Volunteer development manager volunteer roles in london

Trustee needed for Faith in Action Homelessness Project. We are seeking a Trustee to join our committed Board working to end homelessness in Merton.

About Us: FiA runs a twice weekly drop in for homeless and vulnerably housed people and a Winter Night Shelter which works in collaboration with faith groups including a Mosque, a Synagogue, a Hindu Temple and Christian churches to provide overnight accommodation and support to find long term housing solutions.

Our Small Team consists of a Manager, a Winter nightshelter co-ordinator and seven part time staff.  The Trustee team is a very hands on group - many are volunteers at the night shelter or drop in and it is a very committed and passionate team.

We are looking for three new trustees to make our board up to 12. 

The Trustee role

This role involves more than just attending meetings.  We are responsible for:

Setting the strategic direction of the charity

Ensuring tranparency and accountablity

Taking specific areas of responsibility - leading on fundraising, or staff recruitment, or governance or communication and PR for the charity.

We are particularly interested in hearing from individuatls who can lead on the following areas:

1. Fundraising - especially developing partnerships with local businesses

2. Communications - including managing our strategy on social media and community engagement

3, Governance - supporting the development of policies and procedures

4. HR - offering advice on recruitment and management of staff

Why we want you:
Food banks provide three-day emergency food parcels for people in crisis, volunteering in partnership with organisations across the community. Through our social media platforms, we are aiming to gain support for our activity as a food bank and raise awareness in our local community of the drivers pushing people into poverty in order to inspire local people to take action and support us. We are looking for a Social Media volunteer to help oversee and drive this important activity forward and enable us to elevate the voice of food bank staff, volunteers, and those with first-hand experience of hardship. 

What you will be doing:

• Lead the development and delivery of our social media and communications plan.
• Prepare a social media calendar of key annual activities for the next 12 months.
• Increase our Social media presence and grow our follower numbers.
• Create regular, innovative and engaging social media posts that reflect our campaigns, key activities, events, and requests for support.
• Engage and interact with our followers, keeping them up to date with activities and developments.
• Follow, reshare, and like posts from our key audiences, ensuring our accounts remain active and relevant Identify new trends we might use to strengthen our position within the community.
• Monthly meetings with the food bank manager to plan our social media activity.
• Once a month, visit our 3 sites to create content and stories.
• 4-6 hours per week

The skills you need:

• Experience and understanding in using social media channels such as Facebook, Instagram, LinkedIn, and Twitter (privately or professionally)
• Ability to think creatively to deliver engaging and authentic online content with accuracy and good attention to detail.
• Strong in your writing skills and able to deliver messages clearly and confidently.
• Ability to operate in a professional manner when communicating online.
• Understanding the need for confidentiality, safeguarding, and data protection.
• Ability to get on with others and be part of a team, as well as being motivated to complete tasks independently

What's in it for you

• Using your existing skills to make a difference
• Meet new people who share your passion to end poverty in the community
• Make a real difference to the running of your food bank
• The opportunity to serve your local community

Disclaimer

We recognise that we have under-represented groups within our team. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as parents or carers who are re-entering volunteering after a career break, people who are LGBTQ+, from Black, Asian, and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition

​

National Clinical Lead (Nursing) – Volunteer Role

Location: Wales-wide
Time Commitment: Minimum 25 hours per month
Expenses: Reasonable travel and subsistence costs reimbursed
Tenure: Initial 3-year term, extendable by approval

St John Ambulance Cymru is seeking a dedicated and experienced nursing professional to take on a strategic volunteer leadership role as our National Clinical Lead (Nursing). This is a unique opportunity to shape the future of clinical care across Wales and make a meaningful impact in communities through expert guidance, collaboration, and innovation.

About the Role

As the Clinical Lead for Nursing & Midwifery, you will:

• Provide national clinical leadership and support the implementation of clinical strategies.
• Develop methods to recruit, retain and support the work of nurses, midwives, health visitors, nursing associates, associate practitioners, and students within St John Ambulance Cymru - including integrating them into frontline practice.
• Lead on infection prevention and control, regulatory compliance, and clinical governance.
• Collaborate with internal teams and external stakeholders to drive quality improvement and best practice.
• Participate in senior clinical advisory duties and contribute to forums, reviews, and consultations.
• Line manage healthcare professionals and support their professional development.

You’ll work closely with the Deputy Chief Clinical Officer and other National Clinical Leads, ensuring our services remain safe, compliant, and of high quality.

What You’ll Bring

• NMC registration and NHS equivalent experience at Band 8 or above.
• Proven leadership in clinical settings, with experience in regulatory compliance and risk-based management.
• Strong communication, problem-solving, and stakeholder engagement skills.
• A collaborative mindset and ability to influence change.
• Commitment to safeguarding, health and safety, and the values of St John Ambulance Cymru.

What You’ll Gain

• A key role in modernising clinical practice within a national charity.
• Opportunities to influence strategic direction and improve volunteer satisfaction.
• The chance to make a lasting impact across Wales.
• Development of transferable leadership and operational skills.
• Connection with a diverse network of professionals and volunteers.

Support and Training

You’ll receive ongoing support from the Clinical Director and National Headquarters staff, along with access to statutory and mandatory training.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

REMIX is a dynamic new start-up youth charity launching to transform the lives of young people aged 11-26 from disadvantaged areas of London, initially starting in Hackney, Tower Hamlets, and Southwark. We will deliver high-impact Mentoring, Life Skills, and Personal Development programmes because we believe that a young persons postcode should never dictate their potential.

We have a clear mission, a strong name, and a dedicated Founding Board of Trustees. We now need the entrepreneurial drive and steady hand of a volunteer who can fill this brand new role of Project Director to bring our vision to life.

The Role: Steer, Guide, and Direct REMIX

This is a high-visibility, high-impact leadership role, perfect for a proven Project Manager or leader with an entrepreneurial mindset, who is passionate about social change. You will act as the interim, unpaid operational lead for the launch, ensuring all elements of the start-up phase are managed and delivered effectively.

The Project Director will report directly to the Founding Board of Trustees and be responsible for the successful set-up, initial programme delivery, and transition planning for the charity.

Key Responsibilities:

• Operational Leadership: Manage the day-to-day work required for the charity's launch, treating REMIX like a mission-driven start-up.

• Project Management: Oversee and coordinate all key start-up workstreams, including:

  • Finalising charity registration and legal processes.

  • Implementing volunteer recruitment and onboarding systems (working closely with the Volunteer HR/Volunteering Programme Lead).

  • Coordinating the development of programme content (Mentoring, Life Skills and Personal Development).

  • Managing initial communications and brand launch activities.

• People & Volunteer Management: Be the principal point of contact and inspiring leader for all founding volunteers (Trustees excluded), fostering a positive, action-oriented, and collaborative team culture.

• Stakeholder Liaison: Act as the operational face of REMIX, building relationships with initial community partners, potential funders, and key stakeholders in Hackney, Tower Hamlets, and Southwark.

• Reporting: Provide regular, concise operational and risk reports to the Board of Trustees, ensuring alignment between strategic goals and operational reality.

What We Are Looking For

• Proven Leadership: Demonstrable experience (5+ years) in a senior project management, operational leadership, or directorial role, ideally within the non-profit, education, or start-up sector.

• Entrepreneurial Drive: A self-starter with a proactive, resourceful, and results-focused attitude. Must be comfortable steering a ship with no to limited initial resources.

• Exceptional People Skills: A natural leader and motivator who can build trust, delegate effectively, and inspire a team of passionate, remote and site based volunteers.

• Strategic & Organised: Proven ability to manage complex project plans, prioritise effectively, and deliver multiple deliverables under pressure.

• Commitment to Mission: An unwavering passion for youth social mobility and a deep understanding of the challenges facing young people in London's deprived areas.

Why Lead REMIX?

• Total Ownership: This is your chance to lead the launch of a significant new organisation and directly shape its success from the ground up.

• High Impact: Your leadership will be the catalyst that gets our programmes running, directly leading to life-changing results for young Londoners.

• Career Catalyst: A unique and highly valuable project to add to your portfolio, demonstrating entrepreneurial leadership in the social sector.

• Future Opportunity: Outstanding performance in this founding, voluntary capacity could lead to consideration for future senior paid roles within the charity as funding is secured.

How to Apply

This is a role for an exceptional individual ready to devote their energy and expertise to a powerful cause.

Please submit your interest via this website.

Applications will be reviewed on a rolling basis. Join us in leading the movement to remix young people's lives across our capital city!

Village Solar

In Malawi, a significant portion of the population lacks reliable electricity infrastructure, leading to limited opportunities for education, healthcare, and economic growth. Village Solar strives to overcome these challenges by offering affordable and dependable solar energy solutions that can alleviate energy poverty, improve living conditions, and foster sustainable development in Malawian villages.

Architect

Village Solar is looking for a creative architect or designer to support the design of a small community facility in rural Malawi. The project involves creating a practical and inspiring space that supports community training and local entrepreneurship.

We are looking for someone who can:

• Help conceptualize the layout and structure of the facility
• Develop simple design sketches or blueprints suited to local conditions and materials
• Collaborate remotely with our team to ensure the design is functional, sustainable, and cost-effective

If you have experience in community architecture, low-cost or modular design, or sustainable construction, we would love to hear from you.

Minimum Hours per Week:

4-6 hours per week

Duration:

One-off project

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Do you have the passion and commitment to support women experiencing Domestic Abuse to reach a place of safety? We are recruiting volunteers to support our Refuge Referral Line team, which supports women and children experiencing domestic abuse to find a safe, secure, and suitable refuge space across London.

You will join a team of trained staff and volunteers to support women to make a referral, and ensure they have the knowledge and are informed of the best options to reach safety. You will be supporting women and children to rebuild their lives free from fear!

What you will be doing

• Taking calls to assess the risks and needs of the women fleeing from domestic abuse whilst under supervision/guidance of the Referral Line Worker and the Service Manager
• To use a range of skills and tools to make phone conversations with women effective and empowering
• To provide women with knowledge of how to access refuge space and other types of support with the aid of a trained staff team
• General admin support: typing, taking notes, filing, scanning documents, keeping accurate records on our digitalised client management syste
• To develop positive relationships with staff members and women whilst promoting self-care
• Engage, support, and interact with women from a diverse range of needs and backgrounds

The skills you need

• A desire to provide support to women who are in crisis due to domestic abuse
• Always maintain confidentiality and professional boundaries
• Calm, patient approach with empathy and a willingness to listen without judgement
• To have a willingness to learn about supporting women impacted by domestic abuse with a diverse range of needs/ backgrounds
• Effective verbal and written communication
• Good time-management
• Experience of using email, internet, and other digital IT skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Crossness Pumping Station (overseen by the Crossness Engines Trust) is a unique and valuable museum of UK and world reknown telling the history of how the ambitious management of sewage transformed London as a city of growth and innovation in the 1860s and helped eradicate cholera. Preserved and restored by a group of enthusiasts since 1987, we are now entering a second phase of major restoration and we need visionary trustees who can help us achieve it.

This role is one of three we have created for experts in their field to help us implement a major programme over the next 5-10 years. It really is your chance to be part of our history!

As well as the usual trustee roles (outlined in the role description attached) the specific skills needed for this role include:

Role Objectives

• Acting as lead expert on the Board in relation to management of Crossness as a heritage asset.
• Advising on regulatory and policy issues in heritage buildings and assets.
• Ensuring high standards of achievement in all aspects relating to Museum Accreditation including Building restoration, Collections and Archives.

Responsibilities

• Liaising with the Restoration, Archives and other relevant teams including developing work plans.
• Overseeing funding requirements in major grant applications.
• Being part of the Building Condition Survey sub-group.
• Liaising with volunteers and suppliers on developing work plans and ensuring their completion.
• Contribute to financial and business plans to achieve the heritage asset goals of the Trust.

Candidate requirements

Essential

• Experience working in a senior heritage management role.
• Excellent understanding of the needs of heritage assets and the roles of volunteers and staff in their management.
• Understanding of key stakeholder networks and sources of information useful to the Trust.
• Excellent communication skills including with staff and volunteers as well as fellow trustees.
• An understanding of the importance of collaboration and problem-solving.
• Confident and proficient in the use of MS Office 365.
• Commitment to attend board meetings regularly and volunteer for other sub-committees as appropriate.
• Able to devote around 2-3 hours per week on preparing for meetings.
• Treating colleagues with respect and politeness.

Desirable

• Experience working in the charity sector.
• Experience as a volunteer at a similar organisation.
• Experience in Digital, Marketing and Finance would also be useful.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
• Support fosterers to follow cat welfare policies and procedures
• Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
• Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
• Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
• With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
• Represent the branch at relevant meetings
• Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
• Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures

Job Title: Admin Assistant                                                                               

Reports To: Department Manager 

Location: Remote 

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.

Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.

Key Responsibilities:

Event Coordination Support

• Schedule and manage logistics for project events, workshops, and community showcases.

• Track bookings, rehearsals, and venue use to ensure a smooth timeline.

• Support RSVP management and communication for performances and activities.

Data & Documentation Management

• Maintain and organise project records such as attendance sheets, registration forms, and feedback.

• Ensure digital files are properly stored and accessible for all team members.

• Assist in compiling reports and summaries post-events.

Communication & Liaison

• Serve as a contact point for public and internal queries related to the project.

• Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).

• Communicate with facilitators, artists, and partners to confirm details and provide logistical support.

Resource & Inventory Support

• Track inventory of promotional and event materials.

• Assist in coordinating procurement and delivery of materials for activities and performances.

Volunteer Coordination

• Monitor onboarding progress of volunteers engaged in Solta o Jogo.

• Assist with preparing and maintaining volunteer schedules.

• Provide administrative support during volunteer briefings and training.

General Administrative Duties

• Take meeting minutes and circulate action items.

• Help draft internal updates, task lists, and team reminders.

• Provide general clerical support as needed.

Required Qualifications:

Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.

Skills & Attributes:

• Excellent organisational and time-management skills.

• Proficiency in Microsoft Office (especially Word and Excel).

• Strong verbal and written communication skills.

• Attention to detail and ability to multitask efficiently.

• Friendly, professional, and proactive attitude.

• Ability to work independently as well as collaboratively with remote teams.

Benefits:

• Gain practical experience in nonprofit administration and cultural event coordination.

• Work flexibly with a remote, supportive team.

• Contribute to a vibrant, meaningful community project.

• Receive mentoring and transferable skill development.

• Local travel reimbursement for any in-person events or meetings (if applicable).

Equality Statement:

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

The purpose of the current role is to help promote our Adult Co-production services within the local community, to increase engagement and develop collaboration between various organisations and mental health services. Our current Co-production initiatives include the Adult Co-production Group, The Shakti Project (wellbeing service for Black, Asian and Minority Ethnic individuals) and a new Young Adult Co-Production group working with 18–25-year-olds.

Main Responsibilities

This role involves working closely with service managers and the co-production coordinator to discover new organisations and community events to reach out to establish a presence and promote our co-production services, as well as work in partnership with others to improve our services.

This would include identifying appropriate locations to distribute posters and promote the service, assisting with the creation of digital content promoting the service both digitally and in-person, identifying an in-person location that could function as a community hub to host regular meetings (Chai and Chat for the Shakti Project), setting up the community hub on a regular basis prior to meetings, helping with the planning and delivery of enrichment trips and outings, and keeping up to date with important events that can be used to promote our services and engage with the community e.g. Eid, Diwali, Black History Month, Mental Health Awareness week, Health Fairs, Career/ Volunteer Days, Freshers Fair etc.

Tasks

· Promoting the service to members of the South Asian and BAME community (Shakti Project) and 18–25-year-olds (Young Adult Co-Production Group)

· Community outreach: visiting places of worship, events, and communal areas in the tri-borough to promote our projects

· Keeping up to date with online groups and forums that can be used to promote the service

· Assisting in setting up a physical space to host regular Shakti Project group sessions, ensuring accessibility requirements of service users are upheld.

General Responsibilities

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm. Undertaking safeguarding training.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

Essential

· Good listener with strong communication skills

· Highly reliable and good time management skills

· Open-minded and non-judgmental approach to having conversations around mental health

· Good knowledge of mental health difficulties and mental health awareness

· Understanding the needs and challenges of the South Asian and BAME community

Desirable

· Good knowledge of services, charities and organisations in Hammersmith, Fulham, Ealing and Hounslow

· Ability to speak or comprehend an additional language e.g. Hindi, Punjabi, Gujarati, Somali, Arabic, Urdu etc.

Time commitment and expenses:

· 6 hours per week (including a 1-hour lunch break), during our core hours of 10AM – 4 PM.

· We request a minimum commitment of 3 months of volunteering after the completion of your induction.   

· We request a minimum commitment of 6 months of volunteering before reference request.

· We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role. 

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.