Data services administrator volunteer roles

Be the first friendly voice a carer hears.
Help someone feel supported from the moment they reach out.

Carers Trust Solihull is looking for a First Point of Contact Admin Volunteer who enjoys helping people and keeping things organised. You will welcome new carers, handle enquiries, and make sure every person who joins our service gets a smooth and supportive start.

What you will do
• Record new carer registrations using our simple database.
• Prepare and post welcome packs, including carer ID cards.
• Complete the short 5-question contingency plan with each new carer.
• Answer incoming calls and direct them to the right team.
• Respond to enquiries in a calm and professional way.
• Log actions and update records so carers receive accurate support.
• Signpost carers to Solihull Council services when needed.
• Follow confidentiality, safeguarding, and data protection procedures.

What you need
• Four to five hours a week, on a day that suits you.
• A steady, organised approach.
• Confidence speaking with people.
• A wish to make life easier for unpaid carers in Solihull.

If you want to make a real difference with a warm, supportive team, this role gives you the chance to help from the very first hello.

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Customer Service / Receptionist Volunteer

We’re looking for a friendly volunteer in our Guildford office to be the first point of contact our clients see.

 What will you do?

• Complete an introduction to Citizens Advice South West Surrey (CASWS)
• Complete required training for your role
• Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:
  • Ensuring relevant forms are completed
  • Assigning clients to Advisers for more detailed support
  • Booking appointments
  • Monitoring the flow of clients in the drop in
  • Assist clients with form filling
  • Complete day sheets
  • Scan and upload documents to case recording system
  • Write up notes on case recording system
  • When the drop-in service is at full capacity, ensuring that you understand the clients’ issue and support them by providing information, signposting them to another more appropriate organisation or asking them to attend another CASWS drop in.
• Complete administrative duties including:
  • Monitoring emails
  • Processing client enquiries both by email and phone
  • Sending out appointment information
  • Provide Advisers with admin support, where required
  • Other ad hoc tasks to support the day to day running of our service

What’s in it for you?

• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

Interested?

If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you, please contact us.

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Are you friendly, enthusiastic, and ready to make a difference? 
We're on the lookout for volunteers to join our Reception Team!

As a reception/admin volunteer, you'll be the welcoming face of Tŷ Hafan, tackling a variety of exciting admin tasks and projects. This is a fantastic opportunity to gain valuable office experience or to share your existing skills, all whilst supporting an important cause.

Considerations:

Location: Ty Hafan Children's Hospice, Hayes Road, Sully, CF64 5XX

Hours: Monday AM/PM, Thursday AM/Pm, Friday AM/PM

Age requirement: 18+

Background checks: we will ask you to provide us with 2 references and a basic DBS check is required for this role.

This role is perfect for someone who is friendly, approachable, enthusiastic and works well as part of a team.

Confidence speaking on the phone and using the pc/laptop are required for this role.

Activities include:

• Support the Facilities Team with essential admin tasks
• Organise and update files – both paper and digital
• Data entry to keep our records accurate
• Assist with audits and inventories at Head Office and the Hospice
• Help with project research and computer filing
• Welcome visitors by covering reception and greeting staff and visitors
• Answer calls and manage the entry barrier
Every day brings new challenges and opportunities! 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Our admin and reception volunteers are the backbone of our service - without them we couldn't run.

Based at our office in Ponders End (EN3) our volunteers welcome all clients and other visitors, updating them on any waiting times and getting preparatory forms completed.  They manage incoming and outgoing post and send out appointment reminders. One of their crucial roles is to support advisers and the staff team with client registration, photocopying and scanning documents and updating internal spreadsheets and databases as required. To help keep the office running smoothly volunteers also restock stationery and ensure posters and display information is up-to-date. They follow up on letters sent to clients and monitor our client mailbox - recording actions taken, setting reminders and tasks.

So, you see, we really can't do without them.

Being an admin and reception volunteer you would gain experience of an office environment and build on skills such as communication, admin, IT and working within a team.  This in turn would increase employability. However, we do welcome volunteers of all ages - some of our longest serving volunteers are retired and make a terrific contribution to our service.

You will need to:

• be friendly and approachable
• respect views, values and cultures that are different to your own
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training

Support a new youth project by handling writing, admin, and communication tasks

About the project: We are launching a pop‑up youth service for young people in London. We need a volunteer who enjoys writing, organising information, and supporting behind the scenes.

The role: You will help with:

• Drafting emails, partnership outreach, and follow‑ups

• Writing or editing documents, forms, and policies

• Managing calendars, scheduling, and inbox organisation

• Taking notes during meetings and summarising key points

• Supporting with social media posts or simple content

• Helping prepare funding documents and basic reports

Who this role suits: Someone who is confident with written communication, enjoys admin tasks, and likes turning ideas into clear documents. This role is ideal for someone who is patient, supportive, and happy to work with someone who has dyslexia.

Accessibility & support: The founder experiences anxiety and dyslexia, so clarity, kindness, and a collaborative approach are essential. You’ll be helping remove barriers so the project can focus on supporting young people.

Time commitment: Flexible — 2–4 hours per week, mostly remote.

Volunteer Administrator

British Liver Trust | Central Winchester

In the UK there are more than 11,000 deaths due to liver disease each year. British Liver Trust is determined to achieve real change in liver health and during our busiest period ever, we’re looking for volunteers to support our small, friendly Admin Team within the Operations Department. 

You might be looking for a meaningful way to use your skills, stay professionally active, or gain hands-on experience in an office environment.  Whether you're looking to build your CV, you're between roles, or you're looking to contribute your time to a cause that really matters, we’d love to hear from you.

The role

This is a varied, practical role supporting a busy office. You’ll be involved in the day-to-day administrative work that keeps things running smoothly, particularly when workloads are high. Examples of tasks include:

• Order fulfilment; picking, packing patient booklets and materials, preparing to be posted

• Supporting the team preparing for upcoming events; travel arrangements, accommodation, venues, catering

• General admin; filing, stock taking, shredding, scanning

While this is a volunteer role, the work is meaningful, active, and very much part of the core team.   You don’t need to have worked in a charity before - you just need a positive attitude, reliability, and a willingness to get involved.

What you’ll gain

• Valuable, current office experience in a national charity

• The chance to work as part of a supportive, energetic team

• A meaningful CV addition, whether you’re early-career or more experienced

Many of our volunteers use this experience to support their next paid role, and we’re happy to provide references where appropriate.

About us & location

You’ll be based in our welcoming office in central Winchester, just a 5–10 minute walk from the train station. Please note there is no free on-site parking.

Our Admin Team is small, friendly and collaborative. You’ll be joining us at a critical and exciting time, when extra hands genuinely make a difference.

What we’re looking for

• Reliable people who can commit their time - as little as 2 hrs per week can be a big help to a national charity

• Team-players who are happy to roll up their sleeves and help where needed

This is an unpaid volunteer role, and we’re hugely grateful for the time and energy our volunteers give.

We appreciate the interest and enthusiasm of our community. As our team is very busy and our resources are limited, we kindly ask that those reaching out consider whether they can offer a consistent time commitment. The process of onboarding and supporting new volunteers is resource-intensive, and we need to ensure our efforts are used as effectively as possible.  If you’re interested in being part of a special organisation at its busiest ever time, supporting a great cause while staying active and professionally engaged. 

Can you commit to 2 hours per week of support at our office in Winchester?  We’d love to hear from you. 

Do you enjoy organising? Would you like to play a key role in making sure things get done!

Our volunteer administrators are instrumental to all the work that we do across Hestia. You will have the opportunity to support staff with a wide range of desk-based and administrative tasks. These behind-the-scenes roles provide essential support in ensuring that those who we work with access the support they require to rebuild their lives beyond crisis.

What you will be doing

• To support with administration, texting and emailing information to service users, volunteers, and staff
• Support with updating and inputting data into spreadsheets
• Support with making phone calls to follow up and gather needed information.

The skills you need

• Good communication skills
• Good organisation and administrative skills
• Able to maintain good working relationships
• Basic IT skills, comfortable using spreadsheets and emailing

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

We are seeking a skilled individual to undertake casework in the Community and Integration team. The Community and Integration team supports our clients, through their recovery and journey at the Helen Bamber Foundation, to lead independent lives. We do this by assisting and supporting clients to access education, training, volunteering opportunities and internal and external integration focussed activities. We also run a programme of creative arts and skills-based classes including; English, yoga, textiles, and digital skills. 

This volunteer will also attend and support our Community Group for HBF clients which takes place fortnightly on Thursdays. It is run from the on-site community space at our Old Street offices. At each session we have a main activity which could be arts & crafts, dance, music, or information sessions around healthcare and how to access education. We play games at the start and end of every session, and we always share a delicious and nutritious lunch.

If you have good communication skills, experience in casework or another 1-to-1 support role, excellent admin skills, and are keen to get experience in a Human Rights charity, we encourage you to apply! 

Main tasks and activities 

As a Community and Integration Casework volunteer you will:

• Regularly work on a one to one basis with our clients, remotely via telephone appointment, to support them to access and engage with integration activities and opportunities; i.e. support a client to enrol in college, sign up to an employment scheme, or find and access a local sports/activity group etc. 

• Contact clients to invite them to HBF’s group activities and work closely with the Community and Integration team to ensure the needs of any new joiners are met 

• Liaise with the external organisations in the community, as well as local colleges 

• Support our clients to identify and work towards their goals and help to foster their integration into their local community 

• Use and build on HBF’s directory of education/employment/skills providers and grant funders database

• Make individual grant applications for clients in need of financial support to assist with their education needs or other integration activities 

• Attend and support our Community Group, which takes place fortnightly on Thursdays

• Maintain accurate and timely client records and follow-up work 

• Other administrative duties as required 

Skills and experience needed 

• Proven experience in a 1:1 support role

• Knowledge of the rights and entitlements of asylum seekers and refugees, specifically surrounding education and employment 

• Knowledge of the challenges facing vulnerable clients including asylum seekers, refugees and survivors of torture, trafficking, and a demonstrable empathy for this client group 

• Excellent written and spoken English 

• Excellent communication and interpersonal skills 

• Ability to manage own time and workload, and to prioritise a range of competing demands and maintain accurate records 

• Awareness of confidentiality and data protection 

• Good IT skills including the use of databases, email, word processing 

• Flexibility and willingness to undertake other duties as required 

• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation 

Desirable 

• Experience of supporting individuals to make applications into employment or education 

• Experience of researching different grant programmes and applying for educational and/or other grants on behalf of clients 

• Knowledge of employment rights and pathways to employment for refugees and asylum seekers 

• Fluent in a language other than English 

What you will get out of the role: 

• Experience of working with a multi-disciplinary team in a Human Rights charity

• Experience of providing direct casework support to HBF clients 

• Experience of communicating with and building working relations with external organisations and services

• Experience of writing grant applications 

• Stronger administrative skills 

• Ability to process and record data and prioritise and categorise it 

• An ability to multi-task between competing priorities 

Do you want to support the running of the charity that supports people in Berkshire’s hospitals?

Are you the person to develop and lead our business opportunities planning, alongside our existing trustees?

You could join the Board of the Friends of Berkshire Hospitals, a charity that improves the experience of patients, visitors, medical staff and others who work in the Royal Berkshire and Wokingham Hospitals.

Our charity grew from a Reading-only organisation set up in 1957, which itself grew from a charitable group in the 1940s. We’re now serving both Reading and Wokingham hospitals, and intend to expand our services and thus our charitable business even further: to better serve all those in the hospitals. Our expenditure in 2024 was £366k, and we have plans to expand our business and fundraising operations outside of hospital premises.

The role and what we are looking for in a new trustee

Trustees are the people who make the top-level decisions for our charity. Our Board includes people with experience and skills in the services we provide to those in hospitals, and we’d expect new trustees to have empathy with our cause and our beneficiaries. 

We are looking for experience of developing a business, not necessarily in the not-for-private-profit sector, identifying new opportunities and relationships, creating and implementing our new marketing strategy.

We are a charity not a business, but we apply business principles to governing our organisation. We are looking for people from a variety of backgrounds to join our charity. We want to expand the diversity of our board, in all meanings of the word, and strongly welcome applications from people from less-represented groups. 

You don’t necessarily need prior experience of charity trusteeship, as full induction to our organisation will be provided, plus specialist support as a new trustee, including access to external training.

If you can think strategically and plan long-term, you have the primary skills needed by our trustees; you’ll also need to be able to work collectively with other Board members.

Trustees are not be expected to get involved in the organisation’s operations on a day-to-day basis; however, regular contact and liaison with other trustees and employees is expected.   

We ask for no more than ten  hours of your time per month, which includes all meetings, discussions, etc.  You will need access to digital communications, as much of our charity’s business is run that way.

How to apply  

This appointment is being managed for us by inVOLve Community Services, a charity-support organisation, who offer a no-obligation discussion by phone or video. A detailed Role Description and Skills Specification is available.

Trustee appointments are subject to satisfactory references.

Your CV or similar will be read by our existing trustees, and an interview offered as soon as mutually convenient.

I need to know more 

Contact Mike Allen via Apply Now, below, for more information and arrange to have a no-obligation initial informal discussion (Teams or Zoom)  

Women & Families Resource Centre (WFRC)
Location: On-site – Wolverhampton
Reports to: Executive Director / Operations Manager
Contract Type: Volunteer Part-Time
 

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton. We support, empower, and advocate for women and children facing crisis or challenging circumstances.

Our aim is to actively encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions.

The Wolverhampton Baby Bank, our flagship service, provides essential items and support to families with children aged 0–3. Through donated essentials and community engagement, we offer:

• Nappies, wipes, clothing, toys, and bedding

• Support services for new parents, including drop-in groups

• Befriending support for pregnant women and new mothers

• Referrals and connections to additional community services

As WFRC stabilises and restructures following recent operational challenges, we are seeking a strong, structured, and compassionate Baby Bank Manager to lead the service forward.

The Role

The Baby Bank Manager will lead the operational delivery and structured rebuild of WFRC’s flagship Baby Bank service.

This is a critical leadership role combining operational management, volunteer coordination, stock oversight, client support, compliance, and reporting.

WFRC operates as a not-for-profit organisation but must function with business-level accountability and sustainability. The successful candidate will embed systems and processes that ensure continuity beyond individuals.

Key Responsibilities

Supporting Daily Operations

• Help organise baby items and prepare packs for families

• Assist with appointments and referrals

• Create a warm and welcoming environment

Volunteer & Team Support

• Work alongside other volunteers

• Help keep the rota organised

• Attend occasional team meetings

Stock & Organisation

• Sort and organise donated items

• Keep storage areas tidy and safe

• Help monitor stock levels

Administration

• Keep simple digital records up to date

• Support basic reporting and documentation

Time Commitment

We ask volunteers to commit to:

• Up to 3 days per week

• Around 4 hours per day

• Minimum 12 hours per week

We review placements after 6 weeks to ensure the role is a good fit for everyone.

Person Specification

Essential:

• Experience in service coordination, charity, or community services but not required

• Experience managing volunteers or small teams

• Strong administrative and record-keeping skills

• Basic proficiency in Microsoft Office and digital systems

• Understanding of safeguarding and confidentiality principles

Skills & Attributes:

• Strong leadership and organisational skills

• High attention to detail

• Excellent communication and interpersonal skills

• Empathy and sensitivity when working with vulnerable families

• Ability to build structure in previously unstructured environments

• Strong problem-solving and decision-making ability

• Ability to manage multiple priorities during a rebuilding phase

• Accountability and reliability

Why Join WFRC?

This is an opportunity to lead and shape a flagship community service during a critical rebuilding phase. You will play a direct role in supporting vulnerable families and creating structured, sustainable systems that will strengthen the organisation long-term.

If you are operationally strong, structured, compassionate, and ready to lead meaningful change, we would love to hear from you.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.