- £40,000-£43,000 (FTE; dependent on experience; contract or day rates will be considered)
- 12-month contract
- Based in London (currently working from home; other locations will be considered, but when possible, the ability to work from London on a regular basis is essential).
The Cares Family is an anti-racist organisation committed to advancing anti-racism. We particularly welcome applications from Black, Asian and Minority Ethnic people, who are under-represented in our organisation. We are an equal opportunities employer.
ABOUT THE CARES FAMILY
The Cares Family’s mission is to help people find connection in a disconnected age. Our objectives are to reduce loneliness and isolation amongst younger and older people alike; improve people’s connection, belonging, purpose and power in a rapidly changing world; and bring people together to reduce social, generational, digital, cultural and attitudinal divides.
Those relationships have had a dramatic impact. 98% of young people involved say they have a stronger connection to the community. 73% of older neighbours involved say their isolation is reduced; 86% are better able to appreciate the changing world; and 77% say their relations with young people have improved. Neighbours report feeling reduced loneliness, improved understanding across generations, a deeper sense of belonging, and “part of something bigger”.
But as the Covid-19 pandemic has shown, loneliness is not just a personal crisis for younger and older people; it’s also a broader public health crisis and a national political crisis. It affects millions of people – from people newly working from home or cooped up in university halls, to new parents; middle aged men to digitally savvy teenagers; LGBT+ people to new migrants. In fact, those who are already marginalised in society experience its consequences the most.
So, as well as improving individual lives and community togetherness, The Cares Family has started to have an impact at the systemic and cultural levels too – through storytelling and campaigning work that are rapidly increasing our profile and making an even bigger difference.
In 2018, the then Prime Minister launched the government’s first ever loneliness strategy (which we lobbied for and helped shape) at a Cares Family social club. We have received coverage in The Economist, The Times, The Guardian, The Telegraph and on BBC1’s News at Ten and Channel 4 News, as well as support from Russell Howard and Florence and the Machine. And in 2018, our Founder and CEO was appointed one of 20 inaugural Obama Fellows, bringing new attention to our issues and work.
We are therefore at a moment of opportunity to make an even bigger difference in the year ahead. We plan to do that with our ‘Action, Voice, Power’ strategy – increasing our local action with new projects, raising up the voices of human experience through new campaigns, and working to ensure national and local government make new investments to reduce loneliness, and build connections across perceived divides.
ABOUT OUR CAMPAIGNS PLANS
That’s why we are looking for a Campaigns Lead to put rocket boosters under our systemic and cultural impact. Specifically, you will work with our CEO to develop and execute a cross-party, public-facing campaign coalition, which is already in development, to rally public and political support for a major government investment in building connection over the next generation; with our creative Programmes teams to enable local intergenerational activism in London, Liverpool, Manchester and other places to help build togetherness and change systems locally; and with our innovative Projects team to guide national campaigns like Intergenerational Week.
ABOUT THIS ROLE
We are looking for someone who:
- Has significant and proven experience driving change at the national level – and knows how to build the campaign architecture, narratives, relationships, coalitions and media coverage to affect national policy change in Westminster.
- Is collaborative – and knows how to bring together and coordinate a coalition of organisations with their own distinct goals to create a coherent, powerful message that will achieve its goal.
- Knows how to mobilise people – through clear, actionable ‘asks’ of the public, online and offline, and by bringing our neighbours, teams, partners and politicians with them.
- Has the expertise to appraise data, create targeted emails and social media content that motivate people to take action, and tell beautiful stories that inspire change.
TO READ THE FULL JOB DESCRIPTION AND FIND OUT HOW TO APPLY, PLEASE VISIT THE CARES FAMILY'S WEBSITE.
The Cares Family (currently North London Cares, South London Cares, Manchester Cares, Liverpool Cares and East London Cares) is a group of... Read more
The client requests no contact from agencies or media sales.
- £31-35,000 (dependent on experience)
- 24-month initial contract (with possibility of renewal)
- Full-time (37.5 hours per week)
- 26 days’ holiday per year
- Fully remote during the pandemic, then based in London, Liverpool or Manchester, though we have flexible and remote working arrangements in place
The Cares Family is an anti-racist organisation committed to advancing anti-racism. We particularly welcome applications from Black, Asian and Minority Ethnic people, who are under-represented in our organisation. We are an equal opportunities employer.
ABOUT THE CARES FAMILY
The Cares Family’s mission is to help people find connection in a disconnected age. Our objectives are to reduce loneliness and isolation amongst younger and older people alike; improve people’s connection, belonging, purpose and power in a rapidly changing world; and bring people together to reduce social, generational, digital, cultural and attitudinal divides.
Those relationships have had a dramatic impact. 98% of young people involved say they have a stronger connection to the community. 73% of older neighbours involved say their isolation is reduced; 86% are better able to appreciate the changing world; and 77% say their relations with young people have improved. Neighbours report feeling reduced loneliness, improved understanding across generations, a deeper sense of belonging, and “part of something bigger”.
But as the Covid-19 pandemic has shown, loneliness is not just a personal crisis for younger and older people; it’s also a broader public health crisis and a national political crisis. So, as well as improving individual lives and community togetherness, The Cares Family has started to have an impact at the systemic and cultural levels too – through storytelling and campaigning work that are rapidly increasing our profile and making an even bigger difference.
We are therefore at a moment of opportunity to make an even bigger difference in the year ahead. We plan to do that with our ‘Action, Voice, Power’ strategy – increasing our local action with new projects, raising up the voices of human experience through new communications and campaigns, and working to ensure national and local government make new investments to reduce loneliness, and build connections across perceived divides.
ABOUT OUR IMPACT AND LEARNING
The Cares Family has undergone four external evaluations which demonstrate the impact of our work. However, measuring the value of human relationships, which are necessarily subjective, in a way that is simultaneously scientific, community-led and respectful of people’s full stories, is challenging.
We are therefore seeking to build on the learning from our four evaluations, to embed impact evaluation techniques that are consistent with our community-first philosophy, and to do so in a way that challenges top-down evaluation approaches which can be reductive and isolating.
To do so, we need to raise the bar on our monitoring and evaluation, data capture and analysis; to set up better processes to analyse and evaluate that data for learning purposes; and to put in place an organisational Monitoring, Evaluation and Learning framework to enable us to better measure our outcomes.
ABOUT THIS ROLE
We are therefore seeking a Head of Impact and Learning with a solid understanding of monitoring and evaluation approaches as well as systems, data, analysis and, crucially, people.
This is a new role and an exceptional opportunity for an innovative social researcher to design and develop simultaneously values-led and robust evaluation. Working closely with our delivery teams and with input from our neighbours, you will embed outcomes monitoring into our day-to-day activities, and evaluate our programmes and projects in a meaningful way.
TO READ THE FULL JOB DESCRIPTION AND FIND OUT HOW TO APPLY, PLEASE VISIT THE CARES FAMILY'S WEBSITE.
The Cares Family (currently North London Cares, South London Cares, Manchester Cares, Liverpool Cares and East London Cares) is a group of... Read more
The client requests no contact from agencies or media sales.
WHO WE ARE
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. Our work has since expanded to address the cycle of crime, by offering support programmes to those who commit, as well as those who are victims of criminality. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.
ROLE SUMMARY
How this role fits into the vision and objectives of City Hearts
We currently have an exciting opportunity for an Equality and Diversity Officer within City Hearts. Reporting directly to the Head of Human Resources, the role of this individual would be to champion and embed equality and diversity practices, and to help foster an inclusive culture that represents the charities values. The individual would also work closely with Senior Management to develop initiatives to promote diversity, and play an essential role in in shaping and enhancing policies and operational plans in relation to both staff and service delivery.
RESPONSIBILITIES
• To raise awareness and understanding of equality and diversity amongst staff, clients and stakeholders, interacting with people at all levels and from a range of backgrounds
• To research, apply and promote change, sharing best practice and promoting diversity initiatives.
• To promote allyship through employee diversity initiatives and events
• To assess the charity's needs and promote charity cohesion
• To work with the Head of Human Resources on ensuring compliance with and promotion of anti-discriminatory legislation in order to ensure the charity meets statutory requirements
• To work with Senior Management to write, implement and review policy and procedures at a strategic level, with a particular focus on, but not limited to; The Safer Recruitment Policy and Procedures, Anti-Racism Policy, Equality and Diversity Policy, Grievance and Disciplinary Policies, and developing factsheets
• To be responsible for preparing and delivering Equality & Diversity Training, presentations and workshops to staff and other stakeholders
• To liaise with the Head of HR to identify and arrange external delivery of Equality and Diversity training, as and when appropriate
• To provide advice, guidance and support to staff at all levels on issues relating to equality and diversity.
• To work in partnership with the Head of HR to develop recruitment processes to maintain and encourage equal opportunities across recruitment, including internal promotional opportunities.
• To input into the appointment of all staff, including managers, through the development of assessment methods relating to equality and diversity.
• To regular attend and input into Senior Management strategic meetings
• To promote and carry out change within the charity and wider community
• To monitor data and gather feedback of a quantitative and qualitative nature, including via surveys or staff focus groups
• To develop an annual report on diversity statistics within the charity and formulate recommendations for improvement
• To input into concerns or grievances related to incidents of discrimination
• To be available as a point of contact for employees wanting to raise a query, provide feedback or raise a concern in relation to equality and diversity
• To investigate incidents alongside HR, particularly in relation to matters of discrimination
City Hearts is fully committed to equality, diversity and inclusion in our organisation. Therefore, it's important to us that this is reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome and encourage applications where we are under-represented in our workforce, particularly at management level. Currently, this includes people with disability, Black, Asian and Minority Ethnic (BAME) groups and those who identify as LGBTQ+.
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first s... Read more
Are you currently looking for a job that offers flexibility in between personal commitments or during educational study? Are you interested in gaining valuable workplace experience and making a real difference in young people’s lives? Maybe a role as a Bank Support Worker is the next step for you?
Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.
They are currently looking for kind, caring and friendly people to join our professional team as a Bank Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.
You will join their Bank Team on a “Zero Hours Contract” supporting their Residential Home in West Kirby working flexible shifts that fit around your personal life.
Company Benefits
- Competitive pay (£9.54 p/h)
- Enhanced company pension
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Access to our 24-hour Wellbeing Support Portal/ Employee Assistance Programme
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)
Your role as a Bank Support Worker
- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin, etc.)
Requirements of a Bank Support Worker
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations
Desirable Criteria
- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs
If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Monday 15th February.
Please note that they do not accept CV’s and the application must be completed in full.
Please note that interviews will be held over Microsoft Teams as a video interview.
Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
They reserve the right to close the advert early, should they appoint a suitable candidate.
Ref: 96440
Are you currently looking for a job that offers flexibility in between personal commitments or during educational study? Are you interested in gaining valuable workplace experience and making a real difference in young people’s lives? Maybe a role as a Bank Support Worker is the next step for you?
Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.
They are currently looking for kind, caring and friendly people to join their professional team as a Bank Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.
You will join their Bank Team on a “Zero Hours Contract” supporting their Residential Home in Warrington working flexible shifts that fit around your personal life.
Company Benefits
- Competitive pay (£9.54 p/h)
- Enhanced company pension
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Access to our 24-hour Wellbeing Support Portal/ Employee Assistance Programme
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)
Your role as a Bank Support Worker
- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per their attached document (Writing reports, general office admin, etc.)
Requirements of a Bank Support Worker
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations
Desirable Criteria
- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs
If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Monday 15th February.
Please note that they do not accept CV’s and the application must be completed in full.
Please note that interviews will be held over Microsoft Teams as a video interview.
Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
They reserve the right to close the advert early, should they appoint a suitable candidate.
Ref: 96439
Are you currently looking for a job that offers flexibility in between personal commitments or during educational study? Are you interested in gaining valuable workplace experience and making a real difference in young people’s lives? Maybe a role as a Bank Support Worker is the next step for you?
Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.
They are currently looking for kind, caring and friendly people to join their professional team as a Bank Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.
You will join their Bank Team on a “Zero Hours Contract” supporting their Residential Home in Neston working flexible shifts that fit around your personal life.
Company Benefits
- Competitive pay (£9.54 p/h)
- Enhanced company pension
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Access to our 24-hour Wellbeing Support Portal/ Employee Assistance Programme
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)
Your role as a Bank Support Worker
- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin, etc.)
Requirements of a Bank Support Worker
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations
Desirable Criteria
- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs
If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Monday 15th February.
Please note that they do not accept CV’s and the application must be completed in full.
Please note that interviews will be held over Microsoft Teams as a video interview.
Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
They reserve the right to close the advert early, should they appoint a suitable candidate.
Ref: 96438
Are you interested in a career where you will make a real difference in young people’s lives? Do you understand the challenges which young people face in daily life? Is a career as a Support Worker the next step in life for you?
Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.
They are currently looking for a kind, caring and friendly person to join our professional team as a Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.
You will be based within their Residential Home in Neston, working shifts over a 28.5 hour working week consisting of earlies, lates, and occasional sleep ins & nights when required to support the services, so flexibility is required.
Company Benefits
- Competitive pay (£9.54 p/h + £100 bonus after completing 6-month probation)
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)
Your role as a Support Worker
- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin, etc.)
Requirements of a Support Worker
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations
Desirable Criteria
- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs
If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Monday 15th February.
Please note that they do not accept CV’s and the application must be completed in full.
To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.
Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
They reserve the right to close the advert early, should they appoint a suitable candidate.
Ref: 96437
Chapter, a Cheshire based mental health charity, is looking for an experienced and proven Grants Fundraiser to join its dedicated team.
Chapter promotes the mental health and wellbeing of individuals, communities and workplaces through the provision of education and training services that adopt preventative and/or therapeutic approaches.
With an exciting strategic plan in place and a solid track record of securing funding from grants over the last 30 years, we’re looking for someone able to capture the imagination of funders and secure the monies needed for our core costs as well as a range of new projects.
This post offers the flexibility of home-based working, however you will be required to work a minimum of one day a week based in our Ellesmere Port office. Due to the current Covid-19 pandemic the successful candidate may be required to work largely from home in line with Government guidelines.
We have a strong commitment to promote equality and equal opportunities. We encourage applications from people of all backgrounds and welcome applications from people with lived experience of mental ill-health.
Closing date for applications is Sunday 14th February 2021.
Interviews will be held Thursday 25th February 2021. Due to current Government guidelines, it is expected that initial interviews will take place virtually.
Chapter is dedicated to improving the lives of people experiencing mental ill-health
Our vision is for communities where mental ill-h... Read more
The client requests no contact from agencies or media sales.
About us
Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you’re as compelled as we are to make this change happen, and want to inspire others to help make it happen, then join us.
About the role
Central Supporter Engagement Coordinators play a crucial role in stewarding, inspiring, and engaging a diverse range of churches and Christian Aid groups to build on the agency of Christian Aid’s supporters. They are accountable for establishing stronger and more effective relationships and maintaining and increasing supporters’ level of engagement. They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and people to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication. They are accountable for capturing and processing supporter information and providing consistent outstanding customer service and stewardship. The team will be involved in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also accountable for providing excellent office-based help to complement the efforts of regional colleagues, working as one to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation. You will work closely with regional colleagues across the UK.
About you
You will be used to working in a customer care environment, including handling enquiries and complaints and appropriately dealing with difficult issues, and working with a customer database, including inputting, editing and extracting data. You will be able to dealing with new and existing supporters by telephone and in written communications, and liaise and build relationships with a broad range of people in a friendly, outgoing and positive manner. You will have knowledge of good donor management or customer care.
You will be able to demonstrate appropriate assurance to set manageable expectations and deal positively with supporters whose expectations cannot be met. You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.
Further information
This role requires applicants to have the right to work in the country where this position is based.
All successful candidates will require either and Enhance or Basic Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.
Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
Our current team comprises of a small group of diverse individuals from different backgrounds. This is because we value diversity, and believe our differences makes us a stronger team and is instrumental to the way we work and to provide the best service to our supporters. As such, we invest in the skills, talents and experience of people from all walks of life, which also allows us to live out Christian Aid’s value which we are grounded in and committed to deliver; Dignity, Equality, Justice and Love. And so, we welcome applications from people from all sections of the community, and of all races, gender, age, disability, sexual orientation, religion and beliefs. We would particularly welcome applications from disabled and Black, Asian & Ethnic Minority candidates as we are under-represented within this area and level within our organisation. As members of the International Disability Alliance, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.
Our vision Poverty is an outrage against humanity. It robs people of dignity, freedom and hope, of power over their own lives. Christian Aid ha... Read more
The client requests no contact from agencies or media sales.
Do you want to work in the voluntary sector? We have a range of exciting job opportunities and are recruiting now!
Do you have an eye for detail and a passion for efficiency?
The Governance Manager will provide a vital link across the LSN and tide charity and will support the Chief Executive and Board to fulfil their responsibilities. You will be responsible for all internal systems and reporting arrangements and for meeting our requirements with external bodies. This includes acting as company secretary.
All post-holders will work remotely, with occasional visits to our head office in Liverpool when required and circumstances allow. This post is full time and fixed term until October 2021, with the potential for extension depending on available funding. Secondments from organisations that support our work are welcome.
Closing date for post: Thursday 21 January, 4pm
Interviews: weeks commencing 25 January and 1 February
To apply for this role, please click the ‘apply’ button below.
We encourage anyone interested to contact us for an informal discussion; to arrange this, please visit our website for contact details.
Job Title: Project Co-ordinator
Salary: £23,271 (Pro rata, actual £12,579), pa plus competitive pension
Holidays: 25 days per year (Pro rata, actual 15 days), plus bank holidays
Hours: 20 hours per week (hours negotiable over 3-4 days)
Location: Hoole, Chester
The Bren Project provides high quality, supported work experiences for people with learning disabilities and/or autism. At the Bren Project we believe that everyone should have the opportunity to experience the world of work and enjoy all the benefits it brings. Since 2007 we have facilitated over 300 bespoke work placements for people with learning disabilities and autism. We are a small, but enthusiastic and committed team, and this is an exciting time to join us!
We are now seeking to appoint a Project Coordinator, who will play a critical role in our service delivery. The Project Coordinator will engage beneficiaries, building a personal profile with them that reflects their individual skills, ability, and ambition. The role will also liaise with employers, brokering suitable opportunities and nurturing successful placements through building good relationships with everyone involved.
Closing date is noon on Monday 15th Feb 2021. If you have not heard back from us by this date, please assume your application has been unsuccessful on this occasion.
Appointment will be subject to a satisfactory enhanced Disclosure and Barring Service check and satisfactory references.
Do you want to work in the voluntary sector? We have a range of exciting job opportunities and are recruiting now!
Are you skilled at delivering big projects successfully?
The tide Operations Manager will be responsible for implementing the delivery plans to achieve tide’s key outcomes for the NLF funded grant and for the day-to-day management of the team of staff.
All post-holders will work remotely, with occasional visits to our head office in Liverpool when required and circumstances allow. This post is full time and fixed term until October 2021, with the potential for extension depending on available funding. Secondments from organisations that support our work are welcome.
Closing date for post: Thursday 21 January, 4pm
Interviews: weeks commencing 25 January and 1 February
To apply for this post, please click the ‘apply’ button.
We encourage anyone interested to contact us for an informal discussion; to arrange this, please visit our website for contact details.
Do you have an understanding of mental health issues or experience of working in mental health? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as a Casual Recovery Worker on an ‘as and when’ needed basis.
We are looking for a Casual Recovery Worker to join the team at Tower House, our 24 hour Supported Housing service in Chester. A great listener, with a flexible approach and a flair for planning and prioritising a busy workload, you love motivating and engaging people in a range of developmental and rehabilitative activities. What’s more, you have a good understanding of mental health issues and how they affect people. You will also need good record keeping skills and be adept at data entry and willing to participate in a rota that includes lone working, weekends, on call and sleep-ins across a variety of services.
We are looking for caring, consistent, flexible and creative individuals who work well under pressure and are keen to work in mental health. Good communication is essential, as is a good knowledge of mental health. You will receive a full induction, regular supervisions, as well as opportunities for personal and professional development by working across our range of services. You will also have access to learning and development opportunities.
The hourly rate for Casual Workers is £8.72.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.
The closing date for this post is 29th January 2021, however we reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.
So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.
We currently have an exciting opportunity for an Integration Support Programme (ISP) Worker. The ISP is an innovative programme which is designed to fill the gaps around existing Survivor Support, to make sure that no survivor’s needs go unmet. Your role would be to facilitate the smooth running of this service in the form of administration and regular phone calls with ISP clients, in order to build and maintain client rapport with the service, while also capturing their support needs.
• To process new referrals and introduce clients to the Integration Support Programme service.
• To complete fortnightly and monthly client ‘check-in’ calls to build rapport and capture client support needs.
• To make regular referrals to the Victim Care Contract ‘Reach-in’ service.
• To measure client progression by completing Freedom Assessments with them.
• To occasionally signpost clients to appropriate local services.
• To participate in team meetings.
• To attend regular supervision meetings with Line Manager.
• To provide occasional support to other programmes within the same department, including Bright Future, Reach-in and Health and Wellbeing.
• To adhere to all internal procedures regarding City Hearts.
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first s... Read more
The client requests no contact from agencies or media sales.
Right to Succeed is a fast-growing national charity, working to deliver place-based and educational change in the most disadvantaged communities. Together, alongside their local and national partners, Right to Succeed delivers coordinated, impactful programmes aimed at improving outcomes for vulnerable children and young people, their families and wider communities. We are now recruiting an inspiring new Programme Manager to manage day to day implementation of the discovery phase of a whole system improvement programme in two of Liverpool City Region’s most left behind communities.
As a Programme Manager in the Liverpool City Region, you will work with the Programme Director on the initial discovery phase of the programme, working alongside multiple agencies, research professionals and stakeholder groups to create and maintain the conditions required for an effective, collective place-based change approach.
Together with the team, you will support and build the capacity of residents in selected communities, in order to develop a long-term, place-based vision designed to improve children’s capability, wellbeing and access to opportunities.
To apply for this imporant role, you must have significant experience of developing and delivering impactful programmes and interventions, ideally working collectively with colleagues in the community and public sector spaces. You must be an excellent communicator, skilled at building and maintaining relationships with a range of stakeholders, including those at a senior level. With strong facilitation skills and proven effective line management experience, you will support the Programme Director to monitor and evaluate complex programmes and report key outcomes to funders. Overall, you will be passionate about ensuring high quality programmes to improve outcomes for vulnerable children, young people, families and communities.
To apply for this exciting opportunity, please initially submit a word-formatted version of your CV and a 2-page maximum supporting statement outlining your interest in the role and how your skills and experience meet the requirements on the Person Specification in the Recruitment Pack.
Please note this is initially a 12 month fixed term contract, subject to funding.
Depending on Covid-19 restrictions, this role may initially need to be home-based but will be based with the team in the Merseyside area, location to be confirmed.
Right to Succeed is all about bringing the community together to transform outcomes for children. Why? Because we believe every child deserves ... Read more
The client requests no contact from agencies or media sales.