Volunteer communications volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the South East Cheshire Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Latin American House (LAH) is an organisation led by and for Latin Americans in the UK. Our work is dedicated to supporting the needs of the Latin American community in London and beyond, particularly those most disadvantaged or at risk, for example, those enduring living and working conditions in low-paid jobs, facing barriers to social protection, elderly and those without skills or knowledge of social support systems in the UK. The individuals and families using our services benefit from efficient and practical support, learn new skills and improve their opportunities. We strive to provide essential tools to Latin Americans to empower themselves in their pursuit of personal and social change.
As a Community Centre Receptionist Volunteer, you'll be the friendly face welcoming visitors, answering inquiries, and ensuring the smooth operation of our front desk. Your role is pivotal in creating a warm, inclusive environment for all who visit.
Latin American House is dedicated to fostering the integration, social inclusion, and well-being of Latin American and migrant communities in the UK

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Amazing, giving, and inspiring are a few words we would use to describe our volunteers.
Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.
About the role
We are looking for Volunteer Befrienders to support our Brent Mental Health service in the London Borough of Brent.
As a Volunteer Befriender, you will be required to travel across Brent to meet with service users and carry out your role. Ideally, you will be able to commit a minimum of 2 hours per week to volunteering.
You will be supported by Befriending Volunteer Coordinators who will provide regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website.
About the service
Our Brent Mental Health service provides support to people aged 18 and above who live in the Borough of Brent, and who have a mental illness and are known to the local NHS trust, Central and North West London (CNWL).
The aim of the Befriending Service is to;
- Reduce social isolation of service users
- Increase the confidence of service users in accessing community resources independently
- Provide meaningful activities and peer support for service users
- Help service users to live happier, healthier, independent lives
- Provide volunteering opportunities for people with mental health issues
- Reduce stigma and raise mental health awareness
What you will be doing as a Volunteer Befriender:
- Meeting with service users in locations and times which meet their needs (including evenings and weekends)
- Provide befriending support to a maximum of 2 service users at any one time
- Provide emotional support based on your own lived experience
- Support service users to access and build social and community networks and activities
- Act as a community connector to local services
What will make you a great fit for this role?
- You will have good communication skills
- You will be flexible in order to meet the needs of the service users
If you would like to express an interest in this opportunity, please complete an application as soon as possible, as the advert may close early if we receive a high level of interest.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead the change. Use your strategic skills to empower communities in LeicesterShire.
Last year, we helped 31,000 people find a way forward, securing them £14 million in income. Citizens Advice LeicesterShire is a dynamic £1.7m charity with a clear purpose: sharing knowledge to transform lives.
We are now looking for strategic leaders to join our Board of Trustees and steer our future. This is a high-impact role, moving beyond traditional governance to shape our strategy and drive performance. We need your professional expertise to help us pioneer new solutions and ensure our sustainability.
Your experience in one of the following areas will be critical to our success:
- Financial planning, risk management, and data ethics (including AI).
- HR, people management, organisational design, and wellbeing strategies.
- Compelling storytelling, PR, strategic marketing, and professional networking.
- Business strategy, project management, and technology.
While professional experience is key, your personal commitment is what truly matters. We are looking for people who share our values – we care, we help, we excel, we challenge – and have a passion for social justice. We believe lived experience is as valuable as professional skill.
The return on your investment:
- Apply your leadership skills to a significant social challenge.
- Directly influence the strategy of a respected, high-impact local charity.
- Collaborate with a dedicated professional board and senior leadership team.
"Being a trustee for Citizens Advice allows me the opportunity to use my skills to the benefit of others.” - John Walters, Trustee
This is a flexible, voluntary role with bi-monthly evening board meetings. All expenses are reimbursed.
If you're ready to make a difference, visit our website to read the full information pack and apply.
For an informal, confidential discussion about the role, please contact our CEO, Vicky Gutteridge.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Plymouth and Tamar Valley Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
YourGateway2Success is a non-profit organization that helps young people aged 16–25. We provide fun activities and support to help them grow and succeed.
Responsibilities
- Help plan and run fun activities for young people
- Support and encourage them during events
- Build positive relationships in a safe and welcoming environment
- Work with staff and other volunteers to deliver programs
- Assist with simple tasks like setting up and taking down events
What We are Looking For:
You don’t need any formal experience Just bring:
- A friendly attitude
- Interest in helping young people
- Good communication skills
- Willingness to learn
What You will Gain
- Experience working with young people
- New skills and training
- A reference for future opportunities
- The chance to make a real difference
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Cirencester and South Cotswold Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Reading, Wokingham and District Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MUSLIM VOLUNTEER MENTOR
Can you offer your support to a young person via mentoring?
FCCT are looking for volunteers to play a supportive role by actively mentoring young offenders (aged 15-30 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:
FCCT offer support under the seven pathways to reducing reoffending including signposting to relevant organisations:
- Accommodation
- Education, Training and Employment (ETE)
- Health
- Drug and Alcohol Misuse
- Finance, Benefits and Debts
- Children & Families
- Attitudes, Thinking and Behaviour.
Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.
Scope of Volunteer Main Role and Duties (not exhaustive):
Mentoring Arm:
- Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people (primarily of Muslim faith).
- Hand out and (where needed) help complete ‘Survey Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
- Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
- Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
- Identify relevant Mosques etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
- Collect testimonials from the young people in relation to the support FCCT have offered them.
- Mentoring of young people
- Make or facilitate family contacts for resettlement purposes, in relation to the young people.
We are looking for individuals who demonstrate the following attributes:
- Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
- Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
- Resilience: Demonstrates patience and understanding in the face of challenges.
- Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
- Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
- Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.
Training and Support
We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run. Volunteer expenses will be paid.
Time Required
FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays.
Benefits for Mentors Include
Volunteer Expenses will be paid
Training given, which includes modules such as an Introduction to Mentoring, The Criminal Justice System, Communication Skills etc
FCCT staff can provide references for other job/opportunities
Client front-facing work with people with complex needs
Liaison with statutory agencies within the prison
Liaison with community organisations
Liaison with other volunteers
Student Placements
The client requests no contact from agencies or media sales.
Join the Wheels for All Volunteer Team – Help Us Make Cycling Inclusive for Everyone!
Do you want to make a difference in your local community? Are you passionate about inclusion, wellbeing, and having fun outdoors? Join Wheels for All, a national charity making cycling accessible for disabled people and those with long-term health conditions.
Pedal Away is a community-based cycling scheme that enables people to ride, regardless of their age, ability or cycling experience. We have Pedal Away Cycle Hubs at a limited number of locations which will allow you to realise your passion for all things two-wheels. Our Pedal Away rides are pitched at a level so that anyone can join in no matter how long it's been since you were last on a two-wheeled bike. They are social rides aimed to turn people from beginner to independent and confident cyclist, away from traffic and are led by experienced ride leaders.
We believe everyone should experience the joy, freedom, and empowerment of cycling. Our inclusive cycling sessions are only possible thanks to a diverse team of dedicated volunteers—and that’s where you come in!
What You’ll Get Involved with:
-
Support people to use adapted cycles during sessions
-
Help with setting up and packing away equipment
-
Provide a friendly, welcoming environment for participants and families
-
Be part of a fun and supportive volunteer team
Volunteer Benefits
-
Claim reasonable expenses in line with our Volunteer Expense Policy
-
Receive a Wheels for All branded uniform
-
Access volunteer training courses to support your development
-
Be part of an inspiring, positive, and supportive charity culture
No experience? No problem!
We provide full training, including disability awareness and safety, and ongoing support from our team and fellow volunteers.
What are we looking for?
-
An approachable and friendly nature
-
Good interpersonal and communication skills
-
Empathy and an understanding of individual needs
-
Patience and an inclusive approach to engagement
-
Adaptability and flexibility in changing situations
-
A team-oriented attitude
-
Positivity, honesty, and integrity
-
Strong organisational skills and the ability to take initiative
-
Some cycling experience is helpful but not essential
Why volunteer with us?
“The best thing about volunteering is seeing the happy faces! The riders come back beaming—it’s amazing to be a part of that joy.” – Dave, Volunteer
“People that aren’t normally able to get out cycling can come here and join in and enjoy the great outdoors. I really enjoy volunteering with Wheels for All because I can visibly see how the simple act of cycling brings a lot of happiness” - Vince, Volunteer
You’ll Gain:
-
Confidence and new skills
-
Connections and friendships
-
Improved mental wellbeing
-
A chance to be part of a national movement for inclusive cycling
-
Recognition through social events, newsletters, and volunteer awards
Join us—and help make cycling accessible for all!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Typing written case reports to apply for financial assistance
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.
Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.
What is a caseworker?
Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.
What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time
• Meeting clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)
What can you gain from this volunteering role?
• Support people in your community with a military background and their dependents
• Use your skills, knowledge and life experience to benefit others
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support will you receive?
• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact. •
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
What skills or experience do you need?
• Good listening and communication skills including written and spoken English
• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role
• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
• Access to public transport or a car to travel to appointments with clients
• Friendly and approachable with some experience of coordinating people and admin
• Practice confidentiality and data protection in line with SSAFA policies.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience
References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)
Is a criminal record check required? Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Our publicity team leaders have the important role of supporting a wider team of publicity volunteers. As a team our publicity volunteers collectively keep members of the public informed of the vital and varied ways we help our cats in need. Raising awareness is crucial to us being able to help the thousands of cats and kittens each year that rely on us. A higher profile can help raise funds, raise awareness of adopting a cat, promote neutering and encourage as many people as possible to learn about feline welfare.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Communicating with others including newsletter, social media and website volunteers
- Advising others on the content of newsletters and web posts
- Interacting with others to make sure information is positive, accurate and consistent
- Liaising with your volunteer group and our Head Office to organise media campaigns
- Responding to local media requests if required
Time expectation
Our publicity team leaders usually spend 3 to 4 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.