Volunteer roles in east midlands

Are you looking for a meaningful, flexible way to support others? Join the Talking Bubble Project and help tackle loneliness through the power of a simple phone call.

Since the pandemic, many befriending services have wound down—but Talking Bubble remains one of the few projects still offering regular, phone-based companionship to those who need it most. Demand for this kind of support remains high, and we’re actively looking for kind, compassionate English-speaking volunteers to help meet this growing need.

What is the Talking Bubble Project?

☎︎ It’s a phone-based befriending service that connects volunteers with older adults and vulnerable individuals across the UK who are experiencing loneliness and social isolation. By committing just a little time each week, you can offer someone the warmth of conversation and a regular point of connection.

Why Volunteer With Us?

✔ Make a genuine impact on someone's life
✔ Enjoy flexible volunteering hours from the comfort of your home
✔ Receive full training, ongoing support, and a reference upon completion
✔ Boost your sense of purpose and community

What You’ll Need

✅ No experience required—just a kind heart, a listening ear, and a willingness to talk
✅ Volunteers must complete Safeguarding Adults Level 2 training and undergo a DBS check—we cover the cost of both
✅ Must be a UK resident

How to Get Involved

Apply now via the CharityJob website, or contact us directly for more information. Together, we can keep connection alive—one call at a time.

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

As a Community of Practice Officer, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. As a Community of Practice Officer, you will: Support the Community of Practice Lead in coordinating the community. Focus on specific activities or areas within the community of practice. Assist in delivering impactful initiatives and projects. Foster collaboration and strengthen professional engagement. Champion inclusivity and provide support to community members. Contribute to the overall success and development of the community.

We are looking for people with excellent interpersonal skills to join our Safeguarding team. Safeguarding is central to the work of St John Ambulance because it ensures that the diverse range of services we provide to children and adults at risk of harm, are delivered safely. Safeguarding Team Members do this in a number of ways e.g. by monitoring the implementation of the safeguarding policy, by responding to questions regarding and giving guidance etc.

 Learning is at the heart of St John Ambulance and we offer a very large range of learning and developmental opportunities to our volunteers, including the full professional training that is essential for our Safeguarding Team Members:

·  Safeguarding Awareness

·  Safeguarding in Practice

·  Working safely with Children and Adults at Risk of Harm

This role is exempt from the provisions of the Rehabilitations Offenders Act.

The role involves volunteering during weekday evenings and very occasional weekends.

The closing date for this vacancy is 14th July 2025.

Youth Helpers work directly with young people in St John Ambulance Badger Setts and Cadet Units. By supporting our Youth Leaders to deliver sessions across our range of programmes. In this role, you'll support the learning and development of young people into the next generation of health citizens. Youth Helpers also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Closing date for these opportunities is:13/07/2025

There will be an interview and welcome events, which will be held after the application deadline.

Full training for the role will take place following a successful interview.

To apply for this opportunity please follow the link below:

The Finance Trustee will engage in all aspects of our governance, with a particular focus on financial strategy and governance.They will use their sound financial skills & experience to support the Board’s understanding & interpretation & to ensure legislative compliance.  

• To support the Board to oversee & to ensure appropriate presentation of budgets, accounts, management accounts and financial statements.
• To ensure appropriate presentation of accounts and records, ensuring that financial resources are spent in accordance with the charity’s policies, good governance, legal & regulatory requirements.
• Liaising, where applicable, with the Chair/ other appropriate members of staff and supporting on financial matters
• Supporting the Board to monitor the financial viability of the charity.
• Creating, in conjunction with relevant trustees and staff, sound financial processes and procedures for the control of the charity’s assets.
• Advising on the financial implications of the charity’s strategic plan.
• Reviewing the annual accounts and, where applicable, liaising with the charity’s external auditor to ensure the accounts are compliant with the current charities’ SORP.
• Ensuring that sound financial management is maintained and ensuring expenditure is in line with the charity’s objects.

[Please only apply if you have significant experience – this is a senior management/ leadership role]

Reports to: Chief People Officer
Direct Reports: HRBP Lead, HR Managers
Team Structure: Six HR Teams (HRBP team, Recruitment, Learning & Development, Volunteer Relations, Policy, and Engagement) – supported by Senior HR Officers and HR Officers
Location: Remote, UK-based
Time Commitment: 12 months minimum | Part-time | Flexible hours

About the Role
We are seeking a volunteer Head of HR to lead and oversee our HR function at a pivotal time in YouthAdvantage UK’s ambition to become a registered charity.
Reporting into the Chief People Officer, you’ll provide strategic leadership to a multi-layered HR structure, directly managing our HRBP Lead and HR Managers, and overseeing five core teams that support the organisation’s people and culture strategy.
This is an ideal opportunity for an experienced HR leader who wants to give back by mentoring the next generation of HR professionals, shaping policy and practice, and helping us build a strong, inclusive, and values-led volunteer workforce across the UK.
Please note: This is a voluntary and unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities
•Provide overall leadership to the HR function, ensuring alignment with the organisation’s mission and values.
•Manage and coach HRBP Lead and HR Managers to ensure smooth delivery across all people-related functions.
•Oversee and guide the five core HR teams:
oRecruitment – ensuring effective onboarding of skilled and diverse volunteers.
oLearning & Development – supporting volunteer upskilling and capability-building.
oVolunteer Relations – maintaining engagement, support, and wellbeing.
oPolicy – upholding inclusive, clear, and robust HR governance.
oEngagement – fostering culture, recognition, and retention.
•Partner with the Chief People Officer on strategic planning, workforce design, and key organisational initiatives.
•Lead succession planning and ensure continuity across all volunteer HR roles.
•Monitor performance and facilitate cross-team collaboration.
•Champion inclusive, accessible practices across the organisation.

What We're Looking For
We’re looking for someone who’s experienced enough to hit the ground running and humble enough to grow with us.
You’ll be most successful in this role if you have:
•Solid operational HR experience, ideally across generalist and specialist areas such as recruitment, employee relations/law, L&D, and policy.
•Previous line management experience, with a demonstrable record of supporting and developing HR team members or volunteers.
•A practical, sleeves-rolled-up approach - someone who is hands-on, accessible, and able to get things done in a busy, volunteer-led environment.
•A strategic mindset, but also the willingness to dig into day-to-day HR activity and problem-solving.
•A collaborative, coaching-ready attitude - this is a great opportunity for someone who has enough experience to stand on their own feet, but is open to being coached by the Chief People Officer to further develop their leadership style.
•Good communication and people skills, with the ability to work across different functions and with a wide range of volunteers.
•An interest in or understanding of the third sector and volunteer engagement is a bonus, but not essential.
•Experience working remotely or in hybrid teams is helpful.
•Above all, a genuine passion for youth empowerment and a belief in what we’re building at YouthAdvantage UK.
What You’ll Gain
•A chance to lead a national HR function with real-world complexity and purpose.
•The opportunity to mentor and develop emerging HR talent.
•Practical experience shaping HR strategy within the third sector.
•Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

Important Information
This role is completely voluntary. There is no financial payment, benefits, or employment status. It is ideal for experienced HR professionals looking to give back, stay active in leadership, or contribute to a values-led organisation in a meaningful way.

Apply Now
If you're ready to roll up your sleeves and help shape a dynamic, inclusive, and youth-focused volunteer organisation, we’d love to hear from you.

At Sense we know that it's not easy being a young carer or sibling of a disabled child. Their wellbeing and happiness are just as important. That’s why Sense supports activities and sessions specifically for young people aged 5-18 who have a caring role for a parent, carer, or sibling.

We run a range of virtual and in person activities throughout the month. Our sessions are based on what the young people tell us they like doing, giving them a break, and also providing opportunities to meet and develop friendships with other young people in a similar situation.

Our Siblings and Young Carers in person activity group sessions take place once a month. Activities include picnics, bowling, arts and crafts and rock climbing, enabling the young people to spend time doing fun things with other siblings and young carers with similar experiences.

You do not need to have any previous experience working with siblings or young carers as we will provide you with training and ongoing support to equip you for your role.

About Sense

Sense is a national disability charity that supports people with complex communication needs and their families to be understood, connected, and valued. We are here for every person who faces communication barriers in a world that relies on being able to see and hear well to be connected.

Will the role suit me?

Yes, if you have:

• ·Willingness to develop or learn new skills
• Reliability and good communication skills
• A sense of fun and adventure!
• Respect for others and their diversity
• An interest in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind and their families

Practical Considerations

This project is based in Loughborough, either at our Sense College or out in the community . Our activity group runs once per month, for 3.5 hours on a Saturday. Ideally you would be able to commit to at least 6 months of volunteering.

An essential part of getting ready to volunteer is attending a training session where you'll learn more about your volunteer role, the specific needs of children and young carers and how to keep young people on the project safe.

Your travel expenses will be covered by Sense. 

You must be 18 or over to volunteer. We collect two references for this role as well as complete a Child and Adult Enhanced DBS. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Grantham & District Mencap is a non-for-profit charity who supports adults with learning disabilities.  Grantham & District Mencap has a 20-bed residential home as well as a day centre service.

We are seeking motivated individuals who are compassionate to join our team as a trustee.  The successful candidate’s will play a crucial role within our board of trustees in implementing strategies and positive changes for the successful continuation of our charity.

We are a small charity affiliated to Royal Mencap.

After successfuly completing our aplciation, vetting and training process ARCh Reading Helpers visit a local primary school (close to home or workplace) twice a week during the school day (usually early afternoons), spending a 1:1 "happy half hour" each time with three children selected by the school.  These children may be struggling with reading, lack language skills or have little confidence.  The volunteer talks with the child, shares books and plays games supplied by ARCh.  In this way a mentoring relationship is developed over the course of a year.

Volunteers provide a warm, positive experience of reading and with encouragement over a sustained period, reluctant readers gain confidence in their ability and begin to read for pleasure.  This one to one support has a positive effect on all areas of the child''s schoolwork and improves their life prospects.

We need volunteers who can be relied upon to attend their sessions regularly and volunteer with ARCh for a minimum of one school year.

This role would appeal to anyone who enjoys being with children, loves books and wants to make a difference in their local community.

Full training, resources and support provided together with a truly rewarding experience.

The Role:

Support and uplift vulnerable residents through our bi-weekly Wellbeing Circles—group sessions focused on anxiety relief, grief processing, confidence building, and emotional wellness. You’ll help create a safe, supportive space for growth.

You Might Be a Great Fit If You:

• Have Level 3 (or equivalent experience) in mental health, support work, or counselling
• Are comfortable leading or co-facilitating small group sessions
• Understand trauma-informed practice and emotional intelligence
• Want to serve diverse or underserved communities

Key Responsibilities:

• Facilitate group wellbeing sessions around anxiety, grief, and self-confidence
• Offer informal emotional support and signposting
• Support creation of mental health resource toolkits
• Work closely with project coordinator to assess community needs

Saturday 12th July 2025

Volunteer at WWF-UK’s Great Wild Walk

Join us for a day of nature, community, and conservation!

WWF-UK’s Great Wild Walks are inspiring fundraising events set in some of the UK’s most beautiful landscapes. As a volunteer, you’ll play a vital role in making these events a success—supporting walkers, cheering them on, and helping raise crucial funds for WWF’s global conservation work.

Volunteer Roles

Roles are assigned on the day, but here’s what you might be doing:

• Event Village Volunteer: Greet participants, hand out t-shirts and medals, support recycling stations, and help create a welcoming atmosphere.
• Route Marshal: Guide and cheer on walkers along the route, ensuring they stay on track and feel encouraged.
• Back Marker: Walk the full 10-mile route behind the last participants, offering support and removing signage as you go.

What You’ll Receive

• A WWF t-shirt to wear on the day
• Light refreshments
• A full event-day briefing
• Pre-event communications with all the key info

What to Bring

• Weather-appropriate clothing and sturdy footwear
• A fully charged mobile phone
• A reusable water bottle
• Sun cream

We aim to make our volunteer roles inclusive and will do our best to accommodate any access needs. Volunteers under 18 must be accompanied by an adult.

Why Volunteer?

• Meet like-minded people who care about the planet
• Gain valuable event experience
• Support WWF’s mission to protect nature and wildlife

To sign up, please visit our website. 

About Hope Haven Initiative (HHI):

HHI is a community-focused non-profit supporting Peterborough residents with mental health resilience, emotional recovery, and life-skills empowerment. We're launching two transformative projects and need a dedicated project coordinator to help bring them to life.

Your Contribution:

As the Community Project Coordinator, you’ll manage logistics, volunteer schedules, and session planning across both projects—Wellbeing Circles and Restore Futures. You’ll track impact, liaise with partners, and ensure smooth delivery that aligns with HHI’s mission.

You Might Be a Great Fit If You:

• Have experience coordinating community or social projects
• Are highly organised, proactive, and people-focused
• Can commit time consistently for 6–8 months
• Value structure, empathy, and mission-driven work

Key Responsibilities:

• Coordinate sessions, logistics, and community engagement
• Maintain participant records, session reports, and feedback data
• Support project outreach and communications
• Ensure delivery aligns with HHI’s mission and values

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.