Volunteer fundraising manager volunteer volunteer roles in Birmingham

The role of a Treasurer is an unpaid, voting role sitting on the UK Board of Trustees and reporting to the Chair of Trustees. In line with our policy, all trustees initially start in a non-voting advisor role to ensure that both they and the board are happy to formalise the trusteeship before transitioning to a full voting trustee position.

The Treasurer will work with the UK Operations Manager and the UK board of trustees to share the responsibility for overseeing the financial health and sustainability of Sreepur Village and will liaise with the Overseas Director based in Sreepur Village.

Treasurer Role

· Oversee the financial affairs and ensure they are legal, constitutional and within accepted accounting practice 

· Review the appointment of new auditors and work to ensure financial reports are clear and timely 

· Hold monthly budget review meetings with the UK Operations Manager to oversee accounting and financial controls

· Ensure appropriate risk management is in place and is reviewed by the board on a regular basis

· Introduce new financial forecasting and reporting systems and ensure protocols and processes are appropriate

· Be main point of contact with the investment fund managers and oversee investment policy

Governance Role

• Contribute to the strategic planning process
• Be an ambassador for Sreepur Village representing the organisation and linking it to its stakeholders.
• Attend at least three meetings a year (virtual or in person) or as advised by the Chair of Trustees if the number of meetings changes.
• Attend or host fundraising events, where possible.
• Respond to emails and other correspondence within five working days or an agreed time frame

The national charity No Panic supports people with anxiety problems, such as panic attacks, OCD, agoraphobia, social phobia & health anxiety. Our main service is our helpline.

We seek a volunteer to coordinate the Fundraisers Engagement Team, who liaise with people raising money for us by participating in challenges/contests.

The role is to keep track of current and potential fundraisers contacted by team members & the amounts of money raised, & involve other No Panic Teams as necessary.

The Co-ordinator may also carry out the roles of fundraiser contactors, when there is insufficient capa

You will need to provide a reference.

We ask you to commit to volunteer for a year.

We’re looking for a Treasurer to join our Board of Trustees. Everyone deserves a safe, clean, dignified place to call home. Join us, and help end housing poverty.

• Role: Treasurer / Trustee. In addition to the specific responsibilities stated below, you will assume all the usual duties of a Trustee.

• Volunteer: Trustees are volunteers. The role is not paid, however reasonable expenses may be claimed e.g. local travel.

• Time: Three year term, with annual review. Estimated 0.5-2 days per month, including attending six Board meetings per year. You may also be a sub-committee member and attend specific meetings.

• Location: Remote

ROLE OVERVIEW

The role involves monitoring the financial administration of the charity and reporting to the Board at regular intervals on its state of financial health. The Treasurer will assist the team in setting AzuKo’s strategy, support AzuKo’s staff and ensure all financial affairs are legal, constitutional and within accepted accounting practice.

RESPONSIBILITIES

• Ensure there is financial stability with effective and efficient administration

• Monitor and report on the financial health of the charity (balance sheet, cash flow, fundraising performance etc) at Trustee meetings

• Prepare and process payroll for employees

• Oversee production of financial reports / returns, accounts and audits

• Ensure proper records are kept and effective financial procedures are in place

• Participate in other tasks as arise from time to time, such as interviewing new Trustees, helping with fundraising events

• Act as an ambassador for our cause and for AzuKo

QUALITIES

Essential

• Proven ability to communicate financial information

• Analytical and evaluation skills, demonstrating good judgement

• Competent IT and spreadsheet skills

• Experience of payroll and accounting systems

• Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

Desirable

• Qualified accountant with demonstrated commercial awareness

• Knowledge the charities Statement of Recommended Practice (SORP)

WHO ARE WE LOOKING FOR?

We expect all team members to share our values. All AzuKo trustees are active in advocating, fundraising and networking.

THE IMPACT OF THIS ROLE

Our work supports the homeless, landless and those living in housing poverty. Contributing to AzuKo means building a fairer world for all.

WHY BE A TRUSTEE

As a small charity AzuKo recognises the great work, time and commitment of our Board. This position is an opportunity to:

• Give back to a charity that is dedicated to creating positive impact

• Enhance your CV and open doors to new career paths

• Make a difference to those in need

• Learn about the strategy side of charities

• Utilise your experience and skills within the voluntary sector

• Work with an interesting team from diverse backgrounds

HOW TO APPLY

Application is by CV and supporting statement outlining the reasons for your interest in this Treasurer role. Submit your application via our website.

• Application deadline: Rolling
• Interviews via telephone and Zoom

AzuKo is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religious belief, sexual orientation or age. We value and respect all differences in people (seen and unseen).

Job Description

We are looking for a Volunteer Paid Ads & Media Buyer to plan and manage ethical paid digital campaigns that support fundraising, volunteer recruitment, and public awareness.

You will work with the Digital Marketing Director and Digital Marketing team to create ads that reach the right audiences while upholding trauma-informed, safeguarding, and ethical standards.

This role focuses on campaign planning, optimisation, and impact measurement rather than commercial metrics.

Key Responsibilities

• Plan and manage paid digital campaigns across social media, search, and display platforms
• Create and optimise campaigns to support fundraising, volunteering, and public education
• Collaborate with designers and copywriters to produce ethical and compelling ad creatives
• Test and analyse audiences, messaging, and creatives to improve performance
• Track campaign metrics such as reach, conversions, and cost per action
• Ensure campaigns comply with safeguarding, data protection, and platform policies
• Document processes for transparency and learning
• Work with analysts and campaign teams to report on results and insights

What We’re Looking For

• Experience or interest in paid digital advertising and campaign management
• Familiarity with platforms such as Meta Ads, Google Ads, or similar
• Ability to manage budgets and optimise campaigns responsibly
• Understanding of performance metrics, testing, and reporting
• Comfort working with sensitive subject matter
• Experience in nonprofit or social impact campaigns is helpful but not required

What You’ll Gain

• Founding experience managing paid campaigns for a social impact organisation
• Leadership exposure in ethical advertising and campaign strategy
• Opportunity to influence how resources are used for outreach and engagement
• Hands-on experience working across creative, analytics, and campaign teams
• Priority consideration for future paid roles when funding becomes available

The Deputy Treasurer aids the Treasurer in fulfilling their duties. The Treasurer is responsible for overseeing financial strategy, governance, and compliance. The Treasurer role exists to ensure that the Pagan Federation’s finances are kept in good order and that we remain a financially sustainable organisation which supports its members effectively and meets its aims and objectives. This also includes ensuring that the PF meets its statutory obligations by submitting annual returns and accounts to the Charity Commission, and advising the Board on financial matters. This is a critical role which requires a financial background, preferably in non-profit/charity accounting. The Deputy Treasurer also aids the Treasurer in managing a team of treasurers who each maintain and keep appropriate financial records for individual teams within the Pagan Federation. 

Your line manager is the Treasurer.

You must not have an IVA, bankruptcy or conviction to apply for this role.

You will help the Treasurer to:

• Lead on financial strategy, ensuring alignment with the charity’s objectives and sustainability. This includes overseeing the production of an annual budget and propose its adoption at the last meeting of the previous financial year. 
• Ensure the charity has an appropriate reserves policy and finance manual.
• Liaise with relevant staff, trustees and/or volunteers to ensure the financial viability of the organisation and that all record keeping is kept in accordance with relevant legal requirements.
• Make trustees aware of their financial obligations and take a lead in interpreting financial data to them.
• Regularly report the financial position at trustee meetings (balance sheet, cash flow, fundraising performance etc).
• Monitor financial risks and recommend mitigation strategies 

Ensure compliance with specific legal and regulatory requirements including the submission of annual returns and accounts to the Charity Commission.  This includes:

• Overseeing the preparation of the annual report and accounts in line with charity law.

• Ensuring the annual report and accounts are independently examined or audited as required

• Timely submission of annual report and accounts to the Charity Commission

Ensure proper records are kept and that effective financial procedures and controls are in place, ie:

• Cheque signatories

• Purchasing limits

• Purchasing systems

• Petty cash/ float

• Others as appropriate
   

You will also:

• Appraise the financial viability of plans, proposals and feasibility studies.

• Lead on appointing and liaising with auditors/an independent examiner.

• Undertake bookkeeping duties and/or oversee the finance volunteer(s) ensuring posting and bookkeeping is kept up-to-date.

• Maintain the petty cash system and regularly process petty cash claims.

• Regularly carry out reconciliations/ oversee regular reconciliations.

• Arrange payments to creditors as appropriate and arrange appropriate signatures on payments.

• Raise invoices for paid services provided by us, i.e. advertising space in Pagan Dawn.

• Make the necessary arrangements to collect payments from debtors and bank payments promptly.

• Provide training and guidance on financial procedures and compliance

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Job description

Quilombo UK is looking for a Bid Writer (Grant & Funds), who loves to face work challenges; to join their growing team.

The Bid Writer (Grant & Funds) will play a critical role by assisting the manager to prepare the proposal that helps the organization to further develop and establish.

This role offers a great opportunity for the right person who is looking to; gain experience in the Third Sector; love to 'give back to their community'. The role is for you if you are looking for flexibility and autonomy. Where necessary specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Apart from writing proposals, you will also be reviewing and editing previously written content wherever necessary.
• Working with other team members to produce bid responses and writings
• Helps in writing funding applications for the varied projects that we run in order to meet our organisational objectives.
• Also helps in presentations and all supporting documentation.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• You must be based in the UK
• You will need to have good written skills
• Able to write effective, concise and compelling content
• You will be self-starting and willing to research and look for new funding opportunities that match our aims and objectives;
• Ability to work on tight deadlines
• Well organized, proactive and able to deliver tasks efficiently.
• Able to speak confidently with a variety of stakeholders.
• Good time-management skills.
• Proficiency in Microsoft Word and excel.
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.

The volunteering program with Quilombo UK requires a minimum of 16 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday (2 times a week).

Please note that this is a volunteering unpaid role.

Job Types: Part-time, Volunteer

Benefits: Work from home

Experience:

• Technical Writing: 2 years (preferred)

Work Location: Remote

Closing Date:

We are reviewing applications on a rolling basis and applications will be reviewed as they are received.

The Role:

We are currently seeking a Finance Trustee to join our Board as Treasurer. It’s a voluntary role that requires a committed individual with financial expertise to take a collaborative approach, supporting our Trustees, our Head of Finance and Governance, and our management team to oversee the financial affairs of our charity and ensure that they are legal, constitutional, and within accepted accounting practice.

Our Organisation:

Greener and Cleaner delivers locally but thinks, and influences, nationally. Our vision is greener, healthier, better connected communities across the UK. We seek to achieve this through normalising 360-degree sustainable living, bringing the community together to make changes that can deliver a big impact. We have a non-judgemental peer-to-peer approach, so that all elements of the community feel empowered to take action in how they live, work, and play and in how they use their voice to push for change.

Treasurer Role:

The primary role is to ensure alongside other Trustees that they accept ultimate responsibility for the affairs of G&C and ensure that it is solvent, well run, and delivering the charitable outcomes for which it has been set up. As well as fulfilling the duties of a Trustee, the Treasurer ensures that effective and appropriate financial measures, controls, and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation.

• Overseeing the presentation of budgets, internal management accounts, and annual financial statements, as produced by the finance team or others where appropriate, to the Board of Trustees
• Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place. 
• Liaising with any paid staff about financial matters, as appropriate.
• Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management. 
• Overseeing financial controls and adherence to systems. 
• Drawing any major financial concerns to the attention of the trustee and the management team.
• Ensuring that the charity has appropriate reserves in line with its reserves policy, and monitoring and advising on the financial viability of the charity. 
• Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process.
• Ensuring that the charity has an appropriate investment policy and that investments and assets are maximised.
• Leading on the appointment of and liaison with external auditors. 
• Overseeing the development and implementation of systems for appraising, mitigating, and reporting corporate risk. 
• Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies – for example, the Charity Commission and/or the Registrar of Companies.
• Keeping the board informed about its financial duties and responsibilities.
• Supporting other Trustees in understanding the charity’s financial position and decision making.
• Contributing to the fundraising strategy of the charity and its ethical fundraising policy.
• Making a formal presentation of the accounts at the Annual General Meeting and drawing attention to important points in a coherent and easily understandable way.

The Person We’re Looking For:

• A finance professional with a firm understanding of charity finance and some experience of fundraising and pension schemes.
• Knowledge of charity fundraising, bid writing, and/or other income generation and/or securing funding through creation or leveraging of partnerships and networks (at a national or local level).
• A strategic thinker with an ability to balance risk and opportunity and the skills to analyse proposals and examine their financial consequences.
• Clear communicator with the ability to explain financial information to members of the Board and other stakeholders.
• Willing to play an active role in areas such as forecasting, setting budgets, and liaising with auditors.

In addition, the Treasurer will also have the responsibilities and qualities of all Trustees.

Responsibilities of All Trustees:

• Demonstrating a commitment to G&C’s objectives
• Contributing to setting the strategic goals and monitoring performance by active participation in Board discussions and decision-making
• Actively assisting the charity to build their connections and partnerships for the purposes of most effectively delivering their goals and fundraising
• Ensuring that G&C complies with its governing documents, the law, and all other relevant documentation
• Helping to identify risks and ensuring appropriate controls are in place
• Helping the Board to make sound decisions by making available their own personal knowledge and experience
• Assisting the Chair to appoint and appraise the performance of the Senior Leadership Team members
• Sharing relevant skills and expertise with the Senior Leadership Team members
• Making all reasonable efforts to attend Board meetings, away days, development meetings, publicity events, and other such public functions as requested by the Chair
• Ensuring the charity’s focus on equality, diversity, and inclusion remains at the heart of its strategy and delivery

Trustee Person Specification:

In addition to the Treasurer role specific above, our Trustees will ideally also demonstrate the following:

• A commitment to the objectives and activities of G&C
• A willingness to devote time and effort to G&C beyond attending board meetings
• Have strategic vision, an ability to think creatively, and an appropriate level of financial literacy
• Understanding of and acceptance of the legal duties, responsibilities, and liabilities of their position
• Have good independent judgement
• Be willing to effectively act as part of a team
• Adhere to the Nolan Principles of public office: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership
• A willingness to allow the Employee/s to make reasonable decisions and to act within the limits prescribed by the Board

To Apply:

To see the full job advertisement with details on how to apply, and to learn more about the role and our organisation, please see the attached supporting documents.

Volunteer Bid Writer – Children With Voices

Position Overview:

Children With Voices, a dynamic and community-driven charity committed to supporting vulnerable individuals and families, is seeking a motivated and skilled Volunteer Bid Writer. This role is instrumental in securing funding opportunities, grants, and partnerships to ensure the continuous growth and success of the charity's initiatives.

Responsibilities:

1. Research and Identify Funding Opportunities:

  - Conduct thorough research to identify potential funding sources, grants, and partnership opportunities aligned with Children With Voices' mission and projects.

2. Proposal Development:

  - Collaborate with the charity's leadership team to gather information on projects and programs requiring funding.

  - Develop compelling and well-articulated grant proposals, ensuring alignment with donor guidelines and requirements.

  - Craft persuasive narratives that effectively communicate the impact of Children With Voices' activities.

3. Grant Application Submission:

  - Prepare and submit grant applications within specified deadlines, adhering to all application guidelines and requirements.

  - Maintain accurate records of submitted proposals, deadlines, and communication with funding bodies.

4. Relationship Building:

  - Establish and maintain positive relationships with potential donors, grant-making organisations, and other stakeholders.

  - Engage in effective communication to convey the charity's mission and project goals.

5. Collaboration and Coordination:

  - Work closely with the fundraising team and project managers to gather necessary information for proposals.

  - Collaborate with other team members to ensure the integration of programmatic and financial data in grant applications.

Qualifications:

- Excellent written and verbal communication skills.

- Previous experience in grant writing, proposal development, or related fields is desirable.

- Strong research skills to identify relevant funding opportunities.

- Ability to work independently and meet tight deadlines.

- Detail-oriented with strong organisational and project management skills.

- Passion for the mission and values of Children With Voices.

Time Commitment:

Flexible, with an estimated commitment of 5-10 hours per week.

Location:

This role can be performed remotely, with occasional virtual or in-person meetings as needed.

Benefits:

- Opportunity to contribute to a meaningful cause and make a positive impact.

- Gain valuable experience in grant writing and fundraising within a charitable organisation.

- Develop and enhance your skills in communication, research, and project coordination.

- Travel expenses are paid and you will have a healthy meal!

Volunteer Grant Officer

Southwark Tenants’ Federation – Grassroots Housing Advice Charity

Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer

About Us

We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.

Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.

The Role

We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.

You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.

Key Responsibilities

• Research grant funding opportunities suitable for a grassroots, tenant-led organisation
• Draft and submit grant applications to trusts, foundations, and statutory funders
• Maintain a simple funding pipeline and track deadlines
• Work with staff and volunteers to gather service data, outcomes, and case studies
• Assist with basic funder monitoring and reporting

About You

Essential:

• Strong written communication skills
• Good organisational skills and reliability
• Commitment to social justice and housing rights

Desirable (but not essential):

• Experience of grant writing or fundraising
• Knowledge of social housing, tenant organisations, or advice services

We particularly welcome applications from people with lived experience of social housing.

What We Offer

• Flexible volunteering hours
• Support, supervision, and guidance
• The opportunity to contribute to a unique and historic tenant-led organisation
• Experience in grant writing within the voluntary and housing sectors
• References provided where appropriate

Regional Officers oversee chapters within a certain region. They provide support and guidance to the Presidents (and the rest of committee if needed) including advice and signposting as needed. They can also provide hands on support if requested. They should encourage chapters to collaborate including the sharing of resources, socials, fundraisers, training and events.

YMCA Worcestershire is looking for enthusiastic and reliable Events Volunteers to support our fundraising activities throughout the year. Our events help raise vital funds to support young people across Worcestershire, providing safe accommodation, guidance, and opportunities to help them build brighter futures.

What you’ll do

As an Events Volunteer, you’ll have the chance to learn the ins and outs of fundraising events while supporting our team with things such as:

• Event set-up and pack-down

• Welcoming and supporting participants

• Helping with registration desks

• Assisting with activities and stalls

• Supporting fundraising activities on the day

• Creating a positive and welcoming atmosphere for attendees

Upcoming events you could support

We have several exciting events coming up, including:

• Race for Change – Sunday 21st June

• Family Fun Day – Saturday 4th July

• Sleep Easy – Saturday 17th October

…and more events currently being scheduled throughout the year!

Why volunteer with us?

Volunteering with YMCA Worcestershire is a great opportunity to:

• Give back to your local community

• Gain hands-on experience in fundraising and event management

• Meet new people and work as part of a friendly team

• Support vital services that help young people across Worcestershire

Whether you can help at one event or several, we’d love to hear from you.

Get involved

If you’re interested in becoming one of our Events Volunteers, please get in touch to register your interest and find out more.

Join us and help make our events a success while making a real difference to young people in Worcestershire.

Solihull Council is seeking a Chair of the Chelmsley Wood Neighbourhood Board to lead the delivery of the Pride In Place Programme in the area. This is an important opportunity to play a central part in shaping long-term improvements in the community, supported by £20 million government investment over the next 10 years.

Our ideal candidate is someone who is passionate about Chelmsley Wood and wants to help make positive, lasting change for the community.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a proactive, organised, and supportive Volunteer Campaign Support Coordinator to oversee and assist with live prize draw campaigns on the platform.

This role focuses on ensuring creators feel supported throughout their campaign, that key communications are delivered on time, and that each live draw runs as smoothly and successfully as possible.

Key Responsibilities

• Monitor and support all live prize draw campaigns on the platform

• Liaise with creators throughout the live campaign period to provide encouragement, guidance, and practical support

• Schedule, diarise, and send campaign communications using approved templates

• Coordinate with internal team members when campaigns go live

• Provide reminders, tips, and prompts to help creators maximise engagement

• Respond to creator enquiries and provide assistance as needed

• Conduct support calls where appropriate

• Maintain accurate records of communications and campaign progress using our CRM management system

• Ensure all tasks are completed in a timely and professional manner

Skills and Experience Required

Essential:

• Strong customer service experience

• Excellent written and verbal communication skills

• Confidence using computers and online systems

• Experience using a CRM or similar database system

• Strong organisational skills and attention to detail

• Ability to manage multiple tasks independently

• Supportive, positive, and professional approach

• Reliable and proactive working style

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience supporting clients, customers, or account holders

• Experience working remotely within a team

• Interest in charitable or social impact work

Working Arrangement

• Fully remote position

• Flexible hours depending on the number of live campaigns

• Workload will vary as the platform grows

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in supporting campaigns that raise funds for UK causes

• Gain valuable experience in campaign coordination and client support

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build professional relationships across the charity and creator sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.