Volunteer roles in brussels

We are looking for a Trustee to join the Board at Ivy Learning Trust, with specific expertise in HR.

This is an exciting time for us as we launch our three-year People Strategy to attract, recruit and retain the best people. Our Trustees will be instrumental in monitoring the performance of this strategy.

You don’t need previous governance experience and full training will be provided. This is a voluntary role, with reasonable travel expenses paid.

About Ivy 

Ivy Learning Trust is a family of 17 primary schools in Enfield and Hertfordshire. We are a non-profit organisation dedicated to providing a great education for children in a warm, welcoming environment, inspiring them to develop a lifelong love of learning.

Ensure the financial soundness of St-Martin-in-the-Fields Charity, one of the UK’s leading charities working to support people experiencing homelessness, as their new Trustee Treasurer.

Location: London

Closing date: 9 a.m. Wednesday 25th June

Time commitment: Equivalent to one day a month

Who we are

St Martin-in-the-Fields Charity exists so that everyone has a place to call home. We help people in vulnerable situations to find and keep a home.

With the help of our supporters, we support frontline workers and organisations across the UK to ensure that everyone experiencing homelessness can secure – and keep – a safe place to live.

About the role

The Board of Trustees is the governing body that takes overall responsibility for the Charity’s work, making sure that all processes and practices are in place to run the Charity effectively.

Trustees provide St Martin-in-the-Fields Charity with vital expertise, experience, insights and commitment essential to the governance of the Charity. It is not an expectation that any one Trustee have all the skills, we seek a Board that as a whole has the right combination of skills, experience and knowledge.

Who we are looking for

We are looking for a qualified financial professional to become our new Trustee Treasurer and Chair for the Charity’s Budget, Audit and Risk Committee (BARC). You ensure the financial soundness of the Charity by maintaining effective governance of the organisation’s affairs, and that proper processes and procedures exist for assuring all financial records, decisions and delegations are maintained.

As part of an excellent Board, you will be helping to shape the Charity’s overall strategy for delivering its mission.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Wednesday 25th June.

Are you passionate about ensuring young people’s voices are heard to drive meaningful change? 

Would you like to help influence the way England’s histories are told?

The Young Producers programme at English Heritage could be for you! 

We are looking for young people aged 18-24 to join our Young Producers from June 2025.

Our Young Producers are at the heart of English Heritage’s youth participation work. Their ideas, creativity and interests help steer and shape the programme and support other areas of English Heritage activity too. 

As a Young Producer you will: 

• Have your voice heard and influence change at English Heritage 

• Join our monthly meetings where you can meet other young people and contribute to decision making within English Heritage 

• Have the opportunity to take part in various projects – recent ones have included LGBTQ+ History, Black History, heritage careers and improving visitor experience for young people 

• Meet heritage professionals and make connections 

• Gain experience that is useful in a variety of sectors and workplaces, from research skills and public speaking to written communication and content creation

We want to ensure our work is relevant to all young people. To do this, we are committed to finding Young Producers from underrepresented groups to ensure a wide range of voices are heard. 

We are therefore particularly interested to hear from young people who: 

• Are from a global majority background 

• Identify as part of the LGBTQ+ community 

• Have a disability 

• Are care-experienced 

• Are from low-income backgrounds 

If this sounds good to you, we’d love to hear from you. Head to our Shout Out Loud website to find out more and apply. 

Who we are

As the charity partner of the Royal College of Veterinary Surgeons (RCVS), we are dedicated to advancing the quality of veterinary care for the benefit of animals, the public and society. We achieve this through evidence-based veterinary medicine, research and education. By working together with veterinary teams, animal owners and all those involved in animal health, we strive towards our vision of healthier animals, people and planet. 

The role

We are looking for individuals who share our commitment to improving animal health to join our Board as lay trustees. Lay trustees (ie, trustees who are not vets or vet nurses) play a crucial role in ensuring that the Board benefits from a diverse range of perspectives and skills. 

We are particularly seeking people who have experience of: 

• Fundraising and/or leadership in the charity sector, or 

• Business development and entrepreneurship, or 

• Commercial leadership experience, with a strong understanding of business operations and strategic management, or 

• Quality Improvement in human healthcare

This is a voluntary position, offering a unique opportunity to contribute to the strategic direction and governance of a dynamic charity.

Key responsibilities 

• Attend and actively participate in three Board meetings each year and additional committee meetings as required. 

• Provide independent oversight and constructive challenge to the Board’s decision-making processes. 

• Ensure the charity adheres to its mission, values and legal obligations. 

What we offer 

• The opportunity to make a significant impact on animal health and welfare, the veterinary profession and experience of animal owners. 

• A supportive and collaborative board environment. 

• Reimbursement of travel expenses. 

Trustees are appointed for a term of three years, with the option of re-appointment for a further term. 

If you are passionate about making a difference to the veterinary care that animals receive, we invite you to join us in shaping the future of our charity.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Join our Trust with a unified vision for educational excellence as a Trustee and influence how our schools operate, improve and evolve.

Location: Hybrid / Peterborough and North Cambridgeshire

Time commitment: 4 board meetings + 3 committee meetings / year

Closing date: 9 a.m. Monday 9th June

Thomas Deacon Education Trust (TDET) is a thriving multi-academy trust serving over 5,500 pupils across seven academies, including primary, secondary, all-through and alternative provision schools. We are proud of our strong community focus and the work we do to empower communities through high-quality education across Peterborough and North Cambridgeshire.

We are now seeking passionate, high-calibre individuals to join our Board of Trustees, particularly those with expertise in finance and estates/infrastructure.

These are key appointments at a time of strategic transformation and increasing operational efficiency. You’ll help shape the future of our Trust, support the executive team and ensure we continue delivering high-quality education for all children and young people across our diverse communities.

Who we are

Our Trust was established to bring together local schools under a unified vision for educational excellence, community service and sustainable growth. We currently operate seven schools — five in Peterborough and two to the south in Cambridgeshire — across primary, secondary, all-through and alternative provision settings.

We have matured as an organisation, embedding centralised services (HR, IT, Estates, Finance), promoting stronger curriculum alignment across schools and building a sense of collective identity. Like all multi-academy trusts, we continue to face challenges, especially around funding, SEND provision and estate management, however, we remain committed to progress. All of our schools have been inspected in the last three years, and our improvement journey is well underway.

Our governance model is evolving. We’re reintroducing two subcommittees — Education Committee and Finance, Audit and Risk Committee — in 2025/2026. Trustees meet three times per year for full board meetings and three times for the Finance, Audit and Risk Committee and Education Committee.

Our high-performing board currently has a strong educational presence, with trustees drawn from school and higher education backgrounds. However, we are thin on numbers and underrepresented in critical areas.

Now, we are particularly seeking individuals from finance, business services and estates sectors to strengthen our ability to challenge, support and guide the Trust as it enters its next phase.

We do not stand still as a Trust. Our new Trustees will join at an exciting time as we undergo new complex estates projects (e.g., a multimillion-pound roof repair at Thomas Deacon Academy), evolving community partnerships and growing cross-trust collaboration. We are ready for the next step, and we need exceptional trustees to help lead the way.

About the role

As a Trustee, you will play a key role in the strategic leadership and governance of the Trust. This is a high-impact, voluntary role with real influence over how our schools operate, improve and evolve. Your focus will be to ensure that the Trust is delivering on its educational mission while remaining financially sustainable and operationally sound.

We are particularly looking to appoint individuals to:

• Join the Finance, Audit and Risk Committee or Education Committee
• Provide strategic and technical oversight of finance, audit, or capital/infrastructure projects
• Chair the Finance, Audit and Risk Committee, if suitably experienced

You’ll be part of a collaborative, values-driven board that works closely with a dedicated executive team. Your insights will help guide decisions around budget setting, estates investment, compliance and educational outcomes. You’ll need to commit to regular reading of board papers, engage in meaningful discussion at meetings and support the executive team with scrutiny and challenge.

Meetings are a mix of online and in-person formats, with the flexibility to accommodate professional commitments. While we have a strong preference for candidates based in or connected to Peterborough or Cambridgeshire, we are open to outstanding individuals from further afield who share our mission and can commit the necessary time and attention.

The role is voluntary, but the impact is profound: you’ll be helping shape the education, life chances and wellbeing of thousands of young people across the region.

Who we are looking for

We are seeking candidates with a passion for education and a deep commitment to public service. Your professional background might be in finance, audit, capital projects, or estates management, ideally with experience overseeing budgets, risk, or infrastructure in complex organisations.

We’re especially interested in individuals who can bring:

• Finance expertise (accounting, audit, financial oversight)
• Capital or estates experience (infrastructure, property, construction)
• Leadership experience within high-accountability or regulatory environments
• Strategic mindset, with the ability to interpret data, challenge assumptions and support sound decision-making

We would also value:

• Familiarity with multi-academy trusts or the Academy Trust Handbook
• Experience chairing audit or governance committees
• Links to our local communities in Peterborough and South Cambridgeshire

Equally important is who you are as a person: communicative, thoughtful, committed and unafraid to ask the difficult questions. We’re looking for trustees who bring a mix of professionalism and heart, who care deeply about equity, diversity and inclusive education and who want to make a tangible difference.

We are committed to building a board that reflects the rich diversity of our schools and their communities.

If you want to be part of a Trust that’s ambitious, community-rooted and on a clear improvement trajectory, then we would love to hear from you.

Peridot and Thomas Deacon Education Trust are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Friends of the Dales is a membership-based registered charity founded in 1981 which works to protect and enhance the Yorkshire Dales and encourage everyone from all backgrounds to value and enjoy this special area.

We are a campaigning organisation and work on a wide range of environmental and social issues that affect the biodiversity and landscape of the Dales, and the well-being of local communities.

The organisation employs 3 part-time staff, with offices in Gargrave.

The Treasurer is a volunteer Trustee / Director of the organisation elected for 3 years, with an option to stand for re-election for a further three years. The role will become vacant in 2025 when the term of office of the current incumbent expires.

Responsibilities The Treasurer is a key member of the organisation, working closely with the Chair and the Executive Director. The role is responsible for ensuring that the Board carries out its financial and governance obligations and that the Charity complies with the requirements of Company and Charity law. Specific responsibilities include:

1 Financial management • Advising the Board on financial issues and on all aspects of expenditure and income generation • Production of periodic financial reports (income and expenditure statements) for Trustees (financial records are maintained by office staff) • Cash flow management and reporting • Oversight of the production of the Annual Report and Accounts (statutory accounts are prepared by external auditors) • Management and optimisation of deposit accounts in line with the organisation’s ethical standards • Reviewing and making recommendations on financial controls

2 Corporate Governance • Advising the Board on good corporate governance and compliance with Charity Commission requirements (supported by the Executive Director) • Chair of the Finance & Governance (F&G) Committee • Maintenance of the organisation’s Risk Register • Working with the Chair, advising on Board composition and Trustee development • Working closely with the Chair and Executive Director on the development of corporate strategy 1Friends of the Dales is the trading name of The Yorkshire Dales Society, a Company Limited by Guarantee, Registered No 1822908, and a Registered Charity No 515384. The Charity is registered with the Fundraising Regulator

3 Internal management • Line management of the Executive Director • Oversight of HR issues (supported by pro bono professional advice from a third party). Note: payroll and tax are administered by a third party • Advising the Board on insurance issues

Scope of the role:

The turnover of the organisation in 2023/24 was £74k although this can vary significantly from year to year depending on legacy income. Membership accounts for c 50% of income. There is currently a planned annual operating deficit of c£55k funded from reserves which, at the end of 2023/24 were £332k, of which £310k were unrestricted.

A review of the organisation’s Business Model is currently being undertaken; the Treasurer will be expected to contribute to this. Both the Board and the F&G Committee meet quarterly.

Meetings normally take place in Gargrave on weekdays during normal working hours although these timings may be reviewed in the future. Further ad hoc meetings with staff and Trustees take place on an as needed basis. Regular use is made of video calls.

Skills and Experience:

The Board is keen to broaden the diversity of Trustees; whilst welcoming expressions of interest from people of any background, applications from minority ethnic groups and from younger people are especially encouraged. The role could provide a development opportunity for an individual looking to acquire / develop experience of the charitable sector.

The role requires some level of numeracy and basic spreadsheeting skills. A formal accountancy background is not required. A knowledge and awareness of company reporting and Charity Commission requirements would be helpful.

The role would suit someone with some experience of general management in a not for profit environment or a commercial organisation.

An interest in landscape and biodiversity management in protected areas would be advantageous.

Note: Consideration may be given to splitting the role between the financial and the corporate governance / internal management components should this better suit the skills of individual applicants.

Could you be our New Charity Trustee? We are seeking to recruit a new Trustee to our Board who is passionate about ensuring inclusion for all young people with additional needs and disabilities.

Every year, Me2 Club matches over 130 children who have additional needs or disabilities with committed and passionate volunteers to help them attend and take part in mainstream leisure activities. We tackle the impact of exclusion and social isolation experienced by children and young people and help build their confidence, self-esteem and independence. 

As a member of the Board of Trustees you will be jointly responsible for the legal, effective and safe running of Me2 Club. Working with other Trustees and the Chief Executive Officer you will provide strategic leadership to a growing and ambitious charity. As one of our ‘guardians of purpose’ you’ll make sure that all our decisions put the needs of children and their families first. 

You’ll attend and contribute at regular Board meetings and have the opportunity to get involved in charitable activities from fundraising to meeting beneficiaries at family events. 

As one of our ‘guardians of purpose’ you’ll make sure that all our decisions put the needs of children and their families first, and ensure the legal, effective, and safe running of Me2 Club along with the other Trustees and Chief Executive Officer.

We would particularly welcome applications from Parent/Carers with lived experience of caring for a child with additional needs. Take a look at our Vacancy page to find out how you could join our Board and make a difference to the lives of local families. 

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

What is our over 50's club?

Our over 50's club is a new initiative for Switchboard. 

We want to create a space that enables older members of the LGBTQIA+ community to volunteer with us on our phone lines and instant messaging service, whilst providing a social element that encourages volunteers to come together at our London HQ. 

This club will meet on both Mondays and Tuesdays during the day (you can choose which day works better for you), completing a shift either between 10am to 1pm or 2:00pm to 5:00pm. You can join us weekly or bi-weekly, whichever you prefer.

We then come together between 1pm and 2:00pm to have lunch (paid for by us) and a good natter! 

Volunteers who support Switchboard in this capacity are trained to take both phone calls and respond to instant messages. They do not respond to emails, however. 

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental

Please read the attached Trustee Information Pack for more detail

As a Trustee, you will play a crucial role in the governance and strategic oversight of the charity, ensuring that we operate effectively, achieve our mission, and comply with all legal and regulatory requirements. Trustees are collectively responsible for safeguarding the charity’s assets, ensuring they are used exclusively to further our objectives, and overseeing the charity’s financial health, including budgets, financial controls, and reporting. Acting with integrity and in the charity’s best interests is at the heart of the role.

To strengthen our board and support the growth of our charity, we have identified three key areas where additional expertise is needed:

• Marketing
• Legal
• Fundraising

Each of these areas play a vital role in helping us achieve our mission, enhance our impact, and ensure the charity’s sustainability for years to come. In the attached Recruitment Pack, we have outlined individual role profiles for each of these specialisms.

We welcome candidates from diverse professional backgrounds who share our commitment to supporting those affected by Body Dysmorphic Disorder. If your current or previous skills or experience align with any of these profiles, we encourage you to apply and join us in driving meaningful change.

About Refugee Employment Network

The Refugee Employment Network (REN) unites non-profits, local authorities, and businesses to improve employment access for refugees across the UK. As the only national membership network focused solely on refugee employment, REN works to ensure that all refugees can pursue fulfilling, paid work or self-employment.

What will you be doing?

Join REN as Treasurer and play a key role in guiding the organisation’s strategic direction and financial sustainability. REN’s financial operations, including payroll, are managed externally, so the Treasurer’s input is primarily at a governance and advisory level rather than day-to-day financial administration.

Key Responsibilities:

• Advise on REN’s financial strategy, planning, and resource allocation.
• Ensure the Board receives clear and timely financial updates, including Annual Accounts.
• Oversee the preparation of accounts in line with funder and statutory requirements.
• Recommend and monitor effective financial controls, procedures, and policies.
• Lead on the appointment and review of external auditors.
• Collaborate with the CEO to support financial planning and delivery of goals.
• Ensure compliance with funder conditions and financial reporting obligations.
• Provide oversight of financial risks and identify opportunities to strengthen REN’s financial position.
• Lead Board-level discussions on financial matters and contribute to policy on reserves, investments, and financial governance.

What are we looking for?

Essential:

• Passion for and commitment to Refugee Employment Network’s mission and strategic objectives.
• Experience of successfully dealing with strategic issues, interpreting complex information and business planning.
• Ability to collaborate, support and build relationships with a range of internal and external stakeholders.
• Demonstrable commitment to diversity and inclusion.
•  A recognised financial qualification or relevant experience in a strategic finance role.

Desirable:

• Experience serving as a Trustee or Treasurer, or working within the charity sector.

REN values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.

What Difference will you make?

You won’t just be balancing numbers - you’ll be helping refugees build stable, hopeful futures through meaningful employment. As Treasurer, your insight will help REN make smart, strategic decisions that directly impact how we support thousands of people starting over in a new country. You’ll be a key voice in shaping how we grow sustainably, stay accountable, and make every pound count toward creating real, lasting change.

Time Commitment

• Board meetings are held either quarterly or every two months, and typically last 1.5 to 2 hours.
• Meetings are typically in London or virtually, offering flexibility for in-person or remote participation.
• We expect the time commitment to be up to 1.5 days a month. At times this may vary given the time of year.

About The Role

At WWT we shape unforgettable experiences.  At heart we are warm, welcoming and genuine.  In our Waterside Cafe we do this by offering a delicious selection of home cooked food and chilled drinks, served and assisted by our friendly team of staff and volunteers.  

We are looking for volunteers who can support our team in the Waterside Cafe and ensure we offer excellent customer service to our visitors.

Working alongside the Kitchen Manager and catering team to provide an inviting and relaxing environment in between gorgeous walks and beautiful sights. 

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

About You

To carry out this role, you will need:

• Good verbal communication skills
• Some understanding around H&S within a catering environment 
• To enjoy working as part of a team
• Good general fitness as this role involves spending periods of time on your feet and may involve lifting
• To be reliable and committed to the role and the team
• An interest in and enthusiasm for the work of WWT

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.