Volunteer roles in ilkley, west yorkshire

Yorkshire Cat Rescue - Charity Shop Volunteer

Why Join? Combine cat rescue support with community interaction in our vibrant charity shops!

Aims & Expectations:

Raise funds through retail, create friendly shopper experiences.

Tasks & Responsibilities:

Sorting donations, pricing, serving customers, housekeeping, restocking.

Role Boundaries:

No pricing beyond guidelines; no handling cash totals alone. No pressure to carry out all aspects of shop keeping - you choose what tasks you are happy and comfortable doing (i.e. manning the till, sorting and preparing donations for the shop floor, replenishing stock on the shop floor, helping design the window displays to enhance our customers’ experience).

Key Policies: Retail health & safety, cash handling, customer service principles.

Role Support: Report to the Shop Manager, induction and training provided.

There are always friendly and approachable staff members on site that will assist volunteers in everything they do.

Expenses: Pre-approved travel reimbursed with receipts.

Success Measures:

Neat store, sales targets met, smiley customers.

Location & Hours:

We have shops in Skipton, Brighouse, and Halifax.

Flexible shifts to suit individuals.

Behaviour & Adherence to code of conduct. Smart casual clothes, volunteer badge

Dress: comfortable shoes.

Skills & Specs: Essential - friendly, reliable, willingness to follow instructions.

Desirable - retail experience.

Mission Fit: The Yorkshire Cat Rescue shops exist to support the charity, with all profits going directly to cat care and welfare. By helping in one of our shops, you are helping cats in need.

We’re committed to giving you:

● Inclusivity – All welcome, regardless of background.

● Flexibility – Fitting volunteering around your life.

● Impact – Seeing cats thrive.

● Connection – With cats, staff, and other volunteers.

● Balance – No overcommitment - just what suits you.

● Fun – Builds positive memories and relationships.

● Voluntary Choice – You choose your level of involvement.

● Meaning – Aligned with your values and passions.

Other Opportunities

In addition to the role above, Yorkshire Cat Rescue has a range of volunteer opportunities available. It’s also possible to combine some volunteer roles. Ask a member of staff for further information about other areas of the charity you can get involved in.

Ready to Join Us?

If you are wanting to volunteer in a specific shop, please feel free to pop in for a chat.o

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Yorkshire Cat Rescue - Retail Drivers Mate

Why Join? Help move donations from between the shops and to the rescue centre and vice versa, collect donations from around Yorkshire, and support logistics teamwork!

Aims & Expectations:

Ensure safe transport of goods and maintain a tidy shop floor.

Tasks & Responsibilities:

Help with loading and unloading, sorting items, carrying out deliveries and pick-ups.

Role Boundaries:

No driving required.

Key Policies: Health & safety, manual handling, data privacy, PPE.

Role Support: Report to the Driver, induction and training provided.

Friendly and approachable staff members are available and will assist volunteers in everything they do.

Expenses: Pre-approved travel reimbursed with receipts.

Success Measures:

Smooth transfer of stock, organised collections, packing, and postdelivery.

Positive feedback from interactions.

Location & Hours:

West Yorkshire. Flexible hours to suit individuals during the times the drivers are working.

Behaviour & Dress:

Adherence to code of conduct, clothes suitable for indoor and outdoor working environment, closed-toe sturdy comfortable shoes.

Skills & Specs: Essential - good physical health, willingness to take instruction, enjoy working in a team.

Desirable - warehouse or delivery support experience.

Mission Fit: This role keeps stock moving to maximise the chance of sale, ensuring product availability and safe handling. The Yorkshire Cat Rescue shops exist to support the charity, with all profits going directly to cat care and welfare. By helping our shops, you are helping cats in need.

We’re committed to giving you:

● Inclusivity – All welcome, regardless of background.

● Flexibility – Fitting volunteering around your life.

● Impact – Seeing cats thrive.

● Connection – With cats, staff, and other volunteers.

● Balance – No overcommitment - just what suits you.

● Fun – Builds positive memories and relationships.

● Voluntary Choice – You choose your level of involvement.

● Meaning – Aligned with your values and passions.

Other Opportunities

In addition to the role above, Yorkshire Cat Rescue has a range of volunteer opportunities

available. It’s also possible to combine some volunteer roles. Ask a member of staff for further

information about other areas of the charity you can get involved in.

Ready to Join Us?

Please feel free to pop into one of our shops for a chat.animal

We’d love to show you around, answer your questions, and welcome you into the YCR family.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Position: Volunteer Urban Ranger
Responsible to: Urban Ranger
Location: Various outdoor spaces across BD3, BD4 and BD5
Hours: Anything from two hours here and there, to two days a week.
Expenses: Travel expenses will be reimbursed for bus tickets, train tickets or car mileage

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At Better Place Bradford, our mission is to identify and oversee improvements to local parks and outdoor spaces with the aim of providing a healthier and happier environment for babies, young children and families. We work across larger parks, pocket parks, community centres, streets and green spaces across BD3, BD4 and BD5.

We are seeking an enthusiastic, passionate, and highly motivated individual, who is looking to gain some practical landscape maintenance experience.

As a Volunteer Urban Ranger, you’ll play a vital role in maintaining the upkeep of our sites, regularly checking that each site is safe, inviting, and free from rubbish — noting any issues that arise.

Duties include: Litter clearance, sweeping sand back into the sand pits, weeding, planting, watering plants, affixing signs, checking in on the Little Free Library boxes, strimming, raking leaves, supporting at event days, promoting responsible use and enjoyment of our sites.

This role is for you if you;

• Enjoy being outdoors (in all weather)
• Are not afraid of physical work
• Want to make a difference in your local area
• Are comfortable getting to sites across BD3/BD4/BD5
• Enjoy interacting with members of the public
• Want to gain practical landscape maintenance experience
• Are looking for an intro into the environmental / conservation / ranger sectors

Volunteers must be in the UK already.

Join a pioneering organisation advancing research and education on psychoactive substances. We're seeking active trustees with experience in communications, fundraising, finance, strategy and lived experience.

Drug Science is at a pivotal point of development. Having established a strong track record in pioneering psychoactive research and advocacy, the board and team are considering what should be the focus and goals for the coming years. The new trustees will help to shape and drive this, playing an active role in Drug Science's future and successes.

Founded in 2010 by Professor David Nutt following his removal from his post as Chair of the Advisory Council on the Misuse of Drugs, Drug Science is the only completely independent, science-led drugs charity, uniquely bringing together leading drugs experts from a wide range of specialisms to carry out ground-breaking research into drug harms and effects.

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. As a small charity, who has big plans, we can’t do it without the support of volunteers and fundraisers. That’s where you come in.

Help Us Launch Our Postal Donation Project & Secure Business Sponsorship!

Are you a dynamic, results-driven individual with a passion for animal welfare and fundraising? Do you have experience in corporate relationships or securing sponsorships? Join our team and make a significant impact by helping us fund our exciting Postal Donation Project!

As part of our dedicated volunteer team, you’ll play a key role in enabling us to send donation packs to our supporters, who will fill them with preloved items and return them to us for our monthly auctions. But we need your expertise to secure the funding to make this project possible.

What You'll Do:

• Develop a Sponsorship Package: Create a compelling sponsorship proposal that outlines the benefits for businesses to support our project.

• Reach Out to Businesses: Approach local and national businesses for sponsorships, highlighting how their support will make a meaningful difference to our cause.

• Build Relationships: Cultivate strong, long-term partnerships with corporate sponsors, ensuring they feel appreciated and valued for their contribution.

• Collaborate with the Team: Work alongside other team members to ensure the successful execution of the project, including tracking donations and managing logistics.

• Help Us Reach Our Goals: Your efforts will enable us to distribute donation packs to supporters, resulting in more valuable items for our auctions and more funds raised for the animals we care for.

What We’re Looking For:

• Fundraising Experience: Ideally, you’ll have some experience in securing sponsorships or working with corporate donors, or a passion to develop these skills.

• Strong Communication Skills: You’ll be confident in reaching out to businesses and building relationships, whether in person, by phone, or via email.

• Organised and Motivated: You’ll need to stay on top of tasks, follow up on leads, and keep detailed records of your communications with sponsors.

• Team Player: You’ll be working with a small dedicated team, so a collaborative attitude is essential.

Why Volunteer With Us?

• Make a Real Difference: Securing funding can help us grow our Auctions for Animals fundraising potential. .

• Professional Growth: This role is an excellent opportunity to build on your fundraising and corporate relationship skills, while working with a supportive team.

• Flexible Commitment: Work on your own time and from home. We provide all the support you need to succeed.

Shape the future of character education

Are you a Headteacher, Deputy Headteacher, or senior school leader passionate about developing young people’s character? Do you want to use your expertise to shape an innovative education charity while also benefiting your own school? If so, we invite you to join Being The Cure as our Education Trustee and play a key role in refining and expanding our impact in schools.

About us

At Being The Cure, we believe education should go beyond academics—it should build Kindness, Honesty, and Humility, empowering young people to become tomorrow’s heroes. Our Saturday Schools and in-school programmes are grounded in research and gaining attention, including interest from UCL. Now, we need an experienced school leader to help us ensure our programmes truly meet schools' needs.

Why this role could be right for you

�� Flexible & realistic commitment – We understand school leaders are busy! Meetings are designed to fit around your schedule, with remote options available and minimal paperwork.

�� Directly benefit your own school – Gain expert insights into character education to enhance your curriculum and explore opportunities for your school to pilot our programmes or receive support.

�� Have strategic influence – This is more than a governance role. You will directly shape our education programmes, ensuring they are relevant, impactful, and aligned with the realities of school life.

�� Join a diverse & supportive board – Work alongside charity sector leaders, school business managers, and corporate consultants, all driven by a shared commitment to education and social impact.

Your role as our Education Trustee

As a trustee, you will act as a critical friend to our CEO and education team, helping us refine our curriculum and engagement with schools. Specifically, you will:

✅ Challenge and support our CEO to ensure our curriculum is evidence-informed and aligned with school needs.

✅ Help shape our engagement strategy, making it easier for schools to access and benefit from our programmes.

✅ Advise on best practices in education and share insights from your leadership experience.

✅ Support the scaling of our impact, ensuring our growth is sustainable and beneficial for schools.

Time commitment & flexibility

We respect the demanding schedules of school leaders, so we structure our commitments with maximum flexibility:

�� Induction – Approx. 6 hours to familiarise yourself with our programme and approach.

�� Ongoing - 6 hours on a quarterly basis including:

Quarterly Education & Safeguarding Committee – 1-hour remote meeting, with up to 1 hour of prep.

Quarterly Full Board Meeting – 2-hour in-person meeting (ideally, but remote options available), with up to 2 hours of prep. We encourage in-person attendance as we socialise as a board afterward, but we fully understand when this isn’t possible.

�� Additional support – As available, based on your interest and capacity.

What we’re looking for:

✔ Experience in school leadership, with a strong understanding of how schools operate.

✔ Teaching experience, ideally recent, to ensure familiarity with classroom realities.

✔ Commitment to our mission of empowering young people through character education.

➕ We'd love it if you also had knowledge of or experience with schools in Newham and it's neighbouring boroughs, Bedford, or Luton.

Next steps

We know committing to a trustee role is a big decision and we’re happy to have an informal chat about the role, answer any questions. After we've had a chat we'll also be happy to invite you to visit one of our schools to see our impact firsthand.

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary

As part of teaching at Roots, instructors are supplied with many teaching resources to help them teach the Roots way, such as instructor slides, teaching notes and walk-through videos.
Your role at Roots is to produce well-curated teaching notes, to ensure instructors understand the content and know exactly what is being taught.

Key tasks

• Assessing the current standard of teacher note 

• Taking on the role of editor/proofreader of all academic content

• Have a keen eye for detail such as grammar, language and punctuation

What we’re looking for

• Has a keen eye for detail

• Has experience in copy editing 

• Able to prioritise and organise workload

• Has some experience in assessing the quality of educational material

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE, and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in design and digital marketing.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

We are seeking a new Chair to provide strategic leadership at a time when demand for our advice services is at an all-time high. Help shape our vision, champion our mission, and make a tangible difference in the lives of those facing challenges.

About Citizens Advice East Berkshire
Citizens Advice East Berkshire offers crucial help and advice when people need it most. No one but Citizens Advice sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. 

What will you be doing?
We are at an important stage in our development and we are seeking a new Chair to replace our current Chair who will be standing down as her term finishes. We have ambitious plans for our future and we are looking for a Chair who can help drive our mission forward.

Building on our successes to date, we want a new Chair to lead us through the next exciting phase of our journey. You will have a strong background and track record of providing leadership at board and/or senior executive level and will have a passion for supporting people facing tough life challenges. You should have the judgement and vision to operate effectively at strategic level and you should demonstrate the skills and expertise to help drive our mission forward. We are looking for someone with 3 years+ professional experience in one of the fields of Fundraising strategy, Governance, Operations management or Advice / Advocacy. 

We are looking for someone who has:

• Experience of operating at a senior strategic leadership level within an organisation
• Successful track record of achievement through their career
• Experience of charity governance and working with or as part of a Board of Trustees
• Passion for supporting people facing tough life challenges
• Ideally has served as a Chair or Vice Chair and is familiar with leading a Board

What are we looking for?

You’ll need to:

• Understand the type of work undertaken by a local Citizens Advice and the Citizens Advice network
• Understand and accept the responsibilities and liabilities of a trustee
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have a good basis of leadership skills (and preferably you have served within a Board, ideally as Chair or Vice Chair or led a Committee)
• Have the ability to facilitate and lead meetings
• Have good interpersonal skills
• Have good listening, verbal and written communication skills
• Be able to exercise good independent judgment
• Have good numeracy skills to understand accounts with the support of the treasurer
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake mandatory training in your role
• Line manage and support the Chief Executive Officer

What difference will you make?
Citizens Advice East Berkshire makes transformational differences to people who need support when facing life crises. As Chair you will play a significant part in ensuring we are able to expand and grown our services to make a significant difference to many more individuals and families. 

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. 

Since our first project based in Borneo in 2009, we have helped over 50,000 animals across the globe. We provide a lifeline to dogs and cats every year in need of veterinary care and support via humane dog and cat population projects. We also provide aid to companion animals, working donkeys, and endangered wildlife.

As a small charity, who has big plans, we can’t do it without the support of volunteers and fundraisers.

That’s where you come in! - Join Our Team and Make a Difference!

Are you passionate about animal welfare and looking for a rewarding way to contribute? Become a key part of our monthly online auctions and help raise vital funds for our cause!

As a Donation Support Officer, you'll play a crucial role in collecting items for our auctions, which take place in our Facebook group each month.

What You'll Do:

• Engage your network: Reach out to friends, family, and colleagues to gather preloved items for auction. You’ll help give things a second life while raising funds for animals in need!

• Connect with your community: Tap into local Freecycle groups, social media, and even your neighborhood to find exciting items to auction.

• Reach out to businesses: Approach local businesses for new, unused donations. It could be products, services, or gift cards that can help boost the auction's success.

• Spread the word: Share the auctions within your network to encourage bidding and excitement around the cause.

Why Volunteer with Us?

• Make a real impact: Every item you help secure means more funds for our charity, which go toward animal care, rescue operations, and rehoming programs.

• Flexible commitment: You can volunteer from the comfort of your own home and set your own pace. We are looking for around 1-3hrs per week and while some tasks may be time sensitive the majority of the role will be flexible. 

• Support & Training: You’ll join a small friendly team and we will provide guidance to help you succeed in your role.

Do you care about workplace wellbeing and mental health?
We’re looking for volunteers to take part in an important research project exploring burnout, kindness, and workplace culture.

By completing our confidential questionnaire, you’ll be helping us uncover the real causes of burnout and shape solutions that go beyond quick fixes - creating kinder, healthier workplaces for employees and managers alike.

�� The questionnaire takes about 10-20 minutes.
�� Every response is invaluable, and you’ll be contributing to global research on mental health at work.
�� Volunteers are also welcome to share the survey with colleagues and peers to widen the impact.

As a thank you, one participant will be randomly selected to receive a £80 / $100 Amazon gift card.

If you’re passionate about improving workplace wellbeing and want your voice heard, we’d love to have you involved.

We’re looking for a creative, organised Communications Volunteer to power Europia’s digital presence. You’ll help plan, create, and schedule content, keep our tone of voice consistent, and grow engagement across our community - all while building a stand-out portfolio of real campaigns.

Key Responsibilities

• Design Creation: Produce high-quality graphics for print and digital: posters, flyers, social posts, event materials.

• Brand Consistency:  Ensure designs follow Europia’s brand guidelines (colours, fonts, style, accessibility).

• Social Media Assets: Create engaging visuals tailored for Facebook, Instagram, X (Twitter), and LinkedIn.

• Event Support: Design promotional materials and on-site signage for events, exhibitions, and campaigns.

• Collaboration: Work with staff and volunteers to understand needs and translate them into clear visual concepts.

• Adaptation of Content: Edit and adapt existing designs for different formats/sizes (e.g., square, stories, A4/A5).

• Creativity & Ideas: Contribute fresh ideas to enhance Europia’s visual presence and campaign impact.

Qualifications & Skills

• Graphic design in Canva (required).

• Understanding of brand guidelines and accessible design.

• Confident writing for web/social; clear, inclusive language.

• Helpful: Meta Business Suite/Buffer, Mailchimp; basic CMS (e.g., WordPress).

• Basic photo/video editing (desirable but not required).

• Organised, reliable, collaborative; respectful of confidentiality.

Benefits

• Build a portfolio of real-world comms and design work.

• Training, supervision, and supportive feedback.

• Travel expenses covered for agreed in-person activities.

• See your work make a visible impact by amplifying vital community services.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to develop an online food bank, allowing people access to a food bank that may not get help through their local council/Job Centre and may only want to use the service online.

People may want to use the online service of a food bank for many reasons, whether due to disability or not. 

The role of Project Co-ordinator role will oversee this project with guidance and input from the trustees, lived experience board members and with the support of other co-ordinators that are relevant to the outreach, funding and running of the service.

You do not necessarily need experience of this kind of role but good attention to detail and task management potential will be key, we can work the rest out together. If you like the idea of this, please get in touch with us and we can arrange an informal chat.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

This is an exciting opportunity to join a charity at the very start and to make a difference in shaping how we move forward.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to tap in to social media as a whole to communicate openly and confidently about the areas we work in. What we are doing, we feel is new and grabbing those opportunities.

With this in mind, we want people who have a specialist interest, experience in or want to learn more about one of more of the areas the Living Reasons will be working in and confidently host lives on social media or in our currently being built website option for video drop in live sessions that are two way conversations with people.

This role will mean having to deal with challenging members of the public, there will always be moderators to ensure the people taking part in the live session remain respectful but there may be the need to respectfully challenge people's opinions in an attempt to educate. 

Living Reasons will never shy away from complex conversations and being challenged on our stance, we are sure we will learn from these sessions as well.

So if you have a strong sense of general social justice, fairness, equality, diversity and equity in all areas of life and for all people, then this could be the role for you. Get in touch, and we can discuss in more detail.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it. 

We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.

We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.

STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.

We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.

Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:

Monday: morning or evening

Tuesday: morning or evening

Wednesday: morning

Thursday: morning

We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact. 

About the role

Working within our Helpline Services, we’re hoping you’ll feel comfortable to:

• Take helpline calls (listening and speaking on the phone)
• Respond to webchats (reading on-screen messages and typing responses)
• Sending occasional emails

If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.

We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:

• Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
• We have a WhatsApp group where you can keep in touch with other volunteers.
• Volunteer supervisors are available for one-to-one support and discussions.
• Access the training modules as many times as you want.

Who are we looking for?

You’re likely to enjoy volunteering in the Helpline Services if you:

• have a genuine curiosity about people and their experiences
• are able to understand written and spoken English
• are comfortable enough to speak on the telephone
• are comfortable with basic email functions
• have good administration skills
• enjoy listening and talking to people

It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.

This is a volunteer role is remote, so you will need access to:

• a quiet place where you can work in privacy and not be overheard during calls
• a mobile phone or landline
• a computer or laptop

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please fill in our volunteer form that is linked to this opportunity. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us,