124 Account management volunteer roles

M13 Youth Project has been serving the communities of Ardwick and Hulme for over 30 years, building an outstanding reputation for high-quality youth work, deep community roots and a long-term commitment to children, and young people. Today, the organisation is recognised nationally for its expertise in detached youth work and for the impact it continues to have on the lives of young people.

What impresses me most about M13 is its unwavering commitment to showing up consistently, particularly in communities where opportunities can be limited and challenges are significant. Through its work, young people are supported to build confidence, develop leadership skills, strengthen their sense of belonging and create positive change for themselves and those around them.

As Chair of Trustees, I have the privilege of seeing first-hand the dedication, creativity and professionalism of our staff, volunteers and supporters. Their commitment ensures that M13 remains a trusted and respected organisation while continuing to adapt and respond to the changing needs of young people.

As we look to the future, we are seeking new Trustees who can bring fresh perspectives, skills and experience to help shape the next chapter of M13's development. Your contribution could help ensure the organisation remains strong, sustainable and impactful for years to come.

Trustees play an essential role in providing strategic oversight, supporting good governance and championing the values that have guided M13 throughout its history. This is a unique opportunity to contribute to an organisation that is making a meaningful difference every day.

We would be delighted to hear from people who share our passion for young people, thriving communities and social justice.

Dr Matthew Harrison, Chair of Trustees

Who We Are

M13 Youth Project exists to be a consistent, trusted presence in communities experiencing deep-rooted inequality. We walk alongside young people, nurturing hope, belonging and belief so they can flourish and help shape thriving communities for generations to come. We do this through relational detached youth work and purposeful informal education, working alongside young people to create opportunities to learn about themselves, others and the world, to develop their voice and power, and to work together to create lasting change in their communities.

We are a Manchester-based youth work charity working alongside children and young people in Ardwick and Hulme and young dads city-wide. Established in 1995 by Dr Helen Gatenby, we have built a national reputation for delivering high-quality detached youth work, informal education and consistent relationship-based practice that supports young people to flourish.

Our work is rooted in long-term trusted relationships. Each year we work with hundreds of children, young people and young fathers through street-based detached youth work, group work, community activities, leadership opportunities and targeted projects. We create spaces where young people feel valued, heard and supported, enabling them to explore who they are, develop their strengths and work together to make positive change.

Our caring approach is informed by the principles and practices of youth work, informal education and trauma-informed practice, underpinned by our open and inclusive Christian value base that emphasises love and justice. We believe all young people deserve to be treated with respect and dignity and that each young person can love, think, create, reflect, enjoy, achieve and make a positive difference to their world.

Why M13 Matters

Many of the communities where M13 works experience persistent social and economic inequalities. Young people often face barriers including poverty, racism, difficult childhood experiences, limited opportunities, exclusion and a lack of access to trusted adult relationships. Our response is simple but powerful: we show up consistently and walk alongside young people over time. 

The relationship is the work.

Through trusted relationships and informal education, young people develop hope, belonging and belief. They discover their voice, strengthen their confidence and realise their ability to influence their own futures and the communities around them.

Governance and Leadership

M13 is governed by a volunteer Board of Trustees who generously contribute their time, expertise and enthusiasm. The board provide strategic leadership, oversight and accountability for the charity.

The board meets throughout the year working closely with Helen and the staff team. As M13 celebrates more than 30 years of youth work practice, we are undertaking significant reflection and planning for the future.

We are:

• Evaluating our long-term impact
• Researching future need within our communities
• Developing strategic priorities for the next five years
• Strengthening organisational systems and sustainability
• Building on our national reputation for detached youth work excellence
• Expanding opportunities for young people to influence and shape our work

This is an exciting time to join the Board and contribute to the next chapter of M13's story.

Why become a Trustee?

Trusteeship with M13 offers an opportunity to make a meaningful contribution to the lives of children and young people. As a Trustee you will:

Make a Lasting Difference: Help ensure young people have access to trusted relationships, opportunities and support.

Shape Strategic Direction: Contribute to the future development of a respected charity with a strong track record and clear purpose.

Use Your Skills for Good: Apply your professional knowledge and experience to create positive social impact.

Develop Leadership Experience: Gain valuable experience in governance, strategic planning and organisational development.

Join a Passionate Community: Work alongside committed Trustees, staff, volunteers and young people who believe in the power of relationships and community.

Support Social Justice: Help tackle inequality and create opportunities for young people to flourish.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Regional Communications Volunteer, you’ll play a vital role helping local volunteer groups connect with and engage with MS communities. Working with volunteers across the region, you will support activities such as producing newsletters, responding to information enquiries, or developing engaging content for regional social media.

Most importantly you’ll be helping us engage with lots of people and get the word out to people with MS about support to help them live their lives to the full.

This role is suitable for role sharing.  It would be most suitable for those based in Lincolnshire.

Use your expertise to shape education, influence communities, and grow as a leader 

Roles available at colleges across Shipley

Are you a business leader or corporate professional looking to make a meaningful impact in your community? 

By becoming a volunteer governor at a further education (FE) or sixth form college, you’ll help shape the strategic direction of an organisation that transforms lives through education and skills; all while strengthening your own governance experience and leadership credentials. 

Why it’s relevant to professionals like you 

Further education colleges train over 1.6 million learners annually, preparing the skilled workforce that keeps our economy moving – from engineers and IT specialists to healthcare professionals and construction experts. 

As a college governor, you’ll sit on the board of an FE institution (and registered charity), where your insight into strategy, risk, people, or finance will have a direct impact on how public funds are spent, how performance is measured, and how learners are supported to succeed. 

This is an opportunity to: 

• Apply your corporate skills in a leadership role 

• Gain board-level experience and enhance your CV 

• Contribute to local economic growth and social mobility 

• Support a vital sector during a time of transformation 

What will you be doing? 

As part of a governing board, you’ll: 

• Set strategic direction, helping to define the college’s mission and goals 

• Hold leadership to account, monitoring finances, performance, and outcomes 

• Ensure governance excellence, making decisions in the best interests of learners and stakeholders 

• Act as a charity trustee, ensuring financial sustainability and legal compliance 

You’ll also engage with senior leaders and external stakeholders, including local employers, regulators, and community partners. 

Who are we looking for? 

We welcome professionals from a broad range of sectors, including but not limited to: 

• Finance, Audit & Risk 

• HR, People & Culture 

• Strategy, Transformation & Operations 

• Technology, AI & Digital 

• Legal, Governance & Compliance 

• Marketing, PR & Communications 

• Education, apprenticeships, or vocational courses 

What matters most is your strategic thinking, commercial awareness, and commitment to helping others succeed. 

Prior education experience is not required. Full induction and training are provided, with access to DfE-funded development and peer mentoring where needed. 

Time commitment 

Expect to give approximately 1–2 days per month, including: 

• Attending board and committee meetings (in person or remote) 

• Reading papers and preparing questions 

• Participating in training and occasional college visits 

The time commitment is manageable alongside a full-time role – and many employers actively support staff to take on governance roles as part of their professional development. 

Where you’ll be needed 

Some colleges offer remote governance and meetings take place online. This may suit you best, or we may suggest a role where you volunteer on a hybrid basis at a college within a reasonable distance from you. We are recruiting governors for colleges across England, with new opportunities added regularly. 

What’s in it for you? 

This role offers the opportunity to: 

• Enhance your board-level and governance experience 

• Develop strategic oversight and leadership outside your day-to-day role 

• Expand your professional network 

• Give back in a way that creates long-term, measurable impact 

About Boards for Education 

Boards for Education is a charity that sources and supports volunteers for governing boards. We aim to improve educational outcomes for children, young people, and adult learners by strengthening governance across the education sector. 

With more than 25 years’ experience and a national network of partners, we connect schools, academy trusts, colleges, and education charities across England and Wales with skilled, independent volunteers. 

Ready to step into a strategic, purpose-driven leadership role? 

If you’re ready to bring your corporate insight into the education sector and help shape the future of skills, opportunity, and social mobility—we’d love to hear from you. 

Apply now to become a volunteer college governor. 

Use your expertise to shape education, influence communities, and grow as a leader 

Role available at City of Sunderland College.

Are you a business leader or corporate professional looking to make a meaningful impact outside the boardroom? 

By becoming a volunteer governor at a further education (FE) or sixth form college, you’ll help shape the strategic direction of an organisation that transforms lives through education and skills—while strengthening your own governance experience and leadership credentials. 

Why it’s relevant to professionals like you 

Further education colleges train over 1.6 million learners annually, preparing the skilled workforce that keeps our economy moving—from engineers and IT specialists to healthcare professionals and construction experts. 

As a college governor, you’ll sit on the board of an FE institution (and registered charity), where your insight into strategy, risk, people, or finance will have a direct impact on how public funds are spent, how performance is measured, and how learners are supported to succeed. 

This is an opportunity to: 

• Apply your corporate skills in a leadership role 

• Gain board-level experience and enhance your CV 

• Contribute to local economic growth and social mobility 

• Support a vital sector during a time of transformation 

What will you be doing? 

As part of a governing board, you’ll: 

• Set strategic direction: help define the college’s mission and goals 

• Hold leadership to account: monitor finances, performance, and outcomes 

• Ensure governance excellence: make decisions in the best interests of learners and stakeholders 

• Act as a charity trustee: ensure financial sustainability and legal compliance 

You’ll also engage with senior leaders and external stakeholders, including local employers, regulators, and community partners. 

Who are we looking for? 

We welcome professionals from a broad range of sectors, including but not limited to: 

• Finance, Audit & Risk 

• HR, People & Culture 

• Strategy, Transformation & Operations 

• Technology, AI & Digital 

• Legal, Governance & Compliance 

• Marketing, PR & Communications 

• Education, apprenticeships, or vocational courses 

What matters most is your strategic thinking, commercial awareness, and commitment to helping others succeed. 

Prior education experience is not required. Full induction and training are provided, with access to DfE-funded development and peer mentoring where needed. 

Time commitment 

Expect to give approximately 1–2 days per month, including: 

• Attending board and committee meetings (in person or remote) 

• Reading papers and preparing questions 

• Participating in training and occasional college visits 

The time commitment is manageable alongside a full-time role—and many employers actively support staff to take on governance roles as part of their professional development. 

Where you’ll be needed 

Some colleges offer remote governance and meetings take place online. This may suit you best, or we may suggest a role where you volunteer on a hybrid basis at a college within a reasonable distance from you. We are recruiting governors for colleges across England, with new opportunities added regularly. 

What’s in it for you? 

This role offers the opportunity to: 

• Enhance your board-level and governance experience 

• Develop strategic oversight and leadership outside your day-to-day role 

• Expand your professional network 

• Give back in a way that creates long-term, measurable impact 

About Boards for Education 

Boards for Education is a charity that sources and supports volunteers for governing boards. We aim to improve educational outcomes for children, young people, and adult learners by strengthening governance across the education sector. 

With more than 25 years’ experience and a national network of partners, we connect schools, academy trusts, colleges, and education charities across England and Wales with skilled, independent volunteers. 

Ready to step into a strategic, purpose-driven leadership role? 

If you’re ready to bring your corporate insight to the education sector and help shape the future of skills, opportunity, and social mobility—we’d love to hear from you. 

Apply now to become a volunteer college governor. 

Friends of Refugees London offers befriending and advocacy services to refugees and migrants - we are looking for an organised, friendly Volunteer Coordinator to help manage our volunteer programme, ensuring volunteers and clients have a positive experience from their first enquiry through to being matched and beyond. 

About the role 

This is a varied and rewarding coordination role that is pivotal to the charity’s work. You'll help guide volunteers through every stage of their journey with us, from initial enquiry through to them being matched with a client and throughout the befriending relationship. 

Working closely with our small, friendly group of trustees, you will be the main point of contact to keep our volunteer programme running smoothly through a mixture of administration, communication, and coordination. As a small charity, we're flexible and collaborative, and you'll have the opportunity to help shape how we grow. 

Key responsibilities 

• Respond to enquiries from prospective volunteers and help guide them through the application process.
• Assess volunteer applications and shortlist candidates. 
• Co-ordinate volunteer interviews with trustees. 
• Manage the volunteer onboarding process, including DBS checks, references and training invitations.
• Coordinate matches between befrienders and clients, with support from the wider team.
• Maintain accurate volunteer and client records using spreadsheets and online systems.
• Keep in regular contact with volunteers throughout their journey, answering queries, providing updates, and flagging any issues to the trustees. 
• Support the organisation of volunteer training sessions and other events as needed.
• Support the charity’s internal and public-facing communications.
• Help identify ways to improve our volunteer processes as the charity continues to develop.

PERSON SPECIFICATION 

• Excellent organisational skills and attention to detail. 
• A warm, reliable communicator who enjoys working with people. 
• Someone who can work independently and manage their own time. 
• Comfortable working remotely as part of a small, collaborative team. 
• An interest in supporting refugees, people seeking asylum, and vulnerable migrants.

EXPERIENCE AND SKILLS 

• Confidence using Google Workspace (essential). 
• Experience in administration (essential). 
• Experience of working with vulnerable groups and/or safeguarding awareness (highly desirable).
• Experience using off-the-shelf content management systems (highly desirable). 
• Experience managing data (highly desirable). 
• Experience in public-facing communications such as writing content and managing social media accounts for organisations (desirable). 
• Experience in voluntary organisations or as a volunteer (desirable). 
• Languages: fluent English (essential); Farsi/Dari/Pashto/Arabic/Spanish/French (desirable). 

If you meet most, but not all, of the requirements outlined above, please feel free to apply! You may have other skills and experiences which can make a positive contribution to our work and we are happy to consider your application. 

What you'll gain 

• Practical experience in volunteer coordination and charity operations. 
• The opportunity to shape a small, growing charity. 
• The opportunity to make a real difference to the lives of refugees, people seeking asylum, and vulnerable migrants in London. 
• A flexible volunteering opportunity that fits around work, study, or other commitments.
• Experience working alongside an experienced and supportive trustee team. 

Volunteer Trustees

Volunteer Trustee opportunities

We are seeking to appoint new Trustees to become actively involved in the strategic direction, governance and decision making of the charity.  As a Trustee you will join a dynamic and supportive team committed to making a difference to people affected by cancer.  With a new, incoming Chair, this is an exciting time to join the Board as it works toward shaping the charity’s future.  The role offers the opportunity to make a lasting impact while providing a rewarding and satisfying experience that enables personal development and growth.

The charity is happy to hear from people across the country and in particular anyone with the following experience or expertise.

Healthcare
Medical Practitioners or Allied Health Professionals with recent experience of working with cancer patients/or cancer treatment, ideally within the NHS.

Commercial
The Penny Brohn UK National Centre offers external organisations a unique environment for their own business use which includes daily and residential bookings as well as tenancy agreements.  Due to a successful period of growth in recent years, the charity would welcome the expertise of a Trustee with significant experience in this area who can support the development of this income stream further.

Values and Behaviours
All Trustees are expected to uphold and model Penny Brohn UKs values of courage, resilience, compassion, warmth and community and to champion an inclusive, evidence-informed approach to holistic cancer care.

Support for new Trustees
New Trustees are fully supported through a planned induction into the organisation, starting with an introduction to each area of the Charity.

Time commitment
The Trustee Board meet four times in-person each year at the National Centre in Bristol on Fridays, generally between 9am – 4pm.  Trustee representation is also required on one or two online sub-committees, which are held up to four times per year for each committee and Trustees will be appointed to the sub-committees once recruited into post in accordance with their relevant skills and experience.  Attendance is also required for the AGM and an annual Trustee Away Day as well as occasional events or strategic discussions

Attendance at Key Events
As ambassadors for the Charity, the Trustee Board is encouraged to ensure that there is Trustee representation at key events throughout the calendar year such as fundraising, networking and other high-profile events.

Tenure
Trustees are appointed for a three-year term with a maximum appointment of four terms (12 years).

 Expenses
All Trustees are eligible to be reimbursed for expenses incurred whilst on Board business, this includes attendance at Board Meetings.  Eligible expenses include:

• Reimbursement of petrol costs, rate currently set at 45p per mile, (15p per mile after 500 miles incurred annually) or the equivalent 2nd class rail fare, whichever is the lower.
• Any car parking fees associated with the travel.

Thank you for your interest in this important voluntary role.  For further information, please download the attached information pack.

How to Apply

Thank you for your interest in becoming a Trustee at Penny Brohn UK. For full details about the role, recruitment process and application requirements, please download the attached information pack and visit the Penny Brohn UK website, where you will find instructions on how to submit your application.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation.  We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

Lead Volunteer – Winter Fundraising Bucket Collection - Oxford

Role summary

Do you want to join our movement and defend the right to a safe home? We’re looking for volunteers who can join us at a bucket collection event in the community to help us raise money during our Winter fundraising period!

The Oxford event is taking place 10:00-17:00 on 28th November 2026 in Bonn Square.

The housing emergency hurts everyone. The fight to end it starts here!

• Availability: 10:00–17:00
• Location: City Centre, Bonn Square
• Supervised by: Community Events Assistant

Do you want to join our movement and defend the right to a safe home? We’re looking for someone who can lead a team of volunteers at events in the community to help us raise money and awareness. The housing emergency hurts everyone. The fight to end it starts here! 

The main thing we need you to do is help us fundraise. You’ll be vital to our fundraising efforts for the Winter Appeal by holding collection buckets in public spaces. Your support is not only crucial to our fundraising efforts, but it’s also opportunity to have fun, meet new people and experience some wonderful community spirit while contributing towards our mission.

You’ll be supporting our bucket collection by helping us to create an energetic and friendly atmosphere to gather donations. You will: 

• Support and coordinate the volunteer team on the day at events. 

• Deposit cash into Shelter bank account at the end of the event or pass over to Shelter staff member 

To enable you to take part in this opportunity we will:

• Provide you with relevant policies, induction, training and information 

• Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Skills and Experiences Required

• Leadership skills and ability to support others in a group 

• Passionate about joining the fight for home

• Feel comfortable handling cash and taking responsibility for depositing into bank 

Benefits of volunteering with Shelter

• Join our fight against bad housing and homelessness and become a force for change!

• Meet other volunteers locally

• Build your confidence and develop transferable skills

Next Steps:

To apply for this role, please click 'fill in an application'. We'll then be back in touch with applicants to discuss the role further.

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.

Here at One YMCA we wouldn’t be able to do the work that we do without the amazing volunteer staff that help run the day-to-day operations of the hostels and supported living facilities. These vital roles are open to all YMCA residents, and we are currently looking for volunteers to help out with our accommodation.

What do we do?

We run hostels across the Buckinghamshire, Hertfordshire and Bedfordshire areas with over 400 rooms. In addition to this, we run programmes for those needing supported housing including asylum seekers.

Helping to run an activity that enables our Residents to flourish in body, mind and spirit. Responsibilities would include:

• Helping to plan and advertise the group in conjunction with the Activity Leader
• Proactively engaging with Residents and staff to encourage participation in the activity
• Helping the Activity Leader to organise and run the activity
• Be a non-judgemental, approachable presence to enable the most vulnerable Residents to take part
• Maintaining records of participation
• Signposting residents to other groups & support available
• Attend regular volunteer team meetings
We can discuss together the nature of the activity, taking into account your skills & passion as well as the current needs within the scheme.

Training/Support:
• A full induction to the service and specific site will be provided
• A menu of optional training will be made available
• Online training: Safeguarding (adults & young people), Fire
Awareness, Manual Handling
• Ongoing support and regular 1:1 meetings with your line-manager
• Team meetings and social events
• Mileage and expenses may be payable

• You will undergo a DBS check as the role involves adults at risk (we will apply for and fund this)
• Two references may be undertaken prior to start

We also have opportunities to support residents in other way and can be flexible with roles!

External Trustee (HR) 

University of Cumbria Students’ Union 

Location: Remote / Cumbria 

Contract: Voluntary Trustee position 

Time commitment: Approximately one day per month, particularly during the first year 

Are you an experienced HR, People and Culture leader looking to use your expertise to support a student-led organisation making a real difference to students’ lives? 

University of Cumbria Students’ Union (UCSU) is seeking an External Trustee with strong strategic HR, People and Culture expertise to join its Board of Trustees at an important time for the organisation. 

About UCSU 

University of Cumbria Students’ Union is the independent Students’ Union at the University of Cumbria, representing and supporting students across campuses in Carlisle, Ambleside, Lancaster, London and Barrow-in-Furness. 

As an External Trustee, you will bring independent professional expertise to support effective governance, strategic leadership and organisational development. 

This is a particularly important time to join UCSU as the organisation prepares for the departure of its current Chief Executive after 10 years. The successful candidate will have an opportunity to support the Board through this transition and help ensure strong leadership and governance for the future. 

About the Role 

As the HR specialist on the Board, you will provide strategic expertise, constructive challenge and support on people, culture and organisational development, while contributing to the wider responsibilities of the Trustee Board. 

In this role, you will: 

• Provide strategic HR and People & Culture expertise to support Board decision-making. 

• Provide insight on equality, diversity and inclusion, employee engagement, succession planning and organisational change. 

• Support the recruitment and induction of a new Chief Executive. 

• Contribute to effective governance, risk management and strategic decision-making. 

About You 

UCSU is looking for an experienced HR, People and Culture professional with significant senior-level experience and the ability to contribute effectively at Board level. 

You will bring: 

• Strong strategic HR, People and Culture or organisational development experience. 

• Experience of organisational strategy, change and transformation. 

• An understanding of good governance and the ability to provide constructive challenge. 

• Strong communication, judgement and relationship-building skills. 

• A commitment to equality, diversity and inclusion. 

• Experience of supporting and developing others, including people at different stages of their leadership journey. 

Experience of the Higher Education would be valuable, but is not essential and candidates with relevant experience from other sectors are encouraged to apply. 

Commitment 

The Board meets approximately five times per year, usually via Microsoft Teams. Trustees are expected to prepare for meetings, review papers in advance and actively contribute to discussions and decision-making. 

For this particular appointment, the anticipated commitment is approximately one day per month, particularly during the first year, reflecting the additional involvement required around the recruitment and induction of a new Chief Executive. 

Most Trustee activities can take place remotely, although the successful candidate will be expected to attend in-person activities approximately three to four times per year. 

How to Apply 

To apply, please click Apply Now. You will need to submit an up-to-date CV and complete an application form, where you will be asked to answer three questions (maximum 300 words per question): 

• Why are you interested in applying and how do you feel your personal values align with our mission? 

• What are the key skills, knowledge and achievements that make you a strong candidate for the role? 

• What do you believe are the most significant contributors to Board effectiveness? 

For an informal conversation about the role, please contact Nida at Atkinson HR Consulting via the contact information provided on the Candidate pack.

Key Dates 

Closing date: 12 noon, Tuesday 29 September 2026 
Interview date: Week commencing 12 October 2026 (remote) 

We're recruiting on behalf of our partners at MINDSET.

BUILD SOMETHING THAT CHANGES MEN’S LIVES IN LONDON

MINDSET Charity

Trustee Recruitment (Volunteer Roles)

Chair • Treasurer • Fundraising Trustee • Safeguarding Lead • Strategy & Development Trustees

WE’RE NOT LOOKING FOR TRADITIONAL TRUSTEES. WE’RE LOOKING FOR BUILDERS.

MINDSET is a bold, preventative mental fitness charity for teenage boys and men in London. We don’t do clinical therapy. We don’t sit on couches. We build systems, habits, and psychological tools that help men stay strong long before crisis hits.

We exist because too many good men have been breaking in silence. Our founder lived that reality — losing his father and close friends to battles they were never given the tools to fight. Their stories became our mission: no more preventable exits. No more silent suffering. No more men fighting alone.

Now we’re building a movement. A training ground. A new standard for male mental fitness.

And to launch this charity with strength, focus, and integrity, we need a small, high‑energy, high‑impact Trustee Board who can help us build MINDSET from the ground up.

THE ROLES WE’RE RECRUITING

1. Chair of Trustees

A steady, strategic leader who can guide our early direction, keep us aligned with our mission, and help us build a strong, safe, compliant organisation. You’ll be the anchor of our governance and the champion of our preventative mental fitness vision.

2. Treasurer

A numbers‑driven, detail‑focused trustee with UK accounting experience who can help us build lean, efficient financial systems. You’ll ensure our budgets, reporting, and financial planning are rock‑solid as we grow.

3. Fundraising & Grants Trustee

A proactive connector who can open doors, build partnerships, and secure funding. You’ll lead our grants strategy, donor relationships, and fundraising campaigns to fuel our 12‑week programmes. You'll also lead our board in fundraising areas and matters.

4. Safeguarding Lead Trustee

A calm, experienced safeguarding professional who ensures our boys and men are protected at every step. You’ll help us build safe systems, strong policies, and a culture of responsibility. You'll also lead our board in safeguarding areas and matters.

Additional Trustees (Various Specialisms)

We’re also seeking trustees with experience in:

• Strategy & organisational development

• Mental health, wellbeing, coaching or personal development

• Monitoring, evaluation & impact measurement

• Youth work or education

• Digital operations & community building

• Start‑up charities or early‑stage organisations

If you bring clarity, energy, and a passion for helping men and boys build stronger futures, we want you on our team.

WHY JOIN MINDSET?

1. Because this isn’t a passive board role — it’s a founding mission.

You’ll help shape the charity’s identity, culture, and long‑term direction.

2. Because our model is modern, lean, and high‑impact.

We operate like a fitness brand, not a slow-moving charity. Fast execution. Clean systems. High energy.

3. Because every decision you make will change real lives.

Every metric we track represents a boy, a father, a mate — staying in the game.

4. Because we’re building something West London genuinely needs.

A stigma‑free, practical, preventative space where men and boys learn to build habits, not hide feelings.

WHAT WE ASK OF YOU

• Attend in‑person meetings in London (especially early on for Charity Commission documents).

• Bring your skills, your ideas, your networks, and your leadership.

• Help us build strong governance, safe systems, and a scalable model.

• Champion our mission and represent MINDSET with passion, including helping us spread our social media presence by liking and sharing our posts.

• Commit to a role that genuinely matters.

JOIN US.

HELP US BUILD MINDSET.

HELP US CHANGE THE STORY FOR MEN AND BOYS IN LONDON.

If you’re ready to help build a charity with purpose, energy, and real impact, we’d love to hear from you.

SUMMARY

Roles Description: Treasurer and Campaigning/Mobilisation Trustee

Remuneration: Like most Trustee roles, these roles are unremunerated

Reports to: Chair of the Board of Trustees

Start date:  As soon as possible

Benefits:  In addition to making a real difference in the lives of and deepening your understanding of youth organising,, you will receive:

• Safeguarding Training and support in developing expertise here
• Reimbursement of expenses incurred in your role

At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time. 

We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we’re committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities.

We’re now looking to recruit two new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance, Treasurer, Community Organising and Campaigns.

Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK’s youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee:

• Work with the Chair, Trustees and Senior Leadership team (SLT) to ensure there is a clear, long-term and strategic vision The Advocacy Academy.
• Work with the Board to ensure we function within the financial requirements of a UK registered charity and company, our constitution and that we strive for best practice
• Take responsibility with the other trustees so that the charity has effective practice to safeguard the people it works with
• Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income.

About Our Board of Trustees

• Our Board currently consists of six members, recruited, selected, and approved by the Board of Trustees.
• Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities.
• The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives.
• Given the size of the board, we expect all trustees to join at least one subcommittee meeting per year, unless there are extenuating circumstances. The subcommittee meets are typically held prior to full Board meetings.
• Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually
• The role of trustee is voluntary, though reasonable expenses are reimbursed.
• Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year.

AREAS OF RESPONSIBILITY

1. The Campaigning/Mobilisation Trustee - will provide mobilisation and campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will:

• Provide strategic oversight of The Advocacy Academy’s organising and campaigning activities and priorities.
• Ensure campaigns are ethical, legally compliant, and aligned with the organisation’s values.
• Support the development of effective, youth-led organising and campaigning strategies.
• Offer insight into advocacy trends, movement-building, and political landscapes.
• Serve as a sounding board for the team, offering critical friend feedback without operational interference.
• Help the board assess risks and opportunities related to public positioning, reputation, and partnerships.
• Good governance, diversity and teamwork are at the core of the Board’s values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience.

2. The Treasurer - will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee and fellow Trustees, they will:

• Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements.
• Review and co-present financial reports and key insights to the Board of Trustees.
• Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny.
• Strategic contribution to long-term financial and fundraising planning and support the organisation’s risk management framework.
• Attend Finance and Risk subcommittee meetings quarterly

PERSON SPECIFICATION  

1. The Campaigning/Mobilisation Trustee -

• Understanding of power-building, community organising, or movement strategy (essential).
• Experience in grassroots organising and campaigns, advocacy, or social justice movements.
• Familiarity with political or social justice contexts in the UK.
• Willingness to support youth leadership and work in solidarity with young campaigners.
• Previous board or governance experience is helpful but not essential.
• Ability to work collaboratively in a diverse team environment.

2. The Treasurer -

• Proven expertise in charity fundraising and financial management.
• Experience of charity finance and fundraising is essential.
• Experience of supporting organisational growth
• Previous board or trustee experience.
• Ability to work collaboratively in a diverse team environment.

EXPECTATIONS & ENTITLEMENT  

• Attend at least one training programme that we run, so that you understand the work we deliver
• Attend trustee meetings, which are held four times a year in London or virtually, and last between 3-4 hours - trustees are expected to attend at least three each year.
• Participate in one of our sub-committees as may be required by the trustee role.
• Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts.
• Serve for a term of three years and be able to stand for re-election for a further term and
• possibly two.
• Work with the Chair to review your performance
• Claim reasonable travel and accommodation expenses to attend meetings

This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy’s board. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Please apply to be our Trustee by sending your CV together with a supporting statement to us - Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above. 

If you have any questions please email us using the email listed on the job description

DATES  

Closing Date: The deadline for applications is 24th September 2026 at 10:00am.

First Round of Interviews: will be scheduled for 28th -30th September 2026 (Dates are subject to change)

Second Round of Interviews: will be scheduled for 6th -7th October 2026 (Dates are subject to change)

A NOTE ON USING AI TOOLS IN YOUR APPLICATION

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.
As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)). We consider each person on their own merits, taking into account all the circumstances.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Help Shape Aspire Oxfordshire's Next 25 Years

As Aspire Oxfordshire approaches its 25th anniversary, we are looking for new Trustees to help shape the next chapter of our journey.

For almost 25 years, Aspire has supported people across Oxfordshire experiencing homelessness, poverty and disadvantage to build safer, healthier and more independent lives. Through supported accommodation, employment and training, homelessness prevention and personalised support, we help people create lasting change.

As we look ahead, we have ambitious plans to grow our impact, strengthen partnerships, increase fundraising and continue delivering high-quality, person-centred services. We are seeking passionate, values-led individuals to join our Board and help guide our future.

As a Trustee, you will provide strategic leadership, constructive challenge and oversight, working alongside fellow Trustees and our Executive Leadership Team to ensure Aspire remains well governed, financially sustainable and focused on delivering the greatest possible impact.

Previous Trustee experience is not essential. We welcome people who share our values, bring professional expertise and want to make a positive difference. A full induction and ongoing support will be provided.

We are particularly interested in people with experience in:

Fundraising, Communications and Social Media
Helping diversify income, build supporter engagement and raise Aspire's profile.

Charity Governance and Employment
Knowledge of the charity sector, governance, HR or employment law to support good governance and organisational development.

Social Housing and Welfare
Experience of housing, homelessness, welfare benefits or housing policy to strengthen our understanding of the sector and the people we support.

Charity Finance and Risk Management
Experience in finance, accountancy, audit or risk management to support effective financial oversight and long-term sustainability.

As a Trustee you will:

• Help shape Aspire's strategic direction.
• Ensure strong governance, compliance and financial sustainability.
• Provide independent support and constructive challenge.
• Act in the best interests of the charity and the people we support.
• Champion Aspire and help strengthen partnerships and opportunities.

Time Commitment

The role is voluntary and designed to fit alongside professional and personal commitments.

Trustees will typically attend:

• Four hybrid Board meetings each year.
• Four online meetings each year as a member of one Board sub-committee.
• Occasional additional meetings or events where appropriate.

Why Join Aspire?

This is an opportunity to make a genuine difference while helping shape the future of an ambitious and growing charity. You'll work alongside an experienced and supportive Board, helping more people secure safe housing, employment and independence.

Aspire Oxfordshire is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds and lived experiences. We believe a diverse Board leads to stronger governance and better outcomes for the communities we serve.

Join us as we celebrate 25 years of changing lives—and help shape the next 25 years.

If you are passionate about making a difference and would like to use your skills and experience to support a growing local charity, we would love to hear from you.

Whether this is your first Trustee role or you are an experienced Board member, if you share our values and believe everyone deserves the opportunity to build a safe, independent and fulfilling life, we encourage you to apply.

Together, we can help shape Aspire Oxfordshire's next 25 years.