Volunteer roles in holborn, greater london

Are you motivated by the opportunity to positively impact the UK’s mental health at the highest level, and be part of an internationally recognised organisation improving therapy standards? You might just be the right person to join the UK Council for Psychotherapy team.

Who is the UK Council for Psychotherapy?

UK Council for Psychotherapy is the leading organisation for psychotherapists and psychotherapeutic counsellors in the UK. We believe that psychotherapy can help us in profound ways, solving immediate issues and transforming how we think, feel and behave. Alongside offering professional support for our members, we are the leading research, innovation and educational body working to advance psychotherapies for the benefit of all. We regulate the profession and speak up for the importance of psychotherapy.  

What matters to us

UKCP’s mission: We see first-hand the power of psychotherapy to improve lives, so we speak up for the importance of psychotherapy in national and local policymaking and represent the social value of psychotherapy in the UK today.

Our vision: A society that understands the value and impact of high-quality psychotherapy, the importance of making psychotherapeutic services available to those in need and the relevance of psychotherapy in improving lives.

And our all important values: Our values are central to us. We recruit according to them, appraise our people against them, embed them in our working practices with colleagues, ensure that our practice is continually informed by them and measure our impact against them. We encourage you to read the candidate pack to learn more about our values.

So what does life as a trustee at UKCP look like?

Are you looking for a voluntary role that is rewarding and offers you the chance to provide leadership with your HR or communications skills? Then here is a look at some of the key tasks you’ll be involved in as trustee. You will:

• help to embed good governance practices in everything UKCP, the trustees and officers, and staff undertake as well as promoting diversity and inclusion
• provide leadership and direction to the organisation in order to pursue UKCP’s vision, mission and strategic direction
• prepare for and attend Board and other meetings and contribute expert ideas and know-how
• provide your HR or communications expertise to support understanding and decision-making across the Board.

Our commitment to diversity and inclusion

UKCP is committed to doing more to reflect the communities we serve. The Equity, Diversity and Inclusion – Belonging, Intersectionality, Inclusion, Diversity and Equity (EDI-BIIDE) Committee plays a vital role within UKCP governance, driving the strategic management of equity and inclusion initiatives across the organisation.

Who are we looking for?

We are looking for two trustees who share our desire to improve the UK’s mental health and an appreciation of the role of high-level oversight in achieving this. Having communications, PR or professional HR expertise, along with an understanding of the distinction between governance and management, will be key in these trustee roles.

If you have experience in working in an influential role and feel that you have good, independent judgement; can also act with impartiality, fairness and respect confidences; we believe that you may be a great addition to our board.

Don’t think you quite meet all of the specifications? Please don’t count yourself out – we’d still love to hear from you and learn more about you and your interest in joining UK Council for Psychotherapy.

Sounding good? Here’s how you can apply today.

Eastside People is supporting UK Council of Psychotherapy in the recruitment of these roles. Please apply by submitting your CV and a cover letter, both in Word doc format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover the following: 

• why you are interested in the trustee roles at UKCP
• having read the information pack, what relevant experience and skills you feel you would bring to this role. This might come from paid work, study, community or voluntary work or other experience.

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

The closing date for applications is Monday 24th November. Shortlisting interviews will take place shortly after, and shortlisted candidates will have an interview with UKCP shortly after this. 

We look forward to hearing from you!

We’re looking for people who care deeply about making a difference, people who want to help shape a more compassionate, care-centred future for the performing arts.

Our aim is to build a Board that truly represents the people we serve — in background, identity, experience, and voice. We want everyone to feel that they belong and can play a meaningful part in our work.

We know that joining a Board can sometimes feel daunting, so we’re committed to removing barriers and offering the support you need to take part fully and confidently.

We especially welcome people with lived experience that reflects the realities of care — whether you’re a carer or young carer, a young person, or someone from a background or identity that’s often under-represented in leadership.

Your insights, your story, and your perspective are invaluable in helping us shape a more inclusive and responsive organisation — one that truly reflects and serves the communities around us.

If you’re passionate about what we do and ready to bring your experience and ideas to help lead positive change, we’d love to hear from you.

For full details of the role and how to apply, please download the Job Pack from our website.

Application closes: Monday 24th November 2025, 11:00

We are at a very exciting stage in the development of the Trust, having increased our impact significantly over the last 3 years, with new 5-year strategy in place,  a small staff team, an expert group of Trustees, and a wonderful cohort of committed volunteers.

We are particularly interested in applications from people withknowledge, skills and experience in ecology and conservation; heritage, culture and the arts; the law; safeguarding; senior leadership experience, ideally at Chief Executive level, in the charity or social enterprise sector; and/or people with a strong connection to, and understanding of, the Forest through volunteering for EFHT or one of the other community organisations who work in/or around the Forest.

Through this recruitment process we are also aiming to further diversify our Board of Trustees, to ensure it reflects the communities surrounding the Forest. We are particularly seeking applications from Black, Asian and ethnic minority candidates and from people who are disabled. 

As way of background, several Trustees who have helped lead our transformation are now stepping down as a result of work changes or moving home, and we are recruiting between 3 and 5 new Trustees with the passion, skills and experiences to steer delivery of the new strategy, committed to making the Forest accessible to all as we help protect and preserve Epping Forest now, and for generations to come.

As a Trustee you will be expected to attend 4 Trustee meetings a year as well as our Annual General meeting, and take part in other activities as your time permits. The role is voluntary and unremunerated. 

We offer a full induction and training as necessary to help you fulfil the role.

Application is by CV and short covering letter (no more than 2 pages).

Applications close at 9am Wednesday 12th November with interviews planned for w/c 24th November.

Join the Board of The Gestalt Centre as a Chair, and help shape their ambitious growth strategy with the life-changing approach to counselling, psychotherapy and organisational development.

Applications close at 9 a.m. Monday 24th November.

Time commitment: Trustee: On average one day per month. Chair: On average two to three days per month.

About The Gestalt Centre

The Gestalt Centre is an established educational and therapy charity, supporting the mental and psychological well-being of individuals, groups, and organisations.

Gestalt is a humanistic life-changing approach to life, counselling and psychotherapy. It enables people and organisations to manage change, develop meaningful relationships and lead fulfilling lives by creatively utilising their own resources, skills and strengths.

We are a dynamic organisation and run several accredited counselling and psychotherapy courses, along with professional development programmes for practitioners and organisations. We also offer affordable therapy and counselling and are a hub for a range of health and wellbeing practices for people in the community.

We value awareness and change, collaborative working, diversity and the view that we are all connected and therefore together responsible for our communities.

About the roles

The Gestalt Centre is a registered charity with a Board of Trustees and a Board of Directors. The Trustees are responsible for ensuring that the organisation carries out its purposes and for overall planning and good governance. The Directors (executive and non-executive) make decisions about strategy, the running of the organisation and oversee the work of the Psychotherapy faculty, the Counselling faculty and the management team.

Who we are looking for

• Chair of the Board of Trustees

Joining a newly refreshed Board, having just appointed five new Trustees, you will have the opportunity to help develop the strategy and direct the work of TGC.

The Chair will lead the Board of Trustees by working closely and constructively with the Chief Executive and Trustees to ensure the good governance of TGC. The Chair will lead Trustees to provide appropriate strategic input and oversight to ensure TGC is effective, innovative and continues to evolve to deliver TGC’s charitable objectives.

With a people-focused leadership style, you will support new trustees to connect to their roles and build an increasingly cohesive Board team. Leadership experience within a small, agile charity or a therapy-related organisation would be valuable, as you’ll have experience of adapting to shifting priorities and effectively reprioritising as circumstances change. You’ll use your experience to support the CEO and foster strong alignment between the executive team and the Board, helping to ensure the organisation works together as a cohesive team.

• Trustee (property experience)

We are also looking for an additional Trustee with knowledge of the property world and lease management. Alongside the other duties of a Trustee you will provide professional advice as we face the renewal of our lease and explore options regarding renewing/moving.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 24th November.

Do you believe that everyone should have access to quality advice and support, regardless of their background? As HR Trustee you would keep us true to our mission and guide our decisions to best support advice organisations across the UK.

With almost 700 members, AdviceUK is the biggest network of advice services in the UK. Since 1979, we have been supporting advice providers with training, information, and advocacy to help them create greater social impact. In 2024 alone, our members helped 2.8 million people with issues including debt, housing, employment, immigration and asylum, welfare benefits, and consumer rights.

Driven by an entrepreneurial spirit, we are constantly exploring new and innovative ways to strengthen the advice sector. Our vision? A society wherein every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare problems they may face.

So what does the HR Trustee role at AdviceUK look like?

Are you looking for a voluntary role that is rewarding and offers you the chance to provide leadership with your human resources expertise? 

The Board is responsible for our strategic direction and governance, ensuring we achieve our charitable objects and are well run. Day-to-day management of the organisation is delegated to the Chief Executive and staff, while the Board focuses on general direction and oversight. 

We are currently looking for an experienced HR professional to join our Board as a Trustee. The HR Trustee plays a key role in providing strategic oversight of our people strategy and ensure effective people management and support.

The role can fit around existing commitments, both professional and personal. Previous trustee experience isn’t required, and you will be supported into the role through an onboarding and induction process.

Please read the candidate information pack for further information before you apply. Don’t think you quite meet all of the specifications? Please don’t count yourself out – we’d still love to hear from you and learn more about you and your interest in joining AdviceUK!

Ready to apply?

Eastside People is supporting AdviceUK in the recruitment of this role. Please apply by submitting your CV and a cover letter, both in Word doc format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover the following: 

• Why are you interested in the HR Trustee role at AdviceUK? 
• Having read the information pack, what relevant experience and skills do you feel you would bring to this role? This might come from paid work, study, community or voluntary work or other experience.

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

The closing date for applications is Monday 1st December. Shortlisting interviews with our recruitment partner Eastside People will take place shortly after, and shortlisted candidates will an interview with AdviceUK during the week beginning Monday 15th December.

We look forward to hearing from you!

What will you be doing?

Depending on your skills and availability, you may support with: 

• Welcoming and engaging women participants into the session
• Helping to set up and pack down the space (chairs, refreshments, sign-in sheets)
• Supporting the delivery of group activities (e.g. creative arts, health talks, mindfulness)
• Listening and signposting women to staff or support services
• Supporting guests with form-filling, where relevant
• Encouraging peer connection and reducing isolation
• Assisting with data collection, light admin or feedback forms 

You will be supported to work within WSUP’s trauma-informed and psychologically informed (TIC/PIE) approach. Lived experience is welcome but not essential. 

What are we looking for?

Skills and Qualities Needed 

• Friendly, empathetic and non-judgemental
• Able to maintain confidentiality and professional boundaries
• Comfortable working in a trauma-informed, women-only environment
• Good listening and communication skills
• Reliable, consistent and open to feedback
• Ability to work as part of a diverse team
• Commitment to inclusion, safety and empowerment of women
• Any well-being qualifications/experience that could help in delivering and developing ideas to provide to the women (not essential)

Lived experience (e.g. of homelessness, violence, migration, or mental health issues) is welcomed and respected. 

What difference will you make?

WSUP is a grassroots charity supporting people experiencing hardship and/or housing instability across Royal Borough of Greenwich. We work with people facing poverty, homelessness, substance misuse, trauma, and health inequalities. Our support is holistic, inclusive, and rooted in lived experience. 

WSUP is committed to creating safe, inclusive, and empowering spaces, particularly for women who may have experienced trauma, discrimination or marginalisation. This includes our Women Wednesday programme – a women-only community session offering practical support, creative wellbeing activities, peer connection, and access to health and housing services. 

Before you apply

This will be starting on Wednesday 5th November 2025. You can apply after this time and during the 5 months. 

If you would like to volunteer with us, please send us an email as per instructions below.

We will then send you an initial contact form, an invitation to come in to WSUP and then a final application where references will be sent for, and then a DBS check will be provided by WSUP. 

Join the Board of Via, the charity delivering vital person-centred and well-being care to people and communities affected by substance use across the UK.

Applications for this role close Monday 10th November.

Location: Flexible (Via has services across London, NW England and SW England)

Who we are

Via is an exceptional charity that puts people at the heart of everything we do. Over three decades, we’ve evolved from our origins as Westminster Drug Project, with a new now award-winning name and brand, into a dynamic, multi-service organisation delivering vital support across substance use, mental health, employment, sexual health, smoking cessation and youth services. With a turnover of £36m for 24/25 and remarkable growth of over a third in 2023/24, we’re now supporting over 12,500 service users annually across an expanding geographical footprint from London to Gloucestershire.

Our commitment to excellence and innovation is evident in our industry-leading services, which consistently perform significantly above the national average. We’re particularly proud to be pioneering the development of the UK’s first women-only detox facility, demonstrating our commitment to addressing crucial gaps in service provision.

Our Approach Makes Us Different

At Via, we believe in doing things differently. This starts with our commitment to staff well-being, including up to six months of full sick pay – a policy that exemplifies our trust in our people and our understanding that supporting our staff enables them to better support our service users. We achieved Investors in People Gold certification and were nominated for UK Employer of the Year and Third Sector Employer of the Year at the Investors in People Awards 2024, recognising our dedication to creating an outstanding workplace culture.

Our active Diversity, Equity and Inclusion group drives real organisational change, ensuring our services are accessible and effective for all communities. These aren’t just initiatives; they’re expressions of our core values: Care, Be Human, and Do the Right Thing, which guide everything we do.

The opportunity

As we have experienced growth and welcomed a new Chair to the Board, we are looking to appoint new Trustees. We are looking for three dedicated trustees to join our Board, each bringing distinct expertise to support our next strategic phase. We are particularly looking for trustees with:

• clinical experience in substance misuse or mental health services, who can provide valuable insights into clinical risk and governance, and service delivery.
• HR expertise, specifically in organisational development, who can guide our people strategy and support our workforce development initiatives.
• legal expertise, ideally someone with in-house legal experience who understands corporate operational challenges and can provide challenge and support.

These roles offer the opportunity to make a meaningful impact while contributing your professional expertise to advance our strategic objectives and ensure we deliver the highest quality services to those we support.

This is an exciting time to join with a new Chair, and next summer we will begin to plan our next strategy.

Diversity in governance isn’t just a goal for Via – it’s a necessity. Our services support people from every part of society, and we want our Board to reflect this diversity. We actively encourage applications from people with lived experience of addiction/recovery (whether personal or as family members/carers), and people from communities currently underrepresented at board level.

• Time Commitment: The equivalent of a day a month

The Board meets quarterly, usually in person. Including preparation time, representation at events, and strategic input, we estimate a commitment of the equivalent of a day per month. This includes:

• Four Board meetings per year
• Quarterly committee meetings
• Annual strategy away day
• Preparation for meetings
• Ad hoc conversations with fellow board members and the Executive
• Occasional representation at events and meetings with key stakeholders, including at services.

Making a Difference Together

This is an extraordinary time to join Via as we expand our geographical reach, innovate our evidence-based offer and increase access to more people. We’re not just growing – we’re evolving. You’ll help shape innovative services like our women’s detox facility while ensuring we maintain our unwavering commitment to quality, innovation, and person-centred care.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close Monday 10th November.

DCF are a small, local, family-founded charity focusing on supporting children and young people's wellbeing. We provide youth groups, workshops and 121 support in schools and in the community. 

We are looking for a Finance Trustee to lead on financial oversight of the charity, set up financial controls and processes and oversee our Treasurer.  

We currently have a lack of financial oversight which impacts on grant applications and planning.  We have a need for trustees with specific skillsets so that each board member can take ownership of their areas related to the charity.  Currently our CEO has a very active role within Board meetings and would benefit from support from proactive members.

We would like to grow the Board and create processes and procedures that diversify our income and sustainability. We currently deliver services in two boroughs (Croydon and Merton) and have a 5 year plan to expand to four boroughs.  

What are we looking for?

This individual should have:

• Knowledge and experience of charity finance practices
• Professional accounting, finance or similar qualification
• Strong understanding of financial management and reporting
• Experience in establishing and setting out strategic goals and direction in organisations
• Ability to explain financial procedures to other Board members
• Experience of providing Governance to organisations 
• Ability to think creatively and strategically, and to exercise good, independent judgement.
• Ability to work effectively as a member of a team.

The role will involve:

• Supporting the Treasurer
• Providing overview of income, expenditure, reserves, balance sheet, and cashflow
• Recording transactions
• Monitoring spend for various projects
• Providing reports to the Treasurer and Board 
• Forecasting project and operational spend with CEO 
• Attending 'monthly' meetings (10 per year)
• Providing information to HMRC and Pension providers 
• Monitoring compliance with local accounting laws and regulations

What difference will you make?

This is an exciting opportunity for someone who is passionate about giving back and helping our future generation of young people.  

In this vital role you will be able to offer your unique skill set to provide invaluable guidance on financial procedures and ways of streamlining processes, therefore enhancing the charity's ability to run smoothly and reach more young people.  We are looking for someone to keep us on track financially as well as helping us to formulate our vision for the future.

Before you apply

• Please provide a cover letter detailing why you are interested in this role and your relevant experience.
• Interviews will be an informal virtual chat with our CEO and then with the wider Board.

Applications are welcomed from people across the Sutton and Croydon Communities. If you live more than 30 miles from these locations, your application is likely to be unsuccessful. Board meetings are in person and on-line so being able to attend is a key part of the position.

DCF are a family-founded charity, based in South London, focusing on supporting children and young people's wellbeing. We provide youth groups, workshops and 121 support in schools and in the community. 

This is an exciting, key opportunity to develop our income generation, therefore supporting us to reach more young people.

The role will involve:

Supporting the Finance & Accounts Controller Trustee
Presenting financial reports to the board in a format that helps the board understand the charity’s financial position
Advising the board on how to carry out its financial responsibilities
Overseeing the preparation and scrutiny of annual accounts
Taking on day to day financial duties, such as book-keeping, budgeting and preparation of reports

What are we looking for?

This individual should have:

Knowledge of finance practices and reporting
Bookkeeping qualification
Ability to explain financial procedures to other Board members
Ability to think creatively and strategically, and to exercise good, independent judgement.
Ability to work effectively as a member of a team.

The role will involve:

Supporting the Finance & Accounts Controller Trustee
Presenting financial reports to the board in a format that helps the board understand the charity’s financial position
Advising the board on how to carry out its financial responsibilities
Overseeing the preparation and scrutiny of annual accounts
Taking on day to day financial duties, such as book-keeping, budgeting and preparation of reports.

What difference will you make?

This is an exciting opportunity for someone who is passionate about giving back and helping our future generation of young people.  

In this vital role you will be able to offer your unique skill set to support with financial procedures, therefore enhancing the charity's ability to run smoothly and reach more young people.  

We can only consider applications from people based in the UK. 

Applicants from the local community are welcomed. If you live more than 30 miles away from Sutton or Croydon, your application is likely to be unsuccessful. Board meetings are in person as well as on-line.

The Global Health Reform Initiative Foundation (GHRI) is a non-profit organization working to make healthcare accessible, affordable, and equitable for underserved communities worldwide. We are currently seeking passionate Volunteer Grant Writers and Volunteer Administration Officers to join our remote team.

Volunteer Grant Writers Responsibilities:

Research and identify grant opportunities.

Draft and submit compelling proposals.

Support fundraising and partnership efforts. Requirements:

Minimum 1+ year of experience in grant writing. Strong writing and research skills.

Attention to detail and ability to work independently.

Passion for humanitarian and healthcare-focused initiatives.

Volunteer Administration Officers Responsibilities:

Contact hospitals and healthcare systems for partnerships.

Manage communication (calls, emails, messaging).

Assist with scheduling, documentation, and follow-ups.

Requirements:

Good communication and organizational skills. Ability to work independently and remotely. Interest in healthcare and community development.

What We Offer Flexible, remote volunteering. Opportunity to contribute to global healthcare reform.

Valuable experience in non-profit work and partnerships.

How to Apply: Send your CV and a short statement of interest to our email address stating the role you’re applying for. Join GHRI today—your skills can help save lives and expand healthcare access!

Would you like to be involved in the founding of a new charity that supports young people through grief and loss? At Beyond Tomorrow, we support young people through grief and loss with compassion, guidance, and hope. Join us to help shape brighter futures for those finding their way beyond loss.

Volunteer Trustee (Secretary Role)

Location: Kent- however this role can be done virtually.
Time Commitment: Around 3–5 hours per month
Reporting to: The Board of Trustees

About the Role:

We’re a charity supporting young people and families through grief, loss, and emotional wellbeing. As our Secretary, you’ll be the organised heartbeat of the board, keeping everything running smoothly, making sure meetings are well-structured, and helping us stay on top of our legal and admin responsibilities.

You don’t need to have charity admin experience — just good organisational skills, a bit of tech confidence, and a passion for helping young people heal and thrive.

Key Responsibilities:

 Meetings & Records

• Arrange trustee meetings (usually every 1–2 months) and make sure everyone has the agenda and papers in advance.

• Take clear minutes and track action points so nothing slips through the cracks.

• Keep an organised record of all meetings, decisions, and official documents.

Governance & Compliance

• Help ensure the charity meets its legal requirements with the Charity Commission.

• Maintain up-to-date trustee contact details and declarations of interest.

• Support the Chair and Treasurer with key governance documents like policies, annual returns, and reports.

 Communication & Coordination

• Be the main point of contact for trustee communication — keeping everyone in the loop.

• Help coordinate between trustees, volunteers, and partners.

• Make sure important dates, tasks, and documents are shared in good time.

What We’re Looking For:

• Super organised and reliable — someone who loves keeping things in order.

• Good written communication skills and attention to detail.

• Comfortable using email, Google Drive, Word, or similar tools.

• Friendly and collaborative, with a genuine passion for supporting young people and families through loss.

Commitment & Expenses:

• This is a voluntary trustee role. Reasonable out-of-pocket expenses (like travel or supplies) can be reimbursed.

• Trustees usually meet once every 1–2 months, with a few extra hours between meetings for admin or follow-ups.

• You will have the opportunity to be involved with community work, however this is not an expectation.

What You’ll Get Out of It:

• A hands-on role helping a growing charity stay organised and effective.

• Experience in charity governance, leadership, and administration.

• A friendly, purpose-driven team who truly cares about what we do.

• A good opportunity to get hands-on experience in the world of admin.

• The satisfaction of helping young people and families find hope and healing after loss.

Would you like to be involved in the founding of a new charity that supports young people through grief and loss? At Beyond Tomorrow, we support young people through grief and loss with compassion, guidance, and hope. Join us to help shape brighter futures for those finding their way beyond loss.

Job Title: Trustee (Treasurer Role)

Location: Kent- but this role can be done virtually.
Time Commitment: Around 3–5 hours per month
Reporting to: The Board of Trustees

About the Role:

We’re a charity dedicated to helping young people and families navigate grief, loss, and emotional wellbeing. As our Treasurer, you’ll play a key part in keeping us financially accountable making sure we can keep supporting young people in the best way possible. You don’t have to be an accountant; we just need someone confident with numbers, organised, willing to learn and passionate about making a difference.

Key Responsibilities:

 Finance Management

• Keep track of the charity’s income and spending.

• Manage the charity’s bank account and ensure everything matches our records.

• Work with the other trustees to plan an annual budget and keep an eye on how we’re doing.

• Prepare simple finance reports for trustee meetings so everyone understands how funds are being used.

 Reporting & Compliance

• Help prepare our yearly accounts and returns for the Charity Commission.

• Make sure we’re following all the right financial policies and keeping our records clear and transparent.

Advising the Board

• Explain financial info in plain English so everyone feels confident making decisions.

• Support us in planning sustainable income streams (like grants, donations, and fundraising).

What We’re Looking For:

• Someone confident with money management, budgets, or spreadsheets (finance or bookkeeping experience is great but not essential!).

• Reliable, detail-oriented, and honest.

• Friendly communicator who can make numbers make sense.

• Passionate about supporting young people, families, and communities through loss and mental health challenges.

Commitment & Expenses:

• This is a voluntary role — trustees are not paid, but reasonable expenses (like travel or supplies) will be reimbursed.

• We usually meet once every 1–2 months, and you’ll also help out a little between meetings when needed.

• You also have the opportunity to be involved in the charity's community work, however there is no expectation of this.

What You’ll Get Out of It:

• A meaningful role where your skills make a real difference.

• The chance to help shape a starting charity and see the impact firsthand.

• Experience in the charity sector, finance, strategy, and leadership.

• A warm, supportive team that actually cares about the cause 

• A great addition to your CV for employers.

*PLEASE NOTE* We are unable to sponsor work applications and so you must already be based in the UK to apply to this role.

Join the dedicated team at Historic Croydon Airport and contribute to preserving and sharing the rich history of one of the world’s oldest airports. As a volunteer, you will play a crucial role in ensuring that visitors have a memorable and safe experience while exploring this historic site.

With a choice of either the morning (9am-1pm) or afternoon shift (1-5pm), we ask that volunteers work at least 10 hours per month - on the first Sunday of each month and an additional weekend.

Responsibilities:

1. Visitor Engagement:

   • Greet and treat all visitors equally, with respect, and without discrimination.
   • Provide knowledgeable and engaging information about the history of Croydon Airport.
   • Assist with visitor inquiries and enhance their overall experience.

2. Safety and Security:

   • Be vigilant about the safety of visitors both inside and outside Airport House.
   • Inform visitors of potential hazards, such as crossing kerbs or the road outside Airport House and using stairs within the building.
   • Ensure visitors are aware of emergency exits and the evacuation procedure. Tour Guides should mention this at the start of each tour, and other volunteers should do so when appropriate.

3. Operational Support:

   • Arrive on time for Open Days to assist with setting up and closing down activities.
   • Help maintain the cleanliness and orderliness of the site throughout the day.
   • Participate in team meetings and training sessions as required.

Qualifications:

• A keen interest in history and heritage, particularly in aviation and the history of Croydon Airport.
• Excellent communication and interpersonal skills.
• Ability to work as part of a team and independently.
• Commitment to treating all visitors with respect and without discrimination.
• Punctuality and reliability.

Training: All volunteers will undergo an induction process, including a review of the HCAT Induction document covering emergency exits and evacuation procedures.

Benefits:

• Be part of a passionate community dedicated to preserving an important historical site.
• Gain experience in heritage and museum operations.
• Meet and engage with people from diverse backgrounds.
• Contribute to the educational and cultural enrichment of visitors.

Application Process: If you are enthusiastic about history and enjoy engaging with the public, we would love to hear from you.

As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities. 

Responsibilities: 

Reception Duties: 

1. Visitor Reception: 

• Greet visitors warmly at the front door or Reception desk. 

• Check if visitors have pre-booked and verify booking details. 

• Keep the Reception Desk attended at all times. 

1. Booking Management: 

• Obtain booking sheets from Graeme and update them throughout the day. 

• Set out and supervise the donation box. 

• Maintain a supply of hand sanitisers, leaflets, and other materials. 

• Re-stock leaflet holders in the Main Entrance lobby. 

1. Visitor Handling Procedures: People with a Booking: 

• Check the Lead Name off the booking list and confirm the number of visitors in the group. 

• Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code. 

• Ensure the donation process is completed. 

• Inform visitors of the location of toilets and answer any questions. 

• Ask visitors to wait in the Waiting Area until their Guide collects them. 

• Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide. 

People without a Booking: 

• Politely inform visitors that entry is by pre-booking online. 

• Check the booking list for vacant slots and inform visitors of available times and spaces. 

• Advise visitors to book and return at the specified time, noting they cannot wait inside AH. 

• Allow visitors to wait outside for potential "no-shows" if they wish. 

• Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details. 

• Seek assistance from Graeme or Mike if needed. 

1. Visitor Departure: 

• Thank visitors for coming and say goodbye. 

• Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre). 

Merchandising Duties: 

1. Merchandise Stall Management: 

• Set up and take down the HCAT Merchandise stall. 

• Retrieve and replace sale items from/to the cupboards under the model in Reception. 

• Run the merchandise stall, selling items to visitors. 

1. Cash Handling: 

• Manage the float, monetary takings, cashing up, and recording total takings at the end of the day. 

• Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day. 

1. Stock Monitoring: 

• Monitor stock levels and advise Jeff if stocks are running low. 

Qualifications: 

• Friendly and welcoming demeanor. 

• Strong communication and interpersonal skills. 

• Ability to manage bookings and handle donations accurately. 

• Experience in handling cash and managing merchandise sales. 

• Punctual, reliable, and able to adhere to procedures. 

• Commitment to providing a respectful and inclusive experience for all visitors. 

Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role. 

Benefits: 

• Be the welcoming face of Historic Croydon Airport. 

• Gain experience in visitor management and merchandising. 

• Contribute to the educational and cultural enrichment of the community. 

• Be part of a supportive and passionate team. 

Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you.