Social media officer volunteer roles in Charing cross, greater london

We are looking for a Social Media Community Officer to help manage engagement across our social media platforms.

This role focuses on responding to comments and messages, supporting our online community, and helping maintain a respectful and safe space for discussion.

You will work closely with our social media and safeguarding teams to ensure interactions are handled professionally and responsibly.

Key Responsibilities

• Monitor comments, replies, and direct messages across social media platforms

• Respond to community questions and engagement in a professional and respectful tone

• Help maintain a safe and respectful online environment

• Flag safeguarding concerns or harmful content to the appropriate team members

• Support healthy and positive community discussions

• Share feedback and insights from the community with the wider team

What We’re Looking For

• Experience in social media engagement, community management, moderation, or customer support

• Strong written communication skills

• Ability to handle sensitive conversations with professionalism and empathy

• Reliable, responsible, and comfortable following safeguarding guidelines

• Interest in social impact, advocacy, or community work

Experience with platforms such as Instagram, TikTok, YouTube, X, or LinkedIn is helpful but not essential.

Training & Support

You will receive guidance on:

• safeguarding protocols

• engagement guidelines

• escalation procedures

You will always have team support when handling complex situations.

Location

Remote role (UK preferred).