Volunteer roles in manchester, greater manchester
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description:
Services Sales Specialist (Commission-Only)
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.
Compensation Structure
● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.
● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.
○ Standard £200 ePDP Sale: £25 commission
○ Subsidized £100 Sale: £10 commission
○ 2-Month Rolling Sale: £65 commission
● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.
Main Responsibilities
This is a target-driven, client-facing role responsible for the full sales cycle:
● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.
● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.
● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.
● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.
● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.
● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold
The successful candidate will primarily sell Quilombo UK’s core offerings:
● ePDP (Enhanced Professional Development Programme)
● iPDP (International Personal Development Programme)
● Quilombo UK Departments as a Service
● Workshops
● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.
● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.
● Alignment: Passion for social justice, community engagement, and inclusion.
What We Offer
● Income Potential: Uncapped commission earning potential based entirely on performance.
● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.
● Mentorship: Coaching and mentoring from experienced directors and leadership.
● Certification: Certificate of completion and reference upon successful 16-week programme completion.
Job Types: Part-time, Freelance
Work Location: Remote
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Service Sales Specialist plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
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Sales & Lead Generation:
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Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
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Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
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Participant Onboarding:
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Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
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Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
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Customer Relationship Management (CRM):
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Maintain accurate records of leads, interactions, and conversions in the CRM system.
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Follow up with prospects to address concerns, nurture interest, and close enrollments.
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Reporting & Feedback:
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Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
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Share participant feedback to improve programme positioning and outreach strategies.
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Compliance & Ethics:
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Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
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Required Qualifications:
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Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
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Experience:
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2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
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Experience conducting cold calls, managing leads, and closing conversions.
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Skills:
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Strong persuasive communication and active listening skills.
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Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
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Ability to articulate complex programme details in a clear, motivating manner.
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Resilience in handling objections and rejection.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background.
Saddleworth Village Games is a registered Charity in England and Wales since 2016, but the foundation has been running since 1985 and celebrated its 40th year in 2025. The organisation offers sports for children aged seven to 14 in the Saddleworth area that range from athletics, swimming, dodgeball, and netball, including many, many more. Everyone involved in the games is a volunteer and the organisation relies on donations from the competing children’s parents and local business who sponsor the games.
Local businesses sponsoring the games has been in place for the last few years and without their support putting the games on each year wouldn’t be possible without them. The committee are now looking for a strategic partnership officer to work with our sponsors and support them whilst looking to attract new sponsors too.
Sponsors have two options when working with us and these are outlined below.
- A £1,200 payment per year which is £100 per month where they receive their logo on every page of our website, a full-page advert in our yearly brochure, their logo on each village banner that is displayed at events, the opportunity to have a stall at our opening ceremony and to present a trophy at one of the villages presentation evenings.
- A £240 a year deal which is £20 a month where they receive half a page advert in our brochure and their logo on one page of our website.
Roles and responsibilities.
- Work with existing sponsors to ensure they want to continue their partnership with us.
- Resolve any issues sponsors may face including making their payments to us or general queries.
- Identifying new sponsors from the local and wider arear, informing them of their options to sponsor us as outlined above and getting them on board.
- Leasing with our chairman to keep him informed of sponsors, our treasurer to keep them informed of the payment, with our brochure producer to ensure their advert is the correct size and ready for print, plus our website-maintenance team to ensure their logos are online.
- Ensuring payments are received on a monthly basis to ensure the sponsors are making their financial contribution to us and chasing any missed payments where this may occur.
- Inviting our premium sponsors who pay £1,200 a year to our opening ceremony and leasing with the chairman in relation to their stalls they may wish to have at this event. Inviting them to present a trophy at a village presentation night.
How to apply for the role.
If you’d wish to apply for this role and feel you have the skills, knowledge, and dedication to assist the committee please apply by contacting our chairman Stephen Hewitt.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hello my name is Bahati from Tanzania, i am the founder of the registered non profit organization called smile for future generation in Tanzania, I'm humbly asking a volunteer from Europe or United States to help us doing fundraising campaign for the projects we have in our organization, the core role will be linking our organization with companies ,individual philanthropists and other organization for gaining more experience.
Enhance children development and education through capacity building, infrastructure and facilities development
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Be Enriched - recent recipients of The Kings Award for Voluntary Servie 2025 - are seeking an inspirational Chairperson to lead our Board of Trustees and guide our next phase of strategic growth. We use food as a tool to bring people together, cultivate joy and dignity whilst fighting food waste and nourishing the community.
What will you be doing?
The Chair plays a pivotal role in guiding the board, ensuring the charity is governed effectively and remains true to our vision and mission. With an inclusive leadership style, the Chair will foster a collaborative atmosphere within the board, while offering both support and constructive challenge to the CEO. Additionally, the Chair serves as a passionate ambassador for the charity, representing its values and goals.
What difference will you make?
Since 2013, we have been dedicated to enriching our communities through food. Our work tackles critical issues head-on: alleviating food poverty, combating social isolation, and empowering individuals through practical skills training. We believe in the power of food to bring people together, share knowledge, and cultivate lasting connections.
As Chair, you will play a pivotal role in steering our ambitious strategy, working closely with an active and committed Board and our dedicated staff team. This is a unique opportunity to leverage your leadership skills to strengthen our impact and ensure the long-term sustainability of our vital community services.
Scope of Responsibilities
Governance and Strategic Leadership
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Provide leadership to the board in the establishment of organisations overall strategy and policies.
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Direct boards policy-making process and guidance to ensure strategic alignment.
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Monitor decisions taken by the board to ensure effective execution.
Board Management
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Build and develop the board by leading efforts in recruiting new trustees and ensure the board is diverse, skilled, and working cohesively. Foster a culture of mutual respect and collaboration.
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Plan annual schedule of board meetings and establish agendas.
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Chair and facilitate board meetings.
Representation and Advocacy
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Act as Ambassador for Be Enriched at external events, meetings and functions when required.
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Actively participate in and show support for the charity's events and projects, demonstrating leadership and commitment to its mission.
Executive Liaison and Oversight
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Liaise closely with CEO to maintain strategic overview and provide appropriate support.
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Serve on senior appointment panels as needed.
Formal Procedures
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Act as the final stage adjudicator in formal disciplinary and grievance procedures, in accordance with the organisation’s policies.
What We Are Looking For
Essential Qualities
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Proven experience as a trustee, with a passion for governance and making a difference. Prior Chair experience is welcome but not required.
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A keen sense of strategic purpose.
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An inclusive leadership style.
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The ability to listen and engage. Comfortable with challenge and debate and can encourage that in others whist fostering a collaborative board environment.
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Advocate – be able and willing to champion Be Enriched’s work through personal networks, social media, and other channels.
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A strong personal commitment to equity, diversity and inclusion.
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Be proactive and responsive – as a small charity, there are times when issues arise that require the Chair's guidance, support, or approval.
In addition to the above, the Chair will have the responsibilities and qualities of all trustees:
Responsibilities Of All Trustees
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Support and provide advice on Be Enriched’s visions mission and goals.
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Ensure the effective, efficient, and prudent administration of the organisations.
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Safeguard the organisations financial stability and ensure proper investment of funds.
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Ensure key risks are being identified, monitored and controlled effectively.
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Provide support and challenge the CEO in the exercise of their delegated authority and affairs.
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Attend quarterly board meetings (online) and AGM (in-person), adequately prepared for group discussion.
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Use independent judgement, acting legally and in good faith to promote and protect Be Enriched’s interest, to the exclusion of their own personal and/or third-party interest.
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Maintain a thorough and informed understanding of the organisation's activities, as well as the broader external issues that affect its work.
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Accept collective responsibility, as part of the board, for the actions and decisions of the organisations and its trustees.
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Participate in additional tasks as required, such as providing expert advice or assisting with fundraising initiatives.
Terms of Appointment
Terms of Office
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Trustees are appointed for a three-year term, with renewal available at end of first term.
Time Commitment
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Attendance required at four quarterly board meetings (conducted online via Teams from 4:30-5:30pm).
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Attendance compulsory at the Be Enriched AGM (conducted in-person).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Obuyisi bw'Omu Initiative
Obuyisi bw’Omu Initiative empowers underserved communities in Uganda—particularly women, youth, and children—through grassroots action, advocacy, and partnerships. It addresses key challenges including limited mental health support, poor water and sanitation, barriers to quality education, and the impacts of climate change. Programs create safe spaces for mental health awareness, improve clean water access and hygiene, and provide educational resources and mentorship to promote inclusive learning. Climate action efforts involve tree planting, conservation, and sustainable practices. By fostering community ownership and engaging volunteers, Obuyisi bw’Omu drives practical, sustainable solutions that enhance well-being and resilience for lasting positive change.
Role (Volunteer, unpaid): Communitions Officer
Role Description:
Obuyisi bw'Omu Initiative empowesr Ugandan communities with mental health, WASH, education, and climate resilience initiatives.
What you will do :
• Content Creation: Develop press releases, social media content, newsletters, and blog articles that align with our mission and campaigns.
• Media Outreach: Build relationships with journalists, influencers, and media outlets to enhance visibility.
• Brand Management: Maintain consistent messaging and tone across all communication channels.
• Campaign Support: Collaborate with other departments to promote events, fundraising initiatives, and community stories.
• Monitoring and Reporting: Track engagement metrics and suggest improvements to increase media impact.
Minimum Hours per Week: 10+ hours per week
Duration: 6+ months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Trustee
You and Me Counselling are currently recruiting volunteer trustees to complement the committee members already in their role.
This is a home working role and will be for immediate start.
Our charity
You and Me Counselling is a charitable organisation established in 2011. We are a counselling and psychotherapy service based in Hornchurch, Essex that works with children, young people, adults, and their families in the boroughs of Havering, Barking & Dagenham, Redbridge, and Waltham Forest. Our counsellors and therapists work both within schools and from our counselling rooms located in Hornchurch and Ilford.
You and Me Counselling are an organisational member of the British Association for Counselling & Psychotherapy (BACP). This means we are fully governed by the BACP’s Ethical Framework for the Counselling Professions.
Job Description
As a trustee you will need to:
- Acknowledge emails at least once a day.
- Give a minimum of one hour per week to the role.
- Attend quarterly trustee meetings online.
- Ensure that You and Me Counselling pursues its stated objectives
- Ensure there is regular review of changes that might affect the organisation (political, financial, demographic, etc.)
- Ensure that the charity complies with charity law, company law and any other relevant legislation or regulations.
- Monitor finance to ensure that the charity applies its resources exclusively for its charitable objectives.
- Uphold the good name and values of You and Me Counselling.
- Ensure the effective and efficient administration of the organisation, including having appropriate policies and procedures in place.
- Ensure the financial stability of the organisation.
- Supervise, support and appraise the chief executive officer.
- Hold the chief executive officer to account for the management and administration of the charity.
- Ensure that the organisation acts in accordance with employment law and exercises a duty of care to its employees.
- Identify major risks to the organisation and put systems in place to mitigate or minimise the risks.
- Ensure that the organisation has a governance structure that is appropriate to a charity of its size/complexity, stage of development, and its charitable objectives
- Regularly review your own training needs and create an expectation of continuous professional development throughout the organisation.
- Ensure that trustees have an agreed code of conduct and comply with it, and that there are mechanisms for the removal of trustees who do not abide by the principles stated therein.
Person Specifications
All trustees should demonstrate the following skills and values:
- A commitment to the organisation.
- A willingness to devote the necessary time and effort.
- Good, independent judgement.
- An ability to think creatively.
- A willingness to speak their mind.
- An understanding and acceptance of their legal duties and responsibilities as a trustee
- An ability to work effectively as a member of a team.
- Ability to evaluate and interpret management information and other data.
Specific Skills
The ideal candidate would have one of more of the following:
- Experience in law and governance
- Experience in charity fundraising
- Knowledge of counselling or psychotherapy (as a therapist or client)
- Experience in accounting or financial management
- A parent of a young person who has experience of mental health issues
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to appoint a trustee with experience in Finance to oversee our finance functions, providing advice, scrutiny and support to the charity and to be the Chair of our Governance, Audit & Risk Committee (GAR)
1851 TRUST – SPORT INSPIRED LEARNING
We use the power of sport to inspire and empower the next generation. At the 1851 Trust, we believe every young person, has the potential to shape the future. Founded by Sir Ben Ainslie, our mission is to transform how young people connect with the world around them, helping them see themselves in it and thrive.
Through our free to access education programme, STEM Crew, we bring science, sustainability, and innovation to life using the real-world context of high-performance sport. These sport-inspired resources are used in over 40% of UK secondary schools, helping teachers unlock potential, build confidence, and spark ambition in STEM, green skills, and maritime careers.
Our work is driven by belief in young people’s potential, we focus on removing barriers to education and opportunity, as we aim to level the playing field and help all young people, particularly those from underserved communities to see that they belong in the world of STEM.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteers (21yrs+) to befriend a child or young person in care or leaving care. To provide opportunities for them to develop a meaningful. long-term relationship.
W E A R E L O O K I N G F O R S O M E O N E W H O
Can establish a positive, stable and long-term relationship with a young person.
Is reliable, non-judgemental, a good listener and able to engage with a child/young person.
Can promote the young persons developmental, social, emotional, cultural and religious needs.
Can value and respect the wishes and feelings of the child or young person and where necessary can advocate on their behalf.
Can adhere to policies and procedures at all times with emphasis on confidentiality, safeguarding, health & safety and relevant local authority procedures.
Is 21+ years old Has a full UK driving licence and access to a vehicle.
W H A T C A N I E X P E C T T O B E D O I N G ?
Meeting with the young person on a regular basis in the community for a couple of hours.
Engage with the young person in recreational/educational and fun activities.
Help them to explore new experiences to build their self-confidence and self-esteem.
Act as a positive role model for the young person.
W H A T A R E T H E B E N E F I T S
You will receive a thorough induction programme and training for the role.
You will receive quarterly supervisions and ongoing support from a member of the team.
You will make a real difference to a young persons life.
You will have opportunities to meet with other volunteers and young people.
Out of pocket expenses will be reimbursed.
The client requests no contact from agencies or media sales.
IHF Website Design and IT Volunteer
Make a difference in the lives of children around the world!
The International Humanity Foundation (IHF) is seeking passionate volunteers to join our Website Design and IT team. As a volunteer, you will play a vital role in helping us to:
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Educate marginalized children in Indonesia, Kenya, and Thailand.
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Provide safe homes for children in need.
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Empower adults to start their own non-profits.
What you will do:
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Assist our Website & Media Teams in visual editing of content for social media platforms and website design.
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Collaborate with volunteers from around the world on website and marketing materials.
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Use your creativity and skills to help us share our story and make a difference.
Why volunteer with IHF?
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Make a real impact in the lives of children and families.
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Gain valuable experience in website design and IT.
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Join a global network of passionate volunteers.
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Work with a flexible schedule from the comfort of your own home.
Who we are looking for:
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Individuals with a passion for visual communication and design.
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Proficiency in Google Suite applications.
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A deep empathy for impoverished children and their communities.
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A commitment to our core values.
Ready to make a difference?
Visit our website today to learn more and apply!
Media Division online
Are you involved with Media? Would you like to make a positive impact doing what you love and
enjoy? IHF needs your expertise in graphics and social media to volunteer your time working
from the comfort of your home.
Volunteers from across the Globe are invited to join our MEDIA team as At Home members or
as part of our Global Leadership Development program. Whether an hour a month or an hour a
day, whether experienced or new; your help is needed. Meet many people from diverse cultures
and socio- economic backgrounds globally, while helping children seeking a brighter future.
The International Humanity Foundation(IHF) is seeking experts and those who want to learn.
Ages 18-95.
MEDIA PR DIVISION
�� GRAPHICS & DESIGN
�� IHF Website / IT
�� IHF Social Media
�� Translation
�� Volunteer Outreach (General Online Outreach Task Team, GOOTT)
�� University Partnerships
�� IHF Newsletter
_____________________________________________________________________
Media Division online
Are you involved with Media? Would you like to make a positive impact doing what you love and
enjoy? IHF needs your expertise in graphics and social media to volunteer your time working
from the comfort of your home.
Volunteers from across the Globe are invited to join our MEDIA team as At Home members or
as part of our Global Leadership Development program. Whether an hour a month or an hour a
day, whether experienced or new; your help is needed. Meet many people from diverse cultures
and socio- economic backgrounds globally, while helping children seeking a brighter future.
The International Humanity Foundation(IHF) is seeking experts and those who want to learn.
Ages 18-95.
MEDIA PR DIVISION
�� GRAPHICS & DESIGN
�� IHF Website / IT
�� IHF Social Media
�� Translation
�� Volunteer Outreach (General Online Outreach Task Team, GOOTT)
�� University Partnerships
�� IHF Newsletter
_____________________________________________________________________
Become an Interview & First Response Expert with IHF!
Ever Thought About Mastering the Art of Interviewing?
Imagine having the ability to assess, communicate, and make an impact—skills that set you apart in any career or life situation. At International Humanity Foundation (IHF), we offer you the chance to become an expert in interviewing and first response, equipping you with lifelong skills that will elevate your confidence, decision-making, and leadership abilities.
About IHF – A Global Nonprofit Changing Lives
Since 2001, IHF has been transforming communities and empowering individuals across the world. Our mission is two-fold:
✅ Educate & Nourish – Providing education and resources to impoverished children and promoting healthier communities.
✅ Raise Global Awareness – Teaching individuals about social challenges and inspiring them to be part of the solution.
Why Join This Skill-Building Opportunity?
Master Interviewing – Learn how to ask the right questions, assess candidates, and make informed decisions—an essential skill for any leadership role.
First Response Expertise – Gain critical first-response skills that ensure smooth and professional interview experiences.
Real-World Impact – Engage in virtual and in-person experiences, applying what you learn to real scenarios in diverse communities worldwide.
Global Networking – Connect with passionate professionals, mentors, and like-minded individuals from across the globe.
Enhance Your Resume – Stand out in job applications with hands-on experience in interviewing, communication, and leadership.
What You’ll Gain
✨ Confidence & Communication Excellence – Become a poised and articulate speaker.
✨ Professional & Personal Growth – Develop skills that employers value across industries.
✨ Community & Teamwork – Collaborate with an international network of volunteers and leaders.
Who Can Apply?
This opportunity is open to motivated individuals from all backgrounds who are eager to develop new skills and contribute to a meaningful cause. No prior experience is needed—just a willingness to learn and grow!
Don’t miss this opportunity to gain skills that will set you apart for life! Join us today and start your journey toward becoming an interviewing and first response expert!