Volunteer volunteer roles

Age UK Bucks ‘Age Better Bucks’ volunteers will support local older people to achieve personal goals – by helping them navigate and take advantage of a Support Plan devised by as community worker, that is designed to help them meet the challenges of older age.

This could be by phoning them to provide encouragement, explanation and support, and to check on progress, and also to help them with attendance at appointments and going to new groups or activities.

What do Age Better Bucks Volunteers do?

• Work with the Community Support Connector from Age UK Bucks to accept a client and understand their goals and support plan – and which services they have been referred to for support
• Contact the client to introduce yourself, and explain what you can help them with and if that’s OK with them
• Agree how your support is best provided – e.g. weekly calls for progress and encouragement, or help with something specific on their plan. That could be a home visit (if appropriate) to help them make a call or prepare for an appointment; attend a group or activity with them; or help them take a bus etc.
• Report back to the Community Support Connector if there are any issues or concerns and agree when your support can stop
• Ideally, you’d support a few clients each week or month, depending on how much time you have

The role is to support and help the client to access the referrals and support put in place for them – and not to support them with care or specific needs yourself. Referrals might be to local care services, to local groups or clubs, or to an occupational therapist for home adaptations, other voluntary organisations and support groups etc.

Our Age Better Bucks Service

Age Better Bucks supports over 65s who could benefit from extra support to manage their well being and remain independent. It is for older people experiencing challenges or need extra support to stay independent and well – for example increasing loneliness/isolation; bereavement; health/mobility decline; mood change.

Our team of support workers will assess their needs and circumstances specific to them, and develop an action plan with them to ensure more support and help can be arranged. We check in with the client after 6 weeks to see how they are getting on, and after 6 months to see how they are and check if anything has changed, got worse or improved.

The service is designed to give people the tools, contacts and support to make positive changes and especially to tackle the impact of loneliness and isolation.

An action plan, or support plan, will be devised with all clients, identifying their main goals based on their individual needs and challenges, and referring them, with their consent only, to other services and support we agree can help. At this stage we’ll assess if a volunteer like you can help then take full advantage of this support.

What you will get out of it

• Join an enthusiastic team of people who want to make a difference
• It's a great way to support older people making a real difference to their lives
• You'll be giving something back to your community
• You get to be part of Age UK Buckinghamshire's volunteer team
• We will reimburse reasonable, approved out of pocket expenses
• Volunteers tell us they find Volunteering really rewarding and get lots out of it themselves
• You will be fully supported by our Team and wider Age UK Buckinghamshire support.

What is expected of me?

We tell you about each client and ask if you’d like to take it up. You would then arrange and complete the call or visit when convenient. The work you do is conducted in line with guidance we provide and you must comply with necessary procedures including Data Protection/Confidentiality and Personal Safety.

After the visit/contact you will complete and submit a contact form. Volunteers complete relevant training, provide references and complete a DBS check.

Key skills and requirements

• Good listener, clear communicator and able to maintain confidentiality. A good conversationalist!
• Ability to lead the conversation, provide feedback to the team and summarise the conversation.
• Non-judgmental. Able to respect others’ differences and choices
• Patient, flexible and reliable
• Able to work independently with guidance and support
• Ability to travel around the area to visit people
• A regular commitment to give 1-2 hours a week would be appreciated but the role is flexible, you can work from home, do visits, only make calls, whatever works for you.
• An interest in helping older people live the lives they want

Befriending Volunteer 

Would you like to offer companionship to someone who feels lonely, help them rebuild confidence, reconnect with their community, or simply brighten their week with a friendly chat? 

What do Befriending Volunteers do?

Our volunteers support older people (50+) who may be feeling lonely, isolated, or cut off from their usual activities. Volunteers help clients rebuild confidence, reconnect socially, and enjoy meaningful conversation. 

Support can take different forms depending on the client’s needs: 

Short-term Face-to-Face Support (up to 6 months) 

• Visiting someone regularly to help them work towards personal goals 

• Encouraging confidence to get out and about again 

• Supporting them to re-engage with interests, community groups, or social activities 

Long-term Befriending (for those most isolated) 

• Providing stable, ongoing social support 

• Regular facetoface or telephone companionship 

• Building a consistent and trusting relationship 

National Telephone Befriending 

• Offering friendly conversation over the phone 

• Providing regular social contact for people unable to meet in person 

This is a rewarding and varied volunteer role where every person you meet will be different — and you’ll have the chance to make a meaningful difference to their wellbeing. 

What you will get out of it

• A chance to support older people and make a real positive impact 

• A meaningful role where relationships grow and confidence returns 

• Opportunities to meet new people and experience new things 

• Being part of Age UK Buckinghamshire’s volunteer team 

• Full training, ongoing support, and guidance from your Outreach Support Worker 

Our volunteers tell us they find befriending incredibly fulfilling and often get as much from the relationship as the client does 

What is expected of me?

• We will talk you through each potential match before you decide to take it on 

• Most volunteers commit around 1–2 hours a week 

• Shortterm matches typically last up to 6 months; longterm befriending is ongoing 

• Time may be spent visiting someone at home, accompanying them to a local activity, or chatting with them by phone 

• Volunteers complete a short online training program and provide references 

• A DBS check will be required (provided at no cost) 

Who can volunteer?

If you are warm, friendly, patient, and enjoy chatting with people, this could be the role for you. You do not need any formal qualifications, just a desire to support someone who is feeling vulnerable or alone. 

How will I be ending homelessness?

As a Health & Wellbeing Support Volunteer, you will use your professional skills and experience to support Crisis members in accessing healthcare and overcoming some of the barriers that people experiencing homelessness can face when engaging with health services.  

You will also play a key role in supporting the delivery of health and wellbeing services at Skylight. By helping to organise activities, workshops and health-related events, maintaining accurate records, and building positive relationships with local healthcare providers and partner organisations, you will contribute to improving members' access to healthcare and opportunities that support their overall wellbeing. 

The role is varied and rewarding, combining administration, research, communication and event coordination. You may support the team by contacting healthcare organisations, gathering information about local services, assisting with referrals, helping to organise and facilitate health and wellbeing events, and ensuring staff and members have the information and resources they need to achieve positive outcomes and move towards ending homelessness. 

What will I be doing?

Tasks might include: 

• Assisting with the administration and coordination of health and wellbeing activities and events.  
• Contacting healthcare organisations, community partners and service providers to gather information and support member access to services.  
• Helping to coordinate appointments, workshops, health promotion sessions and wellbeing events.  
• Maintaining accurate records and updating internal databases and spreadsheets.  
• Supporting the promotion of health and wellbeing activities to members.  
• Preparing resources, information packs and promotional materials.  
• Monitoring attendance and gathering feedback from activities and events.  
• Supporting the planning and delivery of Wellbeing days and community events.  
• Researching local healthcare services, wellbeing initiatives and community resources.  
• Providing general administrative support to the Health & Wellbeing Coordinator.  
• Building and maintaining positive relationships with healthcare providers and community organisations.  
• Supporting the Health & Wellbeing Coordinator to identify new health and wellbeing opportunities for members.

Who are we looking for? 

To be successful in this role we are looking for someone who: 

• Has good communication and interpersonal skills. 
• Is confident using email, telephone and Microsoft Office applications and willing to learn Canva. 
• Has good organisational skills and can manage a range of tasks. 
• Is able to build positive relationships with people from diverse backgrounds. 
• Is friendly, approachable and non-judgemental. 
• Is reliable and able to work independently as well as part of a team. 
• Has an interest in health and wellbeing and supporting people experiencing homelessness. 
• Is comfortable speaking with healthcare professionals and community organisations. 
• Pays attention to detail and can maintain accurate records. 
• Understands the importance of confidentiality and data protection. 
• Is passionate about supporting Crisis and our members to end homelessness. 
• We would love it if you had any of the following: 
• Experience working, volunteering or studying in health, social care, community services or a related field. 
• Experience supporting events, projects or administrative tasks. 
• Knowledge of local health and wellbeing services. 

Description

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us!

Description

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us!

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager. 

**Tasks you could get up to whilst volunteering could include:**

- Serving customers on the till
- Taking stock donations from the public
- Tagging and steaming stock for the shop floor
- Dressing the window displays
- Asking people to join us as a volunteer

**As a Retail Volunteer you will be:**

- Friendly and Approachable
- Reliable, Kind and Patient
- A good communicator (including listener)
- Willing to volunteer within guidelines and to take direction where necessary
- Accepting of others who might be different to yourself

**As a Mencap volunteer you will:**

- Make new friends and raise important funds for people with a learning disability
- Get reasonable out-of-pocket expenses in line with our policy e.g. travel
- Receive full Training and support
- Volunteer alongside other people
- Have a chance to give back your local community

**About Mencap**
Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us!

Description

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us!

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager.

 **Tasks you could get up to whilst volunteering could include:**

- Serving customers on the till
- Taking stock donations from the public
- Tagging and steaming stock for the shop floor
- Dressing the window displays
- Asking people to join us as a volunteer

**As a Retail Volunteer you will be:**

- Friendly and Approachable
- Reliable, Kind and Patient
- A good communicator (including listener)
- Willing to volunteer within guidelines and to take direction where necessary
- Accepting of others who might be different to yourself

**As a Mencap volunteer you will:**

- Make new friends and raise important funds for people with a learning disability
- Get reasonable out-of-pocket expenses in line with our policy e.g. travel
- Receive full Training and support
- Volunteer alongside other people
- Have a chance to give back your local community

**About Mencap**
Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us!

Royal Trinity Hospice's Patient and Family Support team offer psychological support and counselling to individual patients, as well as family members who have been affected by a patient’s illness. 

We are looking for qualified volunteer supervisors to join our Bereavement Service. As a volunteer supervisor, you will provide group supervision to our trainee and qualified volunteer counsellors.

Key responsibilities of the role:

· Facilitating fortnightly/monthly group supervision sessions for trainee and qualified volunteer counsellors

· Creating a safe, supportive and reflective working environment

· Facilitating discussions around client work, ethical dilemmas, and professional development

· Encouraging self-awareness, critical thinking, and the integration of theory and practice

· Providing constructive feedback and guidance to trainees

· Monitoring trainee progress and identify areas for development

· Providing reports to support clinical placements as required

Essential criteria:

· A qualified counselling supervisor, with a recognised counselling and supervision qualification (We may be able to consider someone working towards a supervision qualification)

· A member of a relevant professional body (e.g. BACP, UKCP) and able to adhere to their ethical framework

· Significant experience in providing counselling supervision, particularly in a group setting

· Demonstrable experience of counselling theory, practice and ethical guidelines, especially around bereavement and loss

· Excellent communication, interpersonal and facilitation skills

· The ability to create a safe and supportive learning environment

· A commitment to ongoing professional development

· IT literacy and the ability to maintain clear and accurate records

About us:

Tell My Truth and Shame the Devil C.I.C. is a pioneering Podcast/YouTube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers to share their lived experiences, highlight systemic frustrations, and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills, and interactively participate in our Alchemic 369 Book Club, where members engage in weekly discussions, debates, and critical analysis of African, Caribbean, and world history, Ifa, classics, and political thought. Members sharpen their reading, reasoning, and imagination skills, with opportunities to engage directly with authors, attend highly subsidised plant-based transformative retreats, and become part of a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C. building a movement that combines healing, re-education, and empowerment.

Our content focuses on:

• Survivors of CSA, RSA, CT, and CA
• Whistleblowers and retired experts
• Generational trauma and healing
• Youth empowerment and education
• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice, and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

To support the procurement and supply chain activities required to develop and operate the IFA Retreat by coordinating purchasing, supplier relationships, inventory management, and procurement administration, ensuring resources are sourced efficiently, ethically, and cost-effectively.

About the role:

As a Volunteer Procurement & Supply Chain Officer, you will support the day-to-day procurement and supply chain operations that underpin the development and future operation of the IFA Retreat.

Working closely with senior leadership and other departments, you will help source products and services, maintain supplier records, coordinate purchasing activities, monitor inventory, and ensure procurement processes are followed consistently.

You will contribute to the procurement of construction materials, accommodation furnishings, restaurant supplies, retreat equipment, maintenance items, gift shop stock, and operational resources while helping maintain accurate procurement documentation and supplier information.

This is an excellent opportunity for someone looking to gain practical procurement and supply chain experience while contributing to a meaningful social impact project.

Key Responsibilities

• Support procurement activities from sourcing through to purchase.
• Research and identify suitable suppliers and obtain quotations.
• Maintain supplier databases and procurement records.
• Assist with supplier onboarding and relationship management.
• Coordinate purchase requests and track procurement progress.
• Monitor inventory levels and assist with stock control processes.
• Support the maintenance of procurement policies and procedures.
• Help ensure purchasing activities remain within agreed budgets.
• Assist with evaluating supplier performance and identifying improvement opportunities.
• Liaise with internal teams to understand procurement requirements.
• Prepare procurement reports and maintain accurate documentation.
• Support continuous improvement of procurement and supply chain processes.

Ideal Candidate

• Passionate about organisation and operational efficiency.
• Strong attention to detail and excellent organisational skills.
• Interested in supporting African development and cultural preservation projects.
• Comfortable working collaboratively across different teams.
• Able to prioritise multiple tasks and meet deadlines.
• Enjoys problem-solving and improving processes.
• Comfortable working in a volunteer start-up environment.
• Committed to supporting the organisation as it grows.

Experience & Skills

• Experience in procurement, purchasing, supply chain, logistics, administration, or inventory management.
• Good organisational and administrative skills.
• Experience maintaining records and documentation.
• Strong communication and relationship-building skills.
• Ability to compare quotations and support purchasing decisions.
• Understanding of inventory management principles.
• Good Excel and Microsoft Office skills.
• Experience using procurement or inventory management systems is desirable.
• Knowledge of Nigerian suppliers or procurement markets is advantageous.
• Familiarity with Yoruba culture, Ifa traditions, or African cultural projects is beneficial but not essential.

What You Will Gain

• Practical procurement and supply chain experience.
• Experience supporting a large-scale international development project.
• Opportunity to develop supplier management and negotiation skills.
• Portfolio-building experience in procurement operations.
• Experience working within a growing social enterprise.
• Networking opportunities across multiple organisational departments.
• Professional mentoring and development.
• Opportunity to influence operational systems within a purpose-driven organisation.
• Potential future paid opportunities and long-term career pathways.
• Direct pathway into future paid roles.
• The opportunity to help build a nationally recognised healing, education, and survivor-support platform.
• COS opportunities for top-performing staff members.

This role is designed as a long-term pathway opportunity to a paid position and lifestyle transformation.

We don't operate on individualism—we build through collectivism. As the platform grows, your role, influence, and opportunities grow with it.

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work.
• Are uncomfortable following established procurement processes.
• Prefer working without documentation or record keeping.
• Are seeking immediate paid employment.
• Are uncomfortable working within a growing start-up environment.

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available).
• A short introduction about yourself.
• Why this mission resonates with you.
• Any relevant experience, skills, ideas, or vision you would bring to the role.

We welcome individuals who are passionate about helping create platforms that inspire healing, justice, truth, education, empowerment, and lasting community impact. That see themselves transforming their lifestyles to maintain the above for the generations to come.

As a volunteer Activity Worker, you will support the planning and delivery of engaging activities for families. Your role is to promote social interaction, wellbeing, and independence through meaningful and enjoyable activities. 

Key Responsibilities:

· Assist in preparing and facilitating group or one to one activities such as arts and crafts, games, music, exercise, discussions, and outings.

· Encourage and support participation from people we work alongside, adapting activities to meet a range of needs and abilities.

· Build positive relationships with families, promoting dignity, choice, and inclusion.

· Help to set up and tidy away activity materials and spaces.

· Support staff in monitoring and providing feedback on the engagement and wellbeing of participants.

· Maintain confidentiality and always uphold safeguarding and health and safety standards.

· Contribute to a warm, friendly, and respectful environment.

What We’re Looking For:

• Friendly, patient, and approachable with good interpersonal skills.
• Reliable, punctual, and committed to supporting others.
• Creative and enthusiastic about delivering engaging activities.
• Ability to work as part of a team and follow guidance.
• Respect for diversity and a non-judgmental attitude.
• Some experience working with adults and/or children in a care or community setting (desirable).

Training and Support Provided:

• Initial induction and safeguarding training.
• Ongoing support from the Volunteer Coordinator.
• Access to regular check-ins and optional peer support sessions.
• Reimbursement of agreed travel or activity expenses.

Benefits of Volunteering:

· Make a positive difference in the lives of families in your community.

· Gain experience in community engagement and delivering activities.

· Meet new people and develop new skills.

· Be part of a supportive and welcoming team.

Volunteer I&A Telephone Support Assistant

Make a real difference with just a friendly voice and good listening skills.

We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week.

What you’ll do

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

What we offer you

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

About you

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

Two references are required for this role.

As a Tigrinya Interpreter Volunteer, you will be supporting women who speak little to no English and helping them to communicate with others in society. This role is necessary for our service user to feel included as well as supported. This would be a great opportunity for you to meet someone new and make a difference in their time at Hestia!

What you will be doing

• To maintain strict confidentiality and good working relationships
• To be able to meet with client when required for appointments and other professional meetings when needed
• Speech translating along with translating written documents from English to Tigrinya

The skills you need

• Fluent in Tigrinya
• Be understanding and patient, as well as sensitive to service user’s emotions
• A good communicator who is able to create a relaxing and nurturing environment

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Are you a fluent Farsi speaker with a passion for helping others? We are seeking dedicated volunteers to assist women in improving their English language skills. Improving someone’s understanding and spoken English language, will allow individuals to communicate and connect with people in their local community, widen their network of friendships and relationships and provide people opportunity to improve their employability skills.

What you will be doing

• To support people who are not confident with spoken English to develop these skills through conversational English sessions through 1:1 or in small groups.
• Agree a mutual agreeable time and frequency that works for both parties Engage in conversation, allowing the person to feel supported and comfortable to practice speaking English Preparing and delivering sessions independently including setting work and assessing
• To keep records of conversations and update the support worker on progress of sessions.

The skills you need

• Hold a TEFL qualification, or equivalent qualification to support individuals
• Good communication skills
• Ability to provide a supportive and inclusive atmosphere
• Fluent in Farsi and English

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.