Volunteer Customer Service Assistant Volunteer Roles

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for Volunteer Café Assistants to support our John Hall Wellness Gardens in Leek. You will be based at our new Cafe operation and, ideally, you will be able to commit 4 hours per week to volunteering.

You will receive training and regular supervision to ensure you feel confident in your role. 

About the service

John Hall Gardens is a Community Education Garden & Café green space for the community of Leek, local schools, colleges, and social enterprises. With the aim of enabling the local community to work/learn and socialise with people with mental and physical health support needs. This includes adults of all ages and children and young people.

Assisting the Café Supervisor and your fellow volunteers, you will play an integral part of John Hall Wellness Garden’s future, by helping to deliver a café experience for the general public, Friends of the Garden, and guests.  If you think you can make a difference and commit some time on a regular on-going basis, we would love to hear from you!   This is a real opportunity to develop your current existing skills, learn new skills and network with other volunteers. We welcome anyone wishing to gain experience or have an interest in going into the hospitality sector.

What you will be doing as a Volunteer Café​ Assistant

You will have the opportunity to assist with food preparation, presentation, cleaning and serving/selling high quality food and beverages.

Under the guidance of the Café Supervisor, you, together with other volunteers will ensure that the Café is compliant with all relevant health and safety legislation and pursuing an outstanding performance and food hygiene rating.

In addition, there will be further opportunities to support activity groups in the café, special events and input into event and menu planning.

The main tasks volunteer café assistants will support with are:

• Support Café staff, other volunteers and trainees in the smooth day to day running of the Café.
• Carry out basic catering tasks including food preparation, cleaning and serving food to customers.
• Operate the coffee machine (full training will be provided).
• Handle cash or card transactions and operate the till.
• Work with the Café Supervisor to ensure relevant paperwork is completed and checks are carried out ensuring compliance against relevant food safety and health and safety policies and procedures.
• Ensure kitchen area and Café are clean and tidy (including equipment, walls, floors, tables, work surfaces), and waste is discarded safely.
• Provide good customer service, dealing with visitors and customers in a friendly and polite manner.

What will make you a great fit for this role?

• Eagerness to learn and train in all aspects of the café catering operation
• Cheerful nature, good interpersonal skills, can communicate confidently with a range of people of all ages
• Good customer care service skills

Although this is not essential - you may also have:

• Basic food safety knowledge or HACCP. Further training, will be provided including allergens
• Experience in food handling and basic preparation of foods

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.

Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.

It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Volunteer role

Customer Support Volunteer

Volunteer manager

Store Manager

Where you will be based

Shop

Location:

Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom

Minimum age: 14

Why we want you

Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.

What you will be doing

• You may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.
• Maintain a high level of customer service
• Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
• Process sales on the till
• Supporting customers with donations and gift aid
• Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
• Ensuring the store remains clean and tidy
• Ensure all health and safety policies and procedures are adhered to
• Ensure all security procedures are adhered to

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Excellent customer service skills
• Good verbal communication skills and able to engage positively with customers
• Willingness to learn basic IT skills, for tasks such as working on the till
• Problem-solving abilities to help resolve queries and issues
• Ability to work independently, as part of a team and use your initiative

What's in it for you

• Volunteer in a fast paced and diverse environment
• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

Unit 4, Scunthorpe Retail Park, Holyrood Drive, Scunthorpe, Lincolnshire, DN15 8NN, United Kingdom

Please note, this SS is opening soon. 

Minimu age: 14 years

Disclaimer

We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

This role helps the shop to run efficiently and effectively, and to sell products for Age UK Notts, which in turn, generates funds to allow Age UK Nottingham and Nottinghamshire to continue to run effective services.

What activities might you be involved in?

Front of shop

• Engaging with our customers, in a friendly and welcoming way.

• Ensuring customers experience excellent customer service

• Maintaining the look of the shop displays so that customers have a positive shopping experience.

• Restocking shelves and rails as and when needed

• Maintaining a tidy clean and safe shopping / working environment

• Taking and processing payments from customers (including card payments following appropriate training)

• Accepting donations from supporters that visit the shop and encouraging those who are tax payers to sign up to Gift Aid in order to generate a further 25p in every £1 for the Charity.

Back Shop

• Accepting donations and ensuring that donations that have been Gift Aided are separated and clearly labelled with the correct Gift Aid number

• Sorting through donations to identify:

➢ items that can be sold in the shop,

➢ items that can be ragged or sold as scrap and

➢ items of higher value that need to be sold on elsewhere

• Labelling all saleable items with price tags and if appropriate Gift Aid numbers

• Steaming items of clothing and placing on appropriate hanger in preparation for sale

• Maintaining a clean, tidy and safe working environment.

• Use of the internet to share shop stock on Social Media.

• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct.

This is for anybody who is interested in working in a charity retail environment.

Our shop is open Tuesday – Saturday from 10am until 4pm and we are looking for volunteers who can commit to at least one morning or afternoon per week

As part of the recruitment process, there will also be an interview, references and a basic DBS check.

***Please note that we don’t offer sponsorship or accept overseas applicants***

Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.

Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.

It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Volunteer role

Customer Support Volunteer

Volunteer manager

Store Manager

Where you will be based

Shop

Location:

Unit 6, Riverside Retail Park, Warrington, Cheshire, WA1 2GZ, United Kingdom

Minimum age: 14

Why we want you

Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.

What you will be doing

• You may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.
• Maintain a high level of customer service
• Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
• Process sales on the till
• Supporting customers with donations and gift aid
• Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
• Ensuring the store remains clean and tidy
• Ensure all health and safety policies and procedures are adhered to
• Ensure all security procedures are adhered to

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Excellent customer service skills
• Good verbal communication skills and able to engage positively with customers
• Willingness to learn basic IT skills, for tasks such as working on the till
• Problem-solving abilities to help resolve queries and issues
• Ability to work independently, as part of a team and use your initiative

What's in it for you

• Volunteer in a fast paced and diverse environment
• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

Unit 4, Scunthorpe Retail Park, Holyrood Drive, Scunthorpe, Lincolnshire, DN15 8NN, United Kingdom

Please note, this SS is opening soon. 

Minimu age: 14 years

Disclaimer

We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.

A Little Bit of Sunshine UK (ALBOS UK) is seeking to recruit a volunteer administrative assistant to support the charity at an important point in its development, its second year of operation, supporting young people to be at the heart of decision making in support services. 

The administration assistant will be responsible for general administration across the charity, including recruitment support and human resources.

You will work alongside the Chief Executive and Board of Trustees, and will assist them with a range of administrative tasks, which include:

• Responding to emails from volunteers, service users, and the wider community.

• Returning calls left on voicemail promptly.

• Managing schedules efficiently.

• Organising meetings, setting agendas and taking minutes

• Handling volunteer applications and requesting references

• Maintaining a database of volunteers

What are we looking for?

• We're looking for an enthusiastic and friendly volunteer with experience in administration/HR.

• Skilled in Microsoft Office and/or Google Workspace

• Good organisational and communication skills are a must.

• You should feel comfortable working collaboratively and independently.

• We ask for a commitment of at least 6 months to the role.

If you would like to expand your skills in administrative work and can commit to volunteering 3–4 hours per week, then we would love to hear from you. If you would like to have an informal conversation with a member of our team please get in touch with us.

Closing date: 1st May at 22:30

Interviews will be held as and when suitable applicants apply. Applicants will have to have a DBS check undertaken to perform this role.

Please note that you must be 16 or over and have the right to live and work in the UK, to be considered for this role.

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

What is the purpose of this role?

The Sutton in Ashfield Shop is part of the commercial / Income generation team. 

This role is to support the work of the staff to maximise the income generated from the donations which provides the Charity with vital funds to run our services.  The role involves volunteering both in the back shop behind the scenes and in the shop itself.

What impact does this role have?

This role helps the shop to run efficiently and effectively, and to sell products for Age UK Nottingham and Nottinghamshire, which in turn, generates funds to allow Age UK Notts to continue to run effective services for older people.

What activities might you be involved in?

Front of shop

• Engaging with our customers, in a friendly and welcoming way
• Ensuring customers experience excellent customer service
• Maintaining the look of the shop displays so that customers have a positive shopping experience
• Restocking shelves and rails as and when needed
• Maintaining a tidy clean and safe shopping / working environment
• Following appropriate till training, taking and processing payments from customers (including card payments).
• Signposting clients to our Connect Service
• Promoting Advantage Mobility products and services

• Accepting donations from supporters that visit the shop and encouraging those who are tax payers to sign up to Gift Aid in order to generate a further 25p in every £1 for the Charity.

Back Shop

• Accepting donations and ensuring that donations that have been Gift Aided are separated and clearly labelled with the correct Gift Aid number
• Sorting through donations to identify:

• items that can be sold in the shop,
• items that can be ragged or sold as scrap and
• items of higher value that need to be sold on elsewhere

• Labelling all saleable items with price tags and if appropriate Gift Aid numbers
• Steaming items of clothing and placing on appropriate hanger in preparation for sale
• Maintaining a clean, tidy and safe working environment.
• Use of the internet to share shop stock on Social Media.
• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct

What are we looking for?

• A genuine interest in the wellbeing of older people
• An enjoyment of chatting with customers and offering good customer service
• An ability to get on well with others and to volunteer as part of a team  
• A calm, sensitive, personable and positive approach
• A willingness to learn how to use the shop tills and to process card payments
• Ability to use and have access to the internet to share stock on social media.

When would you be needed to volunteer?

A minimum of either one morning or one afternoon.  The shop is open Wednesday to Saturday from 10am until 4pm.

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction at the shop.

What can you gain from this opportunity?

• The chance to make a difference to older people’s lives
• The opportunity to learn new skills
• The opportunity to meet new people and make new friends
• Experience to add to your CV
• A comprehensive training programme
• Ongoing support, ensuring your volunteering experience is a fulfilling and positive one
• Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook

Additional Information

Please note a Basic DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that we don’t offer sponsorship or accept overseas applicants***

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA