Volunteer for human rights campaign volunteer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
We are currently seeking qualified, women solicitor, barrister and qualified legal executive volunteers to provide legal advice on our Sexual Harassment at Work (Employment Law) advice line. All volunteering is done remotely and you must be qualified to practice in England and Wales.
What will you be doing?
Our free telephone advice line provides vital legal advice for women experiencing sexual harassment at work, supported by legal advisors with experience in employment, discrimination and harassment law. We offer a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.
We ask all our volunteers to:
- Provide advice on our advice lines for one 2-hour session a month (minimum);
- Attend the induction training session provided by Rights of Women;
- Give clear and accurate legal advice to callers;
- Be non-judgemental and non-discriminatory in their approach;
- Follow our procedures for making records of calls and obtaining monitoring information;
- Keep up to date with the law for the relevant advice lines;
- Attend all agreed advice line sessions (remotely);
- Inform us as soon as possible if they are unable to attend an agreed session;
- Abide by Rights of Women’s procedures, standards and policies, including equal opportunities and confidentiality in relation to staff, volunteers and users.
What are we looking for?
The qualifications and skills we look for in a volunteer are:
- A woman solicitor, barrister or CILEx member;
- A current practicing certificate;
- Ability to work remotely with adequate internet access and a private space;
- Good communication skills;
- The ability to deliver advice clearly and calmly;
- An empathetic, non-judgemental and non-discriminatory manner;
- A working knowledge of the relevant area of law for their advice line;
- Commitment to equal opportunities;
- Commitment to the aims and objectives of Rights of Women.
A feminist percpective on the law and the issues we advise on is essential.
About Rights of Women
Rights of Women’s vision is to achieve equality, justice and safety in the law for all women. 2025 saw our 50th anniversary!
Our mission is to advise, educate and empower women by:
- Providing women with free, confidential legal advice by specialist women solicitors and barristers
- Enabling women to understand and benefit from their legal rights through accessible and timely publications and training
- Campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs.
What difference will you make?
For decades, our volunteers have been at the heart of Rights of Women’s advice lines. They provide trusted legal guidance, compassionate support and reassurance to women navigating complex and distressing legal situations, often during some of the most difficult periods of their working and family lives.
“I have been a volunteer with Rights of Women since September 2003, which possibly makes me one of the longest-serving telephone advisors on the evening helpline; in a way this speaks for itself! The helpline is an indispensable service and many women have told me that they consider it a lifeline.”
“Dealing with the legal system is often a source of great anxiety, uncertainty and confusion. I have spoken with many women in very difficult situations. It is important that they know that we are here for the and it is rewarding to help.”
– anonymous volunteers
Our vision is to achieve equality, justice and safety in the law for all women.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
We are currently seeking qualified, women solicitor, barrister and qualified legal executive volunteers to provide legal advice on our Family Law advice line. All volunteering is done remotely and you must be qualified to practice in England and Wales.
What will you be doing?
We offer a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.
For 50 years our free telephone advice lines have provided vital legal advice for women experiencing domestic abuse on issues such as protective orders, child arrangements, finances and divorce or separation.
We ask all our volunteers to:
- Provide advice on our advice lines for one 2-hour session a month (minimum);
- Attend the induction training session provided by Rights of Women;
- Give clear and accurate legal advice to callers;
- Be non-judgemental and non-discriminatory in their approach;
- Follow our procedures for making records of calls and obtaining monitoring information;
- Keep up to date with the law for the relevant advice lines;
- Attend all agreed advice line sessions (remotely);
- Inform us as soon as possible if they are unable to attend an agreed session;
- Abide by Rights of Women’s procedures, standards and policies, including equal opportunities and confidentiality in relation to staff, volunteers and users.
What are we looking for?
The qualifications and skills we look for in a volunteer are:
- A woman solicitor, barrister or CILEx member;
- A current practicing certificate;
- Ability to work remotely with adequate internet access and a private space;
- Good communication skills;
- The ability to deliver advice clearly and calmly;
- An empathetic, non-judgemental and non-discriminatory manner;
- A working knowledge of the relevant area of law for their advice line;
- Commitment to equal opportunities;
- Commitment to the aims and objectives of Rights of Women.
A feminist perspective on the law and the issues we advise on is essential.
About Rights of Women
Rights of Women’s vision is to achieve equality, justice and safety in the law for all women. 2025 saw our 50th anniversary!
Our mission is to advise, educate and empower women by:
- Providing women with free, confidential legal advice by specialist women solicitors and barristers
- Enabling women to understand and benefit from their legal rights through accessible and timely publications and training
- Campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs.
What difference will you make?
For decades, our volunteers have been at the heart of Rights of Women’s advice lines. They provide trusted legal guidance, compassionate support and reassurance to women navigating complex and distressing legal situations, often during some of the most difficult periods of their working and family lives.
“I have been a volunteer with Rights of Women since September 2003, which possibly makes me one of the longest-serving telephone advisors on the evening helpline; in a way this speaks for itself! The helpline is an indispensable service and many women have told me that they consider it a lifeline.”
“Dealing with the legal system is often a source of great anxiety, uncertainty and confusion. I have spoken with many women in very difficult situations. It is important that they know that we are here for the and it is rewarding to help.”
– anonymous volunteers
Our vision is to achieve equality, justice and safety in the law for all women.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision is to create a world where there is nondiscrimination and equality for all. We aim to do this by:
Purpose:
The purpose of this volunteer role is to support the CHRRASDA in mobilising funds for projects, documentary screenings, advocacy activities, and community interventions.
Key Responsibilities:
-
Support planning and promotion of crowdfunding campaigns
-
Identify potential donors (individuals, networks, online platforms)
-
Assist in adapting proposals for crowdfunding and small grants
-
Support outreach to potential supporters and follow-up communications
-
Assist with fundraising linked to documentary screenings and advocacy events
Required Skills & Qualities:
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Good communication and writing skills
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Interest in fundraising, advocacy, or social impact work
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Ability to work independently and meet agreed timelines
-
Basic knowledge of online fundraising is an added advantage
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting a digital communications volunteer to support us in protecting privacy and civil liberties issues in the UK. The role is based in our London office near Westminster (SE1 7SJ).
Time commitment: 1 day per week, 6 months minimum
In this role, you'll be volunteering under the guidance of our Digital Communications Officer to assist the organisation with high-impact communications and administrative work including supporter mailouts. Your responsibilities will include:
- Pitching ideas and creating content for our social media platforms with hundreds of thousands of followers
- Our supporter scheme, which includes sending out welcome packs
- Writing press summaries
- Executing exciting campaign actions
What we're looking for:
- The role is ideal for someone interested in growing their digital and social media communication skills. If you are passionate about privacy and civil liberties issues, want to support our high-impact communications team and want to learn about the ins and outs of our organisation, we want to hear from you!
What we can offer:
- We will reimburse your travel costs within London (zones 1-6) and a daily lunch allowance of up to £6
- Experience working as part of a dedicated, dynamic, positive team of campaigners on critical civil liberties issues
- Monthly supervisions and support
- Exposure to events and networking opportunities relating to human rights and technology
TO APPLY:
- Please apply with your CV and a covering letter (maximum one page)
- Please state in your covering letter your motivation to apply and why you have the appropriate skills and interest
- Please let us know what your availability is, when you would be able to start and if you'll be able to commit 1 day per week for a minimum of 6 months to work with us from our London office
The deadline for applications is March 1, 2026 (11:59 pm). Applications will be assessed on a rolling basis so we recommend applying ASAP.
Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.
With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.
As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.
We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.
What do you need to become a trustee?
Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:
● Insight into the organisation: considering CASL’s objects and its public benefit strategically
● Challenging constructively: clarifying facts; stimulating thought
● Analysing issues: being objective; evaluating risks; using evidence; planning ahead
● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value
● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture
● Confidence and self-awareness: collaborating with others; treating everyone with respect.
The Board also values specialist skills as assets among its members:
● experience or qualifications in:
‣ business or charity leadership
‣ equity, diversity and inclusion
‣ facilitation
‣ finance and accountancy
‣ human resources
‣ IT, AI or digital media
‣ law or governance
‣ local government
‣ marketing, PR or communications
‣ risk management, or
‣ strategy development
● past experience as a client or service user of this (or a similar) organisation
● a track record of charitable fundraising, or
● being an effective chair.
Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:
● Committed - motivated, dedicated, persevering; plays an active role.
● Responsible - accountable, independent, reliable; accepts collective responsibility.
● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.
● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.
● Confident - independent; contributes constructively and expresses opinions courageously.
● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo
Please see the attached Information Pack for the Trustee Role Description and how to apply.
Also attached is the Trustee Application Pack and Trustee Recruitment Advert
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Isle of Wight Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Isle of Wight Humanists aim to provide a range of activities for non-religious people living on the Isle of Wight to meet, socialise, campaign, raise awareness of humanism, participate in local civic life and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Isle of Wight Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Events Lead to join our Committee, to assist in delivering the activities of Isle of Wight Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community on the Isle of Wight, we’d love to hear from you.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exeter Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Exeter Humanists aim to provide a range of activities for non-religious people living in and around Exeter to meet, socialise, campaign, raise awareness of humanism, participate in local civic life and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Exeter Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Coordinator to join our Committee, to assist in delivering the activities of Exeter Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community in and around Exeter, we’d love to hear from you.
We actively encourage applications from all sections of our community. We particularly welcome applicants from groups currently under-represented among section volunteers and leaders; these would include individuals who identify as female, disabled, trans or from the global majority.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exeter Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Exeter Humanists aim to provide a range of activities for non-religious people living in and around Exeter to meet, socialise, campaign, raise awareness of humanism, participate in local civic life and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Exeter Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Events Lead to join our Committee, to assist in delivering the activities of Exeter Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community in and around Exeter, we’d love to hear from you.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Isle of Wight Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Isle of Wight Humanists aim to provide a range of activities for non-religious people living ion the Isle of Wight to meet, socialise, campaign, raise awareness of humanism, participate in local civic life and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Isle of Wight Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Inclusion Champion to join our Committee, to assist in delivering the activities of Isle of Wight Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community on the Isle of Wight, we’d love to hear from you.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Isle of Wight Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Isle of Wight Humanists aim to provide a range of activities for non-religious people living on the Isle of Wight to meet, socialise, campaign, raise awareness of humanism, participate in local civic life and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Isle of Wight Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Administrator to join our Committee, to assist in delivering the activities of Isle of Wight Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community on the Isle of Wight, we’d love to hear from you.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Isle of Wight Humanists bring non-religious people together to be happier and more fulfilled and to be a force for good in our community.
We are a Local Group of Humanists UK. All Humanists UK members and supporters in the local area are automatically part of the group.
Isle of Wight Humanists aim to provide a range of activities for non-religious people living on the Isle of Wight to meet, socialise, campaign, raise awareness of humanism, participate in local civic life and support each other. The Local Group represents Humanists UK and the local humanist community at public events and in public forums. Isle of Wight Humanists is led by a team of volunteers that organises events and activities throughout the year.
We are seeking a dedicated and driven Social Media Lead to join our Committee, to assist in delivering the activities of Isle of Wight Humanists.
Take a look at the full role description and person specification to help you decide whether the role is right for you, including what you would get out of the role and what we expect you would bring to the role.
Whatever your background, or prior experiences, if you’re passionate about creating an inclusive, effective humanist community on the Isle of Wight, we’d love to hear from you.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
We are recruiting for Volunteers to to join our team in the National Domestic Abuse Helpline Team.
Job Title: National Domestic Abuse Helpline Volunteers
Location: Homeworking
Salary: Voluntary role and therefore Salary not applicable
Contract type: Voluntary
Hours: 3-4 hours per week. (We are currently looking for candidates who can support us for shifts between 10am-10pm. Any day, Monday – Friday and 10am-6pm Saturday & Sunday)
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Helpline Volunteer to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.
We are looking for volunteers to ensure those who contact us are provided with a safe, supportive and welcoming service as well as providing trauma-informed emotional support to women who are experiencing domestic abuse and other forms of violence against women and girls (VAWG). You will also aid survivors in their understanding the dynamics of domestic abuse and the different forms it takes.
For further information on the key accountabilites for this volunteering role, please see our job profile document.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 2nd March 2026
Interview Dates: From Monday 30th March 2026 to Thursday 9th April 2026 (online)
Induction dates:Monday 11th May 2026 – Friday 15th May 2026 inclusive 9.30am-4.30pm (online) (Please note that you would need to be availble for these dates)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
- Undertaking shop related tasks agreed with the Manager, for example:
- Chatting to customers, giving great service on the till.
- Selecting, sorting, and pricing donated stock.
- Visual merchandising: creating eye-catching window and in-store displays.
- Accepting donations from members of the public, speaking to the donors and asking them a few questions..
- Following clear instructions to label donations in order to maximise income.
- This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
The skills you need
- We ask that you are reliable and on time for your volunteering
- Full training and support is given for this role - no prior experience is required
- Happy to be part of a team and collaborate effectively with others
- Happy to speak with other people, and follow instructions to complete a task
What's in it for you
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
- Access to training and development
- Grow your confidence and meet new people
- Flexible volunteering schedules that fit your lifestyle
- Free confidential support by the Retail Trust
- Possible references for future employers
We are Oxfam Together we can create a more equal future, free from poverty.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteers needed - Misogyny-Free Schools (MFS)
Help shape a new, parent-powered movement for positive change in primary schools
MFS supports parents/carers and schools to take early, constructive action to prevent harmful gender norms and misogyny, by building parent networks, supporting school engagement, creating practical resources, and amplifying real stories of change.
We’re looking for 4 volunteers to help shape and grow the movement from the ground up. See the roles below.
Not able to volunteer, but care about this issue? Join the MFS Whatsapp parent community - link on Misogyny-Free Schools webpage.
1: Community & Communications Lead
Purpose of role: You will create and guide a Whatsapp community for parents, raise the profile and manage MFS’s voice online through storytelling and social media
Skills/experience helpful: Communications, campaigns, community organising, digital engagement, social media including analytics and metrics, compelling writing, storytelling, content creation, canva (or other tools)
What you’ll do: Build and moderate the parent WhatsApp community, develop and deliver communications strategy, shape narrative, tone, voice and messaging, help grow an engaged parent network
2: Web & Digital Builder (short term)
Purpose of role: You will co-design and build the MFS website including the parent and school resource hub
Skills/experience helpful: Web design, no-code platforms (e.g. Squarespace/Wix), UX, digital project setup, website performance tracking, knowledge of GDPR and data protection regulations
What you’ll do: Create an impactful and easily navigable website for parents and schools, organise information and link resources, support the digital infrastructure of the campaign, train up team members to add and adapt content
3: Education Specialist
Purpose of role: You will create tools and support the MFS community on engagement with schools and LEAs
Skills/experience helpful: Education, safeguarding, creating tools, curriculum, school engagement, education policy, experience with LEAs, trusts, ofsted etc
What you’ll do: Identify and curate age-appropriate resources, shape school-facing content, support parents outreach to primary schools, ensure approaches are constructive, supportive and practical
4: Research & Policy
Purpose of role: You will build our evidence base, translate research and policy into accessible insights and actions, position MFS as a credible, evidence-led voice
Skills/experience helpful: Equality, safeguarding, wellbeing, or education policy, ability to synthesize and translate complex research and policy into accessible language
What you’ll do: Build and maintain MFS evidence base, track key UK research and policy developments and produce accessible briefings, inform campaign and strategy with evidence and policy insight
Time commitment: Flexible and realistic (anything upwards of 2 hours / week)
Location: Fully remote (great if we can occasionally meet in person)
Type: Voluntary / unpaid
Style: Collaborative, supportive, values-driven
You: A big fan of equality and human rights, self-motivated, organised, creative and solution-oriented
These roles are ideal for parents, educators, professionals who care about this issue and are excited to be part of a something meaningful in its early stages. If you want to volunteer but have a different skill-set to offer (research, policy, fundraising, coordination, etc), please contact us through Misogyny-Free Schools webpage.
Please tell us why you want to join our core group, your availability, and what experience and skills you bring.
Creating the conditions for children to grow up thriving, in learning environments free from misogyny and harmful gender norms.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:
- Human, not automated
- Trauma-aware, not reactive
- Boundaried, not extractive
- Purpose-led, not performative
You are the bridge between content and community — between attention and action.
Experience Qualification and Requirements
Essential experience
- Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
- Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
- Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.
Essential skills & qualities
- Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
- Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
- Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
- Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
- Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
- Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.
Desirable
- Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
- Familiarity with safeguarding principles, escalation workflows, and online safety practices.
Training & support provided
- Safeguarding protocols and escalation pathways.
- Platform-specific engagement standards and tone-of-voice guidance.
- Escalation and reporting systems, including how to log risks and recurring themes.
Main Responsibilities/ Key Duties
- Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
- Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
- Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
- Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
- Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
- Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
- Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
- Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
- Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
- Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.
This role is not suitable if you:
- Want to debate or argue online
- Struggle with emotional boundaries
- Seek influencer-style engagement
- Want creative control over content
- Are unable to follow safeguarding procedures strictly
This is not about visibility — it is about responsibility.
Important to Be Clear
- This is a volunteer role during the build phase
- It carries real responsibility and trust
- Emotional maturity is essential
- Paid roles will emerge as the organisation becomes financially sustainable
Next Steps
Shortlisted applicants will be invited to:
- A values-led conversation
- A short scenario-based engagement discussion
If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.
A Final Word
Social media is about people, not platforms.
If you know that:
- Trust is built through presence, care, and consistency
- Boundaries are a form of protection, not distance
- Privacy and consent are safeguarding responsibilities
- How we respond matters as much as what we post
The client requests no contact from agencies or media sales.