Volunteer roles in ukraine
Spinal Muscular Atrophy (SMA) is a rare, genetic neuromuscular condition causing progressive muscle wasting (atrophy) and weakness leading to loss of movement.
Our current chair has been in the position for 6 years and after serving their maximum term, we are seeking a new Chair to lead the charity and help us deliver our four year strategic plan ‘Building a future together’.
The chair provides a pivotal role in ensuring the charity has a well governed organisation, strong staff team and board with clearly defined roles and responsibilities, with one shared goal of working towards the organisational mission underpinned by our values and principles.
The chair will support the CEO and ensure that the board functions as a unit and works closely with the senior leadership team to achieve agreed objectives. From time to time the chair will act as an ambassador and the public face of the charity in partnership with the CEO. An effective chairperson is a key player in ensuring effective governance for the charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to co-ordinate vegan volunteering?
As an Organiser, you would be the caretaker of your local area. This is the more time-intensive role but so rewarding! Tasks would be emailed to you directly every month by our Volunteering Coordinator, who would be your main point of contact here at The Vegan Society. It would then be your job to send out the task to Advocates in your local area and get feedback from them. You'll also be able to ask your Advocates for help with any stalls and lobbying. Every Organiser receives an outreach pack, including a table runner, leaflets and banners. We make sure you are fully supported with an Organisers' WhatsApp group for socialising and ideas. We also have a monthly gathering on video.
What does the Organiser role involve?
Every month, you will be sent a collection of tasks to choose from. We create these from our programme of campaigns. You would be the point of contact for Advocates in your area, sharing these tasks and coordinating activities, such as stalls and lobbying councillors. We will provide you with a campaign toolkit and be in regular contact with you to ensure you have everything you need. You will also be invited to our private Facebook group and WhatsApp chat.
We would expect you to provide any updates from your group and give feedback on each task. It's vital that we measure the impact that we are having, in terms of positive conversations and leaflets handed out. You can also give us ideas you have for future outreach tasks or campaigning. Many Organisers find a huge sense of satisfaction, improvement in self-esteem and enjoy the social side of volunteering in this role.
You will also be responsible for welcoming new Advocates in your area. We will let you know when somebody new applies, and you will help them to get involved with any activities. As the main contact for Advocates, this role does require some awareness of safeguarding and data protection procedures and policy. There will be full training on your role in this, as well as a handbook and ongoing guidance and support.
What training and support is available?
There will be a full induction to the role, with a gradual introduction of new tasks and responsibilities. To start with, we will provide an initial training session to cover the basics of community organising, communication skills and event planning. This will be done remotely from wherever you are. Along with this, we will provide a full pack of resources that covers a range of work that we do.
From there, there will be regular conversations and reviews, where we can discuss other training requirements. Staff are always available to Organisers for any questions, via phone or email.
What skills would be useful in doing this role?
- Great organisational skills
- Experience of coordinating people
- Experience of working to specific dates and deadlines
- Good time keeping
- Ability to work independently
- Ability to motivate people around the topic of veganism
- Ability to stick to branding
- Ability to read emails in a timely manner and translate tasks into actions quickly
- Ability to report back on activities
- Excellent knowledge of vegan issues
How much time do I need to invest?
You should be able to commit around two days a month to carry out actions, and this is usually spread out across the month. We also expect timely responses to emails. When a new Advocate applies to work with you, we would like them to be contacted within seven days via email.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary of the role of Trustee
Trustees are individually, and as part of the Board, the ‘guardians of charitable purpose’, making sure that all Board and Board Committee decisions put the needs of the beneficiaries first; safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation ensuring these assets are used well, and in ensuring that the charity is run sustainably.
But this specific role requires the Trustee to Chair the crucial Board’s Income Generation Committee (IGC).
Like other hospices, in the context of Government decisions about tax and minimum wages and in the generally challenging environment for most donors, we are not able to purely fund our work from current donations, meaning we have been drawing from our reserves.
This has to change if we are to survive and satisfy the ever -increasing demands for palliative care.
Main duties and responsibilities:
• Chair the Income Generation Committee, which has the following key priorities:
• Review and constructively challenge the annual fundraising (FR) plans and budget
• Maintain an overview of current fundraising initiatives and their return on investments, working in partnership with the FR team
• Evaluate the risks to achieving projected income streams and advise the FR team and Board accordingly
• In conjunction with the FR team, creatively develop new and potentially high return initiatives that are intended to deliver significant additional income, in excess of current FR budgets
• As part of the Board of Trustees:
• set and maintain vision, mission and values
• ensure plans are in place to deliver income/cost levels that can at least fund current expenditure
• Develop strategy, set overall policy, define strategic objectives and evaluating performance against agreed targets
• Assure continuous compliance with the legal and regulatory standards governing the operation ofthe charity, the charity governing document and any other relevant legislation, updating the articles of association as required.
• Assure proper financial control and ensure the application of resources is exclusively in pursuance of the charitable objects i.e. the charity must not spend money on activities that are not included in its objects, no matter how worthwhile or charitable those activities are
• Assure the effective and efficient administration of the charity including funding, insurance and premises
• Assure that The Hospice of St Francis pursues its objects as defined in its governing document (e.g. the promotion of any charitable purpose for the benefit of the community in the district of providing palliative care at the Hospice, at patients home, in our Spring Centre and in the community, and in particular the advancement of education, the protection of health and the relief of distress and sickness)
• Assure employment procedures and policy and proceduresfor volunteering are compliant with legislation and regulation, subject to regular review and support the fulfilment of strategic objectives
• Assure risk assessments for all aspects of the business are carried out including accurate and timely reporting using the format of risk registers
• To contribute to, assure and maintain effective performance of the Board and Committees, including systems and processes for external assessment of these arrangements
• Support the CEO and Executive Team to fulfil their delegated responsibilities and hold them to account for delivery of strategic objectives
• To attend Board meetings quarterly, up to two Board awaydays annually and serve as a member of up to two Committees.
• Able to be registered as a Directors of the Charity at Companies House, sharing ultimate responsibility for governing the charity and directing how it is managed and run.
• Act as an ambassador supporting the work of the Hospice in generating income and in its relationship with the communities served.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.
We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.
Position Overview
Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:
- Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
- Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.
As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.
Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.
Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.
The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.
Who We Are Looking For
We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:
- Are strongly committed to helping others
- Have experienced mental health issues in order to relate to those seeking help
- Are collaborative and enjoy working with others
- Are encouraging and supportive
- Are organised and can monitor several things at once
- Can remain calm and focused during busy times and when safeguarding alerts are raised
- Are 18 years and over
- Can commit the time to a regular weekly shift
We are particularly interested in hearing from people who are available to run a shift on the following days/hours:
- Monday to Sunday, 5pm-7pm
- Thursday to Saturday, 7pm-10pm
Role Responsibilities
- Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
- Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
- Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
- Monitor web-chat conversations and ensure all chats are tagged.
- Maintain ability to listen, remain calm and provide intervention if necessary.
- Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
- Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
- Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
- Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
- Adhere to all standards, policies and procedures of My Black Dog.
Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.
www.myblackdog.co
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.
We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.
Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.
We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.
Join us in leading positive change!
About the position
The IT support role is vital to the organisation, as they will have the responsibility for the maintenance of the technical appliances used in the organisation. The IT support will not be required to come in on a weekly basis, but upon request as for when it is needed. The main tasks for the IT support will be reassuring all technical appliances are updates, responding to potential breakdowns and assuring electrical safety. Technical skills are required, in addition to flexibility, as they would need to quickly respond to potential breakdowns etc.
The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.
Main Responsibilities
-
Ensure all computers and other electrical equipment is updated.
-
Ensure the safety of electrical equipment.
-
Respond to breakdowns of electrical equipment.
-
Assist in the functions of IT-packages.
General tasks
-
Contribute to staff meetings and other internal meetings with views and suggestions etc.
Essential
-
IT skills
-
Health and Safety of electrical equipment
-
Knowledge about different IT-packages
-
Has ability to deliver tasks in a timely manner
-
Handles difficult situations well
Desirable
-
Committed to working with the community with a passion for helping others less fortunate.
-
Proficiency in Microsoft and Excel
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Lead oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Manager, the Programme Lead manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.
Key Responsibilities:
-
Programme Leadership:
-
Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.
-
Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.
-
-
Stakeholder Collaboration:
-
Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.
-
Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.
-
-
Programme Design & Delivery:
-
Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).
-
Monitor participant progress and employment outcomes, using data to refine programme effectiveness.
-
-
Risk & Compliance Management:
-
Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.
-
-
Reporting & Communication:
-
Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.
-
Prepare updates for senior leadership and stakeholders to demonstrate programme impact.
-
-
Process Improvement:
-
Implement feedback loops with participants and partners to continuously enhance programme quality.
-
Promote best practices in adult education, vocational training, and equity-focused initiatives.
-
Required Qualifications:
-
Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.
-
Experience:
-
3–5 years managing employability, workforce development, or adult education programmes.
-
Proven experience leading teams and collaborating with cross-sector stakeholders.
-
-
Skills:
-
Strong understanding of labour market trends and barriers to employment.
-
Ability to design inclusive, participant-centric programmes.
-
Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.
-
Exceptional communication skills for engaging diverse audiences.
-
-
Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.
IAPWA are currently seeking a Community Fundraising Co-ordinator to join their UK team to support their development of volunteer community fundraisers throughout the UK.
From identifying ways to engage with potential animal lovers who would be interested in supporting our cause to nurturing those relationships and helping them to make an impact, you will be part of a charity who are passionate about making a difference to the lives of animals in need.
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.
Key Responsibilities:
-
Participant Engagement & Support:
-
Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.
-
Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.
-
-
Administrative Coordination:
-
Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.
-
Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.
-
-
Documentation & Reporting:
-
Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.
-
Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.
-
-
Logistics & Communication:
-
Manage programme logistics, including training materials, technology setups, and participant resources.
-
Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.
-
-
Compliance & Record-Keeping:
-
Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.
-
Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.
-
Required Qualifications:
-
Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.
-
Experience:
-
1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.
-
Experience managing high-volume inquiries and maintaining detailed records.
-
-
Skills:
-
Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.
-
Strong verbal and written communication skills, with a customer-service-oriented approach.
-
Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.
-
Attention to detail and commitment to accuracy in data entry and reporting.
-
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.
Key Responsibilities:
-
Project Coordination:
-
Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.
-
Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.
-
-
Participant Support:
-
Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.
-
Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.
-
-
Stakeholder Engagement:
-
Support the Programme Lead in building relationships with internal stakeholders.
-
-
Data Management & Reporting:
-
Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.
-
Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.
-
-
Logistics & Compliance:
-
Manage programme materials, including training resources, digital platforms, and participant handbooks.
-
Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.
-
-
Continuous Improvement:
-
Gather feedback from participants and partners to identify opportunities to enhance programme delivery.
-
Support the implementation of new tools or processes to improve efficiency and participant satisfaction.
-
Required Qualifications:
-
Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.
-
Experience:
-
1–3 years in programme coordination, workforce development, adult education, or a similar role.
-
Experience working with diverse populations, including youth, underserved communities, or career changers.
-
-
Skills:
-
Strong organisational and multitasking abilities, with attention to detail.
-
Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.
-
Excellent interpersonal and communication skills for engaging participants and stakeholders.
-
Basic data analysis and reporting capabilities.
-
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Summary:
Leads end-to-end Talent Acquisition (TA) and Onboarding functions, driving strategies to attract, hire, and seamlessly integrate top talent. Manages Team Leaders for Talent Acquisition and Onboarding, ensuring alignment with workforce plans, compliance, and candidate/employee experience excellence.
Key Responsibilities:
Strategic Talent Leadership
-
Develop and execute TA and Onboarding strategies to meet current and future workforce needs, including diversity hiring goals and skills gap mitigation.
-
Partner with senior leaders to forecast talent demands, refine employer branding, and align processes with business growth objectives.
Team Management & Development
-
Directly manage Team Leaders: Talent Acquisition (recruitment focus), Team Leaders: Onboarding (documentation readiness), and the Workforce Planning Team, providing coaching, mentorship, and performance oversight.
-
Foster collaboration between the TA, workforce planning, and Onboarding teams to ensure seamless handover from hire to Day 1 readiness.
Recruitment Excellence
-
Oversee sourcing, selection, and offer management processes, ensuring efficiency (e.g., time-to-fill ≤30 days) and quality of hire.
-
Optimise the use of tools and metrics to drive data-driven recruitment decisions.
Onboarding & Documentation Readiness
-
Ensure flawless onboarding processes, including right-to-work checks, contract execution, and pre-employment compliance (e.g., UK right-to-work, GDPR).
-
Audit onboarding documentation for accuracy and audit readiness, addressing gaps in collaboration with Legal and Talent Advisory.
Compliance & Risk Mitigation
-
Ensure adherence to employment laws, data protection regulations, and internal policies across TA and Onboarding.
-
Resolve escalated issues (e.g., background check discrepancies).
Stakeholder Collaboration
-
Partner with diverse stakeholders to streamline onboarding logistics (e.g., system access, equipment provisioning).
-
Advise senior leadership on talent market trends, competitor insights, and process innovations.
Requirements:
-
Education & Certification: CIPD Level 5 qualification or equivalent (e.g., Bachelor’s degree in HR Management, SHRM-CP, or PHR certification).
-
Experience: 8+ years in talent acquisition and onboarding, with 3+ years managing multi-functional teams (TA and Onboarding).
-
Technical Expertise: Proficiency in relevant systems and programmes.
-
Legal Knowledge: Mastery of UK employment law, right-to-work requirements, and GDPR compliance.
-
Leadership Skills: Ability to mentor leaders, resolve cross-functional conflicts, and drive process improvements.
-
DE&I Focus: Track record of designing inclusive hiring and onboarding practices for underrepresented groups.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
-
Sales & Lead Generation:
-
Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
-
Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
-
-
Participant Onboarding:
-
Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
-
Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
-
-
Customer Relationship Management (CRM):
-
Maintain accurate records of leads, interactions, and conversions in the CRM system.
-
Follow up with prospects to address concerns, nurture interest, and close enrollments.
-
-
Reporting & Feedback:
-
Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
-
Share participant feedback to improve programme positioning and outreach strategies.
-
-
Compliance & Ethics:
-
Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
-
Required Qualifications:
-
Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
-
Experience:
-
2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
-
Experience conducting cold calls, managing leads, and closing conversions.
-
-
Skills:
-
Strong persuasive communication and active listening skills.
-
Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
-
Ability to articulate complex programme details in a clear, motivating manner.
-
Resilience in handling objections and rejection.
-
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.
IAPWA are currently seeking an Events Co-ordinator to join their UK team to help them develop their range of adrenalin pursuits within their Adventures for Animals fundraising initiative. From identifying ways to find animal lovers to take part in our 2025 skydiving challenge to creating new, exciting events for our adventure community to engage with, you will be part of a charity who are passionate about making a difference to the lives of animals in need.
Please note: All expenses are covered, including free places on our Adventures!
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About QuilomboUK
QuilomboUK is a dynamic organisation that fosters diversity, equity, inclusion (D&I), and social justice. We believe in a People First approach, ensuring our strategies and operations align with our mission to create equitable workplaces and communities. Join us during this exciting phase of growth as we amplify our impact through innovative people practices.
Role Overview
As a People Partner, you will play a pivotal role in shaping our organisational culture by driving initiatives in organisational development, change management, employee engagement, and recognition. You’ll act as a strategic partner to all departments, ensuring their goals align with our People First philosophy. This role is ideal for someone passionate about social justice, D&I, and building inclusive environments where every voice matters.
Key Responsibilities Organisational Development & Change Management
- Design and implement OD initiatives to enhance team effectiveness, agility, and alignment with QuilomboUK’s mission.
- Lead change management projects, ensuring smooth transitions during organisational growth or restructuring.
- Develop strategies to foster leadership capabilities and a culture of continuous learning.
Employee Engagement & Recognition
- Create innovative engagement programs (e.g., surveys, focus groups) to elevate employee voice and belonging.
- Design recognition frameworks that celebrate contributions aligned with our values, especially in D&I and social justice.
- Analyse engagement data to identify trends and recommend actionable improvements.
People Partnership & Collaboration
- Partner with department leaders to integrate People First strategies into their operations and objectives.
- Provide coaching to managers on inclusive leadership, conflict resolution, and team dynamics.
- Ensure departmental policies reflect QuilomboUK’s commitment to equity and social justice.
Diversity, Equity, Inclusion & Social Justice
- Embed D&I principles into talent processes, from recruitment to career development.
- Lead initiatives that advance social justice internally (e.g., ERGs, bias training) and externally (community partnerships).
- Track and report on D&I metrics to measure progress and identify gaps.
Compliance & Best Practices
- Stay updated on employment law and HR trends, ensuring compliance while advocating for progressive practices.
- Promote a culture of accountability and inclusivity through equitable policies.
Qualifications
- Experience: 5+ years in HR, organisational development, or as a People Partner, ideally in mission-driven sectors.
- Skills:
- Expertise in change management, engagement strategies, and OD frameworks.
- Strong stakeholder management and communication skills.
- Proficiency in HR analytics and project management.
- Knowledge: Deep understanding of D&I practices, employment law, and social justice principles.
- Alignment: Passionate about QuilomboUK’s mission and values.
Personal Attributes
- A champion for equity and inclusion, with empathy and cultural competence.
- Adaptable and resilient in fast-paced environments.
- Proactive problem-solver with a collaborative spirit.
Why Join QuilomboUK?
- Impact: Drive meaningful change in D&I and social justice through your work.
- Culture: Join a supportive, inclusive team where innovation and authenticity thrive.
- Growth: Opportunities for professional development in a scaling organisation.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Let’s build a more equitable future together. ✊#PeopleFirst #SocialJustice #DiversityAndInclusion
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About QuilomboUK
QuilomboUK is a pioneering organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. We champion a People First approach, embedding fairness and belonging into every aspect of our operations. As we grow, we seek a strategic leader to guide our Talent Advisory team in shaping equitable workplaces and empowering employees to thrive.
Role Overview
As the Manager: Talent Advisory, you will lead the Talent Advisory team (including Talent Advisors and Administrators) to deliver high-impact HR solutions that align with QuilomboUK’s mission and business goals. You’ll oversee the development of HR policies, advise leadership on complex employee relations (ER) and performance matters, and drive initiatives to enhance retention, engagement, and compliance. This role combines strategic oversight with hands-on leadership, ensuring our People & Culture practices reflect our commitment to social justice and equity.
Key ResponsibilitiesHR Strategy & Policy Development
- Design, implement, and refine HR policies, procedures, and frameworks that align with QuilomboUK’s values and legal requirements.
- Partner with the Director of People & Culture to integrate D&I and social justice principles into all talent processes.
- Stay ahead of HR trends and best practices, adapting strategies to meet evolving organisational needs.
Talent Advisory & Employee Relations
- Act as a trusted advisor to senior leadership on complex ER issues, performance management, and workforce planning.
- Resolve high-risk employee concerns with fairness, empathy, and adherence to labour laws.
- Lead investigations into grievances or misconduct, ensuring equitable outcomes and minimal organisational risk.
Team Leadership & Development
- Manage, mentor, and develop the Talent Advisory team, fostering a culture of collaboration, innovation, and accountability.
- Set clear performance expectations and provide regular feedback to ensure alignment with departmental and organisational goals.
- Promote continuous learning within the team, particularly in areas of D&I, social justice, and equitable HR practices.
Engagement & Retention
- Partner with the People & Culture team to design programs that boost employee engagement, retention, and belonging.
- Analyse turnover data and exit interviews to identify trends and recommend proactive solutions.
- Champion recognition initiatives that celebrate contributions aligned with QuilomboUK’s mission.
Compliance & Risk Management
- Ensure HR practices comply with employment laws, regulations, and internal equity standards.
- Mitigate organisational risk through robust documentation, audits, and training on HR policies.
- Lead compliance reporting and address gaps proactively.
D&I Integration
- Embed diversity, equity, and inclusion into talent lifecycle processes (e.g., hiring, promotions, succession planning).
- Advise leaders on creating inclusive team environments and addressing systemic inequities.
- Collaborate with stakeholders to advance external social justice partnerships and initiatives.
Qualifications
- Experience: 5+ years in HR management, with expertise in employee relations, policy development, and team leadership. Prior experience in mission-driven or D&I-focused organisations is a plus.
- Skills:
- Strong knowledge of UK employment law and HR best practices.
- Proven ability to resolve complex ER cases with diplomacy and cultural sensitivity.
- Excellent stakeholder management, coaching, and decision-making skills.
- Proficiency in HRIS systems and data-driven decision-making.
- Knowledge: Deep understanding of D&I frameworks, social justice principles, and workforce planning strategies.
- Alignment: Passionate about QuilomboUK’s mission and values, with a track record of advocating for equity.
Personal Attributes
- A confident leader who inspires trust and fosters psychological safety within teams.
- Strategic thinker with the ability to balance organisational priorities and employee needs.
- Resilient problem-solver who navigates ambiguity with grace.
- Unwavering commitment to fairness, inclusion, and amplifying marginalised voices.
Why Join QuilomboUK?
- Impact: Lead a team that directly shapes equitable workplaces and social justice outcomes.
- Innovation: Drive cutting-edge HR practices in a growing, mission-driven organisation.
- Culture: Join a collaborative, values-led environment where your voice matters.
- Development: Access to mentorship, training, and opportunities for career growth.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Help us build workplaces where everyone belongs. #TalentWithPurpose #SocialJustice #InclusiveLeadership
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.
IAPWA are currently seeking a Community Fundraising Group Co-ordinator to join their UK team to develop their ‘I love Hiking and Dogs UK’ fundraising initiative. From developing impactful social media content to managing our ‘Walk for Paws’ events, you will be part of a charity who are passionate about making a difference to the lives of animals in need.
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

The client requests no contact from agencies or media sales.