Volunteer roles in ,
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Role Profile
Events Coordinator
About the Role
At Living Reasons, we’re reimagining fundraising and entertainment events to be more immersive, inclusive, and inspiring than ever before. From sensory-based experiences to creative challenges and accessible escape rooms, we’re breaking away from outdated models and designing events that are fun, innovative, and impactful.
The Events Coordinator will play a hands-on role in bringing these projects to life. Working closely with the Events & Entertainments Lead, you’ll help plan and deliver exciting events, ensuring everything runs smoothly on the day and that participants and supporters have a memorable experience.
This role is perfect for someone who enjoys organisation, teamwork, and creativity — someone who likes to see an idea grow into a successful event.
Key Responsibilities
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Work with the Events & Entertainments Lead to plan and deliver specific events and challenges.
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Help ensure events are well-organised, including:
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Preparing and checking event locations
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Allocating roles and tasks to volunteers and staff involved
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Coordinating logistics before and during events
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Support with Health & Safety, insurance, and accessibility requirements (with guidance).
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Work as part of a team of multiple Event Coordinators, collaborating and sharing tasks.
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Take initiative in your area of responsibility, while knowing when to seek support or guidance.
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Analyse and report on the success of events, sharing feedback with the wider team to improve future activities.
What We’re Looking For
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Strong organisational skills and attention to detail.
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Ability to work as part of a team, while also being comfortable taking initiative.
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A practical, solution-focused mindset to keep events running smoothly.
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Good communication skills and a willingness to engage with volunteers, staff, and supporters.
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Enthusiasm for creativity, accessibility, and inclusivity in events.
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Reliability and a positive, can-do attitude.
What You’ll Gain
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Experience in planning and delivering creative and accessible events.
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The chance to work as part of a supportive, fun, and innovative team.
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Opportunities to develop leadership, organisation, and communication skills.
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Insight into event planning and fundraising from the inside.
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The satisfaction of knowing your work directly supports Living Reasons’ mission.
Interested?
If you’d like to play a key role in making our events a success — and be part of a team creating unique experiences that raise vital funds — we’d love to hear from you.
To create equality and equity in all areas of society, opening opportunities that are less damaging and focused on the person as a whole.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
At Living Reasons, we want to change the face of fundraising and entertainment events. We’re not interested in repeating outdated models — instead, we want to create immersive, innovative, and accessible experiences that engage supporters in brand new ways.
The Events & Entertainments Lead will play a key role in making this vision a reality. You’ll oversee events and entertainment coordinators working on specific projects, ensuring events are well-planned, properly funded, safe, and accessible to all. At the same time, you’ll work with the wider team to design bold, creative, and inclusive experiences — from accessibility-led escape rooms to sensory events, to interactive challenges inspired by shows like The Traitors.
This role is about big thinking, imagination, and leadership. It’s perfect for someone who wants to push boundaries and reimagine what fundraising and entertainment events can look like.
Key Responsibilities
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Oversee and support Events & Entertainments Coordinators delivering specific projects.
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Ensure all events are effectively planned and funded, including managing:
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Health & Safety requirements
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Insurance needs
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Accessibility and inclusivity considerations
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Work with the wider Events, Entertainments & Challenges team to design new, engaging opportunities for supporters.
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Develop immersive, creative experiences that break the mould of traditional fundraising events.
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Build and lead a team of creative volunteers, supporting them to contribute ideas and take ownership of projects.
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Help ensure events raise vital funds to support Living Reasons’ work, while also being enjoyable, inclusive, and meaningful for all participants.
What We’re Looking For
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A creative thinker who sees beyond traditional event formats.
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Strong organisational and planning skills.
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Ability to lead and inspire a team of coordinators and volunteers.
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Confidence in problem-solving and thinking outside the box.
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A commitment to accessibility and inclusivity in every project.
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Enthusiasm for fundraising and creating unique supporter experiences.
What You’ll Gain
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A chance to develop and showcase leadership, event management, and creative design skills.
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Experience in building and leading a team of passionate volunteers.
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The opportunity to test bold ideas and bring innovative events to life.
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The knowledge that your creativity is directly supporting meaningful change.
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A supportive, collaborative environment where your ideas are valued.
Interested?
If you’re excited about reimagining events and entertainment, we’d love to hear from you. Bring your ideas, your energy, and your creativity — and let’s design the future of events together.
To create equality and equity in all areas of society, opening opportunities that are less damaging and focused on the person as a whole.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lived Experience Board Member (Advisory Role)
About the Role
At Living Reasons, we believe that real change comes from lived experience. To make sure everything we do is relevant, effective, and grounded in the realities of people’s lives, we are creating a Lived Experience Advisory Board.
This is a non-executive, advisory role. Board members do not carry trustee responsibilities but instead play a vital part in shaping and guiding the organisation. The insights and perspectives of our board members will directly inform the decisions of our trustees, helping us stay focused on what truly matters to the people we support.
How the Board Works
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The board is made up of different lived experience groups, each focusing on particular areas.
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Members can meet in their groups to share experiences, support one another, and identify key issues.
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Groups can also set up their own sub-groups where needed.
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Each group decides what information it wants to share with Living Reasons — members are always in control of their voice.
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From time to time, the full board meets together to discuss wider themes, shared experiences, and how these can guide the direction of Living Reasons.
What You’ll Do
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Share your lived experience in a safe, respectful group setting.
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Take part in discussions, focus groups, and community support activities.
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Contribute to shaping campaigns, policies, and services.
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Review materials, research, and proposals and give feedback to help the organisation grow.
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Be part of a supportive community that uses lived experience to drive meaningful change.
Who We’re Looking For
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People with lived experience of wheel chair use, either:
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through your own personal experience, or
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as a supporter, caregiver, guardian, or family member.
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We will keep these as two separate groups (personal experience, and supporter/caregiver) so that conversations can be open and relevant to each perspective.
Why Join?
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Your experience will drive real change — in Living Reasons and in wider society.
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You’ll be part of a community where lived experience is valued, respected, and heard.
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You’ll have a direct line to trustees and a say in how resources, campaigns, and priorities are shaped.
What is the plan?
The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.
Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:
1) Outdated and damaging employment practices
2) Accessibility to services
3) Limited employment, training and education opportunities
4) Lack of support during times of crisis or need
5) Lack of equity and agency for many people in society
6) Institutional discrimination that is not challenged
7) Abuse of the legal system at all levels
8) Abuse of power in government bodies
9) Poor access to healthcare
10) Unequal treatment of many people in society by large corporations
11) Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life
12) Outdated company engagement with the public
13) Lack of support that is not talked about and not being addressed
Our Living Values -
Creativity
1) Imaginative Development (Individual)
2) Instilled Collaboration (Internal)
3) Changing The Status Quo (External)
Prospectivity
1) What Can You Do (Individual)
2) What Can We Do (Internal)
3) What Can They Do (External)
Revolutionary
1) Inspire With Confidence (Individual)
2) Boundaryless Innovation (Internal)
3) Challenge Traditions (External)
Attentivity
1) Analyse and Redesign (Individual)
2) Rebel and Reform (Internal)
3) Enquire and Reimagine (External)
To create equality and equity in all areas of society, opening opportunities that are less damaging and focused on the person as a whole.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare Merseyside redistributes quality surplus food to over 232 community-based organisations who are working with vulnerable people across the region and parts of North Wales. We are keen to expand our reach, actively looking to recruit charity members who want to help us in our Warehouse, Vans, and Kitchen.
Volunteering with FareShare Merseyside
Our volunteers are at the heart of our service, with an amazing team of almost 100 volunteers, who ensure quality surplus food reaches those most in need in all communities in our region. As a thank you for their support, we hold regular wellbeing social events and offer pathways onto our employability program.
What will I be doing?
- Travelling with designated van drivers to deliver and collect food
- Representing FareShare in a courteous and professional manner at all times
- Supporting drivers to carry out routine checks on the vans, taking responsibility for the vans throughout the day and reporting accidents or damage to the van or other vehicles
- Supporting drivers to complete all relevant paperwork
- Planning routes, sorting food, picking orders, loading and unloading vans
- Assisting with maintenance of the vans including cleaning
What we need you to be:
- Minimum of 18 years old
- Good at map reading and/or able to use a Sat Nav system
- Positive, friendly and enthusiastic about tackling food waste and/or food poverty
- Able to perform physical tasks including lifting and loading
- Good with numbers, identifying different foods, writing clearly
- Able to work effectively and use your initiative in a fast-paced environment
- Able to work well in a team and on your own
- Able to follow FareShare’s policies & procedures
- Flexible – there may be times when we ask you to help on other projects/tasks
What will I get out of it?
- Support and supervision from the Regional Volunteer Manager
- An induction and training for the role
- Reasonable travel expenses and a free lunch
- A fun and friendly place to work
- The opportunity to take on new challenges
- A work reference for those who have satisfactorily committed to at least 3 months
- The opportunity to support a great cause and give something back to your community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
· Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
· Understanding peoples’ support needs and gathering information to assess their circumstances
· Typing written case reports to apply for financial assistance
· Sign-posting to services providing specialist support, such as mental health or housing support
· Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
· Friendly and approachable
· Great written and verbal communication skills
· Non-judgemental
· Reliable
· Basic IT skills
What's in it for you
· Use your skills, knowledge, and life experience to benefit others
· Be part of a friendly and supportive SSAFA team
· Develop your experience and skills which you can highlight on your CV and in job interviews
· Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a fantastic opportunity for a Volunteer Car Drivers to join our team based in Bristol.
Are you ready to make a meaningful impact in your community? Join us as a Patient Transport Volunteer Driver and become a vital part of our Patient Transport Service in your local area. Your commitment will ensure that vulnerable patients can access essential medical appointments on time with ease and comfort.
Our volunteer team is a diverse blend of individuals united by a shared desire to make a positive difference in their communities.
As a volunteer, you'll be the friendly face that patients rely on during their journey to appointments. Your role is simple yet profoundly impactful: providing safe and reliable transportation, while offering reassurance and support during a challenging time in their lives.
No prior experience is necessary - just bring your caring attitude, a 4-5 door car, and some spare time. Whether you're available from the crack of dawn or prefer flexible hours that fit around your schedule, every contribution counts.
By volunteering, you will experience the fulfilment of giving back to your community and supporting the NHS. Join our growing team of compassionate volunteers who are dedicated to enhancing patient care and making a real difference in people's lives.
What benefits can you expect?
·50p per mile with reimbursement for approved expenses
·The chance to make a tangible difference in your local community
·Be a part of our excellent EMED Volunteer Team
·Comprehensive induction, training, and ongoing support
·Opportunities to connect with new people
Other duties include:
·Drive patients to non-emergency appointments
·Assist individuals in accessing vital hospital services
·Coordinate with our dispatch teams for seamless operations
·Foster positive relationships within the community
·Enjoy the autonomy of volunteering independently while knowing you have the backing of a supportive team
What we're looking for:
·A valid driving licence with (no more than 6 penalty points)
·A friendly and empathetic demeanour
·Access to a 4 door (minimum) car
·Alignment with our organization's values
·Basic IT skills (like the use of smartphone)
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
A thriving team committed to pro-actively improving the wellbeing of our communities by enabling access to vital health and care services.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare Merseyside redistributes quality surplus food to over 232 community-based organisations who are working with vulnerable people across the region and parts of North Wales. We are keen to expand our reach, actively looking to recruit charity members who want to help us in our Warehouse, Vans, and Kitchen.
Volunteering with FareShare Merseyside
Our volunteers are at the heart of our service, with an amazing team of almost 100 volunteers, who ensure quality surplus food reaches those most in need in all communities in our region. As a thank you for their support, we hold regular wellbeing social events and offer pathways onto our employability program.
What is a Warehouse Assistant?
As a WA, you would sort the food that we receive from our food partners and pick daily orders for charities. It’s a great way to keep fit and all you need is a sturdy pair of hands!
What will I be doing?
- Working as part of a team to manually sort and store large deliveries of surplus food
- Helping to assemble the daily deliveries of food for local charities and community groups
- Making sure the food is within use by dates and handled safely
- You may also be asked to contact our charity members to talk through the food we have available to create their weekly food order
What we need you to be:
- Able to perform physical tasks including lifting and loading
- Basic literacy and numeracy skills to record quantities and types of food
- Work well as part of a team
- Happy to complete tasks independently according to instruction
- Adaptable – managing surplus can be unpredictable so day to day tasks can vary
- Positive, friendly, and enthusiastic about tackling food waste and food poverty
What will I get out of it?
- A fun and friendly environment
- Be part of a team of like-minded people
- Gain warehouse management skills such as a Level 2 Food Safety and Hygiene certificate and forklift training / such as food safety, and manual handling.
- Working reference available after 3 months in the role
- The opportunity to support a great cause and give back to your community
- Be at the forefront of stopping good food from going to waste
- Reasonable travel expenses and a free lunch
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
· Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
· Understanding peoples’ support needs and gathering information to assess their circumstances
· Typing written case reports to apply for financial assistance
· Sign-posting to services providing specialist support, such as mental health or housing support
· Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
· Friendly and approachable
· Great written and verbal communication skills
· Non-judgemental
· Reliable
· Basic IT skills
What's in it for you
· Use your skills, knowledge, and life experience to benefit others
· Be part of a friendly and supportive SSAFA team
· Develop your experience and skills which you can highlight on your CV and in job interviews
· Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are an award winning charity that provides a school-based 1-2-1 mentoring programme for vulnerable young people, helping them to realise their full potential no matter what their circumstances.
Our mentors are volunteers who give just 1 hour a week to mentor the young person they are carefully matched to.
Through no fault of their own, young people who are care-experienced or facing challenges experience a significant gap in outcomes compared to their peers. They aren’t reaching their potential - but 1-2-1 mentoring can change that. Just one hour a week with a consistent, caring adult can boost confidence, academic performance and open doors to a brighter future.
We’re transforming the lives of the young people we support, recognising their talent, we help them to grow and utilise their abilities. We want everyone to get a fair chance at life.
As a mentor you would provide encouragement, reassurance and a safe space to build confidence and self worth, ultimately helping the young person to unlock their potential.
No prior experience is required - we say that if you care, you qualify! If you are good at listening and keen to make a difference, you can mentor. We will provide excellent training and on going support.
By volunteering as a mentor you really can transform the life of a young person who is facing challenges. You will be a caring, positive, consistent adult , a supportive friend, a role model, and a trustworthy listening ear. We are sure that you will also find the role incredibly rewarding whilst also developing your skills in active listening and empathy.
"Everybody's got something to offer. Everybody's got life skills. It doesn't matter where you come from. It was the best thing that I've ever done."
We are looking to recruit volunteer mentors in different locations in Ealing.
If you would like to help young people flourish and make a positive difference to your local community, please do get in touch!
An hour a week - a lifetime of impact!
Looking to make a real difference and support positive change? Join the GreenLift Hope CIC team and help advance social inclusion and sustainable urban farming! We tackle unemployment and social isolation through micro-agriculture and skills training programs.
In this role, you’ll have the opportunity to deliver hands-on training, manage production processes, and support vulnerable communities. GreenLift Hope offers a supportive environment for learning, growth, and making a meaningful impact together.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are an award winning charity that provide a school-based 1-2-1 mentoring programme for vulnerable young people, helping them to realise their full potential no matter what their circumstances.
Our mentors are volunteers who give just 1 hour a week to mentor the young person they are carefully matched to.
Through no fault of their own, young people who are care-experienced or facing challenges experience a significant gap in outcomes compared to their peers. They aren’t reaching their potential - but 1-2-1 mentoring can change that. Just one hour a week with a consistent, caring adult can boost confidence, academic performance and open doors to a brighter future.
We’re transforming the lives of the young people we support, recognising their talent, we help them to grow and utilise their abilities. We want everyone to get a fair chance at life.
As a mentor you would provide encouragement, reassurance and a safe space to build confidence and self worth, ultimately helping the young person to unlock their potential.
No prior experience is required - we say that if you care, you qualify! If you are good at listening and keen to make a difference, you can mentor. We will provide excellent training and on going support.
By volunteering as a mentor you really can transform the life of a young person who is facing challenges. You will be a caring, positive, consistent adult , a supportive friend, a role model, and a trustworthy listening ear. We are sure that you will also find the role incredibly rewarding whilst also developing your skills in active listening and empathy.
"Everybody's got something to offer. Everybody's got life skills. It doesn't matter where you come from. It was the best thing that I've ever done."
We are looking to recruit volunteer mentors in different locations in Hertfordshire: Stevenage, Tring, Hertford, Cheshunt, and Hemel Hempstead.
If you would like to help young people flourish and make a positive difference to your local community, please do get in touch!
An hour a week - a lifetime of impact!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this role, you will be supporting us with all or some of the following tasks:
• Supporting clients at your service to engage in cooking activities, in a casual setting, encouraging them to socialise in the group and to make something tasty to eat.
• Designing recipes in collaboration with staff and clients each week that meet the needs of the group.
• Collaborating with staff to buy ingredients needed for the activities, using the services Petty Cash.
• Complying with St Mungo’s Policies and Procedures at all times.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are an award winning charity that provide a school-based 1-2-1 mentoring programme for vulnerable young people, helping them to realise their full potential no matter what their circumstances.
Our mentors are volunteers who give just 1 hour a week to mentor the young person they are carefully matched to.
Through no fault of their own, young people who are care-experienced or facing challenges experience a significant gap in outcomes compared to their peers. They aren’t reaching their potential - but 1-2-1 mentoring can change that. Just one hour a week with a consistent, caring adult can boost confidence, academic performance and open doors to a brighter future.
We’re transforming the lives of the young people we support, recognising their talent, we help them to grow and utilise their abilities. We want everyone to get a fair chance at life.
As a mentor you would provide encouragement, reassurance and a safe space to build confidence and self worth, ultimately helping the young person to unlock their potential.
No prior experience is required - we say that if you care, you qualify! If you are good at listening and keen to make a difference, you can mentor. We will provide excellent training and on going support.
By volunteering as a mentor you really can transform the life of a young person who is facing challenges. You will be a caring, positive, consistent adult , a supportive friend, a role model, and a trustworthy listening ear. We are sure that you will also find the role incredibly rewarding whilst also developing your skills in active listening and empathy.
"Everybody's got something to offer. Everybody's got life skills. It doesn't matter where you come from. It was the best thing that I've ever done."
We are looking to recruit volunteer mentors in different locations in Surrey: Guildford, Sunbury, Ash, Esher, Horley, and Redhill.
If you would like to help young people flourish and make a positive difference to your local community, please do get in touch!
An hour a week - a lifetime of impact!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
Remote Family Support Volunteer – Live Chat
We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.
Organisational values:
Mission: We build better family lives together.
Vision: Families should have access to active support and understanding.
Values: Trustworthy, Compassionate and Collaborative
Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.
Supervised by: The Shift Supervisor
Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:
·Provide emotional support to family members via our live chat service
·Use the Family Lives support model and tools to provide an empathic responses
·Ensure that all service users receive a high quality experience
·Sign post users to other agencies for information and additional support
·Complete conversation data records
·Alert the shift supervisor to any difficult situations
General: Volunteers should be willing to:
·Attend the relevant volunteer training
·Maintain confidentiality and adhere to the other policies and procedures of the organisation
·Participate in regular support, supervision meetings and learning sessions as agreed
For home based volunteers only:
·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home
·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties
Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.
Location: working remotely from home
You need to be a UK resident.
Supervision and Support:
·Supervision during shifts
·Debrief after every shift
·1 to 1 supervision every 6 months
·Staff available outside of shift within office hours
·Annual review
The Benefits of Volunteering:
·Satisfaction in making a real and lasting difference to families who are struggling
·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience
·Being part of a team of Family Lives volunteers and staff
·Personal development
·Opportunities to meet and interact with a wide range of people
·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre
·Flexible hours
Volunteer Person Specification. We are looking for individuals who:
·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role
·Have an ability to respond empathically to emotional content
·Good written and verbal communication
·Have good keyboard skills and IT skills, with a minimum of 45 wpm
·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting
·Have a fluent, descriptive and expressive use of English
·Can remain open minded and non-judgemental
·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures
·Willing to commit to attending regular supervision and support sessions
·Willing to work as part of a team
·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.
Our next training groups are:
Tues 16th Sept = Please note different day
Wed 24th Sept
Weds 1st Oct
Weds 8th Oct
Wed 15th Oct
10am - 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Suicide Awareness Prevention UK (SAPUK) is a dedicated, non-profit Community Interest Company (CIC), established in 2016, focused on providing support to individuals dealing with suicidal thoughts and tendencies. Our goal is to guide people from distress toward hope, helping them regain the strength to live their lives to the fullest.
Our Work Environment Includes:
- On-the-job training
- Growth opportunities
- A relaxed atmosphere
- Flexible working hours
Job Description
SAPUK is looking for volunteers to assist with our support services, which run daily from 6am to 11pm. Volunteers will engage through our instant messaging support line, which operates via Meta and offers anonymous communication via our website. The service is managed through a free app, available for download on all smart devices.
Over the years, our dedicated team has supported countless individuals, helping them overcome feelings of distress and guiding them away from the darkness. As a volunteer, you’ll be part of a compassionate team, committed to providing life-changing support.
SAPUK offers regular training to help volunteers enhance their skills and gain invaluable experience. Volunteers will become part of a supportive, collaborative team that prioritizes mental health and the well-being of both those we serve and our volunteers.
Volunteer Requirements:
- A minimum of 6 hours per week (one shift, or split into two 3-hour shifts).
- Flexible shift options to fit your schedule, with shifts ranging from 6am to 11pm.
- We’re looking for individuals who can commit to at least one shift per week, though we’ll work to accommodate your availability.
Shift Patterns Available:
- 6am - 12pm
- 6am - 9am
- 9am - 12pm
- 12pm - 6pm
- 12pm - 3pm
- 3pm - 6pm
- 6pm - 11pm
- 6pm - 9pm
- 9pm - 11pm
Application Process:
- You must be based in the UK (no overseas applications accepted).
- Strong attention to detail and excellent communication skills are required.
- Strong proficiency in English is essential.
- Successful candidates will be contacted to complete an application and confidentiality form and provide two references (one work-related, one educational or work-related).
- Following the submission of the forms and references, we’ll arrange a call to discuss the role, then provide you with a training video.
- Volunteers will be added to our WhatsApp groups, and you’ll begin shadowing more experienced team members before taking on your own chats.
- Shadowing typically requires 9-18 hours, depending on your confidence level.
Please note: This role may be distressing at times. Our team is incredibly supportive, and volunteers are encouraged to reach out to team members whenever necessary.
Person Specifications
If you’re passionate about mental health and want to help those in need, SAPUK is the place for you. As a volunteer, you’ll make a significant difference while joining a caring and selfless team.
Requirements:
- Must be 18 or older.
- Minimum commitment of 6 hours per week, with flexible scheduling options.
- Must have WhatsApp and Facebook (or be willing to get them).
- A working email address and phone number linked to WhatsApp are required.
- Willingness to download an additional app and join multiple WhatsApp groups to communicate with the SAPUK team and support individuals.
Benefits:
- Remote work (work from home)
- Gain valuable experience
- Be part of a supportive team
- Work flexible hours, including days, nights, and weekends
- Volunteer benefits package
Job Type:
- Volunteer
Location:
- Remote (UK-based applicants only)
Job Type: Volunteer
Pay: None (Voluntary)
Expected Hours: Minimum 6 hours per week
Schedule:
- Day shift
- Night shift
- Weekend availability
Licence/Certification:
- DBS (preferred, not essential)
Work Authorization:
- Must be based in the UK
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.