Volunteer database administrator jobs in holborn, greater london

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an organised and committed Team Assistant to deliver excellent donor care to all our supporters. This is a varied and engaging role within our Individual Giving and Communications team, providing vital support including processing donations, responding to supporter enquiries, and ensuring our donors receive a first-class experience.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

If you are motivated and enthusiastic, have a keen eye for detail and a proactive, hands-on approach to managing multiple priorities, we’d love you to join our small, friendly team.

Background Information and Purpose of Post

This post is a pivotal role in enabling HI UK to maximise our income from individual donors, regular donors and other supporters, via excellent donor care and accurate, up-to-date data.

The purpose of the post is to:

· process donor data and donations accurately and efficiently into the fundraising database.

· help HI UK provide a first-class experience to its supporters

· provide administrative support to the Fundraising Manager and the Individual Giving team

· manage volunteers where appropriate on a day-to-day basis and provide ongoing training and support

· support the IGC team with social media and content production.

Main Duties and Responsibilities

Data entry

· Input donations, pledges and other donor data into the fundraising database (Advantage Fundraiser) and assess the accuracy and validity of the data.

· Input and set up regular donations accurately.

· Reconcile finances at the end of each month with the support of the Fundraising Manager

· Manage and maintain up to date records for Gift Aid.

· General database housekeeping tasks.

· Compile and present accurate queries and reports as needed by the team.

Donor care and communications

· Be the first point of contact for all existing and prospective donors and represent HI UK in an efficient, effective and professional way.

· Provide individual donor care, including answering queries and dealing with complaints.

· Draft, produce and send written correspondence such as emails, thank you letters and other relevant documents for donors.

· Review and update call-handling procedures for use by all staff members.

· Improve knowledge and understanding of supporters and develop donor relationships.

· Ensure compliance with GDPR and other data protection legislation in all processes and activities.

· Work with the Media Officer to maintain HIUK’s social media presence to increase supporter engagement in line with our Individual Giving and Communications strategy.

· Respond to enquiries via social media and moderate comments.

Administrative support

· Provide general administrative support to the Individual Giving and Communications team.

· Contribute to the development and implementation of effective processes and automation between the Fundraising, Communication and Finance team members.

· Review and update Fundraising and Database guidelines.

· Maintain an efficient record-keeping system for donation forms, including saving electronic copies of donations and Gift Aid declarations.

· Resolve queries about donations (e.g. unsigned cheques).

· Support the weekly reconciliation of donations with the Finance department (i.e. ensuring that what is banked matches the fundraising database).

Volunteers

· Assist with the recruitment and induction of Fundraising volunteers.

· Support, guide and supervise fundraising volunteers on a daily basis.

· Work with volunteers to manage stationary and stock levels.

Other

· Participate in internal/external meetings and other functions as necessary.

· Undertake any other reasonable duty consistent with the nature of the job and its level of responsibility.

Equal Opportunities Policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.

Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview. 

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
 

About the role:

SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Services Delivery and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday Wednesday 24th September 2025
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Working with SANEline Managers to triage contact requests to the wider Services Team and liaising with colleagues to ensure workflow.

2. Regularly updating the call back spreadsheet and creating daily reports.

3. Maintaining accurate and confidential information on all databases used within the Services Team.

4. Reading and hearing messages from people asking for support from SANE on all call back platforms.

5. Responding appropriately to disclosures and escalating safeguarding to relevant staff.

6. Extracting performance data and assisting with the preparation and production of information and reports for the Services Operation Manager and Director of Services, including the preparation of case studies.

7. Identifying trends and patterns to inform the needs of the Services Team.

8. Supporting with analysis of quantitative and qualitative data for the annual feedback survey.

9. Keeping abreast of all relevant legislation and regulatory standards, working within the requirements of GDPR.

10.  Ensuring all work is done in accordance with our confidentiality and privacy policies and procedures.

11.  Supporting the wider needs of the organisation and working closely with fundraising and media team.

12.  Attending one to ones and team meetings, including minute taking and dissemination of notes.

13.  Undertaking any other duties commensurate with this role.

Person Specification:
 

Experience

 1. At least 2 years’ experience of being an administrator, data officer or in an associated role, in an office environment or similar. Essential

2. Experience of extracting, collating and presenting performance or feedback data. Essential

3. Experience of working and developing databases and Excel spreadsheets at a skilled level. Essential

4. Experience of working in a diverse, changing environment. Desirable

5. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health. Desirable
 

Skills, Knowledge & Attitude

 6. A self-starter with excellent organisational and planning abilities, able to prioritise in order to meet goals and deadlines. Essential

7. Meticulous attention to detail. Essential

8. High quality administration skills which support a large programme of work. Essential

9. Knowledge or active interest in mental health and supporting people affected by mental health conditions. Desirable

10.  Ability to deal with reading and listening to sometimes potentially distressing content. Essential

11.  Strong interpersonal and communication skills both verbal and in writing, and numerical ability. Essential

12.  Ability to work effectively as part of a team and independently. Essential

13.  Skilled in Word, Excel, Outlook, Microsoft Teams.  Essential

14.  Ability to collate and provide statistical information and short reports. Essential

15.  Experience in running surveys or impact reports. Desirable

16.  Committed to SANE values. Essential

17.  Committed to our safeguarding and confidentiality policies and procedures and able to work within them. Essential

18.  Able to work within all organisational procedures. Essential

19.  Ability to work flexibly – each day may be different. Essential

20.  A work ethos underpinned by a commitment to equality and diversity. Essential

Youth Participation Officer

Fitzrovia Youth in Action is looking for an experienced, passionate and enthusiastic person for our Youth Participation Officer role. If you feel like this is you, we would love to hear from you!

The post holder will manage and develop youth-led community projects in which young people develop their leadership and employability skills through becoming actively involved in their community and participating in self-directed community action. The successful candidate will oversee the development and delivery of several youth-led community projects, primarily the organisation of youth-led community events, but might also include elements of other youth-led activities, such as youth action team, health champions and ambassadors. 

For example, typically, this would involve working with groups of around 10 young people in each cohort and support them to deliver their community event project over a 12-week period.  Examples of events include youth-led football tournaments, street parties and our community Christmas dinner. This post will be part of the delivery team overseeing self-directed community action projects. The post holder may also support drop-in sessions and other activities aimed at engaging young people and referring them onto the youth-led community action programme.

We are elated to be to offer this part time post and continue the social action work with young people.

You can find the role description and persocal spec below. 

To apply, please submit your CV and a cover letter (no more then two sides) explaining your experience and why you are suited. 

As administrator and Clerk, you will be responsible for providing secretarial, clerical and administrative support to the Gospel Oak Youth Action Link Youth Club (GOALYC) board, including diary management and responding to letters and emails. The post holder will also provide support on matters of governance, finance, and policies, recruitment of trustees, and liaising with QCCA staff. The post holder will be working closely with youth services managers and the wider team, providing support to develop reports for the board.  The post holder will be asked to visit several facilities and off-site events to make observations and ensure services delivered by the team are up to a high standard. The post holder will work with the Chair of the board and the QCCA CEO on planning, reviewing, organising, researching, implementing procedures and preparing reports. The post holder will have access to confidential information, requiring absolute discretion at all times. 

We’re looking for a proactive individual who is passionate about volunteering to join our team. Our Volunteer Coordinators are responsible for co-ordinating volunteer recruitments, providing volunteer management advice and guidance to staff who work with volunteers, and establishing positive relationships with volunteers to ensure they have a fulfilling volunteer experience at Battersea.

As well as administration and support, this role also has the opportunity to work on projects to improve our volunteer programme at Battersea.

This role will work directly with cattery volunteers at Battersea London. We work on a hybrid working rota of 3 days in the office, and 2 days from home per week. There may be the need to work on a weekend day on occasion.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate an onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause. As our Volunteer Coordinators support our onsite volunteers, the expectation in this role is to spend 3 days of every week onsite.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 14th September 2025
Interview date(s): 22nd/23rd September 2025

For full details on the role, please download the recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Coordinator to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.

This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunities to different communities of interest.

Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.

For over 40 years, Sister Circle has stood beside women facing complex health and social challenges. From navigating maternity care to accessing women's health support, our trained volunteers walk alongside other women with compassion, understanding, and advocacy. Our volunteers form a community of women bound by a shared passion for making a difference for other women. Our volunteers are the golden threads, holding our programmes together, bringing possibility to everything we do. They are our Maternity Mates, peer group supporters for those who have expereinced birth trauma or baby loss, trainee counsellors, language translators and so much more. 

We are looking for a passionate, organised, and person-focused individual to guide our volunteers through their training and support journeys — from that very first conversation to being fully prepared and confident in their volunteer role. You will coordinate and lead on tasks that ensure a smooth, supportive volunteer experience where each thrives, while also creating spaces for connection, celebration, and storytelling.

We’re looking for someone who:

• Is highly organised and confident managing multiple priorities.
• Has experience of working with volunteers from diverse and marginalised backgrounds
• Has a commitment to safeguarding, trauma-informed and culturally sensitive practice
• Communicates with warmth, empathy, and clarity.
• Builds trust and strong relationships across diverse communities.
• Enjoys celebrating the achievments of volunteers and showing how much they are appreciated
• Is comfortable with admin, databases, and digital tools.
• Can balance attention to detail with big-picture thinking.

This is a role for someone who loves both the detail and connection — someone who believes in the power of women lifting each other up.

Application Instructions

We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. Be you and let your passion for volunteering and our work shine through.

Applications without a covering letter and received after the deadline will not be considered.

Closing date: Thursday 4th September 2025 at midday.

Interviews:  Friday 12th September (a short presentation will be requested)
 

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010.

This  role is funded by National Lottery Comunity Fund.

We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.    

The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff.  It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.   

Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond   

 An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.    

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.  

Note all of the above days per annum stated are pro rata’d for part time employees.  

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.   

Deadline for applications – Rolling recruitment 

Interviews  - TBC 

Start date – TBC 

Our volunteers are at the heart of everything we do at Richmond Borough Mind. They help us deliver a wide range of mental health services to our community, from counselling, Peer Group Network, Peer Support to Crisis support. Their dedication makes a real difference and we are committed to supporting them every step of the way.

We are seeking a passionate and proactive Volunteering Coordinator to ensure our volunteers feel valued, supported and inspired. In this role, you will:

· Identify and plan for the organisation’s volunteer needs.

· Lead on volunteer recruitment, induction and retention.

· Provide guidance, training and personal development opportunities — with a particular focus on supporting those with lived experience of mental health.

· Build strong relationships, fostering a positive and inclusive volunteer culture. 

About you
If you are a natural people-person who thrives on building connections, with experience in volunteer coordination and administration, and you have excellent communication and organisational skills, this role is for you.

This role requires flexibility and a willingness to travel within the Borough of Richmond. In return, you’ll join a dedicated team in a supportive environment where your work will have a tangible impact on people’s lives.

RB Mind offers:

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Interviews will be held on Tuesday 16th September and Wednesday 17th September.

Data & Systems Administrator

The Community Development team at KCLSU are looking for a Data & Systems Administrator to provide our data and systems service to our 3,600 Community Leaders, Volunteers and Representatives who run Student Group Activity and represent their student community

Key responsibilities include; 

• Managing and maintaining our databases and trackers.
• Administering and maintaining our systems procedures.
• Supporting services across Community Engagement with data and system administrative needs.

To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. 

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

Salary

£29,835– £33,627. This is a KCLSU Band 3 role, and the successful candidate will be appointed on Spine Point 3.1

Hours

35 per week

REF-223 494

An exciting opportunity has arisen for an HR Administrator to join a highly regarded not-for-profit organisation. This is a full-time, 12 month fixed-term maternity cover contract based in London, providing essential administrative support to the HR team to ensure the smooth running of all human resources processes and the employee lifecycle.

Key responsibilities of the role:

• Act as the first point of contact for HR and recruitment enquiries, delivering excellent customer service to staff, volunteers, and external stakeholders
• Coordinate recruitment processes, including preparing job adverts, supporting managers with documentation, liaising with candidates and agencies, managing the applicant tracking system, arranging interviews, and issuing offer letters
• Support onboarding processes by preparing contracts, arranging and delivering inductions, setting up new starters on the HR system, and issuing confirmation correspondence
• Administer employee relations and benefits processes, including managing staff changes, leavers, annual leave queries, absence monitoring, and renewals of checks and registrations
• Maintain accurate HR records and databases, run reports, update intranet pages, and ensure compliance with GDPR requirements
• Assist with the coordination of learning and development programmes, including organising training sessions and maintaining attendance records
• Support wellbeing initiatives and activities for staff
• Monitor HR and recruitment inboxes, respond to general queries, and process invoices
• Collate monthly payroll data for submission to finance and support key HR processes such as probation reviews and end-of-year activities

Ideal candidate profile:

• Previous experience in an administrative role within a busy team, ideally within HR
• Strong IT skills, including MS Office (Word, Excel, PowerPoint) and experience with HR databases
• Excellent attention to detail, organisation, and ability to prioritise effectively
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams
• Proven ability to manage sensitive and confidential information with discretion
• Proactive and self-motivated, with a positive approach to work
• Experience of working in the charity or clinical sector is desirable
• Knowledge of Canva or similar design tools would be an advantage

Location: London (minimum 4 days per week in the office after induction)
Salary: £30,000 per annum
Working hours: Full-time (35 hours per week)
Contract: Fixed-term maternity cover (12 months)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Here at the IOP we are looking for a Community Support Officer (Engagement and Volunteering for a fixed period of 12 months) to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!

The Role

What will I be doing?

As the Community Support Officer (Engagement and Volunteering), you’ll be at the heart of our work to build a vibrant, inclusive physics community. You’ll be the first point of contact for our volunteer-led Groups, Nations, and Branches — helping them to thrive, connect, and deliver meaningful activities that bring physics to life.

Your role will be varied, people-focused, and purpose-driven. You’ll:

• Support and empower volunteer committees with planning, elections, onboarding, and governance
• Design and deliver engaging training and resources to help volunteers feel confident and connected
• Celebrate and recognise contributions through awards, spotlight stories, and appreciation campaigns
• Coordinate inclusive events and forums that foster collaboration and community
• Use data and feedback to evaluate impact, improve experiences, and inform decision-making
• Champion collaboration and best practice across committees, departments, and the wider IOP network

You’ll work closely with passionate physicists, volunteers, and colleagues across departments — from Communications and EDI to Learning and Skills — to ensure every member feels supported, valued, and inspired.

Projects you work on may include:

• Creating a new Volunteering Guide and Welcome Handbook
• Designing and delivering onboarding and training for new committee members
• Organising flagship events like the annual Committee Welcome Day
• Helping shape our first Volunteering Development Plan and inclusive volunteering strategy

You’ll also be part of a wider team of Community Support Officers, each with their own focus area, working together to build a connected, thriving membership community.

Who will I work with?

As a Community Support Officer (Engagement and Volunteering), you’ll be part of a dynamic, collaborative environment where relationships matter. You’ll work closely with:

• The Community Support team and Student & Early Career Support Officer – sharing insights, coordinating efforts, and supporting each other to deliver a seamless member experience.
• The wider Membership department – especially colleagues in Professional Registration, Events & Conferences, and CPD – to ensure volunteer activities align with member development and recognition.
• Cross-functional teams across the IOP – including Science and Innovation, Education and Workforce, EDI, and Public Engagement – to embed inclusive practices and amplify the impact of volunteer-led initiatives.
• Members across our Groups, Nations and Branches (GNBs) – building trusted relationships with committee members, volunteers, and local champions to support their work and celebrate their contributions.
• External partners and sister societies – occasionally collaborating on joint events, campaigns, or volunteer initiatives that extend our reach and deepen our impact.

You’ll be a connector, a collaborator, and a champion for community – helping people feel supported, empowered, and proud to be part of the IOP.

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

Whilst we’re not looking for perfection, we are looking for someone who:

• Loves people – you’re empathetic, approachable, and passionate about helping others feel seen and supported
• Thinks inclusively – you understand what makes engagement meaningful and accessible for everyone
• Communicates clearly – whether it’s writing a guide, running a training session, or answering a query
• Is organised and proactive – you can juggle priorities, meet deadlines, and keep things running smoothly
• Is digitally confident – you’re comfortable using tools like Salesforce, MS Teams, and online platforms
• Is a team player – you collaborate, share ideas, and support others to succeed

Experience working with volunteers, committees or in a membership or charity setting is a big plus — but if you bring the passion and potential, we’ll support you to grow.

Nice to have

• A full driving licence and access to a car is desirable, as some travel may be required.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Main duties

Fundraising CRM Project Leadership

• Lead the end-to-end project to replace the current CRM system, including an audit of existing data, research into CRM options, supplier selection and full onboarding and implementation.
• Manage and maintain the current Salesforce system during the review period, ensuring it remains functional, accurate, and fit for purpose while supporting the transition process.
• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.

CRM and Data Management

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.

Data Selections, Segmentation and Campaign Support

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.

Reporting and Insight

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.

Key responsibilities

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator.
• Undertake any other duties that may be required which are commensurate with the role.

Desired experience

• Experience of using a database to accurately enter and manage data.
• Working extensively with Fundraising CRM systems.
• Experience of working in the charity sector.
• Implementing policies and procedures.
• Running reports and analysing data.
• Understanding of data protection and GDPR principles.

Desired knowledge

• Experience of using a database to accurately enter and manage data.
• Working extensively with Fundraising CRM systems.
• Experience of working in the charity sector.
• Implementing policies and procedures.
• Running reports and analysing data.
• Understanding of data protection and GDPR principles.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

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Job Title: Volunteer Recruitment and Training Coordinator

Role: An entry level administrative role in the Volunteer Recruitment & Training team

The Listening Place (TLP) is an award-winning charity which provides face-to-face, compassionate and non-judgemental support for people who feel that life is no longer worth living.
We opened our first site in Pimlico in 2016, and we now have three sites with 850 active volunteers.  We will be opening our 4th site near Liverpool Street in Autumn 2025. 

This is an exciting opportunity to join the Volunteer Recruitment and Training team as a full-time coordinator.  You will provide administrative support to the team, working closely with two other coordinators, to enable us to recruit and prepare volunteers to deliver our outstanding service for suicidal people.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Core responsibilities:

· Administrative duties which support the recruitment and training process of our volunteers

· Liaise with potential volunteers, interviewers and trainers

· Arrange meetings, interviews and training events (this sometimes involves travelling between sites)

· Make room bookings

· Monitor and organise team mailboxes and calendars; respond to email and telephone enquiries

· Obtain references for potential volunteers

· Maintain office systems; responsibility for data entry and maintenance of spreadsheets and databases

· Any other duties commensurate with the role

Attributes and Skills:

Essential

· Ability to work at a fast pace whilst maintaining close attention to detail

· Excellent administrative and organisational skills

· Excellent written and verbal communication skills

· A reliable, punctual and enthusiastic team player, who can work collaboratively, build strong relationships

and demonstrate a flexible and helpful approach – willing to go the extra mile

· High level of computer proficiency, particularly with MS Office packages (Word, Excel, PowerPoint)

· Proactive and self-motivated, able to plan and prioritise workload effectively and remain calm under pressure

· Ability to act with tact and safeguard sensitive or confidential information

· Excellent time management skills

· Strong commitment to and a good understanding of TLP’s mission and values

Desirable

· Recent experience in an administrative role

· Recent experience in a volunteering environment

Hours

37.5 hours a week, Mondays to Friday, office hours, with occasional evening and weekend work to meet operational requirements.

Location

Predominantly office based at our Hammersmith Office or Liverpool Street office (once opened) with some remote working.

Reporting line

The Volunteer Recruitment and Training Coordinator will report to the Head of Volunteer Recruitment and Training.

Salary: 

£30,157 per annum (with pay award pending) plus benefits: 3% employer contribution towards pension, 25 days annual leave per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.

Application process:

Please submit a CV and cover letter of no more than one side by Friday 5th September.
Candidates invited to interview will be asked to complete a homework task beforehand.