Customer service volunteer roles in Birmingham

We appreciate any volunteering help that you can offer YBTC and want to make sure that our volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.

We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided

Role Profile: Programme Sales & Admissions Specialist (L&D Fellowship) - Volunteer 

• Programme Association: Enhanced Professional Development Programme (ePDP)

• Organisation: Quilombo UK (Registered Community Interest Company & Accredited Training Establishment)

• Role Type: Part-time | Volunteer Placement with Integrated Professional Development Scholarship + Performance Reward

• Commitment: 12 hours per week (Structured as two 6-hour shifts)

• Duration: Minimum 16-week commitment

• Location: Remote (UK-Wide)

• Reporting to: Director of Sales & Admissions

. About Quilombo UK

Quilombo UK is a dedicated registered Community Interest Company (CIC) and a registered training establishment on a mission to close the "UK Professional Experience Gap." We provide ambitious international professionals, career pivoters, and graduates with the practical work experience, soft-skills development, and strategic mentoring they need to successfully step into UK corporate careers.

 Role Summary

Are you an ambitious communicator, a career changer looking to break into corporate sales/recruitment, or an international graduate (MSc/MBA) wanting to build a high-performance commercial CV in the UK?

We are seeking a motivated, empathetic Volunteer Programme Sales & Admissions Specialist to join our remote team. In this target-driven role, you will manage our warm candidate pipeline and lead consultative 1-on-1 enrollment sessions for prospective participants looking to join our flagship Enhanced Professional Development Programme (ePDP).

Rather than a standard, low-responsibility voluntary placement, we offer an exceptional, structured two-way professional value exchange: in return for your dedication and pipeline closures, we invest heavily in your personal development by gifting you our fully accredited, premium career-transition curriculum, backed by real performance honorariums and a verifiable director's recommendation.

. The Value Exchange (What We Offer You)

• The L&D Scholarship (Value £400): We completely waive your enrolment fees for our premium, CPD-certified Enhanced Professional Development Programme (ePDP). You will receive professional CV restructuring, AI interview simulations, monthly Skills Audits, and live career coaching entirely free of charge.

• Accredited CPD Hours: Upon successful graduation, you will be awarded a formal Certificate of Practical Competency carrying 100 accredited CPD hours, giving you an institutional-grade, industry-recognised credential on your CV.

• Enrollment Performance Reward (Option B): To support your development and directly recognise your commercial impact on our organisation, we provide a £25 performance honorarium for every candidate you successfully onboard into the programme. This reward is unlocked and processed as soon as the participant’s first monthly contribution successfully clears.

• Director's Endorsement & Reference: Upon successful completion of your 16-week tenure, our Director will write a personalized, metrics-driven recommendation on your LinkedIn profile, certifying your exact performance, CRM proficiency, and pipeline conversion data to show future employers.

• Supportive Onboarding: We provide a structured, 4-week ramp-up period with direct mentorship to build your confidence and sales skills before you manage any pipelines independently.

. Key Responsibilities 

As a professional environment reflecting corporate standards, you are expected to treat this placement as you would a paid engagement:

• Attendance & Commitment: Engage in work-based activities for the full 16-week duration, committing to 12 hours per week (structured as two scheduled 6-hour shifts, with training times occurring strictly between 11:00 AM and 3:00 PM as per your onboarding timetable).

• Admissions Consulting: Lead warm, consultative 1-on-1 Google Meet enrollment sessions with pre-screened candidates to explain our curriculum, structures, and outcomes.

• Pipeline Management: Use our MeisterTask CRM and Google Workspace tools to systematically organize, update, and manage your incoming applications.

• Agreement Walkthroughs: Walk candidates through our simple programme contract and Non-Disclosure Agreement (NDA), answering questions with professional confidence and poise.

• Fintech Setup: Assist candidates in completing their recurring Direct Debit mandates via GoCardless during live enrolment sessions.

• KPI Delivery: Consistently work toward a highly calibrated, confidence-building target of 5 successful enrolments per week to keep your pipeline healthy.

 Who We Are Looking For

• The Career Changer: Anyone wanting to transition into recruitment, consultative closing, business development, or account management.

• The Empathetic Communicator: Natural relationship-builders with strong verbal and written English skills who enjoy active outbound calling and warm video consultations.

• The Metrics-Driven Professional: Individuals who want to build a high-performance CV backed by real, verifiable commercial data (e.g., conversion rates, pipeline values).

• No prior formal sales experience is required; we provide complete, structured closing frameworks, scripts, and daily coaching.

Volunteering Reality: Quilombo UK is a registered Community Interest Company (CIC) and an accredited training establishment. This is a voluntary role with an integrated professional development scholarship (CPD certified for 100 hours) and a performance-linked honorarium model. There is no base salary. It is designed specifically for self-motivated individuals looking to gain high-value UK commercial experience and professional credentials.

About the role:

Strong HR support:

• Ensures volunteers are welcomed, supported, and guided effectively.

• Maintains safeguarding, confidentiality, and compliance standards.

• Creates visibility and consistency in volunteer management.

• Strengthens the organisation’s ability to grow and sustain impact.

Without this role, volunteer onboarding and support can be inconsistent and unclear. With it, volunteers experience a clear, safe, and structured pathway to meaningful engagement.

Experience Qualification and Requirements

Technical & Administrative Skills

• Experience in HR support, administration, or volunteer coordination.

• Proficient in record-keeping and document management.

• Ability to draft clear role descriptions, agreements, and HR communications.

Analytical & Organisational Skills

• Strong attention to detail and accuracy.

• Ability to organise multiple tasks and maintain structured records.

Communication Skills

• Clear written and verbal communication.

• Ability to liaise sensitively with volunteers and staff, respecting confidentiality.

Preferred Background

• Human Resources, Administration, Volunteer Management, or related fields.

• Experience with safeguarding and supporting volunteers.

• Previous work in remote or community-driven organisations is a plus

Main Responsibilities/ Key Duties

Volunteer Recruitment & Onboarding

• Assist HR Manager in attracting and onboarding new volunteers.

• Prepare volunteer agreements, role descriptions, and induction materials.

Record-Keeping & HR Administration

• Maintain accurate volunteer records and documentation.

• Support HR processes, including tracking training and compliance requirements.

Safeguarding & Policy Support

• Ensure volunteer engagement complies with safeguarding policies.

• Support confidential HR processes and reporting.

Cross-Functional Collaboration

• Work with team leads and operations staff to ensure volunteers are integrated and supported. 

Are you a massive cat lover? Would you like to make a difference to their lives? Are you a hard worker and team player? Would you like to volunteer for Lincs Ark? If the answer to all these questions is YES then read on.

We are looking for a Rehoming Co-ordinator to work alongside. our rehoming team for Cats. There is back up from the Cat Co-ordinator and from the Deputy when needed.

The volunteer will need to:

• Be available during the day to answer and respond to phone calls.
• Love animals, and have some knowledge of cats.
• Be logical
• Be able to keep calm to be able to deal with multiple priorities
• Computer literate
• Good organisation and communication skills 
• Able to use Facebook
• Be flexible with the volunteering times

Main responsibilities of this post

1. Engage with the public, via phone and teams
2. Prioritise the cats needing to come in and fit to the right foster carer
3. Help with the rehoming process
4. Liaise with the vets when required
5. Provide cover for holidays

We are looking for a Volunteer Shop Assistants to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop

Principal Responsibilities:
- To serve customers and record purchases on the cash register
- To work with staff and other volunteers to sort, steam, hang, ticket and size donated
clothing for sale in the shop
- To help keep the shop clean.
- To assist with shop displays.
- Provide information leaflets and signpost any enquiries for WFRC services
- Comply with WFRC relevant Policies and Procedures
- Wear personal identity badge whilst volunteering
- Represent the professional standards of the charity

Key Skills & Abilities
→ An interest in the shop, and an enthusiasm for raising money through its work.
→ The ability to work as part of a team.
→ A flexible approach
→ Able to provide a friendly, high-quality service to customers
→ Basic numeracy
→ A sense of humour
→ An understanding of the need for confidentiality
→ Good timekeeping
→ Reliability and trustworthiness
→ A willingness to undertake training required for role

Job Type -Traineeship
Job Time - Minimum 12 Hours Per Week (Flexible shifts between 9am-5pm)
Job Location - On-site

About Us 

LoveBrum is a Birmingham charity that champions the city’s hidden gems – the incredible volunteer led and grassroot projects making a real difference in communities across our city every day. 

We believe Birmimgham is full of people doing amazing things, and we’re here to help them be seen, celebrated and supported. Through fundraising, storytelling and bringing people together, we shine a spotlight on local projects that deserve more recognition, helping them access the funding and awareness they need to grow their impact. 

Help Birmingham thrive with LoveBrum 

Do you enjoy meeting new people and want to make a real difference in your local community? LoveBrum is looking for friendly, enthusiastic Volunteer Fundraisers to help support us at events across Birmingham. 

As a Volunteer Fundraiser, you'll play a vital role in raising awareness of LoveBrum, engaging with the public, and helping us raise funds that support small, volunteer-led projects making a positive impact across the city. 

Key Responsibilities 

• Representing LoveBrum at community and corporate events, gala dinners and fundraising activities. 

• Chatting with members of the public about our work and inspiring them to support our mission. 

• Collecting donations, selling raffle tickets and promoting fundraising campaigns. 

• Helping to set up and pack down at events. 

• Creating a warm, welcoming and positive experience for supporters. 

What we're looking for 

You don't need fundraising experience – we'll provide all the guidance you need. We're looking for people who are: 

• Friendly, approachable and confident speaking to people. 

• Passionate about supporting Birmingham communities. 

• Reliable and enthusiastic. 

• Comfortable working as part of a team. 

• Available to volunteer at occasional evenings or weekends (when events take place). 

What you'll gain 

• The opportunity to make a genuine difference in your local community. 

• Meet like-minded people, become part of the LoveBrum volunteer family and network with a range of communities across Birmingham. 

• Build confidence and develop communication and fundraising skills. 

• Gain valuable experience for your CV and a professional reference (available upon request).

• Training, support and a welcoming team. 

Help shape the future of Blue Cross through commercial insight, strategic leadership and sustainable growth

Blue Cross has been helping sick, injured and homeless pets since 1897. Today, we support thousands of pets and their owners through veterinary care, rehoming, behaviour support, pet food banks, education, campaigning and pet bereavement services. Our vision is simple: every pet will enjoy a healthy life in a happy home.

The Board's future needs have been considered in light of Blue Cross' strategic priorities and organisational ambitions. We are therefore seeking a Trustee with significant commercial expertise who can bring strategic insight, business acumen and constructive challenge to Board discussions. This is an exciting opportunity to help shape the future direction of Blue Cross, supporting the charity's long-term sustainability and our mission to improve the lives of pets and their people.

We are particularly interested in hearing from candidates with experience in:

• Commercial strategy
• Business development
• Strategic partnerships
• Brand and marketing
• Digital transformation
• Customer-focused organisations
• Innovation and organisational growth

We are looking for someone who can bring:

• Significant senior leadership experience within a commercial environment
• Strong strategic and commercial judgement
• Experience influencing decision making at executive or Board level
• Excellent stakeholder management skills
• The ability to balance commercial considerations with charitable purpose

Time commitment

Approximately 1-2 days per month, including quarterly Board meetings, committee participation and occasional events.

Diversity and inclusion

Blue Cross is committed to creating a Board that reflects the communities we serve. We welcome applications from candidates from all backgrounds and particularly encourage applications from people currently underrepresented on charity boards.

Key dates

Closing date: Tuesday 25 August 2026
First interviews: Week commencing 14 September 2026
Second interviews: Week commencing 21 September 2026

To learn more about the role, please review the candidate information pack.

Volunteer Partnerships & Growth Manager (Remote) 

Organisation: Influential Stars 

Location: Remote (UK based). London or Herts preferred (not essential)

Commitment: Min of 10 - 15 hours per week (Flexible)

Contract Type: Volunteer 

About Us 

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences. 

Our Story 

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way. 

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK. 

The Role 

We are seeking a proactive, confident, and relationship driven Volunteer Partnerships & Growth Manager to identify, approach, and onboard affiliate partners, collaborators, agents, and other supporters who can help expand the reach of the platform. 

This role focuses on building a strong network of individuals and organisations who can introduce creators, promote campaigns, or otherwise support the growth of Influential Stars.

Key Responsibilities 

⭑ Identify and approach potential affiliate partners, collaborators, agents, and networks 

⭑ Introduce individuals and organisations to the platform and explain how they can get involved 

⭑ Support onboarding of new collaborators and affiliates ⭑ Build and maintain positive relationships with partners and introducers 

⭑ Encourage ongoing engagement and participation 

⭑ Maintain regular communication to nurture long term partnerships ⭑ Coordinate with internal team members to ensure smooth onboarding 

⭑ Provide clear information about roles, expectations, and opportunities 

⭑ Maintain accurate records of outreach and partnerships using our CRM management system 

⭑ Represent the organisation professionally in all communications 

Skills and Experience Required 

Essential: 

⭑ Experience in outreach, partnerships, business development, or relationship building 

⭑ Excellent customer service skills 

⭑ Outstanding written and verbal communication skills ⭑ Confidence communicating by phone, email, and online platforms ⭑ Strong networking ability and proactive approach 

⭑ Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel) 

⭑ Experience using a CRM or similar database system ⭑ Highly organised with strong attention to detail 

⭑ Ability to work independently and manage multiple contacts ⭑ Professional, reliable, and personable manner

Desirable: 

⭑ Familiarity with HubSpot CRM (preferred but not essential as training will be provided) 

⭑ Experience in affiliate programmes, partnerships, or community building 

⭑ Experience working remotely within a team 

⭑ Interest in charitable or social impact work 

⭑ Based in London or Hertfordshire for occasional in person meetings (not essential) 

Working Arrangement 

⭑ Fully remote position 

⭑ Min 10 - 15 hours per week (Flexible working hours depending on organisational needs)

⭑ No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

⭑ Occasional (optional) in person team meetings 

Why Volunteer With Us 

⭑ Play a key role in expanding a platform designed to create meaningful impact 

⭑ Help build networks that support fundraising for UK causes ⭑ Gain valuable experience in partnerships, outreach, and growth strategy 

⭑ Join a mission driven organisation at an exciting stage of development 

⭑ Flexible volunteering that can fit around other commitments ⭑ Opportunity to build a wide professional network across multiple sectors 

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

To enjoy this role you will have a passion to see every adult have the opportunity to learn to read that they deserve.

Your good communication skills, and resilient, patient, friendly & supportive attitude will help you make the connections needed.
 
You will be confident using the telephone, sending emails and have some basic IT skills for record keeping.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As an Administration Volunteer you’ll play an essential role in your local group.

You’ll act as the first point of contact for the group and circulate information to other volunteers and members. You’ll ensure that data and details are kept up to date, to comply with data protection legislation.

In this role you’ll develop your administration and organisation skills.

Why we want you

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy

What you will be doing

• Keeping records and data up to date and taking notes at meetings
• Preparing mailouts and answering enquiries from the group inbox
• Booking venues for meetings and activities
• Keeping other group volunteers informed of current agreements and activities
• Supporting the development of the group’s activity plan
• Supporting the group’s shared responsibility for designing and delivering services and activities.

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community.

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities
• You’ll be reimbursed for any related expenses while carrying out your role

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats