Behaviour change engagement officer community links volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB PURPOSE:
This Role Turns Data Into Action for Community Impact
At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.
This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.
Purpose of the Role
This role exists to:
- Maintain and manage donor databases with accuracy and security
- Track donor engagement, contributions, and interactions
- Analyse donor behaviour and generate insights to inform campaigns and communications
- Support the Fundraising Director and Communication Specialists with data-driven strategies
- Ensure compliance with GDPR, safeguarding, and CIC policies
- Provide reporting on donor activity, trends, and retention strategies
You are the link between data, strategy, and donor trust.
About the role:
To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience.
Why This Role Matters
Effective donor data management:
- Strengthens relationships and trust with supporters
- Optimises campaign targeting and impact
- Provides insight for strategic decisions and long-term planning
Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
- Competence in data entry, tracking, and ensuring data accuracy.
- Experience analysing fundraising or donor engagement data.
- Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
- Knowledge of GDPR, data protection principles, and ethical data handling.
- Experience in non-profit donor relations, fundraising support, or CRM administration.
- Ability to generate clear reports and visualisations for leadership.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with communications, fundraising, and digital teams.
- Ability to identify patterns, trends, and actionable insights from data.
- Problem-solving skills to improve donor systems and processes.
Desirable / Can Be Developed
- Experience supporting segmentation and targeted donor communications.
- Familiarity with donor engagement analytics and reporting dashboards.
- Experience in donor stewardship planning and personalised outreach.
- Understanding of the operational needs of volunteer-led organisations.
- Ability to work with multiple systems and integrate data from different platforms.
Qualifications
- Formal qualifications not required.
- Equivalent professional experience in donor relations, fundraising, or data management is highly valued.
Main Responsibilities/ Key Duties
- Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
- Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
- Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
- Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
- Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
- Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
- Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
- Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
- Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
- Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
- Flag data quality issues or system gaps and recommend solutions to leadership.
- Contribute to planning for scaling donor management systems as the CIC grows.
- Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
- Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.
What You Gain
- Founding experience in donor relations and data-driven fundraising
- Strategic insight into community-based fundraising and supporter engagement
- Leadership exposure in managing sensitive information and reporting
- Priority consideration for future paid roles
- Direct contribution to C.I.C sustainability and long-term impact
This role builds data stewardship, analytical thinking, and donor engagement skills.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid handling sensitive data or detailed reporting
- Are seeking immediate paid employment
- Are uncomfortable applying analysis to strategic decisions
Important to be clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for data integrity and donor relations
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Data is about people, not numbers.
If you know that:
- Trust is built through care and accuracy
- Privacy is a safeguarding issue
- Respect keeps relationships strong
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience in digital and social media? Can you help us improve our communications and raise the profile of the work we do?
We are seeking an expert, creative Volunteer Digital and Social Media Lead. You will help us promote our programmes supporting people in prison and young people at risk of entering the justice system, as well as our Community Bike Shop, which funds and strengthens this work.
What you’ll do:
• Design and schedule engaging posts, stories, and reels across Instagram, Facebook, TikTok, and more to grow our audience.
• Develop strategies for viral campaigns and collaborations to boost awareness and donations and share your expertise with our team.
• Analyse metrics (engagement, reach, growth) and refine tactics based on what resonates.
• Create eye-catching visuals using tools like Canva.
• Update our website as required and make suggestions for improvements.
• Work with our expert Trustee to consider how we can use online retail platforms to sell our refurbished bikes.
What we’ll provide:
· Creative freedom within agreed priorities and tone of voice.
· Access to the right tools plus shared photos, stories and impact stats.
· A named contact, light-touch sign-off, and occasional check-ins to remove blockers.
Time commitment: we’ll agree a realistic scope with the right volunteer based on their availability.
Reasonable agreed expenses will be paid.
Thank you
Mark Flannagan
Chief Executive
About us
UpCycle, works with individuals in prisons and young people at risk in marginalised communities. We use bicycle maintenance workshops to help build life skills, enhance employability, prevent offending and reoffending, and foster social reintegration. We also offer lead rides, bike fit-it sessions and other ways to engage with vulnerable people.
In prisons
· We delivered 956 un-refurbished bikes and received back 768 refurbished bikes across eight prisons and one Young Offenders Institution, training over 238 individuals.
In the Community
· Over 1034 bikes were donated to our Community Bike Shop, of those we refurbished and distributed more than 612 to underserved communities locally and overseas.
· Workshops in Bradford engaged 361 participants in diverse cycling-related activities across the area.
· "Bike to the Future" and other initiatives reached 220 young people with more complex needs.
Registered Charity
6 - 10
We believe everyone deserves a better future. We prevent people from being pulled into crime and help those already in the system find paths out.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community engagement charity Sobus is looking for talented, passionate individuals to join our Board of Trustees. We are looking for a new Trustee Treasurer to help guide the charity through a time of exciting opportunity and development.
It's an exciting time for Sobus, as we look to refresh our service offer, and maximise the investment opportunity following the disposal of a property in 2024.
Our overarching aim is to “strengthen local communities”, through the provision of infrastructure support to the local voluntary sector in the borough of Hammersmith & Fulham and supporting business communities around our North Kensington hub.
Our work is focussed on five main areas:
- Voice & Representation
- Information & Intelligence
- Brokerage & Partnerships
- Capacity Building & Business Support
- Affordable Premises (through the provision of our business hubs in Fulham and North Kensington)
Trustee Treasurer: We are seeking a committed individual with a proven, professional track record of financial management and leadership at the highest level, and a sound understanding and experience of the voluntary sector. We need someone with significant experience of leading long-term strategic development and driving financial sustainability.
You will share our vision and want to take a leading role in our journey to be recognised as an outstanding organisation. It would be a significant advantage if you have an understanding or experience of working in the voluntary and community sector, and even more so if you are a current or former resident of Hammersmith & Fulham or have a tangible, established and current connection with the area.
Sobus was formed in 2014 following a merger between the Community & Voluntary Sector Association and Fulham Community Partnership Trust. However, we were first established as the local CVS in Hammersmith & Fulham in 1998.
Sobus is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people that we support. We therefore warmly welcome applications from all suitably qualified candidates.
Selection process:
Candidates are requested to complete an application and a equalities monitoring form., and if shortlisted, an interview with our outgoing Treasurer, Chair of the Board of Trustees and the CEO. t
For an informal discussion about the position, of for the Job Description and application form, contact the Sobus CEO, Sue Spiller
Registered Charity
11 - 20
To strengthen local communities by providing voice, representation and support to residents through the VCSE organisations that support them.
The client requests no contact from agencies or media sales.
Thank you!
We are a dynamic charity, focused on helping survivors of modern slavery rebuild their lives and achieve sustainable freedom by providing invaluable training, coaching, work experience and advocacy across the UK. It is now two years since we launched a new strategy from which we have increased our impact whilst strengthening and broadening our services for survivors of modern slavery. In these challenging times it is even more important that we continue to be bold, resilient and effective. We are looking for a new Chair of Trustees who has the vision, passion and expertise to collaboratively lead the organisation during this exciting period. The Chair together with the trustees will work to ensure effective governance and provide guidance and support to the executive to ensure that we continue to support and advocate for survivors of modern slavery.
Chair Role & Responsibilities
SHF aims to work in a proactive and collaborative manner, and the Chair will play an important part in setting the tone and bringing all the stakeholders together. We are looking for someone who has considerable experience of leadership at an executive or board level in the charity or corporate sector and has an understanding of the modern slavery sector.
The people that we work with come from all over the world and have a wide variety of beliefs, experiences and backgrounds. We are committed to sharing in and reflecting this rich diversity amongst our staff, volunteers and trustees and would strongly encourage applicants from minority and under-represented groups, and from those with lived experience. We are committed to inclusion and diversity and to building a culture where everyone is appreciated for the unique person they are.
Governance and Culture
- Provide leadership and oversight to the board and executive team on strategy, governance and risk, ensuring that we meet our obligations and responsibilities, including but not limited to governance structures, financial responsibilities, ethos and charity law.
- Ensure that the charity is acting in accordance with its constitution and uses its resources responsibly and exclusively to further its charity objects.
- Support the strengthening of accountable and effective practice within the charity’s governance, helping to cultivate clear commitments, regular learningSustainable freedom from modern slavery 6 focused reviews, and a transparent understanding of impact against strategic priorities.
- Ensure effective scrutiny of finance at board level and that the charity is financially sustainable.
Board Effectiveness
- Facilitate and guide conversations in a way that enables constructive discussion, draws out diverse perspectives and supports informed, shared decision-making.
- Encourage full participation from all trustees, recognising and valuing different skills, identities and lived experiences.
- Work with the Chief Executive and committee Chairs to ensure that board meetings are well planned with agendas that reflect the priorities of SHF and the responsibilities of the trustees.
- Meet as appropriate with the treasurer and Chairs of any board committees.
- Build strong, respectful working relationships between trustees, addressing challenges or conflict with openness and fairness.
- Model and promote a positive and collaborative board culture based on mutual respect rooted in SHF’s values and an appropriate balance of support and challenge
Advocacy and Strategic Development
- Work with the CEO and trustees to strengthen understanding of modern slavery issues, build recognition of the impact of our programmes and influence key decision makers.
- Support the CEO when required to strengthen SHF’s advocacy impact.
- Ensure our strategy is ambitious and financially sustainable and that risks are identified and effectively managed by the executive.
- Bring strategic and planning expertise to the process of ongoing evaluation and refreshment of the strategy.
Development/Fundraising:
- Act as an ambassador for SHF by raising its profile through your networks.
- Build, maintain and develop partnerships which reflect our values and directly benefit our mission.
- Play an active role in supporting the executive to reach its revenue goals.
CEO Mentor and Constructive Friend to the Managing Executive
- Provide a supportive, confidential space for the CEO as a sounding board and constructive friend.
- Build a strong working relationship with the CEO to maintain an overview of SHF’s affairs, to support as necessary the management of sensitive, complex or contentious issues and, where appropriate, provide constructive challenge to the CEO.
- Build a strong working relationship with the executive, offering constructive advice and support whilst maintaining the boundary between the operational decisionmaking of the executive and governance oversight of the Board.
- Lead the annual appraisal for the CEO in line with SHF’s appraisal process and in consultation with other trustees. Ensure that any identified professional development needs are put in place.
Safeguarding Ensure that:
- A Safeguarding Policy and Procedure is in place, is reviewed as least annually and is available to and understood/applied by staff.
- A culture of safeguarding is championed, where wellbeing and psychological safety is prioritised and staff, volunteers and people with lived experience can raise concerns without fear of judgement or reprisal.
- There is a staff Code of Conduct and policies such as Speaking Out (formally Whistleblowing) and Safer Recruitment are in place.
- Safeguarding concerns are managed effectively; there are systems in place for its management; safeguarding resources including training; a DSL is appointed whose role is stated in their job description.
- Regular feedback on safeguarding activity is received (such as gaps, threats, risks), oversee a risk register and the remedial actions required and the track progress.
- Chair of Trustees undertakes enquiries in the event of an allegation being made against the CEO
- Compliance with the Charity Commission serious incident notification requirements, and other bodies such as regulators, commissioners, grant makers, and insurance companies
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bath Area Play Project are passionate about every child's right to play and enabling children to thrive. We are looking for a Chair of our small Trustee Board to support our vision and ethos, enabling the continuation of our support services for children and families, leading strategic oversight and ensuring we are resilient for change.
Our volunteer Trustees meet early evening, every 6 - 8 weeks, alternating in person in Bath and online. They are responsible for ensuring we are compliant with operational management delegated to the Director and other staff, allowing them to focus on governance and strategic decision making. Trustees support the staff to be the most effective they can be in their various roles through good knowledge and understanding of regulatory and legal frameworks.
Perhaps you have or are involved at a senior level in a Charity, have skills such as Marketing, Business or Early Years which can be used to help BAPP develop services for children and families.
BAPP provide a range of services including an Ofsted registered Nursery & Pre-school, Ofsted registered Holiday Playschemes for disabled children and those with additional needs, Children & Family Support, Alternative Provision for children with SEND and our long standing Community based Family Playdays. More information is available on our website
As we work with vulnerable children, Trustees are required to have an Enhanced DBS and to register as one of our Trustees as part of our Ofsted registration. There are 8 Trustee Meetings each year, alternating in person in Bath and online which includes our AGM. Other commitments in addition can include attending events, representing BAPP, supporting with recruitment/staffing and policy review.
For further information or if you have any questions, please get in touch.
Registered Charity
11 - 20
To promote the importance of and facilitate quality, inclusive play opportunities for children and families living across Bath and North East Somerset
The client requests no contact from agencies or media sales.
Thank you!
BOARD MEMBER – EAST MIDLANDS, VOLUNTARY, FULL EXPENSES REIMBURSED
· Do you want to be a part of a vibrant and ambitious charity that delivers services to homeless people and others with a range of support needs?
· Do you have expertise in Housing or Finance?
· Do you have ambition to Chair a Board Committee?
· Do you want to contribute to the strategic direction of our successful and expanding organisation?
· Do you have a strong social conscience and the commitment to make a difference?
· If you have the motivation, vision and enthusiasm to join us in this exciting and challenging role, apply today!
Who Are We?
Framework is a registered charity delivering housing support, health, and employment services to people with a diverse range of needs. We assist rough sleepers and those who need help to keep their home. We support excluded youngsters as they make their way into adulthood and those starting or returning to work. We provide access to treatment for people with mental health issues and those using alcohol or substances, and we join up services for homeless people with multiple and complex needs.
Our 70 services across Derbyshire, Leicestershire, Lincolnshire, Nottingham, Nottinghamshire and Sheffield support more than 18,000 people each year and accommodate more than 1,300 people at any one time. Responding to their needs, respecting their choices and empowering them to achieve, we aim to make life better for our service users and those around them.
What We’re Looking For:
We are particularly keen to hear from people with expertise in Housing and Finance a finance/accounting qualification is essential). At least two successful candidates will also become members of the Audit and Risk Management Committee (ARM), with one having future aspirations to become the Chair of the ARM Committee.
By joining our Board of Trustees, you will be working alongside the Senior Leadership Team to navigate an external environment that is challenging and continually changing: budgets for support services have been drastically cut so we have to think carefully about how to create efficiency without compromising on quality.
The client requests no contact from agencies or media sales.