and Arts Council Investment Principles.
- Co-lead the business plan and long-term strategy with the Director, translating goals into operational delivery.
- Oversee financial management, including budgeting, audits, payroll, procurement, cash flow, statutory reporting, and fundraising and income generation strategies, ensuring compliance and value for money.
- Prepare and submit quarterly and annual reports to public funders, ensuring data accuracy and compliance.
- Ensure legal and governance compliance across charity, company, employment, safeguarding, health & safety, and data protection; support the Board of Trustees with reports and governance documentation.
- Manage operations, including admin systems, IT, building maintenance, insurance, accessibility, sustainability, and lease compliance.
- Lead HR processes: recruitment, contracts, onboarding, appraisals, staff development, and fostering a positive, inclusive workplace with HR consultant support.
- Contribute to LUX’s success and culture, upholding our values and supporting an inclusive environment.
LUX is an arts organisation that supports and promotes visual artists working with the moving image.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Terms:
- Start date: 3rd November 2025
- Salary: £24,512 per annum actual salary (£30,640 FTE, inclusive of £3,990 London Weighting)
- Location: Hybrid - across South London community hubs, HMP Bronzefield, remote working
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose:
This role will be based in both HMP Bronzefield and in our community-based hubs in South London, delivering specialist housing support with women impacted by the criminal justice system in prison and the community.
Key responsibility areas
- To deliver an effective accommodation intervention for women impacted by the criminal justice system.
- To develop effective relationships with key stakeholders, such as housing departments, probation, prison, to ensure a collaborative approach to women’s accommodation needs.
- To provide expert advice and support to colleagues, including upskilling through information and training sessions.
- To work with colleagues to take a system change approach to tackling key issues, such as housing, for women affected by the criminal justice system.
For full job description, please download the recruitment pack.
The client requests no contact from agencies or media sales.