Insight volunteer roles

CHAIR OF TRUSTEES AND TRUSTEES 

Do you have a heart for missionaries and those who serve on the front lines of God's kingdom?

Do you believe in the power of rest, renewal and Christian fellowship for those in ministry?

We are thrilled to be partnering with the Highbury Centre. For over 125 years, The Highbury Centre has been providing rest, renewal and Christian hospitality to missionaries and Christian workers from around the world. What began as the Foreign Missions Club has grown into something truly special, a home away from home where God's workers can rest, recharge, and reconnect with their calling.

In their beautiful Victorian building, they welcome church leaders, missionaries, aid workers and their families who come seeking not just accommodation, but genuine Christian fellowship and a space to catch their breath. 

We are seeking a new Chair of Trustees and up to four new trustees to join their board at this pivotal moment in their history. As a trustee, you'll play a crucial role in shaping their strategic direction, ensuring they remain financially sustainable, maintaining their beautiful historic building, and upholding the Christian values that have guided them for more than a century.

This is a voluntary role where your insight, experience and faith-driven enthusiasm will help continue their 125-year legacy of serving missionaries and Christian workers from across the globe. You'll be part of a committed board where your contribution will make a real and visible difference.

We are particularly interested in individuals with expertise in:

• Finance (ideally with a relevant accounting qualification such as ACA, ACCA, CIMA or equivalent)
• Building Management and Property (particularly Victorian buildings and heritage properties)
• Hospitality and Guest House Management
• Christian Missionary Work and Global Missions

Your responsibilities will include ensuring compliance with charity law, shaping strategic direction, overseeing financial health, supporting the General Manager, and acting as an ambassador for The Highbury Centre. You'll champion our unique ministry of providing rest and renewal for those serving God's kingdom worldwide.

Above all, we're looking for committed Christians with passion for mission, and a heart for serving those who serve others. We warmly welcome first-time trustees, your fresh perspective and enthusiasm are just as valuable as prior board experience.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement (no more than two pages).

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the Equality Act 2010, it is an occupational requirement that the post holders are practising Christians aligned with The Highbury Centre's evangelical Protestant ethos and values. 

Closing date: Thursday 19th March 2026
Charisma vetting interviews must be completed by: Tuesday 25th March 2026
Interviews with The Highbury Centre: 8th and 9th April 2026

This Role Turns Data Into Action, Not Just Numbers
At Tell My Truth and Shame the Devil C.I.C., content is created at scale by hundreds of volunteers. But content without insight is wasted effort.
The Social Media Analysis & Insights Officer ensures that every post, video clip, podcast snippet, or visual asset has measurable impact. You are the intelligence engine, translating raw platform data into actionable strategies for growth, engagement, and community trust.
This role is not about vanity metrics. It is about understanding what works, what resonates, and what drives meaningful action.
 
Purpose of the Role
The purpose of this role is to:

• Measure, track, and interpret performance across all CIC platforms
• Identify content that drives donor growth, volunteer mobilisation, VFAP recruitment, and community engagement
• Provide actionable insight to content creators, campaign managers, and the Social Media Director
• Highlight trends, risks, and opportunities at platform and borough-level
• Ensure data-informed decisions guide strategy without sacrificing values or ethics

You transform analytics into intelligence that shapes action.
 

Experience Qualification and Requirements

Essential experience

• Experience in social media analytics across one or more platforms (TikTok, Instagram, X, YouTube, LinkedIn).
• Experience building dashboards and visual reporting (e.g., Looker Studio/Google Data Studio, Power BI, Tableau, or equivalent).
• Experience using Excel or Google Sheets for analysis, including KPI tracking, trend analysis, and data cleaning.
• Experience measuring and reporting KPIs for digital content or campaigns, including performance interpretation and recommendations.
• Experience turning data into actionable insights (not just reporting numbers) and communicating them clearly to non-technical stakeholders.

Essential skills

• Strong analytical thinking with ability to identify patterns, test assumptions, and avoid over-reliance on vanity metrics.
• Ability to connect performance signals to outcomes (donations, volunteer actions, trust indicators) and explain correlation limits responsibly.
• Strong data visualisation and storytelling skills: clear dashboards, concise summaries, and practical “what to do next” outputs.
• High attention to detail and consistency in KPI definitions, reporting cadence, and data integrity.
• Ability to work collaboratively with director, campaign, content, engagement, and systems teams to improve performance loops.
• Self-management, reliability, and accountability in a fast-moving build phase with evolving priorities.

Desirable 

• Experience with non-profit or community impact measurement, including engagement quality and trust signals.
• Experience with trend research, audience insight, and experimentation frameworks (A/B testing, creative testing).
• Familiarity with tracking ambassador/community distribution and localised (“borough-level”) engagement patterns.

Formal qualifications

• Formal qualifications are not required; equivalent practical experience is highly valued.

Main Responsibilities/ Key Duties

• Build and maintain performance dashboards that track platform, campaign, and community-level outcomes across TikTok, Instagram, X, YouTube, and LinkedIn.
• Analyse correlations between content performance and organisational outcomes, including content-to-donation, content-to-volunteer mobilisation, and content-to-engagement/retention signals.
• Track ambassador adoption of approved content, including what gets used, where it performs best, and what barriers reduce uptake (format, clarity, timing, relevance).
• Identify high-performing formats, topics, hooks, CTAs, posting patterns, and creators, and translate these into repeatable insights the team can action quickly.
• Generate insights at multiple levels: platform-specific performance, campaign-level learning, and borough/community-specific engagement patterns to support localised messaging.
• Feed intelligence consistently to the Social Media Director, Campaign Manager, Content Creators, and Engagement Officers to improve strategy, production priorities, and community responses.
• Recommend practical action plans to scale what works (replicate formats, expand reach, optimise distribution) and address underperforming content (iterate creative, adjust targeting, refine CTA).
• Maintain clear records for reporting and transparency, ensuring insight outputs are traceable, consistent, and suitable for internal review and governance.
• Support development of KPI frameworks and reporting standards, including definitions, measurement rules, cadence, and ownership, so the C.I.C can scale analysis without confusion.
• Contribute to continuous improvement by testing hypotheses, monitoring trends, and flagging risks (e.g., vanity metrics, misleading interpretations, safeguarding-sensitive performance patterns).

This role is not suitable if you:

• Prefer to work without data
• Seek surface-level social media metrics
• Are uncomfortable making recommendations that influence strategy
• Want purely creative or posting roles
• Expect immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of real strategic influence
• Not symbolic; your work directly shapes the CIC’s growth and impact

Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A values and ethics conversation
• A practical discussion about data, reporting, and actionable insight

If you believe data is a tool for community transformation, and that impact is more important than vanity metrics, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:
Trust is built through accuracy and accountability
Context matters more than vanity metrics
Insight carries ethical responsibility

Hopscotch Women's Centre is seeking a new Chair of Trustees at an important and exciting moment in our journey.

We are a values-led organisation working at the intersection of violence against women and girls, gender justice and equity, and we are now looking for an experienced and dynamic Chair to support our next phase of development.

This role would suit someone who has previous experience as a Chair, or substantial senior governance leadership, and who is confident in providing strategic oversight, strong governance, and supportive challenge. The incoming Chair will line-manage a first-time CEO and work alongside a Board that includes several first-time Trustees—all of whom are deeply committed, passionate, and motivated to learn and lead well.

We are particularly keen to hear from individuals who:

• Bring a strong intersectional feminist lens to governance and leadership
• Understand the realities of trauma-informed practice within the VAWG sector
• Have lived experience of minoritisation and can bring this insight meaningfully into Board leadership
• Are attuned to the current political, funding and policy climate affecting specialist women’s organisations
• Lead with empathy, clarity and confidence, and enjoy supporting others to grow into their roles

This is a rewarding opportunity to shape the strategic direction of an organisation doing vital work, while nurturing a committed Board and leadership team at a formative stage.

Candidates can get in touch for an informal chat with the current Chair.

Please send us your CV and Cover Letter.

Help shape the future of a youth mental health charity.

YES is seeking a Trustee with Human Resources expertise to join our Board and help
ensure we are well-governed, sustainable, and able to support the mental health and
wellbeing of children and young people.

As a Trustee, you will contribute to the strategic direction of the charity and, as our HR lead
Trustee, provide insight and constructive challenge on people and workforce
matters. This is a strategic, non-operational role where your professional experience
can make a real difference.

What you’ll be doing

• Acting as the Board’s lead Trustee for Human Resources
• Providing strategic HR insight to support decision-making
• Advising on HR policies, workforce planning, and best practice
• Helping ensure compliance with employment law, Charity Commission guidance, and good governance

What we’re looking for

• Professional experience in HR or people management
• Ability to think strategically and offer constructive challenge
• Commitment to equality, inclusion, and ethical leadership
• A passion for improving outcomes for children and young people
• Trustee or charity experience is welcome but not essential

What difference will you make?

Your expertise will help YES build a strong, supported workforce, manage risk
eFectively, and grow sustainably - ensuring more children and young people can
access high-quality mental health support.

YES is seeking a Trustee with fundraising expertise to join our Board and support the
long-term sustainability and growth of our charity, which is dedicated to improving the
mental health and wellbeing of children and young people.

As a Trustee, you will share collective responsibility for the charity’s governance,
strategic direction, and public benefit. As the Board’s lead Trustee for fundraising, you
will provide insight, oversight, and constructive challenge, drawing on your professional
fundraising experience.

Key Responsibilities

• Act as the Board’s lead Trustee for fundraising.
• Support the development and oversight of YES’s fundraising strategy.
• Provide guidance and challenge in relation to funding applications and income generation activity.
• Keep the Board informed of fundraising regulation, compliance, and best practice.
• Contribute a fundraising perspective to policy and strategic decision-making.

About You

You will bring relevant fundraising experience, strong communication skills, and a
commitment to good governance. You will be confident providing constructive
challenge and able to work collaboratively with fellow Trustees and the executive team.
Previous trustee experience is welcome but not essential.

Inclusion

YES values the insight that lived experience brings to effective governance. We
particularly welcome applications from people with diverse lived experience,
including LGBTQ+ communities, global majority backgrounds, and lived experience of
mental health challenges.
 

Positive Futures is seeking a Trustee with professional experience in children’s social care to join our Board. This is a unique opportunity for an experienced practitioner or leader to bring expertise in safeguarding, residential care, and Ofsted-regulated services to the strategic oversight of our organisation. The successful candidate will provide critical insight into care planning, permanence, and supporting excellence in residential settings, ensuring that Positive Homes continues to deliver safe, high-quality services as it grows and responds to national legislative changes.

We seek a professional with experience in:

• Children’s social work
• Safeguarding
• Ofsted-regulated services
• Care planning and permanence
• Supporting residential care excellence

​This trustee will provide critical insight and oversight as Positive Homes grows and adapts to national legislative changes.

If you are committed to improving outcomes for children and young people, and want to contribute your expertise to shaping the governance and strategic direction of a growing, values-led organisation, we would be delighted to hear from you. 

How To Apply

To apply, please submit:

• Your CV
• A short covering letter (max 2 pages) outlining:

           – Why you want to join Positive Futures

           – Which role you are applying for

           – How your experience aligns with our mission and needs

Closing date: 1st March 2026

Role Description: 

This role sits within our new Coproduction and Transformation Project

The role of the Co-Production Volunteer is central to the success of the Co-Production and Transformation and Engagement Project. Volunteers bring lived experience, local knowledge, and critical perspectives to support the redesign of mental health services, so they are inclusive, accessible, and rooted in the real needs of those who use them.

This role exists to ensure that service users, carers, and community members have a meaningful voice in shaping decisions that affect care delivery. Volunteers will work alongside professionals, clinical teams, and other stakeholders to challenge assumptions, identify gaps, highlight strengths, and co-create improvements. Whether drawing from personal experiences of mental health challenges, supporting someone through the system, or working in the community, volunteers act as equal partners in transformation. They help build bridges between professionals and service users, promote accountability, and encourage a culture of openness and innovation.

Through structured engagement such as workshops, advisory groups, feedback panels, and co-design activities, the Co-Production Volunteers will contribute to the long-term sustainability and responsiveness of mental health services. Their insights help ensure that care is not only clinically effective but also emotionally safe, culturally sensitive, and aligned with what matters most to the people it serves.

Main Tasks

· Attend monthly co-production workshops, steering groups, or feedback sessions

· Share personal and/or collective experiences to inform service transformation

· Provide administrative support- send and respond to emails, input information on our database

· Review materials and provide feedback (e.g., policies, pathways, information leaflets)

· Participate in recruitment panels, focus groups, and pilot testing where appropriate

· Help create accessible, inclusive spaces that welcome diverse voices

· Promote equality, dignity, and psychological safety within meetings

· Support evaluation activities and co-authoring of reports or recommendations

· Uphold HFEH Mind values and behaviours

We are looking for someone who:

· Has lived experience of mental health challenges

· Good communicator

· Passionate about improving NHS West London Mental Health services

· Are a non-judgmental and friendly individual 

· Lived experience of mental health services (personal or as a carer/family member/community member)

· A commitment to improving mental health care and reducing stigma

· Willingness to share personal insights in a respectful and constructive way

· Openness to listen and engage with others from diverse backgrounds

· Ability to attend meetings and participate reliably (online or in person)

· Basic communication and interpersonal skills (speaking, listening, expressing views)

· Comfortable working as part of a group, including with professionals and other volunteers

· Respect for confidentiality and group boundaries

· Ability to reflect, ask questions, and provide feedback on ideas, documents or processes

· Interest in learning about co-production, service transformation or health improvement

· Respect for inclusion, anti-discrimination, and safeguarding practices

· Willingness to learn digital tools (such as Zoom or MS Teams) with support if needed

· An understanding of the local community context and the challenges people may face accessing care

Those from or have an interest in:

• Black and Minority Ethnic Communities
• Civic Responsibility and Communities
• Disability
• Employment, Education and Training
• Health and Social Care
• Homeless and Housing

What's in it for the Coproduction Volunteer? 

Joining our Service User Network is a fantastic opportunity to get involved with a nationally recognized charity, whilst supporting positive changes within the NHS West London Trust. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organization. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector. 

Join our Board of Trustees as Treasurer

Who we are

Registered in 1999, Daybreak is a charity whose foundations are in growing the practice of Family Group Conferences in the UK. From this, we have seen the positive impact that occurs when families and communities are empowered to take action when faced with challenging situations.

People and communities often feel disempowered - especially those whose lives are influenced by the systems around them. However, we know that people can take action to support each other and choose what action to take when given the right opportunity to have their voice heard.

This is why we believe in a world where families, people’s wider social networks, and communities work together to make decisions and proactively solve the problems affecting their lives.

Now, utilising a range of solution-focused approaches and working alongside partner organisations and within the community, we bring people together to create opportunities for them to communicate, work together, and choose what actions to take, in order to move forward, be safe, and thrive.

Throughout our various programs, our work centres around the principles of voluntary participation, transparency and openness for all, advocacy for those who need it, and for our contribution to be facilitative not prescriptive.

Who we’re looking for

We are looking to welcome a new Treasurer to our Board of Trustees.

To serve as one of Daybreak’s trustees is to play a fundamental role in enabling our charity to pursue its vision, mission, and values. Your contribution to discussions and decision-making at the highest level of our organization will ensure that we can continue to provide our services to those in need of our support.

In addition to the general duties of a Trustee, as Treasurer, your input will be critical to safeguarding the financial integrity and sustainability of our charity. You will ensure that appropriate financial measures are upheld and share your insights with the Board about the financial health of our organisation. Your experience will enable us to understand the obstacles we face and how we can navigate these challenges.

The role is more focused on strategy than detail. You will offer crucial guidance and support to management in developing a growth strategy that will allow Daybreak to reach more people and touch more lives.

There is no requirement for you to have experience as a Trustee. All we need is a willingness to use your skills and expertise to support Daybreak, a desire to make a difference for our service users, and a commitment to active participation in the role.

We would especially welcome applications from under-represented sections of society or those with experience of some of the issues facing our beneficiaries.

The time commitment involved is around thirty hours per year, though a wide range of opportunities to get involved in the Board’s work will be provided. Board meetings are usually held quarterly at our head office in Southampton, Hampshire or online.

What we offer

As a trustee you will be given:

• Induction and ongoing support.
• Board-level experience in a friendly environment, with the opportunity to exercise your existing skills and develop new ones. Our Board contains a diverse range of individuals from various backgrounds, including business and family services, and you will be able to tap into and learn from the breadth of knowledge that they possess.
• Scope to drive a growth strategy designed to expand our services and allow us to give more families and communities the chance to take control of their circumstances. Your experience and insight will be vital in enabling us to channel the power of families and communities coming together to strengthen the bonds between them.
• A comprehensive insight into the charitable sector, the challenges it faces, and how these challenges can be overcome.
• The opportunity to make a real difference to the lives of children, young people, and their families. Your strategic input will help spur positive change and empower families and communities to overcome their unique challenges, and you will see the beneficial impact of your decision-making play out across our services.
• The knowledge that your contribution has helped secure the best possible results for service users and navigate the challenges our charity faces. By helping us, you will help families to find more workable solutions to their problems, while avoiding plans being imposed upon them.

Our board positions are voluntary, but reasonable expenses will be reimbursed.

How to apply

• Please read the full job description and person specification before applying on our websire
• Applications should be submitted by 15 February 2026. Interviews will be held week beginning 23 February 2026.

YES is seeking a Trustee Treasurer to join our Board and provide strategic financial
oversight, supporting the charity’s sustainability and continued impact for children and
young people’s mental health and wellbeing.

As a Trustee, you will share collective responsibility for governance and strategic
direction. As Treasurer, you will act as the Board’s lead for finance, offering informed
oversight, guidance, and constructive challenge, drawing on your professional finance
or accountancy experience.

Key Responsibilities

• Act as the Board’s lead Trustee for finance.
• Support the development and oversight of financial strategy, budgets, and financial controls.
• Provide scrutiny and challenge in relation to financial reporting, processes, and risk.
• Ensure the Board is informed of relevant financial regulation, compliance, and best practice.
• Contribute a financial perspective to Board discussions and organisational decision-making.

About You

You will bring relevant financial management experience (ideally with an accountancy
qualification), strong communication skills, and a commitment to good governance.
You will be confident working collaboratively and providing constructive challenge.
Previous trustee or charity sector experience is welcome but not essential.

Inclusion

YES values the insight that lived experience brings to effective governance. We
particularly welcome applications from people with diverse lived experience,
including LGBTQ+ communities, global majority backgrounds, and lived experience of
mental health challenges.

Trustee vacancy - Youth Development / Education Specialist

The National Youth Orchestra (NYO) is appointing a specialist trustee to strengthen our Board’s insight into what helps teenagers flourish through exceptional arts and music opportunities.

We welcome applications from people with experience in secondary education, youth-focused arts organisations, youth services, or programmes within the music education sector (or closely related fields). Knowledge of secondary education policy and networks is particularly desirable.

About NYO

NYO is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We exist to empower teenage musicians, developing their confidence, skills and leadership through world-class orchestral experiences, and over the next decade we aim to build a significantly larger, more inclusive national community of young musicians.

The Role

This role is an exciting opportunity to influence how NYO listens to and works with young people. You will:

• Bring insight into the realities teenagers face today, including barriers to participation and progression, and what helps young people thrive in arts and education settings.
• Help develop NYO’s approach to youth voice, including meaningful input into decisions, agency, ambassadorship and leadership opportunities.
• Contribute to Board-level safeguarding oversight, particularly in large-scale youth projects and residential environments.
• Support strategic thinking about inclusion, participation and progression, recognising the importance of next-step opportunities when a teenager finds something they love.

We are committed to broadening the diversity of perspectives on our Board. We particularly encourage applications from women, individuals from ethnically diverse backgrounds, and those based outside London. All appointments will be made on merit.

Deadline for applications: Monday 23 February 2026.

As a Co-opted Committee Member (CCM) on our Clinical Services Committee, you'll have nursing expertise and want to influence positive change, share your expertise, and help us deliver safe, effective, and compassionate care. This is an exciting opportunity to bring your skills and experience to help shape and oversee our clinical services.

A CCM is not a board member but an opportunity to contribute your specific professional expertise without the commitment or responsibility of a full trustee.

You will:

• Provide independent advice and scrutiny on clinical governance and service delivery.

• Support the committee in ensuring high standards of patient care and compliance with best practice.

• Bring your professional insight to inform decision-making and strategic planning.

What we're looking for:

• A proven commitment to improving palliative and end-of life care

• A senior registered nurse with experience in clinical practice and healthcare leadership.

• Strong understanding of clinical governance, patient safety, and quality improvement.

• Commitment to our mission and values, with the ability to work collaboratively.

• Knowledge of the national healthcare landscape

The role is voluntary, with a commitment of approximately 4 meetings per year.

Closing date: Monday 2 February 17:00

Interview date: Monday 9 February - morning

Do you want a career in the Charity Sector? Why not take part in our Virtual Career Taster Week!

The British Red Cross is offering a Career Taster week which will give you an insight into the world of work with world’s biggest humanitarian organisation and the charity sector. The week will include workshops, training and a virtual networking event at the end of the week!

Work experience placements give an opportunity to gain experience within different departments and an insight into the work of the British Red Cross.

The placement will run from the 23rd February to 27th February 2026, from 10.00 - 13.00 each day. The sessions will be online via teams.

The scheme is predominantly open to young people aged 15- 25 year olds and there are 30 places available.

The week will cover the following:

Induction to the British Red Cross: You will learn about the history of the movement, our work and fundamental principles as well as gaining First Aid skills.

Career Development Workshop: In this workshop you will learn about career opportunities, be able to develop your CV and application writing skills as well as learn interview skills.

Digital Media: You will learn about how to keep yourself safe online and what different annotations me in the social media world.

International Humanitarian Law: You will learn about humanitarian law and what it means in today’s society.

Networking Event: You will meet staff members from different teams and learn about their career journeys!

Join our Board and help make it possible for people with myeloma to live longer and better lives.

Who we are

At Myeloma UK, we are making it possible to live longer and better lives with myeloma. Through research and treatments, we find new ways to a cure. As the only UK charity focused exclusively on myeloma and related conditions, we have transformed treatment and care over the past 27 years, helping to quadruple life expectancy for many patients. But we need to go further, faster – because people with myeloma can’t wait. We are uniquely placed as an organisation to improve the lives of people affected by myeloma by investing in innovative, life-changing research, advocating for patients to get access to new treatments on the NHS, and providing free information and support services to patients and their families.

About the role

As Treasurer, you’ll play a crucial role in leading Myeloma UK into the next stage of our development, providing strategic financial leadership during an exciting period of growth and change.

You’ll lead the Board’s duty to ensure financial resources are controlled, invested and economically spent while advising on the financial and risk management implications of our strategic plans.

Working closely with our Chair, Board and executive team, you’ll take an active role in our governance structure, including chairing the Finance and Audit Committee. You’ll build an effective relationship with our CEO and Director of Finance, providing both challenge and support as we pursue our ambitious goals.

Who we are looking for

Ideally, you will bring substantial experience in commercial and financial management at a senior, strategic level, either as a finance professional or a senior business leader with financial expertise. You’ll have experience chairing meetings and an excellent understanding of best practices in governance. Your personal and professional credibility will command confidence with the Board and stakeholders.

We’re looking for a clear and independent thinker with sound judgment and an appropriate approach to risk. Your excellent influencing and negotiation skills will be complemented by your solution-focused mindset and ability to see the big picture while remaining pragmatic. As an intellectually curious individual, you’ll be comfortable navigating complexity while building strong relationships through your high emotional and cultural intelligence.

Experience of serving on the executive leadership team of a growing organisation would be valuable, as would prior experience as a charity trustee. An appreciation of the wider health, social and political landscape, along with knowledge of charity fundraising practices, would be advantageous. There is no requirement to have a connection to Myeloma.

Most importantly, you’ll be collaborative and highly inclusive, fostering trust and valuing different perspectives. You’ll know when to challenge constructively, when to hold back, and when to support while demonstrating an unwavering commitment to equality, diversity and inclusion.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close on Monday, 16th February.

JOB PURPOSE:

This Role Turns Data Into Action for Community Impact

At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.

This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.

Purpose of the Role

This role exists to:

• Maintain and manage donor databases with accuracy and security
• Track donor engagement, contributions, and interactions
• Analyse donor behaviour and generate insights to inform campaigns and communications
• Support the Fundraising Director and Communication Specialists with data-driven strategies
• Ensure compliance with GDPR, safeguarding, and CIC policies
• Provide reporting on donor activity, trends, and retention strategies

You are the link between data, strategy, and donor trust.

About the role:

To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience. 

Why This Role Matters

Effective donor data management:

• Strengthens relationships and trust with supporters
• Optimises campaign targeting and impact
• Provides insight for strategic decisions and long-term planning

Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
• Competence in data entry, tracking, and ensuring data accuracy.
• Experience analysing fundraising or donor engagement data.
• Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
• Knowledge of GDPR, data protection principles, and ethical data handling.
• Experience in non-profit donor relations, fundraising support, or CRM administration.
• Ability to generate clear reports and visualisations for leadership.
• Strong attention to detail and organisational skills.
• Collaborative skills to work with communications, fundraising, and digital teams.
• Ability to identify patterns, trends, and actionable insights from data.
• Problem-solving skills to improve donor systems and processes.

Desirable / Can Be Developed

• Experience supporting segmentation and targeted donor communications.
• Familiarity with donor engagement analytics and reporting dashboards.
• Experience in donor stewardship planning and personalised outreach.
• Understanding of the operational needs of volunteer-led organisations.
• Ability to work with multiple systems and integrate data from different platforms.

Qualifications

• Formal qualifications not required.
• Equivalent professional experience in donor relations, fundraising, or data management is highly valued.

Main Responsibilities/ Key Duties

• Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
• Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
• Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
• Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
• Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
• Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
• Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
• Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
• Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
• Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
• Flag data quality issues or system gaps and recommend solutions to leadership.
• Contribute to planning for scaling donor management systems as the CIC grows.
• Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
• Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.

What You Gain

• Founding experience in donor relations and data-driven fundraising
• Strategic insight into community-based fundraising and supporter engagement
• Leadership exposure in managing sensitive information and reporting
• Priority consideration for future paid roles
• Direct contribution to C.I.C sustainability and long-term impact

This role builds data stewardship, analytical thinking, and donor engagement skills.

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the C.I.C’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:

• Trust is built through care and accuracy
• Privacy is a safeguarding issue
• Respect keeps relationships strong